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アフリカの鉱山機械部門における事業の成功と維持

Winning and Retaining Business in the African Mining Equipment Sector, 2014

発行 GlobalData 商品コード 320004
出版日 ページ情報 英文 63 Pages
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アフリカの鉱山機械部門における事業の成功と維持 Winning and Retaining Business in the African Mining Equipment Sector, 2014
出版日: 2014年11月30日 ページ情報: 英文 63 Pages
概要

当レポートでは、アフリカの鉱山機械部門における顧客の選好について調査分析し、鉱山マネージャー、調達マネージャー、その他の意思決定者とのインタビューに基づき、サプライヤー選定の優先順位、サプライヤーの業績、満足度などについて、体系的な情報を提供しています。

第1章 エグゼクティブサマリー

第2章 サプライヤー選定における顧客の優先順位

  • イントロダクション
  • サプライヤー選定の主要要因
  • サマリー

第3章 サプライヤーの業績と主要成功要因

  • イントロダクション
  • サプライヤーの業績全体
  • 顧客の重要性に関連する個別サプライヤーの業績
  • 主要サプライヤー:カテゴリー別
  • 主要サプライヤーのベンチマーク
  • 主要メーカー:設備タイプ別
  • サプライヤーの差別化

第4章 顧客維持と主な改善分野

  • イントロダクション
  • 販売後のサプライヤーの満足度
  • 競合グループに対する主要サプライヤーの顧客の評価
  • 今後5年以内の切り替えの見通し
  • 主要サプライヤー率
  • 製品・サービス向上の主要分野

第5章 アクションプラントと提言

第6章〜第8章 付録

図表

目次
Product Code: MNIN0006MR

In July to September 2014, Timetric surveyed 108 mine managers, maintenance managers, procurement managers and other key decision-makers in over 100 operating African mines. The survey primarily assessed heavy mobile equipment, however respondents were also asked about their practices and preferences in areas such as mining software, technology, and maintenance.

Areas of analysis include:

  • Customer priorities when buying mining equipment, with ratings of the importance of 16 separate factors for customers when choosing mining equipment, including cost factors, supplier attributes and product attributes.
  • Ratings of existing suppliers across the same factors, identifying best-performing suppliers and how well suppliers performed versus the importance of each factor.
  • In-depth analysis of the major suppliers, namely Caterpillar, Joy Global, Komatsu, Sandvik and Atlas Copco, including their overall performance ratings and their ratings for each of the factors relative to its importance.
  • Rankings of the leading suppliers for each equipment type, with respondents indicating who they viewed as the top suppliers in Australia for trucks, excavators, loaders, shovels, dozers, drills, continuous miners, longwall systems, engines, tyres, pumps and mining software.
  • Insight into the likelihood of switching supplier and key action points for suppliers for product and service improvements required.

Summary

Overall trends in the data revealed:

  • Customer priorities in supplier selection are product quality and availability of parts
  • Suppliers perform well, but have lower levels of satisfaction in key areas
  • Sandvik received the highest average satisfaction ratings, with Caterpillar considered the leading supplier for most categories of mining equipment
  • Account managers make a significant impact in the selection process, alongside product quality and use of the latest technology
  • Although loyal to their suppliers, customers look for improvement in parts availability and product quality

Scope

Winning and Retaining Business in the African Mining Equipment Sector, 2014 published by Timetric's Mining Intelligence Centre, provides readers with a detailed analysis of customer preferences in the African mining equipment sector. The analysis is based upon Timetric's survey of 108 mine managers, procurement managers and other key decision-makers

Reasons To Buy

  • Identify key areas for differentiation by understanding what factors most influence choice of supplier
  • Target product and service improvement areas based on where mining equipment suppliers are currently underperforming relative to customer expectations
  • Develop successful sales and marketing strategies through an understanding of the leading competitors and their strengths and weaknesses.

Table of Contents

1. Executive Summary

2. Customer Priorities in Supplier Selection

  • 2.1. Introduction
  • 2.2. Key Factors when Choosing a Supplier
  • 2.3. Summary

3. Supplier Performance and Key Success Factors

  • 3.1. Introduction
  • 3.2. Overall Supplier Performance
  • 3.3. Individual Supplier Performance Relative to Customer Importance
  • 3.4. Leading Suppliers by Category
  • 3.5. Benchmarking the Major Suppliers
    • 3.5.1. Caterpillar
    • 3.5.2. Joy Global
    • 3.5.3. Komatsu
    • 3.5.4. Sandvik
    • 3.5.5. Atlas Copco
  • 3.6. Leading Manufacturers by Equipment Type
  • 3.7. How Suppliers Differentiated Themselves

4. Customer Retention and Key Improvement Areas

  • 4.1. Introduction
  • 4.2. Post-Sales Satisfaction with Suppliers
  • 4.3. Customer Ratings of Main Supplier Relative to Peer Group
  • 4.4. Anticipated Switching Within the Next Five Years
  • 4.5. Key Areas for Product and Service Improvement

5. Action Points and Recommendations

6. Appendix I

  • 6.1. Selected Data Tables

7. Appendix II

  • 7.1. Survey Background
  • 7.2. Analysis of the Survey Sample
  • 7.3. Equipment Sourced from Main Supplier

8. Appendix III

  • 8.1. What is This Report About
  • 8.2. Methodology
  • 8.3. Contact Timetric
  • 8.4. About Timetric
  • 8.5. Disclaimer

List of Tables

  • Table 1: Highest Average Rated Supplier for Each Criteria, 2014
  • Table 2: Highest Average Rated Supplier for Each Criteria, 2014
  • Table 3: If you had the Choice Again, would you Choose this Manufacturer
  • Table 4: Average Importance Ratings for Key Factors when Choosing an Equipment Supplier, 2014
  • Table 5: Average Importance Ratings for Key Factors when Choosing an Equipment Supplier by Mine Type, 2014
  • Table 6: Importance Ratings for Key Factors when Choosing an Equipment Supplier, 2014
  • Table 7: Average Importance Ratings for Key Factors when Choosing an Equipment Supplier by Commodity, 2014
  • Table 8: Average Performance Ratings for Main Current Supplier, 2014
  • Table 9: Average Performance Ratings by Main Supplier, 2014
  • Table 10: Weighted Average Performance Rating by Main Supplier, 2014
  • Table 11: Areas of Improvement for Equipment Suppliers, 2014
  • Table 12: View of Main Mobile Mining Equipment Supplier vs Peers in the Market, 2014

List of Figures

  • Figure 1: Average Ratings for Key Factors When Choosing an Equipment Supplier - Highest- and Lowest-Rated Criteria, 2014
  • Figure 2: Average Importance Ratings vs Average Performance Rating for Main Supplier, 2014
  • Figure 3: Areas Where Main Suppliers Differentiated Themselves as Part of the Selection Process Relative to Their Competitors (%), 2014
  • Figure 4: If You Had the Choice Again Would You Choose the Same Manufacturer (%), 2014
  • Figure 5: Do You Anticipate Switching to a Different Supplier Within the Next Five Years (%), 2014
  • Figure 6: Areas of Improvement for Equipment Suppliers
  • Figure 7: Average Ratings for Key Factors When Choosing an Equipment Supplier, 2014
  • Figure 8: Average Ratings for Key Factors When Choosing an Equipment Supplier by Mine Type, 2014
  • Figure 9: Average Ratings for Key Factors When Choosing a Supplier (Part 1), 2014
  • Figure 10: Average Ratings for Key Factors When Choosing a Supplier (Part 2), 2014
  • Figure 11: Ratings for Key Factors When Choosing an Equipment Supplier by Company Size, 2014
  • Figure 12: Ratings for Key Factors When Choosing an Equipment Supplier by Commodity, 2014
  • Figure 13: Average Importance Ratings vs Average Performance Rating for Main Supplier, 2014
  • Figure 14: Overall Performance vs Overall Importance, 2014
  • Figure 15: Product Attributes - Performance vs Importance, 2014
  • Figure 16: Cost - Performance vs Importance, 2014
  • Figure 17: Supplier Attributes and Capabilities - Performance vs Importance
  • Figure 18: Main Heavy Mobile Equipment Suppliers by Share of Respondents (%), 2014
  • Figure 19: Caterpillar - Breakdown of Respondents by Mine Type and Mineral (%), 2014
  • Figure 20: Caterpillar - Customer Satisfaction Ratings and Average Importance Ratings (Part 1), 2014
  • Figure 21: Caterpillar - Customer Satisfaction Ratings and Average Importance Ratings (Part 2), 2014
  • Figure 22: Joy Global - Breakdown of Respondents by Mine Type and Mineral (%), 2014
  • Figure 23: Joy Global - Customer Satisfaction Ratings and Average Importance Ratings (Part 1), 2014
  • Figure 24: Joy Global - Customer Satisfaction Ratings and Average Importance Ratings (Part 2), 2014
  • Figure 25: Komatsu's Breakdown of Respondents by Mine Type and Mineral (%), 2014
  • Figure 26: Komatsu - Customer Satisfaction Ratings and Average Importance Ratings (Part 1), 2014
  • Figure 27: Komatsu - Customer Satisfaction Ratings and Average Importance Ratings (Part 2), 2014
  • Figure 28: Sandvik - Breakdown of Respondents by Mine Type and Mineral (%), 2014
  • Figure 29: Sandvik - Customer Satisfaction Ratings and Average Importance Ratings (Part 1), 2014
  • Figure 30: Sandvik - Customer Satisfaction Ratings and Average Importance Ratings (Part 2), 2014
  • Figure 31: Atlas Copco - Breakdown of Respondents by Mine Type and Mineral (%), 2014
  • Figure 32: Atlas Copco - Customer Satisfaction Ratings and Average Importance Ratings (Part 1), 2014
  • Figure 33: Atlas Copco - Customer Satisfaction Ratings and Average Importance Ratings (Part 2), 2014
  • Figure 34: Leading Suppliers by Share of Respondents - Surface Equipment (%), 2014
  • Figure 35: Leading Suppliers by Share of Respondents - Software (%), 2014
  • Figure 36: Leading Suppliers by Share of Respondents - Underground Equipment (%), 2014
  • Figure 37: Areas Where Main Suppliers Differentiated Themselves as Part of the Selection Process Relative to Their Competitors (%), 2014
  • Figure 38: When Choosing to Buy from this Supplier, where do you Feel They Differentiated Themselves as Part of the Selection Process Relative to the Competition (Part 1)
  • Figure 39: When Choosing to Buy from this Supplier, where do you Feel They Differentiated Themselves as Part of the Selection Process Relative to the Competition (Part 2)
  • Figure 40: If you had the Choice Again would you Choose the Same Manufacturer
  • Figure 41: View of Main Mobile Mining Equipment Supplier vs Peers in the Market, 2014
  • Figure 42: Do you Anticipate Switching to a Different Supplier within the Next Five Years
  • Figure 43: Do you Anticipate Switching to a Different Supplier within the Next Five Years , By Current Supplier Overall Rating
  • Figure 44: Areas for Improvement for Equipment Suppliers, 2014
  • Figure 45: Areas for Improvement for Equipment Suppliers by Company Size, 2014
  • Figure 46: Areas for Improvement for Equipment Suppliers by Commodity, 2014
  • Figure 47: Survey Respondents by Country (%), 2014
  • Figure 48: Survey Respondents by Mine Type (%), 2014
  • Figure 49: Survey Respondents by Commodity (%), 2014
  • Figure 50: Equipment Supplied by Respondents' Major Equipment Supplier by Type (%), 2014
  • Figure 51: Equipment Type Sourced by Commodity (%), 2014
  • Figure 52: Equipment Type Sourced by Mine Type (%), 2014
  • Figure 53: Equipment Supplied by Respondents' Major Equipment Supplier, by Manufacturer (%), 2014
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