デフォルト表紙
市場調査レポート
商品コード
1001339

世界のクラウドベースのコンタクトセンター市場調査レポート-業界分析、規模、シェア、成長、動向、予測(2020~2027年)

Global Cloud-based Contact Center Market Research Report - Industry Analysis, Size, Share, Growth, Trends And Forecast 2020 to 2027

出版日: | 発行: Value Market Research | ページ情報: 英文 210 Pages | 納期: 即日から翌営業日

価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=110.86円
世界のクラウドベースのコンタクトセンター市場調査レポート-業界分析、規模、シェア、成長、動向、予測(2020~2027年)
出版日: 2021年04月01日
発行: Value Market Research
ページ情報: 英文 210 Pages
納期: 即日から翌営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

世界のクラウドベースのコンタクトセンターの市場規模は、過去数年間で大きく拡大し、2021年から2027年の予測期間内に大幅に成長すると予測されています。

当レポートでは、世界のクラウドベースのコンタクトセンター市場について調査し、市場の概要とともに、コンポーネント別、デプロイモデル別、組織規模別、業界別、地域別の動向、および市場に参入する企業のプロファイルなどを提供しています。

目次

第1章 序文

第2章 エグゼクティブサマリー

第3章 クラウドベースのコンタクトセンター-業界分析

  • イントロダクション-市場力学
  • 市場の推進力
  • 市場の抑制要因
  • 市場機会
  • 業界動向
  • ポーターのファイブフォース分析
  • 市場の魅力分析

第4章 バリューチェーン分析

  • バリューチェーン分析
  • 原材料分析
  • 潜在的なバイヤーのリスト
  • マーケティングチャネル

第5章 COVID-19の発生の影響分析

  • COVID-19アウトブレイクの影響分析
  • COVID-19影響分析:生産、輸入、輸出、需要別
  • 市場:COVID-19前 対 COVID-19後
  • コロナウイルス(COVID-19)の流行の影響予測
  • COVID-19:ミクロおよびマクロ因子分析

第6章 世界のクラウドベースのコンタクトセンター市場、コンポーネント別

  • コンポーネント別の概要
  • 履歴データと予測データ
  • コンポーネント別分析
  • ソリューション市場
  • サービス市場

第7章 世界のクラウドベースのコンタクトセンター市場、デプロイモデル別

  • デプロイモデル別の概要
  • 履歴データと予測データ
  • デプロイモデル別分析
  • パブリッククラウド市場
  • プライベートクラウド市場

第8章 世界のクラウドベースのコンタクトセンター市場、組織規模別

  • 組織規模別の概要
  • 履歴データと予測データ
  • 組織規模別分析
  • 中小企業(SME)市場
  • 大企業市場

第9章 世界のクラウドベースのコンタクトセンター市場、業界別

  • 業界別の概要
  • 履歴データと予測データ
  • 産業別分析
  • BFSI市場
  • 通信市場
  • ITおよびITeS市場
  • 政府および公共部門の市場
  • 小売および消費財市場
  • 製造市場
  • エネルギーおよび公益事業市場
  • メディアおよびエンターテインメント市場
  • ヘルスケアおよびライフサイエンス市場
  • その他の市場

第10章 世界のクラウドベースのコンタクトセンター市場、地域別

  • 地域別の見通し
  • イントロダクション
  • 北米
  • 欧州
  • アジア太平洋
  • ラテンアメリカ
  • 中東とアフリカ

第11章 参入企業による競合情勢

  • クラウドベースのコンタクトセンター市場競争
  • パートナーシップ/コラボレーション/契約
  • 合併と買収
  • 新製品の発売
  • その他の開発

第12章 企業プロファイル

  • 企業シェア分析
  • 市場集中度
  • Genesys
  • NICE
  • Vonage
  • Five9
  • Cisco
  • Talkdesk
  • 8x8
  • Avaya
  • Content Guru
  • Serenova
  • RingCentral
  • Aspect Software
  • 3CLogic
  • Enghouse Interactive
  • Ameyo
  • Vocalcom
  • Sentiment Machines
  • JustCall
図表

LIST OF TABLES

  • Market Snapshot
  • Drivers : Impact Analysis
  • Restraints : Impact Analysis
  • List of Raw Material
  • List of Raw Material Manufactures
  • List of Potential Buyers
  • COVID-19 Impact Analysis by Production, Import, Export and Demand
  • Pre V/S Post COVID-19
  • Estimated Impact Of The Coronavirus (Covid-19) Epidemic
  • COVID-19: Micro and Macro Factor Analysis
  • Analysis by Component (USD MN)
  • Solutions Market by Geography (USD MN)
  • Services Market by Geography (USD MN)
  • Analysis Market by Deployment Model (USD MN)
  • Public Cloud Market by Geography (USD MN)
  • Private Cloud Market by Geography (USD MN)
  • Analysis by Organization Size (USD MN)
  • Small and Medium-sized Enterprises (SMEs) Market by Geography (USD MN)
  • Large Enterprises Market by Geography (USD MN)
  • Analysis by Industries (USD MN)
  • BFSI Market by Geography (USD MN)
  • Telecommunications Market by Geography (USD MN)
  • IT and ITeS Market by Geography (USD MN)
  • Government and Public Sector Market by Geography (USD MN)
  • Retail and Consumer Goods Market by Geography (USD MN)
  • Manufacturing Market by Geography (USD MN)
  • Energy and Utilities Market by Geography (USD MN)
  • Media and Entertainment Market by Geography (USD MN)
  • Healthcare and Life Sciences Market by Geography (USD MN)
  • Others Market by Geography (USD MN)
  • Global Cloud-Based Contact Center Market by Geography (USD MN)
  • North America Market Analysis (USD MN)
  • United State Market Analysis (USD MN)
  • Canada Market Analysis (USD MN)
  • Mexico Market Analysis (USD MN)
  • Europe Market Analysis (USD MN)
  • Europe Market Estimate by Country (USD MN)
  • United Kingdom Market Analysis (USD MN)
  • France Market Analysis (USD MN)
  • Germany Market Analysis (USD MN)
  • Italy Market Analysis (USD MN)
  • Russia Market Analysis (USD MN)
  • Spain Market Analysis (USD MN)
  • Rest of Europe Market Analysis (USD MN)
  • Asia Pacific Market Analysis (USD MN)
  • China Market Analysis (USD MN)
  • Japan Market Analysis (USD MN)
  • India Market Analysis (USD MN)
  • South Korea Market Analysis (USD MN)
  • Australia Market Analysis (USD MN)
  • Rest of Asia Pacific Market Analysis (USD MN)
  • Latin America Market Analysis (USD MN)
  • Brazil Market Analysis (USD MN)
  • Argentina Market Analysis (USD MN)
  • Peru Market Analysis (USD MN)
  • Chile Market Analysis (USD MN)
  • Rest of Latin America Market Analysis (USD MN)
  • Middle East & Africa Market Analysis (USD MN)
  • Saudi Arabia Market Analysis (USD MN)
  • UAE Market Analysis (USD MN)
  • Israel Market Analysis (USD MN)
  • South Africa Market Analysis (USD MN)
  • Rest of Middle East and Africa Market Analysis (USD MN)
  • Partnership/Collaboration/Agreement
  • Mergers And Acquisiton

LIST OF FIGURES

  • Research Scope of Cloud-Based Contact Center Report
  • Market Research Process
  • Market Research Methodology
  • Global Cloud-Based Contact Center Market Size, by Region (USD MN)
  • Porters Five Forces Analysis
  • Market Attractiveness Analysis by Component
  • Market Attractiveness Analysis by Deployment Model
  • Market Attractiveness Analysis by Organization Size
  • Market Attractiveness Analysis by Industries
  • Market Attractiveness Analysis by Region
  • Value Chain Analysis
  • Global Market Analysis by Component (USD MN)
  • Solutions Market by Geography (USD MN)
  • Services Market by Geography (USD MN)
  • Global Market Analysis by Deployment Model (USD MN)
  • Public Cloud Market by Geography (USD MN)
  • Private Cloud Market by Geography (USD MN)
  • Global Market Analysis by Organization Size (USD MN)
  • Small and Medium-sized Enterprises (SMEs) Market by Geography (USD MN)
  • Large Enterprises Market by Geography (USD MN)
  • Global Market Analysis by Industries (USD MN)
  • BFSI Market by Geography (USD MN)
  • Telecommunications Market by Geography (USD MN)
  • IT and ITeS Market by Geography (USD MN)
  • Government and Public Sector Market by Geography (USD MN)
  • Retail and Consumer Goods Market by Geography (USD MN)
  • Manufacturing Market by Geography (USD MN)
  • Energy and Utilities Market by Geography (USD MN)
  • Media and Entertainment Market by Geography (USD MN)
  • Healthcare and Life Sciences Market by Geography (USD MN)
  • Others Market by Geography (USD MN)
  • Global Market by Revenue
  • North America Market by Revenue
  • Europe Market by Revenue
  • Asia Pacific Market by Revenue
  • Latin America Market by Revenue
  • Middle East & Africa Market by Revenue
  • Recent Development in Industry
  • Company Market Share Analysis, 2020

Kindly note that the above listed are the basic tables and figures of the report and are not limited to the TOC.

目次

Value Market Research's latest report on the Global Cloud-based Contact Center Market identified a significant growth in the industry over the last few years and anticipates it to grow considerably within the forecast period of 2021-2027.

The global cloud-based contact center market report provides a complete evaluation of the market for the forecast period. The report consists of various segments as well as an analysis of the factors playing a significant role in the market. The factors include the drivers, restraints, challenges and opportunities and the impact of these factors on the market has been provided in the report. The drivers and restraints are classified as intrinsic factors while the opportunities and challenges are classified as extrinsic factors of the market. The global cloud-based contact center market study provides an insight on the developments of the market in terms of revenue throughout the specified period.

This report provides a complete analysis for the global cloud-based contact center market. An in-depth secondary research, primary interviews and in-house expert reviews are responsible for providing the market estimates for the global cloud-based contact center market. These market estimates have been put together by studying the impact of different social, political and economic factors along with the current market dynamics that are affecting the global cloud-based contact center market growth.

The report begins with the market overview, followed by a crisp executive summary. The Porter's Five Forces analysis covered in this study will assist in understanding the five forces namely buyers bargaining power, suppliers bargaining power, threat of new entrants, the threat of substitutes and the degree of competition in the global cloud-based contact center market. It also helps to explain the various participants such as system integrators, intermediaries and end users within the market. The report by Value Market Research also focuses on the competitive landscape of the global cloud-based contact center market.

The market analysis involves a section exclusively to list the major players of the global cloud-based contact center market wherein our analysts provide an insight into the financial statements of all the key players along with its key development product. The company profile section in the report also provides a business overview and financial information. The companies provided in this section can be customized as per the client's requirement.

The Cloud-based Contact Center Market Report Segments the market as below-

By Component

Solutions

Services

By Deployment Model

Public Cloud

Private Cloud

By Organization Size

Small and Medium-sized Enterprises (SMEs)

Large Enterprises

By Industries

BFSI

Telecommunications

IT and ITeS

Government and Public Sector

Retail and Consumer Goods

Manufacturing

Energy and Utilities

Media and Entertainment

Healthcare and Life Sciences

Others (travel and hospitality, transportation and logistics, and education)

TABLE OF CONTENTS

1 . PREFACE

  • 1.1. Report Description
    • 1.1.1. Objective
    • 1.1.2. Target Audience
    • 1.1.3. Unique Selling Proposition (USP) & offerings
  • 1.2. Research Scope
  • 1.3. Research Methodology
    • 1.3.1. Market Research Process
    • 1.3.2. Market Research Methodology

2 . EXECUTIVE SUMMARY

  • 2.1. Highlights of Market
  • 2.2. Global Market Snapshot

3 . CLOUD-BASED CONTACT CENTER - INDUSTRY ANALYSIS

  • 3.1. Introduction - Market Dynamics
  • 3.2. Market Drivers
  • 3.3. Market Restraints
  • 3.4. Opportunities
  • 3.5. Industry Trends
  • 3.6. Porter's Five Force Analysis
  • 3.7. Market Attractiveness Analysis
    • 3.7.1 By Component
    • 3.7.2 By Deployment Model
    • 3.7.3 By Organization Size
    • 3.7.4 By Industries
    • 3.7.5 By Region

4 . VALUE CHAIN ANALYSIS

  • 4.1. Value Chain Analysis
  • 4.2. Raw Material Analysis
    • 4.2.1. List of Raw Materials
    • 4.2.2. Raw Material Manufactures List
    • 4.2.3. Price Trend of Key Raw Materials
  • 4.3. List of Potential Buyers
  • 4.4. Marketing Channel
    • 4.4.1. Direct Marketing
    • 4.4.2. Indirect Marketing
    • 4.4.3. Marketing Channel Development Trend

5 . IMPACT ANALYSIS OF COVID-19 OUTBREAK

  • 5.1. Impact Analysis of Covid-19 Outbreak
    • 5.1.1. Direct Impact on Production
    • 5.1.2. Supply Chain and Market Disruption
    • 5.1.3. Financial Impact on Firms and Financial Markets
  • 5.2. COVID-19 Impact Analysis by Production, Import, Export and Demand
  • 5.3. Market: Pre V/S Post COVID-19
  • 5.4. Estimated Impact of the Coronavirus (COVID-19) Epidemic
  • 5.5. COVID-19: Micro and Macro Factor Analysis

6 . GLOBAL CLOUD-BASED CONTACT CENTER MARKET ANALYSIS BY COMPONENT

  • 6.1 Overview by Component
  • 6.2 Historical and Forecast Data
  • 6.3 Analysis by Component
  • 6.4 Solutions Market by Regions
  • 6.5 Services Market by Regions

7 . GLOBAL CLOUD-BASED CONTACT CENTER MARKET ANALYSIS BY DEPLOYMENT MODEL

  • 7.1 Overview by Deployment Model
  • 7.2 Historical and Forecast Data
  • 7.3 Analysis by Deployment Model
  • 7.4 Public Cloud Market by Regions
  • 7.5 Private Cloud Market by Regions

8 . GLOBAL CLOUD-BASED CONTACT CENTER MARKET ANALYSIS BY ORGANIZATION SIZE

  • 8.1 Overview by Organization Size
  • 8.2 Historical and Forecast Data
  • 8.3 Analysis by Organization Size
  • 8.4 Small and Medium-sized Enterprises (SMEs) Market by Regions
  • 8.5 Large Enterprises Market by Regions

9 . GLOBAL CLOUD-BASED CONTACT CENTER MARKET ANALYSIS BY INDUSTRIES

  • 9.1 Overview by Industries
  • 9.2 Historical and Forecast Data
  • 9.3 Analysis by Industries
  • 9.4 BFSI Market by Regions
  • 9.5 Telecommunications Market by Regions
  • 9.6 IT and ITeS Market by Regions
  • 9.7 Government and Public Sector Market by Regions
  • 9.8 Retail and Consumer Goods Market by Regions
  • 9.9 Manufacturing Market by Regions
  • 9.10. Energy and Utilities Market by Regions
  • 9.11 Media and Entertainment Market by Regions
  • 9.12 Healthcare and Life Sciences Market by Regions
  • 9.13 Others Market by Regions

10 . GLOBAL CLOUD-BASED CONTACT CENTER MARKET ANALYSIS BY GEOGRAPHY

  • 10.1. Regional Outlook
  • 10.2. Introduction
  • 10.3. North America
    • 10.3.1. Overview, Historic and Forecast Data
    • 10.3.2. North America By Segment
    • 10.3.3. North America By Country
    • 10.3.4. United State
    • 10.3.5. Canada
    • 10.3.6. Mexico
  • 10.4. Europe
    • 10.4.1. Overview, Historic and Forecast Data
    • 10.4.2. Europe by Segment
    • 10.4.3. Europe by Country
    • 10.4.4. United Kingdom
    • 10.4.5. France
    • 10.4.6. Germany
    • 10.4.7. Italy
    • 10.4.8. Russia
    • 10.4.9. Rest Of Europe
  • 10.5. Asia Pacific
    • 10.5.1. Overview, Historic and Forecast Data
    • 10.5.2. Asia Pacific by Segment
    • 10.5.3. Asia Pacific by Country
    • 10.5.4. China
    • 10.5.5. India
    • 10.5.6. Japan
    • 10.5.7. South Korea
    • 10.5.8. Australia
    • 10.5.9. Rest Of Asia Pacific
  • 10.6. Latin America
    • 10.6.1. Overview, Historic and Forecast Data
    • 10.6.2. Latin America by Segment
    • 10.6.3. Latin America by Country
    • 10.6.4. Brazil
    • 10.6.5. Argentina
    • 10.6.6. Peru
    • 10.6.7. Chile
    • 10.6.8. Rest of Latin America
  • 10.7. Middle East & Africa
    • 10.7.1. Overview, Historic and Forecast Data
    • 10.7.2. Middle East & Africa by Segment
    • 10.7.3. Middle East & Africa by Country
    • 10.7.4. Saudi Arabia
    • 10.7.5. UAE
    • 10.7.6. Israel
    • 10.7.7. South Africa
    • 10.7.8. Rest Of Middle East And Africa

11 . COMPETITIVE LANDSCAPE OF THE CLOUD-BASED CONTACT CENTER COMPANIES

  • 11.1. Cloud-Based Contact Center Market Competition
  • 11.2. Partnership/Collaboration/Agreement
  • 11.3. Merger And Acquisitions
  • 11.4. New Product Launch
  • 11.5. Other Developments

12 . COMPANY PROFILES OF CLOUD-BASED CONTACT CENTER INDUSTRY

  • 12.1. Company Share Analysis
  • 12.2. Market Concentration Rate
  • 12.3. Genesys
    • 12.3.1. Company Overview
    • 12.3.2. Financials
    • 12.3.3. Products
    • 12.3.4. Recent Developments
  • 12.4. NICE
    • 12.4.1. Company Overview
    • 12.4.2. Financials
    • 12.4.3. Products
    • 12.4.4. Recent Developments
  • 12.5. Vonage
    • 12.5.1. Company Overview
    • 12.5.2. Financials
    • 12.5.3. Products
    • 12.5.4. Recent Developments
  • 12.6. Five9
    • 12.6.1. Company Overview
    • 12.6.2. Financials
    • 12.6.3. Products
    • 12.6.4. Recent Developments
  • 12.7. Cisco
    • 12.7.1. Company Overview
    • 12.7.2. Financials
    • 12.7.3. Products
    • 12.7.4. Recent Developments
  • 12.8. Talkdesk
    • 12.8.1. Company Overview
    • 12.8.2. Financials
    • 12.8.3. Products
    • 12.8.4. Recent Developments
  • 12.9. 8x8
    • 12.9.1. Company Overview
    • 12.9.2. Financials
    • 12.9.3. Products
    • 12.9.4. Recent Developments
  • 12.10. Avaya
    • 12.10.1. Company Overview
    • 12.10.2. Financials
    • 12.10.3. Products
    • 12.10.4. Recent Developments
  • 12.11. Content Guru
    • 12.11.1. Company Overview
    • 12.11.2. Financials
    • 12.11.3. Products
    • 12.11.4. Recent Developments
  • 12.12. Serenova
    • 12.12.1. Company Overview
    • 12.12.2. Financials
    • 12.12.3. Products
    • 12.12.4. Recent Developments
  • 12.13. RingCentral
    • 12.13.1. Company Overview
    • 12.13.2. Financials
    • 12.13.3. Products
    • 12.13.4. Recent Developments
  • 12.14. Aspect Software
    • 12.14.1. Company Overview
    • 12.14.2. Financials
    • 12.14.3. Products
    • 12.14.4. Recent Developments
  • 12.15. 3CLogic
    • 12.15.1. Company Overview
    • 12.15.2. Financials
    • 12.15.3. Products
    • 12.15.4. Recent Developments
  • 12.16. Enghouse Interactive
    • 12.16.1. Company Overview
    • 12.16.2. Financials
    • 12.16.3. Products
    • 12.16.4. Recent Developments
  • 12.17. Ameyo
    • 12.17.1. Company Overview
    • 12.17.2. Financials
    • 12.17.3. Products
    • 12.17.4. Recent Developments
  • 12.18. Vocalcom
    • 12.18.1. Company Overview
    • 12.18.2. Financials
    • 12.18.3. Products
    • 12.18.4. Recent Developments
  • 12.19. Sentiment Machines
    • 12.19.1. Company Overview
    • 12.19.2. Financials
    • 12.19.3. Products
    • 12.19.4. Recent Developments
  • 12.20. JustCall
    • 12.20.1. Company Overview
    • 12.20.2. Financials
    • 12.20.3. Products
    • 12.20.4. Recent Developments

Note - in company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies