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クラウド型ITサービス管理 (ITSM) :世界市場の展望(2019年~2027年)

Cloud IT Service Management (ITSM) - Global Market Outlook (2019-2027)

出版日: | 発行: Stratistics Market Research Consulting | ページ情報: 英文 182 Pages | 納期: 2-3営業日

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クラウド型ITサービス管理 (ITSM) :世界市場の展望(2019年~2027年)
出版日: 2020年06月01日
発行: Stratistics Market Research Consulting
ページ情報: 英文 182 Pages
納期: 2-3営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

世界のクラウド型ITサービス管理 (ITSM) 市場は、2019年に44億米ドルとなりました。同市場は、予測期間中に20.6%のCAGRで成長する見通しで、2027年には196億9,000万米ドルに達すると予測されています。同市場の成長を促進する主な要因には、クラウドソリューションの採用増加、ITベースのデバイスとITSMソリューションの統合などが挙げられます。ただし、標準的な手順の欠如は市場成長を抑制する要因です。

当レポートは世界のクラウド型ITサービス管理 (ITSM) 市場について調査しており、市場機会や動向、成長および抑制要因、組織規模・コンポーネント・用途・エンドユーザー・地域別の市場分析、競合情勢、主要企業のプロファイル等の情報を提供しています。

目次

第1章 エグゼクティブサマリー

第2章 イントロダクション

第3章 市場動向分析

  • イントロダクション
  • 成長要因
  • 抑制要因
  • 市場機会
  • 脅威
  • 用途分析
  • エンドユーザー分析
  • 新興市場
  • Covid-19の影響

第4章 ポーターのファイブフォース分析

第5章 世界市場:組織規模別

  • イントロダクション
  • 大企業
  • 中小企業

第6章 世界市場:コンポーネント別

  • イントロダクション
  • ソリューション
    • サービスデスクソフトウェア
    • ダッシュボードのレポート・分析
    • 構成・変更管理
    • サービスポートフォリオ管理
    • サービス需要管理
    • 運用・パフォーマンス管理
  • サービス
    • プロフェッショナルサービス
    • マネージドサービス

第7章 世界市場:用途別

  • イントロダクション
  • データベースマネージメントシステム
  • ネットワーク管理

第8章 世界市場:エンドユーザー別

  • イントロダクション
  • 政府・公共部門
  • 小売・消費財
  • 銀行・金融サービス・保険(BFSI)
  • IT・通信
  • 旅行・ホスピタリティ
  • 製造
  • IT対応サービス(ITES)
  • メディア・エンターテイメント
  • ヘルスケア・ライフサイエンス
  • その他
    • エネルギー・公益事業
    • 教育

第9章 世界市場: 地域別

  • イントロダクション
  • 北米
  • 欧州
  • アジア太平洋地域
  • 南米
  • 中東・アフリカ

第10章 主な発展

  • 契約、提携、協業、合弁事業
  • 買収と合併
  • 新製品の発売
  • 拡張
  • その他の主な戦略

第11章 企業プロファイル

  • IBM
  • ServiceNow
  • Microsoft
  • Freshworks
  • Citrix Systems
  • Cherwell Software
  • Micro Focus
  • ManageEngine
  • Axios Systems
  • Alemba
  • HPE
  • EasyVista
  • BMC Software
  • Ivanti
  • LogMein
  • CA Technologies
  • Hornbill
  • Atlassian
  • Efecte
  • SysAid
図表

List of Tables

  • Table 1 Global Cloud IT Service Management (ITSM) Market Outlook, By Region (2018-2027) ($MN)
  • Table 2 Global Cloud IT Service Management (ITSM) Market Outlook, By Organization Size (2018-2027) ($MN)
  • Table 3 Global Cloud IT Service Management (ITSM) Market Outlook, By Large Enterprises (2018-2027) ($MN)
  • Table 4 Global Cloud IT Service Management (ITSM) Market Outlook, By Small and Medium-sized Enterprises (2018-2027) ($MN)
  • Table 5 Global Cloud IT Service Management (ITSM) Market Outlook, By Component (2018-2027) ($MN)
  • Table 6 Global Cloud IT Service Management (ITSM) Market Outlook, By Solutions (2018-2027) ($MN)
  • Table 7 Global Cloud IT Service Management (ITSM) Market Outlook, By Service Desk Software (2018-2027) ($MN)
  • Table 8 Global Cloud IT Service Management (ITSM) Market Outlook, By Dashboard Reporting and Analytics (2018-2027) ($MN)
  • Table 9 Global Cloud IT Service Management (ITSM) Market Outlook, By Configuration and Change Management (2018-2027) ($MN)
  • Table 10 Global Cloud IT Service Management (ITSM) Market Outlook, By Service Portfolio Management (2018-2027) ($MN)
  • Table 11 Global Cloud IT Service Management (ITSM) Market Outlook, By Service Demand Management (2018-2027) ($MN)
  • Table 12 Global Cloud IT Service Management (ITSM) Market Outlook, By Operations and Performance Management (2018-2027) ($MN)
  • Table 13 Global Cloud IT Service Management (ITSM) Market Outlook, By Services (2018-2027) ($MN)
  • Table 14 Global Cloud IT Service Management (ITSM) Market Outlook, By Professional Services (2018-2027) ($MN)
  • Table 15 Global Cloud IT Service Management (ITSM) Market Outlook, By Managed Services (2018-2027) ($MN)
  • Table 16 Global Cloud IT Service Management (ITSM) Market Outlook, By Application (2018-2027) ($MN)
  • Table 17 Global Cloud IT Service Management (ITSM) Market Outlook, By Database Management System (2018-2027) ($MN)
  • Table 18 Global Cloud IT Service Management (ITSM) Market Outlook, By Network Management (2018-2027) ($MN)
  • Table 19 Global Cloud IT Service Management (ITSM) Market Outlook, By End User (2018-2027) ($MN)
  • Table 20 Global Cloud IT Service Management (ITSM) Market Outlook, By Government and Public Sector (2018-2027) ($MN)
  • Table 21 Global Cloud IT Service Management (ITSM) Market Outlook, By Retail and Consumer Goods (2018-2027) ($MN)
  • Table 22 Global Cloud IT Service Management (ITSM) Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2018-2027) ($MN)
  • Table 23 Global Cloud IT Service Management (ITSM) Market Outlook, By IT & Telecommunications (2018-2027) ($MN)
  • Table 24 Global Cloud IT Service Management (ITSM) Market Outlook, By Travel and Hospitality (2018-2027) ($MN)
  • Table 25 Global Cloud IT Service Management (ITSM) Market Outlook, By Manufacturing (2018-2027) ($MN)
  • Table 26 Global Cloud IT Service Management (ITSM) Market Outlook, By IT Enabled Services (ITES) (2018-2027) ($MN)
  • Table 27 Global Cloud IT Service Management (ITSM) Market Outlook, By Media and Entertainment (2018-2027) ($MN)
  • Table 28 Global Cloud IT Service Management (ITSM) Market Outlook, By Healthcare and Life Sciences (2018-2027) ($MN)
  • Table 29 Global Cloud IT Service Management (ITSM) Market Outlook, By Other End Users (2018-2027) ($MN)
  • Table 30 Global Cloud IT Service Management (ITSM) Market Outlook, By Energy & Utilities (2018-2027) ($MN)
  • Table 31 Global Cloud IT Service Management (ITSM) Market Outlook, By Education (2018-2027) ($MN)

Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.

目次

According to Stratistics MRC, the Global Cloud IT Service Management (ITSM) Market is accounted for $4.40 billion in 2019 and is expected to reach $19.69 billion by 2027 growing at a CAGR of 20.6% during the forecast period. Some of the key factors propelling the market growth are increasing adoption of cloud solutions and incorporation of AI-based devices with ITSM solutions. However, the lack of standard procedures is the restraining factor for the growth of the market.

Cloud IT service management (ITSM) is a set of policies and practices for implementing, delivering, and managing IT services for end-users in such a way that it meets the stated needs of the users and the stated goals of the business.

By end-user, the IT & IT-enabled services (ITES) segment is expected to grow at a significant market share during the forecast period because owing to the policies adopted by this sector to reduce their operating costs. Based on geography, North America is anticipated to hold considerable market share during the forecast period due to the rising adoption of cloud services in the region.

Some of the key players in Cloud IT Service Management (ITSM) Market include IBM, ServiceNow, Microsoft, Freshworks, Citrix Systems, Cherwell Software, Micro Focus, ManageEngine, Axios Systems, Alemba, HPE, EasyVista, BMC Software, Ivanti, LogMein, CA Technologies, Hornbill, Atlassian, Efecte, and SysAid.

Organization Sizes Covered:

  • Large Enterprises
  • Small and Medium-sized Enterprises

Components Covered:

  • Solutions
  • Services

Applications Covered:

  • Database Management System
  • Network Management

End Users Covered:

  • Government and Public Sector
  • Retail and Consumer Goods
  • Banking, Financial Services, and Insurance (BFSI)
  • Telecommunications
  • Travel and Hospitality
  • Manufacturing
  • IT & IT Enabled Services (ITES)
  • Media and Entertainment
  • Healthcare and Life Sciences
  • Other End Users

Regions Covered:

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • France
    • Italy
    • UK
    • Spain
    • Rest of Europe
  • Asia Pacific
    • Japan
    • China
    • India
    • Australia
    • New Zealand
    • Rest of Asia Pacific
  • South America
    • Argentina
    • Brazil
    • Chile
    • Rest of South America
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • Qatar
    • South Africa
    • Rest of Middle East & Africa

What our report offers:

  • Market share assessments for the regional and country-level segments
  • Strategic recommendations for the new entrants
  • Covers Market data for the years 2018, 2019, 2020, 2024 and 2027
  • Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
  • Strategic analysis: Drivers and Constraints, Product/Technology Analysis, Porter's five forces analysis, SWOT analysis, etc.
  • Strategic recommendations in key business segments based on the market estimations
  • Competitive landscaping mapping the key common trends
  • Company profiling with detailed strategies, financials, and recent developments
  • Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

  • Company Profiling
    • Comprehensive profiling of additional market players (up to 3)
    • SWOT Analysis of key players (up to 3)
  • Regional Segmentation
    • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
  • Competitive Benchmarking
    • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

  • 2.1 Abstract
  • 2.2 Stake Holders
  • 2.3 Research Scope
  • 2.4 Research Methodology
    • 2.4.1 Data Mining
    • 2.4.2 Data Analysis
    • 2.4.3 Data Validation
    • 2.4.4 Research Approach
  • 2.5 Research Sources
    • 2.5.1 Primary Research Sources
    • 2.5.2 Secondary Research Sources
    • 2.5.3 Assumptions

3 Market Trend Analysis

  • 3.1 Introduction
  • 3.2 Drivers
  • 3.3 Restraints
  • 3.4 Opportunities
  • 3.5 Threats
  • 3.6 Application Analysis
  • 3.7 End User Analysis
  • 3.8 Emerging Markets
  • 3.9 Impact of Covid-19

4 Porters Five Force Analysis

  • 4.1 Bargaining power of suppliers
  • 4.2 Bargaining power of buyers
  • 4.3 Threat of substitutes
  • 4.4 Threat of new entrants
  • 4.5 Competitive rivalry

5 Global Cloud IT Service Management (ITSM) Market, By Organization Size

  • 5.1 Introduction
  • 5.2 Large Enterprises
  • 5.3 Small and Medium-sized Enterprises

6 Global Cloud IT Service Management (ITSM) Market, By Component

  • 6.1 Introduction
  • 6.2 Solutions
    • 6.2.1 Service Desk Software
      • 6.2.1.1 Problem Management
      • 6.2.1.2 Request Fulfilment and Self-service Solutions
      • 6.2.1.3 Event and Incident Management
      • 6.2.1.4 Access Management
    • 6.2.2 Dashboard Reporting and Analytics
    • 6.2.3 Configuration and Change Management
    • 6.2.4 Service Portfolio Management
      • 6.2.4.1 Financial Management
      • 6.2.4.2 Service Level Management
      • 6.2.4.3 IT Asset Management
    • 6.2.5 Service Demand Management
    • 6.2.6 Operations and Performance Management
      • 6.2.6.1 Workload Automation
      • 6.2.6.2 Performance Monitoring and IT Operations Management
      • 6.2.6.3 Availability Management
  • 6.3 Services
    • 6.3.1 Professional Services
    • 6.3.2 Managed Services

7 Global Cloud IT Service Management (ITSM) Market, By Application

  • 7.1 Introduction
  • 7.2 Database Management System
  • 7.3 Network Management

8 Global Cloud IT Service Management (ITSM) Market, By End User

  • 8.1 Introduction
  • 8.2 Government and Public Sector
  • 8.3 Retail and Consumer Goods
  • 8.4 Banking, Financial Services, and Insurance (BFSI)
  • 8.5 IT & Telecommunications
  • 8.6 Travel and Hospitality
  • 8.7 Manufacturing
  • 8.8 IT Enabled Services (ITES)
  • 8.9 Media and Entertainment
  • 8.10 Healthcare and Life Sciences
  • 8.11 Other End Users
    • 8.11.1 Energy & Utilities
    • 8.11.2 Education

9 Global Cloud IT Service Management (ITSM) Market, By Geography

  • 9.1 Introduction
  • 9.2 North America
    • 9.2.1 US
    • 9.2.2 Canada
    • 9.2.3 Mexico
  • 9.3 Europe
    • 9.3.1 Germany
    • 9.3.2 UK
    • 9.3.3 Italy
    • 9.3.4 France
    • 9.3.5 Spain
    • 9.3.6 Rest of Europe
  • 9.4 Asia Pacific
    • 9.4.1 Japan
    • 9.4.2 China
    • 9.4.3 India
    • 9.4.4 Australia
    • 9.4.5 New Zealand
    • 9.4.6 South Korea
    • 9.4.7 Rest of Asia Pacific
  • 9.5 South America
    • 9.5.1 Argentina
    • 9.5.2 Brazil
    • 9.5.3 Chile
    • 9.5.4 Rest of South America
  • 9.6 Middle East & Africa
    • 9.6.1 Saudi Arabia
    • 9.6.2 UAE
    • 9.6.3 Qatar
    • 9.6.4 South Africa
    • 9.6.5 Rest of Middle East & Africa

10 Key Developments

  • 10.1 Agreements, Partnerships, Collaborations and Joint Ventures
  • 10.2 Acquisitions & Mergers
  • 10.3 New Product Launch
  • 10.4 Expansions
  • 10.5 Other Key Strategies

11 Company Profiling

  • 11.1 IBM
  • 11.2 ServiceNow
  • 11.3 Microsoft
  • 11.4 Freshworks
  • 11.5 Citrix Systems
  • 11.6 Cherwell Software
  • 11.7 Micro Focus
  • 11.8 ManageEngine
  • 11.9 Axios Systems
  • 11.10 Alemba
  • 11.11 HPE
  • 11.12 EasyVista
  • 11.13 BMC Software
  • 11.14 Ivanti
  • 11.15 LogMein
  • 11.16 CA Technologies
  • 11.17 Hornbill
  • 11.18 Atlassian
  • 11.19 Efecte
  • 11.20 SysAid
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