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オンラインCRMツールの世界市場：考察と予測 (2028年まで)

Global Online CRM Tools Market Insights, Forecast to 2028
出版日: | 発行: QYResearch | ページ情報: 英文 125 Pages | 納期: 2～3営業日

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本日の銀行送金レート: 1USD=155.46円
オンラインCRMツールの世界市場：考察と予測 (2028年まで)
出版日: 2022年03月30日
発行: QYResearch
ページ情報: 英文 125 Pages
納期: 2～3営業日
ご注意事項 :
本レポートは最新情報反映のため適宜更新し、内容構成変更を行う場合があります。ご検討の際はお問い合わせください。
  • 全表示
  • 概要
  • 図表
  • 目次
概要

世界のオンラインCRM (顧客関係管理) ツールの市場規模は、2021年の452億7,000万米ドルから、2028年には1,246億6,000万米ドルに達すると予測されています。

また、2022年から2028年の間に15.4%のCAGRで成長する見通しです。

種類別ではクラウドベースが最大のセグメントで、80%以上のシェアを占めています。エンドユーザー別では、中小企業向けが70%以上のシェアを有しています。

当レポートでは、世界のオンラインCRMツールの市場について分析し、種類別・エンドユーザー別・地域別 (国別) の市場動向の見通し (2017年～2028年)、主要企業のプロファイルなどについて調査しております。

目次

第1章 調査概要

  • 調査範囲
  • 種類別の市場分析
    • 市場規模・成長率：種類別 (2017年・2021年・2028年)
    • クラウドベース
    • Webベース
  • エンドユーザー別の市場
    • 市場規模・成長率：エンドユーザー別 (2017年・2021年・2028年)
    • 中小企業
    • 大企業
  • 分析対象
  • 分析期間

第2章 世界の成長動向

  • 世界のオンラインCRMツール市場の展望 (2017年～2028年)
  • オンラインCRMツールの成長動向：地域別
  • オンラインCRMツール業界の力学
    • オンラインCRMツールの市場動向
    • オンラインCRMツール市場の促進要因
    • オンラインCRMツール市場の課題
    • オンラインCRMツール市場の抑制要因

第3章 主要企業別の競合情勢

  • 主要オンラインCRMツール企業の収益
  • 市場シェア：企業の種類別 (ティア1、ティア2、ティア3)
  • 分析対象企業：オンラインCRMツールの収益別のランキング
  • 世界のオンラインCRMツール市場の集中度
  • オンラインCRMツールの主要企業：本社・提供エリア
  • オンラインCRMツールの主要企業：製品・ソリューション・サービス
  • オンラインCRMツール市場への参入日
  • 企業合併・買収 (M&A)、拡張計画

第4章 オンラインCRMツール：種類別の内訳データ

  • 過去の市場規模：種類別 (2017年～2022年)
  • 市場規模の予測：種類別 (2023年～2028年)

第5章 オンラインCRMツール：エンドユーザー別の内訳データ

  • 過去の市場規模：エンドユーザー別 (2017年～2022年)
  • 市場規模の予測：エンドユーザー別 (2023年～2028年)

第6章 北米

  • 北米のオンラインCRMツールの市場規模 (2017年～2028年)
  • オンラインCRMツールの市場規模：種類別
  • オンラインCRMツールの市場規模：エンドユーザー別
  • オンラインCRMツールの市場規模：国別
    • 米国
    • カナダ

第7章 欧州

  • 欧州のオンラインCRMツールの市場規模 (2017年～2028年)
  • オンラインCRMツールの市場規模：種類別
  • オンラインCRMツールの市場規模：エンドユーザー別
  • オンラインCRMツールの市場規模：国別
    • ドイツ
    • フランス
    • 英国
    • イタリア
    • ロシア
    • 北欧諸国

第8章 アジア太平洋

  • アジア太平洋のオンラインCRMツールの市場規模 (2017年～2028年)
  • オンラインCRMツールの市場規模：種類別
  • オンラインCRMツールの市場規模：エンドユーザー別
  • オンラインCRMツールの市場規模：国別
    • 中国
    • 日本
    • 韓国
    • 東南アジア
    • インド
    • オーストラリア

第9章 ラテンアメリカ

  • ラテンアメリカのオンラインCRMツールの市場規模 (2017年～2028年)
  • オンラインCRMツールの市場規模：種類別
  • オンラインCRMツールの市場規模：エンドユーザー別
  • オンラインCRMツールの市場規模：国別
    • メキシコ
    • ブラジル

第10章 中東・アフリカ

  • 中東・アフリカのオンラインCRMツールの市場規模 (2017年～2028年)
  • オンラインCRMツールの市場規模：種類別
  • オンラインCRMツールの市場規模：エンドユーザー別
  • オンラインCRMツールの市場規模：国別
    • トルコ
    • サウジアラビア
    • アラブ首長国連邦

第11章 主要企業のプロファイル

  • Salesforce
  • SAP
  • Adobe Marketing Cloud
  • Oracle
  • Microsoft
  • Epsilon
  • Mailchimp
  • HubSpot
  • Genesys
  • Zoho CRM
  • Copper
  • amoCRM
  • Freshsales
  • Creatio (旧：bpm'online)
  • Teamgate CRM
  • Really Simple Systems CRM
  • Agile CRM
  • Yetiforce CRM
  • SutiCRM
  • InStream
  • Vtiger CRM
  • Bitrix24
  • SeoToaster CRM
  • Breezz
  • RepairShopr
  • Yonyx
  • Wakeupsales

第12章 アナリストの視点/結論

第13章 付録

図表

LIST OF TABLES

List of Tables

  • Table 1. Global Online CRM Tools Market Size Growth Rate by Type (US$ Million), 2017 VS 2021 VS 2028
  • Table 2. Key Players of Cloud-based
  • Table 3. Key Players of Web-based
  • Table 4. Global Online CRM Tools Market Size Growth Rate by End Users (US$ Million), 2017 VS 2021 VS 2028
  • Table 5. Global Online CRM Tools Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
  • Table 6. Global Online CRM Tools Market Size by Region (2017-2022) & (US$ Million)
  • Table 7. Global Online CRM Tools Market Share by Region (2017-2022)
  • Table 8. Global Online CRM Tools Forecasted Market Size by Region (2023-2028) & (US$ Million)
  • Table 9. Global Online CRM Tools Market Share by Region (2023-2028)
  • Table 10. Online CRM Tools Market Trends
  • Table 11. Online CRM Tools Market Drivers
  • Table 12. Online CRM Tools Market Challenges
  • Table 13. Online CRM Tools Market Restraints
  • Table 14. Global Online CRM Tools Revenue by Players (2017-2022) & (US$ Million)
  • Table 15. Global Online CRM Tools Revenue Share by Players (2017-2022)
  • Table 16. Global Top Online CRM Tools by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Online CRM Tools as of 2021)
  • Table 17. Ranking of Global Top Online CRM Tools Companies by Revenue (US$ Million) in 2021
  • Table 18. Global 5 Largest Players Market Share by Online CRM Tools Revenue (CR5 and HHI) & (2017-2022)
  • Table 19. Key Players Headquarters and Area Served
  • Table 20. Key Players Online CRM Tools Product Solution and Service
  • Table 21. Date of Enter into Online CRM Tools Market
  • Table 22. Mergers & Acquisitions, Expansion Plans
  • Table 23. Global Online CRM Tools Market Size by Type (2017-2022) & (US$ Million)
  • Table 24. Global Online CRM Tools Revenue Market Share by Type (2017-2022)
  • Table 25. Global Online CRM Tools Forecasted Market Size by Type (2023-2028) & (US$ Million)
  • Table 26. Global Online CRM Tools Revenue Market Share by Type (2023-2028)
  • Table 27. Global Online CRM Tools Market Size by End Users (2017-2022) & (US$ Million)
  • Table 28. Global Online CRM Tools Revenue Share by End Users (2017-2022)
  • Table 29. Global Online CRM Tools Forecasted Market Size by End Users (2023-2028) & (US$ Million)
  • Table 30. Global Online CRM Tools Revenue Share by End Users (2023-2028)
  • Table 31. North America Online CRM Tools Market Size by Type (2017-2022) & (US$ Million)
  • Table 32. North America Online CRM Tools Market Size by Type (2023-2028) & (US$ Million)
  • Table 33. North America Online CRM Tools Market Size by End Users (2017-2022) & (US$ Million)
  • Table 34. North America Online CRM Tools Market Size by End Users (2023-2028) & (US$ Million)
  • Table 35. North America Online CRM Tools Market Size by Country (2017-2022) & (US$ Million)
  • Table 36. North America Online CRM Tools Market Size by Country (2023-2028) & (US$ Million)
  • Table 37. Europe Online CRM Tools Market Size by Type (2017-2022) & (US$ Million)
  • Table 38. Europe Online CRM Tools Market Size by Type (2023-2028) & (US$ Million)
  • Table 39. Europe Online CRM Tools Market Size by End Users (2017-2022) & (US$ Million)
  • Table 40. Europe Online CRM Tools Market Size by End Users (2023-2028) & (US$ Million)
  • Table 41. Europe Online CRM Tools Market Size by Country (2017-2022) & (US$ Million)
  • Table 42. Europe Online CRM Tools Market Size by Country (2023-2028) & (US$ Million)
  • Table 43. Asia Pacific Online CRM Tools Market Size by Type (2017-2022) & (US$ Million)
  • Table 44. Asia Pacific Online CRM Tools Market Size by Type (2023-2028) & (US$ Million)
  • Table 45. Asia Pacific Online CRM Tools Market Size by End Users (2017-2022) & (US$ Million)
  • Table 46. Asia Pacific Online CRM Tools Market Size by End Users (2023-2028) & (US$ Million)
  • Table 47. Asia Pacific Online CRM Tools Market Size by Region (2017-2022) & (US$ Million)
  • Table 48. Asia Pacific Online CRM Tools Market Size by Region (2023-2028) & (US$ Million)
  • Table 49. Latin America Online CRM Tools Market Size by Type (2017-2022) & (US$ Million)
  • Table 50. Latin America Online CRM Tools Market Size by Type (2023-2028) & (US$ Million)
  • Table 51. Latin America Online CRM Tools Market Size by End Users (2017-2022) & (US$ Million)
  • Table 52. Latin America Online CRM Tools Market Size by End Users (2023-2028) & (US$ Million)
  • Table 53. Latin America Online CRM Tools Market Size by Country (2017-2022) & (US$ Million)
  • Table 54. Latin America Online CRM Tools Market Size by Country (2023-2028) & (US$ Million)
  • Table 55. Middle East and Africa Online CRM Tools Market Size by Type (2017-2022) & (US$ Million)
  • Table 56. Middle East and Africa Online CRM Tools Market Size by Type (2023-2028) & (US$ Million)
  • Table 57. Middle East and Africa Online CRM Tools Market Size by End Users (2017-2022) & (US$ Million)
  • Table 58. Middle East and Africa Online CRM Tools Market Size by End Users (2023-2028) & (US$ Million)
  • Table 59. Middle East and Africa Online CRM Tools Market Size by Country (2017-2022) & (US$ Million)
  • Table 60. Middle East and Africa Online CRM Tools Market Size by Country (2023-2028) & (US$ Million)
  • Table 61. Salesforce Company Details
  • Table 62. Salesforce Business Overview
  • Table 63. Salesforce Online CRM Tools Product
  • Table 64. Salesforce Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 65. Salesforce Recent Developments
  • Table 66. SAP Company Details
  • Table 67. SAP Business Overview
  • Table 68. SAP Online CRM Tools Product
  • Table 69. SAP Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 70. SAP Recent Developments
  • Table 71. Adobe Marketing Cloud Company Details
  • Table 72. Adobe Marketing Cloud Business Overview
  • Table 73. Adobe Marketing Cloud Online CRM Tools Product
  • Table 74. Adobe Marketing Cloud Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 75. Adobe Marketing Cloud Recent Developments
  • Table 76. Oracle Company Details
  • Table 77. Oracle Business Overview
  • Table 78. Oracle Online CRM Tools Product
  • Table 79. Oracle Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 80. Oracle Recent Developments
  • Table 81. Microsoft Company Details
  • Table 82. Microsoft Business Overview
  • Table 83. Microsoft Online CRM Tools Product
  • Table 84. Microsoft Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 85. Microsoft Recent Developments
  • Table 86. Epsilon Company Details
  • Table 87. Epsilon Business Overview
  • Table 88. Epsilon Online CRM Tools Product
  • Table 89. Epsilon Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 90. Epsilon Recent Developments
  • Table 91. Mailchimp Company Details
  • Table 92. Mailchimp Business Overview
  • Table 93. Mailchimp Online CRM Tools Product
  • Table 94. Mailchimp Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 95. Mailchimp Recent Developments
  • Table 96. HubSpot Company Details
  • Table 97. HubSpot Business Overview
  • Table 98. HubSpot Online CRM Tools Product
  • Table 99. HubSpot Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 100. HubSpot Recent Developments
  • Table 101. Genesys Company Details
  • Table 102. Genesys Business Overview
  • Table 103. Genesys Online CRM Tools Product
  • Table 104. Genesys Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 105. Genesys Recent Developments
  • Table 106. Zoho CRM Company Details
  • Table 107. Zoho CRM Business Overview
  • Table 108. Zoho CRM Online CRM Tools Product
  • Table 109. Zoho CRM Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 110. Zoho CRM Recent Developments
  • Table 111. Copper Company Details
  • Table 112. Copper Business Overview
  • Table 113. Copper Online CRM Tools Product
  • Table 114. Copper Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 115. Copper Recent Developments
  • Table 116. amoCRM Company Details
  • Table 117. amoCRM Business Overview
  • Table 118. amoCRM Online CRM Tools Product
  • Table 119. amoCRM Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 120. amoCRM Recent Developments
  • Table 121. Freshsales Company Details
  • Table 122. Freshsales Business Overview
  • Table 123. Freshsales Online CRM Tools Product
  • Table 124. Freshsales Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 125. Freshsales Recent Developments
  • Table 126. Creatio (formerly bpm'online) Company Details
  • Table 127. Creatio (formerly bpm'online) Business Overview
  • Table 128. Creatio (formerly bpm'online) Online CRM Tools Product
  • Table 129. Creatio (formerly bpm'online) Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 130. Creatio (formerly bpm'online) Recent Developments
  • Table 131. Teamgate CRM Company Details
  • Table 132. Teamgate CRM Business Overview
  • Table 133. Teamgate CRM Online CRM Tools Product
  • Table 134. Teamgate CRM Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 135. Teamgate CRM Recent Developments
  • Table 136. Really Simple Systems CRM Company Details
  • Table 137. Really Simple Systems CRM Business Overview
  • Table 138. Really Simple Systems CRM Online CRM Tools Product
  • Table 139. Really Simple Systems CRM Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 140. Really Simple Systems CRM Recent Developments
  • Table 141. Agile CRM Company Details
  • Table 142. Agile CRM Business Overview
  • Table 143. Agile CRM Online CRM Tools Product
  • Table 144. Agile CRM Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 145. Agile CRM Recent Developments
  • Table 146. Yetiforce CRM Company Details
  • Table 147. Yetiforce CRM Business Overview
  • Table 148. Yetiforce CRM Online CRM Tools Product
  • Table 149. Yetiforce CRM Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 150. Yetiforce CRM Recent Developments
  • Table 151. SutiCRM Company Details
  • Table 152. SutiCRM Business Overview
  • Table 153. SutiCRM Online CRM Tools Product
  • Table 154. SutiCRM Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 155. SutiCRM Recent Developments
  • Table 156. InStream Company Details
  • Table 157. InStream Business Overview
  • Table 158. InStream Online CRM Tools Product
  • Table 159. InStream Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 160. InStream Recent Developments
  • Table 161. Vtiger CRM Company Details
  • Table 162. Vtiger CRM Business Overview
  • Table 163. Vtiger CRM Online CRM Tools Product
  • Table 164. Vtiger CRM Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 165. Vtiger CRM Recent Developments
  • Table 166. Bitrix24 Company Details
  • Table 167. Bitrix24 Business Overview
  • Table 168. Bitrix24 Online CRM Tools Product
  • Table 169. Bitrix24 Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 170. Bitrix24 Recent Developments
  • Table 171. SeoToaster CRM Company Details
  • Table 172. SeoToaster CRM Business Overview
  • Table 173. SeoToaster CRM Online CRM Tools Product
  • Table 174. SeoToaster CRM Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 175. SeoToaster CRM Recent Developments
  • Table 176. Breezz Company Details
  • Table 177. Breezz Business Overview
  • Table 178. Breezz Online CRM Tools Product
  • Table 179. Breezz Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 180. Breezz Recent Developments
  • Table 181. RepairShopr Company Details
  • Table 182. RepairShopr Business Overview
  • Table 183. RepairShopr Online CRM Tools Product
  • Table 184. RepairShopr Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 185. RepairShopr Recent Developments
  • Table 186. Yonyx Company Details
  • Table 187. Yonyx Business Overview
  • Table 188. Yonyx Online CRM Tools Product
  • Table 189. Yonyx Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 190. Yonyx Recent Developments
  • Table 191. Wakeupsales Company Details
  • Table 192. Wakeupsales Business Overview
  • Table 193. Wakeupsales Online CRM Tools Product
  • Table 194. Wakeupsales Revenue in Online CRM Tools Business (2017-2022) & (US$ Million)
  • Table 195. Wakeupsales Recent Developments
  • Table 196. Research Programs/Design for This Report
  • Table 197. Key Data Information from Secondary Sources
  • Table 198. Key Data Information from Primary Sources

List of Figures

  • Figure 1. Global Online CRM Tools Market Share by Type: 2021 VS 2028
  • Figure 2. Cloud-based Features
  • Figure 3. Web-based Features
  • Figure 4. Global Online CRM Tools Market Share by End Users: 2021 VS 2028
  • Figure 5. SMBs Case Studies
  • Figure 6. Large Enterprises Case Studies
  • Figure 7. Online CRM Tools Report Years Considered
  • Figure 8. Global Online CRM Tools Market Size (US$ Million), Year-over-Year: 2017-2028
  • Figure 9. Global Online CRM Tools Market Size, (US$ Million), 2017 VS 2021 VS 2028
  • Figure 10. Global Online CRM Tools Market Share by Region: 2021 VS 2028
  • Figure 11. Global Online CRM Tools Market Share by Players in 2021
  • Figure 12. Global Top Online CRM Tools Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Online CRM Tools as of 2021)
  • Figure 13. The Top 10 and 5 Players Market Share by Online CRM Tools Revenue in 2021
  • Figure 14. North America Online CRM Tools Market Size YoY (2017-2028) & (US$ Million)
  • Figure 15. North America Online CRM Tools Market Size Market Share by Type (2017-2028)
  • Figure 16. North America Online CRM Tools Market Size Market Share by End Users (2017-2028)
  • Figure 17. North America Online CRM Tools Market Size Share by Country (2017-2028)
  • Figure 18. United States Online CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 19. Canada Online CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 20. Europe Online CRM Tools Market Size YoY (2017-2028) & (US$ Million)
  • Figure 21. Europe Online CRM Tools Market Size Market Share by Type (2017-2028)
  • Figure 22. Europe Online CRM Tools Market Size Market Share by End Users (2017-2028)
  • Figure 23. Europe Online CRM Tools Market Size Share by Country (2017-2028)
  • Figure 24. Germany Online CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 25. France Online CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 26. U.K. Online CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 27. Italy Online CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 28. Russia Online CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 29. Nordic Countries Online CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 30. Asia-Pacific Online CRM Tools Market Size YoY (2017-2028) & (US$ Million)
  • Figure 31. Asia Pacific Online CRM Tools Market Size Market Share by Type (2017-2028)
  • Figure 32. Asia Pacific Online CRM Tools Market Size Market Share by End Users (2017-2028)
  • Figure 33. Asia Pacific Online CRM Tools Market Size Share by Region (2017-2028)
  • Figure 34. China Online CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 35. Japan Online CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 36. South Korea Online CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 37. Southeast Asia Online CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 38. India Online CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 39. Australia Online CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million)

List of Figures

  • Figure 40. Latin America Online CRM Tools Market Size YoY (2017-2028) & (US$ Million)
  • Figure 41. Latin America Online CRM Tools Market Size Market Share by Type (2017-2028)
  • Figure 42. Latin America Online CRM Tools Market Size Market Share by End Users (2017-2028)
  • Figure 43. Latin America Online CRM Tools Market Size Share by Country (2017-2028)
  • Figure 44. Mexico Online CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 45. Brazil Online CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 46. Middle East & Africa Online CRM Tools Market Size YoY (2017-2028) & (US$ Million)
  • Figure 47. Middle East and Africa Online CRM Tools Market Size Market Share by Type (2017-2028)
  • Figure 48. Middle East and Africa Online CRM Tools Market Size Market Share by End Users (2017-2028)
  • Figure 49. Middle East and Africa Online CRM Tools Market Size Share by Country (2017-2028)
  • Figure 50. Turkey Online CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 51. Saudi Arabia Online CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 52. UAE Online CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million)
  • Figure 53. Salesforce Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 54. SAP Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 55. Adobe Marketing Cloud Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 56. Oracle Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 57. Microsoft Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 58. Epsilon Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 59. Mailchimp Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 60. HubSpot Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 61. Genesys Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 62. Zoho CRM Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 63. Copper Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 64. amoCRM Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 65. Freshsales Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 66. Creatio (formerly bpm'online) Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 67. Teamgate CRM Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 68. Really Simple Systems CRM Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 69. Agile CRM Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 70. Yetiforce CRM Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 71. SutiCRM Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 72. InStream Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 73. Vtiger CRM Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 74. Bitrix24 Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 75. SeoToaster CRM Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 76. Breezz Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 77. RepairShopr Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 78. Yonyx Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 79. Wakeupsales Revenue Growth Rate in Online CRM Tools Business (2017-2022)
  • Figure 80. Bottom-up and Top-down Approaches for This Report
  • Figure 81. Data Triangulation
  • Figure 82. Key Executives Interviewed
目次

An Online CRM Software is responsible for managing a relationship that exists between a business and its customers. It helps a business to manage a number of business processes that include customer data, customer interaction, tracking leads, marketing, customer support, and much more. They are designed in a unique manner in order to help the organizations to meet all the objectives of a proper customer relationship management. CRM software is responsible for managing the various business contacts, clients, employees, sales lead, and contract wins. The software is customizable and scalable, which has helped the organizations to gain customer insights, view the various business opportunities, and personalize the customer service, based on the history as well as the prior interactions with them.

Market Analysis and Insights: Global Online CRM Tools Market

The global Online CRM Tools market size is projected to reach US$ 124660 million by 2028, from US$ 45270 million in 2021, at a CAGR of 15.4% during 2022-2028.

Salesforce Sales Cloud is one of the most important global key players of the online CRM tools, holds over 10% of shares of the online CRM tools market, other key players include HubSpot CRM, Zoho CRM, etc. America is the largest market, occupied for about 50 percent, followed by Europe. In terms of type, cloud-based is the largest segment, with a share of over 80%, and in terms of end user, the SMBs segment holds a share of over 70 percent.

With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Online CRM Tools market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Online CRM Tools market in terms of revenue.

Overall, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Online CRM Tools market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Online CRM Tools market.

Global Online CRM Tools Scope and Market Size

Online CRM Tools market is segmented by players, region (country), by Type and by End Users. Players, stakeholders, and other participants in the global Online CRM Tools market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by End Users for the period 2017-2028.

Segment by Type

  • Cloud-based
  • Web-based

Segment by End Users

  • SMBs
  • Large Enterprises

By Company

  • Salesforce
  • SAP
  • Adobe Marketing Cloud
  • Oracle
  • Microsoft
  • Epsilon
  • Mailchimp
  • HubSpot
  • Genesys
  • Zoho CRM
  • Copper
  • amoCRM
  • Freshsales
  • Creatio (formerly bpm'online)
  • Teamgate CRM
  • Really Simple Systems CRM
  • Agile CRM
  • Yetiforce CRM
  • SutiCRM
  • InStream
  • Vtiger CRM
  • Bitrix24
  • SeoToaster CRM
  • Breezz
  • RepairShopr
  • Yonyx
  • Wakeupsales

By Region

  • North America
    • United States
    • Canada
  • Europe
    • Germany
    • France
    • UK
    • Italy
    • Russia
    • Nordic Countries
    • Rest of Europe
  • Asia-Pacific
    • China
    • Japan
    • South Korea
    • Southeast Asia
    • India
    • Australia
    • Rest of Asia
  • Latin America
    • Mexico
    • Brazil
    • Rest of Latin America
  • Middle East & Africa
    • Turkey
    • Saudi Arabia
    • UAE
    • Rest of MEA

TABLE OF CONTENTS

1 Report Business Overview

  • 1.1 Study Scope
  • 1.2 Market Analysis by Type
    • 1.2.1 Global Online CRM Tools Market Size Growth Rate by Type, 2017 VS 2021 VS 2028
    • 1.2.2 Cloud-based
    • 1.2.3 Web-based
  • 1.3 Market by End Users
    • 1.3.1 Global Online CRM Tools Market Size Growth Rate by End Users, 2017 VS 2021 VS 2028
    • 1.3.2 SMBs
    • 1.3.3 Large Enterprises
  • 1.4 Study Objectives
  • 1.5 Years Considered

2 Global Growth Trends

  • 2.1 Global Online CRM Tools Market Perspective (2017-2028)
  • 2.2 Online CRM Tools Growth Trends by Region
    • 2.2.1 Online CRM Tools Market Size by Region: 2017 VS 2021 VS 2028
    • 2.2.2 Online CRM Tools Historic Market Size by Region (2017-2022)
    • 2.2.3 Online CRM Tools Forecasted Market Size by Region (2023-2028)
  • 2.3 Online CRM Tools Market Dynamics
    • 2.3.1 Online CRM Tools Industry Trends
    • 2.3.2 Online CRM Tools Market Drivers
    • 2.3.3 Online CRM Tools Market Challenges
    • 2.3.4 Online CRM Tools Market Restraints

3 Competition Landscape by Key Players

  • 3.1 Global Top Online CRM Tools Players by Revenue
    • 3.1.1 Global Top Online CRM Tools Players by Revenue (2017-2022)
    • 3.1.2 Global Online CRM Tools Revenue Market Share by Players (2017-2022)
  • 3.2 Global Online CRM Tools Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
  • 3.3 Players Covered: Ranking by Online CRM Tools Revenue
  • 3.4 Global Online CRM Tools Market Concentration Ratio
    • 3.4.1 Global Online CRM Tools Market Concentration Ratio (CR5 and HHI)
    • 3.4.2 Global Top 10 and Top 5 Companies by Online CRM Tools Revenue in 2021
  • 3.5 Online CRM Tools Key Players Head office and Area Served
  • 3.6 Key Players Online CRM Tools Product Solution and Service
  • 3.7 Date of Enter into Online CRM Tools Market
  • 3.8 Mergers & Acquisitions, Expansion Plans

4 Online CRM Tools Breakdown Data by Type

  • 4.1 Global Online CRM Tools Historic Market Size by Type (2017-2022)
  • 4.2 Global Online CRM Tools Forecasted Market Size by Type (2023-2028)

5 Online CRM Tools Breakdown Data by End Users

  • 5.1 Global Online CRM Tools Historic Market Size by End Users (2017-2022)
  • 5.2 Global Online CRM Tools Forecasted Market Size by End Users (2023-2028)

6 North America

  • 6.1 North America Online CRM Tools Market Size (2017-2028)
  • 6.2 North America Online CRM Tools Market Size by Type
    • 6.2.1 North America Online CRM Tools Market Size by Type (2017-2022)
    • 6.2.2 North America Online CRM Tools Market Size by Type (2023-2028)
    • 6.2.3 North America Online CRM Tools Market Share by Type (2017-2028)
  • 6.3 North America Online CRM Tools Market Size by End Users
    • 6.3.1 North America Online CRM Tools Market Size by End Users (2017-2022)
    • 6.3.2 North America Online CRM Tools Market Size by End Users (2023-2028)
    • 6.3.3 North America Online CRM Tools Market Share by End Users (2017-2028)
  • 6.4 North America Online CRM Tools Market Size by Country
    • 6.4.1 North America Online CRM Tools Market Size by Country (2017-2022)
    • 6.4.2 North America Online CRM Tools Market Size by Country (2023-2028)
    • 6.4.3 United States
    • 6.4.4 Canada

7 Europe

  • 7.1 Europe Online CRM Tools Market Size (2017-2028)
  • 7.2 Europe Online CRM Tools Market Size by Type
    • 7.2.1 Europe Online CRM Tools Market Size by Type (2017-2022)
    • 7.2.2 Europe Online CRM Tools Market Size by Type (2023-2028)
    • 7.2.3 Europe Online CRM Tools Market Share by Type (2017-2028)
  • 7.3 Europe Online CRM Tools Market Size by End Users
    • 7.3.1 Europe Online CRM Tools Market Size by End Users (2017-2022)
    • 7.3.2 Europe Online CRM Tools Market Size by End Users (2023-2028)
    • 7.3.3 Europe Online CRM Tools Market Share by End Users (2017-2028)
  • 7.4 Europe Online CRM Tools Market Size by Country
    • 7.4.1 Europe Online CRM Tools Market Size by Country (2017-2022)
    • 7.4.2 Europe Online CRM Tools Market Size by Country (2023-2028)
    • 7.4.3 Germany
    • 7.4.4 France
    • 7.4.5 U.K.
    • 7.4.6 Italy
    • 7.4.7 Russia
    • 7.4.8 Nordic Countries

8 Asia-Pacific

  • 8.1 Asia-Pacific Online CRM Tools Market Size (2017-2028)
  • 8.2 Asia-Pacific Online CRM Tools Market Size by Type
    • 8.2.1 Asia-Pacific Online CRM Tools Market Size by Type (2017-2022)
    • 8.2.2 Asia-Pacific Online CRM Tools Market Size by Type (2023-2028)
    • 8.2.3 Asia-Pacific Online CRM Tools Market Share by Type (2017-2028)
  • 8.3 Asia-Pacific Online CRM Tools Market Size by End Users
    • 8.3.1 Asia-Pacific Online CRM Tools Market Size by End Users (2017-2022)
    • 8.3.2 Asia-Pacific Online CRM Tools Market Size by End Users (2023-2028)
    • 8.3.3 Asia-Pacific Online CRM Tools Market Share by End Users (2017-2028)
  • 8.4 Asia-Pacific Online CRM Tools Market Size by Region
    • 8.4.1 Asia-Pacific Online CRM Tools Market Size by Region (2017-2022)
    • 8.4.2 Asia-Pacific Online CRM Tools Market Size by Region (2023-2028)
    • 8.4.3 China
    • 8.4.4 Japan
    • 8.4.5 South Korea
    • 8.4.6 Southeast Asia
    • 8.4.7 India
    • 8.4.8 Australia

9 Latin America

  • 9.1 Latin America Online CRM Tools Market Size (2017-2028)
  • 9.2 Latin America Online CRM Tools Market Size by Type
    • 9.2.1 Latin America Online CRM Tools Market Size by Type (2017-2022)
    • 9.2.2 Latin America Online CRM Tools Market Size by Type (2023-2028)
    • 9.2.3 Latin America Online CRM Tools Market Share by Type (2017-2028)
  • 9.3 Latin America Online CRM Tools Market Size by End Users
    • 9.3.1 Latin America Online CRM Tools Market Size by End Users (2017-2022)
    • 9.3.2 Latin America Online CRM Tools Market Size by End Users (2023-2028)
    • 9.3.3 Latin America Online CRM Tools Market Share by End Users (2017-2028)
  • 9.4 Latin America Online CRM Tools Market Size by Country
    • 9.4.1 Latin America Online CRM Tools Market Size by Country (2017-2022)
    • 9.4.2 Latin America Online CRM Tools Market Size by Country (2023-2028)
    • 9.4.3 Mexico
    • 9.4.4 Brazil

10 Middle East & Africa

  • 10.1 Middle East & Africa Online CRM Tools Market Size (2017-2028)
  • 10.2 Middle East & Africa Online CRM Tools Market Size by Type
    • 10.2.1 Middle East & Africa Online CRM Tools Market Size by Type (2017-2022)
    • 10.2.2 Middle East & Africa Online CRM Tools Market Size by Type (2023-2028)
    • 10.2.3 Middle East & Africa Online CRM Tools Market Share by Type (2017-2028)
  • 10.3 Middle East & Africa Online CRM Tools Market Size by End Users
    • 10.3.1 Middle East & Africa Online CRM Tools Market Size by End Users (2017-2022)
    • 10.3.2 Middle East & Africa Online CRM Tools Market Size by End Users (2023-2028)
    • 10.3.3 Middle East & Africa Online CRM Tools Market Share by End Users (2017-2028)
  • 10.4 Middle East & Africa Online CRM Tools Market Size by Country
    • 10.4.1 Middle East & Africa Online CRM Tools Market Size by Country (2017-2022)
    • 10.4.2 Middle East & Africa Online CRM Tools Market Size by Country (2023-2028)
    • 10.4.3 Turkey
    • 10.4.4 Saudi Arabia
    • 10.4.5 UAE

11 Key Players Profiles

  • 11.1 Salesforce
    • 11.1.1 Salesforce Company Details
    • 11.1.2 Salesforce Business Overview
    • 11.1.3 Salesforce Online CRM Tools Introduction
    • 11.1.4 Salesforce Revenue in Online CRM Tools Business (2017-2022)
    • 11.1.5 Salesforce Recent Developments
  • 11.2 SAP
    • 11.2.1 SAP Company Details
    • 11.2.2 SAP Business Overview
    • 11.2.3 SAP Online CRM Tools Introduction
    • 11.2.4 SAP Revenue in Online CRM Tools Business (2017-2022)
    • 11.2.5 SAP Recent Developments
  • 11.3 Adobe Marketing Cloud
    • 11.3.1 Adobe Marketing Cloud Company Details
    • 11.3.2 Adobe Marketing Cloud Business Overview
    • 11.3.3 Adobe Marketing Cloud Online CRM Tools Introduction
    • 11.3.4 Adobe Marketing Cloud Revenue in Online CRM Tools Business (2017-2022)
    • 11.3.5 Adobe Marketing Cloud Recent Developments
  • 11.4 Oracle
    • 11.4.1 Oracle Company Details
    • 11.4.2 Oracle Business Overview
    • 11.4.3 Oracle Online CRM Tools Introduction
    • 11.4.4 Oracle Revenue in Online CRM Tools Business (2017-2022)
    • 11.4.5 Oracle Recent Developments
  • 11.5 Microsoft
    • 11.5.1 Microsoft Company Details
    • 11.5.2 Microsoft Business Overview
    • 11.5.3 Microsoft Online CRM Tools Introduction
    • 11.5.4 Microsoft Revenue in Online CRM Tools Business (2017-2022)
    • 11.5.5 Microsoft Recent Developments
  • 11.6 Epsilon
    • 11.6.1 Epsilon Company Details
    • 11.6.2 Epsilon Business Overview
    • 11.6.3 Epsilon Online CRM Tools Introduction
    • 11.6.4 Epsilon Revenue in Online CRM Tools Business (2017-2022)
    • 11.6.5 Epsilon Recent Developments
  • 11.7 Mailchimp
    • 11.7.1 Mailchimp Company Details
    • 11.7.2 Mailchimp Business Overview
    • 11.7.3 Mailchimp Online CRM Tools Introduction
    • 11.7.4 Mailchimp Revenue in Online CRM Tools Business (2017-2022)
    • 11.7.5 Mailchimp Recent Developments
  • 11.8 HubSpot
    • 11.8.1 HubSpot Company Details
    • 11.8.2 HubSpot Business Overview
    • 11.8.3 HubSpot Online CRM Tools Introduction
    • 11.8.4 HubSpot Revenue in Online CRM Tools Business (2017-2022)
    • 11.8.5 HubSpot Recent Developments
  • 11.9 Genesys
    • 11.9.1 Genesys Company Details
    • 11.9.2 Genesys Business Overview
    • 11.9.3 Genesys Online CRM Tools Introduction
    • 11.9.4 Genesys Revenue in Online CRM Tools Business (2017-2022)
    • 11.9.5 Genesys Recent Developments
  • 11.10 Zoho CRM
    • 11.10.1 Zoho CRM Company Details
    • 11.10.2 Zoho CRM Business Overview
    • 11.10.3 Zoho CRM Online CRM Tools Introduction
    • 11.10.4 Zoho CRM Revenue in Online CRM Tools Business (2017-2022)
    • 11.10.5 Zoho CRM Recent Developments
  • 11.11 Copper
    • 11.11.1 Copper Company Details
    • 11.11.2 Copper Business Overview
    • 11.11.3 Copper Online CRM Tools Introduction
    • 11.11.4 Copper Revenue in Online CRM Tools Business (2017-2022)
    • 11.11.5 Copper Recent Developments
  • 11.12 amoCRM
    • 11.12.1 amoCRM Company Details
    • 11.12.2 amoCRM Business Overview
    • 11.12.3 amoCRM Online CRM Tools Introduction
    • 11.12.4 amoCRM Revenue in Online CRM Tools Business (2017-2022)
    • 11.12.5 amoCRM Recent Developments
  • 11.13 Freshsales
    • 11.13.1 Freshsales Company Details
    • 11.13.2 Freshsales Business Overview
    • 11.13.3 Freshsales Online CRM Tools Introduction
    • 11.13.4 Freshsales Revenue in Online CRM Tools Business (2017-2022)
    • 11.13.5 Freshsales Recent Developments
  • 11.14 Creatio (formerly bpm'online)
    • 11.14.1 Creatio (formerly bpm'online) Company Details
    • 11.14.2 Creatio (formerly bpm'online) Business Overview
    • 11.14.3 Creatio (formerly bpm'online) Online CRM Tools Introduction
    • 11.14.4 Creatio (formerly bpm'online) Revenue in Online CRM Tools Business (2017-2022)
    • 11.14.5 Creatio (formerly bpm'online) Recent Developments
  • 11.15 Teamgate CRM
    • 11.15.1 Teamgate CRM Company Details
    • 11.15.2 Teamgate CRM Business Overview
    • 11.15.3 Teamgate CRM Online CRM Tools Introduction
    • 11.15.4 Teamgate CRM Revenue in Online CRM Tools Business (2017-2022)
    • 11.15.5 Teamgate CRM Recent Developments
  • 11.16 Really Simple Systems CRM
    • 11.16.1 Really Simple Systems CRM Company Details
    • 11.16.2 Really Simple Systems CRM Business Overview
    • 11.16.3 Really Simple Systems CRM Online CRM Tools Introduction
    • 11.16.4 Really Simple Systems CRM Revenue in Online CRM Tools Business (2017-2022)
    • 11.16.5 Really Simple Systems CRM Recent Developments
  • 11.17 Agile CRM
    • 11.17.1 Agile CRM Company Details
    • 11.17.2 Agile CRM Business Overview
    • 11.17.3 Agile CRM Online CRM Tools Introduction
    • 11.17.4 Agile CRM Revenue in Online CRM Tools Business (2017-2022)
    • 11.17.5 Agile CRM Recent Developments
  • 11.18 Yetiforce CRM
    • 11.18.1 Yetiforce CRM Company Details
    • 11.18.2 Yetiforce CRM Business Overview
    • 11.18.3 Yetiforce CRM Online CRM Tools Introduction
    • 11.18.4 Yetiforce CRM Revenue in Online CRM Tools Business (2017-2022)
    • 11.18.5 Yetiforce CRM Recent Developments
  • 11.19 SutiCRM
    • 11.19.1 SutiCRM Company Details
    • 11.19.2 SutiCRM Business Overview
    • 11.19.3 SutiCRM Online CRM Tools Introduction
    • 11.19.4 SutiCRM Revenue in Online CRM Tools Business (2017-2022)
    • 11.19.5 SutiCRM Recent Developments
  • 11.20 InStream
    • 11.20.1 InStream Company Details
    • 11.20.2 InStream Business Overview
    • 11.20.3 InStream Online CRM Tools Introduction
    • 11.20.4 InStream Revenue in Online CRM Tools Business (2017-2022)
    • 11.20.5 InStream Recent Developments
  • 11.21 Vtiger CRM
    • 11.21.1 Vtiger CRM Company Details
    • 11.21.2 Vtiger CRM Business Overview
    • 11.21.3 Vtiger CRM Online CRM Tools Introduction
    • 11.21.4 Vtiger CRM Revenue in Online CRM Tools Business (2017-2022)
    • 11.21.5 Vtiger CRM Recent Developments
  • 11.22 Bitrix24
    • 11.22.1 Bitrix24 Company Details
    • 11.22.2 Bitrix24 Business Overview
    • 11.22.3 Bitrix24 Online CRM Tools Introduction
    • 11.22.4 Bitrix24 Revenue in Online CRM Tools Business (2017-2022)
    • 11.22.5 Bitrix24 Recent Developments
  • 11.23 SeoToaster CRM
    • 11.23.1 SeoToaster CRM Company Details
    • 11.23.2 SeoToaster CRM Business Overview
    • 11.23.3 SeoToaster CRM Online CRM Tools Introduction
    • 11.23.4 SeoToaster CRM Revenue in Online CRM Tools Business (2017-2022)
    • 11.23.5 SeoToaster CRM Recent Developments
  • 11.24 Breezz
    • 11.24.1 Breezz Company Details
    • 11.24.2 Breezz Business Overview
    • 11.24.3 Breezz Online CRM Tools Introduction
    • 11.24.4 Breezz Revenue in Online CRM Tools Business (2017-2022)
    • 11.24.5 Breezz Recent Developments
  • 11.25 RepairShopr
    • 11.25.1 RepairShopr Company Details
    • 11.25.2 RepairShopr Business Overview
    • 11.25.3 RepairShopr Online CRM Tools Introduction
    • 11.25.4 RepairShopr Revenue in Online CRM Tools Business (2017-2022)
    • 11.25.5 RepairShopr Recent Developments
  • 11.26 Yonyx
    • 11.26.1 Yonyx Company Details
    • 11.26.2 Yonyx Business Overview
    • 11.26.3 Yonyx Online CRM Tools Introduction
    • 11.26.4 Yonyx Revenue in Online CRM Tools Business (2017-2022)
    • 11.26.5 Yonyx Recent Developments
  • 11.27 Wakeupsales
    • 11.27.1 Wakeupsales Company Details
    • 11.27.2 Wakeupsales Business Overview
    • 11.27.3 Wakeupsales Online CRM Tools Introduction
    • 11.27.4 Wakeupsales Revenue in Online CRM Tools Business (2017-2022)
    • 11.27.5 Wakeupsales Recent Developments

12 Analyst's Viewpoints/Conclusions

13 Appendix

  • 13.1 Research Methodology
    • 13.1.1 Methodology/Research Approach
    • 13.1.2 Data Source
  • 13.2 Author Details
  • 13.3 Disclaimer