The Mobile Proposition for Disruption in the Global Postal-Courier Market
|発行||VDC Research Group, Inc.||商品コード||346764|
|出版日||ページ情報||英文 48 Pages; 21 Exhibits
|世界の郵便・宅配市場におけるモバイル技術のディスラプティブな提供価値 The Mobile Proposition for Disruption in the Global Postal-Courier Market|
|出版日: 2015年12月15日||ページ情報: 英文 48 Pages; 21 Exhibits||
Postal-courier organizations have traditionally employed mobile devices and applications to increase the efficiency and reduce the costs of business processes in the field and distribution center. Continued evolution of mobile technology, however, now places organizations in a position to consider new types of devices, operating systems, and applications. Support for legacy Windows systems will end in 2020, creating a particularly vexing problem for those in the space; decisions made in the coming years will have lasting effects on a company's mobile strategy. Market forces and developments also pose new challenges to players in the space. New competitors entering the market due to market liberalization have pushed down prices while providing new delivery options at speeds quicker than ever before. Furthermore, evolving business/delivery models and the decline in traditional mail, as well as rising parcel volumes driven by the prominence of e-commerce, continue to complicate a centuries-old industry. New technologies provide some opportunities for addressing these changes, but investments can be costly and returns volatile. This report provides crucial insights for developing an effective mobile strategy in light of the various changes in the postal-courier market.
Anyone participating directly or indirectly in the development, marketing, or distribution of solutions for postal/courier-related deployment environments is a suitable audience. This report summarizes key market trends and important solutions we have identified through our research. Ultimately, this report is intended to educate the reader about the key participants involved in the postal-courier ecosystem and critically analyze prominent vendors and solutions providers.
The postal-courier industry, in the midst of market changes, will need to grapple with a significant technological challenge that looms on the horizon. The delivery of goods is an expensive proposition that requires significant capital investments and a large supply of labor. Technology, in the form of handheld devices and delivery software, creates an efficient process that enables companies to minimize costs and maximize revenues. The handhelds used by delivery personnel include a number of important capabilities-bar code scanning, messaging, GPS-that help facilitate workflows. From enabling track and trace to obtaining proof of delivery, the current use-cases for these devices are plentiful. As consumers' expectations grow and their desire for greater personalization increases, postal-courier organizations will rely heavily on these devices to transfer real-time data between all parties involved in a transaction. Moreover, postal-courier organizations attempting to expand their service offerings to offset declining mail volumes and differentiate themselves from the competition will employ handheld devices and new applications to complete additional business processes. To this end, upgrading to a new, more modern operating system will help organizations expand into auxiliary, customer-facing services.
The approaching end-of-life of Windows legacy systems, on which many postal-courier handheld devices operate, will force organizations to make substantial investments in mobile technologies over the next five years. Moreover, the growing sophistication of consumer devices will compel many to reconsider their use of dependable handheld computers. These technology considerations take place in a greater postal-courier ecosystem in which technology and market forces collide to change business models and processes. Given the close interaction of these two dimensions, VDC examines both market and technical trends and developments when creating its forecasts for mobile device and software spending. In both technologies, we identify several opportunities for growth.
The centuries-old postal-courier industry faces a number of challenges posed by a more electronically connected globe that now largely relies on email instead of postal mail for correspondence. Mail volumes continue to fall as parcel volumes, sparked by increased e-commerce activity, have risen substantially over the past few years. Deeply affected by these trends, traditional postal organizations started modifying their business strategies several years ago to reduce costs, expand services, and focus on the parcel aspects of their business. Increased competition from large courier organizations-DHL, FedEx, UPS-increase the pressure on postal organizations to enact significant reforms.
Consumers expect more from delivery organizations than ever before. Same day delivery, low costs, personalization, and track and trace capabilities are increasingly the benchmark by which to judge delivery service. Such expectations make last mile delivery more costly. New market disruptors-Amazon, Uber, Postmates, Alibaba-bring innovative delivery models that attempt to leverage economies of scope and logistics technology. Furthermore, parcel shops and lockers also offer a unique solution to last mile delivery by reducing costs and providing consumers with greater control over pickup and drop off.
Postal and parcel trends differ greatly by region, but several overarching themes have substantial implications for the future of the market. Mobile technologies will continue to play an important role in this space as organizations use technology to adapt to market trends and compete effectively. Moreover, key decision-makers in the space acknowledge that mobility is not only growing in importance, but also providing a competitive advantage and increasing efficiency. With a history of embracing technology, postal courier agencies continue to experiment with new technologies to help them meet the needs of customers.