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スマートプロセスアプリケーション市場レポート：オファリング、展開タイプ、組織規模、業界別、地域別、2024～2032年

Smart Process Application Market Report by Offering, Deployment Type, Organization Size, Vertical, and Region 2024-2032

出版日
発行
IMARC
ページ情報
英文 142 Pages
納期
2～3営業日
カスタマイズ可能
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=148.90円
スマートプロセスアプリケーション市場レポート：オファリング、展開タイプ、組織規模、業界別、地域別、2024～2032年
出版日: 2024年08月10日
発行: IMARC
ページ情報: 英文 142 Pages
納期: 2～3営業日
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  • 概要
  • 図表
  • 目次
概要

世界のスマートプロセスアプリケーション市場規模は2023年に456億米ドルに達しました。今後、IMARC Groupは、2024～2032年にかけての成長率（CAGR）は10.3％を示し、2032年には1,132億米ドルに達すると予測しています。世界の急速なデジタルトランスフォーメーション、自動化導入の増加、データ主導の意思決定に対する需要の高まり、クラウドベースのSPAの広範な利用は、市場を推進する主要要因の一部です。

スマートプロセスアプリケーション（SPA）は、複雑な作業活動を合理化するために設計されたソフトウェアエコシステムです。プロセス管理、データ操作、コラボレーションツール、分析、インバウンド・アウトバウンドコミュニケーションなど、複数のコンポーネントで構成されます。SPAは、カスタマーサービス、販売自動化、人事（HR）、サプライチェーン管理、医療、金融サービス、物流、エネルギー、教育、通信などで広く利用されています。プロセスの自動化を強化し、データ主導の意思決定を強化し、顧客体験を向上させ、規制遵守を促進し、応答時間を短縮し、コラボレーションを合理化します。SPAはまた、リアルタイムのモニタリングを可能にし、プロセス変更を簡素化し、人的ミスを最小限に抑え、ビジネス全体の生産性を高める。

クラウドベースのSPAは、費用対効果、拡大性、高い安全性、容易なアクセスなどの理由で広く採用されており、市場の成長を後押ししています。さらに、顧客エンゲージメントの強化、トランザクションの簡素化、レスポンスタイムの短縮を目的としたソフトウェアの利用が増加していることも、市場の成長を後押ししています。これとは別に、金融や医療業界では法規制コンプライアンスを重視する傾向が強まっており、コンプライアンス管理を簡素化し、関連するリスクを軽減するためのソフトウェア需要が促進されています。このほか、業務プロセスをリアルタイムで可視化し、変化への迅速な対応を可能にするビジネスプロセスモニタリングのソフトウェア需要が高まっていることも、市場の成長を後押ししています。その他、リモートワーク文化の高まり、先進的なSPAソリューション開発への投資の増加、企業におけるプロセスの俊敏性に対する需要の高まり、さまざまなソフトウェアの利点に関する認知度の高まりなどが、市場の成長を促進すると予測されます。

スマートプロセスアプリケーション市場動向/促進要因：

世界中で急速に進むデジタルトランスフォーメーション

デジタルトランスフォーメーションは、ビジネスのあらゆるセグメントにデジタル技術を統合する包括的なプロセスです。デジタルプラットフォームへのシフトは、スマートプロセスアプリケーション（SPA）の需要を刺激しています。SPAは、業務の合理化、生産性の向上、顧客サービスの改善において企業を支援します。また、急速に進化するデジタルの情勢において、企業が適切な競合を維持できるよう支援します。さらに、デジタルトランスフォーメーションの道のりには、SPAによって効果的に管理できる複雑なタスクへの対処も含まれます。SPAに内蔵された分析機能により、企業はこの変革の過程で生成される大量のデータを活用・解釈し、実用的な洞察に変えることができます。したがって、世界のデジタルトランスフォーメーションの推進がSPA市場の重要な促進要因となっており、医療、物流、通信、金融サービスなど、さまざまなセグメントでの採用が進んでいます。

自動化の採用拡大

自動化は、効率改善、コスト削減、競争優位性の獲得において重要な役割を果たすため、ビジネスプロセスで広く採用されています。この自動化ニーズの高まりが、SPA市場を推進する重要な要因となっています。SPAにより、企業は複雑で労働集約的なタスクを自動化できるため、貴重な時間とリソースをより戦略的な取り組みに振り向けることができます。SPAによる自動化は、高精度で正確なプロセスを実行し、人的ミスのリスクを最小限に抑えることで、業務効率を高め、精度を向上させるのに役立ちます。業務に一貫したアプローチを提供し、結果の予測可能性と信頼性を高める。SPAの自動化機能は、顧客サービスや人事（HR）管理などのセグメントで特に有益で、問い合わせ対応や従業員の入社手続きなどのタスクを自動化し、応答時間の短縮やサービスレベルの向上につなげることができます。

データ主導の意思決定に対する需要の高まり。

ビッグデータの台頭は意思決定プロセスに革命をもたらしました。世界中の組織が、検証可能なデータを活用して戦略的なビジネス上の意思決定を行う、データ主導型の意思決定へと移行しています。高度な分析機能を備えたSPAは、この移行を完璧にサポートする態勢を整えています。SPAは、企業が膨大な量のデータを処理し、意思決定プロセスに不可欠な情報を提供する価値ある洞察に変換することを可能にします。さらに、SPAはデータのリアルタイム分析を容易にし、企業が新たな動向、消費者行動の変化、業務の非効率性に迅速に対応できるようにします。さらに、SPAは業績指標の理解を深め、企業が改善すべきセグメントを特定するのに役立ちます。さらに、SPAに統合された予測分析によって、企業は潜在的な問題を予見し、プロアクティブな意思決定を行うことができます。

目次

第1章 序文

第2章 調査範囲と調査手法

  • 調査の目的
  • ステークホルダー
  • データソース
    • 一次情報
    • 二次情報
  • 市場推定
    • ボトムアップアプローチ
    • トップダウンアプローチ
  • 調査手法

第3章 エグゼクティブサマリー

第4章 イントロダクション

  • 概要
  • 主要業界動向

第5章 世界のスマートプロセスアプリケーション市場

  • 市場概要
  • 市場実績
  • COVID-19の影響
  • 市場予測

第6章 市場内訳：展開タイプ別

  • オンプレミス
  • クラウドベース

第7章 市場内訳：オファリング別

  • ソリューション
    • 市場動向
    • 市場内訳：タイプ別
      • エンタープライズコンテンツ管理
      • ビジネスプロセス管理
      • 顧客体験管理
      • ビジネスインテリジェンスと分析
      • その他
    • 市場予測
  • サービス
    • 市場動向
    • 市場内訳：タイプ別
      • サポートとメンテナンスサービス
      • プロフェッショナルサービス
      • マネージドサービス
    • 市場予測

第8章 市場内訳：組織規模別

  • 中小企業
  • 中堅企業
  • 大企業

第9章 市場内訳：業界別

  • BFSI
  • 通信・IT
  • 公共部門、エネルギーと公益事業
  • メディアとエンターテイメント
  • 製造
  • 小売
  • 医療
  • 教育
  • 運輸・物流
  • その他

第10章 市場内訳：地域別

  • 北米
    • 米国
    • カナダ
  • アジア太平洋
    • 中国
    • 日本
    • インド
    • 韓国
    • オーストラリア
    • インドネシア
    • その他
  • 欧州
    • ドイツ
    • フランス
    • 英国
    • イタリア
    • スペイン
    • ロシア
    • その他
  • ラテンアメリカ
    • ブラジル
    • メキシコ
    • その他
  • 中東・アフリカ
    • 市場動向
    • 市場内訳：国別
    • 市場予測

第11章 SWOT分析

  • 概要
  • 強み
  • 弱み
  • 機会
  • 脅威

第12章 バリューチェーン分析

第13章 ポーターのファイブフォース分析

  • 概要
  • 買い手の交渉力
  • 供給企業の交渉力
  • 競合の程度
  • 新規参入業者の脅威
  • 代替品の脅威

第14章 価格分析

第15章 競合情勢

  • 市場構造
  • 主要企業
  • 主要企業のプロファイル
    • Appian Corporation Inc.
    • Dell Technologies
    • IBM Corporation
    • Blue Yonder Group, Inc.
    • Verint Systems Inc.
    • Thomas Bravo
    • Open Text Corporation
    • Pegasystems Inc.
    • Salesforce.com, inc.
    • SAP SE
図表

List of Figures

  • Figure 1: Global: Smart Process Application Market: Major Drivers and Challenges
  • Figure 2: Global: Smart Process Application Market: Sales Value (in Billion US$), 2018-2023
  • Figure 3: Global: Smart Process Application Market Forecast: Sales Value (in Billion US$), 2024-2032
  • Figure 4: Global: Smart Process Application Market: Breakup by Deployment Type (in %), 2023
  • Figure 5: Global: Smart Process Application Market: Breakup by Offering (in %), 2023
  • Figure 6: Global: Smart Process Application Market: Breakup by Organization Size (in %), 2023
  • Figure 7: Global: Smart Process Application Market: Breakup by Vertical (in %), 2023
  • Figure 8: Global: Smart Process Application Market: Breakup by Region (in %), 2023
  • Figure 9: Global: Smart Process Application (On-premises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 10: Global: Smart Process Application (On-premises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 11: Global: Smart Process Application (Cloud-based) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 12: Global: Smart Process Application (Cloud-based) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 13: Global: Smart Process Application (Solutions) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 14: Global: Smart Process Application (Solutions) Market: Breakup by Type (in %), 2023
  • Figure 15: Global: Smart Process Application (Enterprise Content Management) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 16: Global: Smart Process Application (Enterprise Content Management) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 17: Global: Smart Process Application (Business Process Management) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 18: Global: Smart Process Application (Business Process Management) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 19: Global: Smart Process Application (Customer Experience Management) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 20: Global: Smart Process Application (Customer Experience Management) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 21: Global: Smart Process Application (Business Intelligence and Analytics) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 22: Global: Smart Process Application (Business Intelligence and Analytics) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 23: Global: Smart Process Application (Others) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 24: Global: Smart Process Application (Others) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 25: Global: Smart Process Application (Solutions) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 26: Global: Smart Process Application (Services) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 27: Global: Smart Process Application (Services) Market: Breakup by Type (in %), 2023
  • Figure 28: Global: Smart Process Application (Support and Maintenance Services) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 29: Global: Smart Process Application (Support and Maintenance Services) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 30: Global: Smart Process Application (Professional Services) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 31: Global: Smart Process Application (Professional Services) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 32: Global: Smart Process Application (Managed Services) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 33: Global: Smart Process Application (Managed Services) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 34: Global: Smart Process Application (Services) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 35: Global: Smart Process Application (Small Sized Businesses) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 36: Global: Smart Process Application (Small Sized Businesses) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 37: Global: Smart Process Application (Medium Sized Businesses) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 38: Global: Smart Process Application (Medium Sized Businesses) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 39: Global: Smart Process Application (Large Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 40: Global: Smart Process Application (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 41: Global: Smart Process Application (BFSI) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 42: Global: Smart Process Application (BFSI) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 43: Global: Smart Process Application (Telecom & IT) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 44: Global: Smart Process Application (Telecom & IT) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 45: Global: Smart Process Application (Public Sector, Energy and Utilities) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 46: Global: Smart Process Application (Public Sector, Energy and Utilities) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 47: Global: Smart Process Application (Media and Entertainment) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 48: Global: Smart Process Application (Media and Entertainment) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 49: Global: Smart Process Application (Manufacturing) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 50: Global: Smart Process Application (Manufacturing) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 51: Global: Smart Process Application (Retail) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 52: Global: Smart Process Application (Retail) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 53: Global: Smart Process Application (Healthcare) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 54: Global: Smart Process Application (Healthcare) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 55: Global: Smart Process Application (Education) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 56: Global: Smart Process Application (Education) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 57: Global: Smart Process Application (Transportation and Logistics) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 58: Global: Smart Process Application (Transportation and Logistics) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 59: Global: Smart Process Application (Other Verticals) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 60: Global: Smart Process Application (Other Verticals) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 61: North America: Smart Process Application Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 62: North America: Smart Process Application Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 63: United States: Smart Process Application Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 64: United States: Smart Process Application Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 65: Canada: Smart Process Application Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 66: Canada: Smart Process Application Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 67: Asia Pacific: Smart Process Application Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 68: Asia Pacific: Smart Process Application Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 69: China: Smart Process Application Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 70: China: Smart Process Application Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 71: Japan: Smart Process Application Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 72: Japan: Smart Process Application Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 73: India: Smart Process Application Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 74: India: Smart Process Application Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 75: South Korea: Smart Process Application Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 76: South Korea: Smart Process Application Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 77: Australia: Smart Process Application Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 78: Australia: Smart Process Application Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 79: Indonesia: Smart Process Application Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 80: Indonesia: Smart Process Application Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 81: Others: Smart Process Application Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 82: Others: Smart Process Application Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 83: Europe: Smart Process Application Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 84: Europe: Smart Process Application Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 85: Germany: Smart Process Application Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 86: Germany: Smart Process Application Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 87: France: Smart Process Application Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 88: France: Smart Process Application Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 89: United Kingdom: Smart Process Application Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 90: United Kingdom: Smart Process Application Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 91: Italy: Smart Process Application Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 92: Italy: Smart Process Application Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 93: Spain: Smart Process Application Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 94: Spain: Smart Process Application Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 95: Russia: Smart Process Application Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 96: Russia: Smart Process Application Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 97: Others: Smart Process Application Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 98: Others: Smart Process Application Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 99: Latin America: Smart Process Application Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 100: Latin America: Smart Process Application Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 101: Brazil: Smart Process Application Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 102: Brazil: Smart Process Application Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 103: Mexico: Smart Process Application Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 104: Mexico: Smart Process Application Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 105: Others: Smart Process Application Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 106: Others: Smart Process Application Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 107: Middle East and Africa: Smart Process Application Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 108: Middle East and Africa: Smart Process Application Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 109: Global: Smart Process Application Industry: SWOT Analysis
  • Figure 110: Global: Smart Process Application Industry: Value Chain Analysis
  • Figure 111: Global: Smart Process Application Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Smart Process Application Market: Key Industry Highlights, 2023 and 2032
  • Table 2: Global: Smart Process Application Market Forecast: Breakup by Deployment Type (in Million US$), 2024-2032
  • Table 3: Global: Smart Process Application Market Forecast: Breakup by Offering (in Million US$), 2024-2032
  • Table 4: Global: Smart Process Application Market Forecast: Breakup by Organization Size (in Million US$), 2024-2032
  • Table 5: Global: Smart Process Application Market Forecast: Breakup by Vertical (in Million US$), 2024-2032
  • Table 6: Global: Smart Process Application Market Forecast: Breakup by Region (in Million US$), 2024-2032
  • Table 7: Global: Smart Process Application Market: Competitive Structure
  • Table 8: Global: Smart Process Application Market: Key Players
目次
Product Code: SR112024A2595

The global smart process application market size reached US$ 45.6 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 113.2 Billion by 2032, exhibiting a growth rate (CAGR) of 10.3% during 2024-2032. The rapid digital transformation across the globe, increasing adoption of automation, growing demand for data-driven decision making, and widespread utilization of cloud-based SPA are some of the major factors propelling the market.

A smart process application (SPA) is a software ecosystem designed to streamline complex work activities. It comprises several components, including process management, data manipulation, collaboration tools, analytics, and inbound and outbound communication. SPA is widely used in customer service, sales automation, human resources (HR), supply chain management, healthcare, financial services, logistics, energy, education, and telecommunications. It enhances process automation, bolsters data-driven decisions, improves customer experiences, facilitates regulatory compliance, accelerates response times, and streamlines collaboration. SPA also enables real-time monitoring, simplifies process changes, minimizes human errors, and boosts overall business productivity.

The widespread adoption of cloud-based SPA owing to its cost-effectiveness, scalability, high security, and easy access is propelling the market growth. Furthermore, the rising software utilization to enhance customer engagement, simplify transactions, and accelerate response time is boosting the market growth. Apart from this, the increasing emphasis on regulatory compliance in the finance and healthcare industry is facilitating the software demand to simplify compliance management and reduce associated risks. Besides this, the growing software demand for business process monitoring, as it delivers real-time visibility into operations and enables quicker responses to changes, is supporting the market growth. Other factors, including rising remote work culture, increasing investment in developing advanced SPA solutions, rising demand for process agility among businesses, and growing awareness regarding various software benefits, are anticipated to drive the market growth.

Smart Process Application Market Trends/Drivers:

The rapid digital transformation across the globe

Digital transformation is a comprehensive process that integrates digital technology into all areas of a business. The shift towards digital platforms is stimulating the demand for smart process applications (SPAs). SPAs assist businesses in streamlining operations, enhancing productivity, and improving customer service. They also aid businesses in staying relevant and competitive in the rapidly evolving digital landscape. Additionally, the digital transformation journey involves dealing with complex tasks that can be effectively managed through SPAs. Their in-built analytical capabilities allow businesses to harness and interpret the large amounts of data generated during this transformation, turning it into actionable insights. Therefore, the worldwide push for digital transformation is a significant driver of the SPA market, promoting their adoption across various sectors, including healthcare, logistics, telecommunications, and financial services.

The increasing adoption of automation

Automation is widely adopted in business processes, as it plays a crucial role in improving efficiency, reducing costs, and gaining competitive advantages. This growing need for automation is a significant factor propelling the SPA market. SPAs enable businesses to automate complex, labor-intensive tasks, thus freeing up valuable time and resources that can be redirected toward more strategic initiatives. Automation through SPAs aids in boosting operational efficiency and improving accuracy by carrying out processes with high precision and accuracy and minimizing the risk of human errors. It provides a consistent approach to tasks, enhancing the predictability and reliability of outcomes. SPAs' automation capabilities are particularly beneficial in areas, such as customer service and human resource (HR) management, where they can automate tasks, such as query handling and employee onboarding, leading to faster response times and improved service levels.

The growing demand for data-driven decision making.

The rise of big data has revolutionized decision-making processes. Organizations across the globe are shifting towards data-driven decision-making, which utilizes verifiable data to formulate strategic business decisions. SPAs, with their advanced analytics component, are perfectly poised to support this transition. They allow businesses to process vast amounts of data, transforming it into valuable insights that provide essential information for decision-making processes. Furthermore, SPAs facilitate the real-time analysis of data, enabling organizations to respond promptly to emerging trends, changes in consumer behavior, and operational inefficiencies. Additionally, they provide an improved understanding of performance metrics, assisting businesses in identifying areas of improvement. Moreover, predictive analytics integrated within SPAs allow companies to foresee potential issues and enable proactive decision-making.

Smart Process Application Industry Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the global smart process application market report, along with forecasts at the global, regional and country levels from 2024-2032. Our report has categorized the market based on offering, deployment type, organization size and vertical.

Breakup by Offering:

Solutions

Enterprise Content Management

Business Process Management

Customer Experience Management

Business Intelligence and Analytics

Others

Services

Support and Maintenance Services

Professional Services

Managed Services

The report has provided a detailed breakup and analysis of the market based on the offering. This includes solution (enterprise content management, business process management, customer experience management, business intelligence and analytics, and others) and services (support and maintenance services, professional services, and managed services).

Solutions have witnessed considerable growth as they can be tailored to align with the specific needs and requirements of businesses. This customization ensures a higher degree of applicability and effectiveness, providing greater value to businesses. Furthermore, they streamline and automate complex business processes, increase productivity, and boost operational efficiency. Moreover, solutions provide robust data management and analytical capabilities, which allow businesses to gain meaningful insights from their data.

Services play an essential role in SPA as they offer vital support during implementation, ensuring the seamless integration of SPAs into existing systems. Furthermore, it provides necessary training and education to employees, ensuring effective utilization of the application. Moreover, services offer valuable advice on how to leverage SPAs for maximum benefits.

Breakup by Deployment Type:

On-premises

Cloud-based

The report has provided a detailed breakup and analysis of the market based on the deployment type. This includes on-premises and cloud-based.

On-premises deployment offers businesses a greater degree of control over their data, providing robust security measures. This control is essential for businesses operating in sectors where data privacy and security are paramount. Furthermore, it provides businesses the flexibility to customize their SPAs to meet specific operational needs, leading to a more tailored solution that aligns with their unique workflows and processes.

Cloud-based deployment eliminates the need for significant capital expenditure on hardware, software, and network infrastructure. Furthermore, it offers excellent scalability features, allowing businesses to easily increase or decrease their resource usage based on demand. Moreover, cloud-based SPAs can be accessed from anywhere with an internet connection, which aligns with the emerging trend of remote and distributed work environments.

Breakup by Organization Size:

Small Sized Businesses

Medium Sized Businesses

Large Enterprises

The report has provided a detailed breakup and analysis of the market based on organization size. This includes small sized businesses, medium sized businesses, and large enterprises.

Small sized businesses are utilizing SPAs to automate and streamline their processes, which aids in increasing operational efficiency and productivity without the need for extensive resources. Furthermore, SPAs offer subscription-based payment, which makes them more affordable for small businesses as they don't require a large initial investment. Additionally, it offers scalability, allowing small businesses to increase or decrease their usage.

Large enterprises deal with complex business operations spanning multiple locations and divisions. In line with this, SPAs assist in streamlining complex processes, enabling efficient and cohesive operation. Furthermore, it provides robust data management and analytical capabilities, allowing large enterprises to make informed decisions. Additionally, SPAs offer the necessary scalability to meet the evolving requirements of large enterprises, ensuring they remain effective as the business expands.

Breakup by Vertical:

BFSI

Telecom & IT

Public Sector, Energy and Utilities

Media and Entertainment

Manufacturing

Retail

Healthcare

Education

Transportation and Logistics

Others

Healthcare dominates the market.

The report has provided a detailed breakup and analysis of the market based on vertical. This includes BFSI, telecom and IT, public sector, energy and utilities, media and entertainment, manufacturing, retail, healthcare, education, transportation and logistics, and others. According to the report, healthcare represented the largest market segment.

SPA is widely used in healthcare facilities to streamline and automate administrative and patient care processes, which aids in enhancing efficiency, reducing errors, and saving time. Furthermore, it assists healthcare providers in complying with complex regulatory requirements by automating the compliance process and reducing the risk of non-compliance. Apart from this, SPA enables healthcare professionals to improve patient experiences by facilitating personalized care, efficient scheduling, timely follow-ups, and faster response times. It also provides robust data management and analytics capabilities, enabling hospitals, clinics, and other healthcare facilities to derive valuable insights for improved patient care and operational effectiveness. Moreover, SPA can be seamlessly integrated with existing systems in healthcare organizations, enabling effective communication and data exchange among different systems, which is crucial for providing comprehensive care.

Breakup by Region:

North America

United States

Canada

Asia Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

North America exhibits a clear dominance in the market, accounting for the largest smart process application market share

The report has also provided a comprehensive analysis of all the major regional markets, which includes North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, Others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, Others); Latin America (Brazil, Mexico, Others); and the Middle East and Africa. According to the report, North America accounted the largest market segment.

North America is dominating the smart process application market due to the presence of numerous technology giants and startups that are fostering a culture of innovation and technological advancement. Furthermore, the region's strong economy provides businesses with the necessary resources to invest in advanced technologies, such as SPAs. Additionally, North American businesses are at the forefront of digital transformation, employing advanced technologies to streamline processes, improve customer experiences, and gain a competitive edge. Moreover, the region has a high rate of technology adoption, both at the consumer and enterprise level, which is contributing to the market growth. Apart from this, the imposition of stringent regulatory requirements by the regional governments, particularly in healthcare and financial services, is propelling the market growth.

Competitive Landscape:

The leading companies in the market are heavily investing in research and development (R&D) to introduce innovative, efficient, and more advanced SPA solutions to stay ahead of the competition and meet the rising demand of customers. Furthermore, several key players are forging strategic partnerships and collaborations with other tech companies, service providers, and research institutions to enhance their offerings, expand their reach, and share knowledge and resources. Apart from this, top companies are continuously expanding their service portfolios to include a broader range of SPA solutions, catering to various industries and business functions. Moreover, they are adopting a customer-centric approach, tailoring their solutions to meet specific customer needs and providing personalized customer service.

The report has provided a comprehensive analysis of the competitive landscape in the global smart process application market. Detailed profiles of all major companies have also been provided. Some of the key players in the market include:

Appian Corporation Inc.

Dell Technologies

IBM Corporation

Blue Yonder Group, Inc.

Verint Systems Inc.

Thomas Bravo

Open Text Corporation

Pegasystems Inc.

Salesforce.com, inc.

SAP SE.

Recent Developments

In March 2023, Appian Corporation Inc. announced the latest version of its platform that delivers complete process automation. The new release features enhancement in data fabric, automation, and process mining.

In October 2022, Dell Technologies introduced Frontier Software Platform. This new software utilizes edge analytics to improve factory processes and efficiencies.

In May 2023, Blue Yonder Group, Inc. has partnered with Accenture to accelerate the adoption of its supply chain platform. Under the partnership, Accenture will provide access to emerging technologies, such as process mining and robotics process automation.

Key Questions Answered in This Report:

  • How has the global smart process application market performed so far, and how will it perform in the coming years?
  • What are the drivers, restraints, and opportunities in the global smart process application market?
  • What is the impact of each driver, restraint, and opportunity on the global smart process application market?
  • What are the key regional markets?
  • Which countries represent the most attractive smart process application market?
  • What is the breakup of the market based on the offering?
  • Which is the most attractive offering in the smart process application market?
  • What is the breakup of the market based on the deployment type?
  • Which is the most attractive deployment type in the smart process application market?
  • What is the breakup of the market based on organization size?
  • Which is the most attractive organization size in the smart process application market?
  • What is the breakup of the market based on vertical?
  • Which is the most attractive vertical in the smart process application market?
  • What is the competitive structure of the global smart process application market?
  • Who are the key players/companies in the global smart process application market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Smart Process Application Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Deployment Type

  • 6.1 On-premises
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Cloud-based
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast

7 Market Breakup by Offering

  • 7.1 Solutions
    • 7.1.1 Market Trends
    • 7.1.2 Market Breakup by Type
      • 7.1.2.1 Enterprise Content Management
        • 7.1.2.1.1 Market Trends
        • 7.1.2.1.2 Market Forecast
      • 7.1.2.2 Business Process Management
        • 7.1.2.2.1 Market Trends
        • 7.1.2.2.2 Market Forecast
      • 7.1.2.3 Customer Experience Management
        • 7.1.2.3.1 Market Trends
        • 7.1.2.3.2 Market Forecast
      • 7.1.2.4 Business Intelligence and Analytics
        • 7.1.2.4.1 Market Trends
        • 7.1.2.4.2 Market Forecast
      • 7.1.2.5 Others
        • 7.1.2.5.1 Market Trends
        • 7.1.2.5.2 Market Forecast
    • 7.1.3 Market Forecast
  • 7.2 Services
    • 7.2.1 Market Trends
    • 7.2.2 Market Breakup by Type
      • 7.2.2.1 Support and Maintenance Services
        • 7.2.2.1.1 Market Trends
        • 7.2.2.1.2 Market Forecast
      • 7.2.2.2 Professional Services
        • 7.2.2.2.1 Market Trends
        • 7.2.2.2.2 Market Forecast
      • 7.2.2.3 Managed Services
        • 7.2.2.3.1 Market Trends
        • 7.2.2.3.2 Market Forecast
    • 7.2.3 Market Forecast

8 Market Breakup by Organization Size

  • 8.1 Small Sized Businesses
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Medium Sized Businesses
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast
  • 8.3 Large Enterprises
    • 8.3.1 Market Trends
    • 8.3.2 Market Forecast

9 Market Breakup by Vertical

  • 9.1 BFSI
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2 Telecom & IT
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast
  • 9.3 Public Sector, Energy and Utilities
    • 9.3.1 Market Trends
    • 9.3.2 Market Forecast
  • 9.4 Media and Entertainment
    • 9.4.1 Market Trends
    • 9.4.2 Market Forecast
  • 9.5 Manufacturing
    • 9.5.1 Market Trends
    • 9.5.2 Market Forecast
  • 9.6 Retail
    • 9.6.1 Market Trends
    • 9.6.2 Market Forecast
  • 9.7 Healthcare
    • 9.7.1 Market Trends
    • 9.7.2 Market Forecast
  • 9.8 Education
    • 9.8.1 Market Trends
    • 9.8.2 Market Forecast
  • 9.9 Transportation and Logistics
    • 9.9.1 Market Trends
    • 9.9.2 Market Forecast
  • 9.10 Others
    • 9.10.1 Market Trends
    • 9.10.2 Market Forecast

10 Market Breakup by Region

  • 10.1 North America
    • 10.1.1 United States
      • 10.1.1.1 Market Trends
      • 10.1.1.2 Market Forecast
    • 10.1.2 Canada
      • 10.1.2.1 Market Trends
      • 10.1.2.2 Market Forecast
  • 10.2 Asia Pacific
    • 10.2.1 China
      • 10.2.1.1 Market Trends
      • 10.2.1.2 Market Forecast
    • 10.2.2 Japan
      • 10.2.2.1 Market Trends
      • 10.2.2.2 Market Forecast
    • 10.2.3 India
      • 10.2.3.1 Market Trends
      • 10.2.3.2 Market Forecast
    • 10.2.4 South Korea
      • 10.2.4.1 Market Trends
      • 10.2.4.2 Market Forecast
    • 10.2.5 Australia
      • 10.2.5.1 Market Trends
      • 10.2.5.2 Market Forecast
    • 10.2.6 Indonesia
      • 10.2.6.1 Market Trends
      • 10.2.6.2 Market Forecast
    • 10.2.7 Others
      • 10.2.7.1 Market Trends
      • 10.2.7.2 Market Forecast
  • 10.3 Europe
    • 10.3.1 Germany
      • 10.3.1.1 Market Trends
      • 10.3.1.2 Market Forecast
    • 10.3.2 France
      • 10.3.2.1 Market Trends
      • 10.3.2.2 Market Forecast
    • 10.3.3 United Kingdom
      • 10.3.3.1 Market Trends
      • 10.3.3.2 Market Forecast
    • 10.3.4 Italy
      • 10.3.4.1 Market Trends
      • 10.3.4.2 Market Forecast
    • 10.3.5 Spain
      • 10.3.5.1 Market Trends
      • 10.3.5.2 Market Forecast
    • 10.3.6 Russia
      • 10.3.6.1 Market Trends
      • 10.3.6.2 Market Forecast
    • 10.3.7 Others
      • 10.3.7.1 Market Trends
      • 10.3.7.2 Market Forecast
  • 10.4 Latin America
    • 10.4.1 Brazil
      • 10.4.1.1 Market Trends
      • 10.4.1.2 Market Forecast
    • 10.4.2 Mexico
      • 10.4.2.1 Market Trends
      • 10.4.2.2 Market Forecast
    • 10.4.3 Others
      • 10.4.3.1 Market Trends
      • 10.4.3.2 Market Forecast
  • 10.5 Middle East and Africa
    • 10.5.1 Market Trends
    • 10.5.2 Market Breakup by Country
    • 10.5.3 Market Forecast

11 SWOT Analysis

  • 11.1 Overview
  • 11.2 Strengths
  • 11.3 Weaknesses
  • 11.4 Opportunities
  • 11.5 Threats

12 Value Chain Analysis

13 Porters Five Forces Analysis

  • 13.1 Overview
  • 13.2 Bargaining Power of Buyers
  • 13.3 Bargaining Power of Suppliers
  • 13.4 Degree of Competition
  • 13.5 Threat of New Entrants
  • 13.6 Threat of Substitutes

14 Price Analysis

15 Competitive Landscape

  • 15.1 Market Structure
  • 15.2 Key Players
  • 15.3 Profiles of Key Players
    • 15.3.1 Appian Corporation Inc.
      • 15.3.1.1 Company Overview
      • 15.3.1.2 Product Portfolio
      • 15.3.1.3 Financials
    • 15.3.2 Dell Technologies
      • 15.3.2.1 Company Overview
      • 15.3.2.2 Product Portfolio
    • 15.3.3 IBM Corporation
      • 15.3.3.1 Company Overview
      • 15.3.3.2 Product Portfolio
      • 15.3.3.3 Financials
      • 15.3.3.4 SWOT Analysis
    • 15.3.4 Blue Yonder Group, Inc.
      • 15.3.4.1 Company Overview
      • 15.3.4.2 Product Portfolio
    • 15.3.5 Verint Systems Inc.
      • 15.3.5.1 Company Overview
      • 15.3.5.2 Product Portfolio
    • 15.3.6 Thomas Bravo
      • 15.3.6.1 Company Overview
      • 15.3.6.2 Product Portfolio
    • 15.3.7 Open Text Corporation
      • 15.3.7.1 Company Overview
      • 15.3.7.2 Product Portfolio
    • 15.3.8 Pegasystems Inc.
      • 15.3.8.1 Company Overview
      • 15.3.8.2 Product Portfolio
      • 15.3.8.3 Financials
      • 15.3.8.4 SWOT Analysis
    • 15.3.9 Salesforce.com, inc.
      • 15.3.9.1 Company Overview
      • 15.3.9.2 Product Portfolio
      • 15.3.9.3 Financials
      • 15.3.9.4 SWOT Analysis
    • 15.3.10 SAP SE
      • 15.3.10.1 Company Overview
      • 15.3.10.2 Product Portfolio
      • 15.3.10.3 Financials
      • 15.3.10.4 SWOT Analysis