表紙:CCaaS(Contact Center-as-a-Service)の世界市場調査レポート:産業分析、規模、シェア、成長、動向、2023~2030年の予測
市場調査レポート
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1342967

CCaaS(Contact Center-as-a-Service)の世界市場調査レポート:産業分析、規模、シェア、成長、動向、2023~2030年の予測

Global Contact Center as a Service (CCaaS) Market Research Report - Industry Analysis, Size, Share, Growth, Trends and Forecast 2023 to 2030

出版日: | 発行: Value Market Research | ページ情報: 英文 200 Pages | 納期: 即日から翌営業日

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CCaaS(Contact Center-as-a-Service)の世界市場調査レポート:産業分析、規模、シェア、成長、動向、2023~2030年の予測
出版日: 2023年08月01日
発行: Value Market Research
ページ情報: 英文 200 Pages
納期: 即日から翌営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

CCaaS(Contact Center-as-a-Service)市場の世界需要は、2022年の54億3,000万米ドルから2030年には2,350億米ドル近くの市場規模に達すると推定され、調査期間2023年~2030年のCAGRは20.1%です。

CCaaS(Contact Center as a Service)とは、コンタクトセンタープロバイダーのソフトウェアを企業が利用できるようにする、クラウドベースのカスタマーエクスペリエンスソリューションと定義されます。CCaaSモデルでは、企業は必要なテクノロジーだけを購入できるため、社内のITサポートの必要性が減少します。企業は、CCaaS(Contact Center-as-a-Service)を利用することで、柔軟性と俊敏性を得ることができます。また、需要負荷の高い資産と低い資産への支払いも少なくなります。CCaaSはスケーラビリティを提供し、卓越したカスタマーエクスペリエンスを促進して事業運営を後押しするため、多くのコンタクトセンターにとって理想的な選択肢となっています。

市場力学:

事業継続性を向上させ、顧客とのやり取りを合理化して顧客満足度を高めるために、高度なコンタクトセンター技術の利用が増加しているため、市場は力強い成長を遂げています。また、コンタクトセンターソリューションに機械学習と人工知能(AI)技術を統合することで、CCaaS(Contact Center as a Service)市場はさらなる成長の可能性を生み出すと予測されます。さらに、クラウドベースのサービスが急増し、労働人口に対するCCaaSソフトウェアの採用が増加することで、市場の拡大がさらに進むと思われます。数多くの企業が、顧客満足度向上のための革新的なAIベースのコンタクトセンタープラットフォームソリューションを開発しており、これがCCaaS(Contact Center-as-a-Service)市場を拡大する可能性が高いです。

調査レポートは、ポーターのファイブフォースモデル、市場魅力度分析、バリューチェーン分析を取り上げています。これらのツールは、業界の構造を明確に把握し、世界レベルでの競合の魅力を評価するのに役立ちます。さらに、これらのツールは、CCaaS(Contact Center-as-a-Service)の世界市場における各セグメントを包括的に評価することもできます。CCaaS(Contact Center-as-a-Service)業界の成長と動向は、この調査に全体的なアプローチを提供します。

地域分析:

このセクションでは、北米、欧州、アジア太平洋、ラテンアメリカ、中東&アフリカにおけるCCaaS(Contact Center-as-a-Service)市場の現在と将来の需要を強調する地域展望をカバーしています。さらに、本レポートは、すべての主要地域における個々のアプリケーションセグメントの需要、推定・予測に焦点を当てています。

カスタム要件がある場合は、お問い合わせください。当社の調査チームは、お客様のニーズに応じてカスタマイズしたレポートを提供することができます。

目次

第1章 序文

第2章 エグゼクティブサマリー

  • 市場のハイライト
  • 世界市場スナップショット

第3章 CCaaS(Contact Center-as-a-Service)-産業分析

  • イントロダクション:市場力学
  • 市場促進要因
  • 市場抑制要因
  • 機会
  • 業界動向
  • ポーターのファイブフォース分析
  • 市場魅力度分析

第4章 バリューチェーン分析

  • バリューチェーン分析
  • 原材料分析
    • 原材料リスト
    • 原材料メーカーリスト
    • 主要原材料の価格動向
  • 潜在的バイヤーのリスト
  • マーケティングチャネル
    • ダイレクトマーケティング
    • インダイレクトマーケティング
    • マーケティングチャネル発展動向

第5章 COVID-19発生の影響分析

第6章 CCaaS(Contact Center-as-a-Service)の世界市場分析:ソリューション別

  • ソリューション別概要
  • 実績データと予測データ
  • ソリューション別分析
  • 自動コール分配
  • 通話録音
  • コンピュータ・テレフォニー・インテグレーション
  • カスタマーコラボレーション
  • ダイヤラー
  • 双方向音声応答
  • レポートと分析
  • ワークフォースの最適化
  • その他

第7章 世界のCCaaS(Contact Center-as-a-Service)市場分析:サービス別

  • サービス別概要
  • 実績データと予測データ
  • サービス別分析
  • インテグレーション&展開
  • サポート&メンテナンス
  • トレーニング&コンサルティング
  • マネージドサービス

第8章 CCaaS(Contact Center-as-a-Service)の世界市場分析:企業規模別

  • 企業規模別概要
  • 実績データと予測データ
  • 企業規模別分析
  • 大企業
  • 中小企業

第9章 CCaaS(Contact Center-as-a-Service)の世界市場分析:最終用途別

  • 最終用途別概要
  • 実績データと予測データ
  • 最終用途別分析
  • BFSI
  • 消費財・小売
  • 政府機関
  • ヘルスケア
  • IT&テレコム
  • 旅行・ホスピタリティ
  • その他

第10章 CCaaS(Contact Center-as-a-Service)の世界市場分析:地域別

  • 地域別展望
  • イントロダクション
  • 北米売上分析
    • 概要、実績と予測
    • 北米:セグメント別
    • 北米:国別
    • 米国
    • カナダ
    • メキシコ
  • 欧州売上分析
    • 概要、実績と予測
    • 欧州:セグメント別
    • 欧州:国別
    • 英国
    • フランス
    • ドイツ
    • イタリア
    • ロシア
    • その他欧州
  • アジア太平洋売上分析
    • 概要、実績と予測
    • アジア太平洋:セグメント別
    • アジア太平洋:国別
    • 中国
    • インド
    • 日本
    • 韓国
    • オーストラリア
    • その他アジア太平洋
  • ラテンアメリカ売上分析
    • 概要、実績と予測
    • ラテンアメリカ:セグメント別
    • ラテンアメリカ:国別
    • ブラジル
    • アルゼンチン
    • ペルー
    • チリ
    • その他ラテンアメリカ
  • 中東・アフリカ売上分析
    • 概要、実績と予測
    • 中東・アフリカ:セグメント別
    • 中東・アフリカ:国別
    • サウジアラビア
    • アラブ首長国連邦
    • イスラエル
    • 南アフリカ
    • その他中東とアフリカ

第11章 CCaaS(Contact Center-as-a-Service)企業の競合情勢

  • CCaaS(Contact Center-as-a-Service)市場競争
  • 提携・協力・合意
  • 合併・買収
  • 新製品の発売
  • その他の開発

第12章 企業プロファイル

  • 上位企業シェア分析
  • 市場集中度
  • Alcatel Lucent Enterprise
  • Avaya Inc.
  • Cisco Systems Inc.
  • Enghouse Interactive Inc.
  • Five9 Inc.
  • Genesys
  • Microsoft Corporation
  • NICE inContact
  • SAP SE
  • Unify Inc.
図表

LIST OF TABLES

  • Market Snapshot
  • Drivers : Impact Analysis
  • Restraints : Impact Analysis
  • List of Raw Material
  • List of Raw Material Manufactures
  • List of Potential Buyers
  • Analysis by Solution (USD MN)
  • Automatic Call Distribution Market Sales by Geography (USD MN)
  • Call Recording Market Sales by Geography (USD MN)
  • Computer Telephony Integration Market Sales by Geography (USD MN)
  • Customer Collaboration Market Sales by Geography (USD MN)
  • Dialer Market Sales by Geography (USD MN)
  • Interactive Voice Response Market Sales by Geography (USD MN)
  • Reporting & Analytics Market Sales by Geography (USD MN)
  • Workforce Optimization Market Sales by Geography (USD MN)
  • Others Market Sales by Geography (USD MN)
  • Analysis Market by Service (USD MN)
  • Integration & Deployment Market Sales by Geography (USD MN)
  • Support & Maintenance Market Sales by Geography (USD MN)
  • Training & Consulting Market Sales by Geography (USD MN)
  • Managed Services Market Sales by Geography (USD MN)
  • Analysis by Enterprise Size (USD MN)
  • Large Enterprises Market Sales by Geography (USD MN)
  • Small & Medium Enterprises Market Sales by Geography (USD MN)
  • Analysis by End-Use (USD MN)
  • BFSI Market Sales by Geography (USD MN)
  • Consumer Goods & Retail Market Sales by Geography (USD MN)
  • Government Market Sales by Geography (USD MN)
  • Healthcare Market Sales by Geography (USD MN)
  • IT & Telecom Market Sales by Geography (USD MN)
  • Travel & Hospitality Market Sales by Geography (USD MN)
  • Others Market Sales by Geography (USD MN)
  • Global Contact Center As A Service (Ccaas) Market Sales by Geography (USD MN)
  • North America Market Analysis (USD MN)
  • United State Market Analysis (USD MN)
  • Canada Market Analysis (USD MN)
  • Mexico Market Analysis (USD MN)
  • Europe Market Analysis (USD MN)
  • Europe Market Estimate by Country (USD MN)
  • United Kingdom Market Analysis (USD MN)
  • France Market Analysis (USD MN)
  • Germany Market Analysis (USD MN)
  • Italy Market Analysis (USD MN)
  • Russia Market Analysis (USD MN)
  • Spain Market Analysis (USD MN)
  • Rest of Europe Market Analysis (USD MN)
  • Asia Pacific Market Analysis (USD MN)
  • China Market Analysis (USD MN)
  • Japan Market Analysis (USD MN)
  • India Market Analysis (USD MN)
  • South Korea Market Analysis (USD MN)
  • Australia Market Analysis (USD MN)
  • Rest of Asia Pacific Market Analysis (USD MN)
  • Latin America Market Analysis (USD MN)
  • Brazil Market Analysis (USD MN)
  • Argentina Market Analysis (USD MN)
  • Peru Market Analysis (USD MN)
  • Chile Market Analysis (USD MN)
  • Rest of Latin America Market Analysis (USD MN)
  • Middle East & Africa Market Analysis (USD MN)
  • Saudi Arabia Market Analysis (USD MN)
  • UAE Market Analysis (USD MN)
  • Israel Market Analysis (USD MN)
  • South Africa Market Analysis (USD MN)
  • Rest of Middle East and Africa Market Analysis (USD MN)
  • Partnership/Collaboration/Agreement
  • Mergers And Acquisition

LIST OF FIGURES

  • Research Scope of Contact Center As A Service (Ccaas) Report
  • Market Research Process
  • Market Research Methodology
  • Global Contact Center As A Service (Ccaas) Market Size, by Region (USD MN)
  • Porters Five Forces Analysis
  • Market Attractiveness Analysis by Solution
  • Market Attractiveness Analysis by Service
  • Market Attractiveness Analysis by Enterprise Size
  • Market Attractiveness Analysis by End-Use
  • Market Attractiveness Analysis by Region
  • Value Chain Analysis
  • Global Market Analysis by Solution (USD MN)
  • Automatic Call Distribution Market Sales by Geography (USD MN)
  • Call Recording Market Sales by Geography (USD MN)
  • Computer Telephony Integration Market Sales by Geography (USD MN)
  • Customer Collaboration Market Sales by Geography (USD MN)
  • Dialer Market Sales by Geography (USD MN)
  • Interactive Voice Response Market Sales by Geography (USD MN)
  • Reporting & Analytics Market Sales by Geography (USD MN)
  • Workforce Optimization Market Sales by Geography (USD MN)
  • Others Market Sales by Geography (USD MN)
  • Global Market Analysis by Service (USD MN)
  • Integration & Deployment Market Sales by Geography (USD MN)
  • Support & Maintenance Market Sales by Geography (USD MN)
  • Training & Consulting Market Sales by Geography (USD MN)
  • Managed Services Market Sales by Geography (USD MN)
  • Global Market Analysis by Enterprise Size (USD MN)
  • Large Enterprises Market Sales by Geography (USD MN)
  • Small & Medium Enterprises Market Sales by Geography (USD MN)
  • Global Market Analysis by End-Use (USD MN)
  • BFSI Market Sales by Geography (USD MN)
  • Consumer Goods & Retail Market Sales by Geography (USD MN)
  • Government Market Sales by Geography (USD MN)
  • Healthcare Market Sales by Geography (USD MN)
  • IT & Telecom Market Sales by Geography (USD MN)
  • Travel & Hospitality Market Sales by Geography (USD MN)
  • Others Market Sales by Geography (USD MN)
  • Global Market by Revenue
  • North America Market by Revenue
  • Europe Market by Revenue
  • Asia Pacific Market by Revenue
  • Latin America Market by Revenue
  • Middle East & Africa Market by Revenue
  • Recent Development in Industry
  • Top Company Share Analysis

Kindly note that the above listed are the basic tables and figures of the report and are not limited to the TOC.

目次
Product Code: VMR11219199

The global demand for Contact Center as a Service (CCaaS) Market is presumed to reach the market size of nearly USD 23.5 BN by 2030 from USD 5.43 BN in 2022 with a CAGR of 20.1% under the study period 2023 - 2030.

Contact Center as a Service (CCaaS) is defined as a cloud-based customer experience solution that enables an organization to use a contact center provider's software. A CCaaS model offers companies to buy only the technology they need, which decreases the necessity for internal IT support. Organizations gain flexibility and agility with the help of a contact center as a service. They can also pay less for assets that have high and low demand loads. CCaaS is an ideal alternative for many contact centers because it provides scalability and facilitates an extraordinary customer experience to boost business operations.

MARKET DYNAMICS:

The market is witnessing robust growth due to the increased use of advanced contact center technologies to improve business continuity & streamline customer interactions to boost customer satisfaction. Additionally, the integration of machine learning and Artificial Intelligence (AI) technologies in contact center solutions is anticipated to generate more growth possibilities for the contact center as a service (CCaaS) market. Moreover, a huge surge in cloud-based services and increasing adoption of CCaaS software for the working population will further lead to market expansion. Numerous organizations are developing innovative AI-based contact center platform solutions for improving customer satisfaction which will likely expand the market of the contact center as a service (CCaaS).

The research report covers Porter's Five Forces Model, Market Attractiveness Analysis, and Value Chain analysis. These tools help to get a clear picture of the industry's structure and evaluate the competition attractiveness at a global level. Additionally, these tools also give an inclusive assessment of each segment in the global market of contact center as a service (ccaas). The growth and trends of contact center as a service (ccaas) industry provide a holistic approach to this study.

MARKET SEGMENTATION:

This section of the contact center as a service (ccaas) market report provides detailed data on the segments at country and regional level, thereby assisting the strategist in identifying the target demographics for the respective product or services with the upcoming opportunities.

By Solution

  • Automatic Call Distribution
  • Call Recording
  • Computer Telephony Integration
  • Customer Collaboration
  • Dialer
  • Interactive Voice Response
  • Reporting & Analytics
  • Workforce Optimization
  • Others

By Service

  • Integration & Deployment
  • Support & Maintenance
  • Training & Consulting
  • Managed Services

By Enterprise Size

  • Large Enterprises
  • Small & Medium Enterprises

By End-Use

  • BFSI
  • Consumer Goods & Retail
  • Government
  • Healthcare
  • IT & Telecom
  • Travel & Hospitality
  • Others

REGIONAL ANALYSIS:

This section covers the regional outlook, which accentuates current and future demand for the Contact Center as a Service (CCaaS) market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand, estimation, and forecast for individual application segments across all the prominent regions.

The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the Contact Center As A Service (CCaaS) market include Alcatel Lucent Enterprise, Avaya Inc., Cisco Systems Inc., Enghouse Interactive Inc., Five9 Inc., Genesys, Microsoft Corporation, NICE inContact, SAP SE, Unify Inc. This section consists of a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.

In case you have any custom requirements, do write to us. Our research team can offer a customized report as per your need.

TABLE OF CONTENTS

1 . PREFACE

  • 1.1. Report Description
    • 1.1.1. Objective
    • 1.1.2. Target Audience
    • 1.1.3. Unique Selling Proposition (USP) & offerings
  • 1.2. Research Scope
  • 1.3. Research Methodology
    • 1.3.1. Market Research Process
    • 1.3.2. Market Research Methodology

2 . EXECUTIVE SUMMARY

  • 2.1. Highlights of Market
  • 2.2. Global Market Snapshot

3 . CONTACT CENTER AS A SERVICE (CCAAS) - INDUSTRY ANALYSIS

  • 3.1. Introduction - Market Dynamics
  • 3.2. Market Drivers
  • 3.3. Market Restraints
  • 3.4. Opportunities
  • 3.5. Industry Trends
  • 3.6. Porter's Five Force Analysis
  • 3.7. Market Attractiveness Analysis
    • 3.7.1 Market Attractiveness Analysis By Solution
    • 3.7.2 Market Attractiveness Analysis By Service
    • 3.7.3 Market Attractiveness Analysis By Enterprise Size
    • 3.7.4 Market Attractiveness Analysis By End-Use
    • 3.7.5 Market Attractiveness Analysis By Region

4 . VALUE CHAIN ANALYSIS

  • 4.1. Value Chain Analysis
  • 4.2. Raw Material Analysis
    • 4.2.1. List of Raw Materials
    • 4.2.2. Raw Material Manufactures List
    • 4.2.3. Price Trend of Key Raw Materials
  • 4.3. List of Potential Buyers
  • 4.4. Marketing Channel
    • 4.4.1. Direct Marketing
    • 4.4.2. Indirect Marketing
    • 4.4.3. Marketing Channel Development Trend

5 . IMPACT ANALYSIS OF COVID-19 OUTBREAK

6 . GLOBAL CONTACT CENTER AS A SERVICE (CCAAS) MARKET ANALYSIS BY SOLUTION

  • 6.1 Overview by Solution
  • 6.2 Historical and Forecast Data
  • 6.3 Analysis by Solution
  • 6.4 Automatic Call Distribution Historic and Forecast Sales by Regions
  • 6.5 Call Recording Historic and Forecast Sales by Regions
  • 6.6 Computer Telephony Integration Historic and Forecast Sales by Regions
  • 6.7 Customer Collaboration Historic and Forecast Sales by Regions
  • 6.8 Dialer Historic and Forecast Sales by Regions
  • 6.9 Interactive Voice Response Historic and Forecast Sales by Regions
  • 6.10. Reporting & Analytics Historic and Forecast Sales by Regions
  • 6.11 Workforce Optimization Historic and Forecast Sales by Regions
  • 6.12 Others Historic and Forecast Sales by Regions

7 . GLOBAL CONTACT CENTER AS A SERVICE (CCAAS) MARKET ANALYSIS BY SERVICE

  • 7.1 Overview by Service
  • 7.2 Historical and Forecast Data
  • 7.3 Analysis by Service
  • 7.4 Integration & Deployment Historic and Forecast Sales by Regions
  • 7.5 Support & Maintenance Historic and Forecast Sales by Regions
  • 7.6 Training & Consulting Historic and Forecast Sales by Regions
  • 7.7 Managed Services Historic and Forecast Sales by Regions

8 . GLOBAL CONTACT CENTER AS A SERVICE (CCAAS) MARKET ANALYSIS BY ENTERPRISE SIZE

  • 8.1 Overview by Enterprise Size
  • 8.2 Historical and Forecast Data
  • 8.3 Analysis by Enterprise Size
  • 8.4 Large Enterprises Historic and Forecast Sales by Regions
  • 8.5 Small & Medium Enterprises Historic and Forecast Sales by Regions

9 . GLOBAL CONTACT CENTER AS A SERVICE (CCAAS) MARKET ANALYSIS BY END-USE

  • 9.1 Overview by End-Use
  • 9.2 Historical and Forecast Data
  • 9.3 Analysis by End-Use
  • 9.4 BFSI Historic and Forecast Sales by Regions
  • 9.5 Consumer Goods & Retail Historic and Forecast Sales by Regions
  • 9.6 Government Historic and Forecast Sales by Regions
  • 9.7 Healthcare Historic and Forecast Sales by Regions
  • 9.8 IT & Telecom Historic and Forecast Sales by Regions
  • 9.9 Travel & Hospitality Historic and Forecast Sales by Regions
  • 9.10. Others Historic and Forecast Sales by Regions

10 . GLOBAL CONTACT CENTER AS A SERVICE (CCAAS) MARKET ANALYSIS BY GEOGRAPHY

  • 10.1. Regional Outlook
  • 10.2. Introduction
  • 10.3. North America Sales Analysis
    • 10.3.1. Overview, Historic and Forecast Sales Analysis
    • 10.3.2. North America By Segment Sales Analysis
    • 10.3.3. North America By Country Sales Analysis
    • 10.3.4. United State Sales Analysis
    • 10.3.5. Canada Sales Analysis
    • 10.3.6. Mexico Sales Analysis
  • 10.4. Europe Sales Analysis
    • 10.4.1. Overview, Historic and Forecast Sales Analysis
    • 10.4.2. Europe by Segment Sales Analysis
    • 10.4.3. Europe by Country Sales Analysis
    • 10.4.4. United Kingdom Sales Analysis
    • 10.4.5. France Sales Analysis
    • 10.4.6. Germany Sales Analysis
    • 10.4.7. Italy Sales Analysis
    • 10.4.8. Russia Sales Analysis
    • 10.4.9. Rest Of Europe Sales Analysis
  • 10.5. Asia Pacific Sales Analysis
    • 10.5.1. Overview, Historic and Forecast Sales Analysis
    • 10.5.2. Asia Pacific by Segment Sales Analysis
    • 10.5.3. Asia Pacific by Country Sales Analysis
    • 10.5.4. China Sales Analysis
    • 10.5.5. India Sales Analysis
    • 10.5.6. Japan Sales Analysis
    • 10.5.7. South Korea Sales Analysis
    • 10.5.8. Australia Sales Analysis
    • 10.5.9. Rest Of Asia Pacific Sales Analysis
  • 10.6. Latin America Sales Analysis
    • 10.6.1. Overview, Historic and Forecast Sales Analysis
    • 10.6.2. Latin America by Segment Sales Analysis
    • 10.6.3. Latin America by Country Sales Analysis
    • 10.6.4. Brazil Sales Analysis
    • 10.6.5. Argentina Sales Analysis
    • 10.6.6. Peru Sales Analysis
    • 10.6.7. Chile Sales Analysis
    • 10.6.8. Rest of Latin America Sales Analysis
  • 10.7. Middle East & Africa Sales Analysis
    • 10.7.1. Overview, Historic and Forecast Sales Analysis
    • 10.7.2. Middle East & Africa by Segment Sales Analysis
    • 10.7.3. Middle East & Africa by Country Sales Analysis
    • 10.7.4. Saudi Arabia Sales Analysis
    • 10.7.5. UAE Sales Analysis
    • 10.7.6. Israel Sales Analysis
    • 10.7.7. South Africa Sales Analysis
    • 10.7.8. Rest Of Middle East And Africa Sales Analysis

11 . COMPETITIVE LANDSCAPE OF THE CONTACT CENTER AS A SERVICE (CCAAS) COMPANIES

  • 11.1. Contact Center As A Service (Ccaas) Market Competition
  • 11.2. Partnership/Collaboration/Agreement
  • 11.3. Merger And Acquisitions
  • 11.4. New Product Launch
  • 11.5. Other Developments

12 . COMPANY PROFILES OF CONTACT CENTER AS A SERVICE (CCAAS) INDUSTRY

  • 12.1. Top Company Share Analysis
  • 12.2. Market Concentration Rate
  • 12.3. Alcatel Lucent Enterprise
    • 12.3.1. Company Overview
    • 12.3.2. Company Revenue
    • 12.3.3. Products
    • 12.3.4. Recent Developments
  • 12.4. Avaya Inc.
    • 12.4.1. Company Overview
    • 12.4.2. Company Revenue
    • 12.4.3. Products
    • 12.4.4. Recent Developments
  • 12.5. Cisco Systems Inc.
    • 12.5.1. Company Overview
    • 12.5.2. Company Revenue
    • 12.5.3. Products
    • 12.5.4. Recent Developments
  • 12.6. Enghouse Interactive Inc.
    • 12.6.1. Company Overview
    • 12.6.2. Company Revenue
    • 12.6.3. Products
    • 12.6.4. Recent Developments
  • 12.7. Five9 Inc.
    • 12.7.1. Company Overview
    • 12.7.2. Company Revenue
    • 12.7.3. Products
    • 12.7.4. Recent Developments
  • 12.8. Genesys
    • 12.8.1. Company Overview
    • 12.8.2. Company Revenue
    • 12.8.3. Products
    • 12.8.4. Recent Developments
  • 12.9. Microsoft Corporation
    • 12.9.1. Company Overview
    • 12.9.2. Company Revenue
    • 12.9.3. Products
    • 12.9.4. Recent Developments
  • 12.10. NICE inContact
    • 12.10.1. Company Overview
    • 12.10.2. Company Revenue
    • 12.10.3. Products
    • 12.10.4. Recent Developments
  • 12.11. SAP SE
    • 12.11.1. Company Overview
    • 12.11.2. Company Revenue
    • 12.11.3. Products
    • 12.11.4. Recent Developments
  • 12.12. Unify Inc.
    • 12.12.1. Company Overview
    • 12.12.2. Company Revenue
    • 12.12.3. Products
    • 12.12.4. Recent Developments

Note - in company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies