デフォルト表紙
市場調査レポート
商品コード
1013942

高レベル消毒サービスの世界市場:サービス別(社内、外部委託)、化合物別(ホルムアルデヒド、グルタルアルデヒド、過酢酸)、最終用途別、地域別の市場規模、シェアおよび動向分析、セグメント別予測(2021年~2028年)

High Level Disinfection Services Market Size, Share & Trends Analysis Report By Services (In-house, Outsourced), By Compound (Formaldehyde, Glutaraldehyde, Peracetic Acid), By End Use, By Region, And Segment Forecasts, 2021 - 2028

出版日: | 発行: Grand View Research, Inc. | ページ情報: 英文 90 Pages | 納期: 2-10営業日

価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=111.41円
高レベル消毒サービスの世界市場:サービス別(社内、外部委託)、化合物別(ホルムアルデヒド、グルタルアルデヒド、過酢酸)、最終用途別、地域別の市場規模、シェアおよび動向分析、セグメント別予測(2021年~2028年)
出版日: 2021年06月08日
発行: Grand View Research, Inc.
ページ情報: 英文 90 Pages
納期: 2-10営業日
  • 概要
  • 図表一覧
  • 概要
  • 目次
概要

世界の高レベル消毒サービスの市場規模は、2021年から2028年にかけて9.2%のCAGRで拡大し、2028年までに459億米ドルに達すると予想されています。

慢性障害の発生率の上昇およびCOVID-19の影響と相まって、院内感染症(HAI)と手術部位感染症の増加、手術の増加などが、市場の主要な成長要因となっています。

衛生と予防措置の欠如によるHAIの有病率の増加は、予測期間にわたって市場成長を推進すると予想される主要な要因です。汚れた医療機器は、院内感染の主な原因です。2017年にCDCが発表したレポートによると、院内感染により毎年99,000人以上が死亡しています。また、antimicrobe.orgによると、有害大気汚染物質(HAP)は、医療集中治療室(ICU)内のすべての院内感染の約27.00%を占めています。これらの製品は、さまざまな病院設備の消毒や洗浄に必要であるため、高レベルの消毒サービスの需要が急増すると予想されます。

当レポートでは、世界の高レベル消毒サービス市場について調査分析し、市場および業界の見通し、セグメント別・地域別の見通しのほか、競合情勢について、体系的な情報を提供しています。

目次

第1章 調査手法

第2章 目的

  • 目的-1:
  • 目的-2:
  • 目的-3:
  • 目的-4:

第3章 エグゼクティブサマリー

第4章 高レベルの消毒サービス市場の変数、動向および範囲

  • 市場系統の見通し
  • 浸透と成長の見通しのマッピング
  • 規制の枠組み
  • 市場力学
  • 高レベルの消毒サービス市場分析ツール
  • COVID-19の市場への影響

第5章 高レベルの消毒サービス市場:セグメント分析、サービス別、2016年~2028年(百万米ドル)

  • 定義と範囲
  • サービス市場シェア分析、2020年および2028年
  • 高レベルの消毒サービス市場、サービス別、2016年から2028年
  • 市場規模の予測と動向分析
    • 社内
    • アウトソーシング

第6章 高レベルの消毒サービス市場:セグメント分析、化合物別、2016年~2028年(百万米ドル)

  • 定義と範囲
  • 複合市場シェア分析、2020年および2028年
  • 高レベルの消毒サービス市場、化合物別、2016年から2028年
  • 市場規模の予測と動向分析
    • ホルムアルデヒド
    • グルタルアルデヒド
    • オルトフタルアルデヒド
    • 過酸化水素
    • 過酢酸
    • その他

第7章 高レベルの消毒サービス市場:セグメント分析、最終用途別、2016年~2028年(百万米ドル)

  • 定義と範囲
  • 最終用途別の市場シェア分析、2020年および2028年
  • 高レベルの消毒サービス市場、最終用途別、2016年~2028年
  • 市場規模の予測と動向分析
    • 病院と診療所
    • 診断研究所
    • 製薬およびバイオテクノロジー企業
    • 学術研究機関
    • 他のエンドユーザー

第8章 高レベルの消毒サービス市場:地域市場分析、サービス、化合物、および最終用途別、2016年~2028年(百万米ドル)

  • 定義と範囲
  • 地域市場シェア分析、2020年および2028年
  • 地域市場のスナップショット
  • 市場規模の予測と動向分析
    • 北米
    • 欧州
    • アジア太平洋地域
    • ラテンアメリカ
    • 中東・アフリカ

第9章 高レベルの消毒サービス市場:競合分析

  • 企業プロファイル
    • Altapure
    • STERIS
    • Microchem Laboratory
    • Metrex Research, LLC
    • EcoFMR.Com
    • Rentokil Initial plc.
    • Advance Sterilization Products (ASP)
図表一覧(英語)

List of Tables

  • Table 1. Global high level disinfection services market, by region, 2016 - 2028 (USD Million)
  • Table 2. Global high level disinfection services market, by services, 2016 - 2028 (USD Million)
  • Table 3. Global high level disinfection services market, by compound, 2016 - 2028 (USD Million)
  • Table 4. Global high level disinfection services market, by end use, 2016 - 2028 (USD Million)
  • Table 5. North America high level disinfection services market, by country, 2016 - 2028 (USD Million)
  • Table 6. North America high level disinfection services market, by services, 2016 - 2028 (USD Million)
  • Table 7. North America high level disinfection services market, by compound, 2016 - 2028 (USD Million)
  • Table 8. North America high level disinfection services market, by end use, 2016 - 2028 (USD Million)
  • Table 9. U.S. high level disinfection services market, by services, 2016 - 2028 (USD Million)
  • Table 10. U.S. high level disinfection services market, by compound, 2016 - 2028 (USD Million)
  • Table 11. U.S. high level disinfection services market, by end use, 2016 - 2028 (USD Million)
  • Table 12. Canada high level disinfection services market, by services, 2016 - 2028 (USD Million)
  • Table 13. Canada high level disinfection services market, by compound, 2016 - 2028 (USD Million)
  • Table 14. Canada high level disinfection services market, by end use, 2016 - 2028 (USD Million)
  • Table 15. Europe high level disinfection services market, by country, 2016 - 2028 (USD Million)
  • Table 16. Europe high level disinfection services market, by services, 2016 - 2028 (USD Million)
  • Table 17. Europe high level disinfection services market, by compound, 2016 - 2028 (USD Million)
  • Table 18. Europe high level disinfection services market, by end use, 2016 - 2028 (USD Million)
  • Table 19. U.K. high level disinfection services market, by services, 2016 - 2028 (USD Million)
  • Table 20. U.K. high level disinfection services market, by compound, 2016 - 2028 (USD Million)
  • Table 21. U.K. high level disinfection services market, by end use, 2016 - 2028 (USD Million)
  • Table 22. Germany high level disinfection services market, by services, 2016 - 2028 (USD Million)
  • Table 23. Germany high level disinfection services market, by compound, 2016 - 2028 (USD Million)
  • Table 24. Germany high level disinfection services market, by end use, 2016 - 2028 (USD Million)
  • Table 25. Asia Pacific high level disinfection services market, by country, 2016 - 2028 (USD Million)
  • Table 26. Asia Pacific high level disinfection services market, by services, 2016 - 2028 (USD Million)
  • Table 27. Asia Pacific high level disinfection services market, by compound, 2016 - 2028 (USD Million)
  • Table 28. Asia Pacific high level disinfection services market, by end use, 2016 - 2028 (USD Million)
  • Table 29. China high level disinfection services market, by services, 2016 - 2028 (USD Million)
  • Table 30. China high level disinfection services market, by compound, 2016 - 2028 (USD Million)
  • Table 31. China high level disinfection services market, by end use, 2016 - 2028 (USD Million)
  • Table 32. Japan high level disinfection services market, by services, 2016 - 2028 (USD Million)
  • Table 33. Japan high level disinfection services market, by compound, 2016 - 2028 (USD Million)
  • Table 34. Japan high level disinfection services market, by end use, 2016 - 2028 (USD Million)
  • Table 35. Latin America high level disinfection services market, by country, 2016 - 2028 (USD Million)
  • Table 36. Latin America high level disinfection services market, by services, 2016 - 2028 (USD Million)
  • Table 37. Latin America high level disinfection services market, by compound, 2016 - 2028 (USD Million)
  • Table 38. Latin America high level disinfection services market, by end use, 2016 - 2028 (USD Million)
  • Table 39. Brazil high level disinfection services market, by services, 2016 - 2028 (USD Million)
  • Table 40. Brazil high level disinfection services market, by compound, 2016 - 2028 (USD Million)
  • Table 41. Brazil high level disinfection services market, by end use, 2016 - 2028 (USD Million)
  • Table 42. Mexico high level disinfection services market, by services, 2016 - 2028 (USD Million)
  • Table 43. Mexico high level disinfection services market, by compound, 2016 - 2028 (USD Million)
  • Table 44. Mexico high level disinfection services market, by end use, 2016 - 2028 (USD Million)
  • Table 45. Middle East & Africa high level disinfection services market, by country, 2016 - 2028 (USD Million)
  • Table 46. Middle East & Africa high level disinfection services market, by services, 2016 - 2028 (USD Million)
  • Table 47. Middle East & Africa high level disinfection services market, by compound, 2016 - 2028 (USD Million)
  • Table 48. Middle East & Africa high level disinfection services market, by end use, 2016 - 2028 (USD Million)
  • Table 49. South Africa high level disinfection services market, by services, 2016 - 2028 (USD Million)
  • Table 50. South Africa high level disinfection services market, by compound, 2016 - 2028 (USD Million)
  • Table 51. South Africa high level disinfection services market, by end use, 2016 - 2028 (USD Million)
  • Table 52. Saudi Arabia high level disinfection services market, by services, 2016 - 2028 (USD Million)
  • Table 53. Saudi Arabia high level disinfection services market, by compound, 2016 - 2028 (USD Million)
  • Table 54. Saudi Arabia high level disinfection services market, by end use, 2016 - 2028 (USD Million)

List of Figures

  • Fig. 1 Market research process
  • Fig. 2 Information procurement
  • Fig. 3 Primary research pattern
  • Fig. 4 Market research approaches
  • Fig. 5 Value chain based sizing & forecasting
  • Fig. 6 QFD modelling for market share assessment
  • Fig. 7 Market formulation & validation
  • Fig. 8 High level disinfection services market segmentation
  • Fig. 9 Market summary (2020)
  • Fig. 10 Market lineage outlook
  • Fig. 11 Penetration & growth prospect mapping
  • Fig. 12 Reimbursement pathway
  • Fig. 13 Market driver relevance analysis (Current & future impact)
  • Fig. 14 Market restraint relevance analysis (Current & future impact)
  • Fig. 15 SWOT analysis, by factor (political & legal, economic and technological)
  • Fig. 16 Porter's five forces analysis
  • Fig. 17 High level disinfection services market: services movement analysis
  • Fig. 18 High level disinfection services market services outlook: Key takeaways
  • Fig. 19 In house market, 2016 - 2028 (USD Million)
  • Fig. 20 Outsource market, 2016 - 2028 (USD Million)
  • Fig. 21 High level disinfection services market: Compound movement analysis
  • Fig. 22 High level disinfection services market compound outlook: Key takeaways
  • Fig. 23 Formaldehyde market, 2016 - 2028 (USD Million)
  • Fig. 24 Glutaraldehyde market, 2016 - 2028 (USD Million)
  • Fig. 25 Ortho-phthalaldehyde market, 2016 - 2028 (USD Million)
  • Fig. 26 Hydrogen peroxide market, 2016 - 2028 (USD Million)
  • Fig. 27 Peracetic acid market, 2016 - 2028 (USD Million)
  • Fig. 28 Other compounds market, 2016 - 2028 (USD Million)
  • Fig. 29 High level disinfection services market: End-use movement analysis
  • Fig. 30 High level disinfection services market End-use outlook: Key takeaways
  • Fig. 31 Hospitals & clinics market, 2016 - 2028 (USD Million)
  • Fig. 32 Diagnostic Laboratories market, 2016 - 2028 (USD Million)
  • Fig. 33 Pharmaceutical & biotechnology companies market, 2016 - 2028 (USD Million)
  • Fig. 34 Academic and research institutes market, 2016 - 2028 (USD Million)
  • Fig. 35 Others market, 2016 - 2028 (USD Million)
  • Fig. 36 Regional Outlook, 2020 & 2028
  • Fig. 37 Regional marketplace: Key takeaways
  • Fig. 38 North America high level disinfection services market, 2016 - 2028 (USD Million)
  • Fig. 39 U.S. high level disinfection services market, 2016 - 2028 (USD Million)
  • Fig. 40 Canada high level disinfection services market, 2016 - 2028 (USD Million)
  • Fig. 41 Europe high level disinfection services market, 2016 - 2028 (USD Million)
  • Fig. 42 U.K. high level disinfection services market, 2016 - 2028 (USD Million)
  • Fig. 43 Germany high level disinfection services market, 2016 - 2028 (USD Million)
  • Fig. 44 Asia Pacific high level disinfection services market, 2016 - 2028 (USD Million)
  • Fig. 45 Japan high level disinfection services market, 2016 - 2028 (USD Million)
  • Fig. 46 China high level disinfection services market, 2016 - 2028 (USD Million)
  • Fig. 47 Latin America high level disinfection services market, 2016 - 2028 (USD Million)
  • Fig. 48 Brazil high level disinfection services market, 2016 - 2028 (USD Million)
  • Fig. 49 Mexico high level disinfection services market, 2016 - 2028 (USD Million)
  • Fig. 50 Middle East & Africa high level disinfection services market, 2016 - 2028 (USD Million)
  • Fig. 51 South Africa high level disinfection services market, 2016 - 2028 (USD Million)
  • Fig. 52 Saudi Arabia high level disinfection services market, 2016 - 2028 (USD Million)
概要(英語)
Product Code: GVR-4-68039-372-8

High Level Disinfection Services Market Growth & Trends

The global high level disinfection services market size is expected to reach USD 45.9 billion by 2028, according to a new report by Grand View Research, Inc. The market is expected to expand at a CAGR of 9.2% from 2021 to 2028. The increasing prevalence of hospital-acquired infection and surgical site infections, the increasing number of surgeries coupled with the rise in the incidence of chronic disorders, and the impact of COVID-19 are the key driving factors for the market.

An increase in the prevalence of HAIs due to a lack of sanitation and preventive measures is a major factor expected to propel market growth over the forecast period. Unclean medical devices are a key source of hospital-acquired infections. According to the report published by CDC in 2017, hospital-acquired infections result in more than 99,000 deaths every year. Also, according to antimicrobe.org, HAP accounts for around 27.00% of all nosocomial infections acquired in medical intensive care units (ICU). Since these products are needed for disinfection and cleaning of various hospital equipment, therefore, these instances are expected to surge the demand for high level disinfectant services.

Furthermore, the sudden outbreak of COVID-19 across the globe is one of the major factors propelling the market growth. According to the Worldometer estimates, as of 26th April 2021, there are total 147,884,279 cases globally. If more people become infected with the coronavirus, there will be a significant need for critical care supplies that will boost the demand for high-level disinfectant services. Furthermore, major players operating in the market are developing HLDs that are effective against COVID-19. For instance, LANXESS developed Rely+On Virkon and Solvay's PROXITANE, which is effective against the coronavirus. Hence, such instances indicate considerable market growth over the forecast period.

High Level Disinfection Services Market Report Highlights

The outsource segment held the largest revenue share in 2020. Several benefits associated with outsourcing such as cost-saving, customized disinfection services and usage of advanced technology is the major factor propelling segment growth

The glutaraldehyde segment held the largest revenue share in 2020 and is expected to witness the fastest growth over the forecast period due to the increasing number of surgeries

The hospitals and clinics segment held the largest revenue share in 2020. The segment growth is majorly driven by the increasing number of hospital-acquired infections and the rising number of people suffering from coronavirus

In Asia Pacific, the market is expected to witness the fastest growth rate over the forecast period owing to the rising prevalence of chronic disorders

目次(英語)

Table of Contents

Chapter 1 Research Methodology

  • 1.1 Research Methodology
    • 1.1.1 Information procurement
  • 1.2 Information or Data Analysis
  • 1.3 Market Formulation & Validation
  • 1.4 Region Wise Market Calculation
    • 1.4.1 Region Wise Market: Base Estimates
    • 1.4.2 Global Market: CAGR Calculation
  • 1.5 Region Based Segment Share Calculation
  • 1.6 Model Details
    • 1.6.1 Commodity Flow Analysis (Model 1)
    • 1.6.2 Volume price analysis (Model 2)
  • 1.7 List of Secondary Sources

Chapter 2 Objectives

  • 2.1 Objective - 1:
  • 2.2 Objective - 2:
  • 2.3 Objective - 3:
  • 2.4 Objective - 4:

Chapter 3 Executive Summary

  • 3.1 Market Outlook
  • 3.2 Segment Outlook
  • 3.3 Competitive Insights
    • 3.3.1 Market Segmentation
  • 3.4 Market Snapshot

Chapter 4 High Level Disinfection Services Market Variables, Trends & Scope

  • 4.1 Market Lineage Outlook
    • 4.1.1 Parent market outlook
    • 4.1.2 Ancillary Market
  • 4.2 Penetration & Growth Prospect Mapping
  • 4.3 Regulatory Framework
  • 4.4 Market Dynamics
    • 4.4.1 Market driver analysis
      • 4.4.1.1 Global increase in prevalence of chronic diseases
      • 4.4.1.2 Rising number of surgical procedures
      • 4.4.1.3 Rising prevalence of hospital acquired infections
    • 4.4.2 Market restraint analysis
      • 4.4.2.1 Stringent manufacturing policies
      • 4.4.2.2 Safety associated with certain toxic and chemical based HLDs
  • 4.5 High Level Disinfection Services Market Analysis Tools
    • 4.5.1 SWOT Analysis, by PEST
    • 4.5.2 Porter's five forces analysis
  • 4.6 COVID-19 Market Impact
    • 4.6.1 Supply chain
    • 4.6.2 Changing market trends

Chapter 5 High Level Disinfection Services Market: Segment Analysis, By Services, 2016 - 2028 (USD Million)

  • 5.1 Definitions & Scope
  • 5.2 Services Market Share Analysis, 2020 & 2028
  • 5.3 High Level Disinfection Services Market, by Services, 2016 to 2028
  • 5.4 Market Size Forecasts and Trend Analysis
    • 5.4.1 In house
      • 5.4.1.1 In house market, 2016 - 2028 (USD Million)
    • 5.4.2 Outsource
      • 5.4.2.1 Outsource market, 2016 - 2028 (USD Million)

Chapter 6 High Level Disinfection Services Market: Segment Analysis, By Compound, 2016 - 2028 (USD Million)

  • 6.1 Definitions & Scope
  • 6.2 Compound Market Share Analysis, 2020 & 2028
  • 6.3 High Level Disinfection Services Market, by Compound, 2016 to 2028
  • 6.4 Market Size Forecasts and Trend Analysis
    • 6.4.1 Formaldehyde
      • 6.4.1.1 Formaldehyde market, 2016 - 2028 (USD Million)
    • 6.4.2 Glutaraldehyde
      • 6.4.2.1 Glutaraldehyde market, 2016 - 2028 (USD Million)
    • 6.4.3 Ortho-phthalaldehyde
      • 6.4.3.1 Ortho-phthalaldehyde market, 2016 - 2028 (USD Million)
    • 6.4.4 Hydrogen peroxide
      • 6.4.4.1 Hydrogen peroxide market, 2016 - 2028 (USD Million)
    • 6.4.5 Peracetic acid
      • 6.4.5.1 Peracetic acid market, 2016 - 2028 (USD Million)
    • 6.4.6 Others
      • 6.4.6.1 Others market, 2016 - 2028 (USD Million)

Chapter 7 High Level Disinfection Services Market: Segment Analysis, By End Use, 2016 - 2028 (USD Million)

  • 7.1 Definitions & Scope
  • 7.2 End Use Market Share Analysis, 2020 & 2028
  • 7.3 High Level Disinfection Services Market, by End Use, 2016 to 2028
  • 7.4 Market Size Forecasts and Trend Analysis
    • 7.4.1 Hospitals & clinics
      • 7.4.1.1 Hospitals & clinics market, 2016 - 2028 (USD Million)
    • 7.4.2 Diagnostic laboratories
      • 7.4.2.1 Diagnostic laboratories market, 2016 - 2028 (USD Million)
    • 7.4.3 Pharmaceutical & biotechnology companies
      • 7.4.3.1 Pharmaceutical & biotechnology companies market, 2016 - 2028 (USD Million)
    • 7.4.4 Academic and research institutes
      • 7.4.4.1 Academic and research institutes market, 2016 - 2028 (USD Million)
    • 7.4.5 Other end users
      • 7.4.5.1 Other end users market, 2016 - 2028 (USD Million)

Chapter 8 High Level Disinfection Services Market: Regional Market Analysis, By Services, Compound, and End Use, 2016 - 2028 (USD Million)

  • 8.1 Definitions & Scope
  • 8.2 Regional Market Share Analysis, 2020 & 2028
  • 8.3 Regional Market Snapshot
  • 8.4 Market Size Forecasts & Trend Analysis
    • 8.4.1 North America
      • 8.4.1.1 North America high level disinfection services market, 2016 - 2028 (USD Million)
      • 8.4.1.2 U.S.
      • 8.4.1.2.1 U.S. high level disinfection services market, 2016 - 2028 (USD Million)
      • 8.4.1.3 Canada
      • 8.4.1.3.1 Canada high level disinfection services market, 2016 - 2028 (USD Million)
    • 8.4.2 Europe
      • 8.4.2.1 Europe high level disinfection services market, 2016 - 2028 (USD Million)
      • 8.4.2.2 U.K.
      • 8.4.2.2.1 U.K. high level disinfection services market, 2016 - 2028 (USD Million)
      • 8.4.2.3 Germany
      • 8.4.2.3.1 Germany high level disinfection services market, 2016 - 2028 (USD Million)
    • 8.4.3 Asia Pacific
      • 8.4.3.1 Asia Pacific high level disinfection services market, 2016 - 2028 (USD Million)
      • 8.4.3.2 Japan
      • 8.4.3.2.1 Japan high level disinfection services market, 2016 - 2028 (USD Million)
      • 8.4.3.3 China
      • 8.4.3.3.1 China high level disinfection services market, 2016 - 2028 (USD Million)
    • 8.4.4 Latin America
      • 8.4.4.1 Latin America high level disinfection services market, 2016 - 2028 (USD Million)
      • 8.4.4.2 Brazil
      • 8.4.4.2.1 Brazil high level disinfection services market, 2016 - 2028 (USD Million)
      • 8.4.4.3 Mexico
      • 8.4.4.3.1 Mexico high level disinfection services market, 2016 - 2028 (USD Million)
    • 8.4.5 Middle East & Africa
      • 8.4.5.1 Middle East & Africa high level disinfection services market, 2016 - 2028 (USD Million)
      • 8.4.5.2 South Africa
      • 8.4.5.2.1 South Africa high level disinfection services market, 2016 - 2028 (USD Million)
      • 8.4.5.3 Saudi Arabia
      • 8.4.5.3.1 Saudi Arabia high level disinfection services market, 2016 - 2028 (USD Million)

Chapter 9 High Level Disinfection Services Market: Competitive Analysis

  • 9.1 Company Profiles
    • 9.1.1 Altapure
      • 9.1.1.1 Company overview
      • 9.1.1.2 Financial performance
      • 9.1.1.3 Services benchmarking
      • 9.1.1.4 Strategic initiatives
    • 9.1.2 STERIS
      • 9.1.2.1 Company overview
      • 9.1.2.2 Financial performance
      • 9.1.2.3 Services benchmarking
      • 9.1.2.4 Strategic initiatives
    • 9.1.3 Microchem Laboratory
      • 9.1.3.1 Company overview
      • 9.1.3.2 Financial performance
      • 9.1.3.3 Services benchmarking
      • 9.1.3.4 Strategic initiatives
    • 9.1.4 Metrex Research, LLC
      • 9.1.4.1 Company overview
      • 9.1.4.2 Financial performance
      • 9.1.4.3 Services benchmarking
      • 9.1.4.4 Strategic initiatives
    • 9.1.5 EcoFMR.Com
      • 9.1.5.1 Company overview
      • 9.1.5.2 Financial performance
      • 9.1.5.3 Services benchmarking
      • 9.1.5.4 Strategic initiatives
    • 9.1.6 Rentokil Initial plc.
      • 9.1.6.1 Company overview
      • 9.1.6.2 Financial performance
      • 9.1.6.3 Services benchmarking
      • 9.1.6.4 Strategic initiatives
    • 9.1.7 Advance Sterilization Products (ASP)
      • 9.1.7.1 Company overview
      • 9.1.7.2 Financial performance
      • 9.1.7.3 Services benchmarking
      • 9.1.7.4 Strategic initiatives