特集 : 国別レポートが13,000件から検索可能になりました!

特集 : 海外市場の委託調査がセミカスタムベースでお手軽にできます

株式会社グローバルインフォメーション
表紙
市場調査レポート
商品コード
967413

クラウドコンタクトセンターの世界市場 (~2025年):コンポーネント (ソリューション・サービス)・展開モデル (パブリッククラウド・プライベートクラウド)・組織規模・産業 (BFSI・通信・小売&消費財)・地域別

Cloud-based Contact Center Market by Component (Solutions and Services), Deployment Model (Public Cloud and Private Cloud), Organization Size, Industry (BFSI, Telecommunications, and Retail and Consumer Goods), and Region - Global Forecast to 2025

出版日: | 発行: MarketsandMarkets | ページ情報: 英文 280 Pages | 納期: 即納可能 即納可能とは

価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=105.15円
クラウドコンタクトセンターの世界市場 (~2025年):コンポーネント (ソリューション・サービス)・展開モデル (パブリッククラウド・プライベートクラウド)・組織規模・産業 (BFSI・通信・小売&消費財)・地域別
出版日: 2020年10月22日
発行: MarketsandMarkets
ページ情報: 英文 280 Pages
納期: 即納可能 即納可能とは
  • 全表示
  • 概要
  • 目次
概要

世界のクラウドコンタクトセンターの市場規模は予測期間中25.8%のCAGRで推移し、2020年の115億米ドルから、2025年には361億米ドルの規模に成長すると予測されています。

新型コロナウイルス感染症 (COVID-19) により、デジタルビジネストランスフォーメーションは、より困難ながらも緊急性の高い要件となっています。あらゆる産業が経済的な打撃を受けているため、大手事業者はコスト効率が高く生産性の高いデジタルソリューションを顧客に提供しています。組織や機関の突然の閉鎖により、クラウドソリューションやその他のオンラインサービスへの需要が高まっています。IT、ITeS、通信、BFSI、メディア&エンターテイメントなどの産業向けクラウドコンタクトセンターの市場は、在宅ワークなどの取り組みなどから、プラスの影響を受けています。

当レポートでは、世界のクラウドコンタクトセンターの市場を調査し、市場の定義と概要、バリューチェーン、COVID-19 およびその他の市場影響因子の分析、技術・特許の動向、ケーススタディ、市場規模の推移・予測、コンポーネント・用途・導入モデル・データセンタータイプ・産業・地域/主要国など各種区分別の内訳、競合環境、主要企業のプロファイルなどをまとめています。

第1章 イントロダクション

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 重要考察

第5章 市場概要・産業動向

  • 市場力学
    • 促進要因
    • 抑制要因
    • 市場機会
    • 課題
  • COVID-19:市場力学への影響
    • 成長要因・機会
    • 抑制要因・課題
  • ケーススタディ
  • バリューチェーン分析
  • マーケットエコシステム
  • 技術分析
  • 価格分析
  • 特許分析

第6章 市場分析・予測:コンポーネント別

  • ソリューション
    • オムニチャネルルーティング
    • ワークフォースエンゲージメント管理
    • レポーティング・アナリティクス
    • 顧客エンゲージメント管理
    • その他
  • サービス
    • コンサルティング
    • 実装・統合
    • トレーニング・サポート・メンテナンス

第7章 市場分析・予測:展開モデル別

  • パブリッククラウド
  • プライベートクラウド

第8章 市場分析・予測:組織規模別

  • 大企業
  • 中小企業

第9章 市場分析・予測:産業別

  • 銀行・金融サービス・保険
  • 通信
  • IT・ITES
  • 政府・公共部門
  • 小売・消費財
  • 製造
  • エネルギー・ユーティリティ
  • メディア・エンターテインメント
  • ヘルスケア・ライフサイエンス
  • その他

第10章 市場分析・予測:地域・主要国別

  • 北米
  • 欧州
  • アジア太平洋
  • 中東・アフリカ
  • ラテンアメリカ

第11章 競合情勢

  • 市場評価の枠組み
  • 市場シェア分析
  • 主要企業の収益分析
  • 企業評価マトリックス
  • 企業評価マトリックス:中小企業/スタートアップ

第12章 企業プロファイル

  • NICE
  • GENESYS
  • FIVE9
  • VONAGE
  • TALKDESK
  • 8X8
  • CISCO
  • AVAYA
  • SERENOVA
  • CONTENT GURU
  • ASPECT SOFTWARE
  • RINGCENTRAL
  • ENGHOUSE INTERACTIVE
  • 3CLOGIC
  • AMEYO
  • TWILIO
  • VOCALCOM
  • EVOLVE IP
  • 中小企業/スタートアップ:プロファイル
    • PYPESTREAM
    • TECHSEE
    • AIRCALL
    • SENTIMENT MACHINES
    • NUBITEL
    • JUSTCALL
    • DIALER360
    • SERVETEL
    • NEODOVE
    • RULAI

第13章 隣接市場・関連市場

第14章 付録

目次
Product Code: TC 2662

The global cloud-based contact center market size is expected to grow at a Compound Annual Growth Rate (CAGR) of 25.8% during the forecast period, to reach USD 36.1 billion by 2025 from USD 11.5 billion in 2020. Digital business transformation has entered a more challenging and urgency-driven phase due to the COVID-19 pandemic. Global giants provide customers with cost-effective and productive digital solutions as every industry is economically hard-hit by the pandemic. The sudden shutdowns of organizations and institutions increased the demand for cloud solutions and other online services. The cloud-based contact center market in industries such as IT and ITeS, telecommunications, BFSI, and media and entertainment, has impacted positively due to the work from the home initiative. Cloud-based contact centers are independent of the location they are situated, enabling agents, supervisors, and administrators to access them from anywhere through a phone or by an internet connection. Enterprises across the globe are recovering gradually and are expected to get back on gradually by mid of 2021.

The omnichannel segment is expected to have the largest market size during the forecast period

The omnichannel routing solutions comprise digital channels, Interactive Voice Response (IVR), ACD, dialer, and virtual agent. COmnichannel solutions empower to designates certain calls to different agents and locations depending on a variety of factors. Focusing on call routing enables organizations to manage thousands of calls continuously without compromising with customer satisfaction. Moreover, organizations could easily manage spikes in call volume by intelligently distributing calls among multiple contact centers, including remote centers and home-based agents, with the unique omnichannel technology.

The large enterprise segment is expected to have a larger market share during the forecast period

The cloud-based contact center market has been segmented based on organization size into Small and Medium-sized Enterprises (SMEs) and large enterprises. The major benefit large enterprises receive with the implementation of cloud transformation is that the cloud services are maintained and supported by the vendors themselves. Moreover, firms could thereby engage their employees in more strategic business tasks. The demand for flexible, scalable, and convenient solutions for large enterprises pushes service providers to come up with new technologies and offer innovative solutions. Hence, the cloud-based contact center market for large enterprises is expected to grow at a significant rate.

The BFSI industry is expected to hold the largest market share in 2020.

The BFSI industry is adopting cloud services as it helps save operational costs and offers high business continuity. Banks' customer information is stored across a variety of systems. Having this information readily available for customer service channels is crucial to meet stated objectives and provide seamless customer experiences. With the help of cloud-based solutions, contact center agents can enhance customer experiences through increased speed and better quality of call resolution. Moreover, a cloud-based contact center ensures business continuity by focusing on issues such as manageability, scalability, and higher efficiency.

North America to hold the largest market size, and Asia Pacific (APAC) to grow at a higher rate during the forecast period

North America is estimated to capture the largest market share in 2020, and the trend is expected to continue during the forecast period. Growth in the adoption of cloud-based services in SMEs and large enterprises is expected to drive revenue growth in this region. On the other hand, the cloud-based contact center market in Asia Pacific (APAC) is expected to witness exponential growth and is projected to be one of the fastest-growing regions in the global cloud-based contact center market. This is attributed to the large-scale adoption of cost-effective cloud-based solutions in these regions.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with the key people.

The breakup of the profiles of the primary participants as follows:

  • By Company Type: Tier I: 33%, Tier II: 25%, and Tier III: 42%
  • By Designation: C-Level: 31%, D-Level: 34%, and Others: 35%
  • By Region: North America: 42%, Europe: 28%, APAC: 22%, and RoW: 8%

The report profiles the following key vendors:

  • 1. NICE (Israel)
  • 2. Genesys (US)
  • 3. Five9 (US)
  • 4. Vonage (US)
  • 5. Talkdesk (US)
  • 6. 8x8 (US)
  • 7. Cisco (US)
  • 8. Avaya (US)
  • 9. Serenova (US)
  • 10. Content Guru (UK)
  • 11. Aspect Software (US)
  • 12. RingCentral (US)
  • 13. Enghouse Interactive (US)
  • 14. 3CLogic (US)
  • 15. Ameyo (India)
  • 16. Twilio (US)
  • 17. Vocalcom (France)
  • 18. Evolve IP (US)
  • 19. Pypestream (US)
  • 20. TechSee (US)
  • 21. Sentiment Machines (UK)
  • 22. AirCall (US)
  • 23. Nubitel (Singapore)
  • 24. JustCall (US)
  • 25. Dialer360 (UK)
  • 26. Servetel (India)
  • 27. NeoDove (India)
  • 28. Rulai (US)

Research Coverage:

The report segments the global cloud-based contact center market by component, incuding solutions and services. By the deployment model, the cloud-based contact center market has been segmented into public cloud and private cloud. Based on organization size, the market has been classified into Small and Medium-sized Enterprises (SMEs) and large enterprises. By industry, the cloud-based contact center market has been classified into Banking, Financial Services and Insurance (BFSI); telecommunications; IT and Information Technology-enabled Services (ITeS); government and public sector; retail and consumer goods; manufacturing; energy and utilities; media and entertainment; healthcare and life sciences; and others (travel and hospitality,transportation and logistics, and education). By region, the market has been segmented into North America, Europe, APAC, MEA, and Latin America.

Key Benefits of Buying the Report:

The report will help the market leaders/new entrants in the cloud-based contact center market with information on the closest approximations of the revenue numbers for the overall cloud-based contact center market and the subsegments. The report will help stakeholders understand the competitive landscape and gain more insights to better position their businesses and to plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 INTRODUCTION TO COVID-19
  • 1.2 COVID-19 HEALTH ASSESSMENT
    • FIGURE 1 COVID-19: GLOBAL PROPAGATION
    • FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES
  • 1.3 COVID-19 ECONOMIC ASSESSMENT
    • FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020
    • 1.3.1 COVID-19 ECONOMIC IMPACT-SCENARIO ASSESSMENT
    • FIGURE 4 FACTORS IMPACTING GLOBAL ECONOMY
    • FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY
  • 1.4 OBJECTIVES OF THE STUDY
  • 1.5 MARKET DEFINITION
    • 1.5.1 INCLUSIONS AND EXCLUSIONS
  • 1.6 MARKET SCOPE
    • 1.6.1 MARKET SEGMENTATION
    • 1.6.2 REGIONS COVERED
    • 1.6.3 YEARS CONSIDERED FOR THE STUDY
  • 1.7 CURRENCY CONSIDERED
    • TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2017-2019
  • 1.8 STAKEHOLDERS
  • 1.9 SUMMARY OF CHANGES

2 RESEARCH METHODOLOGY

  • 2.1 RESEARCH DATA
    • FIGURE 6 CLOUD-BASED CONTACT CENTER MARKET: RESEARCH DESIGN
    • 2.1.1 SECONDARY DATA
    • 2.1.2 PRIMARY DATA
    • TABLE 2 PRIMARY INTERVIEWS
      • 2.1.2.1 Breakup of primary profiles
      • 2.1.2.2 Key industry insights
  • 2.2 MARKET BREAKUP AND DATA TRIANGULATION
    • FIGURE 7 DATA TRIANGULATION
  • 2.3 MARKET SIZE ESTIMATION
    • FIGURE 8 CLOUD-BASED CONTACT CENTER MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
    • 2.3.1 TOP-DOWN APPROACH
    • 2.3.2 BOTTOM-UP APPROACH
    • FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY ̶ APPROACH 1 (SUPPLY SIDE): REVENUE OF SOLUTIONS/SERVICES OF THE CLOUD-BASED CONTACT CENTER MARKET
    • FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY ̶ APPROACH 2 BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE OF ALL SOLUTIONS/SERVICES OF THE CLOUD-BASED CONTACT CENTER MARKET
    • FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY-APPROACH 3-BOTTOM-UP (DEMAND SIDE): SIZE OF THE CLOUD-BASED CONTACT CENTER MARKET THROUGH OVERALL CLOUD-BASED CONTACT CENTER SPENDING
  • 2.4 MARKET FORECAST
    • TABLE 3 FACTOR ANALYSIS
  • 2.5 COMPANY EVALUATION MATRIX METHODOLOGY
    • FIGURE 12 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE
  • 2.6 SMALL AND MEDIUM-SIZED ENTERPRISES/ STARTUP COMPETITIVE EVALUATION MATRIX METHODOLOGY
    • FIGURE 13 SMALL AND MEDIUM-SIZED ENTERPRISES/STARTUPSME COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE
  • 2.7 ASSUMPTIONS FOR THE STUDY
  • 2.8 STUDY LIMITATIONS

3 EXECUTIVE SUMMARY

    • FIGURE 14 CLOUD-BASED CONTACT CENTER MARKET: GLOBAL SNAPSHOT
    • FIGURE 15 TOP GROWING SEGMENTS IN THE CLOUD-BASED CONTACT CENTER MARKET
    • FIGURE 16 SOLUTIONS SEGMENT TO HOLD A LARGER MARKET SIZE DURING THE FORECAST PERIOD
    • FIGURE 17 LARGE ENTERPRISES SEGMENT TO HOLD A LARGER MARKET SIZE DURING THE FORECAST PERIOD
    • FIGURE 18 BANKING, FINANCIAL SERVICES, AND INSURANCE INDUSTRY TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
    • FIGURE 19 CLOUD-BASED CONTACT CENTER MARKET: REGIONAL SNAPSHOT

4 PREMIUM INSIGHTS

  • 4.1 ATTRACTIVE GROWTH OPPORTUNITIES IN THE CLOUD-BASED CONTACT CENTER MARKET
    • FIGURE 20 INCREASING ADOPTION OF CLOUD-BASED OFFERINGS TO FUEL THE GROWTH OF THE CLOUD-BASED CONTACT CENTER MARKET
  • 4.2 CLOUD-BASED CONTACT CENTER MARKET: BY DEPLOYMENT MODEL, 2020 VS 2025
    • FIGURE 21 PUBLIC CLOUD SEGMENT TO HOLD A LARGER MARKET SIZE DURING THE FORECAST PERIOD
  • 4.3 CLOUD-BASED CONTACT CENTER MARKET: BY SOLUTION, 2020 VS 2025
    • FIGURE 22 OMNICHANNEL ROUTING SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
  • 4.4 MARKET INVESTMENT SCENARIO
    • FIGURE 23 ASIA PACIFIC TO EMERGE AS THE BEST MARKET FOR INVESTMENT OVER THE NEXT FIVE YEARS

5 MARKET OVERVIEW AND INDUSTRY TREND

  • 5.1 INTRODUCTION
    • FIGURE 24 CLOUD-BASED CONTACT CENTER MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
    • 5.1.1 DRIVERS
      • 5.1.1.1 Rising adoption of SMAC technologies
      • 5.1.1.2 Role of social media in cloud-based contact center operations
      • 5.1.1.3 Benefits of SMAC technologies in contact centers
      • 5.1.1.4 Increasing adoption of cloud-based contact centers due to COVID-19
    • FIGURE 25 IMPACT OF COVID-19 ON CALL CENTER VOLUME
      • 5.1.1.5 Rising number of channels to reach end customers
      • 5.1.1.6 Growing need for personalized and streamlined customer interactions
      • 5.1.1.7 Faster deployment, scalability, and flexibility of cloud-based contact centers
      • 5.1.1.8 Better business continuity with cloud-based contact centers
    • 5.1.2 RESTRAINTS
      • 5.1.2.1 Inadequate network bandwidth in the emerging economies
      • 5.1.2.2 Cyber attacks impacting business operations
    • 5.1.3 OPPORTUNITIES
      • 5.1.3.1 Enhanced customer experience to increase cloud-based contact center adoption
    • FIGURE 26 MOST EXCITING BUSINESS OPPORTUNITY
      • 5.1.3.2 Need to analyze audio conversations in real time
      • 5.1.3.3 Shifting focus of enterprises towards the work from home culture
      • 5.1.3.4 Implementation of AI, analytics, and NLP Capabilities to add value in existing cloud-based contact centers
    • FIGURE 27 ROLE OF ARTIFICIAL INTELLIGENCE IN CONTACT CENTER TRANSFORMATION
    • 5.1.4 CHALLENGES
      • 5.1.4.1 Privacy and data security aspects
      • 5.1.4.2 Organizational, technical, and operational difficulties while moving contact centers in cloud
      • 5.1.4.3 Integration of mobility with the existing capabilities
    • FIGURE 28 INTEGRATION OF MOBILITY IN EXISTING CAPABILITIES OF CONTACT CENTERS
  • 5.2 COVID-19-DRIVEN MARKET DYNAMICS
    • 5.2.1 DRIVERS AND OPPORTUNITIES
    • 5.2.2 RESTRAINTS AND CHALLENGES
  • 5.3 CASE STUDY ANALYSIS
    • 5.3.1 CASE STUDY 1: BANKING, FINANCIAL SERVICES, AND INSURANCE
    • 5.3.2 CASE STUDY 2: RETAIL
    • 5.3.3 CASE STUDY 3: HEALTHCARE
    • 5.3.4 CASE STUDY 4: TELECOMMUNICATIONS
    • 5.3.5 CASE STUDY 5: INFORMATION TECHNOLOGY
    • 5.3.6 CASE STUDY 6: GOVERNMENT
    • 5.3.7 CASE STUDY 7: MEDIA AND ENTERTAINMENT
  • 5.4 CLOUD-BASED CONTACT CENTER MARKET: VALUE CHAIN ANALYSIS
    • FIGURE 29 CLOUD-BASED CONTACT CENTER MARKET: VALUE CHAIN ANALYSIS
  • 5.5 MARKET ECOSYSTEM
    • FIGURE 30 CLOUD-BASED CONTACT CENTER MARKET ECOSYSTEM
  • 5.6 TECHNOLOGY ANALYSIS
    • 5.6.1 ADVANCED ANALYTICS
      • 5.6.1.1 Data analytics
      • 5.6.1.2 Speech analytics
      • 5.6.1.3 Sentiment analytics
    • 5.6.2 ARTIFICIAL INTELLIGENCE
      • 5.6.2.1 Machine Learning
      • 5.6.2.2 Natural Language Processing
  • 5.7 PRICING ANALYSIS
  • 5.8 PATENT ANALYSIS

6 CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT

  • 6.1 INTRODUCTION
    • FIGURE 31 SOLUTIONS SEGMENT TO HOLD A LARGER MARKET SIZE IN 2020
    • 6.1.1 COMPONENT: CLOUD-BASED CONTACT CENTER MARKET DRIVERS
    • 6.1.2 COMPONENT: COVID-19 IMPACT
    • TABLE 4 CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 5 CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
  • 6.2 SOLUTIONS
    • FIGURE 32 REPORTING AND ANALYTICS SOLUTION TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
    • TABLE 6 SOLUTIONS: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY TYPE, 2015-2019 (USD MILLION)
    • TABLE 7 SOLUTIONS: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY TYPE, 2020-2025 (USD MILLION)
    • TABLE 8 SOLUTIONS: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 9 SOLUTIONS: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
    • 6.2.1 OMNICHANNEL ROUTING
      • 6.2.1.1 Digital Channels
      • 6.2.1.2 Interactive Voice Response
      • 6.2.1.3 Automatic Call Distributor
      • 6.2.1.4 Dialer
      • 6.2.1.5 Virtual Agents
    • TABLE 10 OMNICHANNEL ROUTING: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 11 OMNICHANNEL ROUTING: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
    • 6.2.2 WORKFORCE ENGAGEMENT MANAGEMENT
      • 6.2.2.1 Workforce Optimization
      • 6.2.2.2 Call Recording and Quality Management
    • TABLE 12 WORKFORCE ENGAGEMENT MANAGEMENT: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 13 WORKFORCE ENGAGEMENT MANAGEMENT: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
    • 6.2.3 REPORTING AND ANALYTICS
      • 6.2.3.1 Historical and Customized Reports
      • 6.2.3.2 Speech analytics
      • 6.2.3.3 Text Analytics
    • TABLE 14 REPORTING AND ANALYTICS: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 15 REPORTING AND ANALYTICS: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
    • 6.2.4 CUSTOMER ENGAGEMENT MANAGEMENT
    • TABLE 16 CUSTOMER ENGAGEMENT MANAGEMENT: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 17 CUSTOMER ENGAGEMENT MANAGEMENT: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
    • 6.2.5 OTHERS
    • TABLE 18 OTHERS SOLUTIONS: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 19 OTHERS SOLUTIONS: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
  • 6.3 SERVICES
    • 6.3.1 CONSULTING
    • 6.3.2 IMPLEMENTATION AND INTEGRATION
    • 6.3.3 TRAINING, AND SUPPORT AND MAINTENANCE
    • TABLE 20 SERVICES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 21 SERVICES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)

7 CLOUD-BASED CONTACT CENTER MARKET, BY DEPLOYMENT MODEL

  • 7.1 INTRODUCTION
    • FIGURE 33 PUBLIC CLOUD SEGMENT TO HOLD A LARGER MARKET SIZE IN 2020
    • 7.1.1 DEPLOYMENT MODEL: CLOUD-BASED CONTACT CENTER MARKET DRIVERS
    • 7.1.2 DEPLOYMENT MODEL: COVID-19 IMPACT
    • TABLE 22 CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2019 (USD MILLION)
    • TABLE 23 CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020-2025 (USD MILLION)
  • 7.2 PUBLIC CLOUD
    • TABLE 24 PUBLIC CLOUD: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 25 PUBLIC CLOUD: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
  • 7.3 PRIVATE CLOUD
    • TABLE 26 PRIVATE CLOUD: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 27 PRIVATE CLOUD: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)

8 CLOUD-BASED CONTACT CENTER MARKET, BY ORGANIZATION SIZE

  • 8.1 INTRODUCTION
    • FIGURE 34 LARGE ENTERPRISES SEGMENT TO HOLD A LARGER MARKET SIZE IN 2020
    • 8.1.1 ORGANIZATION SIZE: CLOUD-BASED CONTACT CENTER MARKET DRIVERS
    • 8.1.2 ORGANIZATION SIZE: COVID-19 IMPACT
    • TABLE 28 CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 29 CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
  • 8.2 LARGE ENTERPRISES
    • TABLE 30 LARGE ENTERPRISES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 31 LARGE ENTERPRISES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
  • 8.3 SMALL AND MEDIUM-SIZED ENTERPRISES
    • TABLE 32 SMALL AND MEDIUM-SIZED ENTERPRISES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 33 SMALL AND MEDIUM-SIZED ENTERPRISES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)

9 CLOUD-BASED CONTACT CENTER MARKET, BY INDUSTRY

  • 9.1 INTRODUCTION
    • FIGURE 35 BANKING, FINANCIAL SERVICES, AND INSURANCE INDUSTRY TO HOLD THE LARGEST MARKET SIZE IN 2020
    • 9.1.1 INDUSTRIES: CLOUD-BASED CONTACT CENTER MARKET DRIVERS
    • 9.1.2 INDUSTRIES: COVID-19 IMPACT
    • TABLE 34 CLOUD-BASED CONTACT CENTER MARKET SIZE, BY INDUSTRY, 2015-2019 (USD MILLION)
    • TABLE 35 CLOUD-BASED CONTACT CENTER MARKET SIZE, BY INDUSTRY, 2020-2025 (USD MILLION)
  • 9.2 BANKING, FINANCIAL SERVICES, AND INSURANCE
    • TABLE 36 BANKING, FINANCIAL SERVICES, AND INSURANCE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 37 BANKING, FINANCIAL SERVICES, AND INSURANCE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
  • 9.3 TELECOMMUNICATIONS
    • TABLE 38 TELECOMMUNICATIONS: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 39 TELECOMMUNICATIONS: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
  • 9.4 IT AND ITES
    • TABLE 40 IT AND ITES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 41 IT AND ITES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
  • 9.5 GOVERNMENT AND PUBLIC SECTOR
    • TABLE 42 GOVERNMENT AND PUBLIC SECTOR: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 43 GOVERNMENT AND PUBLIC SECTOR: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
  • 9.6 RETAIL AND CONSUMER GOODS
    • TABLE 44 RETAIL AND CONSUMER GOODS: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 45 RETAIL AND CONSUMER GOODS: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
  • 9.7 MANUFACTURING
    • TABLE 46 MANUFACTURING: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 47 MANUFACTURING: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
  • 9.8 ENERGY AND UTILITIES
    • TABLE 48 ENERGY AND UTILITIES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 49 ENERGY AND UTILITIES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
  • 9.9 MEDIA AND ENTERTAINMENT
    • TABLE 50 MEDIA AND ENTERTAINMENT: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 51 MEDIA AND ENTERTAINMENT: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
  • 9.10 HEALTHCARE AND LIFE SCIENCES
    • TABLE 52 HEALTHCARE AND LIFE SCIENCES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 53 HEALTHCARE AND LIFE SCIENCES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
  • 9.11 OTHERS
    • TABLE 54 OTHERS INDUSTRY: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 55 OTHERS INDUSTRY: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)

10 CLOUD-BASED CONTACT CENTER MARKET, BY REGION

  • 10.1 INTRODUCTION
    • FIGURE 36 NORTH AMERICA TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
    • TABLE 56 CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 57 CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
  • 10.2 NORTH AMERICA
    • 10.2.1 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET DRIVERS
    • 10.2.2 NORTH AMERICA: COVID-19 IMPACT
    • 10.2.3 NORTH AMERICA: REGULATORY IMPLICATIONS
    • 10.2.4 UNITED STATES SECURITIES AND EXCHANGE COMMISSION
    • 10.2.5 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION 27001
    • 10.2.6 CALIFORNIA CONSUMER PRIVACY ACT
    • 10.2.7 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996
    • 10.2.8 SARBANES-OXLEY ACT OF 2002
    • FIGURE 37 NORTH AMERICA: MARKET SNAPSHOT
    • TABLE 58 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 59 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 60 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2015-2019 (USD MILLION)
    • TABLE 61 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2020-2025 (USD MILLION)
    • TABLE 62 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2019 (USD MILLION)
    • TABLE 63 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020-2025 (USD MILLION)
    • TABLE 64 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 65 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • TABLE 66 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY INDUSTRY, 2015-2019 (USD MILLION)
    • TABLE 67 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY INDUSTRY, 2020-2025 (USD MILLION)
    • TABLE 68 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2015-2019 (USD MILLION)
    • TABLE 69 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2020-2025 (USD MILLION)
    • 10.2.9 UNITED STATES
    • TABLE 70 UNITED STATES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 71 UNITED STATES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 72 UNITED STATES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2019 (USD MILLION)
    • TABLE 73 UNITED STATES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020-2025 (USD MILLION)
    • TABLE 74 UNITED STATES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 75 UNITED STATES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 10.2.10 CANADA
    • TABLE 76 CANADA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 77 CANADA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 78 CANADA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2019 (USD MILLION)
    • TABLE 79 CANADA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020-2025 (USD MILLION)
    • TABLE 80 CANADA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 81 CANADA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
  • 10.3 EUROPE
    • 10.3.1 EUROPE: CLOUD-BASED CONTACT CENTER MARKET DRIVERS
    • 10.3.2 EUROPE: COVID-19 IMPACT
    • 10.3.3 EUROPE: REGULATORY IMPLICATIONS
    • 10.3.4 GENERAL DATA PROTECTION REGULATION
    • 10.3.5 EUROPEAN CYBERSECURITY ACT
    • TABLE 82 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 83 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 84 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2015-2019 (USD MILLION)
    • TABLE 85 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2020-2025 (USD MILLION)
    • TABLE 86 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2019 (USD MILLION)
    • TABLE 87 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020-2025 (USD MILLION)
    • TABLE 88 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 89 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • TABLE 90 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY INDUSTRY, 2015-2019 (USD MILLION)
    • TABLE 91 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY INDUSTRY, 2020-2025 (USD MILLION)
    • TABLE 92 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2015-2019 (USD MILLION)
    • TABLE 93 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2020-2025 (USD MILLION)
    • 10.3.6 UNITED KINGDOM
    • TABLE 94 UNITED KINGDOM: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 95 UNITED KINGDOM: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 96 UNITED KINGDOM: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2019 (USD MILLION)
    • TABLE 97 UNITED KINGDOM: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020-2025 (USD MILLION)
    • TABLE 98 UNITED KINGDOM: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 99 UNITED KINGDOM: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 10.3.7 GERMANY
    • TABLE 100 GERMANY: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 101 GERMANY: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 102 GERMANY: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2019 (USD MILLION)
    • TABLE 103 GERMANY: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020-2025 (USD MILLION)
    • TABLE 104 GERMANY: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 105 GERMANY: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 10.3.8 FRANCE
    • TABLE 106 FRANCE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 107 FRANCE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 108 FRANCE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2019 (USD MILLION)
    • TABLE 109 FRANCE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020-2025 (USD MILLION)
    • TABLE 110 FRANCE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 111 FRANCE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 10.3.9 REST OF EUROPE
    • TABLE 112 REST OF EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 113 REST OF EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 114 REST OF EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2019 (USD MILLION)
    • TABLE 115 REST OF EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020-2025 (USD MILLION)
    • TABLE 116 REST OF EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 117 REST OF EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION) 150
  • 10.4 ASIA PACIFIC
    • 10.4.1 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET DRIVERS
    • 10.4.2 ASIA PACIFIC: COVID-19 IMPACT
    • 10.4.3 ASIA PACIFIC: REGULATORY IMPLICATIONS
    • 10.4.4 PERSONAL DATA PROTECTION ACT
    • 10.4.5 THE SINGAPORE STANDARD SS 564
    • 10.4.6 INTERNET DATA CENTER IN CHINA
    • FIGURE 38 ASIA PACIFIC: REGIONAL SNAPSHOT
    • TABLE 118 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 119 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 120 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2015-2019 (USD MILLION)
    • TABLE 121 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2020-2025 (USD MILLION)
    • TABLE 122 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2019 (USD MILLION)
    • TABLE 123 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020-2025 (USD MILLION)
    • TABLE 124 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 125 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • TABLE 126 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY INDUSTRY, 2015-2019 (USD MILLION)
    • TABLE 127 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY INDUSTRY, 2020-2025 (USD MILLION)
    • TABLE 128 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2015-2019 (USD MILLION)
    • TABLE 129 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2020-2025 (USD MILLION)
    • 10.4.7 CHINA
    • TABLE 130 CHINA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 131 CHINA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 132 CHINA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2019 (USD MILLION)
    • TABLE 133 CHINA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020-2025 (USD MILLION)
    • TABLE 134 CHINA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 135 CHINA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 10.4.8 JAPAN
    • TABLE 136 JAPAN: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 137 JAPAN: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 138 JAPAN: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2019 (USD MILLION)
    • TABLE 139 JAPAN: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020-2025 (USD MILLION)
    • TABLE 140 JAPAN: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 141 JAPAN: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 10.4.9 INDIA
    • TABLE 142 INDIA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 143 INDIA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 144 INDIA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2019 (USD MILLION)
    • TABLE 145 INDIA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020-2025 (USD MILLION)
    • TABLE 146 INDIA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 147 INDIA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 10.4.10 AUSTRALIA AND NEW ZEALAND
    • TABLE 148 AUSTRALIA AND NEW ZEALAND: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 149 AUSTRALIA AND NEW ZEALAND: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 150 AUSTRALIA AND NEW ZEALAND: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2019 (USD MILLION)
    • TABLE 151 AUSTRALIA AND NEW ZEALAND: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020-2025 (USD MILLION)
    • TABLE 152 AUSTRALIA AND NEW ZEALAND: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 153 AUSTRALIA AND NEW ZEALAND: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 10.4.11 INDONESIA
    • TABLE 154 INDONESIA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 155 INDONESIA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 156 INDONESIA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2019 (USD MILLION)
    • TABLE 157 INDONESIA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020-2025 (USD MILLION)
    • TABLE 158 INDONESIA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 159 INDONESIA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 10.4.12 REST OF ASIA PACIFIC
    • TABLE 160 REST OF ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 161 REST OF ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 162 REST OF ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2019 (USD MILLION)
    • TABLE 163 REST OF ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020-2025 (USD MILLION)
    • TABLE 164 REST OF ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 165 REST OF ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
  • 10.5 MIDDLE EAST AND AFRICA
    • 10.5.1 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET DRIVERS
    • 10.5.2 MIDDLE EAST AND AFRICA: COVID-19 IMPACT
    • 10.5.3 MIDDLE EAST AND AFRICA: REGULATORY IMPLICATIONS
    • 10.5.4 PERSONAL DATA PROTECTION LAW
    • 10.5.5 CLOUD COMPUTING REGULATORY FRAMEWORK
    • TABLE 166 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 167 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 168 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2015-2019 (USD MILLION)
    • TABLE 169 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2020-2025 (USD MILLION)
    • TABLE 170 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2019 (USD MILLION)
    • TABLE 171 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020-2025 (USD MILLION)
    • TABLE 172 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 173 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • TABLE 174 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY INDUSTRY, 2015-2019 (USD MILLION)
    • TABLE 175 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY INDUSTRY, 2020-2025 (USD MILLION)
    • TABLE 176 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2015-2019 (USD MILLION)
    • TABLE 177 MIDDLE EAST AND AFRICA : CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2020-2025 (USD MILLION)
    • 10.5.6 KINGDOM OF SAUDI ARABIA
    • TABLE 178 KINGDOM OF SAUDI ARABIA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 179 KINGDOM OF SAUDI ARABIA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 180 KINGDOM OF SAUDI ARABIA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2019 (USD MILLION)
    • TABLE 181 KINGDOM OF SAUDI ARABIA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020-2025 (USD MILLION)
    • TABLE 182 KINGDOM OF SAUDI ARABIA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 183 KINGDOM OF SAUDI ARABIA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 10.5.7 UNITED ARAB EMIRATES
    • TABLE 184 UNITED ARAB EMIRATES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 185 UNITED ARAB EMIRATES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 186 UNITED ARAB EMIRATES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2019 (USD MILLION)
    • TABLE 187 UNITED ARAB EMIRATES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020-2025 (USD MILLION)
    • TABLE 188 UNITED ARAB EMIRATES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 189 UNITED ARAB EMIRATES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 10.5.8 SOUTH AFRICA
    • TABLE 190 SOUTH AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 191 SOUTH AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 192 SOUTH AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2019 (USD MILLION)
    • TABLE 193 SOUTH AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020-2025 (USD MILLION)
    • TABLE 194 SOUTH AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 195 SOUTH AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 10.5.9 REST OF MIDDLE EAST AND AFRICA
    • TABLE 196 REST OF MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 197 REST OF MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 198 REST OF MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2019 (USD MILLION)
    • TABLE 199 REST OF MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020-2025 (USD MILLION)
    • TABLE 200 REST OF MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 201 REST OF MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
  • 10.6 LATIN AMERICA
    • 10.6.1 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET DRIVERS
    • 10.6.2 LATIN AMERICA: COVID-19 IMPACT
    • 10.6.3 LATIN AMERICA: REGULATORY IMPLICATIONS
    • 10.6.4 FEDERAL LAW ON PROTECTION OF PERSONAL DATA HELD BY INDIVIDUALS
    • TABLE 202 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 203 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 204 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2015-2019 (USD MILLION)
    • TABLE 205 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2020-2025 (USD MILLION)
    • TABLE 206 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2019 (USD MILLION)
    • TABLE 207 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020-2025 (USD MILLION)
    • TABLE 208 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 209 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • TABLE 210 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY INDUSTRY, 2015-2019 (USD MILLION)
    • TABLE 211 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY INDUSTRY, 2020-2025 (USD MILLION)
    • TABLE 212 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2015-2019 (USD MILLION)
    • TABLE 213 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COUNTRY, 2020-2025 (USD MILLION)
    • 10.6.5 BRAZIL
    • TABLE 214 BRAZIL: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 215 BRAZIL: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 216 BRAZIL: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2019 (USD MILLION)
    • TABLE 217 BRAZIL: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020-2025 (USD MILLION)
    • TABLE 218 BRAZIL: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 219 BRAZIL: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 10.6.6 MEXICO
    • TABLE 220 MEXICO: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 221 MEXICO: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 222 MEXICO: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2019 (USD MILLION)
    • TABLE 223 MEXICO: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020-2025 (USD MILLION)
    • TABLE 224 MEXICO: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 225 MEXICO: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 10.6.7 REST OF LATIN AMERICA
    • TABLE 226 REST OF LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 227 REST OF LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 228 REST OF LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015-2019 (USD MILLION)
    • TABLE 229 REST OF LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020-2025 (USD MILLION)
    • TABLE 230 REST OF LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 231 REST OF LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)

11 COMPETITIVE LANDSCAPE

  • 11.1 MARKET EVALUATION FRAMEWORK
    • FIGURE 39 MARKET EVALUATION FRAMEWORK
  • 11.2 MARKET SHARE ANALYSIS
    • FIGURE 40 MARKET SHARE ANALYSIS OF COMPANIES IN THE CLOUD-BASED CONTACT CENTER MARKET
  • 11.3 HISTORICAL REVENUE ANALYSIS OF LEADING PLAYERS
    • FIGURE 41 HISTORICAL FIVE-YEAR REVENUE ANALYSIS OF LEADING PLAYERS, 2015-2019
  • 11.4 COMPANY EVALUATION MATRIX
    • 11.4.1 DEFINITIONS AND METHODOLOGY
    • TABLE 232 COMPANY EVALUATION MATRIX: CRITERIA AND WEIGHTAGE
    • 11.4.2 STAR
    • 11.4.3 EMERGING LEADERS
    • 11.4.4 PERVASIVE
    • 11.4.5 PARTICIPANT
    • FIGURE 42 CLOUD-BASED CONTACT CENTER MARKET (GLOBAL): COMPANY EVALUATION MATRIX, 2020
  • 11.5 SMALL AND MEDIUM ENTERPRISE / STARTUP EVALUATION MATRIX
    • 11.5.1 DEFINITIONS AND METHODOLOGY
    • TABLE 233 SMALL AND MEDIUM ENTERPRISE/STARTUP EVALUATION MATRIX: CRITERIA WEIGHTAGE
    • 11.5.2 PROGRESSIVE COMPANIES
    • 11.5.3 RESPONSIVE COMPANIES
    • 11.5.4 DYNAMIC COMPANIES
    • 11.5.5 STARTING BLOCKS
    • FIGURE 43 CLOUD-BASED CONTACT CENTER MARKET (GLOBAL): SME/START UP EVALUATION MATRIX, 2020

12 COMPANY PROFILES

  • 12.1 INTRODUCTION

(Business Overview, Products, Solutions & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)**

  • 12.2 NICE
    • FIGURE 44 NICE: COMPANY SNAPSHOT
  • 12.3 GENESYS
  • 12.4 FIVE9
    • FIGURE 45 FIVE9: COMPANY SNAPSHOT
  • 12.5 VONAGE
    • FIGURE 46 VONAGE: COMPANY SNAPSHOT
  • 12.6 TALKDESK
  • 12.7 8X8
    • FIGURE 47 8X8: COMPANY SNAPSHOT
  • 12.8 CISCO
    • FIGURE 48 CISCO: COMPANY SNAPSHOT
  • 12.9 AVAYA
    • FIGURE 49 AVAYA: COMPANY SNAPSHOT
  • 12.10 SERENOVA
  • 12.11 CONTENT GURU
  • 12.12 ASPECT SOFTWARE
  • 12.13 RINGCENTRAL
  • 12.14 ENGHOUSE INTERACTIVE
  • 12.15 3CLOGIC
  • 12.16 AMEYO
  • 12.17 TWILIO
  • 12.18 VOCALCOM
  • 12.19 EVOLVE IP

*Details on Business Overview, Products, Solutions, & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

  • 12.20 STARTUP/SME PROFILES
    • 12.20.1 PYPESTREAM
    • 12.20.2 TECHSEE
    • 12.20.3 AIRCALL
    • 12.20.4 SENTIMENT MACHINES
    • 12.20.5 NUBITEL
    • 12.20.6 JUSTCALL
    • 12.20.7 DIALER360
    • 12.20.8 SERVETEL
    • 12.20.9 NEODOVE
    • 12.20.10 RULAI

13 ADJACENT AND RELATED MARKETS

  • 13.1 INTRODUCTION
    • 13.1.1 RELATED MARKETS
    • 13.1.2 LIMITATIONS
  • 13.2 CONTACT CENTER SOFTWARE MARKET
    • 13.2.1 MARKET DEFINITION
    • TABLE 234 CONTACT CENTER SOFTWARE MARKET SIZE, BY COMPONENT, 2016-2023 (USD MILLION)
    • TABLE 235 SOFTWARE: CONTACT CENTER SOFTWARE MARKET SIZE, BY TYPE, 2016-2023 (USD MILLION)
    • TABLE 236 SOFTWARE: CONTACT CENTER SOFTWARE MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
    • TABLE 237 SERVICES: CONTACT CENTER SOFTWARE MARKET SIZE, BY TYPE, 2016-2023 (USD MILLION)
    • TABLE 238 SERVICES: CONTACT CENTER SOFTWARE MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • 13.3 CONTACT CENTER ANALYTICS MARKET
    • 13.3.1 MARKET DEFINITION
    • TABLE 239 CONTACT CENTER ANALYTICS MARKET SIZE, BY COMPONENT, 2015-2022 (USD MILLION)
    • TABLE 240 SOFTWARE: CONTACT CENTER ANALYTICS MARKET SIZE, BY TYPE, 2015-2022 (USD MILLION)
    • TABLE 241 SERVICES: CONTACT CENTER ANALYTICS MARKET SIZE, BY TYPE, 2015-2022 (USD MILLION)

14 APPENDIX

  • 14.1 DISCUSSION GUIDE
  • 14.2 KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 14.3 AVAILABLE CUSTOMIZATIONS
  • 14.4 RELATED REPORTS
  • 14.5 AUTHOR DETAILS 278
株式会社グローバルインフォメーション
© Copyright 1996-2020, Global Information, Inc. All rights reserved.