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市場調査レポート

フィールドサービス管理 (FSM) の世界市場 2020年までの予測:ソリューション・サービス・導入タイプ・ユーザータイプ・産業・地域別

Field Service Management Market by Solution (Schedule and Dispatch, Work Order Management, Mobile Field Execution), Service (Implementation, Training, Consulting), Deployment Type, User Type, Industry Vertical, Region - Global Forecast to 2020

発行 MarketsandMarkets 商品コード 323608
出版日 ページ情報 英文 165 Pages
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フィールドサービス管理 (FSM) の世界市場 2020年までの予測:ソリューション・サービス・導入タイプ・ユーザータイプ・産業・地域別 Field Service Management Market by Solution (Schedule and Dispatch, Work Order Management, Mobile Field Execution), Service (Implementation, Training, Consulting), Deployment Type, User Type, Industry Vertical, Region - Global Forecast to 2020
出版日: 2016年04月21日 ページ情報: 英文 165 Pages
概要

当レポートでは、世界のフィールドサービス管理(FSM)市場について分析し、導入動向、将来の成長可能性、主な促進因子、阻害因子、機会およびベストプラクティスについて分析しており、市場規模の成長可能性、各地域・ユーザー区分の収益予測、および主要企業のプロファイルをまとめています。

第1章 イントロダクション

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 重要考察

  • FSM市場における魅力的な市場機会
  • FSM市場の3大ソリューション
  • 世界のFSMソリューション市場;地域・産業別
  • FSM市場の潜在性
  • FSMのユーザータイプ別市場
  • 世界のFSMソリューション市場
  • FSMの地域別市場
  • 産業別成長マトリックス
  • ライフサイクル分析:地域別

第5章 市場概要

  • イントロダクション
  • 発展の経緯
  • 市場区分
    • FSM市場:ソリューション別
    • FSM市場:サービス別
    • FSM市場:導入タイプ別
    • FSM市場:ユーザー・タイプ別
    • FSM市場:産業別
    • FSM市場:地域別
  • 市場力学
    • 推進因子
      • FSMの集中管理システムの必要性
      • 経営効率の強化
      • 運用コストの削減
    • 抑制要因
      • 機密データへのアクセスに関するセキュリティー上の問題
      • FSMソリューションのメリットについての認識不足
    • 市場機会
      • エンタープライズ モビリティ需要の増加
      • リアルタイムの可視性に向けたモビリティソリューション需要の高まり
      • FSMベンダー間で強まる連携
    • 課題
      • 予知保全よりも定期保守に大きく依存
      • フィールドフォースアクティビティの視界不良
    • 喫緊の課題
      • FRM導入に伴うコストの増加
      • 融通の利かない時代遅れのシステムの存在

第6章 産業動向

  • イントロダクション
  • FSMアーキテクチャ
  • バリューチェーン分析
  • 産業内の規格および規制
    • イントロダクション
    • サービス能力・性能基準(SCP)
  • 戦略的ベンチマーキング
  • イノベーションの目玉

第7章 世界のフィールドサービス管理(FSM)市場分析:ソリューション別

  • イントロダクション
  • スケジュール・発送市場
  • 作業工程管理市場
  • モバイルフィールドエグゼキュージョン市場
  • 顧客管理市場
  • レポーティング・ダッシュボード市場
  • ビリング・請求書発行市場
  • 在庫管理市場
  • トラッキング・パフォーマンス管理市場

第8章 世界のフィールドサービス管理(FSM)市場分析:サービス別

  • イントロダクション
  • 導入
  • 研修およびサポート
  • コンサルティング

第9章 世界のフィールドサービス管理(FSM)市場分析:導入タイプ別

  • イントロダクション
  • クラウド市場
  • オンプレミス市場

第10章 世界のフィールドサービス管理(FSM)市場分析:ユーザー・タイプ別

  • イントロダクション
  • 中小企業(SMB)市場
  • 大企業市場

第11章 世界のフィールドサービス管理(FSM)市場分析:産業別

  • イントロダクション
  • 石油・ガス
  • 建設
  • 住宅・商業向けサービス
  • 製造業
  • セキュリティ・アラーム
  • 輸送
  • エネルギー・ユーティリティ
  • 医療
  • 通信
  • 保険
  • その他市場

第12章 地域分析

  • イントロダクション
  • 北米
  • 欧州
  • アジア太平洋地域
  • 中東・アフリカ
  • ラテンアメリカ

第13章 競合情勢

  • 概要
  • 製品ポートフォリオ比較
  • 競合状況・動向
    • 新製品の発表
    • 提携、合意、協業
    • M&A
    • ベンチャー投資資金

第14章 企業プロファイル

  • イントロダクション
  • SAP SE
    • 事業概要
    • 提供ソリューション
    • 最近の発展動向
    • MNMの見解
  • Oracle Corporation
  • IBM Corporation
  • Clicksoftware Technologies LTD
  • Astea International
  • Servicepower Technologies PLC
  • Trimble Navigation
  • Industrial and Financial Systems AB (IFS)
  • PTC INC.
  • Infor

第15章 主要イノベーター

  • Rapidvalue Solutions
    • 事業概要
    • 主要戦略
  • Fieldaware
    • 事業概要
    • 主要戦略
  • Coresystems
    • 事業概要
    • 製品
    • 主要戦略
    • 最新動向

第16章 付録

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目次
Product Code: TC 3048

The need for a centralized system for the management of field services to drive the Field Service Management (FSM) market

The FSM market size is estimated to grow from USD 1.97 billion in 2015 to USD 5.11 billion by 2020, at an estimated CAGR of 21.0%. The need for a centralized system for the management of field services, and the ever-evolving demand for increasing operational efficiency and reducing operational costs are the important driving factors fueling the growth of the FSM market.

Schedule and dispatch to gain maximum traction during the forecast period

The schedule and dispatch solution is estimated to contribute the largest market share during the forecast period. Furthermore, due to the need for quick service delivery to achieve improved customer experience, schedule & dispatch, and customer management solutions are expected to be the most prominent solutions among all the FSM solutions. In terms of services, implementation is the highest contributing services segment. Consulting services segment is expected to grow at the highest rate from 2015 to 2020. North America is expected to be largest revenue generating region followed by Europe whereas Asia-Pacific (APAC) and Middle East and Africa (MEA) are expected to be the emerging potential markets for FSM solutions and services.

In the process of determining and verifying the market size for several segments and sub-segments gathered through secondary research, extensive primary interviews were conducted with key people.

  • By Company Type - Tier 1 - 55%, Tier 2 - 20%, and Tier 3 - 25%
  • By Designation - C-level - 60%, Director-level - 25%, and other - 15%
  • By Region -North America - 10%, Europe- 20%, Asia-Pacific - 40%, and ROW - 30%

As the need for post-sale services is evolving and so is the number of field service providers, the FSM market offers tremendous upcoming opportunities for growth in the next five years. With the developments and innovations in cloud and mobile technologies, huge opportunity lies for field service companies to adopt FSM solutions to increase their operational efficiency at reduced costs and achieve a high-level of customer satisfaction. Furthermore, the organizations are also turning toward consulting services for the deployment of the right FSM solution as per their business objectives, thereby making it the fastest-growing services segment.

The various key FSM vendors and service providers profiled in the report are as follows:

  • 1. SAP SE
  • 2. Oracle Corporation
  • 3. IBM Corporation
  • 4. ClickSoftware Technologies
  • 5. Astea International
  • 6. ServicePower Technologies Plc.
  • 7. Trimble Navigation Limited
  • 8. IFS
  • 9. PTC, Inc.
  • 10. Infor

The report will help the market leaders/new entrants in this market in the following ways:

  • 1. This report segments the FSM market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the subsegments across the different verticals and regions.
  • 2. The report helps stakeholders to understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.

This report will help stakeholders to better understand the competitor and gain more insights to better their position in the business. The competitive landscape section includes competitor ecosystem, newproduct develpoments, partnerships, mergers and acquisitions.

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. OBJECTIVES OF THE STUDY
  • 1.2. MARKET DEFINITION
  • 1.3. MARKET SCOPE
    • 1.3.1. MARKETS COVERED
    • 1.3.2. YEARS CONSIDERED FOR THE STUDY
  • 1.4. CURRENCY
  • 1.5. LIMITATIONS
  • 1.6. STAKEHOLDERS

2. RESEARCH METHODOLOGY

  • 2.1. RESEARCH DATA
    • 2.1.1. SECONDARY DATA
      • 2.1.1.1. Key data from secondary sources
    • 2.1.2. PRIMARY DATA
      • 2.1.2.1. Key data from primary sources
      • 2.1.2.2. Key industry insights
      • 2.1.2.3. Breakdown of primary interviews
  • 2.2. MARKET SIZE ESTIMATION
  • 2.3. MARKET BREAKDOWN AND DATA TRIANGULATION
  • 2.4. ASSUMPTIONS

3. EXECUTIVE SUMMARY

4. PREMIUM INSIGHTS

  • 4.1. ATTRACTIVE MARKET OPPORTUNITIES IN THE FIELD SERVICE MANAGEMENT MARKET
  • 4.2. FIELD SERVICE MANAGEMENT MARKET: TOP THREE INDUSTRY VERTICALS
  • 4.3. GLOBAL FIELD SERVICE MANAGEMENT MARKET, BY REGION AND INDUSTRY VERTICAL
  • 4.4. FIELD SERVICE MANAGEMENT MARKET POTENTIAL
  • 4.5. FIELD SERVICE MANAGEMENT USER TYPE MARKET (2020)
  • 4.6. FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION (2015-2020)
  • 4.7. FIELD SERVICE MANAGEMENT REGIONAL MARKET
  • 4.8. INDUSTRY VERTICAL GROWTH MATRIX
  • 4.9. LIFECYCLE ANALYSIS, BY REGION, 2015

5. MARKET OVERVIEW

  • 5.1. INTRODUCTION
  • 5.2. EVOLUTION
  • 5.3. MARKET SEGMENTATION
    • 5.3.1. BY SOLUTION
    • 5.3.2. BY SERVICE
    • 5.3.3. BY DEPLOYMENT TYPE
    • 5.3.4. BY USER TYPE
    • 5.3.5. BY INDUSTRY VERTICAL
    • 5.3.6. BY REGION
  • 5.4. MARKET DYNAMICS
    • 5.4.1. DRIVERS
      • 5.4.1.1. Need for a centralized system for the management of field services
      • 5.4.1.2. Increase in operational efficiency
      • 5.4.1.3. Reduction in operational cost
    • 5.4.2. RESTRAINTS
      • 5.4.2.1. Security concerns with respect to access to confidential data
      • 5.4.2.2. Lack of awareness about the benefits of FSM solutions
    • 5.4.3. OPPORTUNITIES
      • 5.4.3.1. Increasing demand for enterprise mobility
      • 5.4.3.2. Rising demand for mobility solutions for real-time visibility
      • 5.4.3.3. Growing partnerships among field service management vendors
    • 5.4.4. CHALLENGES
      • 5.4.4.1. Heavy reliance on scheduled maintenance rather than on predictive maintenance
      • 5.4.4.2. Poor visibility into field force activities
    • 5.4.5. BURNING ISSUES
      • 5.4.5.1. Rising cost involved in field service management implementation
      • 5.4.5.2. Presence of inflexible and outdated systems

6. INDUSTRY TRENDS

  • 6.1. INTRODUCTION
  • 6.2. FIELD SERVICE MANAGEMENT ARCHITECTURE
  • 6.3. VALUE CHAIN ANALYSIS
  • 6.4. INDUSTRY STANDARDS AND REGULATIONS
    • 6.4.1. INTRODUCTION
    • 6.4.2. SERVICE CAPABILITY & PERFORMANCE STANDARDS (SCP)
    • 6.4.3. OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA)
    • 6.4.4. TECHNOLOGY SERVICES INDUSTRY ASSOCIATION (TSIA)
  • 6.5. STRATEGIC BENCHMARKING
  • 6.6. INNOVATION SPOTLIGHT

7. FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY SOLUTION

  • 7.1. INTRODUCTION
  • 7.2. SCHEDULE AND DISPATCH
  • 7.3. WORK ORDER MANAGEMENT
  • 7.4. MOBILE FIELD EXECUTION
  • 7.5. CUSTOMER MANAGEMENT
  • 7.6. REPORTING AND DASHBOARDS
  • 7.7. BILLING AND INVOICING
  • 7.8. INVENTORY MANAGEMENT
  • 7.9. TRACKING AND PERFORMANCE MANAGEMENT

8. FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY SERVICE

  • 8.1. INTRODUCTION
  • 8.2. IMPLEMENTATION
  • 8.3. TRAINING AND SUPPORT
  • 8.4. CONSULTING

9. FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY DEPLOYMENT TYPE

  • 9.1. INTRODUCTION
  • 9.2. CLOUD
  • 9.3. ON-PREMISES

10. FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY USER TYPE

  • 10.1. INTRODUCTION
  • 10.2. SMALL AND MEDIUM ENTERPRISE (SME)
  • 10.3. LARGE ENTERPRISE

11. FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY INDUSTRY VERTICAL

  • 11.1. INTRODUCTION
  • 11.2. OIL AND GAS
  • 11.3. CONSTRUCTION
  • 11.4. RESIDENTIAL AND COMMERCIAL
  • 11.5. MANUFACTURING
  • 11.6. SECURITY AND ALARM
  • 11.7. TRANSPORTATION
  • 11.8. ENERGY AND UTILITIES
  • 11.9. HEALTHCARE
  • 11.10. TELECOM
  • 11.11. INSURANCE
  • 11.12. OTHERS

12. GEOGRAPHIC ANALYSIS

  • 12.1. INTRODUCTION
  • 12.2. NORTH AMERICA
  • 12.3. EUROPE
  • 12.4. ASIA-PACIFIC
  • 12.5. MIDDLE EAST AND AFRICA (MEA)
  • 12.6. LATIN AMERICA

13. COMPETITIVE LANDSCAPE

  • 13.1. OVERVIEW
  • 13.2. PRODUCT PORTFOLIO COMPARISON
  • 13.3. COMPETITIVE SITUATION AND TRENDS
    • 13.3.1. NEW PRODUCT LAUNCHES
    • 13.3.2. PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS
    • 13.3.3. MERGERS AND ACQUISITIONS
    • 13.3.4. VENTURE CAPITAL (VC) FUNDING

14. COMPANY PROFILES (Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, Ratio Analysis, MnM View)*

  • 14.1. INTRODUCTION
  • 14.2. SAP SE
  • 14.3. ORACLE CORPORATION
  • 14.4. IBM CORPORATION
  • 14.5. CLICKSOFTWARE TECHNOLOGIES
  • 14.6. ASTEA INTERNATIONAL
  • 14.7. SERVICEPOWER TECHNOLOGIES
  • 14.8. TRIMBLE NAVIGATION
  • 14.9. INDUSTRIAL AND FINANCIAL SYSTEMS AB (IFS)
  • 14.10. PTC, INC.
  • 14.11. INFOR

*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

15. KEY INNOVATORS (Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, Ratio Analysis, MnM View)*

  • 15.1. RAPIDVALUE SOLUTIONS
  • 15.2. FIELDAWARE
  • 15.3. CORESYSTEMS

*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

16. APPENDIX

  • 16.1. NEW PRODUCT LAUNCHES
  • 16.2. INDUSTRY EXCERPTS
  • 16.3. DISCUSSION GUIDE
  • 16.4. KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 16.5. INTRODUCING RT: REAL TIME MARKET INTELLIGENCE
  • 16.6. AVAILABLE CUSTOMIZATIONS
  • 16.7. RELATED REPORTS

LIST OF TABLES

  • TABLE 1: GLOBAL FIELD SERVICE MANAGEMENT MARKET SIZE AND GROWTH RATE, 2013-2020 (USD BILLION, Y-O-Y %)
  • TABLE 2: GLOBAL FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2013-2020 (USD MILLION)
  • TABLE 3: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
  • TABLE 4: SCHEDULE AND DISPATCH: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 5: WORK ORDER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 6: MOBILE FIELD EXECUTION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 7: CUSTOMER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 8: REPORTING AND DASHBOARDS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 9: BILLING AND INVOICING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 10: INVENTORY MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 11: TRACKING AND PERFORMANCE MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 12: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
  • TABLE 13: IMPLEMENTATION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION)
  • TABLE 14: IMPLEMENTATION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 15: TRAINING AND SUPPORT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION)
  • TABLE 16: TRAINING AND SUPPORT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 17: CONSULTING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION)
  • TABLE 18: CONSULTING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 19: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION)
  • TABLE 20: CLOUD: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 21: ON-PREMISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 22: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION)
  • TABLE 23: SMALL AND MEDIUM ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
  • TABLE 24: SMALL AND MEDIUM ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
  • TABLE 25: SMALL AND MEDIUM ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 26: LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
  • TABLE 27: LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
  • TABLE 28: LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 29: FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2013-2020 (USD MILLION)
  • TABLE 30: OIL AND GAS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 31: CONSTRUCTION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 32: RESIDENTIAL AND COMMERCIAL: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 33: MANUFACTURING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 34: SECURITY AND ALARM: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 35: TRANSPORTATION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 36: ENERGY AND UTILITIES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 37: HEALTHCARE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 38: TELECOM: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 39: INSURANCE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 40: OTHERS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 41: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 42: NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
  • TABLE 43: NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
  • TABLE 44: NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION)
  • TABLE 45: NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2013-2020 (USD MILLION)
  • TABLE 46: NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION)
  • TABLE 47: EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
  • TABLE 48: EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
  • TABLE 49: EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION)
  • TABLE 50: EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2013-2020 (USD MILLION)
  • TABLE 51: EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION)
  • TABLE 52: ASIA-PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
  • TABLE 53: ASIA-PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
  • TABLE 54: ASIA-PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION)
  • TABLE 55: ASIA-PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2013-2020 (USD MILLION)
  • TABLE 56: ASIA-PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION)
  • TABLE 57: MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
  • TABLE 58: MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
  • TABLE 59: MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION)
  • TABLE 60: MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2013-2020 (USD MILLION)
  • TABLE 61: MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION)
  • TABLE 62: LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
  • TABLE 63: LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
  • TABLE 64: LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION)
  • TABLE 65: LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2013-2020 (USD MILLION)
  • TABLE 66: LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION)
  • TABLE 67: NEW PRODUCT LAUNCHES, 2013-2016
  • TABLE 68: PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS 2013-2016
  • TABLE 69: MERGERS AND ACQUISITIONS, 2013-2015
  • TABLE 70: VENTURE CAPITAL FUNDING, 2013-2014
  • TABLE 71: NEW PRODUCT LAUNCHES , 2013-2015

LIST OF FIGURES

  • FIGURE 1: MARKETS COVERED
  • FIGURE 2: FIELD SERVICE MANAGEMENT: RESEARCH DESIGN
  • FIGURE 3: BREAKDOWN OF PRIMARIES: BY COMPANY TYPE, DESIGNATION, AND REGION
  • FIGURE 4: MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
  • FIGURE 5: MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
  • FIGURE 6: DATA TRIANGULATION METHODOLOGY
  • FIGURE 7: COMPONENT SNAPSHOT (2015 & 2020): MARKET FOR SOFTWARE IS EXPECTED TO DOUBLE DURING THE FORECAST PERIOD
  • FIGURE 8: DEPLOYMENT TYPE SNAPSHOT (2015 & 2020): ON-PREMISES SEGMENT IS EXPECTED TO DOMINATE THE FIELD SERVICE MANAGEMENT MARKET
  • FIGURE 9: USER TYPE SNAPSHOT (2015 & 2020): LARGE ENTERPRISES SEGMENT IS EXPECTED TO DOMINATE THE FIELD SERVICE MANAGEMENT MARKET
  • FIGURE 10: NORTH AMERICA IS ESTIMATED TO HOLD THE LARGEST MARKET SHARE IN 2015
  • FIGURE 11: INCREASE IN OPERATIONAL EFFECIENCY IS DRIVING THE FIELD SERVICE MANAGEMENT MARKET
  • FIGURE 12: MANUFACTURING INDUSTRY VERTICAL IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 13: NORTH AMERICA IS EXPECTED TO HOLD THE LARGEST MARKET SHARE IN THE FIELD SERVICE MANAGEMENT MARKET
  • FIGURE 14: ASIA-PACIFIC IS EXPECTED TO HAVE THE HIGHEST MARKET GROWTH POTENTIAL TILL 2020
  • FIGURE 15: LARGE ENTERPRISES SEGMENT IS EXPECTED TO DOMINATE THE FIELD SERVICE MANAGEMENT MARKET IN 2020
  • FIGURE 16: TOP TWO SOLUTIONS ARE ESTIMATED TO ACCOUNT FOR MORE THAN ONE-FOURTH OF THE FIELD SERVICE MANAGEMENT MARKET DURING THE FORECAST PERIOD
  • FIGURE 17: ASIA-PACIFIC IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 18: FIELD SERVICE MANAGEMENT MARKET GROWTH MATRIX, BY INDUSTRY VERTICAL
  • FIGURE 19: REGIONAL LIFECYCLE: ASIA-PACIFIC IS EXPECTED TO BE IN THE GROWTH PHASE IN 2015
  • FIGURE 20: MOBILE FIELD EXECUTION IS EXPECTED TO PLAY A CRUCIAL ROLE IN THE FIELD SERVICE MANAGEMENT MARKET
  • FIGURE 21: FIELD SERVICE MANAGEMENT: MARKET SEGMENTATION
  • FIGURE 22: FIELD SERVICE MANAGEMENT MARKET SEGMENTATION: BY SOLUTION
  • FIGURE 23: FIELD SERVICE MANAGEMENT MARKET SEGMENTATION: BY SERVICE
  • FIGURE 24: FIELD SERVICE MANAGEMENT MARKET SEGMENTATION: BY DEPLOYMENT TYPE
  • FIGURE 25: FIELD SERVICE MANAGEMENT MARKET SEGMENTATION: BY USER TYPE
  • FIGURE 26: FIELD SERVICE MANAGEMENT MARKET SEGMENTATION: BY INDUSTRY VERTICAL
  • FIGURE 27: FIELD SERVICE MANAGEMENT MARKET SEGMENTATION: BY REGION
  • FIGURE 28: FIELD SERVICE MANAGEMENT MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, CHALLENGES
  • FIGURE 29: FIELD SERVICE MANAGEMENT ARCHITECTURE
  • FIGURE 30: FIELD SERVICE MANAGEMENT MARKET: VALUE CHAIN ANALYSIS
  • FIGURE 31: STRATEGIC BENCHMARKING: KEY TECHNOLOGY INTEGRATION
  • FIGURE 32: SCHEDULE AND DISPATCH TO LEAD IN THE SOLUTIONS SEGMENT IN 2015
  • FIGURE 33: SCHEDULE AND DISPATCH EXPECTED TO GROW AT THE HIGHEST CAGR IN ASIA-PACIFIC
  • FIGURE 34: CUSTOMER MANAGEMENT SOLUTION IS EXPECTED TO GROW AT THE HIGHEST CAGR IN ASIA-PACIFIC
  • FIGURE 35: TRACKING AND PERFORMANCE MANAGEMENT EXPECTED TO GROW AT THE HIGHEST CAGR IN MIDDLE EAST AND AFRICA
  • FIGURE 36: CONSULTING SERVICES TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 37: ON-PREMISES IS EXPECTED TO BE THE HIGHEST CONTRIBUTOR IN TERMS OF MARKET SIZE FOR THE DEPLOYMENT TYPE SEGMENT
  • FIGURE 38: CLOUD DEPLOYMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR IN MIDDLE EAST & AFRICA
  • FIGURE 39: ON-PREMISES DEPLOYMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR IN MIDDLE EAST & AFRICA
  • FIGURE 40: SMALL AND MEDIUM ENTERPRISES USER SEGMENT IS EXPECTED TO EXHIBIT THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD
  • FIGURE 41: SMALL AND MEDIUM ENTERPRISES SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR IN ASIA-PACIFIC
  • FIGURE 42: LARGE ENTERPRISES IS EXPECTED TO EXPERIENCE A HIGH GROWTH RATE IN THE MIDDLE EAST & AFRICA REGION
  • FIGURE 43: TELECOM IS EXPECTED TO EXPERIENCE A HIGH GROWTH RATE IN THE INDUSTRY VERTICALS SEGMENT
  • FIGURE 44: OIL AND GAS INDUSTRY VERTICAL IS EXPECTED TO GROW AT THE HIGHEST CAGR IN ASIA-PACIFIC
  • FIGURE 45: MANUFACTURING INDUSTRY VERTICAL IS EXPECTED TO GROW AT THE HIGHEST CAGR IN ASIA-PACIFIC
  • FIGURE 46: TELECOM INDUSTRY VERTICAL IS EXPECTED TO GROW AT THE HIGHEST CAGR IN ASIA-PACIFIC
  • FIGURE 47: GEOGRAPHIC SNAPSHOT - ASIA-PACIFIC EMERGING AS A NEW HOTSPOT
  • FIGURE 48: ASIA-PACIFIC: AN ATTRACTIVE DESTINATION FOR INDUSTRY VERTICALS
  • FIGURE 49: GEOGRAPHIC SNAPSHOT: ASIA-PACIFIC AND LATIN AMERICA ARE ATTRACTIVE DESTINATIONS FOR THE FIELD SERVICE MANAGEMENT MARKET
  • FIGURE 50: NORTH AMERICA MARKET SNAPSHOT
  • FIGURE 51: ASIA-PACIFIC MARKET SNAPSHOT
  • FIGURE 52: ASIA-PACIFIC IS EXPECTED TO GROW AT THE HIGHEST CAGR IN THE FIELD SERVICE MANAGEMENT MARKET
  • FIGURE 53: COMPANIES ADOPTED NEW PRODUCT LAUNCH AS THE KEY GROWTH STRATEGY BETWEEN 2013 AND 2016
  • FIGURE 54: VENDOR PRODUCT PORTFOLIO COMPARISON
  • FIGURE 55: MARKET EVALUATION FRAMEWORK
  • FIGURE 56: BATTLE FOR MARKET SHARE: NEW PRODUCT LAUNCHES AND PARTNERSHIPS WERE THE KEY STRATEGIES
  • FIGURE 57: GEOGRAPHIC REVENUE MIX OF TOP 4 MARKET PLAYERS
  • FIGURE 58: SAP SE: COMPANY SNAPSHOT
  • FIGURE 59: SAP SE: SWOT ANALYSIS
  • FIGURE 60: ORACLE CORPORATION: COMPANY SNAPSHOT
  • FIGURE 61: ORACLE CORPORATION: SWOT ANALYSIS
  • FIGURE 62: IBM CORPORATION: COMPANY SNAPSHOT
  • FIGURE 63: IBM CORPORATION: SWOT ANALYSIS
  • FIGURE 64: CLICKSOFTWARE TECHNOLOGIES: COMPANY SNAPSHOT
  • FIGURE 65: CLICKSOFTWARE TECHNOLOGIES: SWOT ANALYSIS
  • FIGURE 66: ASTEA INTERNATIONAL: COMPANY SNAPSHOT
  • FIGURE 67: ASTEA INTERNATIONAL: SWOT ANALYSIS
  • FIGURE 68: SERVICEPOWER: COMPANY SNAPSHOT
  • FIGURE 69: TRIMBLE NAVIGATION: COMPANY SNAPSHOT
  • FIGURE 70: INDUSTRIAL AND FINANCIAL SYSTEMS AB (IFS): COMPANY SNAPSHOT
  • FIGURE 71: PTC, INC.: COMPANY SNAPSHOT
  • FIGURE 72: INFOR: COMPANY SNAPSHOT
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