This report provides a primarily quantitative overview of the penetration of
various messaging, collaboration, social networking and other communications
platforms through 2016. It represents the results of in-depth research with
mid-sized and large organizations, primarily in North America, using the
Osterman Research Survey Panel.
The research was conducted, and this report was written, from an objective
standpoint, not with any predisposition for or against a particular point of
view. Because multiple vendors were involved in funding this report, no
particular vendor's viewpoint had an influence on shaping the research focus.
Table of Contents
- Chapter 1 Executive Summary
- Chapter 2 Methodology and Background
- Chapter 3 Email System Market and Forecast
- Chapter 4 Telephony and Real Time Communications Market and Forecast
- Chapter 5 Social Networking Market and Forecast
- Chapter 6 Mobile Platform Market and Forecast
- Chapter 7 Videoconferencing Market and Forecast
- Chapter 8 Collaboration Market and Forecast
- Chapter 9 On-Premises vs. Cloud Market and Forecast
- Chapter 10 Communications System Cost of Ownership
List of Figures
- Figure 1: Distribution of Users by On-Premises vs. Cloud-Based Technologies
- Figure 2: Distribution of Users by Messaging Platform
- Figure 3: Messaging Platforms That Would be Considered as the Primary
Email Solution if Organizations Could Start Completely Over
- Figure 4: "Does your organization support unified messaging capabilities
that enable users to access email, voicemail and fax from a single
interface/their email inbox?"
- Figure 5: Messaging Storage Growth, 2013 to 2014
- Figure 6: Importance of Better Email Attachment Management to Save on
Storage Requirements
- Figure 7: Distribution of Organizations That Have Implemented Attachment
Management
- Figure 8: Desirability of Various Methods to Manage Attachments More
Effectively
- Figure 9: Likelihood of Migrating to a New Email System Based on the
Ability to Retain Desktop Email Clients
- Figure 10: Percentage of Users by Encryption Capability
- Figure 11: Distribution of Users by Email Client and Webmail Platform
- Figure 12: Problems in Managing Email Systems
- Figure 13: Distribution of Users by Telephony System
- Figure 14: Distribution of Users by Real Time Communications System
- Figure 15: Distribution of Enterprise Social Networking Tools in Use
- Figure 16: Distribution of Users by Mobile Platform
- Figure 17: Distribution of Users by Videoconferencing Solution in Use
- Figure 18: Percentage of Users Employing Consumer- and IT Managed-File
Sync/Sharing Tools
- Figure 19: SharePoint Users as Percentage of Total Email Users
- Figure 20: Distribution of Users by On-Premises vs. Cloud-Based
Technologies
- Figure 21: Desirability of Various Approaches to Email Capabilities
- Figure 22: Delivery Model Preferences for Deploying a New Messaging System
to the Entire Organization and to Remote Offices Only
- Figure 23: Confidence in Estimating Email Cost per User per Month
- Figure 24: Numbers of Users Supported per Full-Time Equivalent IT Staff
Member
