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BPOサービス:世界の産業ガイド

BPO Services Global Industry Guide 2013-2022

発行 MarketLine 商品コード 498218
出版日 ページ情報 英文 274 Pages
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BPOサービス:世界の産業ガイド BPO Services Global Industry Guide 2013-2022
出版日: 2018年05月02日 ページ情報: 英文 274 Pages
概要

当レポートでは、世界および主要地域・国におけるBPOサービス市場の規模、セグメント別データ、主な動向や競合状況の分析、主要企業のプロファイルなどを提供しています。

エグゼクティブサマリー

  • 市場売上額
  • 市場売上額の予測
  • カテゴリー区分
  • 地域区分

イントロダクション

  • 本レポートについて
  • 対象読者
  • 本レポートの利用方法
  • 定義

世界のBPOサービス市場

  • 市場概要
  • 市場データ
  • 市場区分
  • 市場見通し
  • ファイブフォース分析

BPOサービス市場:アジア太平洋地域

  • 市場概要
  • 市場データ
  • 市場区分
  • 市場見通し
  • ファイブフォース分析

BPOサービス市場:欧州

  • 市場概要
  • 市場データ
  • 市場区分
  • 市場見通し
  • ファイブフォース分析

BPOサービス市場:フランス

  • 市場概要
  • 市場データ
  • 市場区分
  • 市場見通し
  • ファイブフォース分析
  • マクロ経済指標

BPOサービス市場:ドイツ

  • 市場概要
  • 市場データ
  • 市場区分
  • 市場見通し
  • ファイブフォース分析
  • マクロ経済指標

BPOサービス市場:イタリア

  • 市場概要
  • 市場データ
  • 市場区分
  • 市場見通し
  • ファイブフォース分析
  • マクロ経済指標

BPOサービス市場:日本

  • 市場概要
  • 市場データ
  • 市場区分
  • 市場見通し
  • ファイブフォース分析
  • マクロ経済指標

BPOサービス市場:オーストラリア

  • 市場概要
  • 市場データ
  • 市場区分
  • 市場見通し
  • ファイブフォース分析
  • マクロ経済指標

BPOサービス市場:カナダ

  • 市場概要
  • 市場データ
  • 市場区分
  • 市場見通し
  • ファイブフォース分析
  • マクロ経済指標

BPOサービス市場:中国

  • 市場概要
  • 市場データ
  • 市場区分
  • 市場見通し
  • ファイブフォース分析
  • マクロ経済指標

BPOサービス市場:オランダ

  • 市場概要
  • 市場データ
  • 市場区分
  • 市場見通し
  • ファイブフォース分析
  • マクロ経済指標

BPOサービス市場:スペイン

  • 市場概要
  • 市場データ
  • 市場区分
  • 市場見通し
  • ファイブフォース分析
  • マクロ経済指標

BPOサービス市場:英国

  • 市場概要
  • 市場データ
  • 市場区分
  • 市場見通し
  • ファイブフォース分析
  • マクロ経済指標

BPOサービス市場:米国

  • 市場概要
  • 市場データ
  • 市場区分
  • 市場見通し
  • ファイブフォース分析
  • マクロ経済指標

企業プロファイル

  • 主要企業

付録

  • 調査手法
  • MarketLineについて
目次
Product Code: MLIG180012-06

Summary

Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2013-17, and forecast to 2022). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Synopsis

Essential resource for top-line data and analysis covering the global BPO services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends and leading companies.

Key Highlights

BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.

CRM BPO services typically include consumer direct services, contact centre outsourcing (which includes customer care, sales and marketing, and technical product support), collection services, and claims & warranty services.

Knowledge process outsourcing (KPO) services include research and analytics services such as competitive analysis, quantitative research & analytics, risk management & analytics, strategy & business development research, financial research, and legal process outsourcing (LPO).

Finance & accounting BPO covers operations relating to financial support functions, such as accounts payable and receivable, general ledger, payment processing, invoice, purchase order management & processing, receipt & reconciliation, and management reporting.

HR outsourcing services include benefits administration, payroll services, recruitment outsourcing, relocation and assignment services, workforce administration & development services / talent management, and performance management.

Procurement BPO covers the outsourcing of key procurement processes including sourcing support and administration, contract management, demand management, supplier relationship management, and performance reporting.

Vertical-specific BPO covers the outsourcing of services that require domain expertise. Vertical-specific BPO includes a range of processes such as insurance and annuities policy administration, claims and transaction processing, credit card analytics for banks and insurers, patient administration, medical coding, clinical research, and drug discovery & development for healthcare providers and pharmaceuticals.

Any currency conversions used in the creation of this report have been calculated using constant 2017 annual average exchange rates.

The global BPO Services market had total revenues of $144.9bn in 2017, representing a compound annual growth rate (CAGR) of 3.3% between 2013 and 2017.

The vertical-specific BPO segment was the market's most lucrative in 2017, with total revenues of $40.4bn, equivalent to 27.9% of the market's overall value. The

The US is by far the largest global market, larger than Europe and the entire Asia-Pacific region.

Scope

  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the global BPO services market
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the global BPO services market
  • Leading company profiles reveal details of key BPO services market players' global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the global BPO services market with five year forecasts
  • Reasons to buy
  • What was the size of the global BPO services market by value in 2017?
  • What will be the size of the global BPO services market in 2022?
  • What factors are affecting the strength of competition in the global BPO services market?
  • How has the market performed over the last five years?
  • What are the main segments that make up the global BPO services market?

Table of Contents

EXECUTIVE SUMMARY 2

Market value 2

Market value forecast 2

Category segmentation 2

Geography segmentation 2

Introduction 21

What is this report about? 21

Who is the target reader? 21

How to use this report 21

Definitions 21

Global BPO Services 22

Market Overview 22

Market Data 23

Market Segmentation 24

Market outlook 26

Five forces analysis 27

BPO Services in Asia-Pacific 34

Market Overview 34

Market Data 35

Market Segmentation 36

Market outlook 38

Five forces analysis 39

BPO Services in Europe 46

Market Overview 46

Market Data 47

Market Segmentation 48

Market outlook 50

Five forces analysis 51

BPO Services in France 58

Market Overview 58

Market Data 59

Market Segmentation 60

Market outlook 62

Five forces analysis 63

Macroeconomic indicators 69

BPO Services in Germany 71

Market Overview 71

Market Data 72

Market Segmentation 73

Market outlook 75

Five forces analysis 76

Macroeconomic indicators 83

BPO Services in Italy 85

Market Overview 85

Market Data 86

Market Segmentation 87

Market outlook 89

Five forces analysis 90

Macroeconomic indicators 96

BPO Services in Japan 98

Market Overview 98

Market Data 99

Market Segmentation 100

Market outlook 102

Five forces analysis 103

Macroeconomic indicators 109

BPO Services in Australia 111

Market Overview 111

Market Data 112

Market Segmentation 113

Market outlook 115

Five forces analysis 116

Macroeconomic indicators 122

BPO Services in Canada 124

Market Overview 124

Market Data 125

Market Segmentation 126

Market outlook 128

Five forces analysis 129

Macroeconomic indicators 135

BPO Services in China 137

Market Overview 137

Market Data 138

Market Segmentation 139

Market outlook 141

Five forces analysis 142

Macroeconomic indicators 149

BPO Services in The Netherlands 151

Market Overview 151

Market Data 152

Market Segmentation 153

Market outlook 155

Five forces analysis 156

Macroeconomic indicators 162

BPO Services in Spain 164

Market Overview 164

Market Data 165

Market Segmentation 166

Market outlook 168

Five forces analysis 169

Macroeconomic indicators 176

BPO Services in The United Kingdom 178

Market Overview 178

Market Data 179

Market Segmentation 180

Market outlook 182

Five forces analysis 183

Macroeconomic indicators 189

BPO Services in The United States 191

Market Overview 191

Market Data 192

Market Segmentation 193

Market outlook 195

Five forces analysis 196

Macroeconomic indicators 202

Company Profiles 204

Leading Companies 204

Appendix 272

Methodology 272

About MarketLine 273

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