市場シェアと予測：CRMカスタマーエンゲージメントセンター（CRM CEC）、2023～2028年、世界規模（2つのレポートのバンドル）

市場シェアの説明

Quadrant Knowledge Solutionsの発表によると、CRMカスタマーエンゲージメントセンター（CRM CEC）市場は2028年までに12.10%のCAGRを記録すると予測されます。

今日の競争市場において、企業は一貫した顧客体験を提供することで顧客の期待に応えるため、テクノロジー、プロセス、管理ツールを活用しています。企業が直面している最大の課題は、すべての部門で一貫したレベルのサービスを提供することです。また、即時性、個別対応、効率性など、顧客のニーズが高まっています。これは、企業が積極的なサポートを提供し、市場全体の変化と顧客の期待に応える付加価値サービスを提供するのに役立つCRMカスタマーエンゲージメントセンター（CRM CEC）プラットフォームを採用することで解決されます。

市場予測

Quadrant Knowledge Solutionsの発表によると、CRMカスタマーエンゲージメントセンター（CRM CEC）市場は2028年までに12.10%のCAGRを記録すると予測されています。

今日の競争市場において、企業は一貫した顧客体験を提供することで顧客の期待に応えるため、技術、プロセス、管理ツールを活用しています。企業が直面している最大の課題は、すべての部門で一貫したレベルのサービスを提供することです。また、即時性、個別対応、効率性など、顧客のニーズが高まっています。これは、企業がプロアクティブなサポートを提供し、市場全体の変化と顧客の期待に応えるために付加価値の高いサービスを提供するのに役立つCRMカスタマーエンゲージメントセンター（CRM CEC）プラットフォームを採用することによって解決されます。

目次

Market Share:

第1章 エグゼクティブサマリー

• 主な調査結果
• 主要予測
• 主要動向
• 市場概要

第2章 市場概要

• 市場の定義と範囲
• 市場に影響を与える主な要因
• 促進要因と抑制要因

第3章 世界市場シェア分析

• 世界のCRMカスタマーエンゲージメントセンター（CRM CEC）市場シェア分析

第4章 市場シェア分析

• 市場シェア：地域別
• 市場シェア：世界
• 市場シェア：アメリカ
• 市場シェア：カナダ
• 市場シェア：ラテンアメリカ
• 市場シェア：西欧
• 市場シェア：中東欧
• 市場シェア：中東・アフリカ
• 市場シェア：中国
• 市場シェア：アジア太平洋地域（日本・中国を除く）
• 市場シェア：日本
• 市場シェア：業界別
• 市場シェア：メディア＆エンターテイメント
• 市場シェア：小売
• 市場シェア：BFSI
• 市場シェア：旅行・ホスピタリティ
• 市場シェア：教育
• 市場シェア：公共部門
• 市場シェア：ヘルスケア・ライフサイエンス別
• 市場シェア：自動車
• 市場シェア：飲食品
• 市場シェア：展開タイプ別
• 市場シェア：オンプレミス
• 市場シェア：クラウド
• 市場シェア：顧客タイプ別
• 市場シェア：中小企業
• 市場シェア：大企業
• 市場シェア：エンタープライズ

第5章 企業プロファイル

• 会社概要
• アナリストの視点と分析

第6章 付録

• 調査手法

Market Forecast:

第1章 エグゼクティブサマリー

• 主要調査結果
• 主要予測
• 主要動向
• 市場概要

第2章 市場概要

• 市場の定義と範囲
• 市場に影響を与える主な要因
• 促進要因と抑制要因

第3章 市場分析

• CRM顧客エンゲージメントセンター（CRM CEC）の世界市場予測分析

第4章 市場予測分析

• 市場予測：地域別
• 市場予測：世界
• 市場予測：アメリカ
• 市場予測：カナダ
• 市場予測：ラテンアメリカ
• 市場予測：西欧
• 市場予測：中東欧
• 市場予測：中東・アフリカ
• 市場予測：中国
• 市場予測：アジア太平洋地域（日本・中国を除く）
• 市場予測：日本
• 市場展望：業界別
• 市場予測：メディア＆エンターテイメント
• 市場予測：小売
• 市場予測：BFSI
• 市場予測：旅行＆ホスピタリティ
• 市場予測：教育
• 市場予測：公共部門
• 市場予測：ヘルスケア＆ライフサイエンス
• 市場予測：自動車
• 市場予測：飲食品
• 市場予測：展開タイプ別
• 市場予測：オンプレミス
• 市場予測：クラウド
• 市場予測：顧客タイプ別
• 市場予測：中小企業
• 市場予測：規模別
• 市場予測：エンタープライズ

第5章 企業プロファイル

• 会社概要
• アナリストの視点と分析

第6章 付録

• 調査手法

LIST OF FIGURES

Market Share:

• Fig. 1 Market Share of CRM Customer Engagement Center (CRM CEC) Worldwide, 2023
• Fig. 2 Market Share of CRM Customer Engagement Center (CRM CEC) USA, 2023
• Fig. 3 Market Share of CRM Customer Engagement Center (CRM CEC) Canada, 2023
• Fig. 4 Market Share of CRM Customer Engagement Center (CRM CEC) Latin America, 2023
• Fig. 5 Market Share of CRM Customer Engagement Center (CRM CEC) Western Europe, 2023
• Fig. 6 Market Share of CRM Customer Engagement Center (CRM CEC) Central & Eastern Europe, 2023
• Fig. 7 Market Share of CRM Customer Engagement Center (CRM CEC) Middle East & Africa, 2023
• Fig. 8 Market Share of CRM Customer Engagement Center (CRM CEC) Asia excluding Japan and China, 2023
• Fig. 9 Market Share of CRM Customer Engagement Center (CRM CEC) Japan, 2023
• Fig. 10 Market Share of CRM Customer Engagement Center (CRM CEC) China, 2023
• Fig. 11 Market Share of CRM Customer Engagement Center (CRM CEC) IT & Telecom Industry, 2023
• Fig. 12 Market Share of CRM Customer Engagement Center (CRM CEC) Banking & Financial Services Industry, 2023
• Fig. 13 Market Share of CRM Customer Engagement Center (CRM CEC) Insurance Industry, 2023
• Fig. 14 Market Share of CRM Customer Engagement Center (CRM CEC) Healthcare Industry, 2023
• Fig. 15 Market Share of CRM Customer Engagement Center (CRM CEC) Government & Public Sector, 2023
• Fig. 16 Market Share of CRM Customer Engagement Center (CRM CEC) Retail & eCommerce, 2023
• Fig. 17 Market Share of CRM Customer Engagement Center (CRM CEC) Manufacturing, 2023
• Fig. 18 Market Share of CRM Customer Engagement Center (CRM CEC) Hospitality, 2023
• Fig. 19 Market Share of CRM Customer Engagement Center (CRM CEC) On-premises Deployment, 2023
• Fig. 20 Market Share of CRM Customer Engagement Center (CRM CEC) Cloud Deployment, 2023
• Fig. 21 Market Share of CRM Customer Engagement Center (CRM CEC) SMB Customers, 2023
• Fig. 22 Market Share of CRM Customer Engagement Center (CRM CEC) Large Customers, 2023
• Fig. 23 Market Share of CRM Customer Engagement Center (CRM CEC) Enterprise Customers, 2023

Market Forecast:

• Fig. 1 Market Forecast of CRM Customer Engagement Center (CRM CEC) Worldwide, 2024-2028
• Fig. 2 Market Forecast of CRM Customer Engagement Center (CRM CEC) USA, 2024-2028
• Fig. 3 Market Forecast of CRM Customer Engagement Center (CRM CEC) Canada, 2024-2028
• Fig. 4 Market Forecast of CRM Customer Engagement Center (CRM CEC) Latin America, 2024-2028
• Fig. 5 Market Forecast of CRM Customer Engagement Center (CRM CEC) Western Europe, 2024-2028
• Fig. 6 Market Forecast of CRM Customer Engagement Center (CRM CEC) Central & Eastern Europe, 2024-2028
• Fig. 7 Market Forecast of CRM Customer Engagement Center (CRM CEC) Middle East & Africa, 2024-2028
• Fig. 8 Market Forecast of CRM Customer Engagement Center (CRM CEC) Asia excluding Japan and China, 2024-2028
• Fig. 9 Market Forecast of CRM Customer Engagement Center (CRM CEC) Japan, 2024-2028
• Fig. 10 Market Forecast of CRM Customer Engagement Center (CRM CEC) China, 2024-2028
• Fig. 11 Market Forecast of CRM Customer Engagement Center (CRM CEC) IT & Telecom Industry, 2024-2028
• Fig. 12 Market Forecast of CRM Customer Engagement Center (CRM CEC) Banking & Financial Services Industry, 2024-2028
• Fig. 13 Market Forecast of CRM Customer Engagement Center (CRM CEC) Insurance Industry, 2024-2028
• Fig. 14 Market Forecast of CRM Customer Engagement Center (CRM CEC) Healthcare Industry, 2024-2028
• Fig. 15 Market Forecast of CRM Customer Engagement Center (CRM CEC) Government & Public Sector, 2024-2028
• Fig. 16 Market Forecast of CRM Customer Engagement Center (CRM CEC) Retail & eCommerce, 2024-2028
• Fig. 17 Market Forecast of CRM Customer Engagement Center (CRM CEC) Manufacturing, 2024-2028
• Fig. 18 Market Forecast of CRM Customer Engagement Center (CRM CEC) Hospitality, 2024-2028
• Fig. 19 Market Forecast of CRM Customer Engagement Center (CRM CEC) On-premises Deployment, 2024-2028
• Fig. 20 Market Forecast of CRM Customer Engagement Center (CRM CEC) Cloud Deployment, 2024-2028
• Fig. 21 Market Forecast of CRM Customer Engagement Center (CRM CEC) SMB Customers, 2024-2028
• Fig. 22 Market Forecast of CRM Customer Engagement Center (CRM CEC) Large Customers, 2024-2028
• Fig. 23 Market Forecast of CRM Customer Engagement Center (CRM CEC) Enterprise Customers, 2024-2028

This product includes two reports: Market Share and Market Forecast.

Market Share Description:

Quadrant Knowledge Solutions Reveals that CRM Customer Engagement Center Market is Projected to Register a CAGR of 12.10% by 2028.

In today's competitive market, companies are making use of their technology, process and management tools to meet the customer's expectations by delivering a consistent customer experience. The biggest challenge that the companies are facing is to deliver a consistent level of service across all departments. And with customers' growing needs which include immediacy, personalized treatment, and efficiency. This is solved by adopting the CRM Customer Engagement Center platforms that helps businesses to deliver proactive support and offer extra value-added services to meet the overall market changes and customer expectations.

Quadrant Knowledge Solutions defines CRM Customer Engagement Center as "a centralised and integrated software solution for customer service and support. It offers both assisted and self-service assistance to consumers proactively and reactively by answering questions, resolving issues, and providing advice across several platforms. Customers receive personalised interactions and help with this application, which allows support personnel to reduce several redundant administrative tasks while also having access to collaborative tools and real-time analysis. On the whole, it enhances customer satisfaction, streamlines workflows, and supports strategies for building customer loyalty."

Market Forecast Description:

Quadrant Knowledge Solutions Reveals that CRM Customer Engagement Center (CRM CEC) Projected to Register a CAGR of 12.10% by 2028.

In today's competitive market, companies are making use of their technology, process and management tools to meet the customer's expectations by delivering a consistent customer experience. The biggest challenge that the companies are facing is to deliver a consistent level of service across all departments. And with customers' growing needs which include immediacy, personalized treatment, and efficiency. This is solved by adopting the CRM Customer Engagement Center platforms that helps businesses to deliver proactive support and offer extra value-added services to meet the overall market changes and customer expectations.

TABLE OF CONTENTS

Market Share:

Chapter 01: Executive Summary

• Key Research Findings
• Top Predictions
• Top Trends
• Market Summary

Chapter 02: Market Overview

• Market Definition and Scope
• Key Factors Impacting the Market
• Drivers & Restraints

Chapter 03: Market Share Analysis- Worldwide

• Global CRM CEC Market Share Analysis

Chapter 04: Market Share Analysis

• Market Share by Region
• Market Share Worldwide
• Market Share USA
• Market Share Canada
• Market Share Latin America
• Market Share Western Europe
• Market Share Central & Eastern Europe
• Market Share Middle East & Africa
• Market Share China
• Market Share APAC Ex Japan & China
• Market Share Japan
• Market Share by Industry Verticals
• Market Share by Media & Entertainment
• Market Share by Retail
• Market Share by BFSI
• Market Share by Travel & Hospitality
• Market Share by Education
• Market Share by Public Sector
• Market Share by Healthcare & Life Science
• Market Share by Automotive
• Market Share by Food & Beverage
• Market Share by Deployment Type
• Market Share by Deployment Type: On prem
• Market Share by Deployment Type: Cloud
• Market Share by Customer Type
• Market Share by SMB
• Market Share by Large
• Market Share by Enterprise

Chapter 05: Company Profile

• Company Overview
• Analyst Perspectives and Analysis

Chapter 06: Appendix

• Research Methodologies

Market Forecast:

Chapter 01: Executive Summary

• Key Research Findings
• Top Predictions
• Top Trends
• Market Summary

Chapter 02: Market Overview

• Market Definition and Scope
• Key Factors Impacting the Market
• Drivers & Restraints

Chapter 03: Market Analysis

• Global CRM Customer Engagement Center (CRM CEC) Market Forecast Analysis

Chapter 04: Market Forecast Analysis

• Market Forecast by Region
• Market Forecast Global
• Market Forecast USA
• Market Forecast Canada
• Market Forecast Latin America
• Market Forecast Western Europe
• Market Forecast Central & Eastern Europe
• Market Forecast Middle East & Africa
• Market Forecast China
• Market Forecast APAC Ex Japan & China
• Market Forecast Japan
• Market Forecast by Industry Verticals
• Market Forecast by Media & Entertainment
• Market Forecast by Retail
• Market Forecast by BFSI
• Market Forecast by Travel & Hospitality
• Market Forecast by Education
• Market Forecast by Public Sector
• Market Forecast by Healthcare & Life Science
• Market Forecast by Automotive
• Market Forecast by Food & Beverage
• Market Forecast by Deployment Type
• Market Forecast by Deployment Type: On prem
• Market Forecast Deployment Type: Cloud
• Market Forecast by Customer Type
• Market Forecast by SMB
• Market Forecast by Large
• Market Forecast by Enterprise

Chapter 05: Company Profile

• Company Overview
• Analyst Perspectives and Analysis

Chapter 06: Appendix

• Research Methodologies