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プロアクティブサービスの世界市場の予測 ~2022年:ネットワーク管理・データセンター管理・クラウド管理・アプリケーション管理・デバイス&エンドポイント管理

Proactive Services Market by Service, Application (Network Management, Data Center Management, Cloud Management, Application Management, Device/Endpoint Management), Technology Type, Organization Size, Vertical, and Region - Global Forecast to 2022

発行 MarketsandMarkets 商品コード 587025
出版日 ページ情報 英文 141 Pages
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プロアクティブサービスの世界市場の予測 ~2022年:ネットワーク管理・データセンター管理・クラウド管理・アプリケーション管理・デバイス&エンドポイント管理 Proactive Services Market by Service, Application (Network Management, Data Center Management, Cloud Management, Application Management, Device/Endpoint Management), Technology Type, Organization Size, Vertical, and Region - Global Forecast to 2022
出版日: 2017年11月29日 ページ情報: 英文 141 Pages
概要

世界のプロアクティブサービスの市場は予測期間中21.6%のCAGR (年間複合成長率) で推移し、2017年の16億3000万米ドルから、2022年には43億5000万米ドルの規模に成長すると予測されています。拡張可能で柔軟なサービスへのニーズの拡大、ITインフラの技術的進歩による市場機会の創出などの要因が同市場の成長を推進しています。

当レポートでは、世界のプロアクティブサービスの市場を調査し、市場およびサービスの定義と概要、市場成長への影響因子および市場機会の分析、用途・サービス区分・技術タイプ・組織規模・産業・地域別の動向と市場規模の推移と予測、競合環境、主要企業のプロファイルなどをまとめています。

FIGURE 9 PROACTIVE SERVICES MARKET

第1章 イントロダクション

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 重要考察

  • 魅力的な市場機会
  • 産業・地域別市場
  • 組織規模別市場
  • サービス別市場
  • 用途別市場
  • 技術タイプ別市場
  • 市場の潜在性
  • ライフサイクル分析:地域別
  • 利用事例

第5章 プロアクティブサービス市場の概要・産業動向

  • イントロダクション
  • 注目のイノベーション
  • 市場力学
    • 推進要因
    • 抑制要因
    • 市場機会
    • 課題

第6章 市場分析・予測:用途別

  • イントロダクション
  • ネットワーク管理
  • データセンター管理
  • クラウド管理
  • アプリケーション管理
  • デバイス/エンドポイント管理
  • カスタマーエクスペリエンス管理

第7章 市場分析・予測:サービス別

  • イントロダクション
  • マネージドサービス
  • テクニカルサポート
  • 設計・コンサルティング

第8章 市場分析・予測:技術タイプ別

  • イントロダクション
  • ビッグデータアナリティクス
  • ビジネスインテリジェンス (BI)
  • マシンインテリジェンス

第9章 市場分析・予測:組織規模別

  • イントロダクション
  • 大規模企業
  • 中小規模企業

第10章 市場分析・予測:産業別

  • イントロダクション
  • 銀行・金融サービス・保険
  • 政府・防衛
  • ヘルスケア
  • 通信
  • メディア・エンターテインメント
  • 小売
  • その他

第11章 地域分析

  • イントロダクション
  • 北米
  • 欧州
  • アジア太平洋
  • 中東・アフリカ
  • ラテンアメリカ

第12章 競合環境

  • 概要
  • 市場ランキング
  • 競合シナリオ
    • 新製品・新ソリューション・新サービスの市場投入
    • 事業・サービス・ポートフォリオの拡張
    • 合併・分割・買収
    • 合意・提携

第13章 企業プロファイル

  • CISCO
  • HPE
  • MICROSOFT
  • IBM
  • ERICSSON
  • JUNIPER
  • HUAWEI
  • NOKIA NETWORKS
  • AVAYA
  • FORTINET
  • SYMANTEC
  • MCAFEE
  • DXC TECHNOLOGY
  • SERVION

第14章 付録

図表

LIST OF TABLES

  • TABLE 1: UNITED STATES DOLLAR EXCHANGE RATE, 2014-2016
  • TABLE 2: PROACTIVE SERVICES MARKET SIZE AND GROWTH RATE, 2015-2022 (USD MILLION, Y-O-Y %)
  • TABLE 3: PROACTIVE SERVICES MARKET SIZE, BY APPLICATION, 2015-2022 (USD MILLION)
  • TABLE 4: NETWORK MANAGEMENT: PROACTIVE SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 5: DATA CENTER MANAGEMENT: PROACTIVE SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 6: CLOUD MANAGEMENT: PROACTIVE SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 7: APPLICATION MANAGEMENT: PROACTIVE SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 8: DEVICE/ENDPOINT MANAGEMENT: PROACTIVE SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 9: CUSTOMER EXPERIENCE MANAGEMENT: PROACTIVE SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 10: SERVICES: PROACTIVE SERVICES MARKET SIZE, BY TYPE, 2015-2022 (USD MILLION)
  • TABLE 11: MANAGED SERVICES: PROACTIVE SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 12: TECHNICAL SUPPORT: PROACTIVE SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 13: DESIGN AND CONSULTING: PROACTIVE SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 14: PROACTIVE SERVICES MARKET SIZE, BY TECHNOLOGY TYPE, 2015-2022 (USD MILLION)
  • TABLE 15: BIG DATA ANALYTICS: PROACTIVE SERVICES MARKET SIZE, BY REGION 2015-2022 (USD MILLION)
  • TABLE 16: BUSINESS INTELLIGENCE: PROACTIVE SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 17: MACHINE INTELLIGENCE: PROACTIVE SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 18: PROACTIVE SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD MILLION)
  • TABLE 19: LARGE ENTERPRISES: PROACTIVE SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 20: SMALL AND MEDIUM-SIZED ENTERPRISES: PROACTIVE SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 21: PROACTIVE SERVICES MARKET SIZE, BY VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 22: BANKING, FINANCIAL SERVICES, AND INSURANCE: PROACTIVE SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 23: GOVERNMENT AND DEFENSE: PROACTIVE SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 24: HEALTHCARE: PROACTIVE SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 25: TELECOMMUNICATION: PROACTIVE SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 26: MEDIA AND ENTERTAINMENT: PROACTIVE SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 27: RETAIL: PROACTIVE SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 28: OTHERS: PROACTIVE SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 29: PROACTIVE SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 30: NORTH AMERICA: PROACTIVE SERVICES MARKET SIZE, BY COUNTRY, 2015-2022 (USD MILLION)
  • TABLE 31: NORTH AMERICA: PROACTIVE SERVICES MARKET SIZE, BY APPLICATION, 2015-2022 (USD MILLION)
  • TABLE 32: NORTH AMERICA: PROACTIVE SERVICES MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
  • TABLE 33: NORTH AMERICA: PROACTIVE SERVICES MARKET SIZE, BY TECHNOLOGY TYPE, 2015-2022 (USD MILLION)
  • TABLE 34: NORTH AMERICA: PROACTIVE SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD MILLION)
  • TABLE 35: NORTH AMERICA: PROACTIVE SERVICES MARKET SIZE, BY VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 36: EUROPE: PROACTIVE SERVICES MARKET SIZE, BY COUNTRY, 2015-2022 (USD MILLION)
  • TABLE 37: EUROPE: PROACTIVE SERVICES MARKET SIZE, BY APPLICATION, 2015-2022 (USD MILLION)
  • TABLE 38: EUROPE: PROACTIVE SERVICES MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
  • TABLE 39: EUROPE: PROACTIVE SERVICES MARKET SIZE, BY TECHNOLOGY TYPE, 2015-2022 (USD MILLION)
  • TABLE 40: EUROPE: PROACTIVE SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD MILLION)
  • TABLE 41: EUROPE: PROACTIVE SERVICES MARKET SIZE, BY VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 42: ASIA PACIFIC: PROACTIVE SERVICES MARKET SIZE, BY COUNTRY, 2015-2022 (USD MILLION)
  • TABLE 43: ASIA PACIFIC: PROACTIVE SERVICES MARKET SIZE, BY APPLICATION, 2015-2022 (USD MILLION)
  • TABLE 44: ASIA PACIFIC: PROACTIVE SERVICES MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
  • TABLE 45: ASIA PACIFIC: PROACTIVE SERVICES MARKET SIZE, BY TECHNOLOGY TYPE, 2015-2022 (USD MILLION)
  • TABLE 46: ASIA PACIFIC: PROACTIVE SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD MILLION)
  • TABLE 47: ASIA PACIFIC: PROACTIVE SERVICES MARKET SIZE, BY VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 48: MIDDLE EAST AND AFRICA: PROACTIVE SERVICES MARKET SIZE, BY COUNTRY, 2015-2022 (USD MILLION)
  • TABLE 49: MIDDLE EAST AND AFRICA: PROACTIVE SERVICES MARKET SIZE, BY APPLICATION, 2015-2022 (USD MILLION)
  • TABLE 50: MIDDLE EAST AND AFRICA: PROACTIVE SERVICES MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
  • TABLE 51: MIDDLE EAST AND AFRICA: PROACTIVE SERVICES MARKET SIZE, BY TECHNOLOGY TYPE, 2015-2022 (USD MILLION)
  • TABLE 52: MIDDLE EAST AND AFRICA: PROACTIVE SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD MILLION)
  • TABLE 53: MIDDLE EAST AND AFRICA: PROACTIVE SERVICES MARKET SIZE, BY VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 54: LATIN AMERICA: PROACTIVE SERVICES MARKET SIZE, BY COUNTRY, 2015-2022 (USD MILLION)
  • TABLE 55: LATIN AMERICA: PROACTIVE SERVICES MARKET SIZE, BY APPLICATION, 2015-2022 (USD MILLION)
  • TABLE 56: LATIN AMERICA: PROACTIVE SERVICES MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
  • TABLE 57: LATIN AMERICA: PROACTIVE SERVICES MARKET SIZE, BY TECHNOLOGY TYPE, 2015-2022 (USD MILLION)
  • TABLE 58: LATIN AMERICA: PROACTIVE SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD MILLION)
  • TABLE 59: LATIN AMERICA: PROACTIVE SERVICES MARKET SIZE, BY VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 60: MARKET RANKING FOR THE PROACTIVE SERVICES MARKET

LIST OF FIGURES

  • FIGURE 1: PROACTIVE SERVICES MARKET: MARKET SEGMENTATION
  • FIGURE 2: PROACTIVE SERVICES MARKET: RESEARCH DESIGN
  • FIGURE 3: DATA TRIANGULATION
  • FIGURE 4: MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
  • FIGURE 5: MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
  • FIGURE 6: PROACTIVE SERVICES MARKET: ASSUMPTIONS
  • FIGURE 7: TOP 3 SEGMENTS FOR THE PROACTIVE SERVICES MARKET IN 2017
  • FIGURE 8: NORTH AMERICA IS ESTIMATED TO HAVE THE LARGEST MARKET SHARE IN 2017
  • FIGURE 9: MANAGED SERVICES SEGMENT IS EXPECTED TO OFFER ATTRACTIVE OPPORTUNITIES FOR THE GROWTH OF THE PROACTIVE SERVICES MARKET DURING THE FORECAST PERIOD
  • FIGURE 10: TELECOMMUNICATION VERTICAL AND NORTH AMERICA ARE ESTIMATED TO HAVE THE LARGEST MARKET SHARES IN 2017
  • FIGURE 11: SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 12: MANAGED SERVICES SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 13: DEVICE/ENDPOINT MANAGEMENT APPLICATION IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 14: MACHINE INTELLIGENCE SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 15: ASIA PACIFIC IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 16: ASIA PACIFIC, AND MIDDLE EAST AND AFRICA ARE EXPECTED TO BE THE FASTER GROWING REGIONS IN THE PROACTIVE SERVICES MARKET
  • FIGURE 17: KEY USE CASES, BY VERTICAL
  • FIGURE 18: USE CASE 1: NETWORK OPTIMIZATION IN TELECOM
  • FIGURE 19: USE CASE 2: DATA CENTER MANAGEMENT IN RETAIL
  • FIGURE 20: USE CASE 3: CYBERSECURITY IN BANKING, FINANCIAL SERVICES, AND INSURANCE
  • FIGURE 21: PROACTIVE SERVICES MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
  • FIGURE 22: DEVICE/ENDPOINT MANAGEMENT SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 23: MANAGED SERVICES SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 24: MACHINE INTELLIGENCE SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 25: SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 26: BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 27: GEOGRAPHICAL ANALYSIS
  • FIGURE 28: ASIA PACIFIC REGION IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 29: NORTH AMERICA MARKET SNAPSHOT: UNITED STATES IS EXPECTED TO CONTRIBUTE THE MAXIMUM TO THE MARKET SHARE
  • FIGURE 30: ASIA PACIFIC MARKET SNAPSHOT
  • FIGURE 31: KEY DEVELOPMENTS BY LEADING PLAYERS IN THE PROACTIVE SERVICES MARKET DURING 2014-2017
  • FIGURE 32: CISCO: COMPANY SNAPSHOT
  • FIGURE 33: CISCO: SWOT ANALYSIS
  • FIGURE 34: HPE: COMPANY SNAPSHOT
  • FIGURE 35: HPE: SWOT ANALYSIS
  • FIGURE 36: MICROSOFT: COMPANY SNAPSHOT
  • FIGURE 37: MICROSOFT: SWOT ANALYSIS
  • FIGURE 38: IBM: COMPANY SNAPSHOT
  • FIGURE 39: IBM: SWOT ANALYSIS
  • FIGURE 40: ERICSSON: COMPANY SNAPSHOT
  • FIGURE 41: ERICSSON: SWOT ANALYSIS
  • FIGURE 42: JUNIPER: COMPANY SNAPSHOT
  • FIGURE 43: HUAWEI: COMPANY SNAPSHOT
  • FIGURE 44: NOKIA NETWORKS: COMPANY SNAPSHOT
  • FIGURE 45: AVAYA: COMPANY SNAPSHOT
  • FIGURE 46: FORTINET: COMPANY SNAPSHOT
  • FIGURE 47: SYMANTEC: COMPANY SNAPSHOT
  • FIGURE 48: DXC TECHNOLOGY: COMPANY SNAPSHOT
目次
Product Code: TC 5769

"Increasing focus on enhancing customer experience and high cost associated with unplanned IT infrastructure outages are driving the proactive services market."

The global proactive services market size is expected to grow from USD 1.63 billion in 2017 to USD 4.35 billion by 2022, at an estimated Compound Annual Growth Rate (CAGR) of 21.6% during the forecast period. The market is driven by growing need for scalable and flexible proactive services, and opportunities created with technological advancements in the IT infrastructure. On the other hand, variation in performance over cloud and lack of enterprise expertise are major restraints for the proactive services market growth.

Network management application is expected to hold the major market size during the forecast period.

The network management applications are gaining traction very fast in the current market scenario, as companies have realized that it is the best way to prevent unplanned IT infrastructure outages. Any unplanned IT infrastructure outage will result in a significant loss to organizations and if the outages are recurring then it will affect the organization's revenues.

SMEs segment is expected to hold the major market size during the forecast period.

The SMEs segment is expected to grow at a higher CAGR during the forecast period. Organizations with less than 1,000 employees are categorized as SMEs. The increased competition has prompted SMEs to invest in proactive services for better quality of network performance across organizations and make efficient decisions for their business growth. More than large enterprises, SMEs face resource crunch and require methods to solve the complexities for better cost optimization on their assets and requirements. The increasing usage of complex IT infrastructure among various organizations has led to the implementation of proactive services among SMEs as well.

North America is expected to hold the major market size during the forecast period.

North America has the first-mover advantage in the adoption of new technologies, such as a smartphones and cloud platforms. Companies are willingly investing in North America. Major factors driving the growth of proactive services market in North America are stable economy, technology enhancements, and infrastructure costs. The expenditure on IT infrastructure has been a major issue for various organizations in the region. The need to improve the performance and increase the efficiency of IT infrastructure have encouraged organizations to adopt proactive services. APAC consists of growing economies and has a favorable market for proactive service vendors. India, China, Australia, and Japan are the major contributors to the proactive services market in APAC.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people. The break-up of profiles of primary participants is given below as:

  • By company type: Tier 1 - 35%, Tier 2 - 45%, and Tier 3 - 20%
  • By designation: C-level - 35%, Director level - 25%, and Others - 40%
  • By region: North America - 45%, Europe - 20%, APAC - 30%, ROW - 5%

The proactive services ecosystem comprises major vendors, such as Cisco (US), Hewlett Packard Enterprise (US), Microsoft (US), IBM (US), Ericsson (Sweden), Juniper Networks (US), Huawei (China), Nokia Networks (Finland), Avaya (US), Fortinet (US), Symantec (US), DXC Technology (US), and McAfee (US).

Research Coverage:

The report includes in-depth competitive analysis of these key players in the proactive services market, with their company profiles, recent developments, and key market strategies. The research report segments the proactive services market by application, service, technology type, organization size, vertical, and region.

Reasons to Buy the Report:

The report on the global proactive services market will help leaders/new entrants in the market in the following ways:

  • 1. The report segments the proactive services market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the subsegments. The market numbers are further split across various industry verticals and regions.
  • 2. The report helps the stakeholders understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.
  • 3. This report will help stakeholders in better understanding the competitors and gaining more insights to better position their businesses. There is a separate section on competitive landscape, including competitor ecosystem, and mergers and acquisitions. Besides, there are company profiles of 13 major vendors in this market. In this section, market internals have been provided that can put them ahead of the competitors.

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. OBJECTIVES OF THE STUDY
  • 1.2. MARKET DEFINITION
  • 1.3. MARKET SCOPE
  • 1.4. YEARS CONSIDERED FOR THE STUDY
  • 1.5. CURRENCY
  • 1.6. STAKEHOLDERS

2. RESEARCH METHODOLOGY

  • 2.1. RESEARCH DATA
    • 2.1.1. SECONDARY DATA
    • 2.1.2. PRIMARY DATA
      • 2.1.2.1. Breakdown of primaries
      • 2.1.2.2. Key industry insights
  • 2.2. MARKET SIZE ESTIMATION
  • 2.3. RESEARCH ASSUMPTIONS AND LIMITATIONS
    • 2.3.1. RESEARCH ASSUMPTIONS
    • 2.3.2. LIMITATIONS

3. EXECUTIVE SUMMARY

4. PREMIUM INSIGHTS

  • 4.1. ATTRACTIVE MARKET OPPORTUNITIES IN THE PROACTIVE SERVICES MARKET
  • 4.2. PROACTIVE SERVICES MARKET, BY VERTICAL AND REGION
  • 4.3. PROACTIVE SERVICES MARKET, BY ORGANIZATION SIZE
  • 4.4. PROACTIVE SERVICES MARKET, BY SERVICE
  • 4.5. PROACTIVE SERVICES MARKET, BY APPLICATION
  • 4.6. PROACTIVE SERVICES MARKET, BY TECHNOLOGY TYPE
  • 4.7. PROACTIVE SERVICES MARKET POTENTIAL
  • 4.8. LIFE CYCLE ANALYSIS, BY REGION, 2017
  • 4.9. USE CASES

5. MARKET OVERVIEW AND INDUSTRY TRENDS

  • 5.1. INTRODUCTION
  • 5.2. INNOVATION SPOTLIGHT
  • 5.3. MARKET DYNAMICS
    • 5.3.1. DRIVERS
      • 5.3.1.1. High costs incurred by unplanned outages
      • 5.3.1.2. The increasing focus on delivering enhanced customer experience
      • 5.3.1.3. The growing number of cyber threats
    • 5.3.2. RESTRAINTS
      • 5.3.2.1. Concerns over privacy and security
    • 5.3.3. OPPORTUNITIES
      • 5.3.3.1. AI-based proactive services
      • 5.3.3.2. Partnerships and affective ecosystems
    • 5.3.4. CHALLENGES
      • 5.3.4.1. Managing security with multiple customer touchpoints
      • 5.3.4.2. Implementation efforts/costs
      • 5.3.4.3. Lack of qualified talent

6. PROACTIVE SERVICES MARKET, BY APPLICATION

  • 6.1. INTRODUCTION
  • 6.2. NETWORK MANAGEMENT
  • 6.3. DATA CENTER MANAGEMENT
  • 6.4. CLOUD MANAGEMENT
  • 6.5. APPLICATION MANAGEMENT
  • 6.6. DEVICE/ENDPOINT MANAGEMENT
  • 6.7. CUSTOMER EXPERIENCE MANAGEMENT

7. PROACTIVE SERVICES MARKET, BY SERVICE

  • 7.1. INTRODUCTION
  • 7.2. MANAGED SERVICES
  • 7.3. TECHNICAL SUPPORT
  • 7.4. DESIGN AND CONSULTING

8. PROACTIVE SERVICES MARKET, BY TECHNOLOGY TYPE

  • 8.1. INTRODUCTION
  • 8.2. BIG DATA ANALYTICS
  • 8.3. BUSINESS INTELLIGENCE
  • 8.4. MACHINE INTELLIGENCE

9. PROACTIVE SERVICES MARKET, BY ORGANIZATION SIZE

  • 9.1. INTRODUCTION
  • 9.2. LARGE ENTERPRISES
  • 9.3. SMALL AND MEDIUM-SIZED ENTERPRISES

10. PROACTIVE SERVICES MARKET, BY VERTICAL

  • 10.1. INTRODUCTION
  • 10.2. BANKING, FINANCIAL SERVICES, AND INSURANCE
  • 10.3. GOVERNMENT AND DEFENSE
  • 10.4. HEALTHCARE
  • 10.5. TELECOMMUNICATION
  • 10.6. MEDIA AND ENTERTAINMENT
  • 10.7. RETAIL
  • 10.8. OTHERS

11. PROACTIVE SERVICES MARKET, BY REGION

  • 11.1. INTRODUCTION
  • 11.2. NORTH AMERICA
  • 11.3. EUROPE
  • 11.4. ASIA PACIFIC
  • 11.5. MIDDLE EAST AND AFRICA
  • 11.6. LATIN AMERICA

12. COMPETITIVE LANDSCAPE

  • 12.1. OVERVIEW
  • 12.2. MARKET RANKING ANALYSIS
  • 12.3. COMPETITIVE SCENARIO
    • 12.3.1. NEW PRODUCT LAUNCHES/NEW SOLUTION LAUNCHES/NEW SERVICE LAUNCHES
    • 12.3.2. BUSINESS EXPANSIONS/SERVICE EXPANSIONS/PORTFOLIO EXPANSIONS
    • 12.3.3. MERGERS/DEMERGERS/ACQUISITIONS
    • 12.3.4. AGREEMENTS/PARTNERSHIPS

13. COMPANY PROFILES (Business Overview, Services Offered, Recent Developments, SWOT Analysis, MNM View, and Partner Network*)

  • 13.1. CISCO
  • 13.2. HPE
  • 13.3. MICROSOFT
  • 13.4. IBM
  • 13.5. ERICSSON
  • 13.6. JUNIPER
  • 13.7. HUAWEI
  • 13.8. NOKIA NETWORKS
  • 13.9. AVAYA
  • 13.10. FORTINET
  • 13.11. SYMANTEC
  • 13.12. MCAFEE
  • 13.13. DXC TECHNOLOGY
  • 13.14. SERVION

*Details on Business Overview, Services Offered, Recent Developments, SWOT Analysis, MNM View, and Partner Network might not be captured in case of unlisted companies.

14. APPENDIX

  • 14.1. KEY INDUSTRY INSIGHTS
  • 14.2. DISCUSSION GUIDE
  • 14.3. KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 14.4. INTRODUCING RT: REAL TIME MARKET INTELLIGENCE
  • 14.5. AVAILABLE CUSTOMIZATIONS
  • 14.6. RELATED REPORTS
  • 14.7. AUTHOR DETAILS
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