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市場調査レポート

音声アシスタントアプリケーションの世界市場 - 2024年までの予測:ソリューション (独立型・統合型)、サービス (コンサルティング・実装・トレーニング & サポート)

Voice Assistant Application Market by Component (Solutions and Services), Deployment Mode (Cloud and On-premises), Application (Web Application, Mobile Application, and Devices), Organization Size, Vertical, and Region - Global Forecast to 2024

発行 MarketsandMarkets 商品コード 835744
出版日 ページ情報 英文 153 Pages
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本日の銀行送金レート: 1USD=108.97円で換算しております。
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音声アシスタントアプリケーションの世界市場 - 2024年までの予測:ソリューション (独立型・統合型)、サービス (コンサルティング・実装・トレーニング & サポート) Voice Assistant Application Market by Component (Solutions and Services), Deployment Mode (Cloud and On-premises), Application (Web Application, Mobile Application, and Devices), Organization Size, Vertical, and Region - Global Forecast to 2024
出版日: 2019年05月06日 ページ情報: 英文 153 Pages
概要

世界の音声アシスタントアプリケーション市場は、2019年の13億米ドルから、2024年までに52億米ドルへ達すると予測され、この間は31.9%のCAGR (年間複合成長率) が見込まれています。カスタマーエクスペリエンスを改善する必要性およびビジネスプロセスの合理化は、音声アシスタントアプリケーション市場の主要な促進要因となっています。

当レポートでは、世界の音声アシスタントアプリケーション市場について調査分析し、市場概要、産業動向、セグメント別の市場分析、競合情勢、主要企業などについて、体系的な情報を提供しています。

第1章 イントロダクション

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 重要考察

  • 世界の音声アシスタントアプリケーション市場における魅力的な市場機会
  • 音声アシスタントアプリケーション市場:展開形態別
  • 北米における音声アシスタントアプリケーション市場:コンポーネント・国別
  • 欧州における音声アシスタントアプリケーション市場:組織規模・国別
  • アジア太平洋における音声アシスタントアプリケーション市場:用途・国別

第5章 市場概要・産業動向

  • イントロダクション
  • 市場力学
    • 促進要因
    • 抑制要因
    • 機会
    • 課題
  • エコシステム分析
  • 規制の影響
  • 利用例

第6章 音声アシスタントアプリケーション市場:コンポーネント別

  • イントロダクション
  • ソリューション
    • 独立型
    • 統合型
  • サービス
    • コンサルティング
    • 実装
    • トレーニング・サポート

第7章 音声アシスタントアプリケーション市場:用途別

  • イントロダクション
  • ウェブアプリケーション
  • モバイルアプリケーション
  • デバイス

第8章 音声アシスタントアプリケーション市場:展開形態別

  • イントロダクション
  • オンプレミス
  • クラウド

第9章 音声アシスタントアプリケーション市場:組織規模別

  • イントロダクション
  • 中小企業
  • 大企業

第10章 音声アシスタントアプリケーション市場:垂直産業別

  • イントロダクション
  • 銀行、金融サービスおよび保険
  • ヘルスケア
  • 小売り・Eコマース
  • メディア・エンターテインメント
  • 通信・IT
  • 製造・自動車
  • 教育
  • 旅行・ホスピタリティ
  • その他

第11章 音声アシスタントアプリケーション市場:地域別

  • イントロダクション
  • 北米
  • 欧州
  • アジア太平洋
  • 中東・アフリカ
  • ラテンアメリカ

第12章 競合情勢

  • 競合リーダーシップマッピング
  • 製品ポートフォリオの強み (21社)
  • 事業戦略の長所 (21社)
  • 競合リーダーシップマッピング (新興企業)

第13章 企業プロファイル

  • イントロダクション
  • IBM
  • GOOGLE
  • AWS
  • MICROSOFT
  • APPLE
  • BAIDU
  • NUANCE COMMUNICATIONS
  • SALESFORCE
  • VERBIO TECHNOLOGIES
  • SAMSUNG
  • ORACLE
  • SAS
  • SAP
  • ORBITA

第14章 付録

図表

LIST OF TABLES

  • TABLE 1: UNITED STATES DOLLAR EXCHANGE RATE, 2016-2018
  • TABLE 2: VOICE ASSISTANT APPLICATION MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 3: SOLUTIONS: VOICE ASSISTANT APPLICATION MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
  • TABLE 4: STANDALONE MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 5: INTEGRATED MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 6: SERVICES: VOICE ASSISTANT APPLICATION MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
  • TABLE 7: CONSULTING MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 8: IMPLEMENTATION MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 9: TRAINING AND SUPPORT MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 10: VOICE ASSISTANT APPLICATION MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 11: WEB APPLICATIONS: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 12: MOBILE APPLICATIONS: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 13: DEVICES: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 14: VOICE ASSISTANT APPLICATION MARKET SIZE, BY DEPLOYMENT MODE, 2017-2024 (USD MILLION)
  • TABLE 15: ON-PREMISES: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 16: CLOUD: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 17: VOICE ASSISTANT APPLICATION MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 18: SMALL AND MEDIUM-SIZED ENTERPRISES: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 19: LARGE ENTERPRISES: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 20: VOICE ASSISTANT APPLICATION MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 21: BANKING, FINANCIAL SERVICES, AND INSURANCE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 22: HEALTHCARE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 23: RETAIL AND ECOMMERCE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 24: MEDIA AND ENTERTAINMENT: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 25: TELECOM AND IT: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 26: MANUFACTURING AND AUTOMOTIVE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 27: EDUCATION: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 28: TRAVEL AND HOSPITALITY: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 29: OTHERS: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 30: VOICE ASSISTANT APPLICATION MARKET SIZE, BY REGION, 2017-2024(USD MILLION)
  • TABLE 31: NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 32: NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SOLUTION, 2017-2024 (USD MILLION)
  • TABLE 33: NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 34: NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 35: NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY DEPLOYMENT MODE, 2017-2024 (USD MILLION)
  • TABLE 36: NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 37: NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 38: NORTH AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 39: EUROPE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 40: EUROPE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SOLUTION, 2017-2024 (USD MILLION)
  • TABLE 41: EUROPE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 42: EUROPE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 43: EUROPE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY DEPLOYMENT MODE, 2017-2024 (USD MILLION)
  • TABLE 44: EUROPE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 45: EUROPE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 46: EUROPE: VOICE ASSISTANT APPLICATION MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 47: ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 48: ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SOLUTION, 2017-2024 (USD MILLION)
  • TABLE 49: ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 50: ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 51: ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET SIZE, BY DEPLOYMENT MODE, 2017-2024 (USD MILLION)
  • TABLE 52: ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 53: ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 54: ASIA PACIFIC: VOICE ASSISTANT APPLICATION MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 55: MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 56: MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SOLUTION, 2017-2024 (USD MILLION)
  • TABLE 57: MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 58: MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 59: MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY DEPLOYMENT MODE, 2017-2024 (USD MILLION)
  • TABLE 60: MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 61: MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 62: MIDDLE EAST AND AFRICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 63: LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 64: LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SOLUTION, 2017-2024 (USD MILLION)
  • TABLE 65: LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 66: LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 67: LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY DEPLOYMENT MODE, 2017-2024 (USD MILLION)
  • TABLE 68: LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 69: LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 70: LATIN AMERICA: VOICE ASSISTANT APPLICATION MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 71: EVALUATION CRITERIA
  • TABLE 72: EVALUATION CRITERIA: STARTUPS

LIST OF FIGURES

  • FIGURE 1: VOICE ASSISTANT APPLICATION MARKET: RESEARCH DESIGN
  • FIGURE 2: RESEARCH METHODOLOGY
  • FIGURE 3: VOICE ASSISTANT APPLICATION MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
  • FIGURE 4: COMPETITIVE LEADERSHIP MAPPING: CRITERIA WEIGHTAGE
  • FIGURE 5: VOICE ASSISTANT APPLICATION MARKET: HOLISTIC VIEW
  • FIGURE 6: VOICE ASSISTANT APPLICATION MARKET: GROWTH TREND
  • FIGURE 7: ASIA PACIFIC TO GROW AT THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD
  • FIGURE 8: BUSINESSES LEVERAGING SOCIAL MEDIA PLATFORMS AS PRIME MARKETING CHANNEL TO DRIVE THE GROWTH OF VOICE ASSISTANT APPLICATION MARKET DURING THE FORECAST PERIOD
  • FIGURE 9: CLOUD SEGMENT TO HOLD A HIGHER SHARE IN THE VOICE ASSISTANT APPLICATION MARKET IN 2019
  • FIGURE 10: SOLUTIONS AND UNITED STATES TO ACCOUNT FOR THE HIGHEST SHARES IN THE VOICE ASSISTANT APPLICATION MARKET IN 2019
  • FIGURE 11: LARGE ENTERPRISES AND UNITED KINGDOM TO ACCOUNT FOR THE HIGHEST SHARES IN THE VOICE ASSISTANT APPLICATION MARKET IN 2019
  • FIGURE 12: MOBILE APPLICATION AND CHINA TO ACCOUNT FOR THE HIGHEST SHARES IN THE VOICE ASSISTANT APPLICATION MARKET IN 2019
  • FIGURE 13: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: VOICE ASSISTANT APPLICATION MARKET
  • FIGURE 14: ECOSYSTEM OF VIRTUAL ASSISTANTS
  • FIGURE 15: EVOLUTION OF VOICE ASSISTANTS
  • FIGURE 16: DEPLOYMENT CHANNELS
  • FIGURE 17: SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 18: INTEGRATED SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 19: IMPLEMENTATION SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 20: MOBILE APPLICATIONS TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 21: CLOUD SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 22: SMALL AND MEDIUM SIZE ENTERPRISES SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 23: RETAIL AND ECOMMERCE VERTICAL TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 24: NORTH AMERICA TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
  • FIGURE 25: INDIA TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 26: ASIA PACIFIC TO ACCOUNT FOR THE HIGHEST CAGR IN 2018
  • FIGURE 27: NORTH AMERICA: MARKET SNAPSHOT
  • FIGURE 28: ASIA PACIFIC: MARKET SNAPSHOT
  • FIGURE 29: VOICE ASSISTANT APPLICATION MARKET (GLOBAL) COMPETITIVE LEADERSHIP MAPPING, 2019
  • FIGURE 30: RANKING OF KEY PLAYERS IN THE VOICE ASSISTANT APPLICATION MARKET, 2019
  • FIGURE 31: VOICE ASSISTANT APPLICATION (STARTUPS) COMPETITIVE LEADERSHIP MAPPING, 2019
  • FIGURE 32: RANKING OF STARTUPS PLAYERS IN THE VOICE ASSISTANT APPLICATION MARKET, 2019
  • FIGURE 33: IBM: COMPANY SNAPSHOT
  • FIGURE 34: IBM: SWOT ANALYSIS
  • FIGURE 35: GOOGLE: COMPANY SNAPSHOT
  • FIGURE 36: GOOGLE: SWOT ANALYSIS
  • FIGURE 37: AWS: COMPANY SNAPSHOT
  • FIGURE 38: AWS: SWOT ANALYSIS
  • FIGURE 39: MICROSOFT: COMPANY SNAPSHOT
  • FIGURE 40: MICROSOFT: SWOT ANALYSIS
  • FIGURE 41: APPLE: COMPANY SNAPSHOT
  • FIGURE 42: BAIDU: COMPANY SNAPSHOT
  • FIGURE 43: NUANCE COMMUNICATIONS: COMPANY SNAPSHOT
  • FIGURE 44: SALESFORCE: COMPANY SNAPSHOT
目次
Product Code: TC 7079

"Enhanced customer experience and advancement in NLP and ASR ecosystems to drive the voice assistant application market"

The global voice assistant application market size is expected to grow from USD 1.3 billion in 2019 to USD 5.2 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 31.9% during the forecast period. The need for improving customer experience and streamlining the business process are the key factors driving the voice assistant application market. However, security and data concern may hamper the growth of voice assistant application market. Organizations are leveraging the AI-enabled chatbots and virtual agents to automate repetitive and manual processes, such as order placement, balance inquiries, general inquiries, technical assistance, and other customer services. With automation, organizations can achieve higher productivity gain with less manpower requirement. With the advancement in Natural Language Processing (NLP), Automatic Speech Recognition (ASR), and Artificial Intelligence (AI), the business use cases for voice-based chatbots have increased over the last few years. Currently, customer service, lead generation, customer queries, meeting scheduling, room service, reminders, product queries, and support services are the major use cases enterprises are exploring for strengthening business operations.

Among the deployment mode segment, the cloud segment to account for a higher market share during the forecast period

Owing to increasing awareness of the benefits of cloud-based solutions, the cloud deployment for voice assistant applications is expected to grow tremendously. The solution providers are focusing on the development of robust cloud-based solutions for their clients, as various organizations have migrated to either a private or a public cloud. Moreover, cloud-as-a-service is enabling organizations to manage not only costs but also achieve better agility. As cloud-based solutions are budget-friendly as well as easy to deploy, it is highly preferred across Small and Medium-sized Enterprises (SMEs).

Among the application segment, the web applications segment to dominate the market during the forecast period

Voice assistant applications deployed over the website can be useful for sales and marketing support, precise navigation, instant answering to customer queries, customer insights, and centralized knowledge management. The voice assistant applications enhance online communication, enable sophisticated interaction with intuitive response times, improve customer retention, and understand people's natural language with sharp voice recognition. The users are guided to attain a robust business activity with the help of a human-like interaction platform. In case of banking, finance, retail, healthcare, and telecom verticals, end users seek interactive support/help while buying a product or inquiring about the queries.

Among regions, APAC to grow at the highest CAGR during the forecast period

Various APAC countries, such as China, Japan, South Korea, Australia, Singapore, and India, have a large population, and they require NLP and Interactive Voice Response (IVR) platform-based voice assistant applications to track customers. Travel, healthcare, retail, and banking are the verticals driving the voice assistant application market in APAC. Countries, such as China, Japan, and Australia, have a high penetration in the voice assistant application market and provide solutions that resolve the complex queries faced by customers. APAC countries have enormous potential to grow further, due to the fast adoption of technologies. To enhance their growth and increase the customer base, organizations have started implementing voice assistant solutions.

In-depth interviews were conducted with Chief Executive Officers (CEOs), marketing directors, innovation and technology directors, and executives from various key organizations operating in the voice assistant application market.

The breakup of the profiles of the primary participants is given below:

  • By Company: Tier 1 - 35%, Tier 2 - 40%, and Tier 3 - 25%
  • By Designation: C-Level - 65% and Director Level - 35%
  • By Region: North America - 30%, Europe - 35%, APAC - 25%, and RoW - 10%

The key vendors profiled in the report are as follows:

  • IBM (US)
  • Google (US)
  • AWS (US)
  • Microsoft (US)
  • Apple (US)
  • Baidu (China)
  • Nuance Communications (US)
  • Salesforce (US)
  • Verbio Technologies (Spain)
  • Samsung (South Korea)
  • Oracle (US)
  • SAS (US)
  • SAP (Germany)
  • Orbita (US)

Research Coverage:

The voice assistant application market has been segmented based on components (solutions and services), applications (web applications, mobile applications, and devices), deployment modes (on-premises and cloud), organization size (SMEs and large enterprises), verticals, and regions. A detailed analysis of the key industry players has been undertaken to provide insights into their business overviews; services; key strategies; new service launches; partnerships, agreements, and collaborations; business expansions; and competitive landscape associated with the global voice assistant application market.

Reasons to Buy the Report:

The report would help the market leaders/new entrants in the following ways:

  • It comprehensively segments the voice assistant application market and provides the closest approximations of the revenue numbers for the overall market and its sub segments across regions.
  • It would help stakeholders understand the pulse of the market and provide information about the key market drivers, restraints, challenges, and opportunities.
  • It would help stakeholders understand their competitors better and gain more insights to enhance their positions in the market. The competitive landscape section includes the competitor ecosystem, new service developments, partnerships, and acquisitions.

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 OBJECTIVES OF THE STUDY
  • 1.2 MARKET DEFINITION
    • 1.2.1 MARKET SEGMENTATION
    • 1.2.2 REGIONS COVERED
  • 1.3 YEARS CONSIDERED FOR THE STUDY
  • 1.4 CURRENCY CONSIDERED
  • 1.5 STAKEHOLDERS

2 RESEARCH METHODOLOGY

  • 2.1 RESEARCH DATA
    • 2.1.1 BREAKUP OF PRIMARIES
    • 2.1.2 KEY INDUSTRY INSIGHTS
  • 2.2 MARKET BREAKUP AND DATA TRIANGULATION
  • 2.3 MARKET SIZE ESTIMATION
    • 2.3.1 TOP-DOWN APPROACH
    • 2.3.2 BOTTOM-UP APPROACH
  • 2.4 COMPETITIVE LEADERSHIP MAPPING METHODOLOGY
  • 2.5 ASSUMPTIONS FOR THE STUDY
  • 2.6 LIMITATIONS OF THE STUDY

3 EXECUTIVE SUMMARY

4 PREMIUM INSIGHTS

  • 4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE GLOBAL VOICE ASSISTANT APPLICATION MARKET
  • 4.2 VOICE ASSISTANT APPLICATION MARKET, BY DEPLOYMENT MODE, 2019
  • 4.3 VOICE ASSISTANT APPLICATION MARKET IN NORTH AMERICA, BY COMPONENT AND COUNTRY
  • 4.4 VOICE ASSISTANT APPLICATION MARKET IN EUROPE, BY ORGANIZATION SIZE AND COUNTRY
  • 4.5 VOICE ASSISTANT APPLICATION MARKET IN ASIA PACIFIC, BY APPLICATION AND COUNTRY

5 MARKET OVERVIEW AND INDUSTRY TRENDS

  • 5.1 INTRODUCTION
  • 5.2 MARKET DYNAMICS
    • 5.2.1 DRIVERS
      • 5.2.1.1 Enhanced customer experience
      • 5.2.1.2 Businesses leveraging social media platforms as a prime marketing channel
      • 5.2.1.3 Advancement in NLP and ASR ecosystem
      • 5.2.1.4 Omni-channel deployment
    • 5.2.2 RESTRAINTS
      • 5.2.2.1 Security and privacy concerns
    • 5.2.3 OPPORTUNITIES
      • 5.2.3.1 Adoption of voice assistants across verticals
      • 5.2.3.2 Potential untapped markets
    • 5.2.4 CHALLENGES
      • 5.2.4.1 Low accuracy in voice-based virtual assistants
      • 5.2.4.2 Lack of multilingual support
  • 5.3 ECOSYSTEM ANALYSIS
  • 5.4 REGULATORY IMPLICATIONS
    • 5.4.1 GDPR
    • 5.4.2 HIPAA
    • 5.4.3 FTC
    • 5.4.4 ISO/IEC JTC 1/SC 42
  • 5.5 USE CASES
    • 5.5.1 SCHEDULING A MEETING
    • 5.5.2 INCREASING USER ENGAGEMENT
    • 5.5.3 ENHANCING CUSTOMER EXPERIENCE
    • 5.5.4 RESOLVING CUSTOMER QUERIES USING SELF-SERVICE TOOL
    • 5.5.5 FASTER QUERY RESOLUTIONS

6 VOICE ASSISTANT APPLICATION MARKET, BY COMPONENT

  • 6.1 INTRODUCTION
    • 6.1.1 EXCERPTS FROM EXPERT INTERVIEWS
  • 6.2 SOLUTIONS
    • 6.2.1 STANDALONE
      • 6.2.1.1 Demand for enhanced customer experience to drive the adoption of standalone voice assistant solution
    • 6.2.2 INTEGRATED
      • 6.2.2.1 Low deployment cost to drive the adoption of integrated voice assistant solution
  • 6.3 SERVICES
    • 6.3.1 CONSULTING
      • 6.3.1.1 Growing demand for implementing voice assistant solutions to boost the consulting services
    • 6.3.2 IMPLEMENTATION
      • 6.3.2.1 Technicalities involved in implementing voice assistant solutions to boost the implementation services
    • 6.3.3 TRAINING AND SUPPORT
      • 6.3.3.1 To overcome the system-related issues effectively, voice assistant application vendors to offer training and support services in the market

7 VOICE ASSISTANT APPLICATION MARKET, BY APPLICATION

  • 7.1 INTRODUCTION
    • 7.1.1 EXCERPTS FROM EXPERT INTERVIEWS
  • 7.2 WEB APPLICATIONS
    • 7.2.1 INCREASING ADOPTION OF WEB APPLICATIONS BY WORKFORCE TO DRIVE THE GROWTH OF VOICE ASSISTANT APPLICATION MARKET
  • 7.3 MOBILE APPLICATIONS
    • 7.3.1 MOBILE VOICE ASSISTANT APPLICATIONS TO IMPROVE USER EXPERIENCE AS WELL AS REDUCE TIME TO FIND THE RIGHT CONTENT
  • 7.4 DEVICES
    • 7.4.1 VOICE ASSISTANT APPLICATION DEVICES TO OFFER MULTIPLE INTERACTION CHANNELS, CONSISTENT SERVICES, AND HELP REDUCE COST

8 VOICE ASSISTANT APPLICATION MARKET, BY DEPLOYMENT MODE

  • 8.1 INTRODUCTION
    • 8.1.1 EXCERPTS FROM EXPERT INTERVIEWS
  • 8.2 ON-PREMISES
    • 8.2.1 BFSI AND HEALTHCARE INCREASINGLY OPTING FOR ON-PREMISES SOLUTIONS TO ADHERE TO GOVERNMENT REGULATIONS
  • 8.3 CLOUD
    • 8.3.1 REDUCED OPERATIONAL MAINTENANCE COST TO BOOST THE CLOUD DEPLOYMENT MODE

9 VOICE ASSISTANT APPLICATION MARKET, BY ORGANIZATION SIZE

  • 9.1 INTRODUCTION
    • 9.1.1 EXCERPTS FROM EXPERT INTERVIEWS
  • 9.2 SMALL AND MEDIUM-SIZED ENTERPRISES
    • 9.2.1 FLEXIBLE PRICING TO DRIVE THE ADOPTION OF VOICE ASSISTANT SOLUTIONS IN SMALL AND MEDIUM-SIZED ENTERPRISES
  • 9.3 LARGE ENTERPRISES
    • 9.3.1 NEED FOR STREAMLINING BUSINESS PROCESSES TO DRIVE THE ADOPTION OF VOICE ASSISTANT SOLUTIONS IN THE LARGE ENTERPRISES

10 VOICE ASSISTANT APPLICATION MARKET, BY VERTICAL

  • 10.1 INTRODUCTION
    • 10.1.1 EXCERPTS FROM EXPERT INTERVIEWS
  • 10.2 BANKING, FINANCIAL SERVICES, AND INSURANCE
    • 10.2.1 DEMAND FOR EFFORTLESSLY CONNECTING WITH CUSTOMERS TO PROVIDE ENHANCED CUSTOMER EXPERIENCE TO DRIVE THE ADOPTION OF VOICE ASSISTANT SOLUTIONS IN THE BFSI VERTICAL
    • 10.2.2 USE CASES IN BANKING, FINANCIAL SERVICES, AND INSURANCE
  • 10.3 HEALTHCARE
    • 10.3.1 VOICE ASSISTANT SOLUTIONS TO IMPROVE PATIENT EXPERIENCE AND ENGAGEMENT
    • 10.3.2 USE CASES IN HEALTHCARE
  • 10.4 RETAIL AND ECOMMERCE
    • 10.4.1 INCREASING DEMAND FOR GREATER CUSTOMER ENGAGEMENT TO FUEL THE ADOPTION OF VOICE ASSISTANT SOLUTIONS IN THE RETAIL AND ECOMMERCE SECTOR
    • 10.4.2 USE CASES IN RETAIL
  • 10.5 MEDIA AND ENTERTAINMENT
    • 10.5.1 MEDIA AND ENTERTAINMENT VERTICAL OPTING FOR VOICE ASSISTANT SOLUTIONS TO MAXIMIZE CUSTOMER SATISFACTION
    • 10.5.2 USE CASES IN MEDIA AND ENTERTAINMENT
  • 10.6 TELECOM AND IT
    • 10.6.1 GROWING DEMAND FOR REAL-TIME PROBLEM SOLVING TO BOOST THE ADOPTION OF VOICE ASSISTANT SOLUTIONS IN THE TELECOM AND IT VERTICAL
    • 10.6.2 USE CASES IN TELECOM AND IT
  • 10.7 MANUFACTURING AND AUTOMOTIVE
    • 10.7.1 EMERGENCE OF CONNECTED AND SMART CAR TO SHIFT THE FOCUS OF STAKEHOLDERS TOWARD VOICE ASSISTANT SOLUTIONS
    • 10.7.2 USE CASES IN MANUFACTURING AND AUTOMOTIVE
  • 10.8 EDUCATION
    • 10.8.1 IMPROVED STUDENT AND TEACHER ENGAGEMENT AS WELL AS TRAINING PROGRAMS TO DRIVE THE IMPLEMENTATION OF VOICE ASSISTANT SOLUTIONS IN THE EDUCATION SECTOR
    • 10.8.2 USE CASES IN EDUCATION
  • 10.9 TRAVEL AND HOSPITALITY
    • 10.9.1 AUTOMATION OF BOOKING PROCESS TO INCREASE THE ADOPTION OF VOICE ASSISTANT SOLUTIONS IN THE TRAVEL AND HOSPITALITY VERTICAL
    • 10.9.2 USE CASES IN TRAVEL AND HOSPITALITY
  • 10.10 OTHERS

11 VOICE ASSISTANT APPLICATION MARKET, BY REGION

  • 11.1 INTRODUCTION
    • 11.1.1 EXCERPTS FROM EXPERT INTERVIEWS
  • 11.2 NORTH AMERICA
    • 11.2.1 UNITED STATES
      • 11.2.1.1 Integration of voice assistant with enterprise applications to drive the growth of voice assistant application market in the United States
    • 11.2.2 CANADA
      • 11.2.2.1 Need for streamlining business processes to drive the growth of voice assistant application market in Canada
  • 11.3 EUROPE
    • 11.3.1 UNITED KINGDOM
      • 11.3.1.1 Favorable government conditions for AI ecosystem to fuel the adoption of voice assistant solutions in the United Kingdom
    • 11.3.2 GERMANY
      • 11.3.2.1 Increasing adoption of voice assistant across manufacturing and automotive to drive the market in Germany
    • 11.3.3 FRANCE
      • 11.3.3.1 Businesses are receptive toward leveraging capabilities of voice-enabled virtual assistant in France
    • 11.3.4 REST OF EUROPE
  • 11.4 ASIA PACIFIC
    • 11.4.1 CHINA
      • 11.4.1.1 Advancement in artificial intelligence ecosystem to drive the adoption of voice assistant solutions in China
    • 11.4.2 JAPAN
      • 11.4.2.1 Increase in use of voice assistant in the telecom and IT vertical to fuel the adoption of voice-based virtual assistant in Japan
    • 11.4.3 INDIA
      • 11.4.3.1 Growing startup ecosystem and adoption of artificial intelligence in mid-sized enterprises to drive the growth of voice assistant application market in India
    • 11.4.4 REST OF ASIA PACIFIC
  • 11.5 MIDDLE EAST AND AFRICA
    • 11.5.1 ISRAEL
      • 11.5.1.1 Cross-vertical adoption of virtual assistant to drive the growth of voice assistant application market in Israel
    • 11.5.2 UNITED ARAB EMIRATES
      • 11.5.2.1 Digital transformation to drive the adoption of voice assistant solutions in the United Arab Emirates
    • 11.5.3 REST OF MIDDLE EAST AND AFRICA
  • 11.6 LATIN AMERICA
    • 11.6.1 BRAZIL
      • 11.6.1.1 Emergence of startup companies to drive the growth of voice assistant application market in Brazil
    • 11.6.2 MEXICO
      • 11.6.2.1 Artificial intelligence first strategy to fuel the demand for voice-enabled virtual assistant solutions in Mexico
    • 11.6.3 REST OF LATIN AMERICA

12 COMPETITIVE LANDSCAPE

  • 12.1 COMPETITIVE LEADERSHIP MAPPING
    • 12.1.1 VISIONARY LEADERS
    • 12.1.2 INNOVATORS
    • 12.1.3 DYNAMIC DIFFERENTIATORS
    • 12.1.4 EMERGING COMPANIES
  • 12.2 STRENGTH OF PRODUCT PORTFOLIO (21 PLAYERS)
  • 12.3 BUSINESS STRATEGY EXCELLENCE (21 PLAYERS)
  • 12.4 COMPETITIVE LEADERSHIP MAPPING (STARTUPS)
    • 12.4.1 PROGRESSIVE COMPANIES
    • 12.4.2 RESPONSIVE COMPANIES
    • 12.4.3 DYNAMIC COMPANIES
    • 12.4.4 STARTING BLOCKS

13 COMPANY PROFILES

  • 13.1 INTRODUCTION

(Business Overview, Products and Services Offered, Recent Developments, SWOT Analysis, and MnM View)*

  • 13.2 IBM
  • 13.3 GOOGLE
  • 13.4 AWS
  • 13.5 MICROSOFT
  • 13.6 APPLE
  • 13.7 BAIDU
  • 13.8 NUANCE COMMUNICATIONS
  • 13.9 SALESFORCE
  • 13.10 VERBIO TECHNOLOGIES
  • 13.11 SAMSUNG
  • 13.12 ORACLE
  • 13.13 SAS
  • 13.14 SAP
  • 13.15 ORBITA

Details on Business Overview, Products and Services Offered, Recent Developments, SWOT Analysis, and MnM View might not be captured in case of unlisted companies.

14 APPENDIX

  • 14.1 DISCUSSION GUIDE
  • 14.2 KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 14.3 AVAILABLE CUSTOMIZATION
  • 14.4 RELATED REPORTS
  • 14.5 AUTHOR DETAILS
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