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市場調査レポート

セールスフォース・サービス市場:導入モデル別、サービス種類別、用途別、産業別-世界市場動向、成長予測

Salesforce Services Market Research Report: By Deployment Model, Service Type, Application, Industry - Global Industry Trends and Growth Forecast to 2030

発行 Prescient & Strategic Intelligence Private Limited 商品コード 930685
出版日 ページ情報 英文 164 Pages
納期: 2-3営業日
価格
本日の銀行送金レート: 1USD=108.13円で換算しております。
セールスフォース・サービス市場:導入モデル別、サービス種類別、用途別、産業別-世界市場動向、成長予測 Salesforce Services Market Research Report: By Deployment Model, Service Type, Application, Industry - Global Industry Trends and Growth Forecast to 2030
出版日: 2020年01月01日 ページ情報: 英文 164 Pages
概要

2019年に91億2,420万米ドル規模の世界のセールスフォース・サービス市場は、2030年には553億760万米ドル規模に達すると予測され、2020年~2030年のCAGRは18.9%と大幅な成長が見込まれます。

当レポートでは、世界のセールスフォース・サービス市場について調査分析を行い、市場概要、市場動向などについて考察するとともに、導入モデル別、サービス種類別、用途別、産業別、地域別に市場を分析、主な企業のプロファイルなどについて包括的にまとめています。

第1章 調査の背景

第2章 調査方法

第3章 エグゼクティブサマリー

第4章 イントロダクション

  • 市場セグメントの定義
  • バリューチェーン分析
  • 市場のダイナミクス
  • ファイブフォース分析

第5章 世界市場の規模と予測

  • 導入モデル別
  • サービス種類別
  • 用途別
  • 産業別
  • 地域別

第6章 北米市場の規模と予測

  • 導入モデル別
  • サービス種類別
  • 用途別
  • 産業別
  • 国別

第7章 欧州市場の規模と予測

  • 導入モデル別
  • サービス種類別
  • 用途別
  • 産業別
  • 国別

第8章 アジア太平洋地域市場の規模と予測

  • 導入モデル別
  • サービス種類別
  • 用途別
  • 産業別
  • 国別

第9章 世界のその他の諸国の市場の規模と予測

  • 導入モデル別
  • サービス種類別
  • 用途別
  • 産業別
  • 国別

第10章 競合状況

  • 主要企業と商品の競合分析
  • 主要企業の市場シェア分析
  • 主要企業の競合ベンチマーキング
  • 主要企業の戦略的発展

第11章 企業プロファイル

  • Microsoft Corporation
  • International Business Machines (IBM) Corporation
  • Cisco Systems Inc.
  • AT&T Inc.
  • Oracle Corporation
  • Adobe Systems Incorporated
  • SAP SE
  • Salesforce.com Inc.
  • Accenture PLC
  • T-Mobile US Inc.
  • Amazon Web Services Inc.

第12章 付録

図表

List of Tables

  • TABLE 1 ANALYSIS PERIOD OF THE STUDY
  • TABLE 2 DRIVERS FOR THE MARKET: IMPACT ANALYSIS
  • TABLE 3 RESTRAINTS FOR THE MARKET: IMPACT ANALYSIS
  • TABLE 4 GLOBAL SALESFORCE SERVICES MARKET, BY DEPLOYMENT MODEL, $M (2014-2019)
  • TABLE 5 GLOBAL SALESFORCE SERVICES MARKET, BY DEPLOYMENT MODEL, $M (2020-2030)
  • TABLE 6 GLOBAL SALESFORCE SERVICES MARKET, BY SERVICE TYPE, $M (2014-2019)
  • TABLE 7 GLOBAL SALESFORCE SERVICES MARKET, BY SERVICE TYPE, $M (2020-2030)
  • TABLE 8 GLOBAL PLANNING SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2019)
  • TABLE 9 GLOBAL PLANNING SALESFORCE SERVICES MARKET, BY TYPE, $M (2020-2030)
  • TABLE 10 GLOBAL EXECUTION SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2019)
  • TABLE 11 GLOBAL EXECUTION SALESFORCE SERVICES MARKET, BY TYPE, $M (2020-2030)
  • TABLE 12 GLOBAL SYSTEM MANAGEMENT SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2019)
  • TABLE 13 GLOBAL SYSTEM MANAGEMENT SALESFORCE SERVICES MARKET, BY TYPE, $M (2020-2030)
  • TABLE 14 GLOBAL SALESFORCE SERVICES MARKET, BY APPLICATION, $M (2014-2019)
  • TABLE 15 GLOBAL SALESFORCE SERVICES MARKET, BY APPLICATION, $M (2020-2030)
  • TABLE 16 GLOBAL SALESFORCE SERVICES MARKET, BY INDUSTRY, $M (2014-2019)
  • TABLE 17 GLOBAL SALESFORCE SERVICES MARKET, BY INDUSTRY, $M (2020-2030)
  • TABLE 18 GLOBAL SALESFORCE SERVICES MARKET, BY REGION, $M (2014-2019)
  • TABLE 19 GLOBAL SALESFORCE SERVICES MARKET, BY REGION, $M (2020-2030)
  • TABLE 20 NORTH AMERICA SALESFORCE SERVICES MARKET, BY DEPLOYMENT MODEL, $M (2014-2019)
  • TABLE 21 NORTH AMERICA SALESFORCE SERVICES MARKET, BY DEPLOYMENT MODEL, $M (2020-2030)
  • TABLE 22 NORTH AMERICA SALESFORCE SERVICES MARKET, BY SERVICE TYPE, $M (2014-2019)
  • TABLE 23 NORTH AMERICA SALESFORCE SERVICES MARKET, BY SERVICE TYPE, $M (2020-2030)
  • TABLE 24 NORTH AMERICA PLANNING SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2019)
  • TABLE 25 NORTH AMERICA PLANNING SALESFORCE SERVICES MARKET, BY TYPE, $M (2020-2030)
  • TABLE 26 NORTH AMERICA EXECUTION SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2019)
  • TABLE 27 NORTH AMERICA EXECUTION SALESFORCE SERVICES MARKET, BY TYPE, $M (2020-2030)
  • TABLE 28 NORTH AMERICA SYSTEM MANAGEMENT SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2019)
  • TABLE 29 NORTH AMERICA SYSTEM MANAGEMENT SALESFORCE SERVICES MARKET, BY TYPE, $M (2020-2030)
  • TABLE 30 NORTH AMERICA SALESFORCE SERVICES MARKET, BY APPLICATION, $M (2014-2019)
  • TABLE 31 NORTH AMERICA SALESFORCE SERVICES MARKET, BY APPLICATION, $M (2020-2030)
  • TABLE 32 NORTH AMERICA SALESFORCE SERVICES MARKET, BY INDUSTRY, $M (2014-2019)
  • TABLE 33 NORTH AMERICA SALESFORCE SERVICES MARKET, BY INDUSTRY, $M (2020-2030)
  • TABLE 34 NORTH AMERICA SALESFORCE SERVICES MARKET, BY COUNTRY, $M (2014-2019)
  • TABLE 35 NORTH AMERICA SALESFORCE SERVICES MARKET, BY COUNTRY, $M (2020-2030)
  • TABLE 36 EUROPE SALESFORCE SERVICES MARKET, BY DEPLOYMENT MODEL, $M (2014-2019)
  • TABLE 37 EUROPE SALESFORCE SERVICES MARKET, BY DEPLOYMENT MODEL, $M (2020-2030)
  • TABLE 38 EUROPE SALESFORCE SERVICES MARKET, BY SERVICE TYPE, $M (2014-2019)
  • TABLE 39 EUROPE SALESFORCE SERVICES MARKET, BY SERVICE TYPE, $M (2020-2030)
  • TABLE 40 EUROPE PLANNING SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2019)
  • TABLE 41 EUROPE PLANNING SALESFORCE SERVICES MARKET, BY TYPE, $M (2020-2030)
  • TABLE 42 EUROPE EXECUTION SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2019)
  • TABLE 43 EUROPE EXECUTION SALESFORCE SERVICES MARKET, BY TYPE, $M (2020-2030)
  • TABLE 44 EUROPE SYSTEM MANAGEMENT SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2019)
  • TABLE 45 EUROPE SYSTEM MANAGEMENT SALESFORCE SERVICES MARKET, BY TYPE, $M (2020-2030)
  • TABLE 46 EUROPE SALESFORCE SERVICES MARKET, BY APPLICATION, $M (2014-2019)
  • TABLE 47 EUROPE SALESFORCE SERVICES MARKET, BY APPLICATION, $M (2020-2030)
  • TABLE 48 EUROPE SALESFORCE SERVICES MARKET, BY INDUSTRY, $M (2014-2019)
  • TABLE 49 EUROPE SALESFORCE SERVICES MARKET, BY INDUSTRY, $M (2020-2030)
  • TABLE 50 EUROPE SALESFORCE SERVICES MARKET, BY COUNTRY, $M (2014-2019)
  • TABLE 51 EUROPE SALESFORCE SERVICES MARKET, BY COUNTRY, $M (2020-2030)
  • TABLE 52 APAC SALESFORCE SERVICES MARKET, BY DEPLOYMENT MODEL, $M (2014-2019)
  • TABLE 53 APAC SALESFORCE SERVICES MARKET, BY DEPLOYMENT MODEL, $M (2020-2030)
  • TABLE 54 APAC SALESFORCE SERVICES MARKET, BY SERVICE TYPE, $M (2014-2019)
  • TABLE 55 APAC SALESFORCE SERVICES MARKET, BY SERVICE TYPE, $M (2020-2030)
  • TABLE 56 APAC PLANNING SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2019)
  • TABLE 57 APAC PLANNING SALESFORCE SERVICES MARKET, BY TYPE, $M (2020-2030)
  • TABLE 58 APAC EXECUTION SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2019)
  • TABLE 59 APAC EXECUTION SALESFORCE SERVICES MARKET, BY TYPE, $M (2020-2030)
  • TABLE 60 APAC SYSTEM MANAGEMENT SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2019)
  • TABLE 61 APAC SYSTEM MANAGEMENT SALESFORCE SERVICES MARKET, BY TYPE, $M (2020-2030)
  • TABLE 62 APAC SALESFORCE SERVICES MARKET, BY APPLICATION, $M (2014-2019)
  • TABLE 63 APAC SALESFORCE SERVICES MARKET, BY APPLICATION, $M (2020-2030)
  • TABLE 64 APAC SALESFORCE SERVICES MARKET, BY INDUSTRY, $M (2014-2019)
  • TABLE 65 APAC SALESFORCE SERVICES MARKET, BY INDUSTRY, $M (2020-2030)
  • TABLE 66 APAC SALESFORCE SERVICES MARKET, BY COUNTRY, $M (2014-2019)
  • TABLE 67 APAC SALESFORCE SERVICES MARKET, BY COUNTRY, $M (2020-2030)
  • TABLE 68 ROW SALESFORCE SERVICES MARKET, BY DEPLOYMENT MODEL, $M (2014-2019)
  • TABLE 69 ROW SALESFORCE SERVICES MARKET, BY DEPLOYMENT MODEL, $M (2020-2030)
  • TABLE 70 ROW SALESFORCE SERVICES MARKET, BY SERVICE TYPE, $M (2014-2019)
  • TABLE 71 ROW SALESFORCE SERVICES MARKET, BY SERVICE TYPE, $M (2020-2030)
  • TABLE 72 ROW PLANNING SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2019)
  • TABLE 73 ROW PLANNING SALESFORCE SERVICES MARKET, BY TYPE, $M (2020-2030)
  • TABLE 74 ROW EXECUTION SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2019)
  • TABLE 75 ROW EXECUTION SALESFORCE SERVICES MARKET, BY TYPE, $M (2020-2030)
  • TABLE 76 ROW SYSTEM MANAGEMENT SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2019)
  • TABLE 77 ROW SYSTEM MANAGEMENT SALESFORCE SERVICES MARKET, BY TYPE, $M (2020-2030)
  • TABLE 78 ROW SALESFORCE SERVICES MARKET, BY APPLICATION, $M (2014-2019)
  • TABLE 79 ROW SALESFORCE SERVICES MARKET, BY APPLICATION, $M (2020-2030)
  • TABLE 80 ROW SALESFORCE SERVICES MARKET, BY INDUSTRY, $M (2014-2019)
  • TABLE 81 ROW SALESFORCE SERVICES MARKET, BY INDUSTRY, $M (2020-2030)
  • TABLE 82 ROW SALESFORCE SERVICES MARKET, BY COUNTRY, $M (2014-2019)
  • TABLE 83 ROW SALESFORCE SERVICES MARKET, BY COUNTRY, $M (2020-2030)
  • TABLE 84 LIST OF KEY PLAYERS AND THEIR OFFERINGS
  • TABLE 85 COMPETITIVE BENCHMARKING OF KEY PLAYERS
  • TABLE 86 MICROSOFT CORPORATION - AT A GLANCE
  • TABLE 87 MICROSOFT CORPORATION - KEY FINANCIAL SUMMARY
  • TABLE 88 IBM CORPORATION - AT A GLANCE
  • TABLE 89 IBM CORPORATION - KEY FINANCIAL SUMMARY
  • TABLE 90 CISCO SYSTEMS INC. - AT A GLANCE
  • TABLE 91 CISCO SYSTEMS INC. - KEY FINANCIAL SUMMARY
  • TABLE 92 AT&T INC.-AT A GLANCE
  • TABLE 93 AT&T INC. - KEY FINANCIAL SUMMARY
  • TABLE 94 ORACLE CORPORATION - AT A GLANCE
  • TABLE 95 ORACLE CORPORATION - KEY FINANCIAL SUMMARY
  • TABLE 96 ADOBE SYSTEMS INCORPORATED - AT A GLANCE
  • TABLE 97 ADOBE SYSTEMS INCORPORATED - KEY FINANCIAL SUMMARY
  • TABLE 98 SAP SE - AT A GLANCE
  • TABLE 99 SAP SE - KEY FINANCIAL SUMMARY
  • TABLE 100 SALESFORCE.COM INC. - AT A GLANCE
  • TABLE 101 SALESFORCE.COM INC. - KEY FINANCIAL SUMMARY
  • TABLE 102 ACCENTURE PLC - AT A GLANCE
  • TABLE 103 ACCENTURE PLC - KEY FINANCIAL SUMMARY
  • TABLE 104 T-MOBILE US INC. - AT A GLANCE
  • TABLE 105 T-MOBILE US, INC. - KEY FINANCIAL SUMMARY
  • TABLE 106 AMAZON WEB SERVICES INC. - AT A GLANCE

List of Figures

  • FIG 1 RESEARCH SCOPE
  • FIG 2 RESEARCH METHODOLOGY
  • FIG 3 REGIONAL SPLIT OF PRIMARY AND SECONDARY RESEARCH
  • FIG 4 BREAKDOWN OF PRIMARY RESEARCH BY REGION F
  • FIG 5 BREAKDOWN OF PRIMARY RESEARCH BY INDUSTRY PARTICIPANT
  • FIG 6 BREAKDOWN OF PRIMARY RESEARCH BY COMPANY TYPE
  • FIG 7 DATA TRIANGULATION APPROACH
  • FIG 8 GLOBAL SALESFORCE SERVICES MARKET SUMMARY
  • FIG 9 VALUE CHAIN ANALYSIS
  • FIG 10 BARGAINING POWER OF BUYERS
  • FIG 11 BARGAINING POWER OF SUPPLIERS
  • FIG 12 THREAT OF NEW ENTRANTS
  • FIG 13 INTENSITY OF RIVALRY
  • FIG 14 THREAT OF SUBSTITUTES
  • FIG 15 GLOBAL SALESFORCE SERVICES MARKET, BY DEPLOYMENT MODEL, $M (2014-2030)
  • FIG 16 GLOBAL SALESFORCE SERVICES MARKET, BY SERVICE TYPE, $M (2014-2030)
  • FIG 17 GLOBAL PLANNING SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2030)
  • FIG 18 GLOBAL EXECUTION SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2030)
  • FIG 19 GLOBAL SYSTEM MANAGEMENT SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2030)
  • FIG 20 GLOBAL SALESFORCE SERVICES MARKET, BY APPLICATION, $M (2014-2030)
  • FIG 21 GLOBAL SALESFORCE SERVICES MARKET, BY INDUSTRY, $M (2014-2030)
  • FIG 22 WORLDWIDE MAJOR MARKETS FOR SALESFORCE SERVICES
  • FIG 23 GLOBAL SALESFORCE SERVICES MARKET, BY REGION, $M (2014-2030)
  • FIG 24 NORTH AMERICA SALESFORCE SERVICES MARKET SNAPSHOT
  • FIG 25 NORTH AMERICA SALESFORCE SERVICES MARKET, BY DEPLOYMENT MODEL, $M (2014-2030)
  • FIG 26 NORTH AMERICA SALESFORCE SERVICES MARKET, BY SERVICE TYPE, $M (2014-2030)
  • FIG 27 NORTH AMERICA PLANNING SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2030)
  • FIG 28 NORTH AMERICA EXECUTION SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2030)
  • FIG 29 NORTH AMERICA SYSTEM MANAGEMENT SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2030)
  • FIG 30 NORTH AMERICA SALESFORCE SERVICES MARKET, BY APPLICATION, $M (2014-2030)
  • FIG 31 NORTH AMERICA SALESFORCE SERVICES MARKET, BY INDUSTRY, $M (2014-2030)
  • FIG 32 NORTH AMERICA SALESFORCE SERVICES MARKET, BY COUNTRY, $M (2014-2030)
  • FIG 33 EUROPE SALESFORCE SERVICES MARKET SNAPSHOT
  • FIG 34 EUROPE SALESFORCE SERVICES MARKET, BY DEPLOYMENT MODEL, $M (2014-2030)
  • FIG 35 EUROPE SALESFORCE SERVICES MARKET, BY SERVICE TYPE, $M (2014-2030)
  • FIG 36 EUROPE PLANNING SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2030)
  • FIG 37 EUROPE EXECUTION SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2030)
  • FIG 38 EUROPE SYSTEM MANAGEMENT SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2030)
  • FIG 39 EUROPE SALESFORCE SERVICES MARKET, BY APPLICATION, $M (2014-2030)
  • FIG 40 EUROPE SALESFORCE SERVICES MARKET, BY INDUSTRY, $M (2014-2030)
  • FIG 41 EUROPE SALESFORCE SERVICES MARKET, BY COUNTRY, $M (2014-2030)
  • FIG 42 APAC SALESFORCE SERVICES MARKET SNAPSHOT
  • FIG 43 APAC SALESFORCE SERVICES MARKET, BY DEPLOYMENT MODEL, $M (2014-2030)
  • FIG 44 APAC SALESFORCE SERVICES MARKET, BY SERVICE TYPE, $M (2014-2030)
  • FIG 45 APAC PLANNING SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2030)
  • FIG 46 APAC EXECUTION SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2030)
  • FIG 47 APAC SYSTEM MANAGEMENT SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2030)
  • FIG 48 APAC SALESFORCE SERVICES MARKET, BY APPLICATION, $M (2014-2030)
  • FIG 49 APAC SALESFORCE SERVICES MARKET, BY INDUSTRY, $M (2014-2030)
  • FIG 50 APAC SALESFORCE SERVICES MARKET, BY COUNTRY, $M (2014-2030)
  • FIG 51 ROW SALESFORCE SERVICES MARKET SNAPSHOT
  • FIG 52 ROW SALESFORCE SERVICES MARKET, BY DEPLOYMENT MODEL, $M (2014-2030)
  • FIG 53 ROW SALESFORCE SERVICES MARKET, BY SERVICE TYPE, $M (2014-2030)
  • FIG 54 ROW PLANNING SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2030)
  • FIG 55 ROW EXECUTION SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2030)
  • FIG 56 ROW SYSTEM MANAGEMENT SALESFORCE SERVICES MARKET, BY TYPE, $M (2014-2030)
  • FIG 57 ROW SALESFORCE SERVICES MARKET, BY APPLICATION, $M (2014-2030)
  • FIG 58 ROW SALESFORCE SERVICES MARKET, BY INDUSTRY, $M (2014-2030)
  • FIG 59 ROW SALESFORCE SERVICES MARKET, BY COUNTRY, $M (2014-2030)
  • FIG 60 GLOBAL SALESFORCE SERVICES MARKET SHARE ANALYSIS OF KEY PLAYERS (2018)
  • FIG 61 MICROSOFT CORPORATION - REVENUE SPLIT BY SEGMENT AND GEOGRAPHY (2019)
  • FIG 62 IBM CORPORATION - REVENUE SPLIT BY SEGMENT AND GEOGRAPHY (2018)
  • FIG 63 CISCO SYSTEMS INC. - REVENUE SPLIT BY SEGMENT AND GEOGRAPHY (2019)
  • FIG 64 AT&T INC. - REVENUE SPLIT BY SEGMENT AND GEOGRAPHY (2018)
  • FIG 65 ORACLE CORPORATION - REVENUE SPLIT BY SEGMENT AND GEOGRAPHY (2019)
  • FIG 66 ADOBE SYSTEMS INCORPORATED - REVENUE SPLIT BY SEGMENT AND GEOGRAPHY (2019)
  • FIG 67 SAP SE - REVENUE SPLIT BY SEGMENT AND GEOGRAPHY (2018)
  • FIG 68 SALESFORCE.COM INC. - REVENUE SPLIT BY SEGMENT AND GEOGRAPHY (2019)
  • FIG 69 ACCENTURE PLC - REVENUE SPLIT BY SEGMENT AND BY GEOGRAPHY (2018)
目次

The global salesforce services market was valued at $9,124.2 million in 2019 and is projected to reach $55,307.6 million by 2030, growing at a CAGR of 18.9% during 2020-2030. The system management category under service type segment is expected to record fastest growth during the forecast period. This can be primarily attributed to the increasing demand for salesforce monitoring. It provides smart alerts to support teams to predict and prevent all major issues related to customer relationship management (CRM) applications, which, in turn, helps to streamline business functions.

Leveraging quality CRM tools, such as salesforce, enables ease of communication, improved customer service, and data organization, which lead to enhanced process management and timely resolution of the issues. Salesforce services offer intuitive, autonomous, and intelligent software that enable a thorough analysis and efficient use of customer feedback. This includes reviewing and collecting customer data by leveraging a software that allows for automatic segmentation to ensure fast and effective representation of customer demographics.

Salesforce services are integrated with AI capabilities that enable a user to develop custom-AI platform to predict business outcomes, such as lifetime value of a service, in order to train and deploy bots customized as per the business's CRM suite. Further, with the help of advance machine learning technology, these platforms are able to identify the intent of a body text and then assist organizations in effective decision making. AI helps recognize relevant patterns in the company's data to avoid any deviations from the target plan of action and improve the productivity. Hence, leveraging AI capabilities of salesforce services is a major factor driving the growth of the market.

The commerce cloud category is projected to record fastest growth under the application segment in the market during the forecast period. It can be attributed to the evolution of e-commerce, which in the U.S. alone is valued close to $500 billion. The commerce cloud assists in funnel analysis wherein users dropping out of the sales funnel are identified, and metrics to reduce such drops are deployed.

The BFSI industry held the largest share in the salesforce services market in 2019, and it is further projected to witness fastest growth during the forecast period. The growth in BFSI can be attributed to the heavy focus of the BFSI sector on customer engagement through digital applications and enhanced payment services.

Together, North America and Europe are expected to hold over 70% share cumulatively in the global salesforce services market in 2030. Large adoption of CRM solutions, penetration of cloud services, large IT spending, and technological advancement are some of the key factors supporting the growth of the market in these regions.

On the other hand, APAC is expected to register fastest growth in the market during the forecast period. Economic development, growing adoption of advanced technologies, and surging BFSI industry in APAC countries are some of key factors driving the salesforce services market.

TABLE OF CONTENTS

Chapter 1. Research Background

  • 1.1 Research Objectives
  • 1.2 Market Definition
  • 1.3 Research Scope
    • 1.3.1 Market Segmentation by Deployment Model
    • 1.3.2 Market Segmentation by Service Type
    • 1.3.3 Market Segmentation by Application
    • 1.3.4 Market Segmentation by Industry
    • 1.3.5 Market Segmentation by Region
    • 1.3.6 Analysis Period
    • 1.3.7 Market Data Reporting Unit
      • 1.3.7.1 Value
  • 1.4 Key Stakeholders

Chapter 2. Research Methodology

  • 2.1 Secondary Research
  • 2.2 Primary Research
    • 2.2.1 Breakdown of Primary Research Respondents
      • 2.2.1.1 By region
      • 2.2.1.2 By industry participant
      • 2.2.1.3 By company type
  • 2.3 Market Size Estimation
  • 2.4 Data Triangulation
  • 2.5 Assumptions for the Study

Chapter 3. Executive Summary

Chapter 4. Introduction

  • 4.1 Definition of Market Segments
    • 4.1.1 By Deployment Model
      • 4.1.1.1 Cloud
      • 4.1.1.2 On-premises
    • 4.1.2 By Service Type
      • 4.1.2.1 Planning
        • 4.1.2.1.1 Advisory
        • 4.1.2.1.2 Change management
      • 4.1.2.2 Execution
        • 4.1.2.2.1 Integration
        • 4.1.2.2.2 Application upgradation
        • 4.1.2.2.3 Custom application development
        • 4.1.2.2.4 Testing
      • 4.1.2.3 System Management
        • 4.1.2.3.1 Monitoring
        • 4.1.2.3.2 Upgradation
        • 4.1.2.3.3 Governance
        • 4.1.2.3.4 Helpdesk
        • 4.1.2.3.5 Training
      • 4.1.2.4 Others
    • 4.1.3 By Application
      • 4.1.3.1 Sales
      • 4.1.3.2 Marketing
      • 4.1.3.3 Commerce cloud
      • 4.1.3.4 Analytics
      • 4.1.3.5 Others
    • 4.1.4 By Industry
      • 4.1.4.1 BFSI
      • 4.1.4.2 Manufacturing
      • 4.1.4.3 Retail & e-commerce
      • 4.1.4.4 Government
      • 4.1.4.5 Healthcare
      • 4.1.4.6 IT & telecom
      • 4.1.4.7 Others
  • 4.2 Value Chain Analysis
  • 4.3 Market Dynamics
    • 4.3.1 Trends
      • 4.3.1.1 Enhanced customer satisfaction with salesforce services
    • 4.3.2 Drivers
      • 4.3.2.1 Leveraging artificial intelligence (AI) capabilities
      • 4.3.2.2 Increasing adoption in the BFSI domain
      • 4.3.2.3 Impact analysis of drivers on market forecast
    • 4.3.3 Restraints
      • 4.3.3.1 Security concerns
      • 4.3.3.2 Huge deployment cost of salesforce services
      • 4.3.3.3 Impact analysis of restraints on market forecast
    • 4.3.4 Opportunities
      • 4.3.4.1 Increasing adoption in small- and medium-sized enterprises (SMEs)
  • 4.4 Porter's Five Forces Analysis
    • 4.4.1 Bargaining Power of Buyers
    • 4.4.2 Bargaining Power of Suppliers
    • 4.4.3 Threat of New Entrants
    • 4.4.4 Intensity of Rivalry
    • 4.4.5 Threat of Substitutes

Chapter 5. Global Market Size and Forecast

  • 5.1 By Deployment Model
  • 5.2 By Service Type
    • 5.2.1 Planning Salesforce Services Market, by Type
    • 5.2.2 Execution Salesforce Services Market, by Type
    • 5.2.3 System Management Salesforce Services Market, by Type
  • 5.3 By Application
  • 5.4 By Industry
  • 5.5 By Region

Chapter 6. North America Market Size and Forecast

  • 6.1 By Deployment Model
  • 6.2 By Service Type
    • 6.2.1 Planning Salesforce Services Market, by Type
    • 6.2.2 Execution Salesforce Services Market, by Type
    • 6.2.3 System Management Salesforce Services Market, by Type
  • 6.3 By Application
  • 6.4 By Industry
  • 6.5 By Country

Chapter 7. Europe Market Size and Forecast

  • 7.1 By Deployment Model
  • 7.2 By Service Type
    • 7.2.1 Planning Salesforce Services Market, by Type
    • 7.2.2 Execution Salesforce Services Market, by Type
    • 7.2.3 System Management Salesforce Services Market, by Type
  • 7.3 By Application
  • 7.4 By Industry
  • 7.5 By Country

Chapter 8. APAC Market Size and Forecast

  • 8.1 By Deployment Model
  • 8.2 By Service Type
    • 8.2.1 Planning Salesforce Services Market, by Type
    • 8.2.2 Execution Salesforce Services Market, by Type
    • 8.2.3 System Management Salesforce Services Market, by Type
  • 8.3 By Application
  • 8.4 By Industry
  • 8.5 By Country

Chapter 9. RoW Market Size and Forecast

  • 9.1 By Deployment Model
  • 9.2 By Service Type
    • 9.2.1 Planning Salesforce Services Market, by Type
    • 9.2.2 Execution Salesforce Services Market, by Type
    • 9.2.3 System Management Salesforce Services Market, by Type
  • 9.3 By Application
  • 9.4 By Industry
  • 9.5 By Country

Chapter 10. Competitive Landscape

  • 10.1 List of Key Players and Their Offerings
  • 10.2 Market Share Analysis of Key Players
  • 10.3 Competitive Benchmarking of Key Players
  • 10.4 Strategic Developments of Key Players
    • 10.4.1 Mergers and Acquisitions
    • 10.4.2 Partnerships
    • 10.4.3 Product Launches
    • 10.4.4 Geographic Expansion

Chapter 11. Company Profiles

  • 11.1 Microsoft Corporation
    • 11.1.1 Business Overview
    • 11.1.2 Product and Service offerings
    • 11.1.3 Key Financial Summary
  • 11.2 International Business Machines (IBM) Corporation
    • 11.2.1 Business Overview
    • 11.2.2 Product and Service Offerings
    • 11.2.3 Key Financial Summary
  • 11.3 Cisco Systems Inc.
    • 11.3.1 Business Overview
    • 11.3.2 Product and Service Offerings
    • 11.3.3 Key Financial Summary
  • 11.4 AT&T Inc.
    • 11.4.1 Business Overview
    • 11.4.2 Product and Service Offerings
    • 11.4.3 Key Financial Summary
  • 11.5 Oracle Corporation
    • 11.5.1 Business Overview
    • 11.5.2 Product and Service Offerings
    • 11.5.3 Key Financial Summary
  • 11.6 Adobe Systems Incorporated
    • 11.6.1 Business Overview
    • 11.6.2 Product and Service Offerings
    • 11.6.3 Key Financial Summary
  • 11.7 SAP SE
    • 11.7.1 Business Overview
    • 11.7.2 Product and Service Offerings
    • 11.7.3 Key Financial Summary
  • 11.8 Salesforce.com Inc.
    • 11.8.1 Business Overview
    • 11.8.2 Product and Service Offerings
    • 11.8.3 Key Financial Summary
  • 11.9 Accenture PLC
    • 11.9.1 Business Overview
    • 11.9.2 Product and Service Offerings
    • 11.9.3 Key Financial Summary
  • 11.10 T-Mobile US Inc.
    • 11.10.1 Business Overview
    • 11.10.2 Product and Service Offerings
    • 11.10.3 Key Financial Summary
  • 11.11 Amazon Web Services Inc.
    • 11.11.1 Business Overview
    • 11.11.2 Product and Service Offerings

Chapter 12. Appendix

  • 12.1 Abbreviations
  • 12.2 Sources and References
  • 12.3 Related Reports