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市場調査レポート

医療機関向けBPOサービスの世界市場の分析と予測:請求管理、課金、会員管理、医療提供者管理、不正管理

Healthcare BPO Services Market to 2025 - Global Analysis and Forecasts by Payer Service (Claims Administration, Billing, Member Management, Provider Management, Fraud Management, and Others); Provider Service; Pharmaceutical Service and Geography

発行 The Insight Partners 商品コード 749584
出版日 ページ情報 英文 171 Pages
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医療機関向けBPOサービスの世界市場の分析と予測:請求管理、課金、会員管理、医療提供者管理、不正管理 Healthcare BPO Services Market to 2025 - Global Analysis and Forecasts by Payer Service (Claims Administration, Billing, Member Management, Provider Management, Fraud Management, and Others); Provider Service; Pharmaceutical Service and Geography
出版日: 2018年11月08日 ページ情報: 英文 171 Pages
概要

当レポートでは、世界の医療機関向けBPOサービス市場について調査分析し、市場情勢、市場力学、市場分析と予測、産業情勢、主要企業プロファイルなど、体系的な情報を提供しています。

第1章 イントロダクション

第2章 世界の医療機関向けBPOサービス市場:要点

第3章 世界の医療機関向けBPOサービス市場:市場情勢

  • 概要
  • 市場区分
  • PEST分析

第4章 世界の医療機関向けBPOサービス市場:主な市場力学

  • 主な市場促進要因
  • 主な市場抑制要因
  • 主な市場機会
  • 将来動向
  • 影響分析

第5章 医療機関向けBPOサービス市場:世界の分析

  • 世界の医療機関向けBPOサービス市場の収益予測と分析
  • 世界の医療機関向けBPOサービス市場:地域別 - 予測と分析
  • 有力企業
  • 主要企業の実績
  • 専門家の見解

第6章 世界の医療機関向けBPOサービス市場:保険者サービス別

  • 概要
  • 請求管理
  • 課金
  • 会員管理
  • 医療提供者管理
  • 不正管理
  • その他

第7章 世界の医療機関向けBPOサービス市場:医療提供者サービス別

  • 概要
  • 医療費請求
  • 医療事務
  • 経理・会計
  • その他

第8章 世界の医療機関向けBPOサービス市場の分析:医薬品サービス別

  • 概要
  • 医薬品サービス別
  • 研究・開発
  • 製造
  • 販売・マーケティング
  • サプライチェーン・物流
  • その他

第9章 北米の医療機関向けBPOサービス市場の収益と予測

第10章 欧州の医療機関向けBPOサービス市場の収益と予測

第11章 アジア太平洋地域の医療機関向けBPOサービス市場の収益と予測

第12章 中東・アフリカの医療機関向けBPOサービス市場の収益と予測

第13章 中南米の医療機関向けBPOサービス市場の収益と予測

第14章 医療機関向けBPOサービス市場:主要企業プロファイル

  • MAGELLAN SOLUTIONS
  • OMEGA HEALTHCARE
  • CAPGEMINI
  • GENPACT
  • COGNIZANT
  • ACCENTURE
  • WNS (HOLDINGS) LTD

第15章 付録

目次
Product Code: TIPTE100000461

The global healthcare BPO services is expected to reach US$ 68,198.3 Mn in 2025 from US$ 35,818.9 in 2017. The market is estimated to grow with a CAGR of 8.6% from 2018-2025.

Constant changes in government regulations, mounting pressure on healthcare providers to reduce healthcare costs, rising consolidation in the healthcare BPO industry, the market is expected to witness a significant growth over the forecast years. However, hidden costs of outsourcing and dearth of skilled professionals and researchers can pose major challenges for the growth of global healthcare BPO services market. On the other hand, outsourcing teleradiology services through BPO is expected to be one of the prevalent trend in the global healthcare BPO services market in the years to come.

The healthcare BPO services market as per the payer service is segmented into claims administration, billing, member management, provider management, fraud management, and others. In 2017, the claims administration segment held a largest market share of 61.2% of the healthcare BPO services, by payer service. This segment is also expected to dominate the market in 2025. This is primarily attributed to the increasing demand for faster, error-free processing and payments, and a better overall customer experience is increasing. The paper claims or traditional claim administration procedures are time consuming and the Healthcare BPO enables the payers to save time and money, and provide better services to their clients by increasing efficiencies throughout the entire claims lifecycle from claims intake to final payment. On the other hand, fraud management is expected to be the fastest growing payer service in the global healthcare BPO services market.

The provider service segment of the healthcare BPO services market includes medical billing, finance and accounts, medical coding and others. Medical billing segment is anticipated to grow at a CAGR of 10.8% during the forecast period. The healthcare BPO offer medical billing services in order to ease the process of billing and the healthcare organizations also gain insight about their cash flow. Thus the medical billing segment in the healthcare BPO market is expected to boost the growth of this market.

Some of the major primary and secondary sources included in the report healthcare BPO services market are Chilean Economic Development Agency, American College of Radiology, Organization for Economic Co-operation and Development, United Nations, Abu Dhabi Systems & Information Centre, Pharmaceutical Research and Manufacturers Association, India BPO Promotion Scheme, European Union, Food and Drug Administration and more.

Reasons to Buy

Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the healthcare BPO services market.

Highlights key business priorities in order to assist companies to realign their business strategies.

The key findings and recommendations highlight crucial progressive industry trends in the global healthcare BPO services market, thereby allowing players across the value chain to develop effective long-term strategies.

Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.

Scrutinize in-depth global market trends and outlook coupled with the factors driving the market, as well as those hindering it.

Enhance the decision-making process by understanding the strategies that underpin security interest with respect to client products, segmentation, pricing and distribution

Companies Mentioned

The List of Companies

  • 1. Accenture
  • 2. IBM
  • 3. WNS (Holdings) Ltd.
  • 4. HCL Technologies Limited.
  • 5. Invensis Technologies Pvt Ltd
  • 6. Cognizant
  • 7. Infosys Limited
  • 8. Tata Consultancy Services Limited
  • 9. Genpact
  • 10. Xerox Corporation
  • 11. GeBBS Healthcare Solutions
  • 12. Capgemini
  • 13. Omega Healthcare
  • 14. Flatworld Solutions Pvt. Ltd., and
  • 15. Magellan Solutions

Table of Contents

1. INTRODUCTION 20

  • 1.1 SCOPE OF THE STUDY 20
  • 1.2 THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE 20

2. GLOBAL HEALTHCARE BPO SERVICES - KEY TAKEAWAYS 22

3. GLOBAL HEALTHCARE BPO SERVICES - MARKET LANDSCAPE 25

  • 3.1 OVERVIEW 25
  • 3.2 MARKET SEGMENTATION 25
    • 3.2.1 Global Healthcare BPO Services - By Payer Service 26
    • 3.2.2 Global Healthcare BPO Services - By Provider Service 26
    • 3.2.3 Global Healthcare BPO Services - By Pharmaceutical Service 27
    • 3.2.4 Global Healthcare BPO Services - By Geography 27
  • 3.3 PEST ANALYSIS 28
    • 3.3.1 North America - PEST Analysis 28
    • 3.3.2 Europe - PEST Analysis 30
    • 3.3.3 Asia Pacific - PEST Analysis 32
    • 3.3.4 Middle East and Africa (MEA) - PEST Analysis 34
    • 3.3.5 South and Central America - PEST Analysis 36

4. GLOBAL HEALTHCARE BPO SERVICES MARKET - KEY MARKET DYNAMICS 38

  • 4.1 KEY MARKET DRIVERS 38
    • 4.1.1 Constant Changes in Government Regulations 38
    • 4.1.2 Mounting Pressure on Healthcare Providers to Reduce Healthcare Costs 38
    • 4.1.3 Rising Consolidation in the Healthcare BPO Industry 39
  • 4.2 KEY MARKET RESTRAINTS 40
    • 4.2.1 Dearth Of Skilled Professionals 40
    • 4.2.2 Hidden Costs of Outsourcing 40
  • 4.3 KEY MARKET OPPORTUNITY 41
    • 4.3.1 Services Leading with Automation and Analytics 41
  • 4.4 FUTURE TREND 41
    • 4.4.1 Outsourcing Teleradiology Services 41

5. HEALTHCARE BPO SERVICES - GLOBAL ANALYSIS 43

  • 5.1 GLOBAL HEALTHCARE BPO SERVICES REVENUE FORECASTS AND ANALYSIS (US$ MN) 43
  • 5.2 GLOBAL HEALTHCARE BPO SERVICES, BY GEOGRAPHY - FORECASTS AND ANALYSIS 44
  • 5.3 PROMINENT PLAYERS 45
  • 5.4 PERFORMANCE OF KEY PLAYERS 45
    • 5.4.1 Accenture 45
    • 5.4.2 IBM 46
  • 5.5 EXPERT OPINIONS 46

6. GLOBAL HEALTHCARE BPO MARKET ANALYSIS - BY PAYER SERVICE 47

  • 6.1 OVERVIEW 47
  • 6.2 CLAIMS ADMINISTRATION MARKET 48
    • 6.2.1 Overview 48
    • 6.2.2 Global Claims Administration Market Revenue and Forecasts to 2025 (US$ Mn) 48
  • 6.3 BILLING MARKET 49
    • 6.3.1 Overview 49
    • 6.3.2 Global Billing Market Revenue and Forecasts to 2025 (US$ Mn) 49
  • 6.4 MEMBER MANAGEMENT MARKET 50
    • 6.4.1 Overview 50
    • 6.4.2 Global Member Management Market Revenue and Forecasts to 2025 (US$ Mn) 50
  • 6.5 PROVIDER MANAGEMENT MARKET 51
    • 6.5.1 Overview 51
    • 6.5.2 Global Provider Management Market Revenue and Forecasts to 2025 (US$ Mn) 51
  • 6.6 FRAUD MANAGEMENT MARKET 52
    • 6.6.1 Overview 52
    • 6.6.2 Global Fraud Management Market Revenue and Forecasts to 2025 (US$ Mn) 52
  • 6.7 OTHERS MARKET 52
    • 6.7.1 Overview 52
    • 6.7.2 Global Others Market Revenue and Forecasts to 2025 (US$ Mn) 53

7. GLOBAL HEALTHCARE BPO MARKET ANALYSIS - BY PROVIDER SERVICE 54

  • 7.1 OVERVIEW 54
  • 7.2 MEDICAL BILLING MARKET 55
    • 7.2.1 Overview 55
    • 7.2.2 Global Medical Billing Market Revenue and Forecasts to 2025 (US$ Mn) 55
  • 7.3 MEDICAL CODING MARKET 56
    • 7.3.1 Overview 56
    • 7.3.2 Global Medical Coding Market Revenue and Forecasts to 2025 (US$ Mn) 56
  • 7.4 FINANCE & ACCOUNTS MARKET 57
    • 7.4.1 Overview 57
  • 7.5 OTHERS MARKET 58
    • 7.5.1 Overview 58

8. GLOBAL HEALTHCARE BPO MARKET ANALYSIS- BY PHARMACEUTICAL SERVICE 59

  • 8.1 OVERVIEW 59
  • 8.2 GLOBAL HEALTHCARE BPO MARKET, BY PHARMACEUTICAL SERVICE 2017 & 2025 (%) 59
  • 8.3 RESEARCH & DEVELOPMENT MARKET 60
    • 8.3.1 Overview 60
    • 8.3.2 Global Research & Development Market Revenue And Forecasts To 2025 (US$ Mn) 60
  • 8.4 MANUFACTURING MARKET 61
    • 8.4.1 Overview 61
    • 8.4.2 Global Manufacturing Market Revenue And Forecasts To 2025 (US$ Mn) 61
  • 8.5 SALES & MARKETING MARKET 62
    • 8.5.1 Overview 62
    • 8.5.2 Global Sales & Marketing Market Revenue And Forecasts To 2025 (US$ Mn) 62
  • 8.6 SUPPLY CHAIN & LOGISTICS MARKET 63
    • 8.6.1 Overview 63
    • 8.6.2 Global Supply Chain & Logistics Market Revenue And Forecasts To 2025 (US$ Mn) 63
  • 8.7 OTHERS MARKET 64
    • 8.7.1 Overview 64
    • 8.7.2 Global Others Market Revenue And Forecasts To 2025 (US$ Mn) 64

9. NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 65

  • 9.1 OVERVIEW 65
  • 9.2 NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 66
  • 9.3 NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS, BY PAYER SERVICE (US$ MN) 66
  • 9.4 NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS, BY PROVIDER SERVICE (US$ MN) 66
  • 9.5 NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS, BY PHARMACEUTICAL SERVICE (US$ MN) 67
  • 9.6 NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025, BY COUNTRY (%) 68
  • 9.7 US HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 69
    • 9.7.1 US Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 69
    • 9.7.2 US Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 70
    • 9.7.3 US Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 70
    • 9.7.4 US Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 71
  • 9.8 CANADA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 72
    • 9.8.1 Canada Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 72
    • 9.8.2 Canada Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 73
    • 9.8.3 Canada Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 73
    • 9.8.4 Canada Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 73
  • 9.9 MEXICO HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 75
    • 9.9.1 Mexico Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 75
    • 9.9.2 Mexico Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 76
    • 9.9.3 Mexico Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 76
    • 9.9.4 Mexico Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 76

10. EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 78

  • 10.1 OVERVIEW 78
  • 10.2 EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 79
  • 10.3 EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY PAYER SERVICE (US$ MN) 79
  • 10.4 EUROPE HEALTHCARE BPO SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY PROVIDER SERVICE (US$ MN) 80
  • 10.5 EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY PHARMACEUTICAL SERVICE (US$ MN) 80
  • 10.6 EUROPE HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 80
  • 10.7 GERMANY HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 82
    • 10.7.1 Germany Healthcare BPO services Revenue And Forecasts to 2025 (US$ Mn) 82
    • 10.7.2 Germany Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 83
    • 10.7.3 Germany Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 83
    • 10.7.4 Germany Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 84
  • 10.8 UK HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 85
    • 10.8.1 UK Healthcare BPO services Revenue And Forecasts to 2025 (US$ Mn) 85
    • 10.8.2 UK Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 86
    • 10.8.3 UK Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 86
    • 10.8.4 UK Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 86
  • 10.9 FRANCE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 88
    • 10.9.1 France Healthcare BPO Services Revenue and Forecasts to 2025 (US$ Mn) 88
    • 10.9.2 France Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 89
    • 10.9.3 France Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 89
    • 10.9.4 France Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 89

11. ASIA PACIFIC HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 91

  • 11.1 OVERVIEW 91
  • 11.2 ASIA PACIFIC HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 92
  • 11.3 ASIA PACIFIC HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025, BY PAYER SERVICE (US$ MN) 92
    • 11.3.1 Asia Pacific Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 92
    • 11.3.2 Asia Pacific Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 93
    • 11.3.3 Asia Pacific Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 93
  • 11.4 ASIA PACIFIC HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025, BY COUNTRY (US$ MN) 93
  • 11.5 JAPAN HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 95
    • 11.5.1 Japan Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 95
    • 11.5.2 Japan Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 95
    • 11.5.3 Japan Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 96
    • 11.5.4 Japan Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 96
  • 11.6 CHINA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 96
    • 11.6.1 China Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 97
    • 11.6.2 China Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 97
    • 11.6.3 China Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 98
    • 11.6.4 China Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 98
  • 11.7 INDIA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 99
    • 11.7.1 India Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 99
    • 11.7.2 India Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 99
    • 11.7.3 India Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 100
    • 11.7.4 India Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 100
  • 11.8 SOUTHEAST ASIA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 100
    • 11.8.1 Southeast Asia Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 101
    • 11.8.2 Southeast Asia Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 101
    • 11.8.3 Southeast Asia Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 102
    • 11.8.4 Southeast Asia Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 102

12. MIDDLE EAST & AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 103

  • 12.1 OVERVIEW 103
  • 12.2 MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 104
  • 12.3 MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY PAYER SERVICE (US$ MN) 104
  • 12.4 MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY PROVIDER SERVICE (US$ MN) 105
  • 12.5 MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY PHARMACEUTICAL SERVICE (US$ MN) 105

SOURCE: THE INSIGHT PARTNERSMIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 105

  • 12.6 U.A.E. HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 107
    • 12.6.1 U.A.E. Healthcare BPO services Revenue And Forecasts to 2025 (US$ Mn) 107
    • 12.6.2 UAE Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 108
    • 12.6.3 UAE Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 108
    • 12.6.4 UAE Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 109
  • 12.7 SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 110
    • 12.7.1 Saudi Arabia Healthcare BPO Services Revenue And Forecasts to 2025 (US$ Mn) 110
    • 12.7.2 Saudi Arabia Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 111
    • 12.7.3 Saudi Arabia Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 111
    • 12.7.4 Saudi Arabia Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 112
  • 12.8 SOUTH AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 113
    • 12.8.1 South Africa Healthcare BPO Services Revenue And Forecasts to 2025 (US$ Mn) 113
    • 12.8.2 South Africa Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 114
    • 12.8.3 South Africa Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 114
    • 12.8.4 South Africa Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 115

13. SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 116

  • 13.1 OVERVIEW 116
  • 13.2 SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 117
  • 13.3 SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY PAYER SERVICE (US$ MN) 118
  • 13.4 SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY PROVIDER SERVICE (US$ MN) 118
  • 13.5 SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY PHARMACEUTICAL SERVICE (US$ MN) 119
  • 13.6 SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 119
  • 13.7 BRAZIL HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 120
    • 13.7.1 Brazil Healthcare BPO services Revenue And Forecasts to 2025 (US$ Mn) 120
    • 13.7.2 Brazil Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 121
    • 13.7.3 Brazil Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 121
    • 13.7.4 Brazil Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 122

14. HEALTHCARE BPO SERVICES MARKET -KEY COMPANY PROFILES 123

  • 14.1 MAGELLAN SOLUTIONS 123
    • 14.1.1 Key Facts 123
    • 14.1.2 Business Description 123
    • 14.1.3 Financial Information 123
    • 14.1.4 Service Portfolio 123
    • 14.1.5 SWOT Analysis 124
    • 14.1.6 Key Developments 124
  • 14.2 OMEGA HEALTHCARE 125
    • 14.2.1 Key Facts 125
    • 14.2.2 Business Description 125
    • 14.2.3 Financial Information 125
    • 14.2.4 Service Portfolio 126
    • 14.2.5 SWOT Analysis 126
    • 14.2.6 Key Developments 126
  • 14.3 CAPGEMINI 127
    • 14.3.1 Key Facts 127
    • 14.3.2 Business Description 127
    • 14.3.3 Financial Overview 128
    • 14.3.4 Service Portfolio 128
    • 14.3.5 SWOT Analysis 129
    • 14.3.6 Key Developments 129
  • 14.4 GENPACT 130
    • 14.4.1 Key Facts 130
    • 14.4.2 Business Description 130
    • 14.4.3 Financial Overview 131
    • 14.4.4 Service Portfolio 131
    • 14.4.5 SWOT Analysis 131
    • 14.4.6 Key Developments 132
  • 14.5 COGNIZANT 133
    • 14.5.1 Key Facts 133
    • 14.5.2 Business Description 133
    • 14.5.3 Financial Information 134
    • 14.5.4 Service Portfolio 134
    • 14.5.5 SWOT Analysis 136
    • 14.5.6 Key Developments 136
  • 14.6 ACCENTURE 139
    • 14.6.1 Key Facts 139
    • 14.6.2 Business Description 139
    • 14.6.3 Financial Information 140
    • 14.6.4 Service Portfolio 140
    • 14.6.5 SWOT Analysis 141
    • 14.6.6 Key Developments 141
  • 14.7 WNS (HOLDINGS) LTD 143
    • 14.7.1 Key Facts 143
    • 14.7.2 Business Description 143
    • 14.7.3 Financial Information 144
    • 14.7.4 Service Portfolio 144
    • 14.7.5 SWOT Analysis 145
    • 14.7.6 Key Developments 145

15. APPENDIX 147

  • 15.1 ABOUT THE INSIGHT PARTNERS 147
  • 15.2 GLOSSARY OF TERMS 147
  • 15.3 METHODOLOGY 149
  • 15.4 COVERAGE 150
  • 15.5 SECONDARY RESEARCH 151
  • 15.6 PRIMARY RESEARCH 151

LIST OF TABLES

  • TABLE 1. R&D INVESTMENTS BY MAJOR PHARMACEUTICAL COMPANIES 41
  • TABLE 2. R&D INVESTMENTS BY PHRMA MEMBER COMPANIES,2016 41
  • TABLE 3. MEDICINES IN DEVELOPMENT FOR NON-COMMUNICABLE DISEASES (NCDS) 42
  • TABLE 4. NUMBER OF RESGISTERED STUDIES FOR CLINICAL TRIALS 42
  • TABLE 5. RANK OF GLOBAL CROS IN 2016 43
  • TABLE 6. CONSOLIDATION ACROSS THE CRO INDUSTRY 46
  • TABLE 7. NORTH AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 63
  • TABLE 8. NORTH AMERICA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 64
  • TABLE 9. NORTH AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 64
  • TABLE 10. US: R&D INVESTMENTS BY PHARMACEUTICAL COMPANIES, (2015-2016) 65
  • TABLE 11. US HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 66
  • TABLE 12. US EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 67
  • TABLE 13. US HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 67
  • TABLE 14. CANADA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 69
  • TABLE 15. CANADA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 69
  • TABLE 16. CANADA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 69
  • TABLE 17. MEXICO HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 71
  • TABLE 18. MEXICO EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 71
  • TABLE 19. MEXICO HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 71
  • TABLE 20. EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 73
  • TABLE 21. EUROPE EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 74
  • TABLE 22. EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 74
  • TABLE 23. GERMANY HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 76
  • TABLE 24. GERMANY EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 76
  • TABLE 25. GERMANY HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 77
  • TABLE 26. UK HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 79
  • TABLE 27. UK EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 79
  • TABLE 28. UK HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 79
  • TABLE 29. FRANCE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 81
  • TABLE 30. FRANCE EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 81
  • TABLE 31. FRANCE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 81
  • TABLE 32. ASIA PACIFIC HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 83
  • TABLE 33. ASIA PACIFIC EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 84
  • TABLE 34. ASIA PACIFIC HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$ MN) 84
  • TABLE 35. CHINA: MAJOR GLOBAL PHARMACEUTICAL COMPANIES BY R&D INVESTMENTS, 2013 86
  • TABLE 36. CHINA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 87
  • TABLE 37. CHINA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 88
  • TABLE 38. CHINA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 88
  • TABLE 39. JAPAN HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 90
  • TABLE 40. JAPAN HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 90
  • TABLE 41. JAPAN HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 90
  • TABLE 42. INDIA: R&D SPENDING OF PHARMACEUTICAL COMPANIES (2010 & 2017) 91
  • TABLE 43. INDIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 92
  • TABLE 44. INDIA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 93
  • TABLE 45. INDIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 93
  • TABLE 46. MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 95
  • TABLE 47. MIDDLE EAST AND AFRICA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 96
  • TABLE 48. MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 96
  • TABLE 49. UAE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 99
  • TABLE 50. UAE EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 99
  • TABLE 51. UAE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 99
  • TABLE 52. SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 101
  • TABLE 53. SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 101
  • TABLE 54. SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 101
  • TABLE 55. SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 103
  • TABLE 56. SAUDI ARABIA EARLY PHASE DEVELOPMENT MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 103
  • TABLE 57. SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 103
  • TABLE 58. SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 105
  • TABLE 59. SOUTH AND CENTRAL AMERICA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 106
  • TABLE 60. SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 106
  • TABLE 61. BRAZIL HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 108
  • TABLE 62. BRAZIL EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 108
  • TABLE 63. BRAZIL HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 108
  • TABLE 64. ARGENTINA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 110
  • TABLE 65. ARGENTINA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 110
  • TABLE 66. ARGENTINA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 110
  • TABLE 67. RECENT MERGER & ACQUISITIONS IN THE HEALTHCARE BPO SERVICES 113
  • TABLE 68. RECENT COLLABORATIONS IN THE HEALTHCARE BPO SERVICES 114
  • TABLE 69. RECENT PARTNERSHIPS IN THE HEALTHCARE BPO SERVICES 115
  • TABLE 70. RECENT ALLIANCES IN THE HEALTHCARE BPO SERVICES 116
  • TABLE 71. RECENT AGREEMENT & JOINT VENTURE IN THE HEALTHCARE BPO SERVICES 117
  • TABLE 72. RECENT LAUNCHES IN THE HEALTHCARE BPO SERVICES 119
  • TABLE 73. RECENT EXPANSIONS & RELOCATION IN THE HEALTHCARE BPO SERVICES 120
  • TABLE 74. ENHANCEMENTS IN THE HEALTHCARE BPO SERVICES 121
  • TABLE 75. GLOSSARY OF TERMS, HEALTHCARE BPO SERVICES 162

LIST OF FIGURES

  • FIGURE 1. ASIA PACIFIC HEALTHCARE BPO SERVICES, REVENUE (US$ MN), BY GEOGRAPHY 2018 & 2025 25
  • FIGURE 2. GLOBAL HEALTHCARE BPO SERVICES BY TYPE, MARKET SHARE (%), 2017 26
  • FIGURE 3. GLOBAL EARLY PHASE DEVELOPMENT MARKET BY TYPE, MARKET SHARE (%), 2017 26
  • FIGURE 4. GLOBAL HEALTHCARE BPO SERVICES BY END USER, MARKET SHARE (%), 2017 27
  • FIGURE 5. HEALTHCARE BPO SERVICES SEGMENTATION 28
  • FIGURE 6. CONTRACT RESEARCH ORGANIZATION (CRO) SEGMENTATION, BY REGION 29
  • FIGURE 7. NORTH AMERICA PEST ANALYSIS 31
  • FIGURE 8. EUROPE PEST ANALYSIS 33
  • FIGURE 9. ASIA PACIFIC PEST ANALYSIS 35
  • FIGURE 10. MIDDLE EAST AND AFRICA (MEA) PEST ANALYSIS 37
  • FIGURE 11. SOUTH AND CENTRAL AMERICA PEST ANALYSIS 39
  • FIGURE 12. NUMBER OF APPROVALS FOR NDA & BLA (2005 TO 2016) 44
  • FIGURE 13. CRO MARKET IMPACT ANALYSIS OF DRIVER AND RESTRAINTS 46
  • FIGURE 14. GLOBAL HEALTHCARE BPO SERVICES - REVENUE FORECASTS AND ANALYSIS - 2017- 2025 (US$ MN) 47
  • FIGURE 15. GLOBAL HEALTHCARE BPO SERVICES - BY GEOGRAPHY FORECASTS AND ANALYSIS - 2017- 2025 48
  • FIGURE 16. GLOBAL HEALTHCARE BPO SERVICES - MARKET SHARE ANALYSIS, 2017 (%) 49
  • FIGURE 17. GLOBAL HEALTHCARE BPO SERVICES BREAKDOWN, BY TYPE 2017 & 2025 (%) 51
  • FIGURE 18. GLOBAL EARLY PHASE SERVICES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 52
  • FIGURE 19. GLOBAL DRUG DISCOVERY SERVICES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 53
  • FIGURE 20. GLOBAL PRE-CLINICAL TRIAL SERVICES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 54
  • FIGURE 21. GLOBAL CLINICAL RESEARCH SERVICES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 56
  • FIGURE 22. GLOBAL LABORATORY SERVICES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 57
  • FIGURE 23. GLOBAL POST-APPROVAL SERVICES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 58
  • FIGURE 24. GLOBAL HEALTHCARE BPO SERVICES SHARE, BY END USER 2017 & 2025 (%) 59
  • FIGURE 25. GLOBAL PHARMACEUTICAL AND BIOTECHNOLOGY COMPANIES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 60
  • FIGURE 26. GLOBAL MEDICAL DEVICE COMPANIES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 61
  • FIGURE 27. NORTH AMERICA HEALTHCARE BPO SERVICES SHARE OVERVIEW, BY COUNTRY (2017) 62
  • FIGURE 28. NORTH AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 63
  • FIGURE 29. NORTH AMERICA HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 64
  • FIGURE 30. US HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 66
  • FIGURE 31. CANADA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 68
  • FIGURE 32. MEXICO HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 70
  • FIGURE 33. EUROPE HEALTHCARE BPO SERVICES SHARE OVERVIEW, BY COUNTRY (2017) (%) 72
  • FIGURE 34. EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 73
  • FIGURE 35. EUROPE HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 74
  • FIGURE 36. GERMANY HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 75
  • FIGURE 37. UK HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 78
  • FIGURE 38. FRANCE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 80
  • FIGURE 39. ASIA PACIFIC HEALTHCARE BPO SERVICES OVERVIEW, BY COUNTRY (2017) 82
  • FIGURE 40. ASIA PACIFIC HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 83
  • FIGURE 41. ASIA PACIFIC HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 85
  • FIGURE 42. CHINA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 87
  • FIGURE 43. JAPAN HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 89
  • FIGURE 44. INDIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 92
  • FIGURE 45. MIDDLE EAST & AFRICA HEALTHCARE BPO SERVICES SHARE OVERVIEW, BY COUNTRY (2017) 94
  • FIGURE 46. MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 95
  • FIGURE 47. MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 97
  • FIGURE 48. U.A.E. HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 98
  • FIGURE 49. SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 100
  • FIGURE 50. SOUTH AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 102
  • FIGURE 51. SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES OVERVIEW, BY COUNTRY (2017) 104
  • FIGURE 52. SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 105
  • FIGURE 53. SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 106
  • FIGURE 54. BRAZIL HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 107
  • FIGURE 55. ARGENTINA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 109
  • FIGURE 56. GROWTH STRATEGIES IN THE HEALTHCARE BPO SERVICES, 2015-2018 111
  • FIGURE 57. INORGANIC GROWTH STRATEGIES IN THE HEALTHCARE BPO SERVICES, 2015-2018 112
  • FIGURE 58. ORGANIC GROWTH STRATEGIES IN THE HEALTHCARE BPO SERVICES, 2015-2018 118
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