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市場調査レポート

ボットサービスの世界市場 2022年:自然言語処理 (NLP) ・マシンラーニング・人工ニューラルネットワーク (ANN) ・ボットアナリティクス

Bot Services Market by Service (Framework and Platform), Deployment Channel (Websites, Contact Center and Customer Service, and Social Media), Mode (Text and Rich Media, Audio, and Video), End-User Vertical, and Region - Global Forecast to 2022

発行 MarketsandMarkets 商品コード 557114
出版日 ページ情報 英文 140 Pages
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本日の銀行送金レート: 1USD=113.61円で換算しております。
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ボットサービスの世界市場 2022年:自然言語処理 (NLP) ・マシンラーニング・人工ニューラルネットワーク (ANN) ・ボットアナリティクス Bot Services Market by Service (Framework and Platform), Deployment Channel (Websites, Contact Center and Customer Service, and Social Media), Mode (Text and Rich Media, Audio, and Video), End-User Vertical, and Region - Global Forecast to 2022
出版日: 2017年09月15日 ページ情報: 英文 140 Pages
概要

世界におけるボットサービスの市場規模は、2017年の4億5,840万米ドルから、2022年までに17億8,390万米ドルへ、31.2%のCAGR (年間複合成長率) で拡大すると予測されています。ソーシャルメディアチャネルにわたるミレニアル世代の急増ならびにボットエコシステムにおける人工知能 (AI) 、自然言語処理 (NLP) 、マシンラーニング、および分析ツールの使用は、ボットサービス市場の成長を促進する主な要因となっています。

当レポートでは、世界のボットサービス市場を調査し、市場の概要、市場への各種影響因子および市場機会の分析、サービス・形態・展開チャネル・エンドユーザー・地域別の動向と市場規模の推移と予測、競合環境、主要企業のプロファイルなど、体系的な情報を提供しています。

第1章 イントロダクション

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 重要考察

  • ボットサービス市場における魅力的な機会
  • ボットサービス市場:3大展開チャネル
  • ボットサービス市場:エンドユーザー・展開チャネル別
  • ボットサービスの可能性

第5章 市場概要・産業動向

  • 市場力学
    • 成長推進因子
    • 成長抑制因子
    • 市場機会
    • 課題
  • エコシステム分析
  • 展開チャネル

第6章 ボットサービス市場分析:サービス別

  • イントロダクション
  • フレームワーク
    • 自然言語処理
    • マシンラーニング
    • 人工ニューラルネットワーク (ANN)
    • ボットアナリティクス
  • プラットフォーム

第7章 ボットサービス市場分析:形態別

  • イントロダクション
  • テキスト・リッチメディア
  • オーディオ
  • ビデオ

第8章 ボットサービス市場分析:展開チャネル別

  • イントロダクション
  • ウェブサイト
  • コンタクトセンター・カスタマーサービス
  • ソーシャルメディア
  • モバイルアプリケーション

第9章 ボットサービス市場分析:エンドユーザー別

  • イントロダクション
  • 銀行、金融サービスおよび保険
  • 政府
  • 不動産
  • メディア・エンターテインメント
  • 通信
  • 小売り・Eコマース
  • 教育
  • 旅行・ホスピタリティ
  • 医療
  • その他

第10章 地域分析

  • イントロダクション
  • 北米
  • 欧州
  • アジア太平洋
  • 中東・アフリカ
  • ラテンアメリカ

第11章 競合情勢

  • MICROQUADRANT概要
  • 競合ベンチマーキング

第12章 企業プロファイル

  • MICROSOFT
  • IBM
  • FACEBOOK
  • GOOGLE
  • AMAZON WEB SERVICES
  • NUANCE COMMUNICATIONS
  • ASPECT SOFTWARE
  • INBENTA TECHNOLOGIES
  • CREATIVE VIRTUAL
  • 24/7 CUSTOMER
  • COGNICOR TECHNOLOGIES
  • ASTUTE SOLUTIONS

第13章 付録

目次
Product Code: TC 5580

"Increasing user engagement on social media channels is driving the growth of the bot services market."

The global bot services market size is expected to grow from USD 458.4 million in 2017 to USD 1,783.9 million by 2022, at a Compound Annual Growth Rate (CAGR) of 31.2%. The proliferation of millennial across social media channels and the use of Artificial Intelligence (AI), Natural Language Processing (NLP), machine learning, and analytics tools in the bot ecosystem are the major factors driving the growth of the bot services market. However, the dependency on deployment platforms for bots may hinder the growth of the bot services market.

"The social media deployment channel is expected to record the highest growth rate in the bot services market during the forecast period."

Among the deployment channels, the social media segment is a high-growth segment in the bot services market. Consumers across various social media platforms are increasing at an unprecedented rate. Social media platforms are easy communication channels for businesses to interact with their customers. Enterprises are widely implementing bot services on platforms, such as Facebook Messenger, Kik, Telegram, WeChat, Skype, and Twitter, to engage with customers and provide a personalized experience for different tasks.

"In terms of growth rate, the Banking, Financial Services, and Insurance (BFSI) end-user vertical is expected to dominate the bot services market during the forecast period."

Among the end-user verticals, the BFSI segment is expected to grow at the highest CAGR during the forecast period. The BFSI segment commands the bulk share in the bot services market, as the availability of mobile devices, such as smartphones and tablets, has made it easy for the BFSI stakeholders to deploy bot services on various platforms, such as websites, contact centers, and social media channels, to interact with customers. Some of the major applications of bot services in the BFSI sector include account management, customer alerts and reminders, credit and loan application updates, branch and Automatic Teller Machine (ATM) locators, financial advisors, insurance applications, and customer surveys.

"The Asia Pacific (APAC) region is expected to witness the highest growth rate in the bot services market during the forecast period."

APAC is expected to witness the highest growth rate in the bot services market during the forecast period, owing to the large-scale implementation of bot services across various end-user verticals, such as banking, government, and travel. Enterprises in China, India, Australia, and Japan have deployed bot services on websites and social media platforms to interact with the customers. The penetration of smartphones and the growing number of social media users are the primary factors that have propelled the growth of the bot services market in the APAC region.

In the process of determining and verifying the market size of the several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with the key people. The breakup of the profiles of the primary participants is given below:

  • By Company: Tier 1 - 18%, Tier 2 - 48%, and Tier 3 - 34%
  • By Designation: C-Level - 22%, D-Level - 43%, and Others - 35%
  • By Region: North America - 42%, Europe, Middle East, and Africa (EMEA) - 32%, and APAC - 26 %

Some of the major vendors in the bot services market are: Microsoft (US), IBM (US), Facebook (US), Google (US), Amazon Web Services (US), Nuance Communications (US), Aspect Software (US), Inbenta Technologies (US), Creative Virtual (UK), IPsoft (US), 24/7 Customer (US), CogniCor Technologies (Spain), Astute Solutions (US), Gupshup (US), Next IT Corp. (US), Kore.ai(US), Rasa Technologies GmbH (Germany), Pypestream (US), Avaamo (US), Pandorabots (US), LogMeIn (US), Artificial Solutions (Spain), Botego (Turkey), Chatfuel (US), Webio (Ireland), and Do You Dream Up (France).

Research Coverage:

The global bot services market has been segmented on the basis of services, deployment channels, modes, end-user verticals, and regions. A detailed analysis of the key market players has been done to provide insights into their business overview, products and services, key strategies, new product launches, partnerships, agreements, collaborations, expansions, and the competitive landscape associated with the bot services market.

Reasons to Buy the Report:

The report will help the market leaders/new entrants in the following ways:

  • The report segments the bot services market comprehensively and provides the closest approximations of the revenue numbers for the overall market segments and subsegments across different regions.
  • The report helps stakeholders understand the pulse of the market and provides them information on the key market drivers, restraints, challenges, and opportunities.
  • The report helps stakeholders better understand their competitors and gain more insights to improve their position in the market. The competitive landscape section includes the MicroQuadrant matrix, wherein 26 players have been placed in 4 quadrants, namely, visionary leaders, dynamic differentiators, innovators, and emerging companies, based on the companies' product offerings and business strategies.

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. OBJECTIVES OF THE STUDY
  • 1.2. MARKET DEFINITION
  • 1.3. MARKET SCOPE
  • 1.4. YEARS CONSIDERED FOR THE STUDY
  • 1.5. CURRENCY
  • 1.6. STAKEHOLDERS

2. RESEARCH METHODOLOGY

  • 2.1. RESEARCH DATA
    • 2.1.1. SECONDARY DATA
    • 2.1.2. PRIMARY DATA
      • 2.1.2.1. Key industry insights
  • 2.2. MARKET SIZE ESTIMATION
  • 2.3. RESEARCH ASSUMPTIONS AND LIMITATIONS
    • 2.3.1. ASSUMPTIONS
    • 2.3.2. LIMITATIONS

3. EXECUTIVE SUMMARY

4. PREMIUM INSIGHTS

  • 4.1. ATTRACTIVE OPPORTUNITIES IN BOT SERVICES MARKET (2017-2022)
  • 4.2. BOT SERVICES MARKET: TOP THREE DEPLOYMENT CHANNELS (2017-2022)
  • 4.3. GLOBAL BOT SERVICES MARKET, BY END-USER VERTICAL AND REGION, 2017
  • 4.4. GLOBAL BOT SERVICES MARKET, BY REGION (2017-2022)

5. MARKET OVERVIEW

  • 5.1. MARKET DYNAMICS
    • 5.1.1. DRIVERS
      • 5.1.1.1. Increasing user engagement on social media platforms
      • 5.1.1.2. Highly advanced AI and NLP tools bolstering market growth
    • 5.1.2. RESTRAINTS
      • 5.1.2.1. Dependency on deployment platforms for bots
    • 5.1.3. OPPORTUNITIES
      • 5.1.3.1. Increasing demand for feature phones
      • 5.1.3.2. High growth of social media platforms
      • 5.1.3.3. Growing partnerships and widening ecosystem
    • 5.1.4. CHALLENGES
      • 5.1.4.1. Accuracy levels below end-user expectations
      • 5.1.4.2. Lack of awareness and reluctance to use bots
  • 5.2. ECOSYSTEM ANALYSIS
  • 5.3. DEPLOYMENT CHANNELS

6. BOT SERVICES MARKET ANALYSIS, BY SERVICE

  • 6.1. INTRODUCTION
  • 6.2. FRAMEWORK
    • 6.2.1. NATURAL LANGUAGE PROCESSING (NLP)
    • 6.2.2. MACHINE LEARNING
    • 6.2.3. ARTIFICIAL NEURAL NETWORK
    • 6.2.4. BOT ANALYTICS
  • 6.3. PLATFORM

7. BOT SERVICES MARKET ANALYSIS, BY MODE

  • 7.1. INTRODUCTION
  • 7.2. TEXT AND RICH MEDIA
  • 7.3. AUDIO
  • 7.4. VIDEO

8. BOT SERVICES MARKET ANALYSIS, BY DEPLOYMENT CHANNEL

  • 8.1. INTRODUCTION
  • 8.2. WEBSITES
  • 8.3. CONTACT CENTER AND CUSTOMER SERVICE
  • 8.4. SOCIAL MEDIA
  • 8.5. MOBILE APPLICATIONS

9. BOT SERVICES MARKET ANALYSIS, BY END-USER VERTICAL

  • 9.1. INTRODUCTION
  • 9.2. BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI)
    • 9.2.1. USE CASE: PERSONAL BANKING ASSISTANT TO HELP CLIENTS IN DECIDING ON INVESTMENT PLANS
    • 9.2.2. USE CASE: INSURANCE OPTING AND RENEWAL OPTIONS WITH QUICK ASSISTANCE AT ANY GIVEN TIME
  • 9.3. GOVERNMENT
    • 9.3.1. USE CASE: REDUCTION IN FREQUENCY OF CALLS ON POLICE HELPLINE NUMBER
  • 9.4. REAL ESTATE
    • 9.4.1. USE CASE: REAL-TIME UPDATES OF PROPERTY RATES AND AVAILABILITY
  • 9.5. MEDIA AND ENTERTAINMENT
    • 9.5.1. USE CASE: TICKET BOOKINGS AND ENTERTAINMENT-RELATED BLOGS
  • 9.6. TELECOM
    • 9.6.1. USE CASE: AUGMENTED CUSTOMER SERVICE RELATED TO NETWORK AND BILLING INSTANCES
  • 9.7. RETAIL AND ECOMMERCE
    • 9.7.1. USE CASE: EASE OF ACCESS FOR BUYERS TO PLACE AND REPLACE ORDERS
  • 9.8. EDUCATION
    • 9.8.1. USE CASE: SMART EDUCATION SYSTEM
  • 9.9. TRAVEL AND HOSPITALITY
    • 9.9.1. USE CASE: EASY FLIGHT BOOKINGS WITH REAL-TIME UPDATES
  • 9.10. HEALTHCARE
    • 9.10.1. USE CASE: ELECTRONIC HEALTH AND MEDICAL RECORD
  • 9.11. OTHERS

10. GEOGRAPHIC ANALYSIS

  • 10.1. INTRODUCTION
  • 10.2. NORTH AMERICA
    • 10.2.1. NORTH AMERICA: BOT SERVICES MARKET ANALYSIS, BY SERVICE
    • 10.2.2. NORTH AMERICA: BOT SERVICES MARKET ANALYSIS, BY MODE
    • 10.2.3. NORTH AMERICA: BOT SERVICES MARKET ANALYSIS, BY DEPLOYMENT CHANNEL
    • 10.2.4. NORTH AMERICA: BOT SERVICES MARKET ANALYSIS, BY END-USER VERTICAL
    • 10.2.5. NORTH AMERICA: BOT SERVICES MARKET ANALYSIS, BY COUNTRY
  • 10.3. EUROPE
    • 10.3.1. EUROPE: BOT SERVICES MARKET ANALYSIS, BY SERVICE
    • 10.3.2. EUROPE: BOT SERVICES MARKET ANALYSIS, BY MODE
    • 10.3.3. EUROPE: BOT SERVICES MARKET ANALYSIS, BY DEPLOYMENT CHANNEL
    • 10.3.4. EUROPE: BOT SERVICES MARKET ANALYSIS, BY END-USER VERTICAL
    • 10.3.5. EUROPE: BOT SERVICES MARKET ANALYSIS, BY COUNTRY
  • 10.4. APAC
    • 10.4.1. APAC: BOT SERVICES MARKET ANALYSIS, BY SERVICE
    • 10.4.2. APAC: BOT SERVICES MARKET ANALYSIS, BY MODE
    • 10.4.3. APAC: BOT SERVICES MARKET ANALYSIS, BY DEPLOYMENT CHANNEL
    • 10.4.4. APAC: BOT SERVICES MARKET ANALYSIS, BY END-USER VERTICAL
    • 10.4.5. APAC: BOT SERVICES MARKET ANALYSIS, BY COUNTRY
  • 10.5. MIDDLE EAST AND AFRICA (MEA)
    • 10.5.1. MEA: BOT SERVICES MARKET ANALYSIS, BY SERVICE
    • 10.5.2. MEA: BOT SERVICES MARKET ANALYSIS, BY MODE
    • 10.5.3. MEA: BOT SERVICES MARKET ANALYSIS, BY DEPLOYMENT CHANNEL
    • 10.5.4. MEA: BOT SERVICES MARKET ANALYSIS, BY END-USER VERTICAL
    • 10.5.5. MEA: BOT SERVICES MARKET ANALYSIS, BY COUNTRY
  • 10.6. LATIN AMERICA
    • 10.6.1. LATIN AMERICA: BOT SERVICES MARKET ANALYSIS, BY SERVICE
    • 10.6.2. LATIN AMERICA: BOT SERVICES MARKET ANALYSIS, BY MODE
    • 10.6.3. LATIN AMERICA: BOT SERVICES MARKET ANALYSIS, BY DEPLOYMENT CHANNEL
    • 10.6.4. LATIN AMERICA: BOT SERVICES MARKET ANALYSIS, BY END-USER VERTICAL
    • 10.6.5. LATIN AMERICA: BOT SERVICES MARKET ANALYSIS, BY COUNTRY

11. COMPETITIVE LANDSCAPE

  • 11.1. MICROQUADRANT OVERVIEW
    • 11.1.1. VISIONARY LEADERS
    • 11.1.2. INNOVATORS
    • 11.1.3. DYNAMIC DIFFERENTIATORS
    • 11.1.4. EMERGING COMPANIES
  • 11.2. COMPETITIVE BENCHMARKING
    • 11.2.1. STRENGTH OF PRODUCT PORTFOLIO (26 PLAYERS)
    • 11.2.2. BUSINESS STRATEGY EXCELLENCE (26 PLAYERS)

12. COMPANY PROFILES (Business Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments)*

  • 12.1. MICROSOFT
  • 12.2. IBM
  • 12.3. FACEBOOK
  • 12.4. GOOGLE
  • 12.5. AMAZON WEB SERVICES
  • 12.6. NUANCE COMMUNICATIONS
  • 12.7. ASPECT SOFTWARE
  • 12.8. INBENTA TECHNOLOGIES
  • 12.9. CREATIVE VIRTUAL
  • 12.10. 24/7 CUSTOMER
  • 12.11. COGNICOR TECHNOLOGIES
  • 12.12. ASTUTE SOLUTIONS

*Details on Business Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments might not be captured in case of unlisted companies.

13. APPENDIX

  • 13.1. DISCUSSION GUIDE
  • 13.2. KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 13.3. INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
  • 13.4. AVAILABLE CUSTOMIZATIONS
  • 13.5. RELATED REPORTS
  • 13.6. AUTHOR DETAILS

LIST OF TABLES

  • TABLE 1: GLOBAL BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 2: GLOBAL BOT SERVICES MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
  • TABLE 3: GLOBAL BOT SERVICES MARKET SIZE, BY MODE, 2015-2022 (USD MILLION)
  • TABLE 4: GLOBAL BOT SERVICES MARKET SIZE, BY DEPLOYMENT CHANNEL, 2015-2022 (USD MILLION)
  • TABLE 5: GLOBAL BOT SERVICES MARKET SIZE, BY END-USE VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 6: BOT SERVICES MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
  • TABLE 7: FRAMEWORK: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 8: PLATFORM: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 9: BOT SERVICES MARKET SIZE, BY MODE, 2015-2022 (USD MILLION)
  • TABLE 10: TEXT AND RICH MEDIA: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 11: AUDIO: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 12: VIDEO: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 13: BOT SERVICES MARKET SIZE, BY DEPLOYMENT CHANNEL, 2015-2022 (USD MILLION)
  • TABLE 14: WEBSITES: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 15: CONTACT CENTER AND CUSTOMER SERVICE: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 16: SOCIAL MEDIA: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 17: MOBILE APPLICATIONS: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 18: BOT SERVICES MARKET SIZE, BY END-USER VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 19: BFSI: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 20: GOVERNMENT: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 21: REAL ESTATE: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 22: MEDIA AND ENTERTAINMENT: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 23: TELECOM: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 24: RETAIL AND ECOMMERCE: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 25: EDUCATION: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 26: TRAVEL AND HOSPITALITY: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 27: HEALTHCARE: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 28: OTHERS: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 29: BOT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD MILLION)
  • TABLE 30: NORTH AMERICA: BOT SERVICES MARKET SIZE AND GROWTH RATE, 2015-2022 (USD MILLION, Y-O-Y %)
  • TABLE 31: NORTH AMERICA: BOT SERVICES MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
  • TABLE 32: NORTH AMERICA: BOT SERVICES MARKET SIZE, BY MODE, 2015-2022 (USD MILLION)
  • TABLE 33: NORTH AMERICA: BOT SERVICES MARKET SIZE, BY DEPLOYMENT CHANNEL, 2015-2022 (USD MILLION)
  • TABLE 34: NORTH AMERICA: BOT SERVICES MARKET SIZE, BY END-USER VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 35: NORTH AMERICA: BOT SERVICES MARKET SIZE, BY COUNTRY, 2015-2022 (USD MILLION)
  • TABLE 36: EUROPE: BOT SERVICES MARKET SIZE AND GROWTH RATE, 2015-2022 (USD MILLION, Y-O-Y %)
  • TABLE 37: EUROPE: BOT SERVICES MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
  • TABLE 38: EUROPE: BOT SERVICES MARKET SIZE, BY MODE, 2015-2022 (USD MILLION)
  • TABLE 39: EUROPE: BOT SERVICES MARKET SIZE, BY DEPLOYMENT CHANNEL, 2015-2022 (USD MILLION)
  • TABLE 40: EUROPE: BOT SERVICES MARKET SIZE, BY END-USER VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 41: EUROPE: BOT SERVICES MARKET SIZE, BY COUNTRY, 2015-2022 (USD MILLION)
  • TABLE 42: APAC: BOT SERVICES MARKET SIZE AND GROWTH RATE, 2015-2022 (USD MILLION, Y-O-Y %)
  • TABLE 43: APAC: BOT SERVICES MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
  • TABLE 44: APAC: BOT SERVICES MARKET SIZE, BY MODE, 2015-2022 (USD MILLION)
  • TABLE 45: APAC: BOT SERVICES MARKET SIZE, BY DEPLOYMENT CHANNEL, 2015-2022 (USD MILLION)
  • TABLE 46: APAC: BOT SERVICES MARKET SIZE, BY END-USER VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 47: APAC: BOT SERVICES MARKET SIZE, BY COUNTRY, 2015-2022 (USD MILLION)
  • TABLE 48: MEA: BOT SERVICES MARKET SIZE AND GROWTH RATE, 2015-2022 (USD MILLION, Y-O-Y %)
  • TABLE 49: MEA: BOT SERVICES MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
  • TABLE 50: MEA: BOT SERVICES MARKET SIZE, BY MODE, 2015-2022 (USD MILLION)
  • TABLE 51: MEA: BOT SERVICES MARKET SIZE, BY DEPLOYMENT CHANNEL, 2015-2022 (USD MILLION)
  • TABLE 52: MEA: BOT SERVICES MARKET SIZE, BY END-USER VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 53: MEA: BOT SERVICES MARKET SIZE, BY COUNTRY, 2015-2022 (USD MILLION)
  • TABLE 54: LATIN AMERICA: BOT SERVICES MARKET SIZE AND GROWTH RATE, 2015-2022 (USD MILLION, Y-O-Y %)
  • TABLE 55: LATIN AMERICA: BOT SERVICES MARKET SIZE, BY SERVICE, 2015-2022 (USD MILLION)
  • TABLE 56: LATIN AMERICA: BOT SERVICES MARKET SIZE, BY MODE, 2015-2022 (USD MILLION)
  • TABLE 57: LATIN AMERICA: BOT SERVICES MARKET SIZE, BY DEPLOYMENT CHANNEL, 2015-2022 (USD MILLION)
  • TABLE 58: LATIN AMERICA: BOT SERVICES MARKET SIZE, BY END-USER VERTICAL, 2015-2022 (USD MILLION)
  • TABLE 59: LATIN AMERICA: BOT SERVICES MARKET SIZE, BY COUNTRY, 2015-2022 (USD MILLION)
  • TABLE 60: PLAYERS RANKING IN BOT SERVICES MARKET, 2017

LIST OF FIGURES

  • FIGURE 1: GLOBAL BOT SERVICES MARKET: MARKET SEGMENTATION
  • FIGURE 2: REGIONAL SCOPE
  • FIGURE 3: BOT SERVICES MARKET: RESEARCH DESIGN
  • FIGURE 4: BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION AND REGION
  • FIGURE 5: DATA TRIANGULATION
  • FIGURE 6: MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
  • FIGURE 7: MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
  • FIGURE 8: APAC BOT SERVICES MARKET TO RECORD HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 9: NORTH AMERICA TO HOLD LARGEST SHARE IN GLOBAL BOT SERVICES MARKET IN 2017
  • FIGURE 10: BOT SERVICES MARKET SHARE, BY SERVICE, 2017
  • FIGURE 11: BOT SERVICES MARKET SHARE, BY MODE, 2017
  • FIGURE 12: BOT SERVICES MARKET SHARE, BY DEPLOYMENT CHANNEL, 2017
  • FIGURE 13: INCREASED DEMAND FOR FEATURE PHONES AND HIGHLY ADVANCED AI & NLP TOOLS TO DRIVE MARKET GROWTH
  • FIGURE 14: SOCIAL MEDIA SEGMENT TO RECORD HIGHEST CAGR DURING FORECAST PERIOD (USD MILLION)
  • FIGURE 15: BFSI VERTICAL AND NORTH AMERICA TO HOLD LARGEST MARKET SHARES
  • FIGURE 16: APAC TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD (USD MILLION)
  • FIGURE 17: BOT SERVICES MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
  • FIGURE 18: BOT SERVICES MARKET: ECOSYSTEM
  • FIGURE 19: BOT SERVICES MARKET: DEPLOYMENT CHANNELS
  • FIGURE 20: PLATFORM SEGMENT TO RECORD HIGHER CAGR DURING FORECAST PERIOD (USD MILLION)
  • FIGURE 21: VIDEO SEGMENT TO RECORD HIGHEST CAGR DURING FORECAST PERIOD (USD MILLION)
  • FIGURE 22: SOCIAL MEDIA SEGMENT TO RECORD HIGHEST CAGR DURING FORECAST PERIOD (USD MILLION)
  • FIGURE 23: BFSI END-USER VERTICAL TO RECORD HIGHEST CAGR DURING FORECAST PERIOD (USD MILLION)
  • FIGURE 24: APAC BOT SERVICES MARKET TO RECORD HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 25: APAC TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD (USD MILLION)
  • FIGURE 26: NORTH AMERICA: BOT SERVICES MARKET SNAPSHOT
  • FIGURE 27: PLATFORM SEGMENT TO RECORD HIGHER CAGR DURING FORECAST PERIOD (USD MILLION)
  • FIGURE 28: PLATFORM SEGMENT TO RECORD HIGHER CAGR DURING FORECAST PERIOD (USD MILLION)
  • FIGURE 29: APAC: BOT SERVICES MARKET SNAPSHOT
  • FIGURE 30: PLATFORM SEGMENT TO RECORD HIGHER CAGR DURING FORECAST PERIOD (USD MILLION)
  • FIGURE 31: PLATFORM SEGMENT TO RECORD HIGHER CAGR DURING FORECAST PERIOD (USD MILLION)
  • FIGURE 32: PLATFORM SEGMENT TO RECORD HIGHER CAGR DURING FORECAST PERIOD (USD MILLION)
  • FIGURE 33: BOT SERVICES MARKET (GLOBAL), COMPETITIVE LEADERSHIP MAPPING, 2017
  • FIGURE 34: MICROSOFT: COMPANY SNAPSHOT
  • FIGURE 35: IBM: COMPANY SNAPSHOT
  • FIGURE 36: FACEBOOK: COMPANY SNAPSHOT
  • FIGURE 37: GOOGLE: COMPANY SNAPSHOT
  • FIGURE 38: AMAZON WEB SERVICES: COMPANY SNAPSHOT
  • FIGURE 39: NUANCE COMMUNICATIONS: COMPANY SNAPSHOT
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