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市場調査レポート

フィールドサービス管理 (FSM) の世界市場 - 2023年までの予測:スケジュール・派遣割当・ルート最適化、顧客管理、作業オーダー管理

Field Service Management Market by Solution (Schedule, Dispatch, and Route Optimization, Customer Management, and Work Order Management), Service, Deployment Type, Organization Size, Industry Vertical, and Region - Global Forecast to 2023

発行 MarketsandMarkets 商品コード 323608
出版日 ページ情報 英文 158 Pages
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フィールドサービス管理 (FSM) の世界市場 - 2023年までの予測:スケジュール・派遣割当・ルート最適化、顧客管理、作業オーダー管理 Field Service Management Market by Solution (Schedule, Dispatch, and Route Optimization, Customer Management, and Work Order Management), Service, Deployment Type, Organization Size, Industry Vertical, and Region - Global Forecast to 2023
出版日: 2018年04月16日 ページ情報: 英文 158 Pages
概要

フィールドサービス管理 (FSM) 市場は、2018年の25億6000万米ドルから、2023年までに50億8000万米ドルまで拡大すると見られています。市場は、2018年〜2023年のCAGR (複合年間成長率) で、14.7%の成長が予測されています。

当レポートでは、世界のフィールドサービス管理 (FSM) 市場について調査分析し、市場概要、産業動向、セグメント別の市場分析、競合情勢、主要企業などについて、体系的な情報を提供しています。

第1章 イントロダクション

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 重要考察

  • フィールドサービス管理 (FSM) 市場の魅力的な市場機会
  • フィールドサービス管理 (FSM) 市場:展開タイプ別
  • フィールドサービス管理 (FSM) 市場:コンポーネント別
  • フィールドサービス管理 (FSM) 市場:3大産業分野・地域別
  • フィールドサービス管理 (FSM) 市場:組織規模別

第5章 市場概要と産業動向

  • イントロダクション
  • 市場力学
    • 促進要因
    • 抑制要因
    • 機会
    • 課題
  • ユースケース
  • 次世代の産業動向

第6章 フィールドサービス管理 (FSM) の世界市場:コンポーネント別

  • イントロダクション
  • ソリューション
    • スケジュール、派遣割当、ルート最適化
    • 顧客管理
    • 作業オーダー管理
    • 在庫管理
    • サービス契約管理
    • 追跡・パフォーマンス管理
    • 報告・アナリティクス
    • モバイルフィールドサービス管理
    • 課金・請求・モバイル決済
  • サービス
    • 実装
    • サポート・トレーニング
    • コンサルティング

第7章 フィールドサービス管理 (FSM) の世界市場:展開タイプ別

  • イントロダクション
  • クラウド
  • オンプレミス

第8章 フィールドサービス管理 (FSM) の世界市場:組織規模別

  • イントロダクション
  • 中小企業
  • 大企業

第9章 フィールドサービス管理 (FSM) の世界市場:産業分野別

  • イントロダクション
  • 銀行・金融サービス・保険 (BFSI)
  • 通信・IT
  • 製造
  • 医療・ライフサイエンス
  • 消費財・小売
  • 輸送・物流
  • 建設・不動産
  • エネルギー・ユーティリティ
  • その他

第10章 フィールドサービス管理 (FSM) の世界市場:地域別

  • イントロダクション
  • 北米
  • 欧州
  • アジア太平洋地域
  • 中東・アフリカ
  • ラテンアメリカ

第11章 競合情勢

  • 概要
  • 競合シナリオ

第12章 企業プロファイル

  • イントロダクション
  • ACUMATICA
  • ASTEA
  • CLICKSOFTWARE
  • COMARCH
  • CONNECT MY WORLD
  • CORESYSTEMS
  • FIELDAWARE
  • GEOCONCEPT
  • IBM
  • IFS
  • INFOR
  • JOBBER
  • KICKSERV
  • MICROSOFT
  • ORACLE
  • OVERIT
  • PRAXEDO
  • SALESFORCE
  • SAP
  • SERVICEMAX
  • SERVICENOW
  • SERVICEPOWER
  • SERVICETITAN
  • SERVICETRADE

第13章 付録

目次
Product Code: TC 3048

"The increasing adoption of mobile applications and wearable devices among field workers is expected to drive the growth of the field service management market."

The field service management market size is expected to grow from USD 2.56 billion in 2018 to USD 5.08 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 14.7% during the forecast period. The market growth is expected to have driven by the increasing adoption of mobile applications and wearable devices among field workers. The growing cloud hosting business and rapidly increasing number of Internet of Things (IoT) devices are expected to further fuel the growth of the field service management market, globally. However, the lack of expertise in feeding real-time data into field service management software is expected to restrain the growth of the market.

The cloud deployment type is expected to grow at a higher CAGR during the forecast period.

Cloud offers several benefits, such as reduced physical infrastructure, less maintenance cost, and 24×7 data accessibility from any time and anywhere, to organizations. Field service organizations prefer cloud solutions, as they offer scalability and agility to organizations and provide more functions at an affordable cost than on-premises solutions. With the rapid advancements in the cloud technology, Software-as-a-Service (SaaS) is emerging as the best practice for companies that are looking for cost-effective functionalities. Cloud-based solutions also support real-time collaboration, thereby empowering field service organizations to communicate with their employees and customers before, during, and after each appointment. As enormous amounts of data are being generated from field technicians, workers, and customers, cloud-based field service management solutions are gaining traction in the market.

The schedule, dispatch, and route optimization solution segment is expected to have the largest market size during the forecast period.

The schedule, dispatch, and route optimization solution facilitates clients to maximize their output by allocating jobs to their field representatives, thereby empowering themselves with the optimum utilization of their resources. This solution allocates jobs to field representatives based on their skills and current locations to deliver services in minimum time. It also enables field service organizations to schedule and dispatch their resources as per their policies pertaining to customers, organizations, and regulatory requirements. The route optimization feature helps in finding the best possible route between 2 locations. Moreover, this solution offers various advantages, such as automated scheduling decisions for real-time collaboration, complete visibility, fast service delivery, and enhanced customer experience. The main driver for adopting this solution is the rise in the demand for faster service delivery and the need to proactively manage service requests by automating scheduled requests as per business requirements.

North America is expected to hold the largest market size, whereas Asia Pacific (APAC) is expected to have the fastest growth rate during the forecast period.

North America, being the earliest adopters of cloud and mobile technologies, has been enormously responsive toward the adoption of field service management solutions. This region has a major dominance with sustainable and well-established economies. Advancements in Bring Your Own Device (BYOD), Machine to Machine (M2M), and mobile and cloud technologies are the major factors that are responsible for improving the efficiency of business processes. Hence, to derive benefits from these technologies, large enterprises are looking forward to investing in field service management solutions. Asia Pacific (APAC) is expected to have the highest potential and growth opportunities in the field service management market, owing to the presence of the large number of Small and Medium-sized Enterprises (SMEs) in the emerging countries, such as China and India. With the increase in the number of SMEs, competition in APAC is expected to grow at a rapid rate because of automation in various business processes, including job scheduling, billing and invoicing, and service delivery.

In the process of determining and verifying the market size of the several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people. The break-up of the profiles of the primary participants is given below:

  • By Company: Tier 1 - 35%, Tier 2 - 45%, and Tier 3 - 20%
  • By Designation: C-Level - 35%, Director Level - 25%, and Others - 40%
  • By Region: North America - 40%, Europe - 28%, APAC - 25%, RoW- 7%

The field service management market includes several vendors, such as Accruent (US), Acumatica (US), Astea (US), ClickSoftware (US), Comarch (Poland), Connect My World (India), Coresystems (Switzerland), FieldAware (US), GEOCONCEPT (France), IBM (US), IFS (Sweden), Infor (US), Jobber (Canada), Kickserv (US), Microsoft (US), Oracle (US), OverIT (Italy), Praxedo (France), Salesforce (US), SAP (Germany), ServiceMax (US), ServiceNow (US), ServicePower (UK), ServiceTitan (US), and ServiceTrade (US).

Research Coverage:

The report includes the in-depth competitive analysis of the key players in the field service management market, with their company profiles, recent developments, and key market strategies. The research report segments the field service management market by component (solutions and services), deployment type, organization size, industry vertical, and region.

Reasons to Buy the Report:

The report on the global field service management market would help leaders/new entrants in the market in the following ways:

  • 1. The report segments the field service management market comprehensively and provides the closest approximations of the revenue numbers for the overall market and its subsegments. The market numbers are further split across various industry verticals and regions.
  • 2. The report helps stakeholders understand the pulse of the market and provides information on the key market drivers, restraints, challenges, and opportunities.
  • 3. This report assists stakeholders in better understanding their competitors and gaining more insights to position their business better. There is a separate section on the competitive landscape, including the competitor ecosystem, and mergers and acquisitions. Besides this, there are the company profiles of 25 major vendors in this market. In this section, market internals have been provided that can put stakeholders ahead of their competitors.

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. OBJECTIVES OF THE STUDY
  • 1.2. MARKET DEFINITION
  • 1.3. MARKET SCOPE
  • 1.4. YEARS CONSIDERED FOR THE STUDY
  • 1.5. CURRENCY
  • 1.6. STAKEHOLDERS

2. RESEARCH METHODOLOGY

  • 2.1. RESEARCH DATA
    • 2.1.1. SECONDARY DATA
    • 2.1.2. PRIMARY DATA
      • 2.1.2.1. Breakdown of primaries
      • 2.1.2.2. Key industry insights
  • 2.2. MARKET SIZE ESTIMATION
  • 2.3. RESEARCH ASSUMPTIONS
  • 2.4. LIMITATIONS

3. EXECUTIVE SUMMARY

4. PREMIUM INSIGHTS

  • 4.1. ATTRACTIVE MARKET OPPORTUNITIES IN THE FIELD SERVICE MANAGEMENT MARKET
  • 4.2. FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT TYPE
  • 4.3. FIELD SERVICE MANAGEMENT MARKET, BY COMPONENT
  • 4.4. FIELD SERVICE MANAGEMENT MARKET: TOP 3 INDUSTRY VERTICALS AND REGIONS (2018)
  • 4.5. FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE

5. MARKET OVERVIEW AND INDUSTRY TRENDS

  • 5.1. INTRODUCTION
  • 5.2. MARKET DYNAMICS
    • 5.2.1. DRIVERS
      • 5.2.1.1. Efficient planning of projects
      • 5.2.1.2. Increasing adoption of mobile apps and wearable devices among field workers
      • 5.2.1.3. Efficient work allocation for field workers
    • 5.2.2. RESTRAINTS
      • 5.2.2.1. Lack of expertise in feeding real-time data into the field service management software
    • 5.2.3. OPPORTUNITIES
      • 5.2.3.1. Requirement for better flow of information to technicians
      • 5.2.3.2. Need for better performance analysis and integration
    • 5.2.4. CHALLENGES
      • 5.2.4.1. Security concerns related to data confidentiality
      • 5.2.4.2. Slow growth in developing and underdeveloped economies
  • 5.3. FIELD SERVICE MANAGEMENT MARKET: USE CASES
    • 5.3.1. USE CASE #1
    • 5.3.2. USE CASE #2
  • 5.4. FIELD SERVICE MANAGEMENT MARKET: NEXT-GENERATION INDUSTRY TRENDS
    • 5.4.1. AI AND PREDICTIVE ANALYTICS
    • 5.4.2. FIELD SERVICE AUTOMATION AND INTEGRATION
    • 5.4.3. IOT AND WEARABLE TECHNOLOGIES

6. FIELD SERVICE MANAGEMENT MARKET, BY COMPONENT

  • 6.1. INTRODUCTION
  • 6.2. SOLUTIONS
    • 6.2.1. SCHEDULE, DISPATCH, AND ROUTE OPTIMIZATION
    • 6.2.2. CUSTOMER MANAGEMENT
    • 6.2.3. WORK ORDER MANAGEMENT
    • 6.2.4. INVENTORY MANAGEMENT
    • 6.2.5. SERVICE CONTRACT MANAGEMENT
    • 6.2.6. TRACKING AND PERFORMANCE MANAGEMENT
    • 6.2.7. REPORTING AND ANALYTICS
    • 6.2.8. MOBILE FIELD SERVICE MANAGEMENT
    • 6.2.9. BILLING, INVOICING, AND MOBILE PAYMENTS
  • 6.3. SERVICES
    • 6.3.1. IMPLEMENTATION
    • 6.3.2. SUPPORT AND TRAINING
    • 6.3.3. CONSULTING

7. FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT TYPE

  • 7.1. INTRODUCTION
  • 7.2. CLOUD
  • 7.3. ON-PREMISES

8. FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE

  • 8.1. INTRODUCTION
  • 8.2. SMALL AND MEDIUM-SIZED ENTERPRISES
  • 8.3. LARGE ENTERPRISES

9. FIELD SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL

  • 9.1. INTRODUCTION
  • 9.2. BANKING, FINANCIAL SERVICES, AND INSURANCE
  • 9.3. TELECOM AND IT
  • 9.4. MANUFACTURING
  • 9.5. HEALTHCARE AND LIFE SCIENCES
  • 9.6. CONSUMER GOODS AND RETAIL
  • 9.7. TRANSPORTATION AND LOGISTICS
  • 9.8. CONSTRUCTION AND REAL ESTATE
  • 9.9. ENERGY AND UTILITIES
  • 9.10. OTHERS

10. FIELD SERVICE MANAGEMENT MARKET, BY REGION

  • 10.1. INTRODUCTION
  • 10.2. NORTH AMERICA
  • 10.3. EUROPE
  • 10.4. ASIA PACIFIC
  • 10.5. MIDDLE EAST AND AFRICA
  • 10.6. LATIN AMERICA

11. COMPETITIVE LANDSCAPE

  • 11.1. OVERVIEW
  • 11.2. COMPETITIVE SCENARIO
    • 11.2.1. NEW PRODUCT LAUNCHES/UPGRADATIONS
    • 11.2.2. MERGERS AND ACQUISITIONS
    • 11.2.3. PARTNERSHIPS AND COLLABORATIONS

12. COMPANY PROFILES (Business overview, Products/Services offered, Recent Developments, MNM view)*

  • 12.1. INTRODUCTION
  • 12.2. ACCRUENT
  • 12.3. ACUMATICA
  • 12.4. ASTEA
  • 12.5. CLICKSOFTWARE
  • 12.6. COMARCH
  • 12.7. CONNECT MY WORLD
  • 12.8. CORESYSTEMS
  • 12.9. FIELDAWARE
  • 12.10. GEOCONCEPT
  • 12.11. IBM
  • 12.12. IFS
  • 12.13. INFOR
  • 12.14. JOBBER
  • 12.15. KICKSERV
  • 12.16. MICROSOFT
  • 12.17. ORACLE
  • 12.18. OVERIT
  • 12.19. PRAXEDO
  • 12.20. SALESFORCE
  • 12.21. SAP
  • 12.22. SERVICEMAX
  • 12.23. SERVICENOW
  • 12.24. SERVICEPOWER
  • 12.25. SERVICETITAN
  • 12.26. SERVICETRADE

*Details on Business overview, Products/Services offered, Recent Developments, MNM view might not be captured in case of unlisted companies.

13. APPENDIX

  • 13.1. DISCUSSION GUIDE
  • 13.2. KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 13.3. INTRODUCTION RT: REAL-TIME MARKET INTELLIGENCE
  • 13.4. AVAILABLE CUSTOMIZATIONS
  • 13.5. RELATED REPORTS
  • 13.6. AUTHOR DETAILS

LIST OF TABLES

  • TABLE 1: CURRENCY CONVERSION
  • TABLE 2: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2016-2023 (USD MILLION)
  • TABLE 3: SOLUTIONS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY TYPE, 2016-2023 (USD MILLION)
  • TABLE 4: SCHEDULE, DISPATCH, AND ROUTE OPTIMIZATION MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 5: CUSTOMER MANAGEMENT MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 6: WORK ORDER MANAGEMENT MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 7: INVENTORY MANAGEMENT MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 8: SERVICE CONTRACT MANAGEMENT MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 9: TRACKING AND PERFORMANCE MANAGEMENT MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 10: REPORTING AND ANALYTICS MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 11: MOBILE FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 12: BILLING, INVOICING, AND MOBILE PAYMENTS MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 13: SERVICES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY TYPE, 2016-2023 (USD MILLION)
  • TABLE 14: IMPLEMENTATION MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 15: SUPPORT AND TRAINING MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 16: CONSULTING MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 17: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2016-2023 (USD MILLION)
  • TABLE 18: CLOUD: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 19: ON-PREMISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 20: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016-2023 (USD MILLION)
  • TABLE 21: SMALL AND MEDIUM-SIZED ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 22: LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 23: FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2016-2023 (USD MILLION)
  • TABLE 24: BANKING, FINANCIAL SERVICES, AND INSURANCE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 25: TELECOM AND IT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 26: MANUFACTURING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 27: HEALTHCARE AND LIFE SCIENCES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 28: CONSUMER GOODS AND RETAIL: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 29: TRANSPORTATION AND LOGISTICS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 30: CONSTRUCTION AND REAL ESTATE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 31: ENERGY AND UTILITIES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 32: OTHERS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 33: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • TABLE 34: NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2016-2023 (USD MILLION)
  • TABLE 35: NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2016-2023 (USD MILLION)
  • TABLE 36: NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2016-2023 (USD MILLION)
  • TABLE 37: NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2016-2023 (USD MILLION)
  • TABLE 38: NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016-2023 (USD MILLION)
  • TABLE 39: NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2016-2023 (USD MILLION)
  • TABLE 40: EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2016-2023 (USD MILLION)
  • TABLE 41: EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2016-2023 (USD MILLION)
  • TABLE 42: EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2016-2023 (USD MILLION)
  • TABLE 43: EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2016-2023 (USD MILLION)
  • TABLE 44: EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016-2023 (USD MILLION)
  • TABLE 45: EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2016-2023 (USD MILLION)
  • TABLE 46: ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2016-2023 (USD MILLION)
  • TABLE 47: ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2016-2023 (USD MILLION)
  • TABLE 48: ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2016-2023 (USD MILLION)
  • TABLE 49: ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2016-2023 (USD MILLION)
  • TABLE 50: ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016-2023 (USD MILLION)
  • TABLE 51: ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2016-2023 (USD MILLION)
  • TABLE 52: MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2016-2023 (USD MILLION)
  • TABLE 53: MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2016-2023 (USD MILLION)
  • TABLE 54: MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2016-2023 (USD MILLION)
  • TABLE 55: MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2016-2023 (USD MILLION)
  • TABLE 56: MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016-2023 (USD MILLION)
  • TABLE 57: MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2016-2023 (USD MILLION)
  • TABLE 58: LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2016-2023 (USD MILLION)
  • TABLE 59: LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2016-2023 (USD MILLION)
  • TABLE 60: LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2016-2023 (USD MILLION)
  • TABLE 61: LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2016-2023 (USD MILLION)
  • TABLE 62: LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016-2023 (USD MILLION)
  • TABLE 63: LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2016-2023 (USD MILLION)
  • TABLE 64: NEW PRODUCT LAUNCHES/ UPGRADATIONS, 2015-2018
  • TABLE 65: MERGERS AND ACQUISITIONS, 2015-2017
  • TABLE 66: PARTNERSHIPS AND COLLABORATIONS, 2015-2018

LIST OF FIGURES

  • FIGURE 1: FIELD SERVICE MANAGEMENT MARKET: MARKET SEGMENTATION
  • FIGURE 2: FIELD SERVICE MANAGEMENT MARKET: RESEARCH DESIGN
  • FIGURE 3: BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY, DESIGNATION, AND REGION
  • FIGURE 4: DATA TRIANGULATION
  • FIGURE 5: MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
  • FIGURE 6: MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
  • FIGURE 7: FIELD SERVICE MANAGEMENT MARKET: ASSUMPTIONS
  • FIGURE 8: TOP 3 SEGMENTS WITH THE LARGEST MARKET SHARES IN THE FIELD SERVICE MANAGEMENT MARKET IN 2018
  • FIGURE 9: NORTH AMERICA IS ESTIMATED TO HOLD THE LARGEST MARKET SHARE IN 2018
  • FIGURE 10: GROWING NEED FOR OPERATIONAL EFFICIENCY IS DRIVING THE FIELD SERVICE MANAGEMENT MARKET DURING THE FORECAST PERIOD
  • FIGURE 11: CLOUD SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 12: SERVICES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 13: MANUFACTURING INDUSTRY VERTICAL AND NORTH AMERICAN REGION ARE ESTIMATED TO HOLD THE LARGEST MARKET SHARES IN THE FIELD SERVICE MANAGEMENT MARKET IN 2018
  • FIGURE 14: SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 15: FIELD SERVICE MANAGEMENT MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
  • FIGURE 16: SERVICES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 17: MOBILE FIELD SERVICE MANAGEMENT SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 18: SUPPORT AND TRAINING SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 19: CLOUD SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 20: SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 21: TELECOM AND IT INDUSTRY VERTICAL IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 22: NORTH AMERICA IS EXPECTED TO HAVE THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
  • FIGURE 23: NORTH AMERICA: MARKET SNAPSHOT
  • FIGURE 24: ASIA PACIFIC: MARKET SNAPSHOT
  • FIGURE 25: KEY DEVELOPMENTS BY THE LEADING PLAYERS IN THE FIELD SERVICE MANAGEMENT MARKET, 2015-2018
  • FIGURE 26: MARKET EVALUATION FRAMEWORK
  • FIGURE 27: GEOGRAPHIC REVENUE MIX OF TOP MARKET PLAYERS
  • FIGURE 28: ASTEA: COMPANY SNAPSHOT
  • FIGURE 29: CLICKSOFTWARE: SWOT ANALYSIS
  • FIGURE 30: COMARCH: COMPANY SNAPSHOT
  • FIGURE 31: IBM: COMPANY SNAPSHOT
  • FIGURE 32: IBM: SWOT ANALYSIS
  • FIGURE 33: INFOR: COMPANY SNAPSHOT
  • FIGURE 34: MICROSOFT: COMPANY SNAPSHOT
  • FIGURE 35: MICROSOFT: SWOT ANALYSIS
  • FIGURE 36: ORACLE: COMPANY SNAPSHOT
  • FIGURE 37: ORACLE: SWOT ANALYSIS
  • FIGURE 38: SALESFORCE: COMPANY SNAPSHOT
  • FIGURE 39: SAP: COMPANY SNAPSHOT
  • FIGURE 40: SAP: SWOT ANALYSIS
  • FIGURE 41: SERVICENOW: COMPANY SNAPSHOT
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