This research report focuses on the AI in Customer Service Market. It analyzes market size, trends and demand forecasts, as well as growth factors and challenges. The report provides market data breakdowns by type, application, company, and region, in addition to competitive landscape and key company profiles.
TABLE OF CONTENTS
1 Report Business Overview
- 1.1 Study Scope
- 1.2 Market Analysis by Type
- 1.2.1 Global AI in Customer Service Market Size Growth Rate by Type, 2017 VS 2021 VS 2028
- 1.2.2 On-Premise
- 1.2.3 Cloud-Based
- 1.3 Market by Application
- 1.3.1 Global AI in Customer Service Market Size Growth Rate by Application, 2017 VS 2021 VS 2028
- 1.3.2 Business to Business (B2B)
- 1.3.3 Business to Customer (B2C)
- 1.3.4 Others
- 1.4 Study Objectives
- 1.5 Years Considered
2 Global Growth Trends
- 2.1 Global AI in Customer Service Market Perspective (2017-2028)
- 2.2 AI in Customer Service Growth Trends by Region
- 2.2.1 AI in Customer Service Market Size by Region: 2017 VS 2021 VS 2028
- 2.2.2 AI in Customer Service Historic Market Size by Region (2017-2022)
- 2.2.3 AI in Customer Service Forecasted Market Size by Region (2023-2028)
- 2.3 AI in Customer Service Market Dynamics
- 2.3.1 AI in Customer Service Industry Trends
- 2.3.2 AI in Customer Service Market Drivers
- 2.3.3 AI in Customer Service Market Challenges
- 2.3.4 AI in Customer Service Market Restraints
3 Competition Landscape by Key Players
- 3.1 Global Top AI in Customer Service Players by Revenue
- 3.1.1 Global Top AI in Customer Service Players by Revenue (2017-2022)
- 3.1.2 Global AI in Customer Service Revenue Market Share by Players (2017-2022)
- 3.2 Global AI in Customer Service Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
- 3.3 Players Covered: Ranking by AI in Customer Service Revenue
- 3.4 Global AI in Customer Service Market Concentration Ratio
- 3.4.1 Global AI in Customer Service Market Concentration Ratio (CR5 and HHI)
- 3.4.2 Global Top 10 and Top 5 Companies by AI in Customer Service Revenue in 2021
- 3.5 AI in Customer Service Key Players Head office and Area Served
- 3.6 Key Players AI in Customer Service Product Solution and Service
- 3.7 Date of Enter into AI in Customer Service Market
- 3.8 Mergers & Acquisitions, Expansion Plans
4 AI in Customer Service Breakdown Data by Type
- 4.1 Global AI in Customer Service Historic Market Size by Type (2017-2022)
- 4.2 Global AI in Customer Service Forecasted Market Size by Type (2023-2028)
5 AI in Customer Service Breakdown Data by Application
- 5.1 Global AI in Customer Service Historic Market Size by Application (2017-2022)
- 5.2 Global AI in Customer Service Forecasted Market Size by Application (2023-2028)
6 North America
- 6.1 North America AI in Customer Service Market Size (2017-2028)
- 6.2 North America AI in Customer Service Market Size by Type
- 6.2.1 North America AI in Customer Service Market Size by Type (2017-2022)
- 6.2.2 North America AI in Customer Service Market Size by Type (2023-2028)
- 6.2.3 North America AI in Customer Service Market Share by Type (2017-2028)
- 6.3 North America AI in Customer Service Market Size by Application
- 6.3.1 North America AI in Customer Service Market Size by Application (2017-2022)
- 6.3.2 North America AI in Customer Service Market Size by Application (2023-2028)
- 6.3.3 North America AI in Customer Service Market Share by Application (2017-2028)
- 6.4 North America AI in Customer Service Market Size by Country
- 6.4.1 North America AI in Customer Service Market Size by Country (2017-2022)
- 6.4.2 North America AI in Customer Service Market Size by Country (2023-2028)
- 6.4.3 United States
- 6.4.4 Canada
7 Europe
- 7.1 Europe AI in Customer Service Market Size (2017-2028)
- 7.2 Europe AI in Customer Service Market Size by Type
- 7.2.1 Europe AI in Customer Service Market Size by Type (2017-2022)
- 7.2.2 Europe AI in Customer Service Market Size by Type (2023-2028)
- 7.2.3 Europe AI in Customer Service Market Share by Type (2017-2028)
- 7.3 Europe AI in Customer Service Market Size by Application
- 7.3.1 Europe AI in Customer Service Market Size by Application (2017-2022)
- 7.3.2 Europe AI in Customer Service Market Size by Application (2023-2028)
- 7.3.3 Europe AI in Customer Service Market Share by Application (2017-2028)
- 7.4 Europe AI in Customer Service Market Size by Country
- 7.4.1 Europe AI in Customer Service Market Size by Country (2017-2022)
- 7.4.2 Europe AI in Customer Service Market Size by Country (2023-2028)
- 7.4.3 Germany
- 7.4.4 France
- 7.4.5 U.K.
- 7.4.6 Italy
- 7.4.7 Russia
- 7.4.8 Nordic Countries
8 Asia-Pacific
- 8.1 Asia-Pacific AI in Customer Service Market Size (2017-2028)
- 8.2 Asia-Pacific AI in Customer Service Market Size by Type
- 8.2.1 Asia-Pacific AI in Customer Service Market Size by Type (2017-2022)
- 8.2.2 Asia-Pacific AI in Customer Service Market Size by Type (2023-2028)
- 8.2.3 Asia-Pacific AI in Customer Service Market Share by Type (2017-2028)
- 8.3 Asia-Pacific AI in Customer Service Market Size by Application
- 8.3.1 Asia-Pacific AI in Customer Service Market Size by Application (2017-2022)
- 8.3.2 Asia-Pacific AI in Customer Service Market Size by Application (2023-2028)
- 8.3.3 Asia-Pacific AI in Customer Service Market Share by Application (2017-2028)
- 8.4 Asia-Pacific AI in Customer Service Market Size by Region
- 8.4.1 Asia-Pacific AI in Customer Service Market Size by Region (2017-2022)
- 8.4.2 Asia-Pacific AI in Customer Service Market Size by Region (2023-2028)
- 8.4.3 China
- 8.4.4 Japan
- 8.4.5 South Korea
- 8.4.6 Southeast Asia
- 8.4.7 India
- 8.4.8 Australia
9 Latin America
- 9.1 Latin America AI in Customer Service Market Size (2017-2028)
- 9.2 Latin America AI in Customer Service Market Size by Type
- 9.2.1 Latin America AI in Customer Service Market Size by Type (2017-2022)
- 9.2.2 Latin America AI in Customer Service Market Size by Type (2023-2028)
- 9.2.3 Latin America AI in Customer Service Market Share by Type (2017-2028)
- 9.3 Latin America AI in Customer Service Market Size by Application
- 9.3.1 Latin America AI in Customer Service Market Size by Application (2017-2022)
- 9.3.2 Latin America AI in Customer Service Market Size by Application (2023-2028)
- 9.3.3 Latin America AI in Customer Service Market Share by Application (2017-2028)
- 9.4 Latin America AI in Customer Service Market Size by Country
- 9.4.1 Latin America AI in Customer Service Market Size by Country (2017-2022)
- 9.4.2 Latin America AI in Customer Service Market Size by Country (2023-2028)
- 9.4.3 Mexico
- 9.4.4 Brazil
10 Middle East & Africa
- 10.1 Middle East & Africa AI in Customer Service Market Size (2017-2028)
- 10.2 Middle East & Africa AI in Customer Service Market Size by Type
- 10.2.1 Middle East & Africa AI in Customer Service Market Size by Type (2017-2022)
- 10.2.2 Middle East & Africa AI in Customer Service Market Size by Type (2023-2028)
- 10.2.3 Middle East & Africa AI in Customer Service Market Share by Type (2017-2028)
- 10.3 Middle East & Africa AI in Customer Service Market Size by Application
- 10.3.1 Middle East & Africa AI in Customer Service Market Size by Application (2017-2022)
- 10.3.2 Middle East & Africa AI in Customer Service Market Size by Application (2023-2028)
- 10.3.3 Middle East & Africa AI in Customer Service Market Share by Application (2017-2028)
- 10.4 Middle East & Africa AI in Customer Service Market Size by Country
- 10.4.1 Middle East & Africa AI in Customer Service Market Size by Country (2017-2022)
- 10.4.2 Middle East & Africa AI in Customer Service Market Size by Country (2023-2028)
- 10.4.3 Turkey
- 10.4.4 Saudi Arabia
- 10.4.5 UAE
11 Key Players Profiles
- 11.1 IBM
- 11.1.1 IBM Company Details
- 11.1.2 IBM Business Overview
- 11.1.3 IBM AI in Customer Service Introduction
- 11.1.4 IBM Revenue in AI in Customer Service Business (2017-2022)
- 11.1.5 IBM Recent Developments
- 11.2 Ant Group
- 11.2.1 Ant Group Company Details
- 11.2.2 Ant Group Business Overview
- 11.2.3 Ant Group AI in Customer Service Introduction
- 11.2.4 Ant Group Revenue in AI in Customer Service Business (2017-2022)
- 11.2.5 Ant Group Recent Developments
- 11.3 Chatra
- 11.3.1 Chatra Company Details
- 11.3.2 Chatra Business Overview
- 11.3.3 Chatra AI in Customer Service Introduction
- 11.3.4 Chatra Revenue in AI in Customer Service Business (2017-2022)
- 11.3.5 Chatra Recent Developments
- 11.4 ClickDesk
- 11.4.1 ClickDesk Company Details
- 11.4.2 ClickDesk Business Overview
- 11.4.3 ClickDesk AI in Customer Service Introduction
- 11.4.4 ClickDesk Revenue in AI in Customer Service Business (2017-2022)
- 11.4.5 ClickDesk Recent Developments
- 11.5 Freshworks
- 11.5.1 Freshworks Company Details
- 11.5.2 Freshworks Business Overview
- 11.5.3 Freshworks AI in Customer Service Introduction
- 11.5.4 Freshworks Revenue in AI in Customer Service Business (2017-2022)
- 11.5.5 Freshworks Recent Developments
- 11.6 Huawei
- 11.6.1 Huawei Company Details
- 11.6.2 Huawei Business Overview
- 11.6.3 Huawei AI in Customer Service Introduction
- 11.6.4 Huawei Revenue in AI in Customer Service Business (2017-2022)
- 11.6.5 Huawei Recent Developments
- 11.7 Kayako
- 11.7.1 Kayako Company Details
- 11.7.2 Kayako Business Overview
- 11.7.3 Kayako AI in Customer Service Introduction
- 11.7.4 Kayako Revenue in AI in Customer Service Business (2017-2022)
- 11.7.5 Kayako Recent Developments
- 11.8 LivePerson
- 11.8.1 LivePerson Company Details
- 11.8.2 LivePerson Business Overview
- 11.8.3 LivePerson AI in Customer Service Introduction
- 11.8.4 LivePerson Revenue in AI in Customer Service Business (2017-2022)
- 11.8.5 LivePerson Recent Developments
- 11.9 Olark
- 11.9.1 Olark Company Details
- 11.9.2 Olark Business Overview
- 11.9.3 Olark AI in Customer Service Introduction
- 11.9.4 Olark Revenue in AI in Customer Service Business (2017-2022)
- 11.9.5 Olark Recent Developments
- 11.10 Provide Support
- 11.10.1 Provide Support Company Details
- 11.10.2 Provide Support Business Overview
- 11.10.3 Provide Support AI in Customer Service Introduction
- 11.10.4 Provide Support Revenue in AI in Customer Service Business (2017-2022)
- 11.10.5 Provide Support Recent Developments
- 11.11 Salesforce Essentials
- 11.11.1 Salesforce Essentials Company Details
- 11.11.2 Salesforce Essentials Business Overview
- 11.11.3 Salesforce Essentials AI in Customer Service Introduction
- 11.11.4 Salesforce Essentials Revenue in AI in Customer Service Business (2017-2022)
- 11.11.5 Salesforce Essentials Recent Developments
- 11.12 SnapEngage
- 11.12.1 SnapEngage Company Details
- 11.12.2 SnapEngage Business Overview
- 11.12.3 SnapEngage AI in Customer Service Introduction
- 11.12.4 SnapEngage Revenue in AI in Customer Service Business (2017-2022)
- 11.12.5 SnapEngage Recent Developments
- 11.13 Solvvy
- 11.13.1 Solvvy Company Details
- 11.13.2 Solvvy Business Overview
- 11.13.3 Solvvy AI in Customer Service Introduction
- 11.13.4 Solvvy Revenue in AI in Customer Service Business (2017-2022)
- 11.13.5 Solvvy Recent Developments
- 11.14 Tidio
- 11.14.1 Tidio Company Details
- 11.14.2 Tidio Business Overview
- 11.14.3 Tidio AI in Customer Service Introduction
- 11.14.4 Tidio Revenue in AI in Customer Service Business (2017-2022)
- 11.14.5 Tidio Recent Developments
- 11.15 Udesk
- 11.15.1 Udesk Company Details
- 11.15.2 Udesk Business Overview
- 11.15.3 Udesk AI in Customer Service Introduction
- 11.15.4 Udesk Revenue in AI in Customer Service Business (2017-2022)
- 11.15.5 Udesk Recent Developments
- 11.16 Userlike
- 11.16.1 Userlike Company Details
- 11.16.2 Userlike Business Overview
- 11.16.3 Userlike AI in Customer Service Introduction
- 11.16.4 Userlike Revenue in AI in Customer Service Business (2017-2022)
- 11.16.5 Userlike Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
- 13.1 Research Methodology
- 13.1.1 Methodology/Research Approach
- 13.1.2 Data Source
- 13.2 Author Details
- 13.3 Disclaimer