ServiceNowビジネス市場：サービス別、組織規模別、エンドユーザー別、展開モデル別-2025-2030年の世界予測

ServiceNowビジネス市場の2024年の市場規模は464億米ドルで、2025年には528億6,000万米ドル、CAGR14.26%で成長し、2030年には1,032億7,000万米ドルに達すると予測されています。

ServiceNowビジネスの基礎イントロダクション

ServiceNowのビジネス領域は、現代の企業運営における礎石として台頭し、さまざまな分野で効率化、イノベーション、デジタルトランスフォーメーションを推進しています。近年、企業はワークフローの合理化、ビジネス機能の統合、全体的な業務パフォーマンスの強化を目的に、ServiceNowプラットフォームの採用を増やしています。この包括的なレポートは、進化する状況を掘り下げ、戦略的概要と戦術的洞察の両方に対応する鋭いエグゼクティブサマリーを提供します。

最新の業界動向と包括的なデータ分析に基づき、市場セグメンテーション、変革的な市場シフト、地域別パフォーマンスのレビューなど、重要な側面を探求しています。その目的は、急速な技術革新と進化する市場の期待の中で、利害関係者や意思決定者に明確で実行可能な道筋を提供することです。

明確な市場力学と強固な分析洞察によって強固な基盤を確立することで、本レポートは、ServiceNowビジネスが主要な業務領域にどのような影響を与え、再構築する立場にあるかを詳細に調査するための段階を設定します。本レポートは、戦略を明確にし、積極的な適応を促し、業界におけるベストプラクティスの実施を動機付けることを目的としています。

ServiceNowビジネス市場の変革

近年、デジタルサービスの情勢は、急速な技術の進歩と進化する顧客の期待に後押しされ、かつてない変化を遂げています。企業は単に新しいテクノロジーを採用するだけでなく、競争力を維持するためにオペレーションモデルを根本的に改革しています。この変革は、レガシーでサイロ化されたシステムから、リアルタイムの洞察と高い柔軟性を提供する統合されたクラウドベースのソリューションへのシフトによって特徴付けられます。

アジャイル手法、自動化、人工知能、機械学習の導入は、組織が内部プロセスを管理し、顧客と対話する方法を再定義しました。クラウドインフラストラクチャと高度なデータ分析への重要な投資は、この変革のバックボーンを形成し、企業がより迅速に適応し、効率的に拡張し、全体的な顧客体験を向上できるようにします。

さらに、コラボレーションを促進し、イノベーションを推進し、複雑なワークフローを合理化するために、デジタルエコシステムの力を活用する企業も増えています。ビジネスを取り巻く環境は、オペレーション・テクノロジーと情報テクノロジーの融合を目の当たりにしており、最終的にはサービス提供だけでなく戦略策定をも再構築しています。このようなダイナミックな変化を反映するために企業がビジネスモデルを調整した結果、エコシステムはこれまで以上に応答性、拡張性、耐障害性に優れたものとなっています。

市場力学を形成する主要セグメンテーションの洞察

市場を徹底的に評価することで、ビジネスダイナミクスを形成している重要なセグメンテーション要因が浮き彫りになります。サービスに基づく分析では、顧客サービス管理、人事サービスデリバリー、ITビジネス管理、IT運用管理、ITサービス管理、セキュリティ運用など、幅広い業務分野を網羅しています。これらの多様なサービスの流れは、現代の企業需要の多次元的な性質を反映しており、技術統合の柔軟性と複雑性の両方を表しています。

さらに、組織規模によるセグメンテーションでは、大企業と中小企業という状況が区別され、それぞれに独自の運用上の課題と機会が存在します。大企業ほど、統合のためのフレームワークが確立され、予算も豊富である傾向があるが、中小企業では、俊敏性が高く、迅速にイノベーションを起こせるというメリットがある場合が多いです。

エンドユーザーのセグメンテーションは、金融サービス、政府機関、ヘルスケア、製造、通信の各分野にまで分析を広げています。このようなきめ細かな洞察は、さまざまな業界の需要が、いかに専門的な適応とオーダーメイドのソリューションを推進するかを示しています。さらに、導入モデルのセグメンテーションでは、クラウドベースとオンプレミスの2つのソリューションを選択する企業による、市場導入における二項対立的なアプローチが明らかになりました。これらのセグメンテーションに関する洞察を総合すると、特定のサービス内容、組織規模、エンドユーザーの需要、技術的嗜好に沿ったカスタム戦略の重要性が浮き彫りになります。

目次

第1章 序文

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 市場の概要

第5章 市場洞察

• 市場力学
  • 促進要因
    • 多様なビジネス機能のデジタル変革戦略としてServiceNowプラットフォームの必要性が高まっている
    • 合理化されたITサービスと運用管理の需要の高まり
  • 抑制要因
    • ServiceNowプラットフォームと既存システムの統合に伴う複雑さ
  • 機会
    • ServiceNowプラットフォームの継続的な開発と拡張
    • 従業員エクスペリエンスとHRサービス提供の重要性の高まり
  • 課題
    • データセキュリティとコンプライアンス対策に関連する問題
• 市場セグメンテーション分析
  • サービス：サービス品質の向上と応答時間の短縮のためにITサービス管理の好みが高まっています
  • 組織規模：大企業におけるServiceNowプラットフォームの導入が増加
  • エンドユーザー：ヘルスケアにおけるServiceNowの適用範囲を拡大し、患者ケアと業務効率を最適化
  • 導入モデル：コスト効率に優れたクラウドベースのServiceNowプラットフォームの急速な活用
• ポーターのファイブフォース分析
• PESTEL分析
  • 政治的
  • 経済
  • 社会
  • 技術的
  • 法律上
  • 環境

第6章 ServiceNowビジネス市場：サービス別

• 顧客サービス管理
• HRサービス提供
• ITビジネスマネジメント
• IT運用管理
• ITサービス管理
• セキュリティオペレーション

第7章 ServiceNowビジネス市場：組織規模別

• 大企業
• 中小企業

第8章 ServiceNowビジネス市場：エンドユーザー別

• 金融サービス
• 政府
• ヘルスケア
• 製造業
• 通信

第9章 ServiceNowビジネス市場展開モデル別

• クラウドベース
• オンプレミス

第10章 南北アメリカのServiceNowビジネス市場

• アルゼンチン
• ブラジル
• カナダ
• メキシコ
• 米国

第11章 アジア太平洋地域のServiceNowビジネス市場

• オーストラリア
• 中国
• インド
• インドネシア
• 日本
• マレーシア
• フィリピン
• シンガポール
• 韓国
• 台湾
• タイ
• ベトナム

第12章 欧州・中東・アフリカのServiceNowビジネス市場

• デンマーク
• エジプト
• フィンランド
• フランス
• ドイツ
• イスラエル
• イタリア
• オランダ
• ナイジェリア
• ノルウェー
• ポーランド
• カタール
• ロシア
• サウジアラビア
• 南アフリカ
• スペイン
• スウェーデン
• スイス
• トルコ
• アラブ首長国連邦
• 英国

第13章 競合情勢

• 市場シェア分析, 2024
• FPNVポジショニングマトリックス, 2024
• 競合シナリオ分析
• 戦略分析と提言

企業一覧

• Accenture PLC
• Atos SE
• Birlasoft Limited
• Capgemini SE
• Cask NX, LLC
• CDW LLC
• CGI Inc.
• Cognizant Technology Solutions Corporation
• Deloitte Touche Tohmatsu Limited
• DXC Technology Company
• Ernst & Young Global Limited
• Fujitsu Limited
• GlideFast Consulting LLC by ASGN Inc.
• HCL Technologies Limited
• Hexaware Technologies Limited
• Hitachi, Ltd.
• Infosys Limited
• International Business Machines Corporation
• KPMG International Limited
• Kyndryl Holdings, Inc.
• LTIMindtree Limited
• Microsoft Corporation
• Nagarro SE
• NTT Corporation
• Samsung SDS Co., Ltd.
• T-Systems International GmbH by Deutsche Telekom AG
• TATA Consultancy Services Limited
• Tech Mahindra Limited
• TEKsystems Global Services, LLC
• Unisys Corporation
• Virtusa Corporation
• Wipro Limited
• World Wide Technology, LLC

LIST OF FIGURES

• FIGURE 1. SERVICENOW BUSINESS MARKET MULTI-CURRENCY
• FIGURE 2. SERVICENOW BUSINESS MARKET MULTI-LANGUAGE
• FIGURE 3. SERVICENOW BUSINESS MARKET RESEARCH PROCESS
• FIGURE 4. SERVICENOW BUSINESS MARKET SIZE, 2024 VS 2030
• FIGURE 5. GLOBAL SERVICENOW BUSINESS MARKET SIZE, 2018-2030 (USD MILLION)
• FIGURE 6. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY REGION, 2024 VS 2025 VS 2030 (USD MILLION)
• FIGURE 7. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2024 VS 2025 VS 2030 (USD MILLION)
• FIGURE 8. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024 VS 2030 (%)
• FIGURE 9. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2024 VS 2025 VS 2030 (USD MILLION)
• FIGURE 10. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2024 VS 2030 (%)
• FIGURE 11. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2024 VS 2025 VS 2030 (USD MILLION)
• FIGURE 12. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024 VS 2030 (%)
• FIGURE 13. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2024 VS 2025 VS 2030 (USD MILLION)
• FIGURE 14. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2024 VS 2030 (%)
• FIGURE 15. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2024 VS 2025 VS 2030 (USD MILLION)
• FIGURE 16. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2024 VS 2030 (%)
• FIGURE 17. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2024 VS 2025 VS 2030 (USD MILLION)
• FIGURE 18. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY STATE, 2024 VS 2030 (%)
• FIGURE 19. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY STATE, 2024 VS 2025 VS 2030 (USD MILLION)
• FIGURE 20. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2024 VS 2030 (%)
• FIGURE 21. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2024 VS 2025 VS 2030 (USD MILLION)
• FIGURE 22. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2024 VS 2030 (%)
• FIGURE 23. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2024 VS 2025 VS 2030 (USD MILLION)
• FIGURE 24. SERVICENOW BUSINESS MARKET SHARE, BY KEY PLAYER, 2024
• FIGURE 25. SERVICENOW BUSINESS MARKET, FPNV POSITIONING MATRIX, 2024

LIST OF TABLES

• TABLE 1. SERVICENOW BUSINESS MARKET SEGMENTATION & COVERAGE
• TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2024
• TABLE 3. GLOBAL SERVICENOW BUSINESS MARKET SIZE, 2018-2030 (USD MILLION)
• TABLE 4. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 5. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 6. SERVICENOW BUSINESS MARKET DYNAMICS
• TABLE 7. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 8. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY CUSTOMER SERVICE MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 9. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY HR SERVICE DELIVERY, BY REGION, 2018-2030 (USD MILLION)
• TABLE 10. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY IT BUSINESS MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 11. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY IT OPERATIONS MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 12. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY IT SERVICE MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 13. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY SECURITY OPERATIONS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 14. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 15. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY LARGE ENTERPRISES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 16. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY SMALL & MEDIUM ENTERPRISES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 17. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 18. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY FINANCIAL SERVICES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 19. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY GOVERNMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 20. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 21. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY MANUFACTURING, BY REGION, 2018-2030 (USD MILLION)
• TABLE 22. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY TELECOMMUNICATION, BY REGION, 2018-2030 (USD MILLION)
• TABLE 23. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 24. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY CLOUD-BASED, BY REGION, 2018-2030 (USD MILLION)
• TABLE 25. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY ON-PREMISE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 26. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 27. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 28. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 29. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 30. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 31. ARGENTINA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 32. ARGENTINA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 33. ARGENTINA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 34. ARGENTINA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 35. BRAZIL SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 36. BRAZIL SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 37. BRAZIL SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 38. BRAZIL SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 39. CANADA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 40. CANADA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 41. CANADA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 42. CANADA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 43. MEXICO SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 44. MEXICO SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 45. MEXICO SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 46. MEXICO SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 47. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 48. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 49. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 50. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 51. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
• TABLE 52. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 53. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 54. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 55. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 56. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 57. AUSTRALIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 58. AUSTRALIA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 59. AUSTRALIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 60. AUSTRALIA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 61. CHINA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 62. CHINA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 63. CHINA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 64. CHINA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 65. INDIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 66. INDIA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 67. INDIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 68. INDIA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 69. INDONESIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 70. INDONESIA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 71. INDONESIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 72. INDONESIA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 73. JAPAN SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 74. JAPAN SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 75. JAPAN SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 76. JAPAN SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 77. MALAYSIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 78. MALAYSIA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 79. MALAYSIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 80. MALAYSIA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 81. PHILIPPINES SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 82. PHILIPPINES SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 83. PHILIPPINES SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 84. PHILIPPINES SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 85. SINGAPORE SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 86. SINGAPORE SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 87. SINGAPORE SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 88. SINGAPORE SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 89. SOUTH KOREA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 90. SOUTH KOREA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 91. SOUTH KOREA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 92. SOUTH KOREA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 93. TAIWAN SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 94. TAIWAN SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 95. TAIWAN SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 96. TAIWAN SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 97. THAILAND SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 98. THAILAND SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 99. THAILAND SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 100. THAILAND SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 101. VIETNAM SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 102. VIETNAM SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 103. VIETNAM SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 104. VIETNAM SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 105. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 106. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 107. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 108. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 109. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 110. DENMARK SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 111. DENMARK SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 112. DENMARK SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 113. DENMARK SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 114. EGYPT SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 115. EGYPT SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 116. EGYPT SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 117. EGYPT SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 118. FINLAND SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 119. FINLAND SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 120. FINLAND SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 121. FINLAND SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 122. FRANCE SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 123. FRANCE SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 124. FRANCE SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 125. FRANCE SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 126. GERMANY SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 127. GERMANY SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 128. GERMANY SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 129. GERMANY SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 130. ISRAEL SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 131. ISRAEL SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 132. ISRAEL SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 133. ISRAEL SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 134. ITALY SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 135. ITALY SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 136. ITALY SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 137. ITALY SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 138. NETHERLANDS SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 139. NETHERLANDS SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 140. NETHERLANDS SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 141. NETHERLANDS SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 142. NIGERIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 143. NIGERIA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 144. NIGERIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 145. NIGERIA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 146. NORWAY SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 147. NORWAY SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 148. NORWAY SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 149. NORWAY SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 150. POLAND SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 151. POLAND SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 152. POLAND SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 153. POLAND SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 154. QATAR SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 155. QATAR SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 156. QATAR SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 157. QATAR SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 158. RUSSIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 159. RUSSIA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 160. RUSSIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 161. RUSSIA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 162. SAUDI ARABIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 163. SAUDI ARABIA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 164. SAUDI ARABIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 165. SAUDI ARABIA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 166. SOUTH AFRICA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 167. SOUTH AFRICA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 168. SOUTH AFRICA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 169. SOUTH AFRICA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 170. SPAIN SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 171. SPAIN SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 172. SPAIN SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 173. SPAIN SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 174. SWEDEN SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 175. SWEDEN SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 176. SWEDEN SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 177. SWEDEN SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 178. SWITZERLAND SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 179. SWITZERLAND SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 180. SWITZERLAND SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 181. SWITZERLAND SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 182. TURKEY SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 183. TURKEY SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 184. TURKEY SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 185. TURKEY SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 186. UNITED ARAB EMIRATES SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 187. UNITED ARAB EMIRATES SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 188. UNITED ARAB EMIRATES SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 189. UNITED ARAB EMIRATES SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 190. UNITED KINGDOM SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 191. UNITED KINGDOM SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 192. UNITED KINGDOM SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 193. UNITED KINGDOM SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 194. SERVICENOW BUSINESS MARKET SHARE, BY KEY PLAYER, 2024
• TABLE 195. SERVICENOW BUSINESS MARKET, FPNV POSITIONING MATRIX, 2024

The ServiceNow Business Market was valued at USD 46.40 billion in 2024 and is projected to grow to USD 52.86 billion in 2025, with a CAGR of 14.26%, reaching USD 103.27 billion by 2030.

Foundational Introduction to ServiceNow Business

The ServiceNow business arena has emerged as a cornerstone in modern enterprise operations, driving efficiency, innovation, and digital transformation across diverse sectors. In recent years, organizations have increasingly embraced ServiceNow platforms to streamline workflows, integrate business functions, and enhance overall operational performance. This comprehensive report delves into the evolving landscape, offering an incisive executive summary that addresses both strategic overviews and tactical insights.

Drawing from the latest industry trends and comprehensive data analysis, this document explores critical dimensions such as market segmentation, transformative market shifts, and a review of regional performance. The aim is to provide stakeholders and decision-makers with a clear, actionable path forward amid rapid technological changes and evolving market expectations.

By establishing a solid foundation with clear market dynamics and robust analytical insights, the report sets the stage for an in-depth exploration of how the ServiceNow business is positioned to influence and reshape key operational domains. The narrative that follows is designed to enable strategic clarity, encourage proactive adaptation, and motivate the implementation of best practices within the industry.

Transformative Shifts in the Digital Service Landscape

Recent years have seen unprecedented shifts in the digital service landscape, driven by rapid technological advancements and evolving customer expectations. Companies are not just adopting new technologies but are fundamentally reinventing operational models to remain competitive. This transformation is marked by a shift away from legacy, siloed systems toward integrated, cloud-based solutions which provide real-time insights and greater flexibility.

The introduction of agile methodologies, automation, artificial intelligence, and machine learning has redefined how organizations manage their internal processes and interact with customers. Critical investments in cloud infrastructure and sophisticated data analytics form the backbone of this transformation, ensuring that businesses can adapt faster, scale efficiently, and enhance the overall customer experience.

Moreover, organizations are increasingly harnessing the power of digital ecosystems to foster collaboration, drive innovation, and streamline complex workflows. The business landscape is witnessing a merger of operational technology with information technology, ultimately reshaping not only service delivery but also strategy formulation. As companies adjust their business models to reflect these dynamic changes, the resultant ecosystem is one that is more responsive, scalable, and resilient than ever before.

Key Segmentation Insights Shaping Market Dynamics

A thorough evaluation of the market highlights critical segmentation factors that are shaping the business dynamics. Analysis based on services encompasses a wide array of operational areas including Customer Service Management, HR Service Delivery, IT Business Management, IT Operations Management, IT Service Management, and Security Operations. These diverse service streams reflect the multi-dimensional nature of modern enterprise demands, representing both the flexibility and the complexity of technological integration.

Furthermore, segmentation by organization size distinguishes the landscape between Large Enterprises and Small & Medium Enterprises, each presenting unique operational challenges and opportunities. While larger organizations tend to have more established frameworks and broader budgets for integration, smaller businesses often benefit from greater agility and the ability to innovate rapidly.

The end-user segmentation further extends the analysis to Financial Services, Government, Healthcare, Manufacturing, and Telecommunication sectors. Such granular insights illustrate how varied industry demands drive specialized adaptations and tailored solutions. Additionally, the deployment model segmentation reveals a dichotomous approach in market adoption, characterized by organizations choosing between Cloud-Based and On-Premise solutions. Taken together, these segmentation insights underline the importance of custom strategies that align with specific service offerings, organizational scales, end-user demands, and technological preferences.

Based on Services, market is studied across Customer Service Management, HR Service Delivery, IT Business Management, IT Operations Management, IT Service Management, and Security Operations.

Based on Organization Size, market is studied across Large Enterprises and Small & Medium Enterprises.

Based on End-User, market is studied across Financial Services, Government, Healthcare, Manufacturing, and Telecommunication.

Based on Deployment Model, market is studied across Cloud-Based and On-Premise.

Regional Insights Fueling Strategic Growth

The global implications of the ServiceNow business are highlighted by an insightful examination of regional performance trends. Markets in the Americas have demonstrated significant growth driven by a robust digital transformation agenda and substantial capital investments in IT infrastructure. Trends in this region indicate a strong inclination towards cloud-based solutions and an unwavering commitment to fostering innovation across industries.

In a similar vein, the region encompassing Europe, Middle East & Africa showcases a unique mix of mature regulatory environments and dynamic market adaptations. Here, the convergence of traditional business practices with innovative digital solutions has paved the way for diverse implementation models, balancing rigorous standards with a need for rapid transformation.

The Asia-Pacific region stands out due to its rapid economic growth, burgeoning technology adoption, and large-scale digitization projects. This area continues to evolve with significant investments in technology, fuelled by an expanding digital economy and rising consumer expectations for advanced service delivery systems. By evaluating these distinctive regional profiles, this report provides valuable insights into how localized trends and investments are collectively redefining the ServiceNow business landscape across the globe.

Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

Influential Companies Driving Market Innovation

Several prominent companies have emerged as industry trailblazers, pushing the boundaries of what is possible within the ServiceNow business. For instance, global leaders such as Accenture PLC and Atos SE are driving transformation with their comprehensive digital strategies and consulting expertise. Similarly, Birlasoft Limited and Capgemini SE have effectively positioned themselves at the forefront of innovation through specialized services and integrated solutions.

Companies like Cask NX, LLC and CDW LLC continue to innovate by offering tailored technological solutions that resonate across enterprises of various scales. CGI Inc. and Cognizant Technology Solutions Corporation are also actively redefining market norms by integrating cutting-edge technology with a deep understanding of operational challenges.

Notably, Deloitte Touche Tohmatsu Limited and DXC Technology Company, along with Ernst & Young Global Limited and Fujitsu Limited, have become synonymous with industry leadership and technological excellence. Further, technology consultancies such as GlideFast Consulting LLC by ASGN Inc., HCL Technologies Limited, and Hexaware Technologies Limited bring additional clarity on market demand and customer-centric strategies. Additional influential players including Hitachi, Ltd., Infosys Limited, International Business Machines Corporation, and KPMG International Limited continue to reinforce the overall market trend towards digital integration. Other noteworthy institutions such as Kyndryl Holdings, Inc., LTIMindtree Limited, and Microsoft Corporation, along with Nagarro SE and NTT Corporation, are continually contributing to innovation. Finishing the landscape, influential companies like Samsung SDS Co., Ltd., T-Systems International GmbH by Deutsche Telekom AG, TATA Consultancy Services Limited, Tech Mahindra Limited, TEKsystems Global Services, LLC, Unisys Corporation, Virtusa Corporation, Wipro Limited, and World Wide Technology, LLC set a benchmark for excellence by delivering advanced technological solutions that cater to an increasingly demanding market.

The report delves into recent significant developments in the ServiceNow Business Market, highlighting leading vendors and their innovative profiles. These include Accenture PLC, Atos SE, Birlasoft Limited, Capgemini SE, Cask NX, LLC, CDW LLC, CGI Inc., Cognizant Technology Solutions Corporation, Deloitte Touche Tohmatsu Limited, DXC Technology Company, Ernst & Young Global Limited, Fujitsu Limited, GlideFast Consulting LLC by ASGN Inc., HCL Technologies Limited, Hexaware Technologies Limited, Hitachi, Ltd., Infosys Limited, International Business Machines Corporation, KPMG International Limited, Kyndryl Holdings, Inc., LTIMindtree Limited, Microsoft Corporation, Nagarro SE, NTT Corporation, Samsung SDS Co., Ltd., T-Systems International GmbH by Deutsche Telekom AG, TATA Consultancy Services Limited, Tech Mahindra Limited, TEKsystems Global Services, LLC, Unisys Corporation, Virtusa Corporation, Wipro Limited, and World Wide Technology, LLC. Actionable Recommendations for Industry Leaders

Industry leaders should consider a multi-faceted strategic approach to sustain competitive advantage and foster growth in the evolving ServiceNow landscape. First, invest diligently in emerging technologies that facilitate automation, artificial intelligence, and cloud computing to drive operational efficiencies and innovation. The integration of next-generation tech not only accelerates digital transformation but also ensures rapid adaptation to market changes.

Organizations are advised to develop a robust segmentation strategy that addresses the diverse needs of different service domains, organizational sizes, end-user sectors, and preferred deployment models. An in-depth understanding of these segments will allow for tailored approaches that maximize operational outcomes and serve specific business demands.

Another key recommendation involves leveraging regional insights to fine-tune market entry strategies and capitalize on localized growth opportunities. Companies should harness region-specific data to optimize investments, channel resources appropriately, and ensure that their digital ecosystems align with local regulatory environments and cultural nuances.

Additionally, forming strategic partnerships with leading technology consultancies and service delivery experts can lead to the development of integrated solutions that are both innovative and scalable. Continually monitoring industry trends and engaging in scenario planning will help leaders to ideate and implement contingency measures in the face of unpredictability. Ultimately, a strategically agile posture that embraces cross-functional collaboration, continuous learning, and rapid technological adaptation will be invaluable in navigating the advanced digital service environment.

Consolidated Conclusion and Future Outlook

In summary, the detailed analysis presented herein offers a comprehensive view of the multifaceted dynamics shaping the ServiceNow business sector. The exploration of market segmentation, regional performance, and the innovation driven by key companies has revealed an ecosystem marked by relentless transformation, strategic realignment, and digital integration.

The evolving trends, propelled by advanced technologies and shifting end-user expectations, underscore the critical need for businesses to adopt agile operational frameworks and forward-thinking strategies. As companies navigate a rapidly changing marketplace, the focus must be on integrating digital solutions that not only streamline processes but also add substantial value to overall organizational performance.

Looking ahead, the trajectory of the ServiceNow business will likely be characterized by further convergence of technological innovations and strategic market adaptations. As industry standards continue to evolve and regulatory frameworks solidify, stakeholders who prioritize innovation, adaptability, and customer-centric approaches will invariably secure a competitive edge. This consolidation of insights forms the foundation upon which future strategic initiatives can be built, ensuring sustained growth and resiliency in a digital-first world.

Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Language
• 1.6. Stakeholders

2. Research Methodology

• 2.1. Define: Research Objective
• 2.2. Determine: Research Design
• 2.3. Prepare: Research Instrument
• 2.4. Collect: Data Source
• 2.5. Analyze: Data Interpretation
• 2.6. Formulate: Data Verification
• 2.7. Publish: Research Report
• 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

• 5.1. Market Dynamics
  • 5.1.1. Drivers
    • 5.1.1.1. Increasing need for ServiceNow platforms as a digital transformation strategy for varied business functions
    • 5.1.1.2. Growing demand for streamlined IT service & operation management
  • 5.1.2. Restraints
    • 5.1.2.1. Complexities associated with the integration of the ServiceNow platform with existing systems
  • 5.1.3. Opportunities
    • 5.1.3.1. Ongoing development and expansion of the ServiceNow platforms
    • 5.1.3.2. Growing emphasis on employee experience and HR service delivery
  • 5.1.4. Challenges
    • 5.1.4.1. Issues associated with the data security and compliance measures
• 5.2. Market Segmentation Analysis
  • 5.2.1. Services: Increasing preference for IT service management to improve service quality and accelerate response times
  • 5.2.2. Organization Size: Growing adoption of ServiceNow platforms in large enterprises
  • 5.2.3. End-User: Expanding the application of ServiceNow in healthcare to optimize patient care and operational efficiency
  • 5.2.4. Deployment Model: Exponential utilization of cloud-based ServiceNow platform owing to their cost-effectiveness
• 5.3. Porter's Five Forces Analysis
  • 5.3.1. Threat of New Entrants
  • 5.3.2. Threat of Substitutes
  • 5.3.3. Bargaining Power of Customers
  • 5.3.4. Bargaining Power of Suppliers
  • 5.3.5. Industry Rivalry
• 5.4. PESTLE Analysis
  • 5.4.1. Political
  • 5.4.2. Economic
  • 5.4.3. Social
  • 5.4.4. Technological
  • 5.4.5. Legal
  • 5.4.6. Environmental

6. ServiceNow Business Market, by Services

• 6.1. Introduction
• 6.2. Customer Service Management
• 6.3. HR Service Delivery
• 6.4. IT Business Management
• 6.5. IT Operations Management
• 6.6. IT Service Management
• 6.7. Security Operations

7. ServiceNow Business Market, by Organization Size

• 7.1. Introduction
• 7.2. Large Enterprises
• 7.3. Small & Medium Enterprises

8. ServiceNow Business Market, by End-User

• 8.1. Introduction
• 8.2. Financial Services
• 8.3. Government
• 8.4. Healthcare
• 8.5. Manufacturing
• 8.6. Telecommunication

9. ServiceNow Business Market, by Deployment Model

• 9.1. Introduction
• 9.2. Cloud-Based
• 9.3. On-Premise

10. Americas ServiceNow Business Market

• 10.1. Introduction
• 10.2. Argentina
• 10.3. Brazil
• 10.4. Canada
• 10.5. Mexico
• 10.6. United States

11. Asia-Pacific ServiceNow Business Market

• 11.1. Introduction
• 11.2. Australia
• 11.3. China
• 11.4. India
• 11.5. Indonesia
• 11.6. Japan
• 11.7. Malaysia
• 11.8. Philippines
• 11.9. Singapore
• 11.10. South Korea
• 11.11. Taiwan
• 11.12. Thailand
• 11.13. Vietnam

12. Europe, Middle East & Africa ServiceNow Business Market

• 12.1. Introduction
• 12.2. Denmark
• 12.3. Egypt
• 12.4. Finland
• 12.5. France
• 12.6. Germany
• 12.7. Israel
• 12.8. Italy
• 12.9. Netherlands
• 12.10. Nigeria
• 12.11. Norway
• 12.12. Poland
• 12.13. Qatar
• 12.14. Russia
• 12.15. Saudi Arabia
• 12.16. South Africa
• 12.17. Spain
• 12.18. Sweden
• 12.19. Switzerland
• 12.20. Turkey
• 12.21. United Arab Emirates
• 12.22. United Kingdom

13. Competitive Landscape

• 13.1. Market Share Analysis, 2024
• 13.2. FPNV Positioning Matrix, 2024
• 13.3. Competitive Scenario Analysis
  • 13.3.1. Presidio's strategic acquisition of Contender Solutions unlocks integrated ServiceNow capabilities
  • 13.3.2. ServiceNow unveils Xanadu to enhance workforce productivity
  • 13.3.3. ServiceNow introduces RaptorDB to enhance the Now platform
  • 13.3.4. Infosys and ServiceNow expand AI collaboration to transform service delivery
  • 13.3.5. ServiceNow enhances AI-powered search capabilities with the acquisition of Raytion
  • 13.3.6. ServiceNow and Microsoft expand strategic alliance with generative AI capabilities
  • 13.3.7. Insight acquires Infocenter, enhancing its ServiceNow capabilities
  • 13.3.8. CDW awarded with dual honors as ServiceNow Partner of the Year
  • 13.3.9. Thirdera and Cognizant awarded the 2024 Service Partner of the Year
  • 13.3.10. ServiceNow's invested in Plat4mation for strengthening digital transformation and global consulting reach
  • 13.3.11. Globant launches ServiceNow Studio to accelerate digital transformation
  • 13.3.12. SoftwareOne acquires Beniva Consulting Group to enhance digital transformation solutions
• 13.4. Strategy Analysis & Recommendation
  • 13.4.1. Accenture PLC
  • 13.4.2. Infosys Limited
  • 13.4.3. Fujitsu Limited
  • 13.4.4. Deloitte Touche Tohmatsu Limited

Companies Mentioned

• 1. Accenture PLC
• 2. Atos SE
• 3. Birlasoft Limited
• 4. Capgemini SE
• 5. Cask NX, LLC
• 6. CDW LLC
• 7. CGI Inc.
• 8. Cognizant Technology Solutions Corporation
• 9. Deloitte Touche Tohmatsu Limited
• 10. DXC Technology Company
• 11. Ernst & Young Global Limited
• 12. Fujitsu Limited
• 13. GlideFast Consulting LLC by ASGN Inc.
• 14. HCL Technologies Limited
• 15. Hexaware Technologies Limited
• 16. Hitachi, Ltd.
• 17. Infosys Limited
• 18. International Business Machines Corporation
• 19. KPMG International Limited
• 20. Kyndryl Holdings, Inc.
• 21. LTIMindtree Limited
• 22. Microsoft Corporation
• 23. Nagarro SE
• 24. NTT Corporation
• 25. Samsung SDS Co., Ltd.
• 26. T-Systems International GmbH by Deutsche Telekom AG
• 27. TATA Consultancy Services Limited
• 28. Tech Mahindra Limited
• 29. TEKsystems Global Services, LLC
• 30. Unisys Corporation
• 31. Virtusa Corporation
• 32. Wipro Limited
• 33. World Wide Technology, LLC