市場調査レポート

エンタープライズモビリティソリューション:輸送・ロジスティクス・倉庫業

Transportation, Logistics & Warehousing: Enterprise Mobility Vertical & Application Markets

発行 VDC Research Group, Inc. 商品コード 261908
出版日 ページ情報 英文 82 Pages, 88 Exhibits
納期: 即日から翌営業日
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エンタープライズモビリティソリューション:輸送・ロジスティクス・倉庫業 Transportation, Logistics & Warehousing: Enterprise Mobility Vertical & Application Markets
出版日: 2012年10月31日 ページ情報: 英文 82 Pages, 88 Exhibits
概要

輸送部門におけるモビリティソリューションの市場機会は2016年には40億ドルを超えると推計されています。また、倉庫業・DC向けモバイルソリューションの市場機会は2016年には25億ドルを超えると推計されています。

当レポートでは、輸送・ロジスティクス・倉庫業におけるエンタープライズモビリティソリューションの導入動向について調査分析し、ソリューションの市場規模実績・予測(デバイス・ソフトウェア・サービス区分別)、市場動向および各種影響因子の分析、モバイル技術の動向、主要ベンダーのシェア、主要ベンダーのプロファイル、ベンダーへの提言などをまとめ、概略下記の構成でお届けいたします。

重要ポイント

  • 輸送
  • 倉庫業

ベンダーへの提言

  • 輸送・倉庫業は依然として技術投資に慎重な姿勢...

調査範囲・調査手法

戦略的課題・成長推進因子・動向

  • 先進国の企業は経済的困難を相殺するためのビジネスモデルを導入:コストの最小化およびカスタマーサービスイニシアチブの優先度が高まる
  • 日本・タイ・インドネシアおよび中東の最近の出来事:今日の経済の相互性を示唆・地域の動向が市場全体に影響
  • 厳しい市場環境により航空輸送収益が大幅に落ち込み
  • トラッキングサービスの需要の減少:産業統合を推進
  • 付加価値サービス:郵便・宅配市場に台頭
  • 高コスト:シッピングサービスの需要により相殺
  • 鉄道のサービス品質の進化:産業成長を推進
  • 技術&プロセスの革新:魅力を増すインターモーダル市場を推進
  • 複雑なサプライチェーン:高度モバイル技術の需要を推進

モバイル技術の動向

  • IT関連意思決定者の80%以上:輸送・ロジスティクス・倉庫業向けモバイルソリューションへの予算を拡大する見通し
  • モビリティの動機:SMBと大規模企業で大きく異なる
  • 分散した資産および従業員の管理:大規模企業のモバイル投資の主な動機
  • ITのコンシューマライゼーション:企業におけるスマートフォンおよびタブレット技術のサポート拡大を推進
  • OSの動向
  • Windows 8のノートブック出荷量への影響:2013年後半から2014年初頭にずれ込む見通し
  • Androidが中小規模企業出で勢いづく
  • しかしコスト圧力から非堅牢性デバイスへの評価・需要も盛り上がる
  • 堅牢性技術は依然として輸送・ロジスティクス・倉庫業のサポートに必須だが、多くに費用対効果が悪いと考えられている
  • 輸送・ロジスティクス・倉庫業:BYODには理想的な業種ではない
  • MDMソリューション:今後数年で高い導入率となる見通し、など

市場推計・予測:輸送

  • 輸送部門におけるモビリティソリューションの市場機会の見通し
  • 小規模フォームファクターソリューションが主流に
  • 輸送/DSD
  • チャネルパートナーへの焦点
  • 輸送部門における消費者向け技術の利用の拡大
  • エンタープライズモビリティソリューション:荷送人と運送業者の協力を支援
  • 高度化するアプリケーション:総合的デバイス・アプリケーションマネジメントソリューションの需要の拡大
  • 輸送市場向けモバイルソフトウェアの予測

市場推計・予測:倉庫業

  • 倉庫/DCモバイルソリューション
  • 主なモバイルソリューションの動向:倉庫業
  • 耐久型ハンドヘルド&フォークリフトデバイス:倉庫・DC市場の第一のモバイルソリューション
  • チャネルパートナーへの注目
  • マルチモードデータ収集ソリューションの移行の支援

ベンダーのシェア

  • Motorolaが首位を維持し、LXEを買収したHoneywellが続く
  • HoneywellはLXEの買収によりフォークリフト市場に参入・MotorolaはPSIONの買収で対抗
  • 輸送区分でのAndroidの導入が他の部門より多い・ 組込みフリートマネジメントソリューション向けのAndroidの利用も同様に成長している

ベンダープロファイル

  • Accellos
  • Apacheta Corporation
  • Cardinal Hosted Logistics
  • Descartes Systems Group
  • HighJump Software
  • Honeywell International Inc.
  • Intermec Inc.
  • McLeod Software
  • Motorola Solutions
  • PeopleNet
  • Qualcomm Inc.
  • XRS Corporation
  • Xora
目次

Abstract

Market Overview

Transportation and warehousing sectors as a whole remain cautious with their technology investments...

Transportation intensive organizations continue to take a cautious approach and are relying on legacy and home grown transportation systems were initially implemented in the 80's and 90's. Historically expensive propriety hardware and communications costs associated with early mobile solutions could be justified for expensive delivery resources and high value service assets. In today's world however, commercial and often consumer based hardware technologies and ubiquitous low cost high speed data networks are enabling the spread of mobile solutions across all fleet and mobile worker oriented industries.

New fleet management best practices are encouraging fleet owners to re-evaluate their ways of working and the technologies they use to manage their fleets. While traditional fleet management practices remain effective, new practices are emerging in response to a dramatically-changing environment. Three factors are primary in catalyzing the change. Unstable fuel costs; increased governmental regulation; and rapid technological progress with corresponding reductions in technology costs.

Much needed consolidation in the fragmented - and often very local - transportation and solution provider community continues. From Trimble acquiring PeopleNet in 2011 to Motorola's acquisition of Psion in 2012. With the market entering a mature phase in terms of growth outlook, continued consolidation is expected as vendors look to transactions to increase scale, customer base, and market share, enter new vertical segments, expand into new regions, or acquire vital complimentary assets, know-how, and skills to address future challenges.

Renewed focus on optimization tools for routes & network and assets. The need for predictability in a network driven by short-term forecasting and constrained by network reliability and capacity issues is emerging as a key focus area of logistics service providers. Key requirements by transportation organizations span empty asset optimization, predictive analytics based on booking demand and mobile asset management to support real time re-routing.

Forward looking organizations have recognized that they can derive advantages from mobility - particularly considering that a substantial percentage of their equipment remains "non-instrumented". Moving forward, we expect many transportation organizations to shift their focus from logistics oriented applications to more customer service and loyalty programs. From Amtrak deploying iPhones for mobile ticketing applications to European postal organizations leveraging mobile devices to deliver citizen services, engaging with customers through mobile devices is becoming increasingly pervasive.

Enterprise mobility solutions for supply chain environments continue to mature, with diverse technologies such as RFID, wireless sensor networks, and mesh networking all being used for a broad range of transportation and warehouse automation scenarios. Vendors offering mobility solutions for condition monitoring, facilities management, assets tracking, retrofitting opportunities, and control and safety based applications continue to see growth as IT priorities shift to fleet management, the shop floor and to warehouses (for transportation intensive organizations).

Both sensor and RFID technologies in fleets and in warehouse and DCs can help optimize the supply chains of large multi-national manufacturers by creating log entries at each step of the production process - these data points can be aggregated by powerful mobile Bl solutions that can monitor warehouse operations in real-time.

Logistics companies are beginning to evaluate the potential of cloud based solutions, however, lag other industries in terms of overall adoption. Logistics organizations need to take into account many market scenarios where could solutions may be viable. Key factors and external drivers may include trade imbalances, capacity constraints, regulatory compliance, emerging integrators and new markets.

Market Estimates & Forecasts

The mobility solution opportunity in the transportation sector to exceed $4 billion by 2016

image1

Key Hardware Trends

  • Strong shipments of rugged handheld devices as major mail/courier deployments at UPS and Deutsche Post roll out.
  • New business models among transportation organizations driving demand for new classes of mobile solutions. For example, the role of the postal worker is evolving into more about collection than delivery as postal organizations look to differentiate through a variety of value added services.
  • Legacy rugged solutions are being challenged as organizations are increasingly taking a "good enough" approach to the market. Organizations leveraging mobile accessories (such as protective cases and /O sleds) to 'enterprise enable' consumer class devices.
  • Onboard devices giving way to handheld solutions and tablets that can be used in a mobile/portable workflow in addition to cab-mounted applications.
  • Use of tablets for electronic flight bags increasing. However, does not fully eliminate the need for backup hardcopy solutions.

Key Software Trends

  • Service-based solutions increasingly the norm with emerging or $1/month/user contracts introduced.
  • Broader adoption of iOS and Android powered mobile devices. Primary supporting less sophisticated AVL and turn by turn applications.
  • AVL solutions evolving from simple tracking and bread crumbing applications to more sophisticated and interactive two-way platforms.

Key Wireless Trends

  • Historically expensive propriety hardware and communications costs associated with early mobile solutions could be justified for expensive delivery resources and high value service assets.
  • In today's world however, commercial and often consumer based hardware technologies and ubiquitous low cost high speed data networks are enabling the spread of mobile solutions across all fleet and mobile worker oriented industries.

Strategic Issues, Drivers & Trends

Warehouse/DC mobile solutions opportunity to exceed $2.5billion by 2016

image2

Key Hardware Trends

  • Next generation handheld solutions increasingly focusing on more ergonomic designs. New form-factors and falling HW ASPs are driving demand for entry-class devices.
  • Vehicle mount venders are utilizing Controller Area Network (CAN) bus interface technologies to eliminate need for dedicated black box.
  • Several important niche segments in the warehouse market including the need for devices to operate in cold chain environments in addition to wearable solutions for voice based picking and high speed sortation applications.
  • Terminal emulation remains a critical mobile deployment option. Accounts for as much as 70% of the installed base. Some movement towards browser based applications.

Key Software Trends

  • Mobile applications are growing increasingly complex as more advanced GPS, RFID, and scanning capabilities are being integrated into devices. The emergence of multi-mode solutions driving demand for more functional devices.
  • Managed services solutions for the transportation and warehousing market have emerged for remote monitoring of vehicle fleets.

Key Wireless Trends

  • Wireless security requirements are increasingly top of mind, particularly in regulated industries such as process manufacturing sectors like oil and gas and Pharma.
  • WiFiremains the dominant solution. However, broad use of other wireless technologies, including legacy proprietary narrowband solutions.

Table of Contents

Critical Takeaways

  • Page 4 Critical Takeaways: Transportation
  • Page 5 Critical Takeaways: Warehousing

Implications for Vendors

  • Page 7 Transportation and warehousing sectors as a whole remain cautious with their technology investments...

Scope & Methodology

  • Page 9 Enterprise mobility primary research
  • Page 10 VDC's analysis examines a number of segments along three primary dimensions
  • Page 11 Enterprise mobility secondary research and forecast methodology
  • Page 12 Key Definitions
  • Page 13 Mobilization opportunities are significant across transportation value chain...

Strategic Issues, Drivers & Trends

  • Page 15 Organizations across developed nations adapting their business models to compensate for economic challenges - increased prioritization of cost minimization and customer service initiatives
  • Page 16 Recent events in Japan, Thailand, Indonesia and across the Middle East have demonstrated the interconnectedness of today's economies - regional trends are driving overall evolution of these markets.
  • Page 17 Challenging Market Conditions Drive Heavy Declines in Air Transport Revenues
  • Page 18 Reduced Demand for Trucking Services Driving Industry Consolidation
  • Page 19 Value Adding Services Emerging in Postal & Courier Markets
  • Page 20 High Costs Counterbalanced by Heightened Demand for Shipping Services
  • Page 21 Advances in Rail Service Quality Driving Industry Growth
  • Page 22 Technology & Process Innovations Driving an Increasingly Attractive Intermodal Market
  • Page 23 Complex Supply chains Driving Demand for Advanced Mobile Technologies

Mobile Technology Trends

  • Page 25 Over 80% of IT decision-makers expect an increased budget for transportation, logistics, and warehousing mobile solutions in 2012
  • Page 26 Considerable divergence in mobility drivers for SMB and large enterprise organizations
  • Page 27 Management of distributed assets and employees a key driver of mobile investment for large enterprise organizations
  • Page 28 Consumerization of IT driving increasing support of smartphone and tablet technologies in the enterprise
  • Page 29 OS Trends
  • Page 30 Impact of Windows 8 on notebook shipments will be delayed until late 2013 into early 2014
  • Page 31 Android seeing traction in SMB organizations ... strong Windows 8 anticipation
  • Page 32 However, cost pressures driving increased evaluation of and demand for non-rugged devices
  • Page 33 Rugged technology remains essential in supporting transportation, logistics and warehousing workflows - however, many consider rugged devices overpriced relative to delivered value
  • Page 34 The top six criteria champion the criticality of enterprise-grade and rugged-grade technology in transportation, logistics, and warehousing markets, competitive pricing
  • Page 35 In al, the transportation, logistics, and warehousing industries are not the ideal markets for BYOD
  • Page 36 BYOD policy support evolving in transportation sector ... however, not for line of business mobile workers
  • Page 37 BYOD Less Mature in Transportation, Logistics & Warehousing Markets
  • Page 38 MDM developing into a foundation-level mobile support offering
  • Page 39 MDM solutions to see near 75% adoption rates in these markets within the next 12-24 months
  • Page 40 With MDM solutions maturing, key selection drivers focus on service and support, deployment speed and ease of use

Market Estimates & Forecasts - Transportation

  • Page 42 The mobility solution opportunity in the transportation sector to exceed $4 billion by 2016
  • Page 43 Small form factor solutions dominant
  • Page 44 Transportation/DSD
  • Page 45 Large mail/courier deals providing lift to overall rugged market
  • Page 46 Heavy focus on channel partners
  • Page 47 Use of consumer technologies growing in Transportation ... augmented by accessories to enterprise enable
  • Page 48 Enterprise mobility solutions are helping shippers and carriers collaborate...
  • Page 49 Applications becoming more sophisticated... demand for comprehensive device and application management solutions growing
  • Page 50 VDC forecasts that mobile software in the transportation market will expand at 12.7% CAGR through 2016

Market Estimates & Forecasts - Warehousing

  • Page 52 Warehouse/DC mobile solutions
  • Page 53 Major Mobile Solution Trends: Warehousing
  • Page 54 Rugged handheld and forklift devices primary mobile solutions in warehouse and DC markets
  • Page 55 Heavy focus on channel partners
  • Page 56 Supporting shift to multi-mode data collection solutions

Vendor Share

  • Page 58 Motorola maintains its dominant positioning ... Honeywell in second following LXE acquisition
  • Page 59 Honeywell enters forklift market with LXE acquisition... Motorola counters with PSION acquisition
  • Page 60 Android adoption in Transportation segment strong than other segments... use of Android for embedded fleet management solutions similarly growing

Vendor Profiles

  • Page 62 Accellos
  • Page 63 Apacheta Corporation
  • Page 64 Cardinal Hosted Logistics
  • Page 65 Descartes Systems Group
  • Page 66 HighJump Software
  • Page 67 Honeywell International Inc.
  • Page 68 Intermec Inc.
  • Page 69 McLeod Software
  • Page 70 Motorola Solutions
  • Page 71 PeopleNet
  • Page 72 Qualcomm Inc.
  • Page 73 XRS Corporation
  • Page 74 Xora

LIST OF EXHIBITS

Transportation Forecasts

  • Exhibit 1-1 Current and Forecast Worldwide Enterprise Mobility Solutions Revenues for Consumption in Transportation Applications (Millions of US Dollars)
  • Exhibit 1-2 Current and Forecast Americas Enterprise Mobility
  • Exhibit 1-3 Current and Forecast EMEA Enterprise Mobility Solutions Revenues for Consumption in Transportation Applications
  • Exhibit 1-4 Current and Forecast Asia-Pacific Enterprise Mobility Solutions Revenues for Consumption in Transportation Applications
  • Exhibit 1-5 Current and Forecast Worldwide Mobile Computer Shipments for Consumption in Transportation Applications (Includes computers designated as commercial grade, rugged and "fully rugged")
  • Exhibit 1-6 Current and Forecast Worldwide Rugged Mobile Computer Shipments for Consumption in Transportation Applications
  • Exhibit 1-7 Current and Forecast Worldwide Commercial Grade Mobile Computer Shipments for Consumption in Transp9ortation Applications (Computers NOT designed to be more "ruggedized" in design or performance)
  • Exhibit 1-8 Current and Forecast Rugged Mobile Computer Shipments for Consumption in Transportation Applications by Channel
  • Exhibit 1-9 Current and Forecast Worldwide Mobile Software Shipments for Consumption for Transportation Applications by Industry (Millions of US Dollars)
  • Exhibit 1-10 Current and Forecast Worldwide Rugged Mobile Computer Shipments for Consumption for Transportation Applications by Industry (Millions of US Dollars)
  • Exhibit 1-11 Current and Forecast Global Rugged Mobile Computer Shipments for Consumption for Transportation Applications by Industry (Millions of US Dollars)
  • Exhibit 1-12 Current and Forecast Americas Rugged Mobile Computer Shipments for Consumption for Transportation Applications by Industry (Millions of US Dollars)
  • Exhibit 1-13 Current and Forecast EMEA Rugged Mobile Computer Shipments for Consumption for Transportation Applications by Industry (Millions of US Dollars)
  • Exhibit 1-14 Current and Forecast Asia-Pacific Rugged Mobile Computer Shipments for Consumption for Transportation Applications by Industry (Millions of US Dollars)

Warehouse Forecasts

  • Exhibit la-1 Current and Forecast Worldwide Enterprise Mobility Solutions Revenues for Consumption in Warehousing Applications (Millions of US Dollars)
  • Exhibit la-2 Current and Forecast Americas Enterprise Mobility Solutions Revenues for Consumption in Warehousing Applications
  • Exhibit la-3 Current and Forecast EMEA Enterprise Mobility Solutions Revenues for consumption in Warehousing Applications
  • Exhibit la-4 Current and Forecast Asia-Pacific Enterprise Mobility solutions Revenues for Consumption in Warehousing Applications
  • Exhibit la-5 Current and Forecast Worldwide Mobile Computer Shipments for Consumption in Warehousing Applications (Includes Computers designated as commercial grade, rugged and "fully rugged")
  • Exhibit la-6 Current and Forecast Worldwide Rugged Mobile Computer Shipments for Consumption in Warehousing Applications (Computers designed to be more "ruggedized" than commercial grade, including semi-rugged and )
  • Exhibit la-7 Current and Forecast Worldwide Commercial Grade Mobile Computer Shipments for Consumption in Warehousing Applications (Computers NOT designed to be more "ruggedized" in design or performance)
  • Exhibit la-8 Current and Forecast Worldwide Rugged Mobile Computer Shipments for Consumption in Warehousing and Port Applications by Form Factor (Computers designed to be more "ruggedized" in design or performance)
  • Exhibit la-9 Current and Forecast Americas Rugged Mobile Computer Shipments for Consumption in Warehousing and Port Applications by Form Factor (Computers designed to be more "ruggedized" in design or performance)
  • Exhibit la-10 Current and Forecast EMEA Rugged Mobile Computer Shipments for Consumption in Warehousing and Port Applications by Form Factor (Computers designed to be more "ruggedized" in design or performance)
  • Exhibit la-11 Current and Forecast Asia-Pacific Rugged Mobile Computer Shipments for Consumption in Warehousing and Port Applications by Form Factor (Computers designed to be more "ruggedized" in design or performance)
  • Exhibit la-12 Current and Forecast Rugged Mobile Computer Shipments for Consumption in Warehousing and Port Applications by Channel (Computers designed to be more "ruggedized" in design or performance)
  • Exhibit la-13 Worldwide Revenues of Enterprise Mobility Software by Primary Warehousing Applications Supported (Millions of US Dollars)
  • Exhibit la-14 Current and Forecast Worldwide Rugged Mobile Computer Shipments for Consumption in Warehousing Applications by Deployment Environment Dollar Volume (In Millions)
  • Exhibit la-15 Current and Forecast Worldwide Rugged Mobile Computer Shipments for Consumption in Warehousing Applications by Deployment Environment Dollar Volume (In Millions)
  • Exhibit la-16 Current and Forecast Worldwide Rugged Mobile Computer Shipments for Consumption in Warehousing Applications by Deployment Environment and Region Dollar Volume (In Millions)
  • Exhibit la-17 Worldwide Current and Forecast Rugged Larger Form Factor Mobile Computer Shipments for Consumption in Warehousing Applications by Deployment Environment and Form Factor Dollar Volume (In Millions)
  • Exhibit la-18 Americas Current and Forecast Rugged Larger Form Factor Mobile Computer Shipments for Consumption in Warehousing Applications by Deployment Environment and Form Factor Dollar Volume (In Millions)
  • Exhibit la-19 EMEA Current and Forecast Rugged Larger Form Factor Mobile Computer Shipments for Consumption in Warehousing Applications by Deployment Environment and Form Factor Dollar Volume (In Millions)
  • Exhibit la-20 Asia-Pacific Current and Forecast Rugged Larger Form Factor Mobile Computer Shipments for Consumption in Warehousing Applications by Deployment environment and Form Factor Dollar Volume (In Millions)
  • Exhibit la-21 Worldwide Current and Forecast Rugged Smaller Form Factor Mobile Computer Shipments for Consumption Warehousing Applications by Deployment Environment and Form Factor Dollar Volume (In Millions)
  • Exhibit la-22 Americas Current and Forecast Rugged Smaller Form Factor Mobile computer Shipments for Consumption in Warehousing Applications by Deployment Environment and Form Factor Dollar Volume (In Millions)
  • Exhibit la-23 EMEA Current and Forecast Rugged Smaller Form Factor Mobile Computer Shipments for Consumption in Warehousing Applications by Deployment Environment and Form Factor Dollar Volume (In Millions)
  • Exhibit la-24 Asia-Pacific Current and Forecast Rugged Smaller Form Factor Mobile Computer Shipments for Consumption in Warehousing Applications by Deployment Environment and Form Factor Dollar Volume (In Millions)

Competitive Share

  • Exhibit V-1 Worldwide Vendor Shipments and Shares of Rugged Handheld/PDA Mobile Computers Segmented by Vertical Market/Industry (Dollars in Millions, Shares are Percent of Dollars)
  • Exhibit V-2 Forklift Mounted Rugged Mobile Computer Shipments by Regional Market (USD Millions)
  • Exhibit V-3 Forklift Mounted Rugged Mobile Computer Unit Shipments by Regional Market
  • Exhibit V-4 Worldwide Vendor Shipments and Shares of Rugged Handheld/PDA Mobile Computers Segmented by Vertical Market/Industry (Dollars in Millions, Shares are Percent of Dollars)
  • Exhibit V-5 2011 Global Smartphone Shipments by Vendor to Enterprise/Government Sector by Industry (Units)
  • Exhibit V-6 20121 H1 Global Smartphone Shipments by Vendor to Enterprise/Government Sector by Industry (units)
  • Exhibit V-7 2012 H1 Global Smartphone Market share by Vendor and Enterprise Shipments by Industry (Percent of units)

End User Data

  • Exhibit 1 Is your company using or planning to deploy a mobile computing solution to support mobile workers? (% of respondents)
  • Exhibit 2 With regards to the day-to-day operations of your organization, how would you best describe the level of importance of mobile computing solutions? (% of respondents)
  • Exhibit 3 What is our job title? (% of respondents)
  • Exhibit 4 Which of the following best describes your responsibility as it relates to mobile computing and communications solutions within your organization? (% of respondents)
  • Exhibit 5 Approximately how many fully time equivalent (FTE) employees are there in your organization, including all branches, division, and subsidiaries? (% of respondents)
  • Exhibit 6 How many mobile workers does your organization employ? (% of respondents)
  • Exhibit 7 What were your organization's approximate 2011 revenues? (% of respondents)
  • Exhibit 8 What was your organization's 2011 budget for enterprise mobility solutions? (% of respondents)
  • Exhibit 9 How do you expect your organization's enterprise mobility budget to change in 2012 (relative to 2011)? (% of respondents)
  • Exhibit 10 Where are you currently working? (% of respondents)
  • Exhibit 11 You indicated that you are currently working in a "BRIC" country - please specify which country: (SELECT ONE)* Reg Crosstabulation (% of respondents)
  • Exhibit 12 You indicated that the primary industry of your company was Transportation please provide a more precise classification from the following: (% of respondents)
  • Exhibit 13 Transportation Which of the following mobile applications is your organization currently supporting or planning to support?
  • Exhibit 14 What are the most important business initiatives impacting mobile computing in your organization? (Please select top 2 initiatives) (average of responses)
  • Exhibit 15 Considering the mobile solutions you are currently evaluating or planning to deploy, what is the anticipated level of benefit? (average of responses)
  • Exhibit 16 Which types of mobile devices are currently used, planning to be deployed or planning to be evaluated for deployment within your organization (INCLUDING EMPLOYEE OWNED DEVICES SUPPORTED BY YOUR ORGANIZATION)? (average of responses)
  • Exhibit 17 For the NOTEBOOKS, CONVERTIBLE NOTEBOOKS AND/OR ULTRABOOKS currently deployed by your organization which operating systems are supported? (SELECT ALL THAT APPLY) (average of responses)
  • Exhibit 18 For next generation notebooks, convertible notebooks and/or ultrabooks, which of the following best reflects your organization's approach to Windows 8? (average of responses)
  • Exhibit 19 For the TABLETS currently deployed by your organization which operating systems are supported? (SELECT ALL THAT APPLY) (average of responses)
  • Exhibit 20 Which of the following operating systems will you reorganization support for the TABLETS currently planned to be deployed? (average of reponses)
  • Exhibit 21 Which of the following best describes your organization's position with respect to Windows for TABLETS? (average of responses)
  • Exhibit 22 For the SMARTPONES currently deployed by your organization which operating systems are supported? (average of responses)
  • Exhibit 23 Which of the following operating systems will your organization support for the SMARTPHONE planned to be deployed? (average of responses)
  • Exhibit 24 For the handheld/PDAs currently deployed by your organization support for the HANDHELDS/PDA planned to be deployed? (average of responses)
  • Exhibit 25 Which of the following operating systems will your organization support for the HANDHELDS/PDAS planned to be deployed? (average of responses)
  • Exhibit 26 Please rate the level of importance of the following criteria your organization used in selecting MOBILE DEVICES. (average of responses)
  • Exhibit 27 Please rate the level of importance of the following criteria your organization used in selecting MOBILE DEVICES. (Percent of respondents indicating 8-10)
  • Exhibit 28 Using the same criteria, please rate your level of SATISFACDTION with your MOBILE DEVICES? (Please rate each on a 1-10 scale, where 1=Not at all satisfied), and 10=extremely satisfied) (average of responses)
  • Exhibit 29 Using the same criteria, please rate your level of SATISFACTION with your MOBILE DEVICES? (Please rate each on a 1-10 scale, where 1=Not at all satisfied, and 10=extremely satisfied) (Percent of respondents indicating 8-10)
  • Exhibit 30 Using the same criteria, please rate your level of SATISFACTION with you r MOBILE DEVICES? (Please rate each on a 1-10 scale, where 1=Not at all satisfied, and 10= extremely satisfied) (Percent of respondents indicating 1-3)
  • Exhibit 31 Is your organization currently using or planning to deploy specialized rugged mobile devices for use by your mobile workers? (average of responses)
  • Exhibit 32 Which of the following best reflects your organization's attitude with respect to ruggedized devices? (% of respondent)
  • Exhibit 33 How many mobile devices are currently deployed within your organization? (% of respondents)
  • Exhibit 34 Which vendors' mobile hardware is primarily deployed at your organization? (% of respondents)
  • Exhibit 35 When selecting mobile hardware vendors, what are the THREE most important evaluation criteria? (select three only) (% of respondents)
  • Exhibit 36 Rate your existing mobile hardware vendor by the following criteria using a 7 point scale. (1=completely dissatisfied and 7=completely satisfied) (% of respondents)
  • Exhibit 37 Is your organization currently using or planning to deploy a third party mobile device management solution to support your mobile devices?(% of respondents)
  • Exhibit 38 Which vendor's mobile device management solution are you currently using or planning to deploy? (% of respondents)
  • Exhibit 39 Select the top three criteria when evaluating mobile device management vendors. (Select THREE only)(% of respondents)
  • Exhibit 40 Does your organization currently support or plan to support employee-owned mobile devices through a bring your own device (BYOD) policy? (% of respondents)
  • Exhibit 41 Which mobile devices are covered under your organization's current or planned BYOD policy? (% of respondents)
  • Exhibit 42 Which of the following are available or accessible on employee-owned mobile devices? (% of respondents)
  • Exhibit 43 What is your organization's principal industry sector/business? (% of
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