表紙:B2C eコマースの世界市場と動向 (2021年):新型コロナウイルス感染症 (COVID-19) 以降
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B2C eコマースの世界市場と動向 (2021年):新型コロナウイルス感染症 (COVID-19) 以降

Global B2B E-Commerce Market and Trends 2021 Post COVID-19

出版日: | 発行: yStats.com GmbH & Co. KG | ページ情報: 英文 204 Pages | 納期: 即日から翌営業日

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価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=115.12円
B2C eコマースの世界市場と動向 (2021年):新型コロナウイルス感染症 (COVID-19) 以降
出版日: 2021年07月29日
発行: yStats.com GmbH & Co. KG
ページ情報: 英文 204 Pages
納期: 即日から翌営業日
  • 全表示
  • 概要
  • 目次
概要

COVID-19発生以降、B2B業界は外生的にデジタルチャネルの導入を促され、その結果、2020年のB2B eコマースの売上高は2019年と比較して増加しました。さらに、2021年には依然として移動制限や国境閉鎖が続いているにもかかわらず、B2Bクロスボーダー決済は前年比14%増となると予測されています。さらに、2023年には、B2B企業の大多数にとって、eコマースへの移行が最優先の投資対象となっているようです。とはいえ、デジタル販売への移行は、特にB2B業界にとっては長くて複雑なプロセスです。世界中のB2Bリーダーの10人に8人以上が、2023年までにオムニチャネルに反転することが重要な動きであると考えられています。

以上のような拡大傾向にもかかわらず、オンラインへの移行にはいくつかの課題があります。その中で、B2B企業にとっての最大の課題は「顧客体験のパーソナライズ」と答えています。それでも、10社中8社が2021年中の提供を計画しています。さらに、パンデミックの発生に伴い、B2B企業はセールスチェーン全体での人的交流を減らしましたが、顧客側では肯定的な反応を示しています。その他の市場の主な動向としては、B2B決済においてバーチャルカードや即時決済が増加していること、ニッチマーケットプレイスが人気を博し、Amazon BusinessやAlibabaなどの既存プレイヤーに挑戦していること、B2B市場のプレイヤーが市場規模を拡大するために、オンラインセルフサービスとともにバーチャルセールスインタラクションを検討していることなどが挙げられます。

当レポートでは、世界のB2B eコマース市場の最新動向と将来展望について分析し、様々な決済手段での決済件数・金額の動向や、販売チャネルごとの最新動向、主要企業の昨今の主な動き、新型コロナウイルス感染症 (COVID-19) による影響などを調査すると共に、各地域・主要国での詳細動向に関する情報を取りまとめてお届けいたします。

本文中で言及されている企業

Amazon、Alibaba、LinkedIn、Sary、Retailo、Fatura、Flipkart、eWorldTrade、ThomasNet、Funding Circle、ManoMano、Facebook、Xing、YouTube、Instagram、Twitter、Global Sources、DHGate、Chinabrands、Lightsinthebox、IndiaMART、MF KESSAI、HSBC、First Abu Dhabi Bank、Visa

目次

第1章 分析概要

第2章 世界市場の概要

  • B2C eコマース市場の概要 (2021年6月)
  • B2C eコマース市場:上位8社の動向 (2021年6月)
  • B2C eコマース企業のリスクと課題:概要 (2021年6月)
  • B2Bデジタル売上高 (単位:1兆米ドル、2019年/2020年)
  • B2C eコマース売上高 (単位:1兆米ドル、2018年~2020年)
  • eコマース売上高:B2B売上総額に対する比率 (2021年2月)
  • サプライヤー・バイヤー間のB2B相互販売におけるデジタルチャネルのシェア (2025年)
  • B2B企業の2023年までの投資優先順位:大手企業の割合 (2020年8月)
  • 収益の大半をeコマースから得ているB2B企業の比率:業界別 (2020年8月)
  • B2B eコマースへの投資を優先課題だと考えているB2B企業の比率:業界別 (2020年8月)
  • 顧客体験をブランドのオンライン可視性・導入の重要な要素だと考えているB2B企業の比率:業界別 (2020年8月)
  • 顧客に個別対応コンテンツを配信しようと考えているB2B企業の比率:業界別 (2020年8月)
  • B2C企業がオンライン販売に関して直面している主な課題 (2020年11月)
  • B2B eコマース企業が導入しようとしている、Webサイトの新たな機能 (2020年11月)
  • リモートヒューマンインタラクションやデジタルセルフサービスを好むB2Bバイヤーのシェア (2021年2月)
  • サプライヤーの営業担当者との対話方法:相互作用の段階別 (2020年8月/2021年2月)
  • B2B企業が使用する市場販売モデル (ビデオ会議、オンラインチャット、従来型/対面販売を含む)、COVID-19以前/以降 (2020年11月)
  • 経験/組織ベース販売からデータ駆動型販売に置こうするB2B企業のシェア (2025年)
  • 仮想販売インタラクションを好むB2Bバイヤーのシェア (2020年/2021年)
  • 仮想インタラクションを効果的な販売手段と見なすB2B販売企業のシェア (2020年/2021年)
  • 仮想販売の成功率の改善見通し (経営陣・営業担当の%) と、実際の改善率 (2021年)
  • 仮想販売の収益率の改善見通し (経営陣・営業担当の%) と、実際の改善率 (2021年)
  • 2023年までにオムニチャネル体験を最優先事項として提供することを検討しているB2Bリーダーの割合 (2020年11月)
  • B2B企業経営者の考え方:既存顧客への接触・サービス時の、オムニチャネル販売モデルの有効性 (2020年4月9日、4月28日、8月11日、2021年2月25日)
  • B2B企業経営者の考え方:新規顧客の獲得時の、オムニチャネル販売モデルの有効性 (2020年8月11日、2021年2月25日)
  • B2B企業経営者の考え方:既存顧客への接触・サービス時の、オムニチャネル販売モデルの有効性、国別 (2021年2月)
  • B2C eコマース・マーケットプレイスの動向 (2021年6月)
  • B2Bマーケットプレイスの売上高シェア (B2C eコマースの総売上高に占める割合) (2020年)
  • マーケットプレイスを介して行われたB2B購入の内訳:B2B購入者の割合 (2020年8月)
  • B2Bマーケットプレイスでの購入頻度の内訳 (B2Bバイヤー別):COVID-19以前との比較 (2020年7月)
  • B2Bマーケットプレイスでの支出額の変化 (B2B購入者の割合):COVID-19以前との比較 (2020年7月)
  • Amazon Businessで行われたB2B購入の内訳、B2B購入者の割合 (2020年8月)
  • 業種別B2BマーケットプレイスのGMV (流通総額) (2018年/2019年)、サードパーティB2BマーケットプレイスのGMV (単位:10億米ドル、2018年~2020年)
  • Amazon Business:B2C eコマースマーケットプレイスのプロファイル (2020年1月)
  • Alibaba:B2C eコマースマーケットプレイスのプロファイル (2020年1月)
  • 2021年のB2Bの決済動向 (2021年6月)
  • B2Bクロスボーダー決済の総額 (単位:1兆米ドル、2020年/2022年)
  • 即時決済の金額シェア:B2Bトランザクション全体に対する比率 (2020年)
  • 即時決済の金額・件数シェア:B2Bトランザクション全体に対する比率 (2022年)
  • 即時決済の金額シェア:B2B取引・個人送金・銀行振込の総額に対する比率 (2025年)
  • B2C eコマース企業が提供する主な決済手段:大手B2B企業の割合 (2020年11月)
  • 現在利用可能な主な決済手段、B2C/B2B (2020年)
  • B2B電子決済金額:決済総額に対する比率 (2019年/2020年)
  • 過去12ヶ月間の主な決済・投資優先事項:B2B大手企業の場合 (2020年7月)
  • B2B決済に関する、企業側の主なフィンテック・銀行戦略:B2Bリーダーの割合 (2019年/2020年)
  • フィンテック決済ソリューションを使用するというB2B企業の決定に影響を与える主な要因:企業規模別、B2Bリーダーの割合 (2020年7月)
  • B2B決済の主な障害:企業規模別、B2Bリーダーの割合 (2020年7月)
  • サプライヤーへのB2B決済の大半を小切手から電子/デジタル決済に変換する可能性 (2020年)
  • B2B企業の電子決済拡大に対する障壁 (2020年)
  • COVID-19以後の支払い詐欺件数:2019年との比較 (2020年)
  • B2Bトランザクションでの仮想カードの利用状況 (仮想カードの総取引額に対する比率) (2025年)

第3章 北米

  • 地域全体
  • 米国
  • カナダ
  • メキシコ

第4章 欧州

  • 地域全体
  • 英国
  • ドイツ
  • フランス
  • イタリア
  • スイス
  • オーストリア

第5章 アジア太平洋

  • 地域全体
  • 中国
  • 日本
  • インド
  • オセアニア
  • オーストラリア
  • シンガポール
  • インドネシア
  • 香港

第6章 ラテンアメリカ

  • 地域全体
  • ブラジル

第7章 中東・アフリカ

  • 地域全体
  • サウジアラビア、アラブ首長国連邦 (UAE)
目次
Product Code: 1537

B2B E-Commerce gained momentum during the pandemic: new yStats.com report

The latest publication from Hamburg-based desk market research company yStats.com, "Global B2B E-Commerce Market and Trends 2021 Post COVID-19" provides an insightful overview of the business-to-business E-Commerce industry amid the health crisis, including the recent developments in sales channels, B2B payments, and market players activities. The publication discloses that despite the B2B market being more resistant to changes than the B2C, COVID-19 accelerated the move to digitalization among the market players.

Global B2B market shifts towards digital sales amid COVID-19

Following the onset of the COVID-19 pandemic, the B2B industry was exogenously prompted to adopt digital channels, resulting in an increase of B2B E-Commerce sales in 2020, as compared to 2019. Furthermore, despite the still persistent movement restrictions and border closures in 2021, B2B cross-border payments were forecasted to increase by 14% year-on-year in 2021. Moreover, by 2023, moving to E-Commerce appeared to be the top investment priority for the majority of B2B organizations. Nevertheless, the transition to digital sales is a long and complicated process, especially for the B2B industry. As such, inverting in omnichannel was seen as an important move by 2023 for over eight in ten B2B leaders across the globe, according to a recent survey cited in the yStats.com report.

B2B buyers expect more virtual sales, personalized content and alternative payment methods

Despite this upward trend, shifting towards online comes with certain challenges for the B2B industry. With that, "Personalizing the customer experience" was stated as the top obstacle for these enterprises. Nevertheless, this was also something that eight in ten of the companies planned to deliver to their clients in 2021. Furthermore, with the onset of the pandemic, B2B firms reduced human interaction in the whole sales chain, and this seem to be exactly what their customers wanted: around 70% of B2B buyers preferred remote interactions or even digital self-services both in 2020 and 2021. Among other trends, virtual cards and instant payments are on a rise for B2B payments; niche marketplaces are gaining popularity and challenging the established players such as Amazon Business and Alibaba; and virtual sales interactions together with online self-services are being considered by B2B market players to expand their market chares, as detailed in the new yStats.com market report.

Covered Regions:

Global.

Companies Mentioned:

Amazon, Alibaba, LinkedIn, Sary, Retailo, Fatura, Flipkart, eWorldTrade, ThomasNet, Funding Circle, ManoMano, Facebook, Xing, YouTube, Instagram, Twitter, Global Sources, DHGate, Chinabrands, Lightsinthebox, IndiaMART, MF KESSAI, HSBC, First Abu Dhabi Bank, Visa.

Table of Contents

1. Management Summary

2. Global Overview

  • B2B E-Commerce Market Overview, June 2021
  • Top 8 B2B E-Commerce Market Trends 2021, June 2021
  • Overview of the Risks and Challenges for B2B E-Commerce Players, June 2021
  • B2B Digital Sales, in USD trillion, 2019 & 2020
  • B2B E-Commerce Sales, in USD trillion, 2018 - 2020e
  • Share of E-Commerce Sales, in % of Total B2B Sales, February 2021
  • Share of Digital Channels in B2B Sales Interactions Between Suppliers and Buyers, in % of Total, 2025f
  • Investment Priorities of B2B Organizations by 2023, in % of Commerce Leaders, August 2020
  • Share B2B Organizations that Earn the Majority of their Revenue from E-Commerce, by Industry, in %, August 2020
  • Share B2B Organizations that See Investing in B2B E-Commerce as a Priority by 2023, by Industry, in %, August 2020
  • Share of B2B Leaders who Consider Customer Experience as an Important Factor in the Brand's Online Visibility and Adoption, in %, November 2020
  • Share of B2B Leaders who Plan to deliver Personalized Content to Their Customers in 2021, in %, November 2020
  • Top Challenges That B2B Business Face Regarding Online Sales, in % of B2B Leaders, November 2020
  • Top New Website Features/Functionality That B2B E-Commerce Companies Plan to Implement in 2021, in % of B2B Leaders, November 2020
  • Share of B2B Buyers Who Prefer Remote Human Interactions or Digital Self-Services, in %, February 2021
  • Ways of Interacting with Suppliers' Sales Representatives, by Stages of Interaction, in % of Companies' Representatives, August 2020 & February 2021
  • Market Sales Models Used by B2B Companies, incl. Videoconference, Online Chat, and Traditional/In-Person, by Pre- and Post-COVID-19, in %, November 2020
  • Share of B2B Businesses Who Will Transit from Experience- and Institution-Based Selling to Data-Driven Selling, in % of Total, 2025f
  • Share of B2B Buyers Who Prefer Virtual Sales Interactions, in %, 2020 & 2021
  • Share of B2B Sellers Who See Virtual Interactions as an Effective Mean of Sales, in %, 2020 & 2021
  • Improvement in Win Rate from Virtual Selling Expected, in % of Executives, and in % of Front-Liners, and Actual Reported Win Rate Improvement from Virtual Selling, in %, 2021
  • Improvement in Revenue from Virtual Selling Expected, in % of Executives, and in % of Front-Liners, and Actual Reported Revenue Improvement from Virtual Selling, in %, 2021
  • Share of B2B Leaders who Consider Providing an Omnichannel Experience as the Top Priority by 2023, in %, November 2020
  • Attitude of B2B Companies Representatives Towards Effectiveness of Omnichannel Sales Model in Reaching Serving Existing Customers, in %, April 9, April 28, August 11, 2020 & February 25, 2021
  • Attitude of B2B Companies Representatives Towards Effectiveness of Omnichannel Sales Model in Acquiring New Customers, in %, August 11, 2020 & February 25, 2021
  • Attitude of B2B Companies Representatives Towards Effectiveness of Omnichannel Sales Model in Reaching Serving Existing Customers, by Countries, in %, February 2021
  • B2B E-Commerce Marketplaces Trends, June 2021
  • Share of B2B Marketplace Sales, in % of Total B2B E-Commerce Sales, 2020e
  • Breakdown of B2B Buying Done via Marketplaces, in % of B2B Buyers, August 2020
  • Breakdown of Purchasing Frequency on B2B Marketplaces Compared to pre-COVID-19, in % of B2B Buyers, July 2020
  • Change in Spending on B2B Marketplaces Compared to Before COVID-19, in % of B2B Buyers, July 2020
  • Breakdown of B2B Buying Done with Amazon Business, in % of B2B Buyers, August 2020
  • B2B Vertical Marketplaces GMV, 2018 & 2019, and Third-Party B2B Marketplaces GMV, in USD billion, 2018 - 2020e
  • Amazon Business: B2B E-Commerce Marketplace Profile, January 2020
  • Alibaba: B2B E-Commerce Marketplace Profile, January 2020
  • B2B Payment Trends for 2021, June 2021
  • Total Value of B2B Cross-Border Payments, in USD trillion, 2020e & 2022f
  • Share of Instant Payments in Value of Total B2B Transactions, in %, 2020e
  • Share of Instant Payments, by Volume and Value, in % of Total B2B Transactions, 2022f
  • Share of Instant Payments, in % of Total B2B and Consumer Digital Money Transfer and Banking Payments Value, 2025f
  • Share of B2B Payments, in % of Total Instant Payments Value, 2025f
  • Top Payment Methods Offered by B2B E-Commerce Businesses, in % of B2B Leaders, November 2020
  • Top Payment Methods Available, by B2C and B2B, in % of Payment Decision-Makers, 2020
  • B2B Electronic Payments, in % of Total Payments, 2019 & 2020
  • Top Payment Investment Priorities in the Next 12 Months, in % of B2B Leaders, July 2020
  • Companies Fintech and Bank Strategies for B2B Payments, in % of B2B Leaders, 2019 & 2020
  • Top Factors to Impact B2B Companies' Decision to Use Fintech Payment Solutions, by Business Size, in % of B2B Leaders, July 2020
  • Top B2B Payments Obstacles, by Business Size, in % of B2B Leaders, July 2020
  • Likelihood of Organizations Converting Majority of their B2B Payment Made to Suppliers from Checks to Electronic/Digital Payments, in % of Corporate Practitioners, 2020
  • Barriers on Increasing Use of Electronic Payments for B2B Companies, in % of Corporate Practitioners, 2020
  • Payment Fraud Attempts after COVID-19 Compared to 2019, in % of Corporate Practitioners, 2020
  • Overview of Virtual Cards Usage in B2B Transactions, incl. B2B Virtual Cards, in % of Total Virtual Cards Transaction Value, 2025f

3. North America

  • 3.1. Regional
    • Share of B2B Purchasing Running Through Digital, Self-Service Channels, in % of Purchasing Professionals, June 2020
    • Top Challenges with Current B2B Vendors, in % of Purchasing Professionals, June 2020
    • Top Reasons to Prefer One Vendor to Another, in % of B2 Purchasing Professionals, June 2020
    • Share of B2B E-Commerce Companies Selling on Marketplaces, in % of B2B E-Commerce Executives and Professionals, 2020
    • Share of B2B Companies Generating Additional Value by Expanding Available Offerings with Third-Party Sellers, in % of B2B E-Commerce Executives and Professionals, 2020
    • Share of B2B Companies that are Actively Developing Marketplace Strategies to Compete with Amazon and Alibaba, in % of B2B E-Commerce Executives and Professionals, 2020
    • Overview of Selected B2B E-Commerce Marketplaces and Classifieds, June 2020
  • 3.2. USA
    • B2B E-Commerce Sales, and B2B E-Commerce Sales Combined with E-Procurement, in USD billion, 2019 & 2020
    • Share B2B Organizations that Earn the Majority of their Revenue from E-Commerce, in %, August 2020
    • Share B2B SMBs that Saw an Increase in Online B2B Transactions Since COVID-19, in %, September 2020
    • Value of B2B Payment Transactions, by Payment Method, in USD trillion, and Breakdown of B2B Payment Methods, in % of Total Transaction Value, 2021f
    • Payment Methods Used For Recurring Purchases, by B2B and B2C and B2B-Only Companies, October 2020
    • Breakdown of B2B Payments, by On-Time, Late, and Written-Offs, in %, Q1 2020
    • Expected Changes in the Percentage of Overdue B2B Invoices Paid Late Over the Next 12 Months, in % of B2B Companies, Q1 2020
    • Investment Priorities of B2B Organizations by 2023, in % of Commerce Leaders, August 2020
    • Breakdown of B2B SMBs Operations, by Cross-Border and Local, in % of Total, December 2019 & September 2020
    • Key Benefits of E-Commerce for B2B SMBS, in %, September 2020
    • Share of B2B SMBs that Retained or Hired New Staff to Support their E-Commerce Operations Since COVID-19, and Share of Those Who Plan to Do So Over the Next Year, in %, September 2020
    • Share B2B SMBs that Saw an Increased Demand for Goods on E-Commerce Marketplaces Since COVID-19, in %, September 2020
    • Share of B2B SMBs that are Confident about their Businesses' Perspectives, by Online and Offline Businesses, in %, September 2020
    • Top 5 Drivers of Supplier Trust in B2B E-Commerce, in % of US B2B Buyers, September 2020
    • Top 5 Drivers of Supplier Loyalty in B2B E-Commerce, in % of US B2B Buyers, September 2020
  • 3.3. Canada
    • Investment Priorities of B2B Organizations by 2023, in % of Commerce Leaders, August 2020
    • Share B2B Organizations that Earn the Majority of their Revenue from E-Commerce, in %, August 2020
    • Breakdown of B2B Payments, by On-Time, Late, and Written-Offs, in %, Q1 2020
    • Expected Changes in the Percentage of Overdue B2B Invoices Paid Late Over the Next 12 Months, in % of B2B Companies, Q1 2020
  • 3.4. Mexico
    • Share of B2B Payments Value Made on Credit, in %, 2019 & 2020e
    • Breakdown of B2B Payments, by On-Time, Late, and Written-Offs, in %, Q1 2020
    • Expected Changes in the Percentage of Overdue B2B Invoices Paid Late Over the Next 12 Months, in % of B2B Companies, Q1 2020

4. Europe

  • 4.1. Regional
    • Expected Online Sales Growth by 2023, in % of Leading Manufacturers, 2020
    • Top 5 B2B Challenges to Achieve E-Commerce Ambitions, in % of Leading Manufacturers, 2020
    • Share of B2B E-Commerce Platforms Operating Locally, and Operating Regionally, in % of Leading Manufacturers, 2020
    • Breakdown of E-Commerce Solution Types Implemented, in % of Total, and Share of Centralized E-Commerce Solution in Homegrown Systems, in %, 2020
    • Top Reasons for B2B E-Commerce Centralization, in % of Leading Manufacturers, 2020
    • Top B2B Product Types Sold Online, in % of Leading Manufacturers, 2020
    • Share of Turnover Generated via B2B/B2G Web Sales, in %, Compared to B2C Web Sales and EDI-Type Sales, by EU and Selected Non-EU Countries, 2019 & 2020
    • Share of Enterprises Which Sold via a Website or Apps in B2B or B2G Commerce, in %, by EU and Select Non-EU Countries, 2015 - 2020
    • Change in the Proportion of B2B Sales on Credit Compared to Pre-COVID-19, in % of B2B Companies, Q3 2020
    • Top 20 European B2B Marketplaces, by Total Funding, July 2020
  • 4.2. United Kingdom
    • Share B2B Organizations that Earn the Majority of their Revenue from E-Commerce, in %, August 2020
    • Investment Priorities of B2B Organizations by 2023, in % of Commerce Leaders, August 2020
    • Breakdown of Ways of Interacting with Suppliers' Sales Representative, by Various Stages, in % of B2B Buyers, July 2020
    • Breakdown of Preferred Ways of Interacting with Suppliers' Sales Representative, by Various Stages, in % of B2B Buyers, July 2020
    • Maximum Order Value that B2B Buyers Would Purchase Through End-to-End Digital Self-Service and Remote Human Interactions for a New Product or Service Category, in %, July 2020
    • Go-to-Market Sales Models Before and During COVID-19, in % of B2B Buyers, July 2020
    • Sources of Revenue for B2B Companies Before and During COVID-19, in % of B2B Buyers, July 2020
    • Share B2B Organizations that Earn the Majority of their Revenue from E-Commerce, in %, August 2020
    • Share of Mostly or Fully Automated B2B Payment-Related Processes, by Payment Channel, in % of Senior Decision-Makers, April 2021
    • Top Reasons Why B2B Buyers Switched to a New Supplier as a Result of COVID-19, in % of B2B Buyers, April 2020
    • Top Aspects of the B2C Customer Experience Would B2B Buyers Like to See, in % of B2B Buyers, April 2020
  • 4.3. Germany
    • Investment Priorities of B2B Organizations by 2023, in % of Commerce Leaders, August 2020
    • Channels Currently Used by Businesses for Purchasing, in % of Businesses, January 2021
    • Channels Currently Used by Businesses for Purchasing, by Business Sizes, in %, January 2021
    • Share of B2B Companies Using Social Media to Communicate with Clients, in %, August 2020
    • Top Social Media Platforms B2B Companies Used to Communicate with Clients, in %, 2019 & 2020
    • Share B2B Organizations that Earn the Majority of their Revenue from E-Commerce, in %, August 2020
    • Payment Methods Offered, by All, New and Existing Customers, in % of B2B E-Commerce Companies, January 2021
    • Payment Methods Offered, by Company's Size, in % of B2B E-Commerce Companies, January 2021
    • Methods Used to Process Payments Data from Different Channels and Service Providers, by Company's Size, in % of B2B Omnichannel Companies, January 2021
  • 4.4. France
    • Share B2B Organizations that Earn the Majority of their Revenue from E-Commerce, in %, August 2020
    • Investment Priorities of B2B Organizations by 2023, in % of Commerce Leaders, August 2020
  • 4.5. Italy
    • B2B E-Commerce Transaction Value, in EUR billion, 2019 & 2020
    • B2B E-Commerce Digital Invoices, in billions, 2019 & 2020
  • 4.6. Switzerland
    • Shares of Enterprises Active in Various Business Relationships, incl. B2C, B2B, D2C, B2G, C2C, and G2C, in %, 2019 & 2020
    • B2B Specific Functions Offered by Online Stores, in % of Online Retailers, August 2020
    • Systems Used in B2B E-Commerce, in % of Online Retailers, August 2020
    • Primary Objectives of Digital B2B Sales, in % of Online Retailers, August 2020
    • Top B2B Areas Where Sustainability is an Issue, in % of Online Retailers, August 2020
    • Share of B2B Companies Using Social Media to Communicate with Clients, in %, August 2020
    • Top Social Media Platforms B2B Companies Used to Communicate with Clients, in %, 2019 & 2020
  • 4.7. Austria
    • Share of B2B Companies Using Social Media to Communicate with Clients, in %, August 2020
    • Top Social Media Platforms B2B Companies Used to Communicate with Clients, in %, 2019 & 2020

5. Asia-Pacific

  • 5.1. Regional
    • Market Share of B2B E-Commerce, by Countries, in % of Total E-Commerce Market, 2020e
    • B2B Payments Market Revenue, in USD billion, 2018 & 2025f
    • Overview of Select B2B E-Commerce Marketplaces and Classifieds, June 2021
  • 5.2. China
    • Shares of B2C and B2B Cross-Border E-Commerce, in % of Total, 2016 -2025f
    • B2B E-Commerce Transaction Value, in CNY trillion, and Year-on-Year Change, in %, 2015 - 2020
    • Corporate Procurement Purchases E-Commerce Market Size, in CNY trillion, 2019 & 2022f
    • B2B Cross-Border E-Commerce Export Goods Market Size, in CNY trillion, and Year-on-Year Change, in %, 2016 - 2025f
    • Value of B2B Cross-Border E-Commerce Export Service Provider, in CNY trillion, and Year-on-Year Change, in %, 2016 - 2025f
    • Value of B2B Cross-Border E-Commerce Export Online Transaction Service Provider, in CNY trillion, and Year-on-Year Change, in %, 2016 - 2025f
    • Alibaba's Revenue, by Source, in CNY million, and Year-on-Year Change, in %, 2019 & 2020
    • Investment Priorities of B2B Organizations by 2023, in % of Commerce Leaders, August 2020
    • Share B2B Organizations that Earn the Majority of their Revenue from E-Commerce, in %, August 2020
    • Breakdown of B2B Payments, by On-Time, Late, and Written-Offs, in %, Q2 2021
  • 5.3. Japan
    • B2B E-Commerce Sales, in JPY trillion, and Penetration, in %, 2015 - 2019
    • Share B2B Organizations that Earn the Majority of their Revenue from E-Commerce, in %, August 2020
    • Investment Priorities of B2B Organizations by 2023, in % of Commerce Leaders, August 2020
    • B2B E-Commerce Sales, by Sector, in JPY billion, 2017 - 2019
    • B2B E-Commerce Penetration Rate, by Sector, in % of Sales, 2017 - 2019
    • Overview of Select B2B Payment Platforms, incl. Fees Charged, June 2021
    • Overview of JCB Activity on the B2B Payments Landscape Post-COVID-19, June 2021
  • 5.4. India
    • B2B Retail Market Size, in USD billion, FY 2019 & FY 2025f
    • Share of Unorganized B2B Retail, in % of Total B2B Retail, July 2020
  • 5.5. Oceania
    • Share of B2B Purchasing Running Through Digital, Self-Service Channels, in % of Purchasing Professionals, June 2020
    • Top Challenges with Current B2B Vendors, in % of Purchasing Professionals, June 2020
    • Top Reasons to Prefer One Vendor to Another, in % of B2 Purchasing Professionals, June 2020
  • 5.6. Australia
    • Share B2B Organizations that Earn the Majority of their Revenue from E-Commerce, in %, August 2020
    • Investment Priorities of B2B Organizations by 2023, in % of Commerce Leaders, August 2020
  • 5.7. Singapore
    • Breakdown of B2B Payments, by On-Time, Late, and Written-Offs, in %, Q2 2021
  • 5.8. Indonesia
    • Breakdown of B2B Payments, by On-Time, Late, and Written-Offs, in %, Q2 2021
  • 5.9. Hong Kong
    • Share of B2B Companies that Perceived a Slow Down in Their Clients' Invoice Payments over the past 12 Months, in %, Q2 2021
    • Breakdown of B2B Payments, by On-Time, Late, and Written-Offs, in %, Q2 2021
    • Share of B2B Companies that Did not Perceive Change in Payment Timing over the Past 12 Months, in %, Q2 2021

6. Latin America

  • 6.1. Regional
    • Share B2B Organizations that Earn the Majority of their Revenue from E-Commerce, in %, August 2020
    • Investment Priorities of B2B Organizations by 2023, in % of Commerce Leaders, August 2020
  • 6.2. Brazil
    • Breakdown of Ways of Interacting with Suppliers' Sales Representative, by Various Stages, in % of B2B Buyers, October 2020
    • Maximum Order Value that B2B Buyers Would Purchase Through End-to-End Digital Self-Service and Remote Human Interactions for a New Product or Service Category, in %, July 2020

7. Middle East and Africa

  • 7.1. Regional
    • Overview of Selected B2B E-Commerce Marketplaces and Classifieds, January 2020
    • Overview of Mastercard's Activity Post-COVID-19, June 2021
    • Overview of Visa's Activity Post-COVID-19, June 2021
  • 7.2. Saudi Arabia and UAE
    • Overview of the Current State and Businesses' Expectations in B2B E-Commerce, January 2021
    • Product Types that B2B Companies Never Purchase Online, in % of Business Executives, January 2021
    • Share of B2B Supply Orders Placed on Online Marketplaces, in %, January 2021
    • Share of B2B Companies that Expect Higher Usage of E-Commerce in the Future, in %, January 2021
    • Share of B2B Companies that Make their Purchases Primarily Online, in %, January 2021
    • Share of B2B Companies that Make their Purchases Primarily Online, in %, January 2021