テクニカルサポート・アウトソーシングの世界市場 (2024～2028年)

テクニカルサポート・アウトソーシング市場は2023年から2028年に173億米ドル分拡大し、予測期間中に7.99%のCAGRで成長すると予測されます。

当レポートでは、テクニカルサポート・アウトソーシング市場の全体的な分析、市場規模・予測、動向、成長促進要因、課題、約25社のベンダーを網羅したベンダー分析などを掲載しています。

当レポートでは、現在の市場シナリオ、最新動向と促進要因、市場環境全体に関する最新分析を提供しています。この市場を牽引しているのは、効率向上のための費用対効果に優れたソリューションに対するニーズの高まり、企業がコアコンピタンスに集中する必要性、技術サポートを提供するベンダーの専門知識などです。

当レポートでは、今後数年間のテクニカルサポート・アウトソーシング市場の成長を促進する主な理由の1つとして、チャットボットの出現を挙げています。また、顧客体験を向上させるためのアナリティクスの使用やAIの組み込み強化が、市場の大きな需要につながります。

目次

第1章 エグゼクティブサマリー

• 市場概要

第2章 市場情勢

• 市場エコシステム
• 市場の特徴
• バリューチェーン分析

第3章 市場規模の評価

• 市場の定義
• 市場セグメント分析
• 市場規模 (2023年)
• 市場の見通し (2023～2028年)

第4章 市場規模実績

• テクニカルサポート・アウトソーシングの世界市場 (2018～2022年)
• 種類別分析 (2018～2022年)
• 企業区分別分析 (2018～2022年)
• 地域別分析 (2018～2022年)
• 国別分析 (2018～2022年)

第5章 ファイブフォース分析

• ファイブフォースの要約
• 買い手の交渉力
• 供給企業の交渉力
• 新規参入業者の脅威
• 代替品の脅威
• 競争の脅威
• 市況

第6章 種類別市場セグメンテーション

• 市場セグメンテーション
• 比較：種類別
• ヘルプデスク：市場規模と予測 (2023～2028年)
• コールセンター：市場規模と予測 (2023～2028年)
• 種類別の市場機会

第7章 企業区分別市場セグメンテーション

• 市場セグメンテーション
• 比較：企業区分別
• 大企業：市場規模と予測 (2023～2028年)
• 中小企業：市場規模と予測 (2023～2028年)
• 市場機会：企業区分別

第8章 顧客情勢

• 顧客情勢の概要

第9章 地域別情勢

• 地域別セグメンテーション
• 地域別比較
• アジア太平洋：市場規模と予測 (2023～2028年)
• 南米：市場規模と予測 (2023～2028年)
• 欧州：市場規模と予測 (2023～2028年)
• 北米：市場規模と予測 (2023～2028年)
• 中東・アフリカ：市場規模と予測 (2023～2028年)
• 中国：市場規模と予測 (2023～2028年)
• ブラジル：市場規模と予測 (2023～2028年)
• インド：市場規模と予測 (2023～2028年)
• ドイツ：市場規模と予測 (2023～2028年)
• アルゼンチン：市場規模と予測 (2023～2028年)
• 地域別の市場機会

第10章 促進要因・課題・機会・抑制要因

• 市場促進要因
• 市場の課題
• 促進要因と課題の影響
• 市場の機会・抑制要因

第11章 競合情勢

• 概要
• 競合情勢
• 混乱の状況
• 業界のリスク

第12章 競合分析

• 企業プロファイル
• 企業の市場ポジショニング
• Aress Software and Education Technologies P Ltd.
• Computer Generated Solutions Inc.
• CSS Corp.
• Essentiel Outsourcing S.L.
• Flatworld Solutions Pvt. Ltd.
• Genpact Ltd.
• Global response Corp.
• HCL Technologies Ltd.
• IBN Technologies Ltd.
• Infosys Ltd.
• International Business Machines Corp.
• Invensis Technologies Pvt. Ltd.
• ISPL Support Services
• Qcom Outsourcing Ltd.
• Suma Soft Pvt. Ltd.

第13章 付録

Exhibits:

• Exhibits1: Executive Summary - Chart on Market Overview
• Exhibits2: Executive Summary - Data Table on Market Overview
• Exhibits3: Executive Summary - Chart on Global Market Characteristics
• Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
• Exhibits5: Executive Summary - Chart on Market Segmentation by Type
• Exhibits6: Executive Summary - Chart on Market Segmentation by Business Segment
• Exhibits7: Executive Summary - Chart on Incremental Growth
• Exhibits8: Executive Summary - Data Table on Incremental Growth
• Exhibits9: Executive Summary - Chart on Company Market Positioning
• Exhibits10: Parent Market
• Exhibits11: Data Table on - Parent Market
• Exhibits12: Market characteristics analysis
• Exhibits13: Value Chain Analysis
• Exhibits14: Offerings of companies included in the market definition
• Exhibits15: Market segments
• Exhibits16: Chart on Global - Market size and forecast 2023-2028 ($ billion)
• Exhibits17: Data Table on Global - Market size and forecast 2023-2028 ($ billion)
• Exhibits18: Chart on Global Market: Year-over-year growth 2023-2028 (%)
• Exhibits19: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
• Exhibits20: Historic Market Size - Data Table on Global Technical Support Outsourcing Market 2018 - 2022 ($ billion)
• Exhibits21: Historic Market Size - Type Segment 2018 - 2022 ($ billion)
• Exhibits22: Historic Market Size - Business Segment 2018 - 2022 ($ billion)
• Exhibits23: Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
• Exhibits24: Historic Market Size - Country Segment 2018 - 2022 ($ billion)
• Exhibits25: Five forces analysis - Comparison between 2023 and 2028
• Exhibits26: Bargaining power of buyers - Impact of key factors 2023 and 2028
• Exhibits27: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
• Exhibits28: Threat of new entrants - Impact of key factors in 2023 and 2028
• Exhibits29: Threat of substitutes - Impact of key factors in 2023 and 2028
• Exhibits30: Threat of rivalry - Impact of key factors in 2023 and 2028
• Exhibits31: Chart on Market condition - Five forces 2023 and 2028
• Exhibits32: Chart on Type - Market share 2023-2028 (%)
• Exhibits33: Data Table on Type - Market share 2023-2028 (%)
• Exhibits34: Chart on Comparison by Type
• Exhibits35: Data Table on Comparison by Type
• Exhibits36: Chart on Help desk - Market size and forecast 2023-2028 ($ billion)
• Exhibits37: Data Table on Help desk - Market size and forecast 2023-2028 ($ billion)
• Exhibits38: Chart on Help desk - Year-over-year growth 2023-2028 (%)
• Exhibits39: Data Table on Help desk - Year-over-year growth 2023-2028 (%)
• Exhibits40: Chart on Call center - Market size and forecast 2023-2028 ($ billion)
• Exhibits41: Data Table on Call center - Market size and forecast 2023-2028 ($ billion)
• Exhibits42: Chart on Call center - Year-over-year growth 2023-2028 (%)
• Exhibits43: Data Table on Call center - Year-over-year growth 2023-2028 (%)
• Exhibits44: Market opportunity by Type ($ billion)
• Exhibits45: Data Table on Market opportunity by Type ($ billion)
• Exhibits46: Chart on Market Segmentation by Business Segment - Market share 2023-2028 (%)
• Exhibits47: Data Table on Market Segmentation by Business Segment - Market share 2023-2028 (%)
• Exhibits48: Chart on Comparison by Market Segmentation by Business Segment
• Exhibits49: Data Table on Comparison by Market Segmentation by Business Segment
• Exhibits50: Chart on Large enterprises - Market size and forecast 2023-2028 ($ billion)
• Exhibits51: Data Table on Large enterprises - Market size and forecast 2023-2028 ($ billion)
• Exhibits52: Chart on Large enterprises - Year-over-year growth 2023-2028 (%)
• Exhibits53: Data Table on Large enterprises - Year-over-year growth 2023-2028 (%)
• Exhibits54: Chart on SMEs - Market size and forecast 2023-2028 ($ billion)
• Exhibits55: Data Table on SMEs - Market size and forecast 2023-2028 ($ billion)
• Exhibits56: Chart on SMEs - Year-over-year growth 2023-2028 (%)
• Exhibits57: Data Table on SMEs - Year-over-year growth 2023-2028 (%)
• Exhibits58: Market opportunity by Market Segmentation by Business Segment ($ billion)
• Exhibits59: Data Table on Market opportunity by Market Segmentation by Business Segment ($ billion)
• Exhibits60: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• Exhibits61: Chart on Market share By Geographical Landscape 2023-2028 (%)
• Exhibits62: Data Table on Market share By Geographical Landscape 2023-2028 (%)
• Exhibits63: Chart on Geographic comparison
• Exhibits64: Data Table on Geographic comparison
• Exhibits65: Chart on APAC - Market size and forecast 2023-2028 ($ billion)
• Exhibits66: Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
• Exhibits67: Chart on APAC - Year-over-year growth 2023-2028 (%)
• Exhibits68: Data Table on APAC - Year-over-year growth 2023-2028 (%)
• Exhibits69: Chart on South America - Market size and forecast 2023-2028 ($ billion)
• Exhibits70: Data Table on South America - Market size and forecast 2023-2028 ($ billion)
• Exhibits71: Chart on South America - Year-over-year growth 2023-2028 (%)
• Exhibits72: Data Table on South America - Year-over-year growth 2023-2028 (%)
• Exhibits73: Chart on Europe - Market size and forecast 2023-2028 ($ billion)
• Exhibits74: Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
• Exhibits75: Chart on Europe - Year-over-year growth 2023-2028 (%)
• Exhibits76: Data Table on Europe - Year-over-year growth 2023-2028 (%)
• Exhibits77: Chart on North America - Market size and forecast 2023-2028 ($ billion)
• Exhibits78: Data Table on North America - Market size and forecast 2023-2028 ($ billion)
• Exhibits79: Chart on North America - Year-over-year growth 2023-2028 (%)
• Exhibits80: Data Table on North America - Year-over-year growth 2023-2028 (%)
• Exhibits81: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
• Exhibits82: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
• Exhibits83: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• Exhibits84: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• Exhibits85: Chart on China - Market size and forecast 2023-2028 ($ billion)
• Exhibits86: Data Table on China - Market size and forecast 2023-2028 ($ billion)
• Exhibits87: Chart on China - Year-over-year growth 2023-2028 (%)
• Exhibits88: Data Table on China - Year-over-year growth 2023-2028 (%)
• Exhibits89: Chart on Brazil - Market size and forecast 2023-2028 ($ billion)
• Exhibits90: Data Table on Brazil - Market size and forecast 2023-2028 ($ billion)
• Exhibits91: Chart on Brazil - Year-over-year growth 2023-2028 (%)
• Exhibits92: Data Table on Brazil - Year-over-year growth 2023-2028 (%)
• Exhibits93: Chart on India - Market size and forecast 2023-2028 ($ billion)
• Exhibits94: Data Table on India - Market size and forecast 2023-2028 ($ billion)
• Exhibits95: Chart on India - Year-over-year growth 2023-2028 (%)
• Exhibits96: Data Table on India - Year-over-year growth 2023-2028 (%)
• Exhibits97: Chart on Germany - Market size and forecast 2023-2028 ($ billion)
• Exhibits98: Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
• Exhibits99: Chart on Germany - Year-over-year growth 2023-2028 (%)
• Exhibits100: Data Table on Germany - Year-over-year growth 2023-2028 (%)
• Exhibits101: Chart on Argentina - Market size and forecast 2023-2028 ($ billion)
• Exhibits102: Data Table on Argentina - Market size and forecast 2023-2028 ($ billion)
• Exhibits103: Chart on Argentina - Year-over-year growth 2023-2028 (%)
• Exhibits104: Data Table on Argentina - Year-over-year growth 2023-2028 (%)
• Exhibits105: Market opportunity By Geographical Landscape ($ billion)
• Exhibits106: Data Tables on Market opportunity By Geographical Landscape ($ billion)
• Exhibits107: Impact of drivers and challenges in 2023 and 2028
• Exhibits108: Overview on criticality of inputs and factors of differentiation
• Exhibits109: Overview on factors of disruption
• Exhibits110: Impact of key risks on business
• Exhibits111: Companies covered
• Exhibits112: Matrix on companies position and classification
• Exhibits113: Aress Software and Education Technologies P Ltd. - Overview
• Exhibits114: Aress Software and Education Technologies P Ltd. - Product / Service
• Exhibits115: Aress Software and Education Technologies P Ltd. - Key offerings
• Exhibits116: Computer Generated Solutions Inc. - Overview
• Exhibits117: Computer Generated Solutions Inc. - Product / Service
• Exhibits118: Computer Generated Solutions Inc. - Key news
• Exhibits119: Computer Generated Solutions Inc. - Key offerings
• Exhibits120: CSS Corp. - Overview
• Exhibits121: CSS Corp. - Product / Service
• Exhibits122: CSS Corp. - Key offerings
• Exhibits123: Essentiel Outsourcing S.L. - Overview
• Exhibits124: Essentiel Outsourcing S.L. - Product / Service
• Exhibits125: Essentiel Outsourcing S.L. - Key offerings
• Exhibits126: Flatworld Solutions Pvt. Ltd. - Overview
• Exhibits127: Flatworld Solutions Pvt. Ltd. - Product / Service
• Exhibits128: Flatworld Solutions Pvt. Ltd. - Key offerings
• Exhibits129: Genpact Ltd. - Overview
• Exhibits130: Genpact Ltd. - Business segments
• Exhibits131: Genpact Ltd. - Key offerings
• Exhibits132: Genpact Ltd. - Segment focus
• Exhibits133: Global response Corp. - Overview
• Exhibits134: Global response Corp. - Product / Service
• Exhibits135: Global response Corp. - Key offerings
• Exhibits136: HCL Technologies Ltd. - Overview
• Exhibits137: HCL Technologies Ltd. - Business segments
• Exhibits138: HCL Technologies Ltd. - Key news
• Exhibits139: HCL Technologies Ltd. - Key offerings
• Exhibits140: HCL Technologies Ltd. - Segment focus
• Exhibits141: IBN Technologies Ltd. - Overview
• Exhibits142: IBN Technologies Ltd. - Product / Service
• Exhibits143: IBN Technologies Ltd. - Key offerings
• Exhibits144: Infosys Ltd. - Overview
• Exhibits145: Infosys Ltd. - Business segments
• Exhibits146: Infosys Ltd. - Key news
• Exhibits147: Infosys Ltd. - Key offerings
• Exhibits148: Infosys Ltd. - Segment focus
• Exhibits149: International Business Machines Corp. - Overview
• Exhibits150: International Business Machines Corp. - Business segments
• Exhibits151: International Business Machines Corp. - Key news
• Exhibits152: International Business Machines Corp. - Key offerings
• Exhibits153: International Business Machines Corp. - Segment focus
• Exhibits154: Invensis Technologies Pvt. Ltd. - Overview
• Exhibits155: Invensis Technologies Pvt. Ltd. - Product / Service
• Exhibits156: Invensis Technologies Pvt. Ltd. - Key offerings
• Exhibits157: ISPL Support Services - Overview
• Exhibits158: ISPL Support Services - Product / Service
• Exhibits159: ISPL Support Services - Key offerings
• Exhibits160: Qcom Outsourcing Ltd. - Overview
• Exhibits161: Qcom Outsourcing Ltd. - Product / Service
• Exhibits162: Qcom Outsourcing Ltd. - Key offerings
• Exhibits163: Suma Soft Pvt. Ltd. - Overview
• Exhibits164: Suma Soft Pvt. Ltd. - Product / Service
• Exhibits165: Suma Soft Pvt. Ltd. - Key offerings
• Exhibits166: Inclusions checklist
• Exhibits167: Exclusions checklist
• Exhibits168: Currency conversion rates for US$
• Exhibits169: Research methodology
• Exhibits170: Information sources
• Exhibits171: Data validation
• Exhibits172: Validation techniques employed for market sizing
• Exhibits173: Data synthesis
• Exhibits174: 360 degree market analysis
• Exhibits175: List of abbreviations

The technical support outsourcing market is forecasted to grow by USD 17.3 bn during 2023-2028, accelerating at a CAGR of 7.99% during the forecast period. The report on the technical support outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by increasing need for cost-effective solutions to improve efficiency, need for enterprises to focus on core competencies, and vendors expertise in providing technical support.

Technavio's technical support outsourcing market is segmented as below:

By Type

• Help desk
• Call center

By Business Segment

• Large enterprises
• SMEs

By Geographical Landscape

• APAC
• South America
• Europe
• North America
• Middle East and Africa

This study identifies the emergence of chatbots as one of the prime reasons driving the technical support outsourcing market growth during the next few years. Also, increase in use of analytics and incorporation of ai to improve customer experience will lead to sizable demand in the market.

The report on the technical support outsourcing market covers the following areas:

• Technical support outsourcing market sizing
• Technical support outsourcing market forecast
• Technical support outsourcing market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading technical support outsourcing market vendors that include Aress Software and Education Technologies P Ltd., Computer Generated Solutions Inc., CSS Corp., Essentiel Outsourcing S.L., Flatworld Solutions Pvt. Ltd., Genpact Ltd., Global response Corp., HCL Technologies Ltd., IBN Technologies Ltd., Infosys Ltd., International Business Machines Corp., Invensis Technologies Pvt. Ltd., ISPL Support Services, Qcom Outsourcing Ltd., StarTek Inc., Suma Soft Pvt. Ltd., Tata Consultancy Services Ltd., Telegenisys Inc., Wipro Ltd., and Worldwide Call Centers Inc.. Also, the technical support outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview
  • Executive Summary - Chart on Market Overview
  • Executive Summary - Data Table on Market Overview
  • Executive Summary - Chart on Global Market Characteristics
  • Executive Summary - Chart on Market By Geographical Landscape
  • Executive Summary - Chart on Market Segmentation by Type
  • Executive Summary - Chart on Market Segmentation by Business Segment
  • Executive Summary - Chart on Incremental Growth
  • Executive Summary - Data Table on Incremental Growth
  • Executive Summary - Chart on Company Market Positioning

2 Market Landscape

• 2.1 Market ecosystem
  • Parent Market
  • Data Table on - Parent Market
• 2.2 Market characteristics
  • Market characteristics analysis
• 2.3 Value chain analysis
  • Value Chain Analysis

3 Market Sizing

• 3.1 Market definition
  • Offerings of companies included in the market definition
• 3.2 Market segment analysis
  • Market segments
• 3.3 Market size 2023
• 3.4 Market outlook: Forecast for 2023-2028
  • Chart on Global - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Global - Market size and forecast 2023-2028 ($ billion)
  • Chart on Global Market: Year-over-year growth 2023-2028 (%)
  • Data Table on Global Market: Year-over-year growth 2023-2028 (%)

4 Historic Market Size

• 4.1 Global Technical Support Outsourcing Market 2018 - 2022
  • Historic Market Size - Data Table on Global Technical Support Outsourcing Market 2018 - 2022 ($ billion)
• 4.2 Type segment analysis 2018 - 2022
  • Historic Market Size - Type Segment 2018 - 2022 ($ billion)
• 4.3 Business segment analysis 2018 - 2022
  • Historic Market Size - Business Segment 2018 - 2022 ($ billion)
• 4.4 Geography segment analysis 2018 - 2022
  • Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
• 4.5 Country segment analysis 2018 - 2022
  • Historic Market Size - Country Segment 2018 - 2022 ($ billion)

5 Five Forces Analysis

• 5.1 Five forces summary
  • Five forces analysis - Comparison between 2023 and 2028
• 5.2 Bargaining power of buyers
  • Bargaining power of buyers - Impact of key factors 2023 and 2028
• 5.3 Bargaining power of suppliers
  • Bargaining power of suppliers - Impact of key factors in 2023 and 2028
• 5.4 Threat of new entrants
  • Threat of new entrants - Impact of key factors in 2023 and 2028
• 5.5 Threat of substitutes
  • Threat of substitutes - Impact of key factors in 2023 and 2028
• 5.6 Threat of rivalry
  • Threat of rivalry - Impact of key factors in 2023 and 2028
• 5.7 Market condition
  • Chart on Market condition - Five forces 2023 and 2028

6 Market Segmentation by Type

• 6.1 Market segments
  • Chart on Type - Market share 2023-2028 (%)
  • Data Table on Type - Market share 2023-2028 (%)
• 6.2 Comparison by Type
  • Chart on Comparison by Type
  • Data Table on Comparison by Type
• 6.3 Help desk - Market size and forecast 2023-2028
  • Chart on Help desk - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Help desk - Market size and forecast 2023-2028 ($ billion)
  • Chart on Help desk - Year-over-year growth 2023-2028 (%)
  • Data Table on Help desk - Year-over-year growth 2023-2028 (%)
• 6.4 Call center - Market size and forecast 2023-2028
  • Chart on Call center - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Call center - Market size and forecast 2023-2028 ($ billion)
  • Chart on Call center - Year-over-year growth 2023-2028 (%)
  • Data Table on Call center - Year-over-year growth 2023-2028 (%)
• 6.5 Market opportunity by Type
  • Market opportunity by Type ($ billion)
  • Data Table on Market opportunity by Type ($ billion)

7 Market Segmentation by Business Segment

• 7.1 Market segments
  • Chart on Market Segmentation by Business Segment - Market share 2023-2028 (%)
  • Data Table on Market Segmentation by Business Segment - Market share 2023-2028 (%)
• 7.2 Comparison by Market Segmentation by Business Segment
  • Chart on Comparison by Market Segmentation by Business Segment
  • Data Table on Comparison by Market Segmentation by Business Segment
• 7.3 Large enterprises - Market size and forecast 2023-2028
  • Chart on Large enterprises - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Large enterprises - Market size and forecast 2023-2028 ($ billion)
  • Chart on Large enterprises - Year-over-year growth 2023-2028 (%)
  • Data Table on Large enterprises - Year-over-year growth 2023-2028 (%)
• 7.4 SMEs - Market size and forecast 2023-2028
  • Chart on SMEs - Market size and forecast 2023-2028 ($ billion)
  • Data Table on SMEs - Market size and forecast 2023-2028 ($ billion)
  • Chart on SMEs - Year-over-year growth 2023-2028 (%)
  • Data Table on SMEs - Year-over-year growth 2023-2028 (%)
• 7.5 Market opportunity by Market Segmentation by Business Segment
  • Market opportunity by Market Segmentation by Business Segment ($ billion)
  • Data Table on Market opportunity by Market Segmentation by Business Segment ($ billion)

8 Customer Landscape

• 8.1 Customer landscape overview
  • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

• 9.1 Geographic segmentation
  • Chart on Market share By Geographical Landscape 2023-2028 (%)
  • Data Table on Market share By Geographical Landscape 2023-2028 (%)
• 9.2 Geographic comparison
  • Chart on Geographic comparison
  • Data Table on Geographic comparison
• 9.3 APAC - Market size and forecast 2023-2028
  • Chart on APAC - Market size and forecast 2023-2028 ($ billion)
  • Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
  • Chart on APAC - Year-over-year growth 2023-2028 (%)
  • Data Table on APAC - Year-over-year growth 2023-2028 (%)
• 9.4 South America - Market size and forecast 2023-2028
  • Chart on South America - Market size and forecast 2023-2028 ($ billion)
  • Data Table on South America - Market size and forecast 2023-2028 ($ billion)
  • Chart on South America - Year-over-year growth 2023-2028 (%)
  • Data Table on South America - Year-over-year growth 2023-2028 (%)
• 9.5 Europe - Market size and forecast 2023-2028
  • Chart on Europe - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
  • Chart on Europe - Year-over-year growth 2023-2028 (%)
  • Data Table on Europe - Year-over-year growth 2023-2028 (%)
• 9.6 North America - Market size and forecast 2023-2028
  • Chart on North America - Market size and forecast 2023-2028 ($ billion)
  • Data Table on North America - Market size and forecast 2023-2028 ($ billion)
  • Chart on North America - Year-over-year growth 2023-2028 (%)
  • Data Table on North America - Year-over-year growth 2023-2028 (%)
• 9.7 Middle East and Africa - Market size and forecast 2023-2028
  • Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
  • Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
  • Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• 9.8 China - Market size and forecast 2023-2028
  • Chart on China - Market size and forecast 2023-2028 ($ billion)
  • Data Table on China - Market size and forecast 2023-2028 ($ billion)
  • Chart on China - Year-over-year growth 2023-2028 (%)
  • Data Table on China - Year-over-year growth 2023-2028 (%)
• 9.9 Brazil - Market size and forecast 2023-2028
  • Chart on Brazil - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Brazil - Market size and forecast 2023-2028 ($ billion)
  • Chart on Brazil - Year-over-year growth 2023-2028 (%)
  • Data Table on Brazil - Year-over-year growth 2023-2028 (%)
• 9.10 India - Market size and forecast 2023-2028
  • Chart on India - Market size and forecast 2023-2028 ($ billion)
  • Data Table on India - Market size and forecast 2023-2028 ($ billion)
  • Chart on India - Year-over-year growth 2023-2028 (%)
  • Data Table on India - Year-over-year growth 2023-2028 (%)
• 9.11 Germany - Market size and forecast 2023-2028
  • Chart on Germany - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
  • Chart on Germany - Year-over-year growth 2023-2028 (%)
  • Data Table on Germany - Year-over-year growth 2023-2028 (%)
• 9.12 Argentina - Market size and forecast 2023-2028
  • Chart on Argentina - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Argentina - Market size and forecast 2023-2028 ($ billion)
  • Chart on Argentina - Year-over-year growth 2023-2028 (%)
  • Data Table on Argentina - Year-over-year growth 2023-2028 (%)
• 9.13 Market opportunity By Geographical Landscape
  • Market opportunity By Geographical Landscape ($ billion)
  • Data Tables on Market opportunity By Geographical Landscape ($ billion)

10 Drivers, Challenges, and Opportunity/Restraints

• 10.1 Market drivers
• 10.2 Market challenges
• 10.3 Impact of drivers and challenges
  • Impact of drivers and challenges in 2023 and 2028
• 10.4 Market opportunities/restraints

11 Competitive Landscape

• 11.1 Overview
• 11.2 Competitive Landscape
  • Overview on criticality of inputs and factors of differentiation
• 11.3 Landscape disruption
  • Overview on factors of disruption
• 11.4 Industry risks
  • Impact of key risks on business

12 Competitive Analysis

• 12.1 Companies profiled
  • Companies covered
• 12.2 Market positioning of companies
  • Matrix on companies position and classification
• 12.3 Aress Software and Education Technologies P Ltd.
  • Aress Software and Education Technologies P Ltd. - Overview
  • Aress Software and Education Technologies P Ltd. - Product / Service
  • Aress Software and Education Technologies P Ltd. - Key offerings
• 12.4 Computer Generated Solutions Inc.
  • Computer Generated Solutions Inc. - Overview
  • Computer Generated Solutions Inc. - Product / Service
  • Computer Generated Solutions Inc. - Key news
  • Computer Generated Solutions Inc. - Key offerings
• 12.5 CSS Corp.
  • CSS Corp. - Overview
  • CSS Corp. - Product / Service
  • CSS Corp. - Key offerings
• 12.6 Essentiel Outsourcing S.L.
  • Essentiel Outsourcing S.L. - Overview
  • Essentiel Outsourcing S.L. - Product / Service
  • Essentiel Outsourcing S.L. - Key offerings
• 12.7 Flatworld Solutions Pvt. Ltd.
  • Flatworld Solutions Pvt. Ltd. - Overview
  • Flatworld Solutions Pvt. Ltd. - Product / Service
  • Flatworld Solutions Pvt. Ltd. - Key offerings
• 12.8 Genpact Ltd.
  • Genpact Ltd. - Overview
  • Genpact Ltd. - Business segments
  • Genpact Ltd. - Key offerings
  • Genpact Ltd. - Segment focus
• 12.9 Global response Corp.
  • Global response Corp. - Overview
  • Global response Corp. - Product / Service
  • Global response Corp. - Key offerings
• 12.10 HCL Technologies Ltd.
  • HCL Technologies Ltd. - Overview
  • HCL Technologies Ltd. - Business segments
  • HCL Technologies Ltd. - Key news
  • HCL Technologies Ltd. - Key offerings
  • HCL Technologies Ltd. - Segment focus
• 12.11 IBN Technologies Ltd.
  • IBN Technologies Ltd. - Overview
  • IBN Technologies Ltd. - Product / Service
  • IBN Technologies Ltd. - Key offerings
• 12.12 Infosys Ltd.
  • Infosys Ltd. - Overview
  • Infosys Ltd. - Business segments
  • Infosys Ltd. - Key news
  • Infosys Ltd. - Key offerings
  • Infosys Ltd. - Segment focus
• 12.13 International Business Machines Corp.
  • International Business Machines Corp. - Overview
  • International Business Machines Corp. - Business segments
  • International Business Machines Corp. - Key news
  • International Business Machines Corp. - Key offerings
  • International Business Machines Corp. - Segment focus
• 12.14 Invensis Technologies Pvt. Ltd.
  • Invensis Technologies Pvt. Ltd. - Overview
  • Invensis Technologies Pvt. Ltd. - Product / Service
  • Invensis Technologies Pvt. Ltd. - Key offerings
• 12.15 ISPL Support Services
  • ISPL Support Services - Overview
  • ISPL Support Services - Product / Service
  • ISPL Support Services - Key offerings
• 12.16 Qcom Outsourcing Ltd.
  • Qcom Outsourcing Ltd. - Overview
  • Qcom Outsourcing Ltd. - Product / Service
  • Qcom Outsourcing Ltd. - Key offerings
• 12.17 Suma Soft Pvt. Ltd.
  • Suma Soft Pvt. Ltd. - Overview
  • Suma Soft Pvt. Ltd. - Product / Service
  • Suma Soft Pvt. Ltd. - Key offerings

13 Appendix

• 13.1 Scope of the report
• 13.2 Inclusions and exclusions checklist
  • Inclusions checklist
  • Exclusions checklist
• 13.3 Currency conversion rates for US$
  • Currency conversion rates for US$
• 13.4 Research methodology
  • Research methodology
• 13.5 Data procurement
  • Information sources
• 13.6 Data validation
  • Data validation
• 13.7 Validation techniques employed for market sizing
  • Validation techniques employed for market sizing
• 13.8 Data synthesis
  • Data synthesis
• 13.9 360 degree market analysis
  • 360 degree market analysis
• 13.10 List of abbreviations
  • List of abbreviations