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市場調査レポート

世界のB2C Eコマース&オンラインペイメント市場における不正行為

Fraud in Global B2C E-Commerce & Online Payment 2014

発行 yStats.com GmbH & Co. KG 商品コード 317556
出版日 ページ情報 英文 77 Pages/Charts
納期: 即日から翌営業日
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世界のB2C Eコマース&オンラインペイメント市場における不正行為 Fraud in Global B2C E-Commerce & Online Payment 2014
出版日: 2014年10月30日 ページ情報: 英文 77 Pages/Charts
概要

B2C Eコマースの成長は、不正行為に影響を受けています。調査によると、世界においてオンラインショッピング経験のない消費者の3分の1以上が、パーソナルデータブリーチの恐れ、またはオンラインペイメントの信頼不足を理由に挙げています。

当レポートでは、世界のB2C Eコマースおよびオンラインペイメント市場における主な不正行為と課題、オンライン小売り、Mコマースおよび越境Eコマースの発展に不正行為の恐れが及ぼす影響、オンライン・モバイルコマース・ペイメントにおける不正行為防止のため採用されている主なツール、世界的なEコマース不正行為管理ソリューションのプロバイダーなどに関する調査をまとめ、お届けいたします。

第1章 マネジメントサマリー

第2章 世界

  • B2C Eコマースの不正行為&セキュリティ動向
  • オンライン購買客の主な懸念事項:オンライン購買客比
  • オンラインショッピングをしない理由:オンラインショッピングをしない消費者の割合
  • 個人データセキュリティの懸念によりオンラインショッピングをしない消費者のシェア:主要国別
  • オンラインペイメント手段の信頼不足によりオンラインショッピングをしない消費者のシェア:主要国別
  • オンラインを含め、最も安全だと認識されるペイメント手段:消費者比、年齢層別
  • 消費者がEコマースマーチャントで用いる認証手段
  • Mコマース不正行為&セキュリティ動向
  • モバイルショッピングをしない理由:モバイルショッピングをしない消費者の割合
  • モバイル不正行為のリスク認識の内訳:Eコマース不正行為との比較、マーチャント比
  • Mコマース向けの特定の不正行為防止ツールの必要性の認識:マーチャント比
  • マーチャントが認識しているモバイル不正行為を防ぐ主なツール:ランク別
  • 越境B2C Eコマース不正行為&セキュリティ動向
  • 不正なEコマース取引数が最も多い・少ないと見られる上位5ヶ国
  • 不正なEコマース取引数が最も多い・少ないと見られる手段
  • 主なEコマース不正取引検知企業の概要

第3章 北米

  • 北米(地域)
  • 米国
  • カナダ

第4章 アジア太平洋

  • アジア太平洋(地域)
  • 中国
  • 日本
  • オーストラリア
  • タイ

第5章 欧州

  • 欧州(地域)
  • 英国
  • ドイツ
  • フランス
  • ロシア

第6章 ラテンアメリカ

  • ラテンアメリカ(地域)
  • ブラジル

第7章 中東

  • 中東(地域)
  • UAE

第8章 アフリカ

  • アフリカ(地域)
  • 南アフリカ
  • モロッコ
目次
Product Code: 1116

Fraud Fears Hamper Growth of Online Retail

The growth of B2C E-Commerce is affected by fraud, as surveys show that more than a third of consumers worldwide who do not yet shop online state that their fear for personal data breach or lack of trust to online payments is the reason. Distrust is especially high in European countries, while consumers in the USA and China have more confidence in the online purchase process. Generally, consumers trust offline payments more than online, and online payments more than mobile. E-Money payments are highlighted as the most trusted online payment method among consumer groups of all ages, while young adults under 35 have the highest trust rates toward the safety of online and mobile payments.

Another major trend is that fraud follows the consumer movement from shopping on computers to the use of mobile devices. The security concerns of merchants and consumers present a challenge to faster adoption and growth of M-Commerce and mobile payments. Over a third of consumers worldwide do not shop or pay with mobile devices because of security concerns, while over half of merchants consider mobile commerce to be riskier than general E-Commerce. It is widely acknowledged that M-Commerce requires tailored fraud prevention tools, such as ID authentication, secure mobile payment methods and device ID.

Cross-border B2C E-Commerce remains the most frequent focus for E-Commerce fraud. Knowledge of fraud profiles of different countries is an important part of the cross-border marketing strategy, as some nations have a much higher likelihood of fraud than the worldwide average.

Fraud in E-Commerce has spawned the growth of the prevention and detection industry. Fraud solution providers with worldwide reach include companies based primarily in the USA and Europe, including subsidiaries of card companies such as Acertify of American Express, CyberSource of Visa and DataCash of MasterCard. A wave of acquisitions ran through the online fraud prevention industry this year, as large payments and online security providers aimed at expanding their E-Commerce fraud prevention portfolios. Payment service and fraud management provider Ogone was acquired by payments company Ingenico Group, while fraud prevention and risk management company Retail Decisions was acquired by banking and payments solution provider ACI Worldwide. Meanwhile, security and fraud solution companies such as TeleSign and TreatMetrix raised multi-million dollar investments in 2014.

Questions Answered in This Report

  • What are the major fraud and security issues in global B2C E-Commerce and online payment
  • How does fear of fraud affect development of online retail, M-Commerce and cross-border E-Commerce
  • What major tools are employed to prevent fraud in online and mobile commerce and payments
  • Who are the providers of E-Commerce fraud management solutions on the worldwide scale

SAMPLES

Covered Countries/Regions: Global, North America, Asia-Pacific, Europe, Latin America, Middle East, Africa, USA, Canada, China, Japan, Australia, Thailand, Malaysia, UK, France, Russia, Germany, Brazil, UAE, South Africa, Morocco.

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  • 3. A “Global Site License” means that up to ten (10) worldwide users of an organization shall be entitled to access the report

In all cases, the term “organization” refers to the purchaser's specific company only and excludes any third parties, including affiliates. All purchases are bound by yStats.com GmbH & Co. KG official terms & Conditions.

Table of Contents

1. Management Summary

2. Global

  • B2C E-Commerce Fraud & Security Trends, 2014
  • Major Concerns about Online Shopping, in % of Online Shoppers, May 2014
  • Reasons for Not Shopping Online, in % of Consumers who Do Not Shop Online, 2012 & 2013
  • Share of Consumers who Do Not Shop Online Because of Personal Data Security Concerns, by Selected Countries, in %, 2013
  • Share of Consumers who Do Not Shop Online Because of Lack of Trust to Online Payment Methods, by Selected Countries, in %, 2013
  • Payment Methods Perceived to be Safest, incl. Online, in % of Consumers, by Age Group, June 2014
  • Share of E-Commerce Merchants Using Consumer Authentication, in %, 2014
  • Consumer Authentication Methods Used by E-Commerce Merchants, in %, 2014
  • M-Commerce Fraud & Security Trends, 2014
  • Reasons for Not Shopping on Mobile, in % of Consumers who Do Not Shop on Mobile, 2013
  • Breakdown of Perception of Risk of Mobile Fraud, Compared to E-Commerce Fraud, in % of Merchants, 2013
  • Perception of Need of Specific Fraud Prevention Tools for M-Commerce, in % of Merchants, 2012 & 2013
  • Major Tools to Prevent Mobile Fraud as Perceived by Merchants, by Rank, 2012 & 2013
  • Cross-Border B2C E-Commerce Fraud & Security Trends, 2014
  • Top Five Countries Most and Least Likely to Have a Fraudulent E-Commerce Transaction, Q1 2014
  • Top Methods Most and Least Likely to Have a Fraudulent E-Commerce Transaction, Q1 2014
  • Overview of Selected E-Commerce Fraud Detection Companies, October 2014

3. North America

  • 3.1. North America (Regional)
    • Retailers' Revenue Loss to Online Fraud, in USD billion, and in % Average Share of Online Revenue, 2010 - 2012
    • Card Not Present Credit Card Fraud Losses, in USD billion, 2011 - 2013
  • 3.2. USA
    • Share of Fraud Losses on Total Revenue, in %, by Merchant Types, May 2013 & March 2014
    • Breakdown of E-Commerce Fraud, by Fraud Methods, in %, 12 Months to March 2014
    • Awareness of Established Fraud Solutions, in % of Large E-Commerce Merchants, March 2014
  • 3.3. Canada
    • Card Not Present Fraud Loss in Canada, in CAD million, 2012 & 2013

4. Asia-Pacific

  • 4.1. Asia-Pacific (Regional)
    • Top Factors in Online Shopping, incl. Security, in % of Online Shoppers, 2013
  • 4.2. China
    • Breakdown of Perception of Mobile Payment Security, in % of Mobile Internet Users, 2013
    • Recognition of Mobile Payment Risks, in % of Mobile Internet Users, 2013
  • 4.3. Japan
    • Number of Cases where Online Shoppers Required Consultation upon Encountering Fraud Issues with Prepayment in E-Commerce, in Units, 2011-2013
  • 4.4. Australia
    • Value of Card Not Present Fraud, in AUD million and in % of Total Card Fraud, 2008 - 2013
  • 4.5. Thailand
    • Reasons for Not Shopping Online, in % of Internet Users, 2013 4.6. Malaysia
    • Share of Internet Fraud on Total Value of Credit Card Fraud, in % and in MYR million, 2013

5. Europe

  • 5.1. Europe (Regional)
    • Payment-Related Reasons for Not Shopping Online More Often, Compared to Other Reasons, in % of Online Shoppers Who Buy Less than Once a Month, by Selected Countries, September 2013
    • Concerns about Use of Online Banking and Online Shopping in the EU, in % of Internet Users, March 2012 & June 2013
    • Share of Internet Users who are Concerned about Security of Online Payments in Online Banking and Online Shopping in the EU, by Country, June 2013 & March 2012
  • 5.2. UK
    • Fraud Losses in Online Card Spending, in GBP million, 2008 & 2012
    • Online Card Payment Fraud, in GBP million, by Fraud Against UK-Based Online Retailers and Overseas-Based Online Retailers, 2012 & 2013e
  • 5.3. Germany
    • Most Important Factors in M-Commerce, incl. Mobile Payment Security, in % of Online Shoppers, 2013
    • Value of Card Not Present Fraud, in EUR million and in % Year-on-Year Change, 2008 - 2013
  • 5.4. France
    • Value of Card Fraud in Domestic E-Commerce Transactions, in EUR million, and Fraud Rate, in % of Transactions, 2009 - 2013
    • Share of 3D Secure Transactions on Total Online Card Payments, in %, April 2011 - April 2014
    • Breakdown of Fraud in Domestic Card Not Present Transactions, by Sectors, in %, 2013
  • 5.5. Russia
    • Share of Attempted Fraud Transactions in E-Commerce, by Sector, 2013
    • The Share of Actual Fraudulent Transactions on E-Commerce Payments with Cards, 2013
    • Breakdown of Online Fraud Losses, by Fraud Type, in % and in USD million, 2011 & 2012
    • Value of Card Not Present Fraud, in RUB million and in % Year-on-Year Change, 2008 - 2013

6. Latin America

  • 6.1. Latin America (Regional)
    • Annual Value of E-Commerce Fraud and Banking Fraud, in USD million, 2013
  • 6.2. Brazil
    • Breakdown of Financial Transaction Fraud Losses, by Offline and Online, incl. E-Commerce, in % and in BRL million, 2013
    • Major Concerns about Online Shopping, incl. Online Fraud, in % of Consumers, 2014e

7. Middle East

  • 7.1. Middle East (Regional)
    • Reasons for Not Shopping Online, in % of Consumers who Do Not Shop Online, by Middle East and Worldwide, 2013
  • 7.2. UAE
    • Breakdown of Perception of the Most Important Factors in Online Shopping, in % of Online Shoppers, 2012
    • Breakdown of the Main Reasons to Not Shop Online, in % Consumers Who Do Not Shop Online, 2012

8. Africa

  • 8.1. Africa (Regional)
    • Share of Internet Users who Do Not Shop Online Because of Concerns about Safety of Online Payment Transactions, by Selected Countries, in %, January 2014
  • 8.2. South Africa
    • Breakdown of Concern Over Providing Credit Card or Banking Information When Shopping Online, in % of Internet Users, 2012
  • 8.3. Morocco
    • Reasons Not to Shop Online, in % of Consumers Who Do Not Shop Online, May 2013
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