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法人用通信インフラの世界市場 - 成長、動向、予測

Enterprise Communication Infrastructure Market - Growth, Trends, COVID-19 Impact, and Forecasts (2021 - 2026)

出版日: | 発行: Mordor Intelligence Pvt Ltd | ページ情報: 英文 120 Pages | 納期: 2-3営業日

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法人用通信インフラの世界市場 - 成長、動向、予測
出版日: 2021年01月01日
発行: Mordor Intelligence Pvt Ltd
ページ情報: 英文 120 Pages
納期: 2-3営業日
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  • 概要
  • 目次
概要

世界の法人用通信インフラ市場は、2018年から2023年にかけて、17.53%のCAGRで拡大すると予測されています。

当レポートでは、法人用通信インフラの世界市場を調査し、市場の概要、タイプ、エンドユーザー、用途、地域別の市場動向、市場規模の推移と予測、市場促進・阻害要因ならびに市場機会の分析、競合情勢、主要企業のプロファイルなど包括的な情報を提供しています。

目次

第1章 イントロダクション

  • 調査成果
  • 調査の前提条件
  • 調査方法
  • 主な所見

第2章 エグゼクティブサマリー

第3章 市場の概要

  • 概要
  • バリューチェーン分析
  • 業界の魅力 - ファイブフォース分析
    • サプライヤーの交渉力
    • 消費者の交渉力
    • 新規参入の脅威
    • 代替製品の脅威
    • 業界内での競争
  • 産業政策

第4章 市場のダイナミクス

  • 成長要因
  • 阻害要因

第5章 市場セグメンテーション

  • タイプ別
    • ハードウェア
    • ソフトウェア
    • サービス
  • エンドユーザー別
    • 通信・IT
    • エネルギー
    • 製造
    • 銀行・金融サービス・保険
    • 医療
    • 公的機関
    • 小売
    • その他
  • 用途別
    • 顧客体験
    • エンタープライズコラボレーション
    • デジタルビジネス
    • その他
  • 地域別
    • 北米
    • 欧州
    • アジア太平洋
    • 中南米
    • 中東・アフリカ

第6章 競合情勢 - 企業プロファイル

  • Microsoft Corporation
  • Orange SA
  • Avaya Inc.
  • IBM Corporation
  • Cisco Systems Inc
  • Alcatel-Lucent SA
  • Verizon Communications
  • DXC technology
  • NEC Corporation
  • 8×8, Inc.
  • Mitel Network Corporation
  • At&T Corporation

第7章 投資分析

第8章 市場の将来展望

目次
Product Code: 64276

The enterprise communication infrastructure market is expected to register a CAGR of 17.53% during the forecast period, 2021 - 2026. The growing need to upgrade outdated IT communication infrastructure is also motivating many organizations to invest in the enterprise's communication infrastructure market.

  • According to the Spiceworks' 2019 State of IT, 89% of companies surveyed expect their IT budgets to grow or remain considerable in 2019. Additionally, 56% of companies with more than 5,000 employees reported that they were expecting their IT budgets to increase in 2019.
  • The primary driver behind the investments has been the continuous evolution and application of new technologies to unlock enormous volumes that were previously considered non-commercial.
  • Another prominent trend in the market aiding the growth of enterprise communication infrastructure is the increasing rate of smartphone penetration, owing to the increasing BYOD policies.
  • Adoption of cloud services also continues to influence enterprise spending. Cloud-based solutions are also helping organizations in creating a more effective unified platform for internal and external communication. The growing adoption of cloud services, especially among SMEs, is also promoting the further development of the market.
  • However, the growing data security concerns, as well as poor IT infrastructure, especially in the developing regions, are some of the factors restraining the market growth.

Key Market Trends

Retail Segment has Significant Share in the Market

  • With the growing multi-channel retail, over which customers and employees communicate, enterprise communications have the potential to not only enhance the overall customer experience, but also deliver significant cost-savings and flexibility leveraging competitive advantage.
  • With the explosion in the use of technology by multi-channel retailers, enterprise communication infrastructure enables the integration of new and emerging technologies, including interactive kiosks, electronic signage, multimedia, geo-positioning, and fly vision.
  • Companies that outshine in engaging customers across channels, including web, mobile, social media, and in-store, retain twice as many customers than without effective cross channel customer care strategies. This drives retailers for omnichannel communication adoption, as they can give an omnichannel experience to the customers.
  • To design a multi-dimensional and satisfying shopping experience for the customer, corporate executives, field managers, and store employees need access to a broad range of products and organizational information.
  • For instance, Aberdeen Group Inc. in a study found that companies with the most robust omnichannel strategies retain 89% of customers than 33% with weaker omnichannel strategies. Customers use two or more devices while making a purchase.

North America to Hold the Largest Market Share

  • North America is expected to dominate the global enterprise communication infrastructure market, as it is one of the early adopters of the technology. It is also because most of the major players in the market are US-based. The cloud adoption among the regional end-user is also quite high. Hence, the investment in the studied market is too high.
  • Many of the market vendors in the region are also investing in innovating additional and unique features to their offering, in order to gain a competitive advantage, as well as to expand their customer target base.
  • For instance, Google is trying to expand its reach into enterprise communications launching its Google Contact Center AI and Google Voice at Google Next 2018. The company's Google Contact Center AI will enhance, strengthen, and accelerate a variety of customer engagement solutions with Google's AI capabilities. Its Google Voice will help the business, by making Google-hosted telephony available to G Suite subscribers.
  • In 2019, the US-based company, IntelePeer, a Communications-Platform-as-a-Service (CPaaS) provider, launched Atmosphere SmartFlows, a visual workflow builder, and Atmosphere Engage, a communications management application. This is also expected to bring advancement in the regional and global market, which expands the market scope further.

Competitive Landscape

The enterprise communication infrastructure market is highly fragmented, due to the presence of a large number of players in the market. Some of the key players in the market include Cisco, IBM, and Microsoft, among others. Some key recent developments in the market include:

  • May 2019 - Mitel and Avaya planned to merge to be the largest enterprise communication infrastructure company.
  • May 2019 - Appswarm and deep sky mobile and AI tech Ventura announced infrastructure for its voice over internet protocol communication service for its business and residential customers.

Reasons to Purchase this report:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Deliverables
  • 1.2 Study Assumptions
  • 1.3 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Introduction to Market Drivers and Restraints
  • 4.3 Market Drivers
    • 4.3.1 Growing Trends Toward Mobility and BYOD
    • 4.3.2 Growing Adoption of Cloud-based Solutions Especially for Global Communication Solutions
  • 4.4 Market Restraints
    • 4.4.1 Data Security and Privacy Issues
  • 4.5 Value Chain Analysis
  • 4.6 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.6.1 Threat of New Entrants
    • 4.6.2 Bargaining Power of Buyers/Consumers
    • 4.6.3 Bargaining Power of Suppliers
    • 4.6.4 Threat of Substitute Products
    • 4.6.5 Intensity of Competitive Rivalry

5 MARKET SEGMENTATION

  • 5.1 By Deployment
    • 5.1.1 On-premise
    • 5.1.2 Cloud
  • 5.2 By Application
    • 5.2.1 Consumer Experience
    • 5.2.2 Enterprise Collaboration
    • 5.2.3 Digital Business
    • 5.2.4 Other Applications
  • 5.3 By End User
    • 5.3.1 IT and Telecom
    • 5.3.2 Manufacturing
    • 5.3.3 BFSI
    • 5.3.4 Healthcare
    • 5.3.5 Government
    • 5.3.6 Retail
    • 5.3.7 Other End Users
  • 5.4 Geography
    • 5.4.1 North America
    • 5.4.2 Europe
    • 5.4.3 Asia-Pacific
    • 5.4.4 Latin America
    • 5.4.5 Middle East & Africa

6 COMPETITIVE LANDSCAPE

  • 6.1 Company Profiles
    • 6.1.1 Microsoft Corporation
    • 6.1.2 Orange SA
    • 6.1.3 Avaya Inc
    • 6.1.4 IBM Corporation
    • 6.1.5 Cisco Systems Inc.
    • 6.1.6 Alcatel-Lucent SA
    • 6.1.7 Verizon Communications
    • 6.1.8 DXC technology
    • 6.1.9 NEC Corporation
    • 6.1.10 8×8 Inc.
    • 6.1.11 Mitel Network Corporation
    • 6.1.12 AT&T Corporation

7 INVESTMENT ANALYSIS

8 MARKET OPPORTUNITIES AND FUTURE TRENDS

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