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市場調査レポート

世界の採鉱用重機サプライヤーのベンチマーキング調査

Benchmarking Global Mining Equipment Suppliers, 2015

発行 Timetric 商品コード 341872
出版日 ページ情報 英文 93 Pages
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世界の採鉱用重機サプライヤーのベンチマーキング調査 Benchmarking Global Mining Equipment Suppliers, 2015
出版日: 2015年10月16日 ページ情報: 英文 93 Pages
概要

当レポートでは、世界の主要な採鉱用重機サプライヤーの業績について調査し、年間収益、地域別収益、在庫率などの動向、顧客満足度の調査、機器タイプ別のランキング、提言などをまとめています。

第1章 エグゼクティブサマリー

第2章 サプライヤーの財務動向

  • 年間収益:企業別
  • 収益:地域別
  • 在庫率
  • アフターマーケット収益のシェアの拡大

第3章 主要OEM:機器タイプ別

第4章 主な成功要因

  • 主要サプライヤーの比較

第5章 主要機器サプライヤーの顧客満足度のベンチマーキング

  • 主要サプライヤーのベンチマーキング
    • Caterpillar
    • Joy Global
    • 小松製作所
    • Atlas Copco
    • Sandvik
    • Bharat Earth Movers Ltd (BEML)
    • Larsen & Toubro Ltd (L&T)
    • Volvo
    • 日立
    • Liebherr

第6章 サプライヤーのベンチマーキング:主要ファクター別

  • イントロダクション
  • 製品の品質/信頼性
  • 低価格
  • 総ライフコスト
  • 製品のニーズとのマッチングとカスタム化
  • 製品の幅
  • 完全サービスソリューション
  • リードタイム/機器のデリバリー&インストールの速度
  • エネルギー効率
  • オンタイムデリバリー&インストール
  • 製品トレーニング
  • 保守・整備コスト
  • 交換部品のアベイラビリティ
  • ローカル/オンサイト整備・リペア
  • 機器の総稼働時間
  • データ深度&レポーティング
  • 長期提携関係への発展の可能性

第7章 アクションポイント・提言

第8-10章 付録

図表

目次
Product Code: MMIN0025MR

This report examines the global performance of 10 major heavy mobile equipment suppliers: Caterpillar, Joy Global, Komatsu, Hitachi, Sandvik, Atlas Copco, Volvo, Liebherr, BEML and L&T. Each of these companies had significant growth through the mining super-cycle from 2007 to 2012. Yet they now face challenging market conditions amid slumping commodity markets and a global reduction in capital expenditure.

Areas of analysis include:

  • Review of the financial performance of each company.
  • Review of global customer satisfaction, with satisfaction ratings from 16 factors, covering cost factors, supplier attributes and product attributes.
  • Rankings of the leading suppliers for each equipment type, with respondents indicating who they viewed as the top suppliers for trucks, excavators, loaders, shovels, dozers, drills, continuous miners, engines, tyres, pumps and mining software.

Summary

Overall trends in the data revealed:

  • Revenues for Mining Equipment suppliers have fallen sharply since their 2012 peak.
  • Aftermarket shares of revenues increased substantially between 2012 and 2014.
  • Caterpillar is widely recognized as the leading equipment supplier.
  • Account managers, quality maintenance and services, and on-time delivery have significant impacts on supplier selection.
  • More successful suppliers perform well in the same key areas.

Scope

  • The report is based on responses from a survey of over 600 senior managers at operating mines throughout the world, responsible for the purchase of mining equipment, and examines their level of satisfaction with their main equipment suppliers as well as key factors in supplier selection.
  • Survey respondents came from 45 different countries including: Australia, India, the US, South Africa, Canada, Peru, Chile, Colombia, Sweden, Indonesia. This included five different commodity groups and a range of surface and underground mining operations.

Reasons To Buy

  • Review the performance of the main equipment suppliers
  • Understand who the market currently sees as the leading suppliers, and why
  • Develop successful sales and marketing strategies based on current performance of suppliers

Table of Contents

1. Executive Summary

2. Supplier Financial Performance

  • 2.1. Annual Revenues by Company
  • 2.2. Revenues by Region
  • 2.3. Backlog to Sales Ratio
  • 2.4. Increasing share of Aftermarket Revenues

3. Leading OEMs by Type of equipment

4. Key Factors in Winning Business

  • 4.1. Comparison of Leading Suppliers

5. Customer Satisfaction Benchmarking for Leading Equipment Suppliers

  • 5.1. Benchmarking leading suppliers
    • 5.1.1. Caterpillar
    • 5.1.2. Joy Global
    • 5.1.3. Komatsu
    • 5.1.4. Atlas Copco
    • 5.1.5. Sandvik
    • 5.1.6. Bharat Earth Movers Ltd (BEML)
    • 5.1.7. Larsen & Toubro Ltd (L&T)
    • 5.1.8. Volvo
    • 5.1.9. Hitachi
    • 5.1.10. Liebherr

6. Supplier Benchmarking by Key Factor

  • 6.1. Introduction
  • 6.2. Product Quality/Reliability
  • 6.3. Lowest Price
  • 6.4. Total Life Costs
  • 6.5. Product Matching to Needs and Customization
  • 6.6. Breadth of Product Range
  • 6.7. Complete Service Solution
  • 6.8. Lead Time/Speed to Deliver and Install Equipment
  • 6.9. Energy Efficiency
  • 6.10. On-Time Delivery and Installation
  • 6.11. Product Training
  • 6.12. Maintenance and Service Costs
  • 6.13. Availability of Replacement Parts
  • 6.14. Local/On-Site Service and Repair
  • 6.15. Average Total Operating Hours of Equipment
  • 6.16. Depth of Data and Reporting Available on Equipment
  • 6.17. Ability to Develop a Long-Term Partnership

7. Action Points and Recommendations

8. Appendix I

  • 8.1. Selected Data Tables

9. Appendix II

  • 9.1. Survey Background
  • 9.2. Analysis of the Survey Sample

10. Appendix III

  • 10.1. What is This Report About?
  • 10.2. Methodology
  • 10.3. Contact Timetric
  • 10.4. About Timetric
  • 10.5. Disclaimer

List of Tables

  • Table 1: Global Ranking of OEMs by Equipment Type
  • Table 2: Annual Mining Revenues by Company, 2010 - 2014
  • Table 3: Change in Revenue by Region by Company, 2013 - 2014
  • Table 4: Backlog to Sales Ratios for Caterpillar, Joy Global, Sandvik and Atlas Copco, 2010 - 2014
  • Table 5: Types of Mining Equipment Provided by Company
  • Table 6: Global Ranking of OEMs by Equipment Type
  • Table 7: Factor Analysis by Region - Product Quality/Reliability
  • Table 8: Factor Analysis by Region - Lowest Price
  • Table 9: Factor Analysis by Region - Total Life Costs
  • Table 10: Factor Analysis by Region - Product Matching to Needs and Customization
  • Table 11: Factor Analysis by Region - Breadth of Product Range
  • Table 12: Factor Analysis by Region - Complete Service Solution
  • Table 13: Factor Analysis by Region - Lead time/Speed to Deliver and Install Equipment
  • Table 14: Factor Analysis by Region - Energy Efficiency
  • Table 15: Factor Analysis by Region - On-time Delivery and Installation
  • Table 16: Factor Analysis by Region - Product Training
  • Table 17: Factor Analysis by Region - Maintenance and Service Costs
  • Table 18: Factor Analysis by Region - Availability of Replacement Parts
  • Table 19: Factor Analysis by Region - Local/On-site Service and Repair
  • Table 20: Factor Analysis by Region - Average Total Operating Hours of Equipment
  • Table 21: Factor Analysis by Region - Depth of Data and Reporting Available on Equipment
  • Table 22: Factor Analysis by Region - Ability to Develop a Long-Term Partnership
  • Table 23: Company Revenue by Region (%), 2015
  • Table 24: Differentiation by Factor, Global (%) 2015
  • Table 25: Caterpillar - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Table 26: Joy Global - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Table 27: Komatsu - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Table 28: Atlas Copco - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Table 29: Sandvik - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Table 30: BEML - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Table 31: L&T - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Table 32: Volvo - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Table 33: Hitachi - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Table 34: Liebherr - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Table 35: L&T - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Table 36: Factor Analysis by Main Supplier - Product Quality/Reliability, 2015
  • Table 37: Factor Analysis by Main Supplier - Price, 2015
  • Table 38: Factor Analysis by Main Supplier - Total Life Costs, 2015
  • Table 39: Factor Analysis by Main Supplier - Product Matching to Needs and Customization, 2015
  • Table 40: Factor Analysis by Main Supplier - Breadth of Product Range, 2015
  • Table 41: Factor Analysis by Main Supplier - Complete Service Solution, 2015
  • Table 42: Factor Analysis by Main Supplier - Lead Time/Speed to Deliver and Install Equipment, 2015
  • Table 43: Factor Analysis by Main Supplier - Energy Efficiency, 2015
  • Table 44: Factor Analysis by Main Supplier - On-Time Delivery and Installation of Equipment, 2015
  • Table 45: Factor Analysis by Main Supplier - Product Training Delivered, 2015
  • Table 46: Factor Analysis by Main Supplier - Maintenance and Service Costs, 2015
  • Table 47: Factor Analysis by Main Supplier - Availability of Replacement Parts, 2015
  • Table 48: Factor Analysis by Main Supplier - Local/On-Site Service and Repair Capabilities, 2015
  • Table 49: Factor Analysis by Main Supplier - Average Total Operating Hours of Equipment, 2015
  • Table 50: Factor Analysis by Main Supplier - Depth of Data and Reporting Available, 2015
  • Table 51: Factor Analysis by Main Supplier - Ability to Develop a Long-Term Partnership, 2015

List of Figures

  • Figure 1: Change in Company Mining Division Revenue, 2013-2014 (%)
  • Figure 2: Joy Global's Sales of Equipment vs Aftermarket Sales, 2012-2014
  • Figure 3: Benchmarking of Customer Satisfaction Ratings for All Leading Suppliers, 2014-2015
  • Figure 4: Company Revenue by Region, 2014
  • Figure 5: Typical Life Cycle Costs of Mining Equipment
  • Figure 6: Joy Global Aftermarket vs Equipment Sales, 2006-2014
  • Figure 7: Leading Suppliers by Region - Surface Equipment and Parts - Part 1
  • Figure 8: Leading Suppliers by Region - Surface Equipment and Parts - Part 2
  • Figure 9: Leading Suppliers by Region - Underground Equipment - Part 1
  • Figure 10: Leading Suppliers by Region - Underground Equipment - Part 2
  • Figure 11: Leading Suppliers by Commodity - Surface Equipment and Parts - Part 1
  • Figure 12: Leading Suppliers by Commodity - Surface Equipment and Parts - Part 2
  • Figure 13: Leading Suppliers by Commodity Type - Underground Equipment - Part 1
  • Figure 14: Leading Suppliers by Commodity Type - Underground Equipment - Part 2
  • Figure 15: Leading Suppliers by Company Size - Surface Equipment and Parts - Part 1
  • Figure 16: Leading Suppliers by Company Size - Surface Equipment and Parts - Part 2
  • Figure 17: Leading Suppliers by Commodity Type - Underground Equipment - Part 1
  • Figure 18: Leading Suppliers by Commodity Type - Underground Equipment - Part 2
  • Figure 19: Areas Where Main Suppliers Differentiated Themselves from their Competitors (%), 2015
  • Figure 20: Top Three Differentiating Factors for Leading Equipment Suppliers, 2015
  • Figure 21: Main Heavy Mobile Equipment Suppliers by Share of Respondents (%), 2015
  • Figure 22: Main Heavy Mobile Equipment Suppliers by Share of Respondents (%), 2015
  • Figure 23: Benchmarking of Customer Satisfaction Ratings for All Leading Suppliers, 2015
  • Figure 24: Caterpillar - Breakdown of Respondents by Mine Type and Mineral (%), 2015
  • Figure 25: Caterpillar - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Figure 26: Caterpillar - Satisfaction by Region, 2015
  • Figure 27: Joy Global - Breakdown of Respondents by Mine Type and Mineral (%), 2015
  • Figure 28: Joy Global - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Figure 29: Joy Global - Satisfaction by Region, 2015
  • Figure 30: Komatsu - Breakdown of Respondents by Mine Type and Mineral (%), 2015
  • Figure 31: Komatsu - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Figure 32: Komatsu - Satisfaction by Region, 2015
  • Figure 33: Atlas Copco - Breakdown of Respondents by Mine Type and Mineral (%), 2015
  • Figure 34: Atlas Copco - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Figure 35: Atlas Copco - Satisfaction by Region, 2015
  • Figure 36: Sandvik - Breakdown of Respondents by Mine Type and Mineral (%), 2015
  • Figure 37: Sandvik - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Figure 38: Sandvik - Satisfaction by Region, 2015
  • Figure 39: BEML - Breakdown of Respondents by Mine Type and Mineral (%), 2015
  • Figure 40: BEML - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Figure 41: L&T - Breakdown of Respondents by Mine Type and Mineral (%), 2015
  • Figure 42: L&T - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Figure 43: Volvo - Breakdown of Respondents by Mine Type and Mineral (%), 2014
  • Figure 44: Volvo - Customer Satisfaction Ratings and Average Importance Ratings, 20115
  • Figure 45: Volvo - Satisfaction by Region, 2015
  • Figure 46: Hitachi - Breakdown of Respondents by Mine Type and Mineral (%), 2015
  • Figure 47: Hitachi - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Figure 48: Hitachi - Satisfaction by Region, 2015
  • Figure 49: Liebherr - Breakdown of Respondents by Mine Type and Mineral (%), 2015
  • Figure 50: Liebherr - Customer Satisfaction Ratings and Average Importance Ratings, 20115
  • Figure 51: Factor Analysis by Main Supplier - Product Quality/Reliability
  • Figure 52: Factor Analysis by Main Supplier - Lowest Price
  • Figure 53: Factor Analysis by Main Supplier - Total Life Costs
  • Figure 54: Factor Analysis by Main Supplier - Product Matching to Needs and Customization
  • Figure 55: Factor Analysis by Main Supplier - Breadth of Product Range
  • Figure 56: Factor Analysis by Main Supplier - Complete Service Solution
  • Figure 57: Factor Analysis by Main Supplier - Lead time/Speed to Deliver and Install Equipment
  • Figure 58: Factor Analysis by Main Supplier - Energy Efficiency
  • Figure 59: Factor Analysis by Main Supplier - On-time Delivery and Installation
  • Figure 60: Factor Analysis by Main Supplier - Product Training
  • Figure 61: Factor Analysis by Main Supplier - Maintenance and Service Costs
  • Figure 62: Factor Analysis by Main Supplier - Availability of Replacement Parts
  • Figure 63: Factor Analysis by Main Supplier - Local/On-site Service and Repair
  • Figure 64: Factor Analysis by Main Supplier - Average Total Operating Hours of Equipment
  • Figure 65: Factor Analysis by Main Supplier - Depth of Data and Reporting Available on Equipment
  • Figure 66: Factor Analysis by Main Supplier - Ability to Develop a Long-Term Partnership
  • Figure 67: Respondent Countries (%), 2015
  • Figure 68: Survey Respondents by Mine Type (%), 2015
  • Figure 69: Survey Respondents by Commodity (%), 2015
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