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市場調査レポート

顧客関係管理(CRM)ソフトウェアの世界市場

Customer Relationship Management (CRM) Software Global Market Report 2020

発行 The Business Research Company 商品コード 915166
出版日 ページ情報 英文 200 Pages
納期: 2-3営業日
価格
本日の銀行送金レート: 1USD=109.53円で換算しております。
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顧客関係管理(CRM)ソフトウェアの世界市場 Customer Relationship Management (CRM) Software Global Market Report 2020
出版日: 2019年11月01日 ページ情報: 英文 200 Pages
概要

当レポートでは、世界の顧客関係管理(CRM)ソフトウェア市場を調査し、市場の概要、展開タイプ・企業規模・用途・地域・国別の市場規模の推移と予測(過去5年・今後5年間分)、市場シェア、市場戦略、競合情勢、主要企業のプロファイルなど、包括的な情報を提供しています。

第1章 エグゼクティブサマリー

第2章 市場の特徴

第3章 市場規模と成長

  • 市場動向(実績値)
  • 市場動向(予測値)

第4章 顧客関係管理(CRM)ソフトウェア市場:セグメント別

  • 展開タイプ別(実績値・予測値)
  • 企業規模別(実績値・予測値)
  • 用途別(実績値・予測値)

第5章 世界の顧客関係管理(CRM)ソフトウェア市場の分析:地域・国別

  • 市場動向:地域別(実績値・予測値)
  • 市場動向:国別(実績値・予測値)

第6章 アジア太平洋地域の顧客関係管理(CRM)ソフトウェア市場

  • 市場概要
  • 展開タイプ別(実績値・予測値)
  • 企業規模別(実績値・予測値)
  • 用途(実績値・予測値)

第7章 中国の顧客関係管理(CRM)ソフトウェア市場

  • 市場概要
  • 展開タイプ別(実績値・予測値)
  • 企業規模別(実績値・予測値)
  • 用途(実績値・予測値)

第8章 インドの顧客関係管理(CRM)ソフトウェア市場

  • 市場概要
  • 展開タイプ別(実績値・予測値)
  • 企業規模別(実績値・予測値)
  • 用途(実績値・予測値)

第9章 日本の顧客関係管理(CRM)ソフトウェア市場

  • 市場概要
  • 展開タイプ別(実績値・予測値)
  • 企業規模別(実績値・予測値)
  • 用途(実績値・予測値)

第10章 オーストラリアの顧客関係管理(CRM)ソフトウェア市場

  • 市場概要
  • 展開タイプ別(実績値・予測値)
  • 企業規模別(実績値・予測値)
  • 用途(実績値・予測値)

第11章 インドネシアの顧客関係管理(CRM)ソフトウェア市場

  • 市場概要
  • 展開タイプ別(実績値・予測値)
  • 企業規模別(実績値・予測値)
  • 用途(実績値・予測値)

第12章 韓国の顧客関係管理(CRM)ソフトウェア市場

  • 市場概要
  • 展開タイプ別(実績値・予測値)
  • 企業規模別(実績値・予測値)
  • 用途(実績値・予測値)

第13章 西欧の顧客関係管理(CRM)ソフトウェア市場

  • 市場概要
  • 展開タイプ別(実績値・予測値)
  • 企業規模別(実績値・予測値)
  • 用途(実績値・予測値)

第14章 英国の顧客関係管理(CRM)ソフトウェア市場

  • 市場概要
  • 展開タイプ別(実績値・予測値)
  • 企業規模別(実績値・予測値)
  • 用途(実績値・予測値)

第15章 ドイツの顧客関係管理(CRM)ソフトウェア市場

  • 市場概要
  • 展開タイプ別(実績値・予測値)
  • 企業規模別(実績値・予測値)
  • 用途(実績値・予測値)

第16章 フランスの顧客関係管理(CRM)ソフトウェア市場

  • 市場概要
  • 展開タイプ別(実績値・予測値)
  • 企業規模別(実績値・予測値)
  • 用途(実績値・予測値)

第17章 東欧の顧客関係管理(CRM)ソフトウェア市場

  • 市場概要
  • 展開タイプ別(実績値・予測値)
  • 企業規模別(実績値・予測値)
  • 用途(実績値・予測値)

第18章 ロシアの顧客関係管理(CRM)ソフトウェア市場

  • 市場概要
  • 展開タイプ別(実績値・予測値)
  • 企業規模別(実績値・予測値)
  • 用途(実績値・予測値)

第19章 北米の顧客関係管理(CRM)ソフトウェア市場

  • 市場概要
  • 展開タイプ別(実績値・予測値)
  • 企業規模別(実績値・予測値)
  • 用途(実績値・予測値)

第20章 米国の顧客関係管理(CRM)ソフトウェア市場

  • 市場概要
  • 展開タイプ別(実績値・予測値)
  • 企業規模別(実績値・予測値)
  • 用途(実績値・予測値)

第21章 南米の顧客関係管理(CRM)ソフトウェア市場

  • 市場概要
  • 展開タイプ別(実績値・予測値)
  • 企業規模別(実績値・予測値)
  • 用途(実績値・予測値)

第22章 ブラジルの顧客関係管理(CRM)ソフトウェア市場

  • 市場概要
  • 展開タイプ別(実績値・予測値)
  • 企業規模別(実績値・予測値)
  • 用途(実績値・予測値)

第23章 中東の顧客関係管理(CRM)ソフトウェア市場

  • 市場概要
  • 展開タイプ別(実績値・予測値)
  • 企業規模別(実績値・予測値)
  • 用途(実績値・予測値)

第24章 アフリカの顧客関係管理(CRM)ソフトウェア市場

  • 市場概要
  • 展開タイプ別(実績値・予測値)
  • 企業規模別(実績値・予測値)
  • 用途(実績値・予測値)

第25章 競合情勢と企業プロファイル

  • 競合環境
  • 企業プロファイル

第26章 主な合併・買収事例

第27章 市場動向と戦略

第28章 市場の見通しと潜在性の分析

第29章 付録

目次

Customer Relationship Management Softwrae Market Global Report 2020 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the global customer relationship management softwrae market.

Reasons to Purchase

  • Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market research findings.
  • Benchmark performance against key competitors.
  • Utilize the relationships between key data sets for superior strategizing.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you within 3-5 working days of order.

Description:

Where is the largest and fastest growing market for the customer relationship management softwrae? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The Customer Relationship Management Softwrae Market Global Report from The Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market.

  • The Market Characteristics section of the report defines and explains the market.
  • The Market Size section gives the market size ($b) covering both the historic growth of the market and forecasting the future. Drivers and restraints looks at the external factors supporting and controlling the growth of the market.
  • Market Segmentations break down market into sub markets.
  • The Regional and Country section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers all the regions, key developed countries and major emerging markets. It draws comparisons with country populations and economies to understand the importance of the market by country and how this is changing.
  • Competitive Landscape gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The Trends and Strategies section highlights the likely future developments in the market and suggests approaches companies can take to exploit this.

Scope

Markets Covered: 1) By Deployment: Cloud CRM, On-Premise CRM 2) By Size of Enterprise: Small&Mid sized enterprises, Large enterprises 3) By Application: Sales, Marketing, Manufacturing, Customer service, Social networking, Supply chain, Distribution, Others

Companies Mentioned: Salesforce, Microsoft, Oracle, SAP, Sugar

Countries: Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA

Regions: Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

Time Series: Five years historic and forecast.

Data Segmentations: country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

Table of Contents

1. Executive Summary

2. CRM Software Market Characteristics

3. CRM Software Market Size And Growth

  • 3.1. Global CRM Software Historic Market, 2015 - 2019, $ Billion
    • 3.1.1. Drivers Of The Market
    • 3.1.2. Restraints On The Market
  • 3.2. Global CRM Software Forecast Market, 2019 - 2022F, 2025F, 2030F, $ Billion
    • 3.2.1. Drivers Of The Market
    • 3.2.2. Restraints On the Market

4. CRM Software Market Segmentation

  • 4.1. Global CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
    • Cloud CRM
    • On-Premise CRM
  • 4.2. Global CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
    • Small&Mid sized enterprises
    • Large enterprises
  • 4.3. Global CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
    • Sales
    • Marketing
    • Manufacturing
    • Customer service
    • Social networking
    • Supply chain
    • Distribution
    • Others

5. CRM Software Market Regional And Country Analysis

  • 5.1. Global CRM Software Market, Split By Region, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 5.2. Global CRM Software Market, Split By Country, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

6. Asia-Pacific CRM Software Market

  • 6.1. Asia-Pacific CRM Software Market Overview
  • 6.2. Asia-Pacific CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 6.3. Asia-Pacific CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 6.4. Asia-Pacific CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

7. China CRM Software Market

  • 7.1. China CRM Software Market Overview
  • 7.2. China CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F,$ Billion
  • 7.3. China CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F,$ Billion
  • 7.4. China CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F,$ Billion

8. India CRM Software Market

  • 8.1. India CRM Software Market Overview
  • 8.2. India CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 8.3. India CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 8.4. India CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

9. Japan CRM Software Market

  • 9.1. Japan CRM Software Market Overview
  • 9.2. Japan CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 9.3. Japan CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 9.4. Japan CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

10. Australia CRM Software Market

  • 10.1. Australia CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 10.2. Australia CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 10.3. Australia CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

11. Indonesia CRM Software Market

  • 11.1. Indonesia CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 11.2. Indonesia CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 11.3. Indonesia CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

12. South Korea CRM Software Market

  • 12.1. South Korea CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 12.2. South Korea CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 12.3. South Korea CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

13. Western Europe CRM Software Market

  • 13.1. Western Europe CRM Software Market Overview
  • 13.2. Western Europe CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 13.3. Western Europe CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 13.4. Western Europe CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

14. UK CRM Software Market

  • 14.1. UK CRM Software Market Overview
  • 14.2. UK CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 14.3. UK CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 14.4. UK CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

15. Germany CRM Software Market

  • 15.1. Germany CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 15.2. Germany CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 15.3. Germany CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

16. France CRM Software Market

  • 16.5. France CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 16.6. France CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 16.7. France CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

17. Eastern Europe CRM Software Market

  • 17.1. Eastern Europe CRM Software Market Overview
  • 17.2. Eastern Europe CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 17.3. Eastern Europe CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 17.4. Eastern Europe CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

18. Russia CRM Software Market

  • 18.1. Russia CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 18.2. Russia CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 18.3. Russia CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

19. North America CRM Software Market

  • 19.1. North America CRM Software Market Overview
  • 19.2. North America CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 19.3. North America CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 19.4. North America CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

20. USA CRM Software Market

  • 20.1. USA CRM Software Market Overview
  • 20.2. USA CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 20.3. USA CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 20.4. USA CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

21. South America CRM Software Market

  • 21.1. South America CRM Software Market Overview
  • 21.2. South America CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 21.3. South America CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 21.4. South America CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

22. Brazil CRM Software Market

  • 22.1. Brazil CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 22.2. Brazil CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 22.3. Brazil CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

23. Middle East CRM Software Market

  • 23.1. Middle East CRM Software Market Overview
  • 23.2. Middle East CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 23.3. Middle East CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 23.4. Middle East CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

24. Africa CRM Software Market

  • 24.1. Africa CRM Software Market Overview
  • 24.2. Africa CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 24.3. Africa CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • 24.4. Africa CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

25. CRM Software Market Competitive Landscape And Company Profiles

  • 25.1. CRM Software Market Competitive Landscape
  • 25.2. CRM Software Market Company Profiles
    • 25.2.1. Salesforce
      • 25.2.1.1. Overview
      • 25.2.1.2. Products and Services
      • 25.2.1.3. Strategy
      • 25.2.1.4. Financial Performance
    • 25.2.2. Microsoft
      • 25.2.2.1. Overview
      • 25.2.2.2. Products and Services
      • 25.2.2.3. Strategy
      • 25.2.2.4. Financial Performance
    • 25.2.3. Oracle
      • 25.2.3.1. Overview
      • 25.2.3.2. Products and Services
      • 25.2.3.3. Strategy
      • 25.2.3.4. Financial Performance
    • 25.2.4. SAP
      • 25.2.4.1. Overview
      • 25.2.4.2. Products and Services
      • 25.2.4.3. Strategy
      • 25.2.4.4. Financial Performance
    • 25.2.5. Sugar
      • 25.2.5.1. Overview
      • 25.2.5.2. Products and Services
      • 25.2.5.3. Strategy
      • 25.2.5.4. Financial Performance

26. Key Mergers And Acquisitions In The CRM Software Market

27. CRM Software Market Trends And Strategies

28. CRM Software Market Future Outlook and Potential Analysis

29. Appendix

  • 29.1. Abbreviations
  • 29.2. Currencies
  • 29.3. Research Inquiries
  • 29.4. The Business Research Company
  • 29.5. Copyright And Disclaimer
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