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会話システムの世界市場の動向・予測 ~2024年:コンピューティングプラットフォーム・ソリューション・サービス

Conversational Systems Market by Component (Compute Platforms, Solutions, Services), Type (Voice and Text), Application (Customer Support and Personal Assistant, Branding and Advertisement, and Compliance), Vertical, and Region - Global Forecast to 2024

発行 MarketsandMarkets 商品コード 843035
出版日 ページ情報 英文 131 Pages
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会話システムの世界市場の動向・予測 ~2024年:コンピューティングプラットフォーム・ソリューション・サービス Conversational Systems Market by Component (Compute Platforms, Solutions, Services), Type (Voice and Text), Application (Customer Support and Personal Assistant, Branding and Advertisement, and Compliance), Vertical, and Region - Global Forecast to 2024
出版日: 2019年05月13日 ページ情報: 英文 131 Pages
概要

世界の会話システムの市場は予測期間中30.8%のCAGR (年間複合成長率) で推移し、2019年の46億米ドルから、2024年には174億米ドルの規模に成長すると予測されています。高度なAIおよびNLPツール、AIによるカスタマーサポートサービスへの需要の拡大などの要因が同市場の成長を推進しています。しかし一方で、認知度の不足が市場のさらなる成長の障壁となる可能性があります。

当レポートでは、世界の会話システムの市場を調査し、市場およびシステムの概要、市場成長への各種影響因子の分析、法規制の影響、利用事例、コンポーネント・タイプ・用途・産業・地域/主要国別の動向と市場規模の推移と予測、競合環境、主要企業のプロファイルなどをまとめています。

843035_4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE CONVERSATIONAL SYSTEMS MARKET_FIGURE 8

第1章 イントロダクション

第2章 調査方法

第3章 エグゼクティブサマリー

第4章 重要考察

第5章 市場概要・産業動向

  • イントロダクション
  • 市場力学
    • 推進要因
    • 抑制要因
    • 市場機会
    • 課題
  • 利用事例
  • 法規制の影響

第6章 会話システム市場の分析・予測:コンポーネント別

  • イントロダクション
  • コンピューティングプラットフォーム
  • ソリューション
  • サービス

第7章 会話システム市場の分析・予測:タイプ別

  • イントロダクション
  • 音声アシスト
  • テキストアシスト
  • その他

第8章 会話システム市場の分析・予測:用途別

  • イントロダクション
  • 顧客サポート・パーソナルアシスタント
  • ブランディング・広告
  • データプライバシー・コンプライアンス
  • その他

第9章 会話システム市場の分析・予測:産業別

  • イントロダクション
  • 銀行・金融サービス・保険
  • メディア&エンターテインメント
  • 小売・Eコマース
  • 旅行・ホスピタリティ
  • 通信
  • ヘルスケア・ライフサイエンス
  • その他

第10章 会話システム市場の分析・予測:地域別

  • イントロダクション
  • 北米
    • 米国
    • カナダ
  • 欧州
    • 英国
    • ドイツ
    • フランス
    • その他
  • アジア太平洋
    • 中国
    • 日本
    • インド
    • その他
  • 中東・アフリカ
    • イスラエル
    • UAE
    • その他
  • ラテンアメリカ
    • ブラジル
    • メキシコ
    • その他

第11章 競合環境

  • 競合リーダーシップマッピング
  • 競合環境
  • 競合シナリオ
    • 新製品の投入・製品強化
    • 提携・合意・協力
    • M&A

第12章 企業プロファイル

  • イントロダクション
  • GOOGLE
  • MICROSOFT
  • AWS
  • IBM
  • ORACLE
  • NUANCE
  • BAIDU
  • SAP
  • ARTIFICIAL SOLUTIONS
  • KORE.AI
  • AVAAMO
  • CONVERSICA
  • HAPTIK
  • RASA
  • SOLVVY
  • PYPESTREAM
  • INBENTA
  • RULAI
  • SAARTHI.AI

第13章 付録

図表

LIST OF TABLES

  • TABLE 1: CURRENCY EXCHANGE TABLE
  • TABLE 2: FACTOR ANALYSIS
  • TABLE 3: GLOBAL CONVERSATIONAL SYSTEMS MARKET SIZE AND GROWTH RATE, 2017-2024 (USD MILLION, Y-O-Y %)
  • TABLE 4: CONVERSATIONAL SYSTEMS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 5: COMPUTE PLATFORMS: CONVERSATIONAL SYSTEMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 6: SOLUTIONS: CONVERSATIONAL SYSTEMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 7: SERVICES: CONVERSATIONAL SYSTEMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 8: CONVERSATIONAL SYSTEMS MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
  • TABLE 9: CONVERSATIONAL SYSTEMS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 10: CONVERSATIONAL SYSTEMS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 11: BANKING, FINANCIAL SERVICES, AND INSURANCE: CONVERSATIONAL SYSTEMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 12: MEDIA AND ENTERTAINMENT: CONVERSATIONAL SYSTEMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 13: RETAIL AND ECOMMERCE: CONVERSATIONAL SYSTEMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 14: TRAVEL AND HOSPITALITY: CONVERSATIONAL SYSTEMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 15: TELECOM: CONVERSATIONAL SYSTEMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 16: HEALTHCARE AND LIFE SCIENCES: CONVERSATIONAL SYSTEMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 17: OTHERS: CONVERSATIONAL SYSTEMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 18: CONVERSATIONAL SYSTEMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 19: NORTH AMERICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 20: NORTH AMERICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
  • TABLE 21: NORTH AMERICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 22: NORTH AMERICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 23: NORTH AMERICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 24: EUROPE: CONVERSATIONAL SYSTEMS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 25: EUROPE: CONVERSATIONAL SYSTEMS MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
  • TABLE 26: EUROPE: CONVERSATIONAL SYSTEMS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 27: EUROPE: CONVERSATIONAL SYSTEMS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 28: EUROPE: CONVERSATIONAL SYSTEMS MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 29: ASIA PACIFIC: CONVERSATIONAL SYSTEMS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 30: ASIA PACIFIC: CONVERSATIONAL SYSTEMS MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
  • TABLE 31: ASIA PACIFIC: CONVERSATIONAL SYSTEMS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 32: ASIA PACIFIC: CONVERSATIONAL SYSTEMS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 33: ASIA PACIFIC: CONVERSATIONAL SYSTEMS MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 34: MIDDLE EAST AND AFRICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 35: MIDDLE EAST AND AFRICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
  • TABLE 36: MIDDLE EAST AND AFRICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 37: MIDDLE EAST AND AFRICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 38: MIDDLE EAST AND AFRICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 39: LATIN AMERICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 40: LATIN AMERICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
  • TABLE 41: LATIN AMERICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 42: LATIN AMERICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 43: LATIN AMERICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 44: NEW PRODUCT LAUNCHES/PRODUCT ENHANCEMENTS
  • TABLE 45: PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS
  • TABLE 46: MERGERS AND ACQUISITIONS

LIST OF FIGURES

  • FIGURE 1: GLOBAL CONVERSATIONAL SYSTEMS MARKET: RESEARCH DESIGN
  • FIGURE 2: CONVERSATIONAL SYSTEMS MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
  • FIGURE 3: CONVERSATIONAL SYSTEMS MARKET SNAPSHOT, BY COMPONENT
  • FIGURE 4: CONVERSATIONAL SYSTEMS MARKET SNAPSHOT, BY TYPE
  • FIGURE 5: CONVERSATIONAL SYSTEMS MARKET SNAPSHOT, BY APPLICATION
  • FIGURE 6: CONVERSATIONAL SYSTEMS MARKET SNAPSHOT, BY VERTICAL
  • FIGURE 7: CONVERSATIONAL SYSTEMS MARKET SNAPSHOT, BY REGION
  • FIGURE 8: INCREASING DEMAND FOR AI-POWERED CUSTOMER SUPPORT SERVICES TO DRIVE THE OVERALL GROWTH OF THE CONVERSATIONAL SYSTEMS MARKET DURING THE FORECAST PERIOD
  • FIGURE 9: BRANDING AND ADVERTISEMENT SEGMENT TO GROW AT A SIGNIFICANT PACE DURING THE FORECAST PERIOD
  • FIGURE 10: NORTH AMERICA TO HOLD THE HIGHEST MARKET SHARE IN 2019
  • FIGURE 11: COMPUTE PLATFORMS, TEXT ASSISTANT, AND CUSTOMER SUPPORT AND PERSONAL ASSISTANT SEGMENTS IN NORTH AMERICA ACCOUNTED FOR THE HIGHEST MARKET SHARES IN THE CONVERSATIONAL SYSTEMS MARKET IN 2019
  • FIGURE 12: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CONVERSATIONAL SYSTEMS MARKET
  • FIGURE 13: SERVICES SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 14: VOICE ASSISTED SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 15: CUSTOMER SUPPORT AND PERSONAL ASSISTANT SEGMENT TO HOLD THE HIGHEST MARKET SIZE DURING THE FORECAST PERIOD
  • FIGURE 16: RETAIL AND ECOMMERCE SEGMENT TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 17: NORTH AMERICA TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
  • FIGURE 18: INDIA TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 19: ASIA PACIFIC TO ACCOUNT FOR THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 20: NORTH AMERICA: MARKET SNAPSHOT
  • FIGURE 21: ASIA PACIFIC: MARKET SNAPSHOT
  • FIGURE 22: CONVERSATIONAL SYSTEMS MARKET (GLOBAL) COMPETITIVE LEADERSHIP MAPPING, 2019
  • FIGURE 23: KEY DEVELOPMENTS IN THE CONVERSATIONAL SYSTEMS MARKET DURING 2017-2019
  • FIGURE 24: GEOGRAPHICAL SEGMENTATION OF THE TOP PLAYERS IN THE CONVERSATIONAL SYSTEMS MARKET
  • FIGURE 25: GOOGLE: COMPANY SNAPSHOT
  • FIGURE 26: GOOGLE: SWOT ANALYSIS
  • FIGURE 27: MICROSOFT: COMPANY SNAPSHOT
  • FIGURE 28: MICROSOFT: SWOT ANALYSIS
  • FIGURE 29: AWS: COMPANY SNAPSHOT
  • FIGURE 30: AWS: SWOT ANALYSIS
  • FIGURE 31: IBM: COMPANY SNAPSHOT
  • FIGURE 32: IBM: SWOT ANALYSIS
  • FIGURE 33: ORACLE: COMPANY SNAPSHOT
  • FIGURE 34: ORACLE: SWOT ANALYSIS
  • FIGURE 35: NUANCE: COMPANY SNAPSHOT
  • FIGURE 36: BAIDU: COMPANY SNAPSHOT
  • FIGURE 37: SAP: COMPANY SNAPSHOT
目次
Product Code: TC 7097

"The global conversational systems market size to grow at a Compound Annual Growth Rate (CAGR) of 30.8% during the forecast period"

MarketsandMarkets forecasts the global conversational systems market size to grow from USD 4.6 billion in 2019 to USD 17.4 billion by 2024, at a CAGR of 30.8% during 2019-2024. The major growth drivers for the market include highly advanced AI and NLP tools and an increasing demand for AI-powered customer support services. However, lack of awareness may restrain the market growth.

Branding and advertisement application to grow at the highest rate during the forecast period

Enterprises are leveraging the computational platform to create awareness and post ads about the latest and upcoming products through the digital channel. The conversational systems can also be used by enterprises for cross-selling and up-selling purposes leading to the reduction in the operational cost. Moreover, conversations between customers and machines can be analyzed with the help of data aggregator tools integrated with the platform.

Asia Pacific (APAC) to grow at the highest CAGR during the forecast period

APAC is expected to record the highest growth rate over the next few years in the conversational systems market, as a result of its growing technology adoption rate. APAC holds more than 50% of the world's population, therefore any major technological shifts such as those being heralded by AI are expected to shape the future of the region. IBM, Microsoft, Google, and AWS account for a majority of share in the conversational systems market in the region, along with several other significant conversational systems solutions providers. SMEs and large enterprises in APAC have become more aware of government regulations and compliances and started adopting AI-based solutions proactively.

  • By Company: Tier I: 15%, Tier II: 42%, and Tier III: 43%
  • By Designation: C-Level: 62%, Director Level: 20%, and Others: 18%
  • By Region: North America: 40%, APAC: 30%, Europe: 20%, MEA: 5%, and Latin America: 5%

The report includes the study of the key players offering conversational systems solutions. It profiles major vendors in the global conversational systems market including Google (US), Microsoft (US), IBM (US), AWS (US), Baidu (China), Oracle (US), SAP (Germany), Nuance (US), Artificial Solutions (Spain), Conversica (US), Haptik (India), Rasa (Germany), Rulai (US), Avaamo (US), Kore.ai (US), Solvvy (US), Pypestream (US), Inbenta (US), and Saarthi.ai (India).

Research Coverage:

The report segments the global conversational systems market by component, type, application, vertical, and region. The component segment comprises compute platforms, solutions, and services. The conversational systems market by type has voice assisted, text assistant, and other (gesture recognition, object recognition, and expression recognition). The conversational systems market by application has customer support and personal assistant, branding and advertisement, data privacy and compliance, and other segments (campaign analysis and data aggregation). The conversational systems market by verticals covers Banking, Financial Services, and Insurance (BFSI), media and entertainment, retail and ecommerce, travel and hospitality, healthcare and life sciences, telecom, and other verticals (manufacturing, government, media and entertainment, and education). The report covers the conversational systems market with respect to 5 major regions: North America, Europe, APAC, Latin America, and Middle East and Africa (MEA).

The report would help the market leaders and new entrants in the global conversational systems market in the following ways:

  • 1. The report segments the market into various subsegments, hence it covers the market comprehensively. It provides the closest approximations of the revenue numbers for the overall market and its subsegments. The market numbers are further split across applications and regions.
  • 2. It helps in understanding the overall growth of the market. It also provides information about key market drivers, restraints, challenges, and opportunities.
  • 3. It helps stakeholders in understanding their competitors better and gaining more insights to strengthen their positions in the market. The study also presents the positioning of the key players based on their product offerings and business strategies.

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. OBJECTIVES OF THE STUDY
  • 1.2. MARKET DEFINITION
  • 1.3. MARKET SCOPE
    • 1.3.1. MARKET SEGMENTATION
    • 1.3.2. REGIONS COVERED
  • 1.4. YEARS CONSIDERED FOR THE STUDY
  • 1.5. CURRENCY CONSIDERED
  • 1.6. STAKEHOLDERS

2. RESEARCH METHODOLOGY

  • 2.1. RESEARCH DATA
    • 2.1.1. SECONDARY DATA
    • 2.1.2. PRIMARY DATA
      • 2.1.2.1. Breakup of primary profiles
      • 2.1.2.2. Key industry insights
  • 2.2. MARKET BREAKUP AND DATA TRIANGULATION
  • 2.3. MARKET SIZE ESTIMATION
    • 2.3.1. TOP-DOWN APPROACH
    • 2.3.2. BOTTOM-UP APPROACH
  • 2.4. MARKET FORECAST
  • 2.5. ASSUMPTIONS FOR THE STUDY
  • 2.6. LIMITATIONS OF THE STUDY

3. EXECUTIVE SUMMARY

4. PREMIUM INSIGHTS

  • 4.1. ATTRACTIVE MARKET OPPORTUNITIES IN THE CONVERSATIONAL SYSTEMS MARKET
  • 4.2. CONVERSATIONAL SYSTEMS MARKET, BY APPLICATION
  • 4.3. CONVERSATIONAL SYSTEMS MARKET, BY REGION
  • 4.4. CONVERSATIONAL SYSTEMS MARKET IN NORTH AMERICA, BY COMPONENT, TYPE, AND APPLICATION

5. MARKET OVERVIEW AND INDUSTRY TRENDS

  • 5.1. INTRODUCTION
  • 5.2. MARKET DYNAMICS
    • 5.2.1. DRIVERS
      • 5.2.1.1. Highly advanced AI and NLP tools bolstering the market growth
      • 5.2.1.2. Increasing demand for AI-powered customer support services
    • 5.2.2. RESTRAINTS
      • 5.2.2.1. Dependency on deployment platforms
      • 5.2.2.2. Lack of awareness of emerging technologies
    • 5.2.3. OPPORTUNITIES
      • 5.2.3.1. Increasing demand for smartphones
      • 5.2.3.2. Integration of advanced AI capabilities adding value to the conversational systems offerings
      • 5.2.3.3. Rise in customer engagement through social media platforms
    • 5.2.4. CHALLENGES
      • 5.2.4.1. Lack of awareness and reluctance to use chatbots
      • 5.2.4.2. Lack of accuracy in chatbots and virtual assistants
  • 5.3. USE CASES
    • 5.3.1. USE CASE: SCENARIO 1
    • 5.3.2. USE CASE: SCENARIO 2
    • 5.3.3. USE CASE: SCENARIO 3
    • 5.3.4. USE CASE: SCENARIO 4
    • 5.3.5. USE CASE: SCENARIO 5
  • 5.4. REGULATORY IMPLICATIONS
    • 5.4.1. GDPR
    • 5.4.2. HIPAA
    • 5.4.3. FTC
    • 5.4.4. ISO/IEC JTC 1/SC 42

6. CONVERSATIONAL SYSTEMS MARKET, BY COMPONENT

  • 6.1. INTRODUCTION
  • 6.2. COMPUTE PLATFORMS
    • 6.2.1. INCREASING DEMAND TO DEVELOP NLP AND ML ENABLED CONVERSATIONAL SOLUTIONS TO DRIVE THE GROWTH OF CONVERSATIONAL SYSTEMS MARKET
  • 6.3. SOLUTIONS
    • 6.3.1. AI-ENABLED SOLUTIONS TO AUTOMATE CONVERSATION ACROSS CHANNELS TO GROW AT A RAPID PACE IN THE COMING YEARS
  • 6.4. SERVICES
    • 6.4.1. INCREASING NEED TO PROVIDE POST PURCHASE ENGAGEMENT WITH CLIENTS TO DRIVE THE GROWTH OF SERVICES IN CONVERSATIONAL SYSTEMS MARKET

7. CONVERSATIONAL SYSTEMS MARKET, BY TYPE

  • 7.1. INTRODUCTION
  • 7.2. VOICE ASSISTED
    • 7.2.1. INCREASING DEMAND FOR VOICE ASSISTED SOLUTIONS TO PAVE THE WAY FOR CONVERSATIONAL SYSTEMS MARKET IN DIFFERENT VERTICALS
  • 7.3. TEXT ASSISTANT
    • 7.3.1. AI-ENABLED TEXT ASSISTANT SOLUTIONS TO AUTOMATE CONVERSATION ACROSS CHANNELS TO GROW AT A RAPID PACE IN THE COMING YEARS
  • 7.4. OTHERS

8. CONVERSATIONAL SYSTEMS MARKET, BY APPLICATION

  • 8.1. INTRODUCTION
  • 8.2. CUSTOMER SUPPORT AND PERSONAL ASSISTANCE
    • 8.2.1. GROWING DEMAND FOR HANDLING CUSTOMER QUERIES TO INCREASE THE DEMAND FOR CONVERSATIONAL SYSTEMS MARKET IN VARIOUS VERTICALS
  • 8.3. BRANDING AND ADVERTISEMENT
    • 8.3.1. GROWING NEED TO CREATE AWARENESS AND PERFORM EFFECTIVE BRANDING ACTIVITIES TO INCREASE THE DEMAND FOR CONVERSATIONAL SYSTEMS MARKET
  • 8.4. DATA PRIVACY AND COMPLIANCE
    • 8.4.1. INCREASING NEED TO SECURE CUSTOMERS' DATA AND COMPLY WITH STRINGENT REGULATIONS TO FUEL THE ADOPTION OF CONVERSATIONAL SYSTEMS AMONG ENTERPRISES
  • 8.5. OTHERS

9. CONVERSATIONAL SYSTEMS MARKET, BY VERTICAL

  • 9.1. INTRODUCTION
  • 9.2. BANKING, FINANCIAL SERVICES, AND INSURANCE
    • 9.2.1. PRESENCE OF A LARGE NUMBER OF DATA ACROSS BFSI VERTICAL TO HELP FINANCIAL INSTITUTIONS PROVIDE ENHANCED CUSTOMER EXPERIENCE
  • 9.3. MEDIA AND ENTERTAINMENT
    • 9.3.1. PERSONALIZED AND ENHANCED CUSTOMER EXPERIENCE USING CONVERSATIONAL SYSTEMS SOLUTIONS
  • 9.4. RETAIL AND ECOMMERCE
    • 9.4.1. INCREASING DEPLOYMENT OF CONVERSATIONAL SYSTEMS SOLUTIONS BY RETAIL AND ECOMMERCE VERTICAL ON VARIOUS CHANNELS FOR GREATER CUSTOMER ENGAGEMENT
  • 9.5. TRAVEL AND HOSPITALITY
    • 9.5.1. AUTOMATION OF BOOKING PROCESS THROUGH VARIOUS PLATFORMS TO INCREASE THE ADOPTION OF CHATBOTS AND PERSONAL ASSISTANTS
  • 9.6. TELECOM
    • 9.6.1. INCREASING USE OF CHATBOTS TO PROVIDE CUSTOMIZED SERVICES TO CUSTOMERS WILL LEAD CONVERSATIONAL SYSTEMS MARKET
  • 9.7. HEALTHCARE AND LIFE SCIENCES
    • 9.7.1. CONVERSATIONAL SYSTEMS SOLUTIONS TO IMPROVE PATIENT MANAGEMENT, MONITORING, AND EXPERIENCE AND ENGAGEMENT
  • 9.8. OTHERS

10. CONVERSATIONAL SYSTEMS MARKET, BY REGION

  • 10.1. INTRODUCTION
  • 10.2. NORTH AMERICA
    • 10.2.1. UNITED STATES
      • 10.2.1.1. Growing implementation of AI- and ML-based solutions to fuel the demand for conversational systems in the US
    • 10.2.2. CANADA
      • 10.2.2.1. Increase in AI-based investments and research activities to drive the growth of conversational systems market in Canada
  • 10.3. EUROPE
    • 10.3.1. UNITED KINGDOM
      • 10.3.1.1. Growing investments to fuel the adoption of conversational systems solutions in the UK
    • 10.3.2. GERMANY
      • 10.3.2.1. Increasing adoption of conversational systems solutions across major verticals to drive the market in Germany
    • 10.3.3. FRANCE
      • 10.3.3.1. Heavy inflow of capital from various investors to drive the conversational systems market in France
    • 10.3.4. REST OF EUROPE
  • 10.4. ASIA PACIFIC
    • 10.4.1. CHINA
      • 10.4.1.1. Increasing investments in AI landscape to drive the adoption of conversational systems solutions in China
    • 10.4.2. JAPAN
      • 10.4.2.1. Rising use of chatbots and intelligent virtual agents in the telecom vertical to fuel the adoption of conversational systems solutions in Japan
    • 10.4.3. INDIA
      • 10.4.3.1. Increase in investments among startups and growth of AI technology among verticals to trigger conversational systems adoption in India
    • 10.4.4. REST OF ASIA PACIFIC
  • 10.5. MIDDLE EAST AND AFRICA
    • 10.5.1. ISRAEL
      • 10.5.1.1. Upcoming AI startups in the country to drive the growth of conversational systems market in Israel
    • 10.5.2. UNITED ARAB EMIRATES
      • 10.5.2.1. Government initiatives to drive the adoption of AI-based solutions in the UAE
    • 10.5.3. REST OF MIDDLE EAST AND AFRICA
  • 10.6. LATIN AMERICA
    • 10.6.1. BRAZIL
      • 10.6.1.1. Emerging startups in Brazil to drive the growth of conversational systems market in the coming years
    • 10.6.2. MEXICO
      • 10.6.2.1. Growing demand for AI-based technologies to fuel the adoption of conversational systems solutions in Mexico
    • 10.6.3. REST OF LATIN AMERICA

11. COMPETITIVE LANDSCAPE

  • 11.1. COMPETITIVE LEADERSHIP MAPPING
    • 11.1.1. VISIONARY LEADERS
    • 11.1.2. INNOVATORS
    • 11.1.3. DYNAMIC
    • 11.1.4. EMERGING
  • 11.2. COMPETITIVE LANDSCAPE OVERVIEW
  • 11.3. COMPETITIVE SCENARIO
    • 11.3.1. NEW PRODUCT LAUNCHES/PRODUCT ENHANCEMENTS
    • 11.3.2. PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS
    • 11.3.3. MERGERS AND ACQUISITIONS

12. COMPANY PROFILES (Business Overview, Platforms Offered, Recent Developments, SWOT Analysis, and MNM View)*

  • 12.1. INTRODUCTION
  • 12.2. GOOGLE
  • 12.3. MICROSOFT
  • 12.4. AWS
  • 12.5. IBM
  • 12.6. ORACLE
  • 12.7. NUANCE
  • 12.8. BAIDU
  • 12.9. SAP
  • 12.10. ARTIFICIAL SOLUTIONS
  • 12.11. KORE.AI
  • 12.12. AVAAMO
  • 12.13. CONVERSICA
  • 12.14. HAPTIK
  • 12.15. RASA
  • 12.16. SOLVVY
  • 12.17. PYPESTREAM
  • 12.18. INBENTA
  • 12.19. RULAI
  • 12.20. SAARTHI.AI

*Details on Business Overview, Platforms Offered, Recent Developments, SWOT Analysis, and MNM View might not be captured in case of unlisted companies.

13. APPENDIX

  • 13.1. DISCUSSION GUIDE
  • 13.2. KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 13.3. AVAILABLE CUSTOMIZATIONS
  • 13.4. RELATED REPORTS
  • 13.5. AUTHOR DETAILS
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