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市場調査レポート

音声分析の世界市場の分析・予測 (~2024年):センチメント分析、販売・マーケティング管理、リスク・不正検出、通話監視

Voice Analytics Market by Component (Solution and Services), Application (Sentiment Analysis, Sales and Marketing Management, and Call Monitoring), Deployment Model, Organization Size, Vertical, and Region - Global Forecast to 2024

発行 MarketsandMarkets 商品コード 892546
出版日 ページ情報 英文 141 Pages
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音声分析の世界市場の分析・予測 (~2024年):センチメント分析、販売・マーケティング管理、リスク・不正検出、通話監視 Voice Analytics Market by Component (Solution and Services), Application (Sentiment Analysis, Sales and Marketing Management, and Call Monitoring), Deployment Model, Organization Size, Vertical, and Region - Global Forecast to 2024
出版日: 2019年07月17日 ページ情報: 英文 141 Pages
概要

世界の音声分析市場は予測期間中19.4%のCAGR (年間複合成長率) で推移し、2019年の6億5700万米ドルから、2024年までに15億9700万米ドルの規模に成長すると予測されています。同市場の主要な成長促進要因は、顧客とのコミュニケーションから見識を得る必要性の高まりです。ユーザー認証における正確性の欠如は、音声分析市場の成長を抑制する可能性があります。

当レポートでは、世界の音声分析市場を調査し、市場の定義と概要、市場成長への各種影響因子および市場機会の分析、各セグメント・地域/主要国別の動向と市場規模の推移と予測、競合環境、主要企業のプロファイルなどをまとめています。

第1章 イントロダクション

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 重要考察

  • 音声分析市場における魅力的な機会
  • 音声分析市場:用途別
  • 音声分析市場:組織規模別
  • 音声分析市場:地域の市場シェア

第5章 市場概要・産業動向

  • イントロダクション
  • 市場力学
    • 成長推進因子
    • 成長抑制因子
    • 市場機会
    • 課題
  • 利用例
  • 注目のイノベーション
  • 規制の影響

第6章 音声分析市場:用途別

  • イントロダクション
  • センチメント分析
  • 販売・マーケティング管理
  • リスク・不正検出
  • 通話監視
  • その他

第7章 音声分析市場:コンポーネント別

  • イントロダクション
  • ソリューション
  • サービス
    • マネージドサービス
    • 専門サービス

第8章 音声分析市場:展開形態別

  • イントロダクション
  • クラウド
  • オンプレミス

第9章 音声分析市場:組織規模別

  • イントロダクション
  • 中小企業
  • 大企業

第10章 音声分析市場:垂直産業別

  • イントロダクション
  • 銀行・金融サービス・保険
  • 小売り・Eコマース
  • 電気通信
  • ヘルスケア
  • 政府・防衛
  • その他

第11章 音声分析市場:地域別

  • イントロダクション
  • 北米
  • 欧州
  • アジア太平洋
  • ラテンアメリカ
  • 中東・アフリカ

第12章 競合情勢

  • 競合リーダーシップマッピング
  • 事業戦略の長所
  • 提供製品の強み
  • 主要企業のランキング

第13章 企業プロファイル

  • イントロダクション
  • VERINT SYSTEMS
  • NICE
  • AVAYA
  • THOUGHTSPOT
  • UNIPHORE
  • CALABRIO
  • TALKDESK
  • RANKMINER
  • VOICEBASE
  • BEYOND VERBAL
  • VOICESENSE
  • SESTEK
  • XDROID
  • INVOCA
  • AUDEERING

第14章 付録

図表

LIST OF TABLES

  • TABLE 1: EVALUATION CRITERIA
  • TABLE 2: VOICE ANALYTICS MARKET SIZE AND GROWTH RATE, 2017-2024 (USD MILLION, Y-O-Y %)
  • TABLE 3: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 4: SENTIMENT ANALYSIS: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 5: SALES AND MARKETING MANAGEMENT: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 6: RISK AND FRAUD DETECTION: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 7: CALL MONITORING: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 8: OTHERS: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 9: VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 10: SOLUTION: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 11: SERVICES: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 12: SERVICES: VOICE ANALYTICS MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
  • TABLE 13: MANAGED SERVICES: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 14: PROFESSIONAL SERVICES: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 15: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017-2024 (USD MILLION)
  • TABLE 16: CLOUD: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 17: ON-PREMISES: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 18: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 19: SMALL AND MEDIUM-SIZED ENTERPRISES: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 20: LARGE ENTERPRISES: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 21: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 22: BFSI: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 23: RETAIL AND ECOMMERCE: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 24: TELECOMMUNICATION: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 25: HEALTHCARE: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 26: GOVERNMENT AND DEFENSE: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 27: OTHERS: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 28: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 29: NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 30: NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 31: NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 32: NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017-2024 (USD MILLION)
  • TABLE 33: NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 34: NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 35: NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 36: EUROPE: VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 37: EUROPE: VOICE ANALYTICS MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 38: EUROPE: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017-2024 (USD MILLION)
  • TABLE 39: EUROPE: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 40: EUROPE: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 41: EUROPE: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 42: EUROPE: VOICE ANALYTICS MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 43: ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 44: ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 45: ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017-2024 (USD MILLION)
  • TABLE 46: ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 47: ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 48: ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 49: ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 50: LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 51: LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 52: LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017-2024 (USD MILLION)
  • TABLE 53: LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 54: LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 55: LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 56: LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 57: MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 58: MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 59: MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017-2024 (USD MILLION)
  • TABLE 60: MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 61: MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 62: MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 63: MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)

LIST OF FIGURES

  • FIGURE 1: GLOBAL VOICE ANALYTICS MARKET: RESEARCH DESIGN
  • FIGURE 2: VOICE ANALYTICS MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
  • FIGURE 3: FACTOR ANALYSIS
  • FIGURE 4: VOICE ANALYTICS MARKET OVERVIEW
  • FIGURE 5: VOICE ANALYTICS MARKET TO WITNESS HIGH GROWTH DURING THE FORECAST PERIOD
  • FIGURE 6: VOICE ANALYTICS MARKET, BY COMPONENT (2019 VS. 2024)
  • FIGURE 7: VOICE ANALYTICS MARKET, BY DEPLOYMENT MODEL (2019-2024)
  • FIGURE 8: GROWING NEED TO ENHANCE CUSTOMER EXPERIENCE TO DRIVE THE VOICE ANALYTICS MARKET
  • FIGURE 9: VOICE ANALYTICS MARKET, BY APPLICATION (2019-2024)
  • FIGURE 10: VOICE ANALYTICS MARKET, BY ORGANIZATION SIZE (2019 VS.2024)
  • FIGURE 11: NORTH AMERICA TO ACCOUNT FOR THE HIGHEST MARKET SHARE IN 2019
  • FIGURE 12: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: VOICE ANALYTICS MARKET
  • FIGURE 13: SENTIMENT ANALYSIS TO WITNESS THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 14: SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 15: MANAGED SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 16: CLOUD DEPLOYMENT MODE TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 17: SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 18: RETAIL AND ECOMMERCE VERTICAL TO WITNESS THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 19: NORTH AMERICA TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
  • FIGURE 20: JAPAN TO HOLD THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 21: ASIA PACIFIC TO HOLD THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 22: NORTH AMERICA: MARKET SNAPSHOT
  • FIGURE 23: HEALTHCARE TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD IN NORTH AMERICA
  • FIGURE 24: HEALTHCARE VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD IN EUROPE
  • FIGURE 25: ASIA PACIFIC: MARKET SNAPSHOT
  • FIGURE 26: RETAIL AND ECOMMERCE VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD IN ASIA PACIFIC
  • FIGURE 27: HEALTHCARE VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD IN LATIN AMERICA
  • FIGURE 28: RETAIL AND ECOMMERCE VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD IN MIDDLE EAST AND AFRICA
  • FIGURE 29: VOICE ANALYTICS MARKET (GLOBAL) COMPETITIVE LEADERSHIP MAPPING, 2019
  • FIGURE 30: VERINT SYSTEMS: COMPANY SNAPSHOT
  • FIGURE 31: VERINT SYSTEMS: SWOT ANALYSIS
  • FIGURE 32: NICE: COMPANY SNAPSHOT
  • FIGURE 33: NICE: SWOT ANALYSIS
  • FIGURE 34: AVAYA: COMPANY SNAPSHOT
  • FIGURE 35: AVAYA: SWOT ANALYSIS
  • FIGURE 36: THOUGHTSPOT: SWOT ANALYSIS
  • FIGURE 37: UNIPHORE: SWOT ANALYSIS
目次
Product Code: TC 7232

"The global voice analytics market size to grow at a Compound Annual Growth Rate (CAGR) of 19.4% during the forecast period"

MarketsandMarkets forecasts the global voice analytics market size to grow from USD 657 million in 2019 to USD 1,597 million by 2024, at a CAGR of 19.4% during 2019-2024. The major growth drivers of the voice analytics market include the growing need to extract insights from customer interactions. Lack of accuracy in authenticating users may restrain the growth of the voice analytics market.

The services segment to grow at a higher CAGR during the forecast period

The voice analytics market is segmented on the basis of components, such as solution and services. The services segment is expected to grow at a rapid pace during the forecast period. An efficient voice analytics service help organizations unlock insights in voice communications by integrating voice analytics solution with their existing IT infrastructure.

The retail and eCommerce segment to grow at the highest CAGR during the forecast period

The voice analytics market by vertical has been segmented into BFSI, retail and eCommerce, telecommunication, healthcare, government and defense, others (education, real estate, and travel and hospitality). The retail and eCommerce segment to grow at the highest CAGR during the forecast period, due to the growing demand to create a frictionless customer experience.

Among regions, Asia Pacific (APAC) to grow at the highest CAGR during the forecast period

APAC is expected to grow at the highest CAGR during the forecast period. The increasing investments by the tech companies in major APAC countries, such as India, China, and Japan, growing government regulations and initiatives are expected to drive the growth of the market in the APAC region.

In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the voice analytics market.

  • By Company: Tier I: 10%, Tier II: 25%, and Tier III: 65%
  • By Designation: C-Level: 25%, Director-Level: 50%, and Others: 25%
  • By Region: North America: 40%, Europe: 20%, APAC: 30%, RoW : 10%

The report includes the study of the key players offering voice analytics solution and services. It profiles major vendors in the global voice analytics market. The major vendors include Verint Systems (US), NICE (Israel), Avaya (US), ThoughtSpot (US), Uniphore (India), Calabrio (US), Talkdesk (US), RankMiner (US), VoiceBase (US), Beyond Verbal (Israel), VoiceSense (Israel), SESTEK (Turkey), audEERING (Germany), Invoca (US), and Xdroid (Hungary). It also includes an in-depth competitive analysis of the key players in the voice analytics market, along with their company profiles, business overviews, product offerings, recent developments, and market strategies.

Research Coverage:

The report segments the global voice analytics market by component (solution and services), deployment mode, organization size, application, and region. The voice analytics market by vertical is divided into BFSI, retail and eCommerce, telecommunication, healthcare, government and defense, others (education, real estate, and travel and hospitality) categories. The component segment comprises solution and services. The services segment is divided into managed services and professional services (support and maintenance services, and consulting services). The voice analytics market by deployment mode is segmented into cloud and on-premises. On the basis of organization size, the voice analytics market is divided into large enterprises and Small and Medium-sized Enterprises (SMEs). The voice analytics market by application is segmented into sentiment analysis, sales and marketing management, risk and fraud detection, call monitoring, others (reporting and workforce management). The report also covers the voice analytics market with respect to 5 major regions: North America, Europe, APAC, Latin America, and the Middle East and Africa (MEA).

The report would help the market leaders and new entrants in the global voice analytics market in the following ways:

  • 1. The report segments the market into various subsegments; hence, it covers the market comprehensively. It provides the closest approximations of the revenue numbers for the overall market and its subsegments. The market numbers are further split across verticals and regions.
  • 2. It helps in understanding the overall growth of the market. It also provides information about key market drivers, restraints, challenges, and opportunities.
  • 3. It helps stakeholders in understanding their competitors better and gaining more insights to strengthen their positions in the market. The study also presents the positioning of the key players based on their product offerings and business strategies.

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 OBJECTIVES OF THE STUDY
  • 1.2 MARKET DEFINITION
  • 1.3 MARKET SCOPE
    • 1.3.1 MARKET SEGMENTATION
    • 1.3.2 REGIONS COVERED
  • 1.4 YEARS CONSIDERED FOR THE STUDY
  • 1.5 CURRENCY CONSIDERED
  • 1.6 STAKEHOLDERS

2 RESEARCH METHODOLOGY

  • 2.1 RESEARCH DATA
    • 2.1.1 SECONDARY DATA
    • 2.1.2 PRIMARY DATA
      • 2.1.2.1 Breakup of primary profiles
      • 2.1.2.2 Key industry insights
  • 2.2 MARKET BREAKUP AND DATA TRIANGULATION
  • 2.3 MARKET SIZE ESTIMATION
    • 2.3.1 TOP-DOWN APPROACH
    • 2.3.2 BOTTOM-UP APPROACH
  • 2.4 MARKET FORECAST
  • 2.5 COMPETITIVE LEADERSHIP MAPPING RESEARCH METHODOLOGY
    • 2.5.1 VENDOR INCLUSION CRITERIA
  • 2.6 ASSUMPTIONS FOR THE STUDY
  • 2.7 LIMITATIONS OF THE STUDY

3 EXECUTIVE SUMMARY

4 PREMIUM INSIGHTS

  • 4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE VOICE ANALYTICS MARKET
  • 4.2 VOICE ANALYTICS MARKET, BY APPLICATION (2019-2024)
  • 4.3 VOICE ANALYTICS MARKET, BY ORGANIZATION SIZE
  • 4.4 VOICE ANALYTICS MARKET: MARKET SHARE ACROSS REGIONS

5 MARKET OVERVIEW AND INDUSTRY TRENDS

  • 5.1 INTRODUCTION
  • 5.2 MARKET DYNAMICS
    • 5.2.1 DRIVERS
      • 5.2.1.1 Growing need to extract insights from customer interactions
      • 5.2.1.2 Rising demand to monitor and improve agent performance
      • 5.2.1.3 Growing focus on risk and fraud detection
    • 5.2.2 RESTRAINTS
      • 5.2.2.1 Lack of accuracy in user authentication
    • 5.2.3 OPPORTUNITIES
      • 5.2.3.1 Impact of AI to improve individualized experiences
    • 5.2.4 CHALLENGES
      • 5.2.4.1 Lack of skilled workforce
      • 5.2.4.2 Expensive integration of voice analytics solutions with predictive analytics
  • 5.3 USE CASES
    • 5.3.1 USE CASE: SCENARIO 1
    • 5.3.2 USE CASE: SCENARIO 2
    • 5.3.3 USE CASE: SCENARIO 3
  • 5.4 INNOVATION SPOTLIGHT
    • 5.4.1 ADVENT OF AI AND ML INTO VOICE ANALYTICS
    • 5.4.2 EMERGENCE OF REAL-TIME INTO VOICE ANALYTICS
  • 5.5 REGULATORY IMPLICATIONS
    • 5.5.1 GENERAL DATA PROTECTION REGULATION
    • 5.5.2 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPPA)
    • 5.5.3 DODD-FRANK WALL STREET REFORM AND CONSUMER PROTECTION
    • 5.5.4 MARKET ABUSE REGULATION
    • 5.5.5 2ND REVISION OF MARKETS IN FINANCIAL INSTRUMENTS DIRECTIVE
    • 5.5.6 EUROPEAN BANKING REGULATIONS

6 VOICE ANALYTICS MARKET, BY APPLICATION

  • 6.1 INTRODUCTION
  • 6.2 SENTIMENT ANALYSIS
    • 6.2.1 NEED FOR REAL-TIME INSIGHTS INTO CUSTOMER INTERACTIONS TO DRIVE THE ADOPTION OF VOICE ANALYTICS SOLUTIONS FOR SENTIMENT ANALYSIS
  • 6.3 SALES AND MARKETING MANAGEMENT
    • 6.3.1 NEED TO ENHANCE BRAND REPUTATION TO MAINTAIN COMPETITIVE EDGE DRIVING THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN SALES AND MARKETING MANAGEMENT
  • 6.4 RISK AND FRAUD DETECTION
    • 6.4.1 NEED TO MITIGATE RISK AND REDUCE LOSS TO DRIVE THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN RISK AND FRAUD DETECTION
  • 6.5 CALL MONITORING
    • 6.5.1 NEED TO REDUCE CUSTOMER CHURN AND IMPROVE AGENT PERFORMANCE TO DRIVE THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN CALL MONITORING
  • 6.6 OTHERS

7 VOICE ANALYTICS MARKET, BY COMPONENT

  • 7.1 INTRODUCTION
  • 7.2 SOLUTION
    • 7.2.1 NEED FOR ANALYZING REAL-TIME CUSTOMER BEHAVIOUR TO DRIVE THE ADOPTION OF VOICE ANALYTICS SOLUTIONS
  • 7.3 SERVICES
    • 7.3.1 MANAGED SERVICES
      • 7.3.1.1 Need for monitoring and maintaining software operations and reducing overhead costs to drive the demand for managed services
    • 7.3.2 PROFESSIONAL SERVICES
      • 7.3.2.1 Need for a strategic outlook exploring new avenues for improving business performance to drive the growth of professional services
        • 7.3.2.1.1 Support and maintenance
        • 7.3.2.1.2 Consulting services

8 VOICE ANALYTICS MARKET, BY DEPLOYMENT MODE

  • 8.1 INTRODUCTION
  • 8.2 CLOUD
    • 8.2.1 GROWING IMPLEMENTATION, DATA ACCESSIBILITY, SCALABILITY, AND EASE OF USE TO DRIVE THE ADOPTION OF CLOUD-BASED VOICE ANALYTICS SOLUTIONS
  • 8.3 ON-PREMISES
    • 8.3.1 FLEXIBILITY TO INTEGRATE WITH A VARIETY OF THIRD-PARTY SOLUTIONS DRIVING THE ADOPTION OF ON-PREMISES VOICE ANALYTICS SOLUTIONS

9 VOICE ANALYTICS MARKET, BY ORGANIZATION SIZE

  • 9.1 INTRODUCTION
  • 9.2 SMALL AND MEDIUM-SIZED ENTERPRISES
    • 9.2.1 NEED FOR VIABLE CLOUD-BASED ANALYTICS SOLUTIONS TO DRIVE THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN SMALL AND MEDIUM-SIZED ENTERPRISES
  • 9.3 LARGE ENTERPRISES
    • 9.3.1 INCREASING ADOPTION OF ADVANCED TECHNOLOGIES TO DRIVE THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN LARGE ENTERPRISES

10 VOICE ANALYTICS MARKET, BY VERTICAL

  • 10.1 INTRODUCTION
  • 10.2 BANKING, FINANCIAL SERVICES, AND INSURANCE
    • 10.2.1 FOCUS ON COMPLIANCE WITH REGULATIONS AND FINANCIAL STANDARDS TO INCREASE THE DEMAND FOR VOICE ANALYTICS SOLUTIONS IN BFSI
  • 10.3 RETAIL AND ECOMMERCE
    • 10.3.1 UNDERSTANDING CUSTOMER BEHAVIOR IN REAL-TIME TO BOOST THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN RETAIL AND ECOMMERCE
  • 10.4 TELECOMMUNICATION
    • 10.4.1 BENEFITS SUCH AS REDUCED CHURN RATE, IMPROVED SERVICES, AND ENHANCED CUSTOMER LOYALTY TO FUEL THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN TELECOMMUNICATION
  • 10.5 HEALTHCARE
    • 10.5.1 GROWING DEMAND TO ACHIEVE BETTER PATIENT EXPERIENCE AND MEET REGULATIONS TO FUEL THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN HEALTHCARE
  • 10.6 GOVERNMENT AND DEFENSE
    • 10.6.1 NEED TO IMPROVE RELIABILITY AND EFFICIENCY OF PROCESSES TO DRIVE THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN GOVERNMENT AND DEFENSE
  • 10.7 OTHERS

11 VOICE ANALYTICS MARKET, BY REGION

  • 11.1 INTRODUCTION
  • 11.2 NORTH AMERICA
    • 11.2.1 UNITED STATES
      • 11.2.1.1 Need to extract maximum value from customer interactions to fuel the demand for voice analytics solutions in the US
    • 11.2.2 CANADA
      • 11.2.2.1 Increase in investments and research activities to drive the adoption of voice analytics solutions in Canada
  • 11.3 EUROPE
    • 11.3.1 UNITED KINGDOM
      • 11.3.1.1 Strong infrastructure and increasing investments to drive the adoption of voice analytics solutions in the UK
    • 11.3.2 GERMANY
      • 11.3.2.1 Government's focus on innovation and research to fuel the adoption of voice analytics solutions in Germany
    • 11.3.3 FRANCE
      • 11.3.3.1 Focus on R&D and heavy inflow of capital from global players and investors to fuel the adoption of voice analytics solutions in France
    • 11.3.4 REST OF EUROPE
  • 11.4 ASIA PACIFIC
    • 11.4.1 CHINA
      • 11.4.1.1 Increasing focus on integrating AI and deep learning technologies to drive the adoption of voice analytics solutions in China
    • 11.4.2 JAPAN
      • 11.4.2.1 Increasing investment in R&D by top companies to drive the adoption of voice analytics solutions in Japan
    • 11.4.3 INDIA
      • 11.4.3.1 Demand for superior customer experience to boost the adoption of voice analytics solutions in India
    • 11.4.4 REST OF ASIA PACIFIC
  • 11.5 LATIN AMERICA
    • 11.5.1 BRAZIL
      • 11.5.1.1 Need to diversify and offer enhanced services to drive the growth of voice analytics market in Brazil
    • 11.5.2 MEXICO
      • 11.5.2.1 Need to enhance customer experience and reduce costs to drive the growth of voice analytics market in Mexico
    • 11.5.3 REST OF LATIN AMERICA
  • 11.6 MIDDLE EAST AND AFRICA
    • 11.6.1 MIDDLE EAST
      • 11.6.1.1 Need to differentiate among competitors and improve business processes to drive the growth of voice analytics market in the Middle East region
    • 11.6.2 AFRICA
      • 11.6.2.1 Improving economy and favorable government policies to drive the growth of voice analytics market in the African region

12 COMPETITIVE LANDSCAPE

  • 12.1 COMPETITIVE LEADERSHIP MAPPING
    • 12.1.1 VISIONARY LEADERS
    • 12.1.2 INNOVATORS
    • 12.1.3 DYNAMIC DIFFERENTIATORS
    • 12.1.4 EMERGING COMPANIES
  • 12.2 BUSINESS STRATEGY EXCELLENCE
  • 12.3 STRENGTH OF PRODUCT OFFERINGS
  • 12.4 RANKING OF KEY PLAYERS IN THE VOICE ANALYTICS MARKET, 2019

13 COMPANY PROFILES

  • 13.1 INTRODUCTION

(Business Overview, Products, Solutions & Software, Key Insights, Recent Developments, SWOT Analysis, MnM View)*

  • 13.2 VERINT SYSTEMS
  • 13.3 NICE
  • 13.4 AVAYA
  • 13.5 THOUGHTSPOT
  • 13.6 UNIPHORE
  • 13.7 CALABRIO
  • 13.8 TALKDESK
  • 13.9 RANKMINER
  • 13.10 VOICEBASE
  • 13.11 BEYOND VERBAL
  • 13.12 VOICESENSE
  • 13.13 SESTEK
  • 13.14 XDROID
  • 13.15 INVOCA
  • 13.16 AUDEERING

Details on Business Overview, Products, Solutions& Software, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

14 APPENDIX

  • 14.1 INDUSTRY EXPERTS
  • 14.2 DISCUSSION GUIDE
  • 14.3 KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 14.4 AVAILABLE CUSTOMIZATIONS
  • 14.5 RELATED REPORTS
  • 14.6 AUTHOR DETAILS
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