表紙：カスタマーエクスペリエンス管理の世界市場 - 市場シェア、規模、動向、産業分析：分析ツール別、タッチポイント別、展開別、最終用途別、地域別、セグメント予測（2023年～2032年）

市場調査レポート

商品コード

1238751

カスタマーエクスペリエンス管理の世界市場 - 市場シェア、規模、動向、産業分析：分析ツール別、タッチポイント別、展開別、最終用途別、地域別、セグメント予測（2023年～2032年）

Customer Experience Management Market Share, Size, Trends, Industry Analysis Report, By Analytical Tools ; By Touch Point; By Deployment; By End Use; By Region; Segment Forecast, 2023-2032

出版日: 2023年02月01日 | 発行: Polaris Market Research

| ページ情報: 英文 116 Pages | 納期: 即日から翌営業日

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全表示
概要
図表
目次

概要

サンプル依頼リストに入れる

世界のカスタマーエクスペリエンス管理の市場規模は、2032年までに485億6,000万米ドルに達すると予想されています。

当レポートでは、世界のカスタマーエクスペリエンス管理市場を調査しており、市場の概要、市場規模や予測、動向、促進要因・抑制要因、分析ツール別・タッチポイント別・展開別・最終用途別・地域別などの分析、さらに企業プロファイルなどを提供しています。

カスタマーエクスペリエンス管理 - 業界のスナップショット
カスタマーエクスペリエンス管理市場力学
- 促進要因と機会
- 抑制要因と課題
ポーターのファイブフォース分析
- 供給企業の交渉力
- 新規参入者の脅威
- 買い手の交渉力
- 代替品の脅威
- 既存企業間の競争力
PESTLE分析
カスタマーエクスペリエンス管理業界の動向
バリューチェーン分析
COVID-19影響分析

第5章世界のカスタマーエクスペリエンス管理市場：分析ツール別

主な調査結果
イントロダクション
- 世界のカスタマーエクスペリエンス管理市場、分析ツール別（2019年～2032年）
EFMソフトウェア
- 世界のカスタマーエクスペリエンス管理市場、EFMソフトウェア別、地域別（2019年～2032年）
音声分析
- 世界のカスタマーエクスペリエンス管理市場、音声分析別、地域別（2019年～2032年）
テキスト分析
- 世界のカスタマーエクスペリエンス管理市場、テキスト分析別、地域別（2019年～2032年）
Web解析・コンテンツ管理
- 世界のカスタマーエクスペリエンス管理市場、Web分析・コンテンツ管理別、地域別（2019年～2032年）
その他
- 世界のカスタマーエクスペリエンス管理市場、その他別、地域別（2019年～2032年）

第6章世界のカスタマーエクスペリエンス管理市場：展開別

主な調査結果
イントロダクション
- 世界のカスタマーエクスペリエンス管理市場、展開別（2019年～2032年）
クラウド
- 世界のカスタマーエクスペリエンス管理市場、クラウド別、地域別（2019年～2032年）
オンプレミス
- 世界のカスタマーエクスペリエンス管理市場、オンプレミス別、地域別（2019年～2032年）

第7章世界のカスタマーエクスペリエンス管理市場：最終用途別

主な調査結果
イントロダクション
- 世界のカスタマーエクスペリエンス管理市場、最終用途別（2019年～2032年）
BFSI
- 世界のカスタマーエクスペリエンス管理市場、BFSI別、地域別（2019年～2032年）
小売
- 世界のカスタマーエクスペリエンス管理市場、小売別、地域別（2019年～2032年）
ヘルスケア
- 世界のカスタマーエクスペリエンス管理市場、ヘルスケア別、地域別（2019年～2032年）
IT・テレコム
- 世界のカスタマーエクスペリエンス管理市場、IT・テレコム別、地域別（2019年～2032年）
製造
- 世界のカスタマーエクスペリエンス管理市場、製造別、地域別（2019年～2032年）
政府・エネルギー・公益事業
- 世界のカスタマーエクスペリエンス管理市場、政府・エネルギー・公益事業別、地域別（2019年～2032年）
建設・不動産・プロパティマネジメント
- 世界のカスタマーエクスペリエンス管理市場、建設・不動産・プロパティマネジメント別、地域別（2019年～2032年）
サービス事業
- 世界のカスタマーエクスペリエンス管理市場、サービス事業別、地域別（2019年～2032年）
その他
- 世界のカスタマーエクスペリエンス管理市場、その他別、地域別（2019年～2032年）

第8章世界のカスタマーエクスペリエンス管理市場：タッチポイントタイプ別

主な調査結果
イントロダクション
- 世界のカスタマーエクスペリエンス管理市場、タッチポイントタイプ別（2019年～2032年）
店舗・支店
- 世界のカスタマーエクスペリエンス管理市場、店舗・支店別、地域別（2019年～2032年）
コールセンター
- 世界のカスタマーエクスペリエンス管理市場、コールセンター別、地域別（2019年～2032年）
ソーシャルメディアプラットフォーム
- 世界のカスタマーエクスペリエンス管理市場、ソーシャルメディアプラットフォーム別、地域別（2019年～2032年）
Eメール
- 世界のカスタマーエクスペリエンス管理市場、Eメール別、地域別（2019年～2032年）
モバイル
- 世界のカスタマーエクスペリエンス管理市場、モバイル別、地域別（2019年～2032年）
Webサービス
- 世界のカスタマーエクスペリエンス管理市場、Webサービス別、地域別（2019年～2032年）
その他
- 世界のカスタマーエクスペリエンス管理市場、その他別、地域別（2019年～2032年）

第9章世界のカスタマーエクスペリエンス管理市場：地域別

主な調査結果
イントロダクション
- カスタマーエクスペリエンス管理市場の評価、地域別（2019年～2032年）
カスタマーエクスペリエンス管理市場 - 北米
- 北米：カスタマーエクスペリエンス管理市場、分析ツール別（2019年～2032年）
- 北米：カスタマーエクスペリエンス管理市場、タッチポイントタイプ別（2019年～2032年）
- 北米：カスタマーエクスペリエンス管理市場、展開別（2019年～2032年）
- 北米：カスタマーエクスペリエンス管理市場、最終用途別（2019年～2032年）
- カスタマーエクスペリエンス管理市場 - 米国
- カスタマーエクスペリエンス管理市場 - カナダ
カスタマーエクスペリエンス管理市場 - 欧州
- 欧州：カスタマーエクスペリエンス管理市場、分析ツール別（2019年～2032年）
- 欧州：カスタマーエクスペリエンス管理市場、タッチポイントタイプ別（2019年～2032年）
- 欧州：カスタマーエクスペリエンス管理市場、展開別（2019年～2032年）
- 欧州：カスタマーエクスペリエンス管理市場、最終用途別（2019年～2032年）
- カスタマーエクスペリエンス管理市場 - 英国
- カスタマーエクスペリエンス管理市場 - フランス
- カスタマーエクスペリエンス管理市場 - ドイツ
- カスタマーエクスペリエンス管理市場 - イタリア
- カスタマーエクスペリエンス管理市場 - スペイン
- カスタマーエクスペリエンス管理市場 - オランダ
- カスタマーエクスペリエンス管理市場 - ロシア
カスタマーエクスペリエンス管理市場 - アジア太平洋
- アジア太平洋：カスタマーエクスペリエンス管理市場、分析ツール別（2019年～2032年）
- アジア太平洋：カスタマーエクスペリエンス管理市場、タッチポイントタイプ別（2019年～2032年）
- アジア太平洋：カスタマーエクスペリエンス管理市場、展開別（2019年～2032年）
- アジア太平洋：カスタマーエクスペリエンス管理市場、最終用途別（2019年～2032年）
- カスタマーエクスペリエンス管理市場 - 中国
- カスタマーエクスペリエンス管理市場 - インド
- カスタマーエクスペリエンス管理市場 - 日本
- カスタマーエクスペリエンス管理市場 - マレーシア
- カスタマーエクスペリエンス管理市場 - インドネシア
- カスタマーエクスペリエンス管理市場 - 韓国
カスタマーエクスペリエンス管理市場 - 中東・アフリカ
- 中東・アフリカ：カスタマーエクスペリエンス管理市場、分析ツール別（2019年～2032年）
- 中東・アフリカ：カスタマーエクスペリエンス管理市場、タッチポイントタイプ別（2019年～2032年）
- 中東・アフリカ：カスタマーエクスペリエンス管理市場、展開別（2019年～2032年）
- 中東・アフリカ：カスタマーエクスペリエンス管理市場、最終用途別（2019年～2032年）
- カスタマーエクスペリエンス管理市場 - サウジアラビア
- カスタマーエクスペリエンス管理市場 - 南アフリカ
- カスタマーエクスペリエンス管理市場 - イスラエル
- カスタマーエクスペリエンス管理市場 - アラブ首長国連邦
カスタマーエクスペリエンス管理市場 - ラテンアメリカ
- ラテンアメリカ：カスタマーエクスペリエンス管理市場、分析ツール別（2019年～2032年）
- ラテンアメリカ：カスタマーエクスペリエンス管理市場、タッチポイントタイプ別（2019年～2032年）
- ラテンアメリカ：カスタマーエクスペリエンス管理市場、展開別（2019年～2032年）
- ラテンアメリカ：カスタマーエクスペリエンス管理市場、最終用途別（2019年～2032年）
- カスタマーエクスペリエンス管理市場 - メキシコ
- カスタマーエクスペリエンス管理市場 - ブラジル
- カスタマーエクスペリエンス管理市場 - アルゼンチン

第10章競合情勢

拡大と買収の分析
- 拡大
- 買収
パートナーシップ/コラボレーション/協定/公開

第11章企業プロファイル

Adobe
Avaya Inc
Genesys
International Business Machines Corporation
Nice
Verint Systems
Sprinklr
Medallia Inc
Open Text Corporation
Oracle
SAP SE
SAS Institute Inc
Nokia
IBM
Tech Mahindra Limited

図表

List of Tables

Table 1 Global Customer Experience Management Market, by Analytical Tools, by Region, 2019-2032 (USD Billion)
Table 2 Global Customer Experience Management Market, by Deployment, by Region, 2019-2032 (USD Billion)
Table 3 Global Customer Experience Management Market, by End-use, by Region, 2019-2032 (USD Billion)
Table 4 Global Customer Experience Management Market, by Touch Point Type, by Region, 2019-2032 (USD Billion)
Table 5 Customer Experience Management Market Assessment, By Geography, 2019-2032 (USD Billion)
Table 6 North America: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 7 North America: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 8 North America: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 9 North America: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 10 U.S.: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 11 U.S.: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 12 U.S.: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 13 U.S.: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 14 Canada: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 15 Canada: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 16 Canada: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 17 Canada: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 18 Europe: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 19 Europe: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 20 Europe: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 21 Europe: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 22 Germany: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 23 Germany: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 24 Germany: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 25 Germany: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 26 France: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 27 France: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 28 France: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 29 France: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 30 UK: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 31 UK: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 32 UK: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 33 UK: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 34 Italy: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 35 Italy: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 36 Italy: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 37 Italy: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 38 Netherlands: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 39 Netherlands: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 40 Netherlands: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 41 Netherlands: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 42 Spain: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 43 Spain: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 44 Spain: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 45 Spain: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 46 Russia: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 47 Russia: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 48 Russia: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 49 Russia: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 50 Asia Pacific: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 51 Asia Pacific: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 52 Asia Pacific: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 53 Asia Pacific: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 54 China: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 55 China: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 56 China: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 57 China: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 58 Japan: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 59 Japan: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 60 Japan: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 61 Japan: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 62 India: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 63 India: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 64 India: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 65 India: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 66 Indonesia: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 67 Indonesia: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 68 Indonesia: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 69 Indonesia: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 70 Malaysia: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 71 Malaysia: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 72 Malaysia: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 73 Malaysia: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 74 South Korea: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 75 South Korea: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 76 South Korea: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 77 South Korea: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 78 Latin America: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 79 Latin America: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 80 Latin America: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 81 Latin America: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 82 Brazil: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 83 Brazil: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 84 Brazil: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 85 Brazil: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 86 Mexico: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 87 Mexico: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 88 Mexico: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 89 Mexico: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 90 Argentina: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 91 Argentina: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 92 Argentina: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 93 Argentina: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 94 Middle East & Africa: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 95 Middle East & Africa: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 96 Middle East & Africa: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 97 Middle East & Africa: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 98 UAE: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 99 UAE: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 100 UAE: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 101 UAE: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 102 Saudi Arabia: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 103 Saudi Arabia: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 104 Saudi Arabia: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 105 Saudi Arabia: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 106 South Africa: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 107 South Africa: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 108 South Africa: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 109 South Africa: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
Table 110 Israel: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
Table 111 Israel: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
Table 112 Israel: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
Table 113 Israel: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)

List of Figures

Figure 1. Global Customer Experience Management Market, 2019-2032 (USD Billion)
Figure 2. Integrated Ecosystem
Figure 3. Research Methodology: Top-Down & Bottom-Up Touch Point Type
Figure 4. Market by Geography
Figure 5. Porter's Five Forces
Figure 6. Market by Analytical Tools
Figure 7. Global Customer Experience Management Market, by Analytical Tools, 2021 & 2030 (USD Billion)
Figure 8. Market by Touch Point Type
Figure 9. Global Customer Experience Management Market, by Touch Point Type, 2021 & 2030 (USD Billion)
Figure 10. Market by Deployment
Figure 11. Global Customer Experience Management Market, by Deployment, 2021 & 2030 (USD Billion)
Figure 12. Market by End-use
Figure 13. Global Customer Experience Management Market, by End-use, 2021 & 2030 (USD Billion)

Product Code: PM3014

The global customer experience management (CEM) market size is expected to reach USD 48.56 billion by 2032, according to a new study by Polaris Market Research. The report "Customer Experience Management Market Share, Size, Trends, Industry Analysis Report, By Analytical Tools (EFM Software, Speech Analytics, Text Analytics, Web Analytics & Content Management, Others); By Touchpoint type; By Deployment; By End-use; By Region; Segment Forecast, 2023-2032" gives a detailed insight into current market dynamics and provides analysis on future market growth.

Several factors are responsible for the market's growth, including the increasing importance of customer satisfaction, advancements in technology, Increasing use of social media, and the rising importance of customer data privacy. Companies increasingly realize the importance of customer satisfaction in driving business success. As a result, they are investing in customer experience management solutions to improve the customer experience and drive customer loyalty. The growth of digital technologies such as artificial intelligence (AI), big data, and the Internet of Things (IoT) has made it possible for companies to collect and analyze large amounts of customer data in real-time, allowing them to personalize the customer experience and improve customer satisfaction.

Social media platforms have become an important channel for customer communication and feedback. Companies are using customer experience management solutions to monitor and respond to customer feedback on social media and to improve the customer experience across all channels. With increasing concerns about data privacy, companies are investing in customer experience management solutions that prioritize protecting customer data and ensuring compliance with relevant regulations.

Globally, people's buying habits and preferences have undergone a fundamental transformation. Customers are moving away from traditional buying habits and toward digital media. The consumer's brand experience influences sales and customer perceptions. Customer experience management can be beneficial when done effectively, but when certain aspects are neglected, it can also be detrimental.

Customer experience management software has rapidly taken off in response to the growing need for online business channels. It is anticipated that businesses implementing virtual assistants or bots to meet shifting customer expectations will open up new markets for consumer experience solutions. The business-to-consumer industry is quickly developing as more individuals use the internet for online buying. Growth opportunities are probably present in the healthcare, IT, and telecom sectors.

The consumer experience is improved by the quick uptake of augmented reality (AR) and artificial intelligence (AI) across various industries, including retail, IT & telecom, and BFSI. AI and machine learning are integrated into consumer experience solutions to help predict future consumer behavior. Extracting valuable insights from customer data is made more accessible by predictive analytics and artificial intelligence technologies. To enhance the client experience, businesses use cutting-edge AI technologies like facial recognition, biometric identification, chatbots, and digital assistants. Companies concentrate on deploying innovative technology-enabled consumer experience services to offer specialized solutions and improve the customer experience.

Customer Experience Management Market Report Highlights

Web analytics & content management segment is anticipated to grow at a high CAGR over the study period owing to their advantages such as designing and organizing websites for efficient and effective access

Call centers segment accounted for the largest share of the global market because of their increasing popularity in aiding call resolution rate, consumer satisfaction rate, and performance in different channels.

Cloud segment is expected to exhibit substantial market growth of approximate CAGR over the forecast period. This can be attributed to the rising prevalence of cloud-based CRMs which has significantly reduced the expenses

Asia-Pacific region is estimated to grow at a fastest CAGR during the projected period on account of the quick uptake of customer experience management products and services by businesses

The global players include Adobe, Oracle, IBM, Avaya, TeraData, SAP SE, SAS Institute, Service Management Group, and Tech Mahindra Limited.

Polaris Market Research has segmented the customer experience management market report according to analytical tools, touch point type, deployment, end-use and region:

Customer Experience Management, Analytical Tools Outlook (Revenue - USD Billion, 2019 - 2032)

EFM Software

Speech Analytics

Text Analytics

Web Analytics & Content Management

Others

Customer Experience Management, Touch Point Type Outlook (Revenue - USD Billion, 2019 - 2032)

Stores/Branches

Call Centers

Social Media Platform

Mobile

Web Services

Others

Customer Experience Management, Deployment Outlook (Revenue - USD Billion, 2019 - 2032)

On-premise

Cloud

Customer Experience Management, End-use Outlook (Revenue - USD Billion, 2018 -2030)

BFSI

Retail

Healthcare

IT & Telecom

Manufacturing

Government, Energy & Utilities

Construction, Real Estate & Property Management

Service Business

Others

Customer Experience Management, Regional Outlook (Revenue - USD Billion, 2019 - 2032)

North America

U.S.

Canada

Europe

Germany

France

Italy

Spain

Russia

Netherlands

Asia Pacific

China

India

Japan

South Korea

Indonesia

Malaysia

Latin America

Argentina

Brazil

Mexico

Middle East & Africa

UAE

Saudi Arabia

Israel

South Africa

1. Introduction

1.1. Report Description
- 1.1.1. Objectives of the Study
- 1.1.2. Market Scope
- 1.1.3. Assumptions
1.2. Stakeholders

2. Executive Summary

2.1. Market Highlights

3. Research Methodology

3.1. Overview
- 3.1.1. Data Mining
3.2. Data Sources
- 3.2.1. Primary Sources
- 3.2.2. Secondary Sources

4. Global Customer Experience Management Market Insights

4.1. Customer Experience Management - Industry Snapshot
4.2. Customer Experience Management Market Dynamics
- 4.2.1. Drivers and Opportunities
  - 4.2.1.1. Customer lifetime value can be calculated
  - 4.2.1.2. CEM solution reduces customer churn rate
- 4.2.2. Restraints and Challenges
  - 4.2.2.1. Lack of innovation
4.3. Porter's Five Forces Analysis
- 4.3.1. Bargaining Power of Suppliers (Moderate)
- 4.3.2. Threats of New Entrants: (Low)
- 4.3.3. Bargaining Power of Buyers (Moderate)
- 4.3.4. Threat of Substitute (Moderate)
- 4.3.5. Rivalry among existing firms (High)
4.4. PESTLE Analysis
4.5. Customer Experience Management Industry Trends
4.6. Value Chain Analysis
4.7. COVID-19 Impact Analysis

5. Global Customer Experience Management Market, by Analytical Tools

5.1. Key Findings
5.2. Introduction
- 5.2.1. Global Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
5.3. EFM Software
- 5.3.1. Global Customer Experience Management Market, by EFM Software, by Region, 2019-2032 (USD Billion)
5.4. Speech Analytics
- 5.4.1. Global Customer Experience Management Market, by Speech Analytics, by Region, 2019-2032 (USD Billion)
5.5. Text Analytics
- 5.5.1. Global Customer Experience Management Market, by Text Analytics, by Region, 2019-2032 (USD Billion)
5.6. Web Analytics & Content Management
- 5.6.1. Global Customer Experience Management Market, by Web Analytics & Content Management, by Region, 2019-2032 (USD Billion)
5.7. Others
- 5.7.1. Global Customer Experience Management Market, by Others, by Region, 2019-2032 (USD Billion)

6. Global Customer Experience Management Market, by Deployment

6.1. Key Findings
6.2. Introduction
- 6.2.1. Global Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
6.3. Cloud
- 6.3.1. Global Customer Experience Management Market, by Cloud, by Region, 2019-2032 (USD Billion)
6.4. On-premise
- 6.4.1. Global Customer Experience Management Market, by On-premise, by Region, 2019-2032 (USD Billion)

7. Global Customer Experience Management Market, by End-use

7.1. Key Findings
7.2. Introduction
- 7.2.1. Global Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
7.3. BFSI
- 7.3.1. Global Customer Experience Management Market, by BFSI, by Region, 2019-2032 (USD Billion)
7.4. Retail
- 7.4.1. Global Customer Experience Management Market, by Retail, by Region, 2019-2032 (USD Billion)
7.5. Healthcare
- 7.5.1. Global Customer Experience Management Market, by Healthcare, by Region, 2019-2032 (USD Billion)
7.6. IT & Telecom
- 7.6.1. Global Customer Experience Management Market, by IT & Telecom, by Region, 2019-2032 (USD Billion)
7.7. Manufacturing
- 7.7.1. Global Customer Experience Management Market, by Manufacturing, by Region, 2019-2032 (USD Billion)
7.8. Government, Energy & Utilities
- 7.8.1. Global Customer Experience Management Market, by Government, Energy & Utilities, by Region, 2019-2032 (USD Billion)
7.9. Construction, Real Estate & Property Management
- 7.9.1. Global Customer Experience Management Market, by Construction, Real Estate & Property Management, by Region, 2019-2032 (USD Billion)
7.10. Service Business
- 7.10.1. Global Customer Experience Management Market, by Service Business, by Region, 2019-2032 (USD Billion)
7.11. Others
- 7.11.1. Global Customer Experience Management Market, by Others, by Region, 2019-2032 (USD Billion)

8. Global Customer Experience Management Market, by Touch Point Type

8.1. Key Findings
8.2. Introduction
- 8.2.1. Global Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
8.3. Stores/Branches
- 8.3.1. Global Customer Experience Management Market, by Stores/Branches, by Region, 2019-2032 (USD Billion)
8.4. Call Centers
- 8.4.1. Global Customer Experience Management Market, by Call Centers, by Region, 2019-2032 (USD Billion)
8.5. Social Media Platform
- 8.5.1. Global Customer Experience Management Market, by Social Media Platform, by Region, 2019-2032 (USD Billion)
8.6. Email
- 8.6.1. Global Customer Experience Management Market, by Email, by Region, 2019-2032 (USD Billion)
8.7. Mobile
- 8.7.1. Global Customer Experience Management Market, by Mobile, by Region, 2019-2032 (USD Billion)
8.8. Web Services
- 8.8.1. Global Customer Experience Management Market, by Web Services, by Region, 2019-2032 (USD Billion)
8.9. Others
- 8.9.1. Global Customer Experience Management Market, by Others, by Region, 2019-2032 (USD Billion)

9. Global Customer Experience Management Market, by Geography

9.1. Key findings
9.2. Introduction
- 9.2.1. Customer Experience Management Market Assessment, By Geography, 2019-2032 (USD Billion)
9.3. Customer Experience Management Market - North America
- 9.3.1. North America: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
- 9.3.2. North America: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
- 9.3.3. North America: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
- 9.3.4. North America: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
- 9.3.5. Customer Experience Management Market - U.S.
  - 9.3.5.1. U.S.: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  - 9.3.5.2. U.S.: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  - 9.3.5.3. U.S.: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  - 9.3.5.4. U.S.: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
- 9.3.6. Customer Experience Management Market - Canada
  - 9.3.6.1. Canada: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  - 9.3.6.2. Canada: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  - 9.3.6.3. Canada: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  - 9.3.6.4. Canada: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
9.4. Customer Experience Management Market - Europe
- 9.4.1. Europe: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
- 9.4.2. Europe: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
- 9.4.3. Europe: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
- 9.4.4. Europe: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
- 9.4.5. Customer Experience Management Market - UK
  - 9.4.5.1. UK: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  - 9.4.5.2. UK: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  - 9.4.5.3. UK: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  - 9.4.5.4. UK: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
- 9.4.6. Customer Experience Management Market - France
  - 9.4.6.1. France: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  - 9.4.6.2. France: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  - 9.4.6.3. France: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  - 9.4.6.4. France: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
- 9.4.7. Customer Experience Management Market - Germany
  - 9.4.7.1. Germany: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  - 9.4.7.2. Germany: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  - 9.4.7.3. Germany: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  - 9.4.7.4. Germany: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
- 9.4.8. Customer Experience Management Market - Italy
  - 9.4.8.1. Italy: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  - 9.4.8.2. Italy: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  - 9.4.8.3. Italy: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  - 9.4.8.4. Italy: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
- 9.4.9. Customer Experience Management Market - Spain
  - 9.4.9.1. Spain: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  - 9.4.9.2. Spain: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  - 9.4.9.3. Spain: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  - 9.4.9.4. Spain: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
- 9.4.10. Customer Experience Management Market - Netherlands
  - 9.4.10.1. Netherlands: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  - 9.4.10.2. Netherlands: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  - 9.4.10.3. Netherlands: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  - 9.4.10.4. Netherlands: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
- 9.4.11. Customer Experience Management Market - Russia
  - 9.4.11.1. Russia: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  - 9.4.11.2. Russia.: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  - 9.4.11.3. Russia: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  - 9.4.11.4. Russia: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
9.5. Customer Experience Management Market - Asia Pacific
- 9.5.1. Asia Pacific: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
- 9.5.2. Asia Pacific: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
- 9.5.3. Asia Pacific: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
- 9.5.4. Asia Pacific: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
- 9.5.5. Customer Experience Management Market - China
  - 9.5.5.1. China: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  - 9.5.5.2. China.: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  - 9.5.5.3. China: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  - 9.5.5.4. China: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
- 9.5.6. Customer Experience Management Market - India
  - 9.5.6.1. India: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  - 9.5.6.2. India.: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  - 9.5.6.3. India: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  - 9.5.6.4. India: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
- 9.5.7. Customer Experience Management Market - Japan
  - 9.5.7.1. Japan: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  - 9.5.7.2. Japan.: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  - 9.5.7.3. Japan: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  - 9.5.7.4. Japan: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
- 9.5.8. Customer Experience Management Market - Malaysia
  - 9.5.8.1. Malaysia: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  - 9.5.8.2. Malaysia.: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  - 9.5.8.3. Malaysia: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  - 9.5.8.4. Malaysia: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
- 9.5.9. Customer Experience Management Market - Indonesia
  - 9.5.9.1. Indonesia: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  - 9.5.9.2. Indonesia.: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  - 9.5.9.3. Indonesia: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  - 9.5.9.4. Indonesia: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
- 9.5.10. Customer Experience Management Market - South Korea
  - 9.5.10.1. South Korea: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  - 9.5.10.2. South Korea.: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  - 9.5.10.3. South Korea: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  - 9.5.10.4. South Korea: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
9.6. Customer Experience Management Market - Middle East & Africa
- 9.6.1. Middle East & Africa: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
- 9.6.2. Middle East & Africa: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
- 9.6.3. Middle East & Africa: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
- 9.6.4. Middle East & Africa: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
- 9.6.5. Customer Experience Management Market - Saudi Arabia
  - 9.6.5.1. Saudi Arabia: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  - 9.6.5.2. Saudi Arabia: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  - 9.6.5.3. Saudi Arabia: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  - 9.6.5.4. Saudi Arabia: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
- 9.6.6. Customer Experience Management Market - South Africa
  - 9.6.6.1. South Africa: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  - 9.6.6.2. South Africa: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  - 9.6.6.3. South Africa: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  - 9.6.6.4. South Africa: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
- 9.6.7. Customer Experience Management Market - Israel
  - 9.6.7.1. Israel: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  - 9.6.7.2. Israel: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  - 9.6.7.3. Israel: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  - 9.6.7.4. Israel: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
- 9.6.8. Customer Experience Management Market - UAE
  - 9.6.8.1. UAE: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  - 9.6.8.2. UAE: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  - 9.6.8.3. UAE: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  - 9.6.8.4. UAE: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
9.7. Customer Experience Management Market - Latin America
- 9.7.1. Latin America: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
- 9.7.2. Latin America: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
- 9.7.3. Latin America: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
- 9.7.4. Latin America: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
- 9.7.5. Customer Experience Management Market - Mexico
  - 9.7.5.1. Mexico: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  - 9.7.5.2. Mexico: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  - 9.7.5.3. Mexico: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  - 9.7.5.4. Mexico: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
- 9.7.6. Customer Experience Management Market - Brazil
  - 9.7.6.1. Brazil: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  - 9.7.6.2. Brazil: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  - 9.7.6.3. Brazil: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  - 9.7.6.4. Brazil: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
- 9.7.7. Customer Experience Management Market - Argentina
  - 9.7.7.1. Argentina: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  - 9.7.7.2. Argentina: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  - 9.7.7.3. Argentina: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  - 9.7.7.4. Argentina: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)

10. Competitive Landscape

10.1. Expansion and Acquisition Analysis
- 10.1.1. Expansion
- 10.1.2. Acquisitions
10.2. Partnerships/Collaborations/Agreements/Exhibitions

11. Company Profiles

11.1. Adobe
- 11.1.1. Company Overview
- 11.1.2. Financial Performance
- 11.1.3. Touch Point Type Benchmarking
- 11.1.4. Recent Development
11.2. Avaya Inc
- 11.2.1. Company Overview
- 11.2.2. Financial Performance
- 11.2.3. Touch Point Type Benchmarking
- 11.2.4. Recent Development
11.3. Genesys
- 11.3.1. Company Overview
- 11.3.2. Financial Performance
- 11.3.3. Touch Point Type Benchmarking
- 11.3.4. Recent Development
11.4. International Business Machines Corporation
- 11.4.1. Company Overview
- 11.4.2. Financial Performance
- 11.4.3. Touch Point Type Benchmarking
- 11.4.4. Recent Development
11.5. Nice
- 11.5.1. Company Overview
- 11.5.2. Financial Performance
- 11.5.3. Touch Point Type Benchmarking
- 11.5.4. Recent Development
11.6. Verint Systems
- 11.6.1. Company Overview
- 11.6.2. Financial Performance
- 11.6.3. Touch Point Type Benchmarking
- 11.6.4. Recent Development
11.7. Sprinklr
- 11.7.1. Company Overview
- 11.7.2. Financial Performance
- 11.7.3. Touch Point Type Benchmarking
- 11.7.4. Recent Development
11.8. Medallia Inc
- 11.8.1. Company Overview
- 11.8.2. Financial Performance
- 11.8.3. Touch Point Type Benchmarking
- 11.8.4. Recent Development
11.9. Open Text Corporation
- 11.9.1. Company Overview
- 11.9.2. Financial Performance
- 11.9.3. Touch Point Type Benchmarking
- 11.9.4. Recent Development
11.10. Oracle
- 11.10.1. Company Overview
- 11.10.2. Financial Performance
- 11.10.3. Touch Point Type Benchmarking
- 11.10.4. Recent Development
11.11. SAP SE
- 11.11.1. Company Overview
- 11.11.2. Financial Performance
- 11.11.3. Touch Point Type Benchmarking
- 11.11.4. Recent Development
11.12. SAS Institute Inc
- 11.12.1. Company Overview
- 11.12.2. Financial Performance
- 11.12.3. Touch Point Type Benchmarking
- 11.12.4. Recent Development
11.13. Nokia
- 11.13.1. Company Overview
- 11.13.2. Financial Performance
- 11.13.3. Touch Point Type Benchmarking
- 11.13.4. Recent Development
11.14. IBM
- 11.14.1. Company Overview
- 11.14.2. Financial Performance
- 11.14.3. Touch Point Type Benchmarking
- 11.14.4. Recent Development
11.15. Tech Mahindra Limited
- 11.15.1. Company Overview
- 11.15.2. Financial Performance
- 11.15.3. Touch Point Type Benchmarking
- 11.15.4. Recent Development

カスタマーエクスペリエンス管理の世界市場 - 市場シェア、規模、動向、産業分析：分析ツール別、タッチポイント別、展開別、最終用途別、地域別、セグメント予測（2023年～2032年）

Customer Experience Management Market Share, Size, Trends, Industry Analysis Report, By Analytical Tools ; By Touch Point; By Deployment; By End Use; By Region; Segment Forecast, 2023-2032

目次

第1章イントロダクション

第2章エグゼクティブサマリー

第3章調査手法

第4章世界のカスタマーエクスペリエンス管理市場の洞察

第5章世界のカスタマーエクスペリエンス管理市場：分析ツール別

第6章世界のカスタマーエクスペリエンス管理市場：展開別

第7章世界のカスタマーエクスペリエンス管理市場：最終用途別

第8章世界のカスタマーエクスペリエンス管理市場：タッチポイントタイプ別

第9章世界のカスタマーエクスペリエンス管理市場：地域別

第10章競合情勢

第11章企業プロファイル

List of Tables

List of Figures

Table of Contents

1. Introduction

2. Executive Summary

3. Research Methodology

4. Global Customer Experience Management Market Insights

5. Global Customer Experience Management Market, by Analytical Tools

6. Global Customer Experience Management Market, by Deployment

7. Global Customer Experience Management Market, by End-use

8. Global Customer Experience Management Market, by Touch Point Type

9. Global Customer Experience Management Market, by Geography

10. Competitive Landscape

11. Company Profiles

カスタマーエクスペリエンス管理の世界市場 - 市場シェア、規模、動向、産業分析：分析ツール別、タッチポイント別、展開別、最終用途別、地域別、セグメント予測（2023年～2032年）

Customer Experience Management Market Share, Size, Trends, Industry Analysis Report, By Analytical Tools ; By Touch Point; By Deployment; By End Use; By Region; Segment Forecast, 2023-2032

目次

第1章 イントロダクション

第2章 エグゼクティブサマリー

第3章 調査手法

第4章 世界のカスタマーエクスペリエンス管理市場の洞察

第5章 世界のカスタマーエクスペリエンス管理市場：分析ツール別

第6章 世界のカスタマーエクスペリエンス管理市場：展開別

第7章 世界のカスタマーエクスペリエンス管理市場：最終用途別

第8章 世界のカスタマーエクスペリエンス管理市場：タッチポイントタイプ別

第9章 世界のカスタマーエクスペリエンス管理市場：地域別

第10章 競合情勢

第11章 企業プロファイル

List of Tables

List of Figures

Table of Contents

1. Introduction

2. Executive Summary

3. Research Methodology

4. Global Customer Experience Management Market Insights

5. Global Customer Experience Management Market, by Analytical Tools

6. Global Customer Experience Management Market, by Deployment

7. Global Customer Experience Management Market, by End-use

8. Global Customer Experience Management Market, by Touch Point Type

9. Global Customer Experience Management Market, by Geography

10. Competitive Landscape

11. Company Profiles

第1章イントロダクション

第2章エグゼクティブサマリー

第3章調査手法

第4章世界のカスタマーエクスペリエンス管理市場の洞察

第5章世界のカスタマーエクスペリエンス管理市場：分析ツール別

第6章世界のカスタマーエクスペリエンス管理市場：展開別

第7章世界のカスタマーエクスペリエンス管理市場：最終用途別

第8章世界のカスタマーエクスペリエンス管理市場：タッチポイントタイプ別

第9章世界のカスタマーエクスペリエンス管理市場：地域別

第10章競合情勢

第11章企業プロファイル