The Mobile Proposition for Disruption in the Global Postal-Courier Market

発行 VDC Research Group, Inc. 商品コード 346764
出版日 ページ情報 英文 48 Pages; 21 Exhibits
納期: 即日から翌営業日
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世界の郵便・宅配市場におけるモバイル技術のディスラプティブな提供価値 The Mobile Proposition for Disruption in the Global Postal-Courier Market
出版日: 2015年12月15日 ページ情報: 英文 48 Pages; 21 Exhibits



  • 主要調査結果


  • 表:モビリティの価値の拡大
    • 郵便の役割の変化
  • 表:世界の郵便局員市場
    • Eコマースと荷物の増加
    • ラストマイルにおける進化
    • 5カ年予測


  • 表:モバイル郵便・宅配ソリューションへの投資を推進する主な市場圧力とは?
    • デバイスへの期待
  • 表:郵便・宅配アプリケーションをサポートするモバイルデバイス:主要選定基準
    • モバイルデバイスの進化
  • 表:郵便・宅配アプリケーションをサポートするモバイルデバイスとともに用いるアクセサリ
    • 郵便・宅配消費者デバイス
  • 表:堅牢性モバイルへの投資アプローチ
    • 5カ年予測
  • 表:世界のハードウェア市場の予測
  • 表:南北アメリカのハードウェア市場の予測
  • 表:欧州・中東・アフリカのハードウェア市場の予測
  • 表:アジア太平洋のハードウェア市場の予測


  • 表:OSのシェア
    • OSの選択肢
  • 表:既存のWindows Mobile 6.x/Windows Embedded Handheld 6.5/CEモバイル郵便・宅配ソリューションからの移行計画
    • 移行のためのツール
    • 市場シェア・予測


  • 表:モバイル郵便・宅配ソリューションプロバイダーの評価において重要な選定基準
    • アプリケーションの利用事例
  • 表:現在サポートしている、あるいはサポートする予定のアプリケーション
    • 追跡 (トラック&トレース)
    • PoD (宅配証明)
    • ルートの最適化/ナビゲーション
    • 発送
    • 5カ年予測
  • 表:世界のソフトウェア市場
  • 表:モバイル郵便・宅配ソリューションのための予算の配分


  • 表:モバイル郵便・宅配ソリューションの導入における主な障壁
    • IoT (Internet of Things)
    • ウェアラブル/AR (拡張現実)
  • 表:郵便・宅配アプリケーションへのウェアラブルデバイスの利用状況・利用計画
  • 表:ウェアラブルイニシアチブの推進因子



  • モバイルデバイス/コンピューター
  • 独立系ソフトウェアベンダー (ISV)


VDC Research

  • 著者について
  • VDC Researchについて

Postal-courier organizations have traditionally employed mobile devices and applications to increase the efficiency and reduce the costs of business processes in the field and distribution center. Continued evolution of mobile technology, however, now places organizations in a position to consider new types of devices, operating systems, and applications. Support for legacy Windows systems will end in 2020, creating a particularly vexing problem for those in the space; decisions made in the coming years will have lasting effects on a company's mobile strategy. Market forces and developments also pose new challenges to players in the space. New competitors entering the market due to market liberalization have pushed down prices while providing new delivery options at speeds quicker than ever before. Furthermore, evolving business/delivery models and the decline in traditional mail, as well as rising parcel volumes driven by the prominence of e-commerce, continue to complicate a centuries-old industry. New technologies provide some opportunities for addressing these changes, but investments can be costly and returns volatile. This report provides crucial insights for developing an effective mobile strategy in light of the various changes in the postal-courier market.

What questions are addressed?

  • What mobile devices are used in the postal-courier market today?
  • What mobile applications are used by postal-courier organizations, and how are they used?
  • What is the market size and growth rate for postal-courier mobile applications/software?
  • What is the mobile operating system of the future, and how will organizations make the transition?
  • What is the market size for mobile postal devices?
  • How do mobile technology opportunities differ by region?

Who should read this report?

Anyone participating directly or indirectly in the development, marketing, or distribution of solutions for postal/courier-related deployment environments is a suitable audience. This report summarizes key market trends and important solutions we have identified through our research. Ultimately, this report is intended to educate the reader about the key participants involved in the postal-courier ecosystem and critically analyze prominent vendors and solutions providers.

Executive Summary

The postal-courier industry, in the midst of market changes, will need to grapple with a significant technological challenge that looms on the horizon. The delivery of goods is an expensive proposition that requires significant capital investments and a large supply of labor. Technology, in the form of handheld devices and delivery software, creates an efficient process that enables companies to minimize costs and maximize revenues. The handhelds used by delivery personnel include a number of important capabilities-bar code scanning, messaging, GPS-that help facilitate workflows. From enabling track and trace to obtaining proof of delivery, the current use-cases for these devices are plentiful. As consumers' expectations grow and their desire for greater personalization increases, postal-courier organizations will rely heavily on these devices to transfer real-time data between all parties involved in a transaction. Moreover, postal-courier organizations attempting to expand their service offerings to offset declining mail volumes and differentiate themselves from the competition will employ handheld devices and new applications to complete additional business processes. To this end, upgrading to a new, more modern operating system will help organizations expand into auxiliary, customer-facing services.

The approaching end-of-life of Windows legacy systems, on which many postal-courier handheld devices operate, will force organizations to make substantial investments in mobile technologies over the next five years. Moreover, the growing sophistication of consumer devices will compel many to reconsider their use of dependable handheld computers. These technology considerations take place in a greater postal-courier ecosystem in which technology and market forces collide to change business models and processes. Given the close interaction of these two dimensions, VDC examines both market and technical trends and developments when creating its forecasts for mobile device and software spending. In both technologies, we identify several opportunities for growth.

Key Findings

  • Mobility in the consumer space continues to influence enterprise decisions in regard to both hardware and software. As organizations look to upgrade technology, they increasingly take inspiration from consumer technology and increasingly implement consumer devices. Moreover, with legacy Windows systems on life support, modern consumer operating systems will likely play a greater role in the enterprise handheld space.
  • Revenues for postal-courier mobile devices are expected to be approximately $XX in 2019. Developing nations offer the greatest growth prospects due to a lower level of device penetration, and APAC is poised to grow the quickest, with a CAGR of XX%.
  • While many postal-courier agencies continue to run their mobile devices on legacy Windows operating systems, a growing number are transitioning to Android in light of limited options from Microsoft and the growing enterprise capabilities of Android.
  • Since legacy Windows applications are not compatible with next-generation operating systems, postal-courier organizations making the transition will need to recode their applications. A number of tools on the market aid in this expensive and complicated proposition, and the approach taken will dictate future OS opportunities.
  • Internet of Things (IoT) and augmented reality exemplify the opportunities posed by new technologies in revolutionizing business processes, and a number of organizations have already invested in, and implemented, these technologies.

Global Market Overview

The centuries-old postal-courier industry faces a number of challenges posed by a more electronically connected globe that now largely relies on email instead of postal mail for correspondence. Mail volumes continue to fall as parcel volumes, sparked by increased e-commerce activity, have risen substantially over the past few years. Deeply affected by these trends, traditional postal organizations started modifying their business strategies several years ago to reduce costs, expand services, and focus on the parcel aspects of their business. Increased competition from large courier organizations-DHL, FedEx, UPS-increase the pressure on postal organizations to enact significant reforms.

Consumers expect more from delivery organizations than ever before. Same day delivery, low costs, personalization, and track and trace capabilities are increasingly the benchmark by which to judge delivery service. Such expectations make last mile delivery more costly. New market disruptors-Amazon, Uber, Postmates, Alibaba-bring innovative delivery models that attempt to leverage economies of scope and logistics technology. Furthermore, parcel shops and lockers also offer a unique solution to last mile delivery by reducing costs and providing consumers with greater control over pickup and drop off.

Postal and parcel trends differ greatly by region, but several overarching themes have substantial implications for the future of the market. Mobile technologies will continue to play an important role in this space as organizations use technology to adapt to market trends and compete effectively. Moreover, key decision-makers in the space acknowledge that mobility is not only growing in importance, but also providing a competitive advantage and increasing efficiency. With a history of embracing technology, postal courier agencies continue to experiment with new technologies to help them meet the needs of customers.

Table of Contents

Inside This Report

  • What questions are addressed?
  • Who should read this report?

Table of Contents

Executive Summary

  • Key Findings

Global Market Overview

  • Exhibit 1: Growing Value of Mobility (Percentage of Respondents)
    • The Post's Changing Role
  • Exhibit 2: Global Postal Worker Market Figures
    • E-Commerce and Parcel Expansion
    • Developments on the Last Mile
    • A Five-Year Outlook

Market Outlook: Mobile Devices

  • Exhibit 3: What are the leading market pressures driving investments in mobile postal-courier solutions? (Percentage of Respondents)
    • Device Expectations
  • Exhibit 4: When evaluating mobile devices to support postal/courier applications, what are your organization's primary selection criteria? (Percentage of Respondents)
    • Evolution of the Mobile Device
  • Exhibit 5: What accessories, if any, does/would your organization use in conjunction with its mobile devices to support postal-courier applications? (Percentage of Respondents)
    • Postal-Courier Consumer Devices
  • Exhibit 6: What best reflects your organization's approach to rugged mobile investments moving forward? (Percentage of Respondents)
    • Five-Year Forecast
  • Exhibit 7: Global Hardware Forecast (Thousands of Units, Millions of Dollars)
    • Americas
  • Exhibit 8: Americas Hardware Forecast (Thousands of Units, Millions of Dollars)
    • EMEA
  • Exhibit 9: EMEA Hardware Forecast (Thousands of Units, Millions of Dollars)
    • APAC
  • Exhibit 10: APAC Hardware Forecast (Thousands of Units, Millions of Dollars)

Market Outlook: Operating Systems

  • Exhibit 11: OS Market Share (Percentage of Market Share)
    • OS Options
  • Exhibit 12: Does your organization currently have a migration plan for your existing Windows Mobile 6.x/Windows Embedded Handheld 6.5/CE mobile postal/courier solutions? (Percentage of Respondents)
    • Tools for Migration
    • OS Market Share and Forecast

Market Outlook: Mobile Apps

  • Exhibit 13: When evaluating mobile postal-courier solution providers, what are the three most important selection criteria? (Percentage of Respondents)
    • Application Use-Cases
  • Exhibit 14: Which of the following applications does your organization currently/plan to support? (Percentage of Respondents)
    • Track and Trace
    • Proof of Delivery (PoD)
    • Route Optimization/Navigation
    • Dispatch
    • Five-Year Forecast
  • Exhibit 15: Global Software Market (Millions of Dollars)
  • Exhibit 16: Approximately what percent of your organization's mobile budget for mobile postal/courier solutions is allocated to the following? (Percentage of Respondents)

Technology Opportunities

  • Exhibit 17: What are the leading barriers to deploying a mobile postal/courier solution? (Percentage of Respondents)
    • Internet of Things (IoT)
    • Wearables/Augmented Reality
  • Exhibit 18: Does your organization currently use/plan to deploy wearable devices for any postal/courier applications? (Percentage of Respondents)
  • Exhibit 19: What are the primary factors or application drivers for your wearable initiatives? (Percentage of Respondents)

Final Thoughts

Competitive Landscape

  • Mobile Devices/Computers
  • Independent Software Vendors (ISVs)

Additional Exhibits

  • Exhibit 20: What are the primary factors driving your organization to reconsider your rugged mobile investments and replace these devices with non-rugged consumer devices? (Percentage of Respondents) Exhibit 21: How has your organization's 2015 postal-courier mobility budget changed in comparison to 2014? (Percentage of Respondents)

VDC Research

  • About the Author
  • About VDC Research
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