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ホテル/ホスピタリティ管理ソフトウェア市場レポート:タイプ別、ホテルタイプ別、展開別、地域別、2024-2032年Hotel and Hospitality Management Software Market Report by Type, Hotel Type, Deployment, and Region 2024-2032 |
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ホテル/ホスピタリティ管理ソフトウェア市場レポート:タイプ別、ホテルタイプ別、展開別、地域別、2024-2032年 |
出版日: 2024年01月30日
発行: IMARC
ページ情報: 英文 147 Pages
納期: 2~3営業日
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世界のホテル/ホスピタリティ管理ソフトウェア市場規模は2023年に35億米ドルに達しました。今後、IMARC Groupは、2024年から2032年にかけて4.84%の成長率(CAGR)を示し、2032年までに55億米ドルに達すると予測しています。クラウドベースのホテル管理ソフトウェアの導入数の増加、観光部門の大幅な成長、ホテルとホスピタリティインフラにおける数々の技術的進歩が、市場を牽引する主な要因のいくつかを表しています。
ホテル管理ソフトウェアシステムとは、ホテルやホテルベースのレクリエーション業務の自動化を支援し、簡素化するために使用されるソフトウェアを指します。中央コンピュータソフトウェアを使用することで、ホテルのスタッフは、集中管理システムの枠組みの中で、物件の管理、設備の取り扱い、合法性、メンテナンスなどを行うことができます。このシステムには、バックオフィス、予約、フロントオフィス、ハウスキーピング、ゲストのチェックインとチェックアウト、POS取引、メンテナンス、請求業務などが含まれます。さらに、ホテルグループや独立系ホテル、モーテル、リゾート、レストラン、ベッド&ブレックファスト(B&B)、ゲストハウス、サービスアパートメント、バケーションレンタルハウス向けに特別にカスタマイズされたカスタマーリレーションシップマーケティング(CRM)を使用することで、顧客体験を向上させます。さらに、在庫管理やゲストとのやり取り、キュー管理プロセスの自動化を支援します。リモートチェックイン、モバイルルームキー、客室予約などの継続的な技術革新により、ホテル管理ソフトウェアの人気は高まっています。
観光産業の著しい成長により、世界レベルでホテル管理業務の負担が増加していることが、市場成長の重要な促進要因となっています。これは、世界中の人気観光地でホテルチェーンが増加し、手頃な価格で宿泊できるようになったことに起因しています。これに加えて、オンライン予約、顧客関係管理、金銭取引の採用が増加しているため、ホテル/ホスピタリティ管理ソフトウェアの導入が進んでいます。さらに、業務効率を高め、顧客との良好な関係を維持するために、費用対効果の高いSaaS(Software as a Service)ベースのホテル管理ソフトウェアに対する需要の高まりが、市場にプラスの影響を与えています。これに加えて、消費者の間でスマートフォン、タブレット、ラップトップなどのスマートデバイスが広く普及しているため、それらをホテルのインフラと接続するための互換性のある管理ソフトウェアの需要が高まっています。この市場は、さまざまな主要企業による戦略的パートナーシップ、コラボレーション、多数の合併・買収(M&A)によってさらに推進されています。これとは別に、モノのインターネット(IoT)、人工知能(AI)、機械学習(ML)などの先進技術とこれらのソフトウェアソリューションとの統合の高まりが、市場に有利な機会を生み出しています。その他の市場拡大要因としては、急速な都市化、可処分所得水準の上昇、広範な研究開発活動などが挙げられます。
The global hotel and hospitality management software market size reached US$ 3.5 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 5.5 Billion by 2032, exhibiting a growth rate (CAGR) of 4.84% during 2024-2032. The rising number of cloud-based hotel management software installations, considerable growth in the tourism sector, and numerous technological advancements in the hotel and hospitality infrastructure represent some of the key factors driving the market.
Hotel management software system refers to the software that is used to assist in and simplify numerous hotel and hotel-based recreational operations with the help of automation. Through the use of a central computer software, the hotel staff is able to manage properties, handle equipment, legality and maintenance, all within the framework of a centralized management system. The system encompasses back-office, reservations, front-office, housekeeping, guest check-in and check-out, point of sale transactions, maintenance, and billing operations. Additionally, it enhances the customer experience through the use of customer relationship marketing (CRM) customized specifically for hotel groups and independent hotels, motels, resorts, restaurants, bed and breakfasts (B&B), guest houses, serviced apartments, and vacation rental homes. Furthermore, it assists in automating the management of inventory and guest interactions as well as the queue management processes. Continual innovations, such as remote check-in, mobile room keys, and room reservations, are resulting in increased popularity of hotel management software.
Considerable growth in the tourism industry resulting in an increased burden of hotel management operations on the global level is acting as a significant driver for the market growth. This can be attributed to the increasing number of hotel chains and affordable stays across popular tourist destinations across the globe. In addition to this, the increasing adoption of online reservations, customer relationship management, and monetary transactions is resulting in a higher uptake of hotel and hospitality management software. Moreover, the escalating demand for cost-effective software as a service (SaaS)-based hotel management software to enhance operational efficiencies and maintain positive customer engagement is impacting the market positively. Besides this, the widespread adoption of smart devices, such as smartphones, tablets and laptops, among the consumers is leading to the augmenting demand for compatible management software for connecting them with the hotel infrastructure. The market is further propelled by the strategic partnerships, collaboration, and numerous mergers and acquisitions (M&As) by various key players. Apart from this, the rising integration of advanced technologies, such as the internet of things (IoT), artificial intelligence (AI) and machine learning (ML), with these software solutions is creating lucrative opportunities in the market. Some of the other factors contributing to the market include rapid urbanization, inflating disposable income levels and extensive research and development (R&D) activities.
IMARC Group provides an analysis of the key trends in each segment of the global hotel and hospitality management software market, along with forecasts at the global, regional, and country level from 2024-2032. Our report has categorized the market based on type, hotel type and deployment.
Hotel Operation Management System
Integrated Security System
Hotel Building Automation System
Guest Service Management System
Integrated Communication Technology Solutions
The report has provided a detailed breakup and analysis of the hotel and hospitality management software market based on the type. This includes hotel operation management system, integrated security system, hotel building automation system, guest service management system, and integrated communication technology solutions.
Business Hotels
Heritage and Boutique Hotels
Resorts and Spas
The report has provided a detailed breakup and analysis of the hotel and hospitality management software market based on the hotel type. This includes business hotels, heritage and boutique hotels, and resorts and spas. According to the report, business hotels represented the largest segment.
Cloud-based
On-premises
A detailed breakup and analysis of the hotel and hospitality management software market based on the deployment has also been provided in the report. This includes cloud-based and on-premises. According to the report, on-premises accounted for the largest market share.
North America
United States
Canada
Asia Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
The report has also provided a comprehensive analysis of all the major regional markets that include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and Middle East and Africa. According to the report, Asia Pacific was the largest market for hotel and hospitality management software. Some of the factors driving the Asia Pacific hotel and hospitality management software market include continual technological advancements in the hospitality management software, presence of several key players, inflating disposable income levels, rising number of tourism activities, etc.
The report has also provided a comprehensive analysis of the competitive landscape in the global hotel and hospitality management software market. Detailed profiles of all major companies have also been provided. Some of the companies covered include Cloudbeds, Guestline Ltd., Infor Inc, Intertec Systems, Johnson Contruls, NEC Corporation, Oracle Corporation, Sabre Corporation, Sage Group Plc, Schneider Electric SE, Siemens AG, Workday Inc., etc.