表紙
市場調査レポート

スモールビジネス向けIT & サポートサービス

IT & Support Services for Small Businesses

発行 Parks Associates 商品コード 320599
出版日 ページ情報 英文 59 Pages
納期: 即日から翌営業日
価格
本日の銀行送金レート: 1USD=102.06円で換算しております。
Back to Top
スモールビジネス向けIT & サポートサービス IT & Support Services for Small Businesses
出版日: 2015年07月06日 ページ情報: 英文 59 Pages
概要

当レポートでは、米国における中小企業 (SMB) 向けの技術サポート市場について調査し、様々な規模のビジネスの技術環境、現在の技術上の問題、およびサポートへの関心とニーズを分析しており、サポートソリューションの提供における収益機会の予測を交え、お届け致します。

第1章 レポートのサマリー

第2章 市況

  • ロケーション
  • 技術環境
    • デバイス
    • 利用サービス

第3章 サービスへの関心

  • クラウドストレージ/バックアップ
  • オンラインペイメント処理
  • ネットワークセキュリティ
  • ITサポート
  • クラウド型アプリケーション
  • サーバー管理またはホスティング
  • サービル料金

第4章 サプライサイド分析

第5章 予測

  • サービスの浸透
  • 収益機会

第6章 見通し・提言

第7章 付録

図表

目次

This report examines the technical support market for small and medium businesses in the U.S. It analyzes the technology environment of businesses of varying sizes, their current technical challenges, and their support interests and needs. It also forecasts the revenue opportunities in providing support solutions to these companies.

Interest in Paying for New IT Services by Company Size

                        ©Parks Associates

“SMBs are showing a growing reliance on computing devices,” said Patrice Samuels, Research Analyst. “The more they leverage these devices, the greater their need for additional IT services such as network security, cloud storage, and IT support. The increasing need for additional IT services presents a strong opportunity for broadband providers, CE makers and other technology brands to extend existing relationships with SMBs.”

Table of Contents

1.0. Report Summary

  • 1.1. Purpose of Report
  • 1.2. Scope of Report
  • 1.3. Research Approach/Sources

2.0. State of the Market

  • 2.1. Location
  • 2.2. Technical Environment
    • 2.2.1. Devices
    • 2.2.2. Services Used

3.0. Service Interest

  • 3.1. Cloud Storage/ Back-up
  • 3.2. Online Payment Processing
  • 3.3. Network Security
  • 3.4. IT Support
  • 3.5. Cloud-based Applications
  • 3.6. Server Management or Hosting
  • 3.7. Service Pricing

4.0. Supply-side Analysis

5.0. Forecast

  • 5.1. Service Penetration
  • 5.2. Revenue Opportunity

6.0. Implications and Recommendations

7.0. Appendix

  • 7.1. Glossary
  • 7.2. Index

List of Figures:

  • SMB Decision Makers: Work Location by Industry (Q1/15)
  • Average Number of Devices Used by Company Size (Q1/15)
  • Number of Devices per Employee by Industry (Q1/15)
  • Type of Servers Used (Q1/15)
  • Broadband Service Subscription by Industry (Q1/15)
  • IT Services Received (Q1/15)
  • Total Monthly Spend on IT Services by Company Size (Q1/15)
  • SMB IT Needs, Budgeting, and Decisions by Company Size
  • Average Monthly Cost of IT Services (Q1/15)
  • IT Profiles of Small Businesses in Various Industries
  • Interest in Paying for New IT Services by Company Size (Q1/15)
  • Interest in Cloud Storage and Back-up
  • Interest in Online Payment Processing
  • Interest in Cloud-based Enterprise Applications
  • Interest in Remote IT Support
  • Interest in Onsite IT Support
  • Advantages and Disadvantages of Software-as-a-Service and Boxed Software
  • Interest in Cloud-based Productivity Applications
  • Interest in Cloud-based Enterprise Applications
  • Interest in Server Management or Hosting
  • Average Monthly Cost Willing to Pay for IT Service
  • Provider of IT Services (Q1/15)
  • Small Business Services Offered by ISP - Verizon
  • Small Business Services Offered by ISP - AT&T
  • Small Business Services Offered by ISP - CenturyLink
  • Small Business Services Offered by ISP - Time Warner Cable
  • Small Business Services Offered by Technology Company - Microsoft
  • Forecast Methodology: Users of IT and Support Services
  • Total Users: IT and Support Services
  • Forecast Methodology IT and Support Services
  • Total Revenue: IT and Support Services
  • Familiarity with IT Services (Q1/15)
  • Reasons for Looking for New IT Support Services or Vendors (Q1/15)
Back to Top