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北米の鉱山機械部門における事業の成功と維持 (2015年)

Winning and Retaining Business in the North American Mining Equipment Sector, 2015

発行 GlobalData 商品コード 333564
出版日 ページ情報 英文 62 Pages
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北米の鉱山機械部門における事業の成功と維持 (2015年) Winning and Retaining Business in the North American Mining Equipment Sector, 2015
出版日: 2015年06月25日 ページ情報: 英文 62 Pages
概要

北米諸国の鉱山企業の間では、鉱山機械のサプライヤーの選定基準として「製品の品質」や「部品の調達しやすさ」を挙げる企業が多数に上りました。また、「長期的な関係強化の機会」や「平均稼動時間」「製品選択肢の広さ」が高いサプライヤーに対する評価が高くなっています。他方、今後の改善要求事項として、「製品の品質・耐久性」や「部品調達のし易さ」、「維持費用」などが挙げられています。多くの企業は現在のサプライヤーに対して満足していますが、27%は今後5年間以内に調達先を変更したいとも回答しています。

当レポートでは、北米諸国 (米国・カナダ) の鉱山企業の経営者・調達担当者 (合計101名) に対するアンケート調査に基づき、鉱山機械・部品の調達先選定の実情や満足度について分析し、サプライヤー選定に際して顧客側 (鉱山企業) が重要視する事項や、サプライヤーに対する満足度とその要因、サプライヤー側での顧客獲得・維持戦略および今後の改善事項などについて調査しております。

第1章 エグゼクティブ・サマリー

第2章 サプライヤー選定時の顧客側の優先事項

  • イントロダクション
  • サプライヤー選定時に重視する主な要素
  • サプライヤー選定時に重視する主な要素:鉱山の種類別
  • サプライヤー選定時に重視する主な要素:国別
  • サプライヤー選定時に重視する主な要素:鉱物別
  • サプライヤー選定時に重視する主な要素:企業規模別

第3章 サプライヤーの業績と主な成功要因

  • イントロダクション
  • サプライヤーの全体的な業績
  • 満足度の評価:国別
  • 満足度の評価:鉱物別
  • 代表的サプライヤー:カテゴリー別
  • 主要サプライヤーの比較分析
    • Caterpillar
    • Joy Global
    • 小松製作所
    • Atlas Copco
    • 大手サプライヤーの比較
  • 代表的メーカー:装置の種類別
  • サプライヤー各社の製品差別化の手法
    • 大手サプライヤーの比較

第4章 顧客維持と主な改善領域

  • イントロダクション
  • サプライヤーに対する販売後の満足度
  • 販売後の満足度:国別
  • 販売後の満足度:主要サプライヤー別
  • 販売後の満足度:鉱物別
  • 販売後の満足度に関するコメント
  • 今後5年間でサプライヤーを変更する可能性
  • 今後5年間の変更可能性:国別
  • 今後5年間の変更可能性:鉱物別
  • 製品・サービスの主な改善領域
  • 製品・サービスの主な改善領域:国別
  • 製品・サービスの主な改善領域:鉱物別

第5章 アクションプランおよび提言

第6章 付録I

  • データ表 (抜粋)

第7章 付録II

  • 分析の背景事情
  • 調査サンプルの分析
  • 主要サプライヤーから供給される設備

第8章 付録III

図表一覧

目次
Product Code: MMIN0018MR

This report provides a detailed analysis of customer preferences throughout the North American mining sector, focusing on the factors that influence purchasing decisions and the performance of major equipment suppliers. The analysis is based on Timetric's extensive survey of 101 mine managers and procurement managers.

Areas of analysis include:

  • Customer priorities when buying mining equipment, with ratings of the importance of 18 separate factors, and the satisfaction ratings on 16 factors, for customers when choosing mining equipment, including cost factors, supplier attributes and product attributes.
  • Ratings of current suppliers across the same factors, identifying the best-performing suppliers and how well suppliers performed versus the importance of each factor.
  • In-depth analysis of the major suppliers Caterpillar, Joy Global, Komatsu and Atlas Copco, including their overall performance ratings and their ratings for each of the factors relative to its importance.
  • Rankings of the leading suppliers for each equipment type, with respondents indicating who they viewed as the top suppliers throughout North America for trucks, excavators, loaders, shovels, dozers, drills, longwalls, engines, tyres, pumps and mining software.
  • Insight into the likelihood of switching supplier and key action points for suppliers, outlining required product and service improvements.

Summary

Overall trends in the data revealed:

  • Customer priorities in supplier selection are product quality and availability of parts.
  • Suppliers perform well, especially for 'opportunity to develop a long term relationship', 'average total operating hours' and 'breadth of supplier's product range'.
  • Joy Global received the highest average satisfaction ratings in 10 of the 16 factors, although Caterpillar was considered the leading supplier for most categories of mining equipment.
  • Account managers make a significant impact in the selection process, alongside the maintenance and services provided.
  • Customers throughout North America are happy with their current supplier but 27% are open to change in the next 5 years.
  • Product quality and reliability was the stand out area identified for improvement, followed by availability of parts and ability to support cost reduction.

Scope

The report is based on responses from a survey of 101 senior managers at operating mines in Canada and the US, responsible for the purchase of equipment for plant and mine operations, along with its consumables. Respondents included a wide range of different commodity groups and both surface and underground mining operations.

Reasons To Buy

  • Identify key areas for differentiation by understanding what factors most influence choice of supplier
  • Target product and service improvement areas based on where mining equipment suppliers are currently underperforming relative to customer expectations
  • Develop successful sales and marketing strategies through an understanding of the leading competitors and their strengths and weaknesses.

Table of Contents

1. Executive Summary

2. Customer Priorities in Supplier Selection

  • 2.1. Introduction
  • 2.2. Key Factors when Choosing a Supplier
  • 2.3. Key Factors when Choosing a Supplier - by Mine Type
  • 2.4. Key Factors when Choosing a Supplier - by Country
  • 2.5. Key Factors when Choosing a Supplier - by Commodity
  • 2.6. Key Factors when Choosing a Supplier - by Company Size

3. Supplier Performance and Key Success Factors

  • 3.1. Introduction
  • 3.2. Overall Supplier Performance
  • 3.3. Satisfaction Ratings by Country
  • 3.4. Satisfaction Ratings by Commodity
  • 3.5. Leading Suppliers by Category
  • 3.6. Benchmarking Key Suppliers
    • 3.6.1. Caterpillar
    • 3.6.2. Joy Global
    • 3.6.3. Komatsu
    • 3.6.4. Atlas Copco
    • 3.6.5. Comparison of leading suppliers
  • 3.7. Leading Manufacturers by Equipment Type
  • 3.8. How Suppliers Differentiated Themselves
    • 3.8.1. Comparison of leading suppliers

4. Customer Retention and Key Areas of Improvement

  • 4.1. Introduction
  • 4.2. Post-Sales Satisfaction with Suppliers
  • 4.3. Post-Sales Satisfaction by Country
  • 4.4. Post-Sales Satisfaction by Main Supplier
  • 4.5. Post-Sales Satisfaction by Commodity
  • 4.6. Post-Sales Satisfaction Comments
  • 4.7. Anticipated Switching Within the Next Five Years
  • 4.8. Anticipated Switching Within the Next Five Years by Country
  • 4.9. Anticipated Switching Within the Next Five Years by Commodity
  • 4.10. Key Areas for Product and Service Improvement
  • 4.11. Key Areas for Product and Service Improvement by Country
  • 4.12. Key Areas for Product and Service Improvement by Commodity

5. Action Points and Recommendations

6. Appendix I

  • 6.1. Selected Data Tables

7. Appendix II

  • 7.1. Survey Background
  • 7.2. Analysis of the Survey Sample
  • 7.3. Equipment Sourced from Main Supplier

8. Appendix III

  • 8.1. What is This Report About?
  • 8.2. Methodology
  • 8.3. Contact Timetric
  • 8.4. About Timetric
  • 8.5. Disclaimer

List of Tables

  • Table 1: Highest Average Rated Supplier for Each Factor, 2015
  • Table 2: Average Ratings for Key Factors When Choosing an Equipment Supplier, 2015
  • Table 3: Average Ratings for Key Factors When Choosing an Equipment Supplier, 2015
  • Table 4: Average Ratings for Key Factors when Choosing an Equipment Supplier by Mine Type, 2015
  • Table 5: Average Ratings for Key Factors when Choosing an Equipment Supplier by Country, 2015
  • Table 6: Average Ratings for Key Factors when Choosing an Equipment Supplier by Commodity, 2015
  • Table 7: Average Ratings for Key Factors when Choosing an Equipment Supplier by Company Size, 2015
  • Table 8: Average Importance Ratings vs. Average Performance Ratings for Main Supplier, 2015
  • Table 9: Average Satisfaction Ratings by Country (%), 2015
  • Table 10: Caterpillar - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Table 11: Joy Global - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Table 12: Komatsu - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Table 13: Atlas Copco - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Table 14: Comparison of Customer Satisfaction Ratings by Major Supplier(%), 2015
  • Table 15: Areas Where Main Suppliers Differentiated Themselves from their Competitors (%), 2015
  • Table 16: Differentiation by Main Supplier (%), 2015
  • Table 17: "Would you Choose the Same Manufacturer?" by Country (%), 2015
  • Table 18: "Would you Choose the Same Manufacturer?" by Main Supplier (%), 2015
  • Table 19: "Would you Choose the Same Manufacturer?" by Commodity (%), 2015
  • Table 20: Anticipated Switching within Five Years by Country (%), 2015

List of Figures

  • Figure 1: Importance Ratings of the Overall Top Five Key Factors When Choosing a Supplier by Region, 2015
  • Figure 2: Average Importance Ratings vs. Average Performance Rating for Main Supplier, 2015
  • Figure 3: Areas Where Main Suppliers Differentiated Themselves from Their Competitors (%), 2015
  • Figure 4: If You Had the Choice Again, Would You Choose the Same Manufacturer? (%), 2015
  • Figure 5: Areas of Improvement for Equipment Suppliers, 2015
  • Figure 6: Average Ratings for Key Factors When Choosing an Equipment Supplier, 2015
  • Figure 7: Average Ratings for Key Factors When Choosing an Equipment Supplier by Mine Type, 2015
  • Figure 8: Average Ratings for Key Factors When Choosing an Equipment Supplier by Country, 2015
  • Figure 9: Average Ratings for Key Factors When Choosing an Equipment Supplier by Commodity, 2015
  • Figure 10: Average Ratings for Key Factors When Choosing an Equipment Supplier by Company Size, 2015
  • Figure 11: Average Importance Ratings vs. Average Performance Ratings for Main Supplier, 2015
  • Figure 12: Average Satisfaction Ratings by Region, 2015
  • Figure 13: Average Satisfaction Ratings by Commodity, 2015
  • Figure 14: Main Heavy Mobile Equipment Suppliers by Share of Respondents (%), 2015
  • Figure 15: Caterpillar - Breakdown of Respondents by Mine Type and Mineral (%), 2015
  • Figure 16: Caterpillar - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Figure 17: Joy Global - Breakdown of Respondents by Mine Type and Mineral (%), 2015
  • Figure 18: Joy Global - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Figure 19: Komatsu - Breakdown of Respondents by Mine Type and Mineral (%), 2015
  • Figure 20: Komatsu - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Figure 21: Atlas Copco - Breakdown of Respondents by Mine Type and Mineral (%), 2015
  • Figure 22: Atlas Copco - Customer Satisfaction Ratings and Average Importance Ratings, 2015
  • Figure 23: Customer Satisfaction Ratings for Caterpillar, Joy Global, Komatsu and Atlas Copco, 2015
  • Figure 24: Leading Suppliers by Share of Respondents - Underground Equipment (%), 2015
  • Figure 25: Leading Suppliers by Share of Respondents - Surface Equipment (%), 2015
  • Figure 26: Leading Suppliers by Share of Respondents - Software (%), 2015
  • Figure 27: Leading Suppliers by Share of Respondents - Pumps (%), 2015
  • Figure 28: Areas Where Main Suppliers Differentiated Themselves from their Competitors (%), 2015
  • Figure 29: Differentiation by Main Supplier (%), 2015
  • Figure 30: If You Had the Choice Again Would You Choose the Same Manufacturer? (%), 2015
  • Figure 31: 'Would you Choose the Same Manufacturer Again?' by Country (%), 2015
  • Figure 32: 'Would you Choose the Same Manufacturer Again?' by Main Supplier (%), 2015
  • Figure 33: 'Would you Choose the Same Manufacturer Again?' by Commodity (%), 2015
  • Figure 34: 'Do you Anticipate Switching to a Different Supplier within the Next Five Years?' (%), 2015
  • Figure 35: 'Do you Anticipate Switching to a Different Supplier within the Next Five Years?' by Country (%), 2015
  • Figure 36: 'Do you Anticipate Switching to a Different Supplier within the Next Five Years?' by Commodity (%), 2015
  • Figure 37: Areas for Improvement for Equipment Suppliers, 2015
  • Figure 38: Three Areas for Improvement for Equipment Suppliers by Country, 2015
  • Figure 39: Top Four Areas for Improvement for Equipment Suppliers by Commodity, 2015
  • Figure 40: Respondent Countries (%), 2015
  • Figure 41: Survey Respondents by Mine Type (%), 2015
  • Figure 42: Survey Respondents by Commodity (%), 2015
  • Figure 43: Survey Respondents by Company Size (%), 2015
  • Figure 44: Survey Respondents by Main OEM (%), 2015
  • Figure 45: Equipment Supplied by Respondents' Major Supplier (%), 2015
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