表紙
市場調査レポート

窓口業務支援端末(TAU)

Teller Automation and Branch Transformation 2015

発行 Retail Banking Research 商品コード 261412
出版日 ページ情報 英文 1,056 Pages; 430 Tables & Figures
納期: 即日から翌営業日
価格
本日の銀行送金レート: 1USD=101.55円で換算しております。
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窓口業務支援端末(TAU) Teller Automation and Branch Transformation 2015
出版日: 2015年04月30日 ページ情報: 英文 1,056 Pages; 430 Tables & Figures
概要

当レポートでは、世界の主要26市場における銀行・その他金融機関のTAU(テラーアシストユニット)の現在の導入レベルおよび将来の可能性について詳細に分析し、国別の市場促進因子と阻害因子、端末の主要サプライヤー、TAUソリューションの可能性が最大の国、ベンダー選定基準、および重要な市場要件などをまとめてお届けします。

※当レポートは国際的な比較・分析を行ったイントロダクションと以下の共通項目から成る26ヶ国の国別レポートで構成されます。

  • 市場概要
  • 銀行の構造
  • 支店:支店数、テラー(銀行窓口業務)位置の展開、支店戦略の展開
  • 顧客支店技術:自動預金端末、セルフサービス補助、ビデオテラー(ライブ映像による窓口業務)、非現金技術
  • TAUのインストールベース:市場規模、主な導入者、サプライヤー、サービスとメンテナンス、市場要件、顧客受容、端末利用、接続性、紙幣の種類
  • 主な市場促進因子、阻害因子およびベンダー選択基準
  • TAU市場の将来:支店・テラー(銀行窓口業務)位置の予測レベル、将来の代替支店技術、TAU市場の予測および予測の基礎的前提条件
  • 導入者のプロファイル

調査対象国

  • EMEA:オーストリア、ベルギー、フランス、ドイツ、イタリア、オランダ、ポーランド、ポルトガル、ロシア、サウジアラビア、南アフリカ、スペイン、スイス、トルコ、ウクライナ、英国
  • 南北アメリカ:ブラジル、カナダ、メキシコ、米国
  • アジア太平洋地域:オーストラリア、中国、インド、インドネシア、ニュージーランド

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目次

Faced with changing customer behaviours and ever-increasing cost pressures, banks are undertaking wholesale reviews of branch strategy and transforming their branches, making radical changes to the format, technology and staffing model of the branch.

The teller assist unit (TAU) is viewed by many as a vital enabler of branch transformation, with significant potential for greater deployment as financial institutions conduct such branch transformation programmes. At the same time, an increasing range of alternative teller automation solutions, including assisted self-service terminals, may become increasingly popular.

The study will examine what technologies banks plan to utilise to transform their branches and the role of the people within them. It will report the current deployment levels of TAUs among banks and other financial institutions and the future potential for TAUs and other new teller automation solutions in 26 countries worldwide, while identifying the main market drivers and inhibitors of TAU deployment.

The information and insights contained in this report will help suppliers make better, more informed decisions about how best to take advantage of market opportunities, by establishing:

  • How branch strategies are evolving
  • What new teller automation solutions are being utilised by banks
  • The current size and structure of the market for TAUs
  • How the TAU market is likely to change over the next few years
  • Which countries have the largest potential for TAU solutions
  • The main market drivers, inhibitors and vendor selection criteria
  • The critical market requirements

Outline of Report Contents:

The 1,000-page report comprises an introductory section with international comparisons and analysis, and 26 individual country reports, which have a common structure:

  • Market overview
  • Banking structure
  • Bank branches - branch numbers and teller positions, evolution of branch strategy
  • Customer branch technology - automated deposit terminals, assisted self-service, video-tellers, non-cash customer technology
  • Installed base of TAUs - market size, main deployers, suppliers, service and maintenance, market requirements, customer acceptance, terminal usage, connectivity, note denominations
  • Key market drivers, inhibitors and vendor selection criteria
  • Future of the market - future levels of branches and teller positions, future of alternative branch technology, forecasts and underlying assumptions of TAU market
  • Deployer profiles

Countries covered:

(26 detailed country reports )

EMEA:

  • Austria
  • Belgium
  • France
  • Germany
  • Italy
  • Netherlands
  • Poland
  • Portugal
  • Russia
  • Saudi Arabia
  • South Africa
  • Spain
  • Switzerland
  • Turkey
  • Ukraine
  • United Kingdom

Americas:

  • Brazil
  • Canada
  • Mexico
  • USA

Asia-Pacific:

  • Australia
  • China
  • India
  • Indonesia
  • New Zealand

Table of Contents(SAMPLE)

BELGIUM

1. OVERVIEW 0F MARKET

2. BANKING STRUCTURE

3. BRANCH STRATEGICS

  • 3.1. Evolution of Branches and Teller Positions
  • 3.2. Branch Strategy

4. CUSTOMER BRANCHT ECHNOLOGY

  • 4.1. Automated Deposit Terminals
  • 4.2. Assisted Self-Service
  • 4.3. Non-Cash Customer Technology

5. INSTALLED BASE OF TAUs

  • 5.1. Development of TAUs
  • 5.2. Suppliers to the Market
  • 5.3. Service and Maintenance
  • 5.4. Market Requirements
  • 5.5. Customer Acceptance
  • 5.6. Connectivity
  • 5.7. Note Denominations

6. KEY MARKET DRIVERS AND SELECTION CRITERIA

  • 6.1. Drivers of TAU Market
  • 6.2. Inhibitors of TAU Market
  • 6.3. Vendor Selection Criteria

7. FUTURE 0F THE TAU MARKET

  • 7.1. Future Levels of Branches and Teller Positions
  • 7.2. Future of Alternative Branch Technology
  • 7.3. Future of TAU Market Requirements
  • 7.4. Future Levels of TAUs and Underlying Assumptions

8. DEPLOYER PROFILES

  • 8.1. Axa Banque
  • 8.2. KBC Bank
  • 8.3. BNP Paribas Fortis
  • 8.4. CBC Banque
  • 8.5. Belfius
  • 8.6. Crelan
  • 8.7. ING
  • 8.8. Bank van Breda

List of Figures

  • Figure 1: Key Market Statistics
  • Figure 2: Number and Density ofBranches, 2007-2014
  • Figure 3: Branches and Teller Positions, by 0rganisation, 2014
  • Figure 4: Number of TAUs, by Type, 2007-2014
  • Figure 5: Number of TAUs, by Deployer and Type, 20l4
  • Figure 6: Number and Share of TAUs, by Type, 20l4
  • Figure 7: Manufacturer Market Shares, 20l4
  • Figure 8: Note Denominations, by Value, 2014
  • Figure 9: Counterfeit Euro Notes, 2007-2014
  • Figure 10: Importance of Market Drivers
  • Figure 11: Importance of Market Inhibitors
  • Figure 12: Importance of Vendor Selection Criteria
  • Figure 13: TAU Installed Base, by Type, 2015-2019
  • Figure 14: TAU Shipments, by Type, 2015-2019
  • Figure 15: Shipments by New Installations and Replacements, 2015-2019
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