市場調査レポート

メッセージングポリシー市場のトレンド:2010〜2013年

Messaging Policy Market Trends, 2010-2013

発行 Osterman Research, Inc. 商品コード 233047
出版日 ページ情報 英文
納期: 即日から翌営業日
価格
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メッセージングポリシー市場のトレンド:2010〜2013年 Messaging Policy Market Trends, 2010-2013
出版日: 2011年07月31日 ページ情報: 英文
概要

当レポートは、メッセージングポリシー管理システムのプロバイダーやユーザーにサポートサービスを提供しているプロバイダーなど、この業界に関わっている、あるいは参入したいと考えている企業や投資家を対象としたもので、北米地域にある中規模以上の組織におけるメッセージングポリシー管理の導入状況やポリシー開発の現状などを分析し、概略下記の構成でお届けいたします。

第1章 エグゼクティブサマリー

第2章 背景・調査手法

第3章 ポリシー管理にまつわる課題と普及促進要因

第4章 eメールのポリシー管理

第5章 リアルタイム通信のポリシー管理

第6章 モバイルデバイスのポリシー管理

第7章 コンテンツアーカイビングのポリシー管理

第8章 コンテンツ管理および脅威のポリシー管理

第9章 組織は如何なるポリシー管理を望んでいるのか?

第9章 ユニファイドコミュニケーション(UC)ベンダーの課題

図表

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目次

Abstract

Report Focus

This report focuses on drivers for messaging policy management in mid-sized and large organizations in North America, as well as the current state of policy development. The research conducted for this report, as well as the report itself, are focused on the needs of vendors, investors and others who are interested in participating in the messaging policy management market in some way, whether as providers of messaging policy management systems or as those who support the use of these systems. The information presented in this report is designed to help these vendors and interested parties make informed decisions about the future opportunities available in this market.

The research was conducted, and this report was written, from an objective standpoint, not with any predisposition for or against a particular point of view. Because multiple vendors were involved in funding this report, no particular vendor's viewpoint had an influence on shaping the research focus, although early subscribers to the report were given the opportunity to provide input to the research program conducted specifically for this report.

Overview

Virtually every aspect of messaging management must follow a set of policies that are dictated by corporate best practice, legal requirements, regulatory obligations or industry standards. For example, every organization should address a growing number of sometimes-difficult issues focused on their messaging infrastructure:

  • Which communication technologies are allowed in the workplace and which are not?
  • How will personal devices used for work purposes be managed?
  • How will content be managed for long periods to satisfy legal, regulatory and other requirements?
  • What constitutes “acceptable use” of corporate communications resources and what does not?
  • Should different employees be subject to different policy requirements based on their role in the organization?
  • To what extent does an organization have the right to dictate what employees tweet or post on Facebook?

The answers to these questions, and the technologies and practices that organizations implement to address them, are critically important to minimize corporate risk, maximize employee productivity and generally advance the cause of the organization.

About Osterman Research, Inc.

Osterman Research, Inc. provides market research, cost modeling, benchmarking and related services to vendors of messaging and collaboration products and services.

We help vendors, IT departments and other organizations make better decisions through the acquisition and application of relevant, accurate and timely data on markets, market trends, products and technologies. We also help vendors of technologyoriented products and services to understand the needs of their current and prospective customers.

Part of what makes us unique is our market research panel: a large and growing group of IT professionals and end-users around the world with whom we conduct our research surveys. This allows us to conduct surveys quickly and accurately.

Table of Contents

Chapter - 1:

  • Executive Summary

Chapter - 2:

  • Background and Methodology

Chapter - 3:

  • Policy Management Issues and Drivers

Chapter - 4:

  • Email Policy Management

Chapter - 5:

  • Real-Time Communications Policy Management

Chapter - 6:

  • Mobile Device Policy Management

Chapter - 7:

  • Content Archiving Policy Management

Chapter - 8:

  • Content Management and Threat Policy Management

Chapter - 9:

  • How Organizations Want to Manage Policies

Chapter - 10:

  • Unified Communications Vendor issues

List of Figures

  • Thoroughness of Corporate Policies for Various Systems
  • “Which of the following best describes your organization's email policy?”
  • “Do you have different email policies for different levels of users in the organization?”
  • Employees' Understanding of and Compliance With Organizational Email Policies
  • Number of Messaging-Related Policies in Place
  • “Does your organization have different policies for inbound messages, outbound messages and internal content?”
  • Methods by Which Email Policy Compliance Effectiveness if Being Measured
  • “Does your organization apply any sort of return-on-investment (ROI) considers to the whole notion of email monitoring or policy management?”
  • Completeness of Organizations' Instant Messaging Policies
  • Extent to Which Employees Understand and Comply With the Organization's Instant Messaging Policy
  • Capabilities Used to Limit or Block Unwanted Instant Messaging Use
  • Capabilities Used to Limit or Block Unwanted Peer-to-Peer File-Sharing
  • Motivation to Migrate Toward an Enterprise Instant Messaging System Among Organizations Currently Using Consumer Instant Messaging
  • “Does your organization have the ability to monitor and manage employees' communications on employer-supplied smartphones?”
  • Proportion of North American Employees Using Company-Supplied/Funded Smartphones
  • Mobile Platforms Supported in North American Mid-Sized and Large Organizations
  • “If the technology was available, would your organization scan messages for content and archive them based on content?”
  • Methods Used to Ensure That Users Do Not Delete Messaging System Content That is Important for Organization to Retain on a Long-Term Basis
  • Current Policies Focused on Email Archiving
  • “Can you currently archive communications that your employees send on employer-supplied smartphones?”
  • “Does your organization have automated systems in place that scan outbound content for policy violations, sensitive information, credit card numbers, information that needs to be encrypted, etc.?”
  • Actions Taken During Automated Scanning of Outbound Email
  • Preferred Methods for Defining Corporate Policies
  • Preferences for Dealing With Encrypted Messages for Content-Monitoring Purposes
  • Extent to Which Organizations are Dependent on Training vs. Automated Technologies to Ensure Messaging Policy Compliance
  • Effectiveness of Training Programs vs. Automated Technologies in Ensuring Email Policy Compliance
  • Extent to Which Various Groups are Involved in Creating and Managing/Maintaining Communications-Related Policies
  • Preferred Methods for Managing DLP
  • Preferred Methods for Managing Anti-Spam and Anti-Virus Filtering
  • IT Agreement With Policy Creation and Enforcement Capabilities

List of Tables

  • Concern With Various Policy-Related Issues
  • Extent to Which Various Issues are Drivers for Motivating Organizations to Establish
  • New or Better Policies Regarding the Use of Email, Social Media and Other Tools
  • Development of Policies for Various Tools
  • Degree to Which Employees Understand and Comply With Organizational Policies
  • Extent to Which Current Corporate Email Use Policy Addresses Organizational Needs in Various Areas
  • Extent to Which Organizations are Protected from Various Threats
  • Importance of Various Policy-Focused Issues
  • Preferences for Managing Policy Violations
  • Preferences for Managing Various Problems

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