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市場調査レポート

世界のチャットボット市場 - 成長、動向、予測(2018年~2023年)

Global Chatbots Market - Growth, Trend and Forecasts (2018 - 2023)

発行 Mordor Intelligence LLP 商品コード 669989
出版日 ページ情報 英文 111 Pages
納期: 2-3営業日
価格
本日の銀行送金レート: 1USD=108.59円で換算しております。
世界のチャットボット市場 - 成長、動向、予測(2018年~2023年) Global Chatbots Market - Growth, Trend and Forecasts (2018 - 2023)
出版日: 2018年07月07日 ページ情報: 英文 111 Pages
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概要

世界のチャットボット市場は、2017年に8億6,490万米ドルと評価され、2018年から2023年にかけては24.1%のCAGRで推移し、2023年までに31億4,640万米ドル規模の市場に成長することが予測されています。

当レポートでは、世界のチャットボット市場を調査し、市場の概要、種類・導入タイプ・エンドユーザー・地域別の市場規模の推移と予測、市場動向、成長要因および阻害要因の分析、競合情勢、主要企業のプロファイルなど、包括的な情報を提供しています。

目次

第1章 イントロダクション

  • 主な調査成果
  • 調査の前提条件
  • 市場の定義
  • 調査結果

第2章 調査成果

第3章 エグゼクティブサマリー

第4章 市場力学

  • 市場概要
  • 産業バリューチェーン
  • 成長要因
    • モバイル・ウェブサイト向けアプリケーションの普及
    • 消費者行動の理解
  • 阻害要因
    • 認知度の低さと統合の複雑性
  • ファイブフォース分析
    • 買い手の交渉力
    • 供給企業の交渉力
    • 新規参入業者の脅威
    • 代替品の脅威
    • 競争企業間の敵対関係
  • 技術概要

第5章 世界のチャットボット市場:セグメント別

  • 種類別
    • ソリューション
    • サービス
  • 導入タイプ別
    • オンプレミス
    • クラウド
  • エンドユーザー別
    • 銀行・金融サービス・保険
    • 医療
    • IT・通信
    • 小売
    • ユーティリティー
    • 政府
    • その他(ホスピタリティ、教育)
  • 地域別
    • 北米
    • 欧州
    • アジア太平洋
    • ラテンアメリカ
    • 中東・アフリカ

第6章 競合情勢 - 企業プロファイル

  • IBM Corporation
  • eGain Corporation
  • Nuance Communications
  • Creative Virtual Ltd.
  • Artificial Solutions
  • Next IT Corp
  • ChattyPeople Chatbot
  • Smooch Technologies Inc.
  • MEOKAY
  • Botsify
  • Chatfuel
  • PullString Inc.
  • Bold360
  • Dialogflow
  • Amazon Web Services, Inc. (Amazon Lex)
  • LiveChat, Inc.
  • LivePerson, Inc.

第7章 世界のチャットボット市場:市場機会

目次
Product Code: 62359

Chatbots Market was worth USD 864.9 million in 2017 and is projected to reach USD 3146.4 million by 2023 growing at a CAGR of 24.1% over the period 2018 - 2023. The scope of the report is limited to type including solution and service, deployment including on-premise and cloud, and end-user verticals such as BFSI, healthcare, IT and telecommunication, retail, utilities, government, and others. The regions considered in the scope of the report include North America, Europe, Asia Pacific, Latin America, and Middle East and Africa. The study also emphasizes the benefits of chatbots in accordance with diverse application and future prospect of the same.

The evolution and utilization of artificial intelligence applications are skyrocketing owing to its numerous benefits offered and rising consumer base. The top messaging applications by users are WhatsApp, Facebook Messenger, Skype, and Slack. The rising number of messengers across the globe, the demand for chatbots which is capable of imitating human conversation and solving various tasks are on the rise. Numerous companies and startups are investing in the technology to ease their businesses and tackle customer's queries. For instance, Chinese WeChat bots are increasingly used to make medical appointments, transfer money to friends, check in for a flight, and medical appointments. Voice recognition coupled with artificial intelligence is high on demand which can perform the tasks mentioned above without coming contact with the device which can also be helpful for SMEs thereby propelling the market growth over the forecast period. Furthermore, the industry players are betting on blockchain technology with chatbots which can enhance the potential and performance of these bots resulting in high consumer interaction with consumer acquisition.

Rising Utilization of Mobile and Website Applications

In today's era, users are more relied on mobile and website application from booking an appointment to procuring information. Companies are betting on chatbots to enhance the consumer interface and experience by integrating with Facebook Messenger or WhatsApp. For instance, Goibibo, an India based travel company seamlessly integrated chatbots to WhatsApp messaging application wherein if a person books a flight through the company, user receives an automated WhatsApp message to confirm the seat allocation and meals preference further. Once the user selects the option, the preferred option(s) are registered in the system without logging into the application.

Cloud to be the Fastest Growing

The chatbots service based on the cloud offers high flexibility and scalability to the operations. Furthermore, the deployment on the cloud provides data access and instant analytics that can be used to take the crucial business decision(s). Currently, cloud services are preferred over on-premise hosting owing to reduced cost as some companies offer pay as you go service wherein the integrator pays only for their fair usage which is expected to propel the market growth over the next six years.

Asia Pacific to Witness the Highest Growth

In Asia Pacific region, there are numerous startups investing in the chatbots and machine learning technology. Additionally, small and mid-sized enterprises are rapidly integrating the usage of chatbots offering seamless performance, handling a large number of consumers, and enhancing the customer engagement techniques. The number of companies in the region adopting chatbots is increasing owing to rising demand for artificial intelligence thereby fuelling the market growth.

Key Developments in Chatbots Market:

  • May 2018: eGain launched Solve, a solution for Amazon Connect based on Amazon Web Services (AWS) cloud infrastructure which is expected to enhance the consumer experience and mitigate the latency
  • Major Players: IBM CORPORATION, EGAIN CORPORATION, NUANCE COMMUNICATIONS, CREATIVE VIRTUAL LTD., ARTIFICIAL SOLUTIONS, NEXT IT CORP, CHATTYPEOPLE CHATBOT, SMOOCH TECHNOLOGIES INC., MEOKAY, BOTSIFY, CHATFUEL, PULLSTRING INC., BOLD360, DIALOGFLOW, AMAZON WEB SERVICES, INC. (AMAZON LEX), LIVECHAT, INC., and LIVEPERSON, INC., amongst others.

Reasons to Purchase Chatbots Market Report:

  • The future prospect of the chatbots market and opportunities
  • Analyzing various perspectives of the market with the help of Porter's five forces analysis
  • Regional analysis of the market
  • Identify the latest developments, market shares and strategies employed by the major market players
  • 3-month analyst support along with the Market Estimate sheet (in Excel)

Customization of the Report:

This report can be customized to meet your requirements. Please connect with our representative, who will ensure you get a report that suits your needs.

Table of Contents

1. Introduction

  • 1.1 Key Deliverables of the Study
  • 1.2 Study Assumptions
  • 1.3 Market Definition
  • 1.4 Key Findings of the Study

2. Research Approach and Methodology

3. Executive Summary

4. Chatbots Market Dynamics

  • 4.1 Chatbots Market Overview
  • 4.2 Industry Value Chain
  • 4.3 Factors Driving the Market
    • 4.3.1 Rising Utilization of Mobile and Website Applications
    • 4.3.2 Understanding Consumer Behavior
  • 4.4 Factors Restraining the Market
    • 4.4.1 Lack of Awareness and Integration Complexities
  • 4.5 Industry Attractiveness - Porter's Five Industry Forces Analysis
    • 4.5.1 Bargaining Power of Suppliers
    • 4.5.2 Bargaining Power of Consumers
    • 4.5.3 Threat of New Entrants
    • 4.5.4 Threat of Substitute Products or Services
    • 4.5.5 Competitive Rivalry among Existing Competitors
  • 4.6 Technology Snapshot

5. Global Chatbots Market Segmentation

  • 5.1 Chatbots Market By Type
    • 5.1.1 Solution
    • 5.1.2 Service
  • 5.2 Chatbots Market By Deployment
    • 5.2.1 On-Premise
    • 5.2.2 Cloud
  • 5.3 Chatbots Market By End-User Vertical
    • 5.3.1 BFSI
    • 5.3.2 Healthcare
    • 5.3.3 IT and Telecommunication
    • 5.3.4 Retail
    • 5.3.5 Utilities
    • 5.3.6 Government
    • 5.3.7 Others (Hospitality, Education)
  • 5.4 Chatbots Market By Geography
    • 5.4.1 North America
    • 5.4.2 Europe
    • 5.4.3 Asia-Pacific
    • 5.4.4 Latin America
    • 5.4.5 Middle East & Africa

6. Competitive Intelligence - Company Profiles

  • 6.1 IBM Corporation
  • 6.2 eGain Corporation
  • 6.3 Nuance Communications
  • 6.4 Creative Virtual Ltd.
  • 6.5 Artificial Solutions
  • 6.6 Next IT Corp
  • 6.7 ChattyPeople Chatbot
  • 6.8 Smooch Technologies Inc.
  • 6.9 MEOKAY
  • 6.10 Botsify
  • 6.11 Chatfuel
  • 6.12 PullString Inc.
  • 6.13 Bold360
  • 6.14 Dialogflow
  • 6.15 Amazon Web Services, Inc. (Amazon Lex)
  • 6.16 LiveChat, Inc.
  • 6.17 LivePerson, Inc.

List is Not Exhaustive

7. Opportunities in Global Chatbots Market