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市場調査レポート
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1089047

世界のカスタマーサービスにおけるAI市場:考察と予測 (2028年まで)

Global AI in Customer Service Market Insights, Forecast to 2028

出版日: | 発行: QYResearch | ページ情報: 英文 119 Pages | 納期: 2~3営業日

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本日の銀行送金レート: 1USD=151.55円
世界のカスタマーサービスにおけるAI市場:考察と予測 (2028年まで)
出版日: 2022年06月15日
発行: QYResearch
ページ情報: 英文 119 Pages
納期: 2~3営業日
ご注意事項 :
本レポートは最新情報反映のため適宜更新し、内容構成変更を行う場合があります。ご検討の際はお問い合わせください。
  • 全表示
  • 概要
  • 図表
  • 目次
概要

当レポートは、カスタマーサービスにおけるAI (AI in Customer Service) 市場について調査しており、市場規模や動向・需要の予測、成長要因および課題の分析、タイプ・用途・企業・地域別の内訳、競合情勢、主要企業のプロファイルなどの情報を提供しています。

目次

第1章 レポート概要

  • 調査範囲
  • 市場分析:タイプ別
    • 世界のカスタマーサービスにおけるAIの市場規模成長率:タイプ別, 2017 VS 2021 VS 2028
    • On-Premise
    • Cloud-Based
  • 市場:アプリケーション別
    • 世界のカスタマーサービスにおけるAIの市場規模成長率:アプリケーション別, 2017 VS 2021 VS 2028
    • Business to Business (B2B)
    • Business to Customer (B2C)
    • Others
  • 調査目的
  • 対象期間

第2章 世界の市場成長トレンド

  • 世界のカスタマーサービスにおけるAIの市場展望 (2017-2028)
  • カスタマーサービスにおけるAIの市場成長トレンド:地域別
    • カスタマーサービスにおけるAI 市場規模:地域別: 2017 VS 2021 VS 2028
    • カスタマーサービスにおけるAIの市場規模実績:地域別 (2017-2022)
    • カスタマーサービスにおけるAIの市場規模予測:地域別 (2023-2028)
  • カスタマーサービスにおけるAI 市場動向
    • カスタマーサービスにおけるAI 業界動向
    • カスタマーサービスにおけるAI 市場の促進要因
    • カスタマーサービスにおけるAI 市場の課題
    • カスタマーサービスにおけるAI 市場の抑制要因

第3章 競合情勢:主要企業別

  • 世界のカスタマーサービスにおけるAIの上位企業:収益別
    • 世界のカスタマーサービスにおけるAIの上位企業:収益別 (2017-2022)
    • 世界のカスタマーサービスにおけるAIの収益シェア:企業別 (2017-2022)
  • 世界のカスタマーサービスにおけるAIの市場シェア:企業タイプ別 (Tier 1, Tier 2, and Tier 3)
  • 企業ランキング:カスタマーサービスにおけるAIの収益
  • 世界のカスタマーサービスにおけるAI 市場集中度
    • 世界のカスタマーサービスにおけるAI 市場集中度 (CR5 and HHI)
    • 世界の上位10・上位5企業: カスタマーサービスにおけるAIの収益 2021
  • カスタマーサービスにおけるAIの主要企業の本社および事業エリア
  • 主要企業 カスタマーサービスにおけるAIの製品ソリューションおよびサービス
  • 市場参入時期: カスタマーサービスにおけるAI 市場
  • M&A, 拡張計画

第4章 カスタマーサービスにおけるAI 内訳データ:タイプ別

  • 世界のカスタマーサービスにおけるAIの市場規模実績:タイプ別 (2017-2022)
  • 世界のカスタマーサービスにおけるAIの市場規模予測:タイプ別 (2023-2028)

第5章 カスタマーサービスにおけるAI 内訳データ:アプリケーション別

  • 世界のカスタマーサービスにおけるAIの市場規模実績:アプリケーション別 (2017-2022)
  • 世界のカスタマーサービスにおけるAIの市場規模予測:アプリケーション別 (2023-2028)

第6章 北米

  • 北米のカスタマーサービスにおけるAI 市場規模 (2017-2028)
  • 北米のカスタマーサービスにおけるAI 市場規模:タイプ別
    • 北米のカスタマーサービスにおけるAI 市場規模:タイプ別 (2017-2022)
    • 北米のカスタマーサービスにおけるAI 市場規模:タイプ別 (2023-2028)
    • 北米のカスタマーサービスにおけるAIの市場シェア:タイプ別 (2017-2028)
  • 北米のカスタマーサービスにおけるAI 市場規模:アプリケーション別
    • 北米のカスタマーサービスにおけるAI 市場規模:アプリケーション別 (2017-2022)
    • 北米のカスタマーサービスにおけるAI 市場規模:アプリケーション別 (2023-2028)
    • 北米のカスタマーサービスにおけるAIの市場シェア:アプリケーション別 (2017-2028)
  • 北米のカスタマーサービスにおけるAI 市場規模:国別
    • 北米のカスタマーサービスにおけるAI 市場規模:国別 (2017-2022)
    • 北米のカスタマーサービスにおけるAI 市場規模:国別 (2023-2028)
    • 米国
    • カナダ

第7章 欧州

  • 欧州のカスタマーサービスにおけるAI 市場規模 (2017-2028)
  • 欧州のカスタマーサービスにおけるAI 市場規模:タイプ別
    • 欧州のカスタマーサービスにおけるAI 市場規模:タイプ別 (2017-2022)
    • 欧州のカスタマーサービスにおけるAI 市場規模:タイプ別 (2023-2028)
    • 欧州のカスタマーサービスにおけるAIの市場シェア:タイプ別 (2017-2028)
  • 欧州のカスタマーサービスにおけるAI 市場規模:アプリケーション別
    • 欧州のカスタマーサービスにおけるAI 市場規模:アプリケーション別 (2017-2022)
    • 欧州のカスタマーサービスにおけるAI 市場規模:アプリケーション別 (2023-2028)
    • 欧州のカスタマーサービスにおけるAIの市場シェア:アプリケーション別 (2017-2028)
  • 欧州のカスタマーサービスにおけるAI 市場規模:国別
    • 欧州のカスタマーサービスにおけるAI 市場規模:国別 (2017-2022)
    • 欧州のカスタマーサービスにおけるAI 市場規模:国別 (2023-2028)
    • ドイツ
    • フランス
    • 英国
    • イタリア
    • ロシア
    • 北欧

第8章 アジア太平洋地域

  • アジア太平洋地域 カスタマーサービスにおけるAI 市場規模 (2017-2028)
  • アジア太平洋地域 カスタマーサービスにおけるAI 市場規模:タイプ別
    • アジア太平洋地域 カスタマーサービスにおけるAI 市場規模:タイプ別 (2017-2022)
    • アジア太平洋地域 カスタマーサービスにおけるAI 市場規模:タイプ別 (2023-2028)
    • アジア太平洋地域 カスタマーサービスにおけるAIの市場シェア:タイプ別 (2017-2028)
  • アジア太平洋地域 カスタマーサービスにおけるAI 市場規模:アプリケーション別
    • アジア太平洋地域 カスタマーサービスにおけるAI 市場規模:アプリケーション別 (2017-2022)
    • アジア太平洋地域 カスタマーサービスにおけるAI 市場規模:アプリケーション別 (2023-2028)
    • アジア太平洋地域 カスタマーサービスにおけるAIの市場シェア:アプリケーション別 (2017-2028)
  • アジア太平洋地域 カスタマーサービスにおけるAI 市場規模:地域別
    • アジア太平洋地域 カスタマーサービスにおけるAI 市場規模:地域別 (2017-2022)
    • アジア太平洋地域 カスタマーサービスにおけるAI 市場規模:地域別 (2023-2028)
    • 中国
    • 日本
    • 韓国
    • 東南アジア
    • インド
    • オーストラリア

第9章 ラテンアメリカ

  • ラテンアメリカのカスタマーサービスにおけるAI 市場規模 (2017-2028)
  • ラテンアメリカのカスタマーサービスにおけるAI 市場規模:タイプ別
    • ラテンアメリカのカスタマーサービスにおけるAI 市場規模:タイプ別 (2017-2022)
    • ラテンアメリカのカスタマーサービスにおけるAI 市場規模:タイプ別 (2023-2028)
    • ラテンアメリカのカスタマーサービスにおけるAIの市場シェア:タイプ別 (2017-2028)
  • ラテンアメリカのカスタマーサービスにおけるAI 市場規模:アプリケーション別
    • ラテンアメリカのカスタマーサービスにおけるAI 市場規模:アプリケーション別 (2017-2022)
    • ラテンアメリカのカスタマーサービスにおけるAI 市場規模:アプリケーション別 (2023-2028)
    • ラテンアメリカのカスタマーサービスにおけるAIの市場シェア:アプリケーション別 (2017-2028)
  • ラテンアメリカのカスタマーサービスにおけるAI 市場規模:国別
    • ラテンアメリカのカスタマーサービスにおけるAI 市場規模:国別 (2017-2022)
    • ラテンアメリカのカスタマーサービスにおけるAI 市場規模:国別 (2023-2028)
    • メキシコ
    • ブラジル

第10章 中東・アフリカ

  • 中東・アフリカのカスタマーサービスにおけるAI 市場規模 (2017-2028)
  • 中東・アフリカのカスタマーサービスにおけるAI 市場規模:タイプ別
    • 中東・アフリカのカスタマーサービスにおけるAI 市場規模:タイプ別 (2017-2022)
    • 中東・アフリカのカスタマーサービスにおけるAI 市場規模:タイプ別 (2023-2028)
    • 中東・アフリカのカスタマーサービスにおけるAIの市場シェア:タイプ別 (2017-2028)
  • 中東・アフリカのカスタマーサービスにおけるAI 市場規模:アプリケーション別
    • 中東・アフリカのカスタマーサービスにおけるAI 市場規模:アプリケーション別 (2017-2022)
    • 中東・アフリカのカスタマーサービスにおけるAI 市場規模:アプリケーション別 (2023-2028)
    • 中東・アフリカのカスタマーサービスにおけるAIの市場シェア:アプリケーション別 (2017-2028)
  • 中東・アフリカのカスタマーサービスにおけるAI 市場規模:国別
    • 中東・アフリカのカスタマーサービスにおけるAI 市場規模:国別 (2017-2022)
    • 中東・アフリカのカスタマーサービスにおけるAI 市場規模:国別 (2023-2028)
    • トルコ
    • サウジアラビア
    • UAE

第11章 主要企業のプロファイル

  • IBM
  • Ant Group
  • Chatra
  • ClickDesk
  • Freshworks
  • Huawei
  • Kayako
  • LivePerson
  • Olark
  • Provide Support
  • Salesforce Essentials
  • SnapEngage
  • Solvvy
  • Tidio
  • Udesk
  • Userlike

第12章 アナリストによる分析/結論

第13章 付録

図表

List of Tables

  • Table 1. Global AI in Customer Service Market Size Growth Rate by Type (US$ Million), 2017 VS 2021 VS 2028
  • Table 2. Key Players of On-Premise
  • Table 3. Key Players of Cloud-Based
  • Table 4. Global AI in Customer Service Market Size Growth Rate by Application (US$ Million), 2017 VS 2021 VS 2028
  • Table 5. Global AI in Customer Service Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
  • Table 6. Global AI in Customer Service Market Size by Region (2017-2022) & (US$ Million)
  • Table 7. Global AI in Customer Service Market Share by Region (2017-2022)
  • Table 8. Global AI in Customer Service Forecasted Market Size by Region (2023-2028) & (US$ Million)
  • Table 9. Global AI in Customer Service Market Share by Region (2023-2028)
  • Table 10. AI in Customer Service Market Trends
  • Table 11. AI in Customer Service Market Drivers
  • Table 12. AI in Customer Service Market Challenges
  • Table 13. AI in Customer Service Market Restraints
  • Table 14. Global AI in Customer Service Revenue by Players (2017-2022) & (US$ Million)
  • Table 15. Global AI in Customer Service Revenue Share by Players (2017-2022)
  • Table 16. Global Top AI in Customer Service by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in AI in Customer Service as of 2021)
  • Table 17. Ranking of Global Top AI in Customer Service Companies by Revenue (US$ Million) in 2021
  • Table 18. Global 5 Largest Players Market Share by AI in Customer Service Revenue (CR5 and HHI) & (2017-2022)
  • Table 19. Key Players Headquarters and Area Served
  • Table 20. Key Players AI in Customer Service Product Solution and Service
  • Table 21. Date of Enter into AI in Customer Service Market
  • Table 22. Mergers & Acquisitions, Expansion Plans
  • Table 23. Global AI in Customer Service Market Size by Type (2017-2022) & (US$ Million)
  • Table 24. Global AI in Customer Service Revenue Market Share by Type (2017-2022)
  • Table 25. Global AI in Customer Service Forecasted Market Size by Type (2023-2028) & (US$ Million)
  • Table 26. Global AI in Customer Service Revenue Market Share by Type (2023-2028)
  • Table 27. Global AI in Customer Service Market Size by Application (2017-2022) & (US$ Million)
  • Table 28. Global AI in Customer Service Revenue Share by Application (2017-2022)
  • Table 29. Global AI in Customer Service Forecasted Market Size by Application (2023-2028) & (US$ Million)
  • Table 30. Global AI in Customer Service Revenue Share by Application (2023-2028)
  • Table 31. North America AI in Customer Service Market Size by Type (2017-2022) & (US$ Million)
  • Table 32. North America AI in Customer Service Market Size by Type (2023-2028) & (US$ Million)
  • Table 33. North America AI in Customer Service Market Size by Application (2017-2022) & (US$ Million)
  • Table 34. North America AI in Customer Service Market Size by Application (2023-2028) & (US$ Million)
  • Table 35. North America AI in Customer Service Market Size by Country (2017-2022) & (US$ Million)
  • Table 36. North America AI in Customer Service Market Size by Country (2023-2028) & (US$ Million)
  • Table 37. Europe AI in Customer Service Market Size by Type (2017-2022) & (US$ Million)
  • Table 38. Europe AI in Customer Service Market Size by Type (2023-2028) & (US$ Million)
  • Table 39. Europe AI in Customer Service Market Size by Application (2017-2022) & (US$ Million)
  • Table 40. Europe AI in Customer Service Market Size by Application (2023-2028) & (US$ Million)
  • Table 41. Europe AI in Customer Service Market Size by Country (2017-2022) & (US$ Million)
  • Table 42. Europe AI in Customer Service Market Size by Country (2023-2028) & (US$ Million)
  • Table 43. Asia Pacific AI in Customer Service Market Size by Type (2017-2022) & (US$ Million)
  • Table 44. Asia Pacific AI in Customer Service Market Size by Type (2023-2028) & (US$ Million)
  • Table 45. Asia Pacific AI in Customer Service Market Size by Application (2017-2022) & (US$ Million)
  • Table 46. Asia Pacific AI in Customer Service Market Size by Application (2023-2028) & (US$ Million)
  • Table 47. Asia Pacific AI in Customer Service Market Size by Region (2017-2022) & (US$ Million)
  • Table 48. Asia Pacific AI in Customer Service Market Size by Region (2023-2028) & (US$ Million)
  • Table 49. Latin America AI in Customer Service Market Size by Type (2017-2022) & (US$ Million)
  • Table 50. Latin America AI in Customer Service Market Size by Type (2023-2028) & (US$ Million)
  • Table 51. Latin America AI in Customer Service Market Size by Application (2017-2022) & (US$ Million)
  • Table 52. Latin America AI in Customer Service Market Size by Application (2023-2028) & (US$ Million)
  • Table 53. Latin America AI in Customer Service Market Size by Country (2017-2022) & (US$ Million)
  • Table 54. Latin America AI in Customer Service Market Size by Country (2023-2028) & (US$ Million)
  • Table 55. Middle East and Africa AI in Customer Service Market Size by Type (2017-2022) & (US$ Million)
  • Table 56. Middle East and Africa AI in Customer Service Market Size by Type (2023-2028) & (US$ Million)
  • Table 57. Middle East and Africa AI in Customer Service Market Size by Application (2017-2022) & (US$ Million)
  • Table 58. Middle East and Africa AI in Customer Service Market Size by Application (2023-2028) & (US$ Million)
  • Table 59. Middle East and Africa AI in Customer Service Market Size by Country (2017-2022) & (US$ Million)
  • Table 60. Middle East and Africa AI in Customer Service Market Size by Country (2023-2028) & (US$ Million)
  • Table 61. IBM Company Details
  • Table 62. IBM Business Overview
  • Table 63. IBM AI in Customer Service Product
  • Table 64. IBM Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
  • Table 65. IBM Recent Developments
  • Table 66. Ant Group Company Details
  • Table 67. Ant Group Business Overview
  • Table 68. Ant Group AI in Customer Service Product
  • Table 69. Ant Group Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
  • Table 70. Ant Group Recent Developments
  • Table 71. Chatra Company Details
  • Table 72. Chatra Business Overview
  • Table 73. Chatra AI in Customer Service Product
  • Table 74. Chatra Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
  • Table 75. Chatra Recent Developments
  • Table 76. ClickDesk Company Details
  • Table 77. ClickDesk Business Overview
  • Table 78. ClickDesk AI in Customer Service Product
  • Table 79. ClickDesk Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
  • Table 80. ClickDesk Recent Developments
  • Table 81. Freshworks Company Details
  • Table 82. Freshworks Business Overview
  • Table 83. Freshworks AI in Customer Service Product
  • Table 84. Freshworks Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
  • Table 85. Freshworks Recent Developments
  • Table 86. Huawei Company Details
  • Table 87. Huawei Business Overview
  • Table 88. Huawei AI in Customer Service Product
  • Table 89. Huawei Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
  • Table 90. Huawei Recent Developments
  • Table 91. Kayako Company Details
  • Table 92. Kayako Business Overview
  • Table 93. Kayako AI in Customer Service Product
  • Table 94. Kayako Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
  • Table 95. Kayako Recent Developments
  • Table 96. LivePerson Company Details
  • Table 97. LivePerson Business Overview
  • Table 98. LivePerson AI in Customer Service Product
  • Table 99. LivePerson Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
  • Table 100. LivePerson Recent Developments
  • Table 101. Olark Company Details
  • Table 102. Olark Business Overview
  • Table 103. Olark AI in Customer Service Product
  • Table 104. Olark Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
  • Table 105. Olark Recent Developments
  • Table 106. Provide Support Company Details
  • Table 107. Provide Support Business Overview
  • Table 108. Provide Support AI in Customer Service Product
  • Table 109. Provide Support Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
  • Table 110. Provide Support Recent Developments
  • Table 111. Salesforce Essentials Company Details
  • Table 112. Salesforce Essentials Business Overview
  • Table 113. Salesforce Essentials AI in Customer Service Product
  • Table 114. Salesforce Essentials Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
  • Table 115. Salesforce Essentials Recent Developments
  • Table 116. SnapEngage Company Details
  • Table 117. SnapEngage Business Overview
  • Table 118. SnapEngage AI in Customer Service Product
  • Table 119. SnapEngage Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
  • Table 120. SnapEngage Recent Developments
  • Table 121. Solvvy Company Details
  • Table 122. Solvvy Business Overview
  • Table 123. Solvvy AI in Customer Service Product
  • Table 124. Solvvy Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
  • Table 125. Solvvy Recent Developments
  • Table 126. Tidio Company Details
  • Table 127. Tidio Business Overview
  • Table 128. Tidio AI in Customer Service Product
  • Table 129. Tidio Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
  • Table 130. Tidio Recent Developments
  • Table 131. Udesk Company Details
  • Table 132. Udesk Business Overview
  • Table 133. Udesk AI in Customer Service Product
  • Table 134. Udesk Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
  • Table 135. Udesk Recent Developments
  • Table 136. Userlike Company Details
  • Table 137. Userlike Business Overview
  • Table 138. Userlike AI in Customer Service Product
  • Table 139. Userlike Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
  • Table 140. Userlike Recent Developments
  • Table 141. Research Programs/Design for This Report
  • Table 142. Key Data Information from Secondary Sources
  • Table 143. Key Data Information from Primary Sources

List of Figures

  • Figure 1. Global AI in Customer Service Market Share by Type: 2021 VS 2028
  • Figure 2. On-Premise Features
  • Figure 3. Cloud-Based Features
  • Figure 4. Global AI in Customer Service Market Share by Application: 2021 VS 2028
  • Figure 5. Business to Business (B2B) Case Studies
  • Figure 6. Business to Customer (B2C) Case Studies
  • Figure 7. Others Case Studies
  • Figure 8. AI in Customer Service Report Years Considered
  • Figure 9. Global AI in Customer Service Market Size (US$ Million), Year-over-Year: 2017-2028
  • Figure 10. Global AI in Customer Service Market Size, (US$ Million), 2017 VS 2021 VS 2028
  • Figure 11. Global AI in Customer Service Market Share by Region: 2021 VS 2028
  • Figure 12. Global AI in Customer Service Market Share by Players in 2021
  • Figure 13. Global Top AI in Customer Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in AI in Customer Service as of 2021)
  • Figure 14. The Top 10 and 5 Players Market Share by AI in Customer Service Revenue in 2021
  • Figure 15. North America AI in Customer Service Market Size YoY (2017-2028) & (US$ Million)
  • Figure 16. North America AI in Customer Service Market Size Market Share by Type (2017-2028)
  • Figure 17. North America AI in Customer Service Market Size Market Share by Application (2017-2028)
  • Figure 18. North America AI in Customer Service Market Size Share by Country (2017-2028)
  • Figure 19. United States AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 20. Canada AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 21. Europe AI in Customer Service Market Size YoY (2017-2028) & (US$ Million)
  • Figure 22. Europe AI in Customer Service Market Size Market Share by Type (2017-2028)
  • Figure 23. Europe AI in Customer Service Market Size Market Share by Application (2017-2028)
  • Figure 24. Europe AI in Customer Service Market Size Share by Country (2017-2028)
  • Figure 25. Germany AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 26. France AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 27. U.K. AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 28. Italy AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 29. Russia AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 30. Nordic Countries AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 31. Asia-Pacific AI in Customer Service Market Size YoY (2017-2028) & (US$ Million)
  • Figure 32. Asia Pacific AI in Customer Service Market Size Market Share by Type (2017-2028)
  • Figure 33. Asia Pacific AI in Customer Service Market Size Market Share by Application (2017-2028)
  • Figure 34. Asia Pacific AI in Customer Service Market Size Share by Region (2017-2028)
  • Figure 35. China AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 36. Japan AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 37. South Korea AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 38. Southeast Asia AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 39. India AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 40. Australia AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)

List of Figures

  • Figure 41. Latin America AI in Customer Service Market Size YoY (2017-2028) & (US$ Million)
  • Figure 42. Latin America AI in Customer Service Market Size Market Share by Type (2017-2028)
  • Figure 43. Latin America AI in Customer Service Market Size Market Share by Application (2017-2028)
  • Figure 44. Latin America AI in Customer Service Market Size Share by Country (2017-2028)
  • Figure 45. Mexico AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 46. Brazil AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 47. Middle East & Africa AI in Customer Service Market Size YoY (2017-2028) & (US$ Million)
  • Figure 48. Middle East and Africa AI in Customer Service Market Size Market Share by Type (2017-2028)
  • Figure 49. Middle East and Africa AI in Customer Service Market Size Market Share by Application (2017-2028)
  • Figure 50. Middle East and Africa AI in Customer Service Market Size Share by Country (2017-2028)
  • Figure 51. Turkey AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 52. Saudi Arabia AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 53. UAE AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 54. IBM Revenue Growth Rate in AI in Customer Service Business (2017-2022)
  • Figure 55. Ant Group Revenue Growth Rate in AI in Customer Service Business (2017-2022)
  • Figure 56. Chatra Revenue Growth Rate in AI in Customer Service Business (2017-2022)
  • Figure 57. ClickDesk Revenue Growth Rate in AI in Customer Service Business (2017-2022)
  • Figure 58. Freshworks Revenue Growth Rate in AI in Customer Service Business (2017-2022)
  • Figure 59. Huawei Revenue Growth Rate in AI in Customer Service Business (2017-2022)
  • Figure 60. Kayako Revenue Growth Rate in AI in Customer Service Business (2017-2022)
  • Figure 61. LivePerson Revenue Growth Rate in AI in Customer Service Business (2017-2022)
  • Figure 62. Olark Revenue Growth Rate in AI in Customer Service Business (2017-2022)
  • Figure 63. Provide Support Revenue Growth Rate in AI in Customer Service Business (2017-2022)
  • Figure 64. Salesforce Essentials Revenue Growth Rate in AI in Customer Service Business (2017-2022)
  • Figure 65. SnapEngage Revenue Growth Rate in AI in Customer Service Business (2017-2022)
  • Figure 66. Solvvy Revenue Growth Rate in AI in Customer Service Business (2017-2022)
  • Figure 67. Tidio Revenue Growth Rate in AI in Customer Service Business (2017-2022)
  • Figure 68. Udesk Revenue Growth Rate in AI in Customer Service Business (2017-2022)
  • Figure 69. Userlike Revenue Growth Rate in AI in Customer Service Business (2017-2022)
  • Figure 70. Bottom-up and Top-down Approaches for This Report
  • Figure 71. Data Triangulation
  • Figure 72. Key Executives Interviewed
目次

This research report focuses on the AI in Customer Service Market. It analyzes market size, trends and demand forecasts, as well as growth factors and challenges. The report provides market data breakdowns by type, application, company, and region, in addition to competitive landscape and key company profiles.

TABLE OF CONTENTS

1 Report Business Overview

  • 1.1 Study Scope
  • 1.2 Market Analysis by Type
    • 1.2.1 Global AI in Customer Service Market Size Growth Rate by Type, 2017 VS 2021 VS 2028
    • 1.2.2 On-Premise
    • 1.2.3 Cloud-Based
  • 1.3 Market by Application
    • 1.3.1 Global AI in Customer Service Market Size Growth Rate by Application, 2017 VS 2021 VS 2028
    • 1.3.2 Business to Business (B2B)
    • 1.3.3 Business to Customer (B2C)
    • 1.3.4 Others
  • 1.4 Study Objectives
  • 1.5 Years Considered

2 Global Growth Trends

  • 2.1 Global AI in Customer Service Market Perspective (2017-2028)
  • 2.2 AI in Customer Service Growth Trends by Region
    • 2.2.1 AI in Customer Service Market Size by Region: 2017 VS 2021 VS 2028
    • 2.2.2 AI in Customer Service Historic Market Size by Region (2017-2022)
    • 2.2.3 AI in Customer Service Forecasted Market Size by Region (2023-2028)
  • 2.3 AI in Customer Service Market Dynamics
    • 2.3.1 AI in Customer Service Industry Trends
    • 2.3.2 AI in Customer Service Market Drivers
    • 2.3.3 AI in Customer Service Market Challenges
    • 2.3.4 AI in Customer Service Market Restraints

3 Competition Landscape by Key Players

  • 3.1 Global Top AI in Customer Service Players by Revenue
    • 3.1.1 Global Top AI in Customer Service Players by Revenue (2017-2022)
    • 3.1.2 Global AI in Customer Service Revenue Market Share by Players (2017-2022)
  • 3.2 Global AI in Customer Service Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
  • 3.3 Players Covered: Ranking by AI in Customer Service Revenue
  • 3.4 Global AI in Customer Service Market Concentration Ratio
    • 3.4.1 Global AI in Customer Service Market Concentration Ratio (CR5 and HHI)
    • 3.4.2 Global Top 10 and Top 5 Companies by AI in Customer Service Revenue in 2021
  • 3.5 AI in Customer Service Key Players Head office and Area Served
  • 3.6 Key Players AI in Customer Service Product Solution and Service
  • 3.7 Date of Enter into AI in Customer Service Market
  • 3.8 Mergers & Acquisitions, Expansion Plans

4 AI in Customer Service Breakdown Data by Type

  • 4.1 Global AI in Customer Service Historic Market Size by Type (2017-2022)
  • 4.2 Global AI in Customer Service Forecasted Market Size by Type (2023-2028)

5 AI in Customer Service Breakdown Data by Application

  • 5.1 Global AI in Customer Service Historic Market Size by Application (2017-2022)
  • 5.2 Global AI in Customer Service Forecasted Market Size by Application (2023-2028)

6 North America

  • 6.1 North America AI in Customer Service Market Size (2017-2028)
  • 6.2 North America AI in Customer Service Market Size by Type
    • 6.2.1 North America AI in Customer Service Market Size by Type (2017-2022)
    • 6.2.2 North America AI in Customer Service Market Size by Type (2023-2028)
    • 6.2.3 North America AI in Customer Service Market Share by Type (2017-2028)
  • 6.3 North America AI in Customer Service Market Size by Application
    • 6.3.1 North America AI in Customer Service Market Size by Application (2017-2022)
    • 6.3.2 North America AI in Customer Service Market Size by Application (2023-2028)
    • 6.3.3 North America AI in Customer Service Market Share by Application (2017-2028)
  • 6.4 North America AI in Customer Service Market Size by Country
    • 6.4.1 North America AI in Customer Service Market Size by Country (2017-2022)
    • 6.4.2 North America AI in Customer Service Market Size by Country (2023-2028)
    • 6.4.3 United States
    • 6.4.4 Canada

7 Europe

  • 7.1 Europe AI in Customer Service Market Size (2017-2028)
  • 7.2 Europe AI in Customer Service Market Size by Type
    • 7.2.1 Europe AI in Customer Service Market Size by Type (2017-2022)
    • 7.2.2 Europe AI in Customer Service Market Size by Type (2023-2028)
    • 7.2.3 Europe AI in Customer Service Market Share by Type (2017-2028)
  • 7.3 Europe AI in Customer Service Market Size by Application
    • 7.3.1 Europe AI in Customer Service Market Size by Application (2017-2022)
    • 7.3.2 Europe AI in Customer Service Market Size by Application (2023-2028)
    • 7.3.3 Europe AI in Customer Service Market Share by Application (2017-2028)
  • 7.4 Europe AI in Customer Service Market Size by Country
    • 7.4.1 Europe AI in Customer Service Market Size by Country (2017-2022)
    • 7.4.2 Europe AI in Customer Service Market Size by Country (2023-2028)
    • 7.4.3 Germany
    • 7.4.4 France
    • 7.4.5 U.K.
    • 7.4.6 Italy
    • 7.4.7 Russia
    • 7.4.8 Nordic Countries

8 Asia-Pacific

  • 8.1 Asia-Pacific AI in Customer Service Market Size (2017-2028)
  • 8.2 Asia-Pacific AI in Customer Service Market Size by Type
    • 8.2.1 Asia-Pacific AI in Customer Service Market Size by Type (2017-2022)
    • 8.2.2 Asia-Pacific AI in Customer Service Market Size by Type (2023-2028)
    • 8.2.3 Asia-Pacific AI in Customer Service Market Share by Type (2017-2028)
  • 8.3 Asia-Pacific AI in Customer Service Market Size by Application
    • 8.3.1 Asia-Pacific AI in Customer Service Market Size by Application (2017-2022)
    • 8.3.2 Asia-Pacific AI in Customer Service Market Size by Application (2023-2028)
    • 8.3.3 Asia-Pacific AI in Customer Service Market Share by Application (2017-2028)
  • 8.4 Asia-Pacific AI in Customer Service Market Size by Region
    • 8.4.1 Asia-Pacific AI in Customer Service Market Size by Region (2017-2022)
    • 8.4.2 Asia-Pacific AI in Customer Service Market Size by Region (2023-2028)
    • 8.4.3 China
    • 8.4.4 Japan
    • 8.4.5 South Korea
    • 8.4.6 Southeast Asia
    • 8.4.7 India
    • 8.4.8 Australia

9 Latin America

  • 9.1 Latin America AI in Customer Service Market Size (2017-2028)
  • 9.2 Latin America AI in Customer Service Market Size by Type
    • 9.2.1 Latin America AI in Customer Service Market Size by Type (2017-2022)
    • 9.2.2 Latin America AI in Customer Service Market Size by Type (2023-2028)
    • 9.2.3 Latin America AI in Customer Service Market Share by Type (2017-2028)
  • 9.3 Latin America AI in Customer Service Market Size by Application
    • 9.3.1 Latin America AI in Customer Service Market Size by Application (2017-2022)
    • 9.3.2 Latin America AI in Customer Service Market Size by Application (2023-2028)
    • 9.3.3 Latin America AI in Customer Service Market Share by Application (2017-2028)
  • 9.4 Latin America AI in Customer Service Market Size by Country
    • 9.4.1 Latin America AI in Customer Service Market Size by Country (2017-2022)
    • 9.4.2 Latin America AI in Customer Service Market Size by Country (2023-2028)
    • 9.4.3 Mexico
    • 9.4.4 Brazil

10 Middle East & Africa

  • 10.1 Middle East & Africa AI in Customer Service Market Size (2017-2028)
  • 10.2 Middle East & Africa AI in Customer Service Market Size by Type
    • 10.2.1 Middle East & Africa AI in Customer Service Market Size by Type (2017-2022)
    • 10.2.2 Middle East & Africa AI in Customer Service Market Size by Type (2023-2028)
    • 10.2.3 Middle East & Africa AI in Customer Service Market Share by Type (2017-2028)
  • 10.3 Middle East & Africa AI in Customer Service Market Size by Application
    • 10.3.1 Middle East & Africa AI in Customer Service Market Size by Application (2017-2022)
    • 10.3.2 Middle East & Africa AI in Customer Service Market Size by Application (2023-2028)
    • 10.3.3 Middle East & Africa AI in Customer Service Market Share by Application (2017-2028)
  • 10.4 Middle East & Africa AI in Customer Service Market Size by Country
    • 10.4.1 Middle East & Africa AI in Customer Service Market Size by Country (2017-2022)
    • 10.4.2 Middle East & Africa AI in Customer Service Market Size by Country (2023-2028)
    • 10.4.3 Turkey
    • 10.4.4 Saudi Arabia
    • 10.4.5 UAE

11 Key Players Profiles

  • 11.1 IBM
    • 11.1.1 IBM Company Details
    • 11.1.2 IBM Business Overview
    • 11.1.3 IBM AI in Customer Service Introduction
    • 11.1.4 IBM Revenue in AI in Customer Service Business (2017-2022)
    • 11.1.5 IBM Recent Developments
  • 11.2 Ant Group
    • 11.2.1 Ant Group Company Details
    • 11.2.2 Ant Group Business Overview
    • 11.2.3 Ant Group AI in Customer Service Introduction
    • 11.2.4 Ant Group Revenue in AI in Customer Service Business (2017-2022)
    • 11.2.5 Ant Group Recent Developments
  • 11.3 Chatra
    • 11.3.1 Chatra Company Details
    • 11.3.2 Chatra Business Overview
    • 11.3.3 Chatra AI in Customer Service Introduction
    • 11.3.4 Chatra Revenue in AI in Customer Service Business (2017-2022)
    • 11.3.5 Chatra Recent Developments
  • 11.4 ClickDesk
    • 11.4.1 ClickDesk Company Details
    • 11.4.2 ClickDesk Business Overview
    • 11.4.3 ClickDesk AI in Customer Service Introduction
    • 11.4.4 ClickDesk Revenue in AI in Customer Service Business (2017-2022)
    • 11.4.5 ClickDesk Recent Developments
  • 11.5 Freshworks
    • 11.5.1 Freshworks Company Details
    • 11.5.2 Freshworks Business Overview
    • 11.5.3 Freshworks AI in Customer Service Introduction
    • 11.5.4 Freshworks Revenue in AI in Customer Service Business (2017-2022)
    • 11.5.5 Freshworks Recent Developments
  • 11.6 Huawei
    • 11.6.1 Huawei Company Details
    • 11.6.2 Huawei Business Overview
    • 11.6.3 Huawei AI in Customer Service Introduction
    • 11.6.4 Huawei Revenue in AI in Customer Service Business (2017-2022)
    • 11.6.5 Huawei Recent Developments
  • 11.7 Kayako
    • 11.7.1 Kayako Company Details
    • 11.7.2 Kayako Business Overview
    • 11.7.3 Kayako AI in Customer Service Introduction
    • 11.7.4 Kayako Revenue in AI in Customer Service Business (2017-2022)
    • 11.7.5 Kayako Recent Developments
  • 11.8 LivePerson
    • 11.8.1 LivePerson Company Details
    • 11.8.2 LivePerson Business Overview
    • 11.8.3 LivePerson AI in Customer Service Introduction
    • 11.8.4 LivePerson Revenue in AI in Customer Service Business (2017-2022)
    • 11.8.5 LivePerson Recent Developments
  • 11.9 Olark
    • 11.9.1 Olark Company Details
    • 11.9.2 Olark Business Overview
    • 11.9.3 Olark AI in Customer Service Introduction
    • 11.9.4 Olark Revenue in AI in Customer Service Business (2017-2022)
    • 11.9.5 Olark Recent Developments
  • 11.10 Provide Support
    • 11.10.1 Provide Support Company Details
    • 11.10.2 Provide Support Business Overview
    • 11.10.3 Provide Support AI in Customer Service Introduction
    • 11.10.4 Provide Support Revenue in AI in Customer Service Business (2017-2022)
    • 11.10.5 Provide Support Recent Developments
  • 11.11 Salesforce Essentials
    • 11.11.1 Salesforce Essentials Company Details
    • 11.11.2 Salesforce Essentials Business Overview
    • 11.11.3 Salesforce Essentials AI in Customer Service Introduction
    • 11.11.4 Salesforce Essentials Revenue in AI in Customer Service Business (2017-2022)
    • 11.11.5 Salesforce Essentials Recent Developments
  • 11.12 SnapEngage
    • 11.12.1 SnapEngage Company Details
    • 11.12.2 SnapEngage Business Overview
    • 11.12.3 SnapEngage AI in Customer Service Introduction
    • 11.12.4 SnapEngage Revenue in AI in Customer Service Business (2017-2022)
    • 11.12.5 SnapEngage Recent Developments
  • 11.13 Solvvy
    • 11.13.1 Solvvy Company Details
    • 11.13.2 Solvvy Business Overview
    • 11.13.3 Solvvy AI in Customer Service Introduction
    • 11.13.4 Solvvy Revenue in AI in Customer Service Business (2017-2022)
    • 11.13.5 Solvvy Recent Developments
  • 11.14 Tidio
    • 11.14.1 Tidio Company Details
    • 11.14.2 Tidio Business Overview
    • 11.14.3 Tidio AI in Customer Service Introduction
    • 11.14.4 Tidio Revenue in AI in Customer Service Business (2017-2022)
    • 11.14.5 Tidio Recent Developments
  • 11.15 Udesk
    • 11.15.1 Udesk Company Details
    • 11.15.2 Udesk Business Overview
    • 11.15.3 Udesk AI in Customer Service Introduction
    • 11.15.4 Udesk Revenue in AI in Customer Service Business (2017-2022)
    • 11.15.5 Udesk Recent Developments
  • 11.16 Userlike
    • 11.16.1 Userlike Company Details
    • 11.16.2 Userlike Business Overview
    • 11.16.3 Userlike AI in Customer Service Introduction
    • 11.16.4 Userlike Revenue in AI in Customer Service Business (2017-2022)
    • 11.16.5 Userlike Recent Developments

12 Analyst's Viewpoints/Conclusions

13 Appendix

  • 13.1 Research Methodology
    • 13.1.1 Methodology/Research Approach
    • 13.1.2 Data Source
  • 13.2 Author Details
  • 13.3 Disclaimer