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967190

スピーチアナリティクスの世界市場 (~2025年):コンポーネント (ソリューション (インデックス作成&クエリ・音声エンジン)・サービス)・用途 (カスタマーエクスペリエンス管理・競合情報)・産業・組織規模・展開モード・地域別

Speech Analytics Market by Component (Solutions (Indexing & Query, Speech Engine) & Services), Application (Customer Experience Management, Competitive Intelligence), Vertical, Organization Size, Deployment Mode, & Region - Global Forecast to 2025

出版日: | 発行: MarketsandMarkets | ページ情報: 英文 381 Pages | 納期: 即納可能 即納可能とは

価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=105.15円
スピーチアナリティクスの世界市場 (~2025年):コンポーネント (ソリューション (インデックス作成&クエリ・音声エンジン)・サービス)・用途 (カスタマーエクスペリエンス管理・競合情報)・産業・組織規模・展開モード・地域別
出版日: 2020年10月20日
発行: MarketsandMarkets
ページ情報: 英文 381 Pages
納期: 即納可能 即納可能とは
  • 全表示
  • 概要
  • 目次
概要

世界のスピーチアナリティクスの市場規模は予測期間中20.2%のCAGRで推移し、2020年の15億米ドルから、2025年には38億米ドルの規模に成長すると予測されています。

ソリューション別で見ると、レポーティングおよび視覚化ツールの部門が予測期間中最大の成長を示すと予測されています。同部門は、デスクトップアクティビティアナリティクスとスピーチアナリティクスソリューションを組み合わせることで、エージェントのパフォーマンスをより適切に管理し、顧客体験を向上させることができることから、成長が期待されています。また、用途別では、競合情報の部門が期間中最大のCAGRを示す見通しです。

当レポートでは、世界のスピーチ アナリティクスの市場を調査し、市場の定義と概要、バリューチェーン、新型コロナウイルス感染症 (COVID-19) およびその他の市場影響因子の分析、関連法規制、技術・特許の動向、ケーススタディ、市場規模の推移・予測、ソリューション・サービス・用途・組織規模・展開区分・産業・地域/主要国など各種区分別の内訳、競合環境、主要企業のプロファイルなどをまとめています。

第1章 イントロダクション

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 重要考察

第5章 市場概要

  • 市場力学
    • 促進要因
    • 抑制要因
    • 市場機会
    • 課題
    • 累積成長分析
  • 産業動向
  • ケーススタディ
  • 特許分析
  • バリューチェーン分析
  • 技術分析
  • 規制の影響
  • 価格分析

第6章 COVID-19の影響

第7章 市場分析・予測:コンポーネント別

  • ソリューション
    • スピーチエンジン
    • インデックス作成・クエリツール
    • レポーティング・視覚化ツール
    • ワークフォース最適化
    • その他
  • サービス
    • プロフェッショナルサービス
    • マネージドサービス

第8章 市場分析・予測:用途別

  • カスタマーエクスペリエンス管理
  • 通話監視
  • エージェントパフォーマンスモニタリング
  • 販売・マーケティング管理
  • リスク・コンプライアンス管理
  • 競合情報
  • その他

第9章 市場分析・予測:展開モード別

  • クラウド
  • オンプレミス

第10章 市場分析・予測:組織規模別

  • 中小企業
  • 大企業

第11章 市場分析・予測:産業別

  • 銀行・金融サービス・保険
  • 小売・Eコマース
  • IT・通信
  • エネルギー・ユーティリティ
  • 旅行・ホスピタリティ
  • 政府
  • ヘルスケア・ライフサイエンス
  • メディア・エンターテインメント
  • その他

第12章 市場分析・予測:地域・主要国別

  • 北米
  • 欧州
  • アジア太平洋
  • 中東・アフリカ
  • ラテンアメリカ

第13章 競合情勢

  • 概要
  • 市場評価の枠組み
  • 主要企業の市場シェア
  • 主要企業の収益の推移
  • 市場の主な展開

第14章 企業評価マトリックス・企業プロファイル

  • 概要
  • 企業評価マトリックス:定義・調査手法
  • 企業評価マトリックス
  • 企業プロファイル
    • NICE
    • MICRO FOCUS
    • VERINT
    • AVAYA
    • OPENTEXT
    • GOOGLE
    • AWS
    • VONAGE
    • GENESYS
    • CALABRIO
    • ELEVEO
    • CALLMINER
    • CLARABRIDGE
    • VOCI TECHNOLOGIES
    • ALMAWAVE
    • MARCHEX
    • ENGHOUSE INTERACTIVE
    • CASTEL
    • ASPECT
    • SABIO
    • BUSINESS SYSTEMS
    • TALKDESK
    • VOICEBASE
    • TECH MAHINDRA
    • INVOCA
    • TETHR
    • COGITO
    • INTELLIGENT VOICE
  • スタートアップ/SME:評価マトリックス
  • スタートアップ/SME:プロファイル
    • KWANTICS
    • BATVOICE AI
    • SPEECH VILLAGE
    • SPEECH-I LTD
    • SPEECHTECH
    • GNANI.AI
    • OBSERVE.AI
    • DEEPGRAM

第15章 付録

目次
Product Code: TC 2259

The global speech analytics market size to grow from USD 1.5 billion in 2020 to USD 3.8 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 20.2% during the forecast period. Speech analytics is a software tool that automates the overall process of delivering insights from customer interactions. It extracts valuable information from multiple customer conversations; decision-makers can use this real-time information to make better decisions. Nowadays, speech analytics solutions can sift through unstructured call data (human voice interactions) to identify the probable causes of failure and success, and identify relationships. These solutions provide a complete analysis on the speaker separation, customer discontent, root-cause analysis, call-topic, and visual context for enhanced customer experience. Complex data ecosystem leading to data breaches and security issues, lack of skilled workforce to articulate business opportunities, and expensive integration of speech analytics solutions with other analytics solutions are one of the major challenges in the speech analytics market. Moreover, need for integration with prevailing system, and inability to quantify Return on Investment (RoI) act as one of the key restraining factor in the market.

Among Solutions, the reporting and visualization tools segment to record the highest growth rate during the forecast period

By solution, the reporting and visualization tools segment is expected to account for a higher market share during the forecast period. This growth is expected to gain traction, as it combines desktop activity analytics with speech analytics solutions to better manage the agent's performance and deliver enhanced customer experience. Speech analytics solutions comprise speech engines; indexing and query tools; reporting and visualization tools; workforce optimization; and others (emotion detection, root cause analysis, and quality management tools). These solutions help businesses maintain audit and compliance needs, and obtain the right insights on the right people at the right time. Most of these solutions are said to be easy to deploy, and are feature-rich to address the rigors and requirements of communication centers. The solutions help to analyze all forms of audio - VoIP, analog, and digital telephony, and offer- support for a wide range of Private Branch Exchange (PBX) platforms, extensions, and IP switches. These processes help to derive meaningful data from customer conversations. The speech engine helps recognize and understand conversations, based on which it derives outputs. The indexing, analysis, and query tools help to extract words directly from the speech or search for the words in the inbuilt vocabulary, so that emotions can be analyzed. The reporting and visualization tools help in drilling down and filtering out the overall customer conversation details. These solutions are further capable of creating a detailed analysis of the voice communication through the integration of various technologies, such as analytics, NLP, and AI, to deliver actionable insights to businesses. Most of the enterprises leverage the speech analytics solutions to understand the conversational data generated and leverage the same to achieve operational efficiencies. Speech analytics solution providers offer end-to-end solutions to cater to the industry-specific requirements of verticals such as BFSI, retail and eCommerce, IT and telecom, manufacturing, travel and hospitality, healthcare and life sciences, government, media and entertainment, and others (education, transportation and logistics, and energy and utilities).

Among services, the managed services segment to record the higher CAGR during the forecast period

The services segment in the speech analytics market has been further divided into professional services and managed services. These services play a vital role in the functioning of speech analytics solutions. Speech analytics vendors require technical support services and consulting services to quickly and smoothly deploy their solutions in the market. These services help maximize the value of enterprise investments. Service providers ensure end-to-end deployment and maintenance of speech analytics solutions and address pre- and post-deployment queries.

Among applications, the competitive intelligence segment to record the higher CAGR during the forecast period

The speech analytics market is segmented on the basis of applications into customer experience management, call monitoring, agent performance monitoring, sales and marketing management, competitive intelligence, risk and compliance management, and others (business process management, and predictive analysis). These applications have made a huge difference to the way that contact centers connect and communicate, thus improving the performance of enterprises. Speech analytics solutions can transform an organization by providing many ways of ensuring that they are delivering a consistent quality of service and a secure experience at every customer touchpoint.

Among deployment mode, the cloud deployment segment to record the higher CAGR during the forecast period

The speech analytics market by deployment mode includes the on-premises and cloud segments. Deployment refers to the setting-up of the hardware, operating systems, and applications required to manage the IT ecosystem. Speech analytics solutions can be deployed through either mode based on security, availability, and scalability. Cloud deployment offers advantages such as pay-per-use, and low installation and maintenance costs. This deployment mode is expected to show high growth in the near future.

Among organization size, the SME's segment to record the higher CAGR during the forecast period

Based on organization size, the speech analytics market has been segmented into large enterprises and SMEs. Currently, the market share of large enterprises is higher; however, the market for SMEs is expected to increase at a higher CAGR during the forecast period.

The organization size is identified on the basis of the number of employees, as per the following global standards:

  • SMEs: Less than 1,000 employees
  • Large Enterprises: More than 1,000 employees

Both types of organizations are focusing on adopting speech analytics solutions and services to analyze audio and voice data more quickly and efficiently to make well-informed, proactive decisions that maximize revenue. Hence, the demand for speech analytics solutions and services is increasing, irrespective of organization size. The deployment of speech analytics solutions varies according to the needs of different end users. For SMEs, the speech analytics market is expected to show tremendous growth during the forecast period, while the speech analytics solutions and services for large enterprises are expected to show a stable growth rate during the forecast period

Among verticals, the healthcare and life sciences vertical to record the higher CAGR during the forecast period

The speech analytics market has been segmented on the basis of verticals into BFSI, retail and eCommerce, IT and telecom, travel and hospitality, healthcare and life sciences, government, transportation and logistics, media and entertainment, energy and utilities, and others (education, manufacturing, and transportation and logistics). This chapter features the usage of speech analytics solutions in each sector, and their respective benefits. Regulated firms can no longer avoid deploying audio search technology and are building-up their surveillance capacity or making use of outsourced monitoring solutions. Speech analytics helps enterprises with the early detection of errors and risks, improving protocol adherence, targeting quality assurance, expediting investigations, faster search and discovery of calls related to the incident, and getting insights from categorized calls. Vendors in the speech analytics market need to understand the end user's requirements within a particular industry and accordingly customize their solution offerings and services to make their virtual assistance more flexible, scalable, and manageable

Among regions, North America to hold the largest market size during the forecast period

North America is expected to hold the largest market size in the global speech analytics market during the forecast period. The key factor favoring the growth of the speech analytics market in North America is the increasing demand for enhanced customer support services to strengthen customer retention initiatives. Europe is expected to be in second position in terms of market size and market share during the forecast period. The growing demand to reduce enterprise workloads related to internal and external communication monitoring is boosting the adoption of speech analytics solutions in Europe. APAC is expected to record the fastest growth rate during the forecast period. The speech analytics market is expected to witness considerable developments and adoption of solutions across APAC during the forecast period. The increasing number of players across different regions is further expected to drive the speech analytics market.

Breakdown of Primaries:

In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the speech analytics market.

  • By Company: Tier I: 34%, Tier II: 43%, and Tier III: 23%
  • By Designation: C-Level Executives: 50%, Directors: 30%, & Other level: 20%
  • By Region: North America: 30%, APAC: 25%, Europe: 30%, Latin America: 10%, Middle East and Africa: 5%

The report includes the study of key players offering speech analytics solutions and services. It profiles major vendors in the global speech analytics market. The major vendors in the global cloud analytics market include NICE (Israel), Verint (US), Micro Focus (UK), Avaya (US), Genesys (US), Google (US), AWS (US), Vonage (US), OpenText (Canada), Calabrio (US), CallMiner (US), Clarabridge (US), Eleveo (US), Voci Technologies (US), Almawave (Italy), Marchex (US), Enghouse Interactive (US), Castel (US), Aspect (US), Sabio (UK), Business Systems (England), Talkdesk (US), VoiceBase (US), Tech Mahindra (India), Invoca (US), Tethr (US), Cognito (US), Intelligent Voice (UK), Kwantics (India), Batvoice AI (France), Speech Village (UK), Speech-i Ltd (UK), SpeechTech (US), Gnani.ai (India), Observe.AI (US), and Deepgram (US).

Research Coverage:

The speech analytics market is segmented by component, application, deployment mode, organization size, vertical, and region. A detailed analysis of the key industry players has been undertaken to provide insights into their business overviews; services; key strategies; new service launches; partnerships, agreements, and collaborations; business expansions; and competitive landscape associated with the global speech analytics market.

Key Benefits of Buying the Report:

The report would help the market leaders/new entrants in the following ways:

  • It comprehensively segments the speech analytics market and provides the closest approximations of the revenue numbers for the overall market and its subsegments across regions.
  • It would help stakeholders understand the pulse of the market and provide information on the key market drivers, restraints, challenges, and opportunities.
  • It would help stakeholders understand their competitors better and gain more insights to enhance their positions in the market. The competitive landscape section includes a competitor ecosystem, new service developments, partnerships, and acquisitions.

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 INTRODUCTION TO COVID-19
  • 1.2 COVID-19 HEALTH ASSESSMENT
    • FIGURE 1 COVID-19: THE GLOBAL PROPAGATION
    • FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES
  • 1.3 COVID-19 ECONOMIC ASSESSMENT
    • FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020
    • 1.3.1 COVID-19 ECONOMIC IMPACT-SCENARIO ASSESSMENT
    • FIGURE 4 CRITERIA IMPACTING THE GLOBAL ECONOMY
    • FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF THE GLOBAL ECONOMY
  • 1.4 OBJECTIVES OF THE STUDY
  • 1.5 MARKET DEFINITION
    • 1.5.1 INCLUSIONS AND EXCLUSIONS
  • 1.6 MARKET SCOPE
    • 1.6.1 MARKET SEGMENTATION
    • 1.6.2 REGIONS COVERED
    • 1.6.3 YEARS CONSIDERED FOR THE STUDY
  • 1.7 CURRENCY CONSIDERED
    • TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2017-2019
  • 1.8 STAKEHOLDERS
  • 1.9 SUMMARY OF CHANGES

2 RESEARCH METHODOLOGY

  • 2.1 RESEARCH DATA
    • FIGURE 6 SPEECH ANALYTICS MARKET: RESEARCH DESIGN
    • 2.1.1 SECONDARY DATA
    • 2.1.2 PRIMARY DATA
    • TABLE 2 PRIMARY INTERVIEWS
      • 2.1.2.1 Breakup of primary profiles
      • 2.1.2.2 Key industry insights
  • 2.2 MARKET BREAKUP AND DATA TRIANGULATION
    • FIGURE 7 DATA TRIANGULATION
  • 2.3 MARKET SIZE ESTIMATION
    • FIGURE 8 SPEECH ANALYTICS MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
    • 2.3.1 TOP-DOWN APPROACH
    • 2.3.2 BOTTOM-UP APPROACH
    • FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY ̶ APPROACH 1 (SUPPLY SIDE): REVENUE OF SOLUTIONS/SERVICES OF SPEECH ANALYTICS MARKET
    • FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY ̶ APPROACH 2 BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE OF ALL SOLUTIONS/SERVICES OF SPEECH ANALYTICS MARKET
    • FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY-APPROACH 3-BOTTOM-UP (DEMAND SIDE): SHARE OF SPEECH ANALYTICS THROUGH OVERALL SPEECH ANALYTICS SPENDING
  • 2.4 MARKET FORECAST
    • TABLE 3 FACTOR ANALYSIS
  • 2.5 COMPANY EVALUATION MATRIX METHODOLOGY
    • FIGURE 12 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE
  • 2.6 ASSUMPTIONS FOR THE STUDY
  • 2.7 LIMITATIONS OF THE STUDY

3 EXECUTIVE SUMMARY

    • TABLE 4 GLOBAL SPEECH ANALYTICS MARKET SIZE AND GROWTH RATE, 2014-2019 (USD MILLION, YOY%)
    • TABLE 5 GLOBAL SPEECH ANALYTICS MARKET SIZE AND GROWTH RATE, 2019-2025 (USD MILLION, YOY%)
    • FIGURE 13 SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER SIZE OF SPEECH ANALYTICS MARKET IN 2020
    • FIGURE 14 PROFESSIONAL SERVICES SEGMENT TO HOLD HIGHER SHARE OF SPEECH ANALYTICS MARKET IN 2020
    • FIGURE 15 SYSTEM INTEGRATION AND IMPLEMENTATION SEGMENT TO ACCOUNT FOR HIGHEST SIZE OF SPEECH ANALYTICS MARKET IN 2020
    • FIGURE 16 INDEXING AND QUERY TOOLS SEGMENT TO HOLD HIGHEST MARKET SHARE IN2020
    • FIGURE 17 ON-PREMISES SEGMENT TO HOLD HIGHER MARKET SHARE IN 2020
    • FIGURE 18 LARGE ENTERPRISES SEGMENT TO ACCOUNT FOR LARGER MARKET SIZE IN 2020
    • FIGURE 19 CUSTOMER EXPERIENCE MANAGEMENT SEGMENT TO HOLD HIGHEST SHARE OF SPEECH ANALYTICS MARKET IN 2020
    • FIGURE 20 BFSI VERTICAL TO HOLD HIGHEST MARKET SHARE IN 2020
    • FIGURE 21 NORTH AMERICA TO HOLD LARGEST MARKET SHARE AND ASIA PACIFIC TO GROW AT HIGHEST CAGR IN THE SPEECH ANALYTICS MARKET IN 2020

4 PREMIUM INSIGHTS

  • 4.1 ATTRACTIVE OPPORTUNITIES IN THE SPEECH ANALYTICS MARKET
    • FIGURE 22 INCREASING NEED TO IMPROVE CUSTOMER JOURNEY AND OVERALL EXPERIENCE, AND GROWING DEMAND TO MONITOR AND IMPROVE AGENT PERFORMANCE CONTRIBUTE TO GROWTH OF SPEECH ANALYTICS MARKET
  • 4.2 SPEECH ANALYTICS MARKET: TOP 3 APPLICATIONS
    • FIGURE 23 COMPETITIVE INTELLIGENCE APPLICATION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
  • 4.3 SPEECH ANALYTICS MARKET: BY COMPONENT AND TOP 3 VERTICALS
    • FIGURE 24 SOLUTIONS SEGMENT AND BFSI VERTICAL TO HOLD HIGH MARKET SHARES IN 2020
  • 4.4 SPEECH ANALYTICS MARKET: BY REGION
    • FIGURE 25 NORTH AMERICA TO HOLD HIGHEST MARKET SHARE IN 2020

5 MARKET OVERVIEW

  • 5.1 INTRODUCTION
  • 5.2 MARKET DYNAMICS
    • FIGURE 26 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: SPEECH ANALYTICS MARKET
    • 5.2.1 DRIVERS
      • 5.2.1.1 Increasing need to improve customer journey and overall experience
      • 5.2.1.2 Growing demand to monitor and improve agent performance
      • 5.2.1.3 Adherence to regulatory and compliance standards
    • 5.2.2 RESTRAINTS
      • 5.2.2.1 Need for integration with prevailing system
      • 5.2.2.2 Inability to quantify Return on Investment (RoI)
    • 5.2.3 OPPORTUNITIES
      • 5.2.3.1 Rising need to predict customer intent and monitor agent behavior
      • 5.2.3.2 Use of AI and ML based technologies to facilitate real-time actionable customer insights
      • 5.2.3.3 Growing need for cloud-based speech analytics solutions to bolster customer retention
    • 5.2.4 CHALLENGES
      • 5.2.4.1 Complex data ecosystem leading to data breaches and security issues
      • 5.2.4.2 Lack of skilled workforce to articulate business opportunities
      • 5.2.4.3 Expensive integration of speech analytics solutions with other analytics solutions
    • 5.2.5 CUMULATIVE GROWTH ANALYSIS
  • 5.3 INDUSTRY TRENDS
    • 5.3.1 FEATURES/FUNCTIONALITIES
      • 5.3.1.1 Emotion detection
      • 5.3.1.2 Speech-to-text recognition
      • 5.3.1.3 Phonetic indexing
      • 5.3.1.4 Talk over analytics
  • 5.4 CASE STUDY ANALYSIS
    • 5.4.1 INTRODUCTION
      • 5.4.1.1 Use case: Scenario 1
      • 5.4.1.2 Use case: Scenario 2
      • 5.4.1.3 Use case: Scenario 3
      • 5.4.1.4 Use case: Scenario 4
      • 5.4.1.5 Use case: Scenario 5
      • 5.4.1.6 Use case: Scenario 6
      • 5.4.1.7 Use case: Scenario 7
  • 5.5 PATENT ANALYSIS
    • 5.5.1 IOT PATENTS FILED
  • 5.6 VALUE CHAIN ANALYSIS
  • 5.7 TECHNOLOGY ANALYSIS
    • 5.7.1 SPEECH ANALYTICS AND AI
    • 5.7.2 SPEECH ANALYTICS AND ML
    • 5.7.3 SPEECH ANALYTICS AND NATURAL LANGUAGE PROCESSING (NLP)
  • 5.8 REGULATORY IMPLICATIONS
    • 5.8.1 GENERAL DATA PROTECTION REGULATION
    • 5.8.2 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPPA)
    • 5.8.3 DODD-FRANK WALL STREET REFORM AND CONSUMER PROTECTION ACT
    • 5.8.4 MARKET ABUSE REGULATION
    • 5.8.5 REVISION OF MARKETS IN FINANCIAL INSTRUMENTS DIRECTIVE
    • 5.8.6 EUROPEAN BANKING REGULATIONS
  • 5.9 PRICING ANALYSIS

6 SPEECH ANALYTICS MARKET: COVID-19 IMPACT

    • FIGURE 28 SPEECH ANALYTICS MARKET TO WITNESS A MINOR DECLINE BETWEEN 2020 AND 2021

7 SPEECH ANALYTICS MARKET, BY COMPONENT

  • 7.1 INTRODUCTION
    • 7.1.1 COMPONENTS: COVID-19 IMPACT ON SPEECH ANALYTICS MARKET
    • 7.1.2 COMPONENTS: SPEECH ANALYTICS MARKET DRIVERS
    • FIGURE 29 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 6 SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2014-2019 (USD MILLION)
    • TABLE 7 SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2019-2025 (USD MILLION)
  • 7.2 SOLUTIONS
    • FIGURE 30 REPORTING AND ANALYTICS SEGMENT TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 8 SPEECH ANALYTICS MARKET SIZE, BY SOLUTIONS, 2014-2019 (USD MILLION)
    • TABLE 9 SPEECH ANALYTICS MARKET SIZE, BY SOLUTIONS, 2019-2025 (USD MILLION)
    • TABLE 10 SOLUTIONS: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 11 SOLUTIONS: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
    • 7.2.1 SPEECH ENGINE
    • TABLE 12 SPEECH ENGINE: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 13 SPEECH ENGINE: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
    • 7.2.2 INDEXING AND QUERY TOOLS
    • TABLE 14 INDEXING AND QUERY TOOLS: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 15 INDEXING AND QUERY TOOLS: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
    • 7.2.3 REPORTING AND VISUALIZATION TOOLS
    • TABLE 16 REPORTING AND VISUALIZATION TOOLS: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 17 REPORTING AND VISUALIZATION TOOLS: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
    • 7.2.4 WORKFORCE OPTIMIZATION
    • TABLE 18 WORKFORCE OPTIMIZATION: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 19 WORKFORCE OPTIMIZATION: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
    • 7.2.5 OTHERS
    • TABLE 20 OTHERS: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 21 OTHERS: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
  • 7.3 SERVICES
    • FIGURE 31 MANAGED SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 22 SPEECH ANALYTICS MARKET SIZE, BY SERVICES, 2014-2019 (USD MILLION)
    • TABLE 23 SPEECH ANALYTICS MARKET SIZE, BY SERVICES, 2019-2025 (USD MILLION)
    • TABLE 24 SERVICES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 25 SERVICES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
    • 7.3.1 PROFESSIONAL SERVICES
    • FIGURE 32 CONSULTING SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 26 SPEECH ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICES, 2014-2019 (USD MILLION)
    • TABLE 27 SPEECH ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICES, 2019-2025 (USD MILLION)
    • TABLE 28 PROFESSIONAL SERVICES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 29 PROFESSIONAL SERVICES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
      • 7.3.1.1 Consulting
    • TABLE 30 CONSULTING SERVICES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 31 CONSULTING SERVICES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
      • 7.3.1.2 System Integration and Implementation
    • TABLE 32 SYSTEM INTEGRATION AND IMPLEMENTATION SERVICES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 33 SYSTEM INTEGRATION AND IMPLEMENTATION SERVICES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
      • 7.3.1.3 Support and Maintenance
    • TABLE 34 SUPPORT AND MAINTENANCE SERVICES: SPEECH ANALYTICS MARKET SIZE,
    • TABLE 35 SUPPORT AND MAINTENENCE SERVICES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
    • 7.3.2 MANAGED SERVICES
    • TABLE 36 MANAGED SERVICES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 37 MANAGED SERVICES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)

8 SPEECH ANALYTICS MARKET, BY APPLICATION

  • 8.1 INTRODUCTION
    • 8.1.1 APPLICATIONS: COVID-19 IMPACT ON SPEECH ANALYTICS MARKET
    • 8.1.2 APPLICATIONS: SPEECH ANALYTICS MARKET DRIVERS
    • FIGURE 33 COMPETITIVE INTELLIGENCE TO RECORD HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 38 SPEECH ANALYTICS MARKET SIZE, BY APPLICATION, 2014-2019 (USD MILLION)
    • TABLE 39 SPEECH ANALYTICS MARKET SIZE, BY APPLICATION, 2019-2025 (USD MILLION)
  • 8.2 CUSTOMER EXPERIENCE MANAGEMENT
    • TABLE 40 CUSTOMER EXPERIENCE MANAGEMENT: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 41 CUSTOMER EXPERIENCE MANAGEMENT: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
  • 8.3 CALL MONITORING
    • TABLE 42 CALL MONITORING: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 43 CALL MONITORING: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
  • 8.4 AGENT PERFORMANCE MONITORING
    • TABLE 44 AGENT PERFORMANCE MONITORING: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 45 AGENT PERFORMANCE MONITORING: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
  • 8.5 SALES AND MARKETING MANAGEMENT
    • TABLE 46 SALES AND MARKETING MANAGEMENT: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 47 SALES AND MARKETING MANAGEMENT: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
  • 8.6 RISK AND COMPLIANCE MANAGEMENT
    • TABLE 48 RISK AND COMPLIANCE MANAGEMENT: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 49 RISK AND COMPLIANCE MANAGEMENT: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
  • 8.7 COMPETITIVE INTELLIGENCE
    • TABLE 50 COMPETITIVE INTELLIGENCE: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 51 COMPETITIVE INTELLIGENCE: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
  • 8.8 OTHERS
    • TABLE 52 OTHERS APPLICATION: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 53 OTHERS APPLICATION: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)

9 SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE

  • 9.1 INTRODUCTION
    • 9.1.1 DEPLOYMENT MODE: COVID-19 IMPACT ON SPEECH ANALYTICS MARKET
    • 9.1.2 DEPLOYMENT MODE: SPEECH ANALYTICS MARKET DRIVERS
    • FIGURE 34 CLOUD SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 54 SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2014-2019 (USD MILLION)
    • TABLE 55 SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2019-2025 (USD MILLION)
  • 9.2 CLOUD
    • TABLE 56 CLOUD: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 57 CLOUD: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
  • 9.3 ON-PREMISES
    • TABLE 58 ON-PREMISES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 59 ON-PREMISES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)

10 SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE

  • 10.1 INTRODUCTION
    • 10.1.1 ORGANIZATION SIZE: COVID-19 IMPACT ON SPEECH ANALYTICS MARKET
    • 10.1.2 ORGANIZATION SIZE: SPEECH ANALYTICS MARKET DRIVERS
    • FIGURE 35 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 60 SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2014-2019 (USD MILLION)
    • TABLE 61 SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2019-2025 (USD MILLION)
  • 10.2 SMALL AND MEDIUM-SIZED ENTERPRISES
    • TABLE 62 SMALL AND MEDIUM-SIZED ENTERPRISES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 63 SMALL AND MEDIUM-SIZED ENTERPRISES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
  • 10.3 LARGE ENTERPRISES
    • TABLE 64 LARGE ENTERPRISES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 65 LARGE ENTERPRISES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)

11 SPEECH ANALYTICS MARKET, BY VERTICAL

  • 11.1 INTRODUCTION
    • 11.1.1 VERTICALS: COVID-19 IMPACT ON SPEECH ANALYTICS MARKET
    • 11.1.2 VERTICALS: SPEECH ANALYTICS MARKET DRIVERS
    • FIGURE 36 HEALTHCARE AND LIFE SCIENCES VERTICAL TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 66 SPEECH ANALYTICS MARKET SIZE, BY VERTICAL, 2014-2019 (USD MILLION)
    • TABLE 67 SPEECH ANALYTICS MARKET SIZE, BY VERTICAL, 2019-2025 (USD MILLION)
  • 11.2 BANKING, FINANCIAL SERVICES, AND INSURANCE
    • TABLE 68 BFSI: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 69 BFSI: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
  • 11.3 RETAIL AND ECOMMERCE
    • TABLE 70 RETAIL AND ECOMMERCE: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 71 RETAIL AND ECOMMERCE: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
  • 11.4 IT AND TELECOM
    • TABLE 72 IT AND TELECOM: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 73 IT AND TELECOM: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
  • 11.5 ENERGY AND UTILITIES
    • TABLE 74 ENERGY AND UTILITIES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 75 ENERGY AND UTILITIES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
  • 11.6 TRAVEL AND HOSPITALITY
    • TABLE 76 TRAVEL AND HOSPITALITY: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 77 TRAVEL AND HOSPITALITY: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
  • 11.7 GOVERNMENT
    • TABLE 78 GOVERNMENT: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 79 GOVERNMENT: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
  • 11.8 HEALTHCARE AND LIFE SCIENCES
    • TABLE 80 HEALTHCARE AND LIFE SCIENCES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 81 HEALTHCARE AND LIFE SCIENCES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
  • 11.9 MEDIA AND ENTERTAINMENT
    • TABLE 82 MEDIA AND ENTERTAINMENT: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 83 MEDIA AND ENTERTAINMENT: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
  • 11.10 OTHERS
    • TABLE 84 OTHERS: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 85 OTHERS: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)

12 SPEECH ANALYTICS MARKET, BY REGION

  • 12.1 INTRODUCTION
    • FIGURE 37 INDIA TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
    • FIGURE 38 ASIA PACIFIC TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 86 SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 (USD MILLION)
    • TABLE 87 SPEECH ANALYTICS MARKET SIZE, BY REGION, 2019-2025 (USD MILLION)
  • 12.2 NORTH AMERICA
    • 12.2.1 NORTH AMERICA: SPEECH ANALYTICS MARKET DRIVERS
    • 12.2.2 NORTH AMERICA: COVID-19 IMPACT
    • 12.2.3 NORTH AMERICA: REGULATORY IMPLICATIONS
    • 12.2.4 UNITED STATES SECURITIES AND EXCHANGE COMMISSION
    • 12.2.5 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION 27001
    • 12.2.6 CALIFORNIA CONSUMER PRIVACY ACT
    • 12.2.7 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996
    • FIGURE 39 NORTH AMERICA: MARKET SNAPSHOT
    • TABLE 88 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2014-2019 (USD MILLION)
    • TABLE 89 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2019-2025 (USD MILLION)
    • TABLE 90 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2014-2019 (USD MILLION)
    • TABLE 91 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2019-2025 (USD MILLION)
    • TABLE 92 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2014-2019 (USD MILLION)
    • TABLE 93 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2019-2025 (USD MILLION)
    • TABLE 94 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2014-2019 (USD MILLION)
    • TABLE 95 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2019-2025 (USD MILLION)
    • TABLE 96 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY APPLICATION, 2014-2019 (USD MILLION)
    • TABLE 97 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY APPLICATION, 2019-2025 (USD MILLION)
    • TABLE 98 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2014-2019 (USD MILLION)
    • TABLE 99 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2019-2025 (USD MILLION)
    • TABLE 100 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2014-2019 (USD MILLION)
    • TABLE 101 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2019-2025 (USD MILLION)
    • TABLE 102 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY VERTICAL, 2014-2019 (USD MILLION)
    • TABLE 103 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY VERTICAL, 2019-2025 (USD MILLION)
    • TABLE 104 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY COUNTRY, 2014-2019 (USD MILLION)
    • TABLE 105 NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY COUNTRY, 2019-2025 (USD MILLION)
    • 12.2.8 UNITED STATES
    • 12.2.9 CANADA
  • 12.3 EUROPE
    • 12.3.1 EUROPE: SPEECH ANALYTICS MARKET DRIVERS
    • 12.3.2 EUROPE: COVID-19 IMPACT ON SPEECH ANALYTICS MARKET
    • 12.3.3 EUROPE: REGULATORY IMPLICATIONS
    • 12.3.4 GENERAL DATA PROTECTION REGULATION
    • TABLE 106 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2014-2019 (USD MILLION)
    • TABLE 107 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2019-2025 (USD MILLION)
    • TABLE 108 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2014-2019 (USD MILLION)
    • TABLE 109 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2019-2025 (USD MILLION)
    • TABLE 110 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2016-2019 (USD MILLION)
    • TABLE 111 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2019-2025 (USD MILLION)
    • TABLE 112 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2016-2019 (USD MILLION)
    • TABLE 113 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2019-2025 (USD MILLION)
    • TABLE 114 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY APPLICATION, 2014-2019 (USD MILLION)
    • TABLE 115 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY APPLICATION, 2019-2025 (USD MILLION)
    • TABLE 116 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2014-2019 (USD MILLION)
    • TABLE 117 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2019-2025 (USD MILLION)
    • TABLE 118 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2014-2019 (USD MILLION)
    • TABLE 119 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2019-2025 (USD MILLION)
    • TABLE 120 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY VERTICAL, 2014-2019 (USD MILLION)
    • TABLE 121 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY VERTICAL, 2019-2025 (USD MILLION)
    • TABLE 122 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY COUNTRY, 2014-2019 (USD MILLION)
    • TABLE 123 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY COUNTRY, 2019-2025 (USD MILLION)
    • 12.3.5 UNITED KINGDOM
    • 12.3.6 GERMANY
    • 12.3.7 FRANCE
    • 12.3.8 REST OF EUROPE
  • 12.4 ASIA PACIFIC
    • 12.4.1 ASIA PACIFIC: SPEECH ANALYTICS MARKET DRIVERS
    • 12.4.2 ASIA PACIFIC: COVID-19 IMPACT
    • 12.4.3 ASIA PACIFIC: REGULATORY IMPLICATIONS
    • 12.4.4 PERSONAL DATA PROTECTION ACT
    • 12.4.5 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION 27001
    • FIGURE 40 ASIA PACIFIC: MARKET SNAPSHOT
    • TABLE 124 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2014-2019 (USD MILLION)
    • TABLE 125 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2019-2025 (USD MILLION)
    • TABLE 126 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2014-2019 (USD MILLION)
    • TABLE 127 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2019-2025 (USD MILLION)
    • TABLE 128 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2014-2019 (USD MILLION)
    • TABLE 129 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2019-2025 (USD MILLION)
    • TABLE 130 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2014-2019 (USD MILLION)
    • TABLE 131 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2019-2025 (USD MILLION)
    • TABLE 132 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY APPLICATION, 2014-2019 (USD MILLION)
    • TABLE 133 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY APPLICATION, 2019-2025 (USD MILLION)
    • TABLE 134 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2014-2019 (USD MILLION)
    • TABLE 135 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2019-2025 (USD MILLION)
    • TABLE 136 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2014-2019 (USD MILLION)
    • TABLE 137 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2019-2025 (USD MILLION)
    • TABLE 138 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY VERTICAL, 2014-2019 (USD MILLION)
    • TABLE 139 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY VERTICAL, 2019-2025 (USD MILLION)
    • TABLE 140 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY COUNTRY, 2014-2019 (USD MILLION)
    • TABLE 141 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY COUNTRY, 2019-2025 (USD MILLION)
    • 12.4.6 CHINA
    • 12.4.7 JAPAN
    • 12.4.8 INDIA
    • 12.4.9 REST OF ASIA PACIFIC
  • 12.5 MIDDLE EAST AND AFRICA
    • 12.5.1 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET DRIVERS
    • 12.5.2 MIDDLE EAST AND AFRICA: COVID-19 IMPACT
    • 12.5.3 MIDDLE EAST AND AFRICA: REGULATORY IMPLICATIONS
    • 12.5.4 PERSONAL DATA PROTECTION LAW
    • TABLE 142 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2014-2019 (USD MILLION)
    • TABLE 143 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2019-2025 (USD MILLION)
    • TABLE 144 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2014-2019 (USD MILLION)
    • TABLE 145 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2019-2025 (USD MILLION)
    • TABLE 146 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2014-2019 (USD MILLION)
    • TABLE 147 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2019-2025 (USD MILLION)
    • TABLE 148 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2014-2019 (USD MILLION)
    • TABLE 149 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2019-2025 (USD MILLION)
    • TABLE 150 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY APPLICATION, 2014-2019 (USD MILLION)
    • TABLE 151 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY APPLICATION, 2019-2025 (USD MILLION)
    • TABLE 152 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2014-2019 (USD MILLION)
    • TABLE 153 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2019-2025 (USD MILLION)
    • TABLE 154 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2014-2019 (USD MILLION)
    • TABLE 155 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2019-2025 (USD MILLION)
    • TABLE 156 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY VERTICAL, 2014-2019 (USD MILLION)
    • TABLE 157 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS SIZE, BY VERTICAL, 2019-2025 (USD MILLION)
    • TABLE 158 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY COUNTRY, 2014-2019 (USD MILLION)
    • TABLE 159 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY COUNTRY, 2019-2025 (USD MILLION) 198
    • 12.5.5 KINGDOM OF SAUDI ARABIA
    • 12.5.6 UNITED ARAB EMIRATES
    • 12.5.7 SOUTH AFRICA
    • 12.5.8 REST OF MIDDLE EAST AND AFRICA
  • 12.6 LATIN AMERICA
    • 12.6.1 LATIN AMERICA: SPEECH ANALYTICS MARKET DRIVERS
    • 12.6.2 LATIN AMERICA: COVID-19
    • 12.6.3 LATIN AMERICA: REGULATORY IMPLICATIONS
    • 12.6.4 FEDERAL LAW ON PROTECTION OF PERSONAL DATA HELD BY INDIVIDUALS
    • TABLE 160 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2014-2019 (USD MILLION)
    • TABLE 161 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2019-2025 (USD MILLION)
    • TABLE 162 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2014-2019 (USD MILLION)
    • TABLE 163 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2019-2025 (USD MILLION)
    • TABLE 164 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2014-2019 (USD MILLION)
    • TABLE 165 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2019-2025 (USD MILLION)
    • TABLE 166 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2014-2019 (USD MILLION)
    • TABLE 167 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2019-2025 (USD MILLION)
    • TABLE 168 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY APPLICATION, 2016-2019 (USD MILLION)
    • TABLE 169 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY APPLICATION, 2019-2025 (USD MILLION)
    • TABLE 170 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2014-2019 (USD MILLION)
    • TABLE 171 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2019-2025 (USD MILLION)
    • TABLE 172 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2014-2019 (USD MILLION)
    • TABLE 173 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2019-2025 (USD MILLION)
    • TABLE 174 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY VERTICAL, 2014-2019 (USD MILLION)
    • TABLE 175 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY VERTICAL, 2019-2025 (USD MILLION)
    • TABLE 176 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY COUNTRY, 2014-2019 (USD MILLION)
    • TABLE 177 LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY COUNTRY, 2019-2025 (USD MILLION)
    • 12.6.5 BRAZIL
    • 12.6.6 MEXICO
    • 12.6.7 REST OF LATIN AMERICA

13 COMPETITIVE LANDSCAPE

  • 13.1 OVERVIEW
  • 13.2 MARKET EVALUATION FRAMEWORK
    • FIGURE 41 MARKET EVALUATION FRAMEWORK
  • 13.3 MARKET SHARE OF KEY PLAYERS IN SPEECH ANALYTICS MARKET, 2019
    • FIGURE 42 MARKET SHARE OF KEY PLAYERS, 2019
  • 13.4 HISTORIC REVENUE ANALYSIS OF KEY MARKET PLAYERS
    • 13.4.1 INTRODUCTION
    • FIGURE 43 HISTORIC FIVE-YEAR REVENUE ANALYSIS OF KEY MARKET PLAYERS
  • 13.5 KEY MARKET DEVELOPMENTS
    • 13.5.1 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS
    • TABLE 178 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS, 2018-2020
    • 13.5.2 BUSINESS EXPANSIONS
    • TABLE 179 BUSINESS EXPANSIONS, 2018-2020
    • 13.5.3 MERGERS AND ACQUISITIONS
    • TABLE 180 MERGERS AND ACQUISITIONS, 2018-2020
    • 13.5.4 PARTNERSHIPS, AGREEMENTS, CONTRACTS, AND COLLABORATIONS
    • TABLE 181 PARTNERSHIPS, AGREEMENTS, CONTRACTS, AND COLLABORATIONS, 2019-2020

14 COMPANY EVALUATION MATRIX AND COMPANY PROFILES

  • 14.1 OVERVIEW
  • 14.2 COMPANY EVALUATION MATRIX DEFINITIONS AND METHODOLOGY
    • 14.2.1 MARKET RANKING ANALYSIS, BY COMPANY
    • FIGURE 44 RANKING OF KEY PLAYERS, 2020
    • 14.2.2 STAR
    • 14.2.3 EMERGING LEADER
    • 14.2.4 PERVASIVE
    • 14.2.5 PARTICIPANT
  • 14.3 COMPANY EVALUATION MATRIX, 2020
    • FIGURE 45 SPEECH ANALYTICS MARKET (GLOBAL), COMPANY LEADERSHIP MAPPING, 2020
  • 14.4 COMPANY PROFILES

(Business overview, Products offered, Recent Developments, SWOT analysis, MNM view)**

    • 14.4.1 NICE
    • FIGURE 46 NICE: COMPANY SNAPSHOT
    • 14.4.2 MICRO FOCUS
    • FIGURE 47 MICRO FOCUS: COMPANY SNAPSHOT
    • 14.4.3 VERINT
    • FIGURE 48 VERINT: COMPANY SNAPSHOT
    • 14.4.4 AVAYA
    • FIGURE 49 AVAYA: COMPANY SNAPSHOT
    • 14.4.5 OPENTEXT
    • FIGURE 50 OPENTEXT: COMPANY SNAPSHOT
    • 14.4.6 GOOGLE
    • FIGURE 51 GOOGLE: COMPANY SNAPSHOT
    • 14.4.7 AWS
    • 14.4.8 VONAGE
    • 14.4.9 GENESYS
    • 14.4.10 CALABRIO
    • 14.4.11 ELEVEO
    • 14.4.12 CALLMINER
    • 14.4.13 CLARABRIDGE
    • 14.4.14 VOCI TECHNOLOGIES
    • 14.4.15 ALMAWAVE
    • 14.4.16 MARCHEX
    • 14.4.17 ENGHOUSE INTERACTIVE
    • 14.4.18 CASTEL
    • 14.4.19 ASPECT
    • 14.4.20 SABIO
    • 14.4.21 BUSINESS SYSTEMS
    • 14.4.22 TALKDESK
    • 14.4.23 VOICEBASE
    • 14.4.24 TECH MAHINDRA
    • 14.4.25 INVOCA
    • 14.4.26 TETHR
    • 14.4.27 COGITO
    • 14.4.28 INTELLIGENT VOICE

*Details on Business overview, Products offered, Recent Developments, SWOT analysis, MNM view might not be captured in case of unlisted companies.

  • 14.5 STARTUP/SME EVALUATION MATRIX, 2020
    • 14.5.1 PROGRESSIVE COMPANIES
    • 14.5.2 RESPONSIVE COMPANIES
    • 14.5.3 DYNAMIC COMPANIES
    • 14.5.4 STARTING BLOCKS
    • FIGURE 52 SPEECH ANALYTICS MARKET (GLOBAL), STARTUP/SME EVALUATION MATRIX, 2020
  • 14.6 STARTUP/SME PROFILES
    • 14.6.1 KWANTICS
    • 14.6.2 BATVOICE AI
    • 14.6.3 SPEECH VILLAGE
    • 14.6.4 SPEECH-I LTD
    • 14.6.5 SPEECHTECH
    • 14.6.6 GNANI.AI
    • 14.6.7 OBSERVE.AI
    • 14.6.8 DEEPGRAM

15 APPENDIX

  • 15.1 ADJACENT/RELATED MARKETS
    • 15.1.1 SPEECH AND VOICE RECOGNITION MARKET
    • TABLE 182 SPEECH AND VOICE RECOGNITION MARKET, BY TECHNOLOGY, 2016-2024 (USD BILLION)
    • TABLE 183 VOICE RECOGNITION MARKET, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 184 SPEECH RECOGNITION MARKET, BY REGION, 2016-2024 (USD BILLION)
    • TABLE 185 SPEECH RECOGNITION MARKET, BY TYPE, 2016-2024 (USD BILLION)
    • TABLE 186 AUTOMATIC SPEECH RECOGNITION MARKET, BY REGION, 2016-2024 (USD BILLION)
    • TABLE 187 TEXT-TO-SPEECH MARKET, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 188 SPEECH AND VOICE RECOGNITION MARKET, BY DEPLOYMENT MODE, 2016-2024 (USD BILLION)
    • TABLE 189 ON CLOUD SPEECH & VOICE RECOGNITION MARKET, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 190 ON-PREMISES/EMBEDDED SPEECH AND VOICE RECOGNITION MARKET, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 191 SPEECH AND VOICE RECOGNITION MARKET, BY VERTICAL, 2016-2024 (USD MILLION)
    • TABLE 192 VOICE RECOGNITION MARKET, BY VERTICAL, 2016-2024 (USD MILLION)
    • TABLE 193 SPEECH RECOGNITION MARKET, BY VERTICAL, 2016-2024 (USD MILLION)
    • TABLE 194 SPEECH AND VOICE RECOGNITION MARKET IN AUTOMOTIVE, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 195 SPEECH RECOGNITION MARKET IN AUTOMOTIVE, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 196 SPEECH RECOGNITION MARKET IN AUTOMOTIVE, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 197 VOICE RECOGNITION MARKET IN AUTOMOTIVE, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 198 VOICE RECOGNITION MARKET IN AUTOMOTIVE, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 199 SPEECH AND VOICE RECOGNITION MARKET IN ENTERPRISE, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 200 VOICE RECOGNITION MARKET IN ENTERPRISE, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 201 SPEECH RECOGNITION MARKET IN ENTERPRISES, BY REGION (USD MILLION)
    • TABLE 202 SPEECH RECOGNITION MARKET IN ENTERPRISE, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 203 VOICE RECOGNITION MARKET IN ENTERPRISE, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 204 SPEECH AND VOICE RECOGNITION MARKET IN CONSUMER, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 205 SPEECH RECOGNITION MARKET IN CONSUMER, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 206 VOICE RECOGNITION IN CONSUMER MARKET, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 207 VOICE RECOGNITION IN CONSUMER, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 208 SPEECH RECOGNITION MARKET IN CONSUMER, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 209 VOICE RECOGNITION MARKET IN BANKING, FINANCIAL SERVICES & INSURANCE, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 210 SPEECH RECOGNITION MARKET IN BANKING, FINANCIAL SERVICES & INSURANCE, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 211 SPEECH RECOGNITION MARKET IN BANKING, FINANCIAL SERVICES & INSURANCE, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 212 VOICE RECOGNITION MARKET IN BANKING, FINANCIAL SERVICES & INSURANCE, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 213 SPEECH & VOICE RECOGNITION MARKET IN BANKING, FINANCIAL SERVICES & INSURANCE, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 214 SPEECH RECOGNITION MARKET IN GOVERNMENT, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 215 VOICE RECOGNITION MARKET IN GOVERNMENT, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 216 VOICE RECOGNITION MARKET IN GOVERNMENT, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 217 SPEECH & VOICE RECOGNITION MARKET IN GOVERNMENT, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 218 SPEECH RECOGNITION MARKET IN GOVERNMENT, BY APPLICATION (USD MILLION)
    • TABLE 219 SPEECH RECOGNITION MARKET IN RETAIL, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 220 VOICE RECOGNITION MARKET IN RETAIL, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 221 SPEECH RECOGNITION MARKET IN RETAIL, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 222 VOICE RECOGNITION MARKET IN RETAIL, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 223 SPEECH AND VOICE RECOGNITION MARKET IN RETAIL, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 224 VOICE RECOGNITION MARKET IN HEALTHCARE, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 225 SPEECH RECOGNITION MARKET IN HEALTHCARE, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 226 SPEECH RECOGNITION MARKET IN HEALTHCARE, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 227 VOICE RECOGNITION MARKET IN HEALTHCARE, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 228 SPEECH & VOICE RECOGNITION MARKET IN HEALTHCARE, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 229 SPEECH & VOICE RECOGNITION MARKET IN MILITARY, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 230 VOICE RECOGNITION MARKET IN MILITARY, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 231 SPEECH RECOGNITION MARKET IN MILITARY, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 232 SPEECH RECOGNITION MARKET IN MILITARY, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 233 VOICE RECOGNITION MARKET IN MILITARY, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 234 SPEECH & VOICE RECOGNITION MARKET IN LEGAL, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 235 VOICE RECOGNITION MARKET IN LEGAL VERTICAL, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 236 SPEECH RECOGNITION MARKET IN LEGAL, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 237 SPEECH RECOGNITION MARKET IN LEGAL, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 238 VOICE RECOGNITION MARKET IN LEGAL, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 239 VOICE RECOGNITION MARKET IN EDUCATION, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 240 SPEECH RECOGNITION MARKET IN EDUCATION, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 241 SPEECH RECOGNITION MARKET IN EDUCATION, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 242 VOICE RECOGNITION MARKET IN EDUCATION, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 243 SPEECH & VOICE RECOGNITION MARKET IN EDUCATION, BY APPLICATION, 2016-2024 (USD MILLION)
    • TABLE 244 VOICE RECOGNITION MARKET IN OTHERS, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 245 SPEECH RECOGNITION MARKET IN OTHERS, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 246 SPEECH AND VOICE RECOGNITION MARKET, BY REGION, 2016-2024 (USD BILLION)
    • TABLE 247 SPEECH RECOGNITION MARKET, BY REGION, 2016-2024 (USD BILLION)
    • TABLE 248 VOICE RECOGNITION MARKET, BY REGION, 2016-2024 (USD MILLION)
    • TABLE 249 SPEECH AND VOICE RECOGNITION MARKET IN AMERICAS, BY COUNTRY, 2016-2024 (USD MILLION)
    • TABLE 250 SPEECH AND VOICE RECOGNITION MARKET IN EUROPE, BY COUNTRY, 2016-2024 (USD MILLION)
    • TABLE 251 SPEECH AND VOICE RECOGNITION MARKET IN APAC, BY COUNTRY, 2016-2024 (USD MILLION)
    • TABLE 252 SPEECH AND VOICE RECOGNITION MARKET IN ROW, BY REGION, 2016-2024 (USD MILLION)
    • 15.1.2 TEXT-TO-SPEECH MARKET
    • TABLE 253 TEXT-TO-SPEECH MARKET, BY VERTICAL, 2014-2022 (USD MILLION)
    • TABLE 254 TEXT-TO-SPEECH MARKET FOR AUTOMOTIVE & TRANSPORTATION VERTICAL, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 255 TEXT-TO-SPEECH MARKET FOR ENTERPRISE VERTICAL, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 256 TEXT-TO-SPEECH MARKET FOR CONSUMER ELECTRONICS VERTICAL, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 257 TEXT-TO-SPEECH MARKET FOR HEALTHCARE VERTICAL, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 258 TEXT-TO-SPEECH MARKET FOR FINANCE VERTICAL, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 259 TEXT-TO-SPEECH MARKET FOR EDUCATION VERTICAL, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 260 TEXT-TO-SPEECH MARKET FOR RETAIL VERTICAL, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 261 TEXT-TO-SPEECH MARKET, BY REGION, 2014-2022 (USD MILLION)
    • TABLE 262 TEXT-TO-SPEECH MARKET IN AMERICAS, BY COUNTRY, 2014-2022 (USD MILLION)
    • TABLE 263 TEXT-TO-SPEECH MARKET IN AMERICAS, BY VERTICAL, 2014-2022 (USD MILLION)
    • TABLE 264 TEXT-TO-SPEECH MARKET FOR CONSUMER ELECTRONICS VERTICAL IN AMERICAS, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 265 TEXT-TO-SPEECH MARKET FOR AUTOMOTIVE & TRANSPORTATION VERTICAL IN AMERICAS, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 266 TEXT-TO-SPEECH MARKET FOR HEALTHCARE VERTICAL IN AMERICAS, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 267 TEXT-TO-SPEECH MARKET FOR EDUCATION VERTICAL IN AMERICAS, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 268 TEXT-TO-SPEECH MARKET FOR FINANCE VERTICAL IN AMERICAS, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 269 TEXT-TO-SPEECH MARKET FOR RETAIL VERTICAL IN AMERICAS, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 270 TEXT-TO-SPEECH MARKET FOR ENTERPRISE VERTICAL IN AMERICAS, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 271 TEXT-TO-SPEECH MARKET FOR OTHER VERTICALS IN AMERICAS, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 272 TEXT-TO-SPEECH MARKET IN US, BY VERTICAL, 2014-2022 (USD MILLION)
    • TABLE 273 TEXT-TO-SPEECH MARKET FOR CONSUMER ELECTRONICS VERTICAL IN US, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 274 TEXT-TO-SPEECH MARKET FOR AUTOMOTIVE VERTICAL IN US, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 275 TEXT-TO-SPEECH MARKET FOR HEALTHCARE VERTICAL IN US, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 276 TEXT-TO-SPEECH MARKET FOR EDUCATION VERTICAL IN US, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 277 TEXT-TO-SPEECH MARKET FOR FINANCE VERTICAL IN US, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 278 TEXT-TO-SPEECH MARKET FOR RETAIL VERTICAL IN US, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 279 TEXT-TO-SPEECH MARKET FOR ENTERPRISE VERTICAL IN US, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 280 TEXT-TO-SPEECH MARKET IN EUROPE, BY COUNTRY, 2014-2022 (USD MILLION)
    • TABLE 281 TEXT-TO-SPEECH MARKET IN EUROPE, BY VERTICAL, 2014-2022 (USD MILLION)
    • TABLE 282 TEXT-TO-SPEECH MARKET FOR CONSUMER ELECTRONICS VERTICAL IN EUROPE, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 283 TEXT-TO-SPEECH MARKET FOR AUTOMOTIVE & TRANSPORTATION VERTICAL IN EUROPE, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 284 TEXT-TO-SPEECH MARKET FOR HEALTHCARE VERTICAL IN EUROPE, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 285 TEXT-TO-SPEECH MARKET FOR EDUCATION VERTICAL IN EUROPE, BY APPLICATION, 2014-2022 (USD THOUSAND)
    • TABLE 286 TEXT-TO-SPEECH MARKET FOR FINANCE VERTICAL IN EUROPE, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 287 TEXT-TO-SPEECH MARKET FOR RETAIL VERTICAL IN EUROPE, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 288 TEXT-TO-SPEECH MARKET FOR ENTERPRISE VERTICAL IN EUROPE, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 289 TEXT-TO-SPEECH MARKET FOR OTHER VERTICALS IN EUROPE, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 290 TEXT-TO-SPEECH MARKET IN ASIA PACIFIC, BY COUNTRY, 2014-2022 (USD MILLION)
    • TABLE 291 TEXT-TO-SPEECH MARKET IN ASIA PACIFIC, BY VERTICAL, 2014-2022 (USD MILLION)
    • TABLE 292 TEXT-TO-SPEECH MARKET FOR CONSUMER ELECTRONICS VERTICAL IN ASIA PACIFIC, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 293 TEXT-TO-SPEECH MARKET FOR AUTOMOTIVE & TRANSPORTATION VERTICAL IN ASIA PACIFIC, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 294 TEXT-TO-SPEECH MARKET FOR HEALTHCARE VERTICAL IN ASIA PACIFIC, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 295 TEXT-TO-SPEECH MARKET FOR EDUCATION VERTICAL IN ASIA PACIFIC, BY APPLICATION, 2014-2022 (USD THOUSAND)
    • TABLE 296 TEXT-TO-SPEECH MARKET FOR FINANCE VERTICAL IN ASIA PACIFIC, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 297 TEXT-TO-SPEECH MARKET FOR RETAIL VERTICAL IN ASIA PACIFIC, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 298 TEXT-TO-SPEECH MARKET FOR ENTERPRISE VERTICAL IN ASIA PACIFIC, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 299 TEXT-TO-SPEECH MARKET FOR OTHER VERTICALS IN ASIA PACIFIC, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 300 TEXT-TO-SPEECH MARKET IN ROW, BY REGION, 2014-2022 (USD MILLION)
    • TABLE 301 TEXT-TO-SPEECH MARKET IN ROW, BY VERTICAL, 2014-2022 (USD MILLION)
    • TABLE 302 TEXT-TO-SPEECH MARKET FOR CONSUMER ELECTRONICS VERTICAL IN ROW, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 303 TEXT-TO-SPEECH MARKET FOR AUTOMOTIVE & TRANSPORTATION VERTICAL IN ROW, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 304 TEXT-TO-SPEECH MARKET FOR HEALTHCARE VERTICAL IN ROW, BY APPLICATION, 2014-2022 (USD THOUSAND)
    • TABLE 305 TEXT-TO-SPEECH MARKET FOR EDUCATION VERTICAL IN ROW, BY APPLICATION, 2014-2022 (USD THOUSAND)
    • TABLE 306 TEXT-TO-SPEECH MARKET FOR FINANCE VERTICAL IN ROW, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 307 TEXT-TO-SPEECH MARKET FOR RETAIL VERTICAL IN ROW, BY APPLICATION, 2014-2022 (USD MILLION)
    • TABLE 308 TEXT-TO-SPEECH MARKET FOR ENTERPRISE VERTICAL IN ROW, BY APPLICATION, 2014-2022 (USD THOUSAND)
    • TABLE 309 TEXT-TO-SPEECH MARKET FOR OTHER VERTICALS IN ROW, BY APPLICATION, 2014-2022 (USD MILLION)
    • 15.1.3 VOICE ANALYTICS MARKET
    • TABLE 310 VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
    • TABLE 311 PREDICTIVE ANALYSIS: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • TABLE 312 SALES AND MARKETING MANAGEMENT: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • TABLE 313 RISK AND FRAUD DETECTION: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • TABLE 314 CALL MONITORING: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • TABLE 315 OTHERS: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • TABLE 316 VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
    • TABLE 317 SOLUTION: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • TABLE 318 SERVICES: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • TABLE 319 SERVICES: VOICE ANALYTICS MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
    • TABLE 320 MANAGED SERVICES: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • TABLE 321 PROFESSIONAL SERVICES: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • TABLE 322 VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017-2024 (USD MILLION)
    • TABLE 323 CLOUD: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • TABLE 324 ON-PREMISES: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • TABLE 325 VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
    • TABLE 326 SMALL AND MEDIUM-SIZED ENTERPRISES: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • TABLE 327 LARGE ENTERPRISES: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • TABLE 328 VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
    • TABLE 329 BFSI: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • TABLE 330 RETAIL AND ECOMMERCE: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • TABLE 331 TELECOMMUNICATION: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • TABLE 332 HEALTHCARE: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • TABLE 333 GOVERNMENT AND DEFENSE: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • TABLE 334 OTHERS: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • TABLE 335 VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • TABLE 336 NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
    • TABLE 337 NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
    • TABLE 338 NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
    • TABLE 339 NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017-2024 (USD MILLION)
    • TABLE 340 NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
    • TABLE 341 NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
    • TABLE 342 NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
    • TABLE 343 EUROPE: VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
    • TABLE 344 EUROPE: VOICE ANALYTICS MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
    • TABLE 345 EUROPE: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017-2024 (USD MILLION)
    • TABLE 346 EUROPE: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
    • TABLE 347 EUROPE: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
    • TABLE 348 EUROPE: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
    • TABLE 349 EUROPE: VOICE ANALYTICS MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
    • TABLE 350 ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
    • TABLE 351 ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
    • TABLE 352 ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017-2024 (USD MILLION)
    • TABLE 353 ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
    • TABLE 354 ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
    • TABLE 355 ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
    • TABLE 356 ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
    • TABLE 357 LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
    • TABLE 358 LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
    • TABLE 359 LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017-2024 (USD MILLION)
    • TABLE 360 LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
    • TABLE 361 LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
    • TABLE 362 LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
    • TABLE 363 LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
    • TABLE 364 MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
    • TABLE 365 MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
    • TABLE 366 MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017-2024 (USD MILLION)
    • TABLE 367 MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
    • TABLE 368 MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
    • TABLE 369 MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
    • TABLE 370 MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • 15.2 DISCUSSION GUIDE
  • 15.3 KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 15.4 AVAILABLE CUSTOMIZATIONS
  • 15.5 RELATED REPORTS
  • 15.6 AUTHOR DETAILS 396
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