市場調査レポート

モバイルコンピューティングおよび通信プラットフォームのTCOモデル, トラック2:エンドユーザー産業別, 第5巻:小売・ホスピタリティ産業

Retail/Hospitality: Total Cost of Ownership Models for Mobile Computing and Communications Platforms

発行 VDC Research Group, Inc. 商品コード 87432
出版日 ページ情報 英文 53 Slides; 25 Exhibits
納期: 即日から翌営業日
価格
こちらの商品の販売は終了いたしました。
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モバイルコンピューティングおよび通信プラットフォームのTCOモデル, トラック2:エンドユーザー産業別, 第5巻:小売・ホスピタリティ産業 Retail/Hospitality: Total Cost of Ownership Models for Mobile Computing and Communications Platforms
出版日: 2010年01月30日 ページ情報: 英文 53 Slides; 25 Exhibits

当商品の販売は、2016年07月01日を持ちまして終了しました。

概要

当レポートは、国土安全保障など、公共安全・法規施行部門における各種モバイルコンピューティングプラットフォーム、モバイルプリンター、モバイルデバイスマネジメント(MDM)ソフトウェアのTCO(総保有コスト)を調査分析し、取得・保守・サポートのTCOモデルの構築、各種フォームファクターなどへのTCOモデルの適用、各種比較分析などをまとめ概略下記の構成でお届けいたします。

エグゼクティブサマリー

モバイルコンピューティングプラットフォーム・モバイルプリンター・MDMソフトウェアの導入基盤

  • モバイルユーザープロファイル
  • モバイルプラットフォーム
    • フォームファクター別区分
      • ノートブック/ラップトップ
      • PDA/ハンドヘルドPC
      • スマートフォン
      • スレートタブレット
      • UMPC/ネットブック
  • モバイルプリンター
    • フォームファクター別区分
      • ワークボード
      • ハンドヘルド/ポータブル
      • ベルト装着型
  • MDM(モバイルデバイスマネジメント)ソフトウェア
    • 機能性別区分
      • プロビジョニング
      • リモートモニタリング
      • リモートコントロール/サポート
      • セキュリティマネジメント
  • 通信サポート
  • 利用するデバイスサプライヤー
  • 導入ソリューションの堅牢性レベル

ソリューション要件・評価基準・意思決定

  • モバイルプラットフォーム・プリンター要件
    • 耐久性要件
    • 製品仕様
    • 保証期間
    • 買換えサイクル、など
  • モバイルプラットフォーム・プリンターの利用モデル
    • 環境
    • 1日あたりの平均使用時間
    • デバイス故障率
  • MDMソフトウェア・サービス要件
    • 導入/統合ソース
    • 機能性
    • 保守
    • ITサポートスタッフ中のモバイルユーザーの割合

TCOモデル

  • アップフロントコスト
    • ハードウェアコスト
    • MDMソフトウェアコスト
    • 開発コスト
  • サポートコスト
    • トレーニングコスト
    • オペレーションコスト
    • ダウンタイム/デバイス障害コスト

主な成功要件

目次

Abstract

Report Scope

Mobile platforms

  • Form Factors:
    • Notebooks / Laptops
    • PDAs / Handheld Computers
    • Smartphones
    • Slate Tablets
    • UMPCs / Netbooks

Mobile printers

  • Form Factors
    • Workboard
    • Handheld / Portable
    • Belt-worn

Mobile device management software (MDM)

  • Functionality:
    • Provisioning
    • Remote Monitoring
    • Remote Control / Support
    • Security Management

Level of ruggedization for deployed solutions

  • Fully Rugged
  • Rugged
  • Durable
  • Consumer / Commercial Grade

Communications support

Device suppliers used

Mobile platform and printer requirements

  • Durability requirements, product specification, length of warranty period, mobile device replacement cycles, ratio of deployed devices to backups / spares and number of external or integrated modules being run on a mobile computer at one time

Mobile platform and printer usage models

  • Environment exposure, average length of use per day and device failure rates

Mobile device management (MDM) software and service requirements

  • Source of installation / integration, functionality, maintenance and radio of mobile users to IT support staff

Total Cost of Ownership (TCO) Model

  • Upfront costs
    • Hardware costs
    • MDM Software costs
    • Development costs
  • Support costs
    • Training costs
    • Operational costs
    • Downtime / device failure costs

Table of Contents

  • Executive Findings
    • Slide 2 Ruggedized mobile computers have a TCO advantage in many retail service applications
    • Slide 3 Ruggedized mobile printers have a TCO advantage in many retail service applications
    • Slide 4 Strong performance improvement and cost savings associated with MDM solutions
  • VDC Research Methodologies
    • Slide 6 Enterprise and Government Mobility End-User Research
    • Slide 7 Enterprise Mobility Secondary Research
    • Slide 8 TCO Models
    • Slide 9 Government and Enterprise Mobility Research Scope
  • Mobile Application Opportunities: Retail Services
    • Slide 11 Greater variety of applications supported
  • Tangible Mobile Investment Benefits Realized
    • Slide 12 Mobile solution ROI and technology investment drivers are consistently strong
  • Leading Mobility Investment Concerns
    • Slide 13 Minimizing device downtime is a top of mind issue for organizations
  • Cross Section of Industries Represented
    • Slide 14 TCO research targeted mobile workers across a variety of industries
  • ...and Device Types Deployed
    • Slide 15 A cross section of device form factors evaluated in TCO models
  • ...and Usage Environments
    • Slide 16 Environment dictates device type and ruggedness
  • ...and Environmental Conditions
    • Slide 17 Mapping environment and user requirements key to mobile device selection
  • Wireless Technologies Advance Mobile ROI
    • Slide 18 Variety of wireless technologies leveraged to support mobile applications3G Remains Moderately Critical...for now
    • Slide 19 3G coverage expected to reach critical mass in 2010
  • Mobile Solution I / O Requirements Vary
    • Slide 20 Automating I/O capabilities is key to mobile solution ROI
  • Executive Summary
    • Slide 22 Ruggedized mobile computers have a TCO advantage in many retail service applications
  • Rugged VS. Commercial Grade TCO
    • Slide 23
  • Deployment Cost Breakdown: Hard Costs
    • Slide 24
  • Deployment Cost Breakdown: Soft Costs
    • Slide 25
  • Average Mobile Device Failure Rates
    • Slide 26 After trending down, failure rates are again increasing
  • Hard Costs as Percent of TCO
    • Slide 27
  • TCO Cost Breakdown
    • Slide 28
  • Failures & Lost Productivity: Large Form Factor
    • Slide 29 Rate of failures are significantly higher for commercial grade offerings.
  • Failures & Lost Productivity: Small Form Factor
    • Slide 30 Rate of failures are significantly higher for commercial grade offerings.
  • Executive Summary
    • Slide 32 Ruggedized mobile printers have a TCO advantage in many retail service applications
  • Rugged VS. Commercial Grade TCO
    • Slide 33 TCO is highest for commercial grade large form factor solutions
  • Deployment Cost Breakdown: Hard Costs
    • Slide 34 Hard costs include a variety of hardware, software and service costs
  • Deployment Cost Breakdown: Soft Costs
    • Slide 35 Cost of lost productivity and IT support tied directly to mobile printer failure rates
  • Average Mobile Printer Failure Rates
    • Slide 36 After trending down, failure rates are again increasing
  • TCO Cost Breakdown
    • Slide 37 Productivity loss represents a significant proportion of TCO - especially for non-rugged units
  • Failures & Lost Productivity: Mobile Printers
    • Slide 38 Rugged VS. Non-Rugged TCO Analysis
  • By Industry: Retail Services
    • Slide 40 Application deployment approach and frequency
  • MDM TCO / ROI: Retail Services
    • Slide 41 MDM solutions translate to support cost savings in excess of $200 per user per year
  • Picking a Vendor
    • Slide 42 Ease of deployment and use are among the most critical MDM selection factors
    • Slide 43 SW distribution and remote troubleshooting are critical device management functions
  • Security Management Requirements
    • Slide 44 Once a discrete discipline, security management now a central MDM function
  • Summary Observations
    • Slide 46

List of Exhibits

EMOB Investment Drivers

  • Exhibit I-1 Leading Retail Service Applications
  • Exhibit I-2 Considering your organization' s most recent mobile deployment, what level of benefits has your organization achieved?
  • Exhibit I-3 Rate the following mobility issues or concerns in terms of their level of importance to your firm
  • Exhibit I-4 Industry Representation
  • Exhibit I-5 Primary Device Form Factor for Most Recent Deployment
  • Exhibit I-6 For your most recent mobile deployment, what is the primary environment within which the mobile computers are deployed/ operated?
  • Exhibit I-7 What extreme environmental conditions are your mobile devices frequently or occasionally exposed to?
  • Exhibit I-8 Please specify the following wireless communications functionality for these mobile computers.
  • Exhibit I-9 Regarding WWAN requirements, how important is 3G functionality?
  • Exhibit I-10 Please specify the following Input/output functionality requirements for your most recent mobile deployment.

Mobile Devices

  • Exhibit IIa-1 Annual & Five Year TCO (in USD)
  • Exhibit IIa-2 For your most recent mobile device deployment, what percent of your installed base failed at least once?
  • Exhibit IIa-3 Hard Costs as Percent of TCO
  • Exhibit IIa-4 Five Year TCO by Form Factor and Key Contributor
  • Exhibit IIa-5 Failures & Lost Productivity: Large Form Factor
  • Exhibit IIa-6 Failures & Lost Productivity: Small Form Factor

Mobile Printers

  • Exhibit IIb-1 Annual & Five Year TCO (in USD)
  • Exhibit IIb-2 For your most recent mobile device deployment, what percent of your installed base failed at least once?
  • Exhibit IIb-3 Five Year TCO by Form Factor and Key Contributor
  • Exhibit IIb-4 Failures and Lost Productivity: Mobile Printers

Mobile Device Management

  • Exhibit IIc-1 What is the primary way your organization deploys mobile applications
  • Exhibit IIc-2 Average number of applications and updates deployed to mobile devices
  • Exhibit IIc-3 Rate the following factors in terms of their importance when selecting mobile device management software vendors
  • Exhibit IIc-4 Rate the following device management functions in terms of their importance to your firm
  • Exhibit IIc-5 Rate the following security management functions in terms of their level of importance to your firm
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