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市場調査レポート

音声分析 (スピーチアナリティクス) の世界市場の予測 〜2020年:スピーチエンジン・インデックス化/分析/クエリーツール・ダッシュボード&レポーティングツール

Speech Analytics Market by Type (Solutions (Speech Engine, Indexing, Analysis & Query Tools, & Dash Boards & Reporting Tool) & Services), by Deployment Type (On- Remise, Cloud), by Organization Size, by Vertical, & by Region - Global Forecast to 2020

発行 MarketsandMarkets 商品コード 297259
出版日 ページ情報 英文 147 Pages
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音声分析 (スピーチアナリティクス) の世界市場の予測 〜2020年:スピーチエンジン・インデックス化/分析/クエリーツール・ダッシュボード&レポーティングツール Speech Analytics Market by Type (Solutions (Speech Engine, Indexing, Analysis & Query Tools, & Dash Boards & Reporting Tool) & Services), by Deployment Type (On- Remise, Cloud), by Organization Size, by Vertical, & by Region - Global Forecast to 2020
出版日: 2016年04月14日 ページ情報: 英文 147 Pages
概要

世界の音声分析 (スピーチアナリティクス) の市場は2015年から2020年にかけて22.0%のCAGR (複合年間成長率) で推移し、2015年の5億8910万米ドルから、2020年には16億米ドルの規模に成長すると予測されています。コンタクトセンターでの導入拡大、多経路市場における音声の重要性の拡大、組織内のコンプライアンス管理の重要性の拡大などの要因が同市場の成長を推進しています。

当レポートでは、世界の音声分析 (スピーチアナリティクス) の市場を調査し、市場概要、産業構造とバリューチェーン、市場成長への影響因子および市場機会の分析、ソリューション/サービス区分・導入区分・組織規模・エンドユーザー産業・地域など各種区分別の動向と市場規模の推移と予測、競合環境、主要企業のプロファイルなどをまとめています。

第1章 イントロダクション

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 重要考察

  • 魅力的な市場機会
  • タイプ別市場
  • 導入タイプ別市場
  • エンドユーザー産業・地域別の市場実績
  • ライフサイクル分析:地域別

第5章 市場概要

  • イントロダクション
  • 市場の発展
  • 市場区分
  • 市場動態
    • 成長推進因子
    • 成長阻害因子
    • 市場機会
    • 課題

第6章 産業動向

  • イントロダクション
  • バリューチェーン
  • 需要分析
  • 戦略ベンチマーキング
  • 各種用途の概要
    • ビジネスプロセス管理
    • エージェントパフォーマンス管理
    • カスタマーエクスペリエンス管理
    • マーケットインテリジェンス
    • リスク&コンプライアンス管理

第7章 市場分析:タイプ別

  • イントロダクション
  • ソリューション
    • スピーチエンジン
    • インデックス化・分析・クエリーツール
    • ダッシュボード&レポーティングツール
  • サービス
    • プロフェッショナルサービス
    • マネージドサービス

第8章 市場分析:導入タイプ別

  • イントロダクション
  • オンプレミス
  • クラウド

第9章 市場分析:組織規模別

  • イントロダクション
  • 中小規模企業
  • 大規模企業

第10章 市場分析:産業別

  • イントロダクション
  • 銀行・金融サービス・保険
  • 通信・IT
  • 小売・消費財
  • ヘルスケア&ライフサイエンス
  • メディア&エンターテインメント
  • 政府・公共・ユーティリティ
  • 旅行・ホスピタリティ
  • その他

第11章 地域分析

  • イントロダクション
  • 北米
  • 欧州
  • アジア太平洋
  • 中東・アフリカ
  • ラテンアメリカ

第12章 競合環境

  • 概要
  • 競合状況・動向
    • 合意・提携・協力
    • 新製品/サービスの開発
    • M&A
    • 拡張
    • ベンチャーキャピタル資金

第13章 企業プロファイル

  • INTERACTIVE INTELLIGENCE GROUP, INC.
  • NICE SYSTEMS LTD.
  • VERINT SYSTEMS
  • AVAYA, INC.
  • GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
  • HEWLETT-PACKARD ENTERPRISE
  • INCONTACT, INC.
  • CALABRIO, INC.
  • CALLMINER, INC.
  • CLARABRIDGE, INC.
    • 事業概要
    • 製品・サービス
    • 近年の発展動向
    • SWOT分析
    • MnMの見解、など

第14章 主要イノベーター

  • VOCI TECHNOLOGIES, INC.
  • ALMAWAVE
  • ZOOM INTERNATIONAL
  • NEXIDIA, INC.

第15章 付録

図表

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目次
Product Code: TC 2259

Growing adoption of contact centers and increased importance of voice in the multichannel world are driving the speech analytics market

The speech analytics market size is estimated to grow from USD 589.1 million in 2015 to USD 1.60 billion by 2020, at an estimated Compound Annual Growth Rate (CAGR) of 22.0% from 2015 to 2020. The speech analytics market is driven by factors such as growing adoption of contact centers, increased importance of voice in the multichannel world, and increasing importance of compliance management in organizations.

The speech analytics service market is expected to gain high traction during the forecast period

The speech analytics service market is estimated to grow with high CAGR during the forecast period. Companies in the speech analytics market have extensive portfolio for solutions and therefore the requirement of services becomes necessary to manage these solutions and provide organizations with better business process to sustain themselves in the competitive market. This has led to the growth of professional and managed services in the speech analytics market. The professional services segment is expected to capture a major share in the speech analytics services market during the forecast period of 2015-2020.

Asia-Pacific is witnessing high growth potential during the forecast period

North America has captured the largest market share in 2015 and Latin America is the fastest growing region in terms of CAGR. However, due to rapid industrialization, organizations are becoming more competitive and are focusing on better customer service. Thus, realizing the untapped potential of this region, business giants are investing in the speech analytics market into the APAC region. Moreover, in Latin America, the contact center outsourcing has witnessed a high growth rate, which is eventually leading market players to provide companies with innovative speech analytics solutions.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people. The break-up of profiles of primary participants is given below:

  • By Company Type: Tier 1: 20%, Tier 2: 35%, and Tier 3: 45%
  • By Designation: C level: 55%, Director level: 25%, and Others: 20%
  • By Region: North America: 41%, Europe: 36%, APAC: 18%, Rest of the World: 5%

The latest trends in speech analytics include cloud-based speech analytics solutions and real-time speech analytics solutions. The availability of cloud deployment options for speech analytics solutions has further given a boost to the demand across many verticals. Also, the market in Asia-Pacific (APAC) is gaining high market traction due to increasing economic growth and cloud adoption in the region.

The various key speech analytics vendors and service providers profiled in the report are as follows:

  • 1. Intelligence Interactive Group, Inc.
  • 2. NICE Systems Ltd.
  • 3. Verint Systems
  • 4. Avaya, Inc.
  • 5. Genesys Telecommunication Laboratories, Inc.
  • 6. HP Enterprise
  • 7. inContact, Inc.
  • 8. Calabrio, Inc.
  • 9. Callminer, Inc.
  • 10. Calabridge, Inc.

The report will help the market leaders/new entrants in this market in the following ways:

  • 1. This report segments the speech analytics market comprehensively and provides the closest approximations of the revenue numbers for the overall market and subsegments across different verticals and regions.
  • 2. The report helps stakeholders to understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.
  • 3. This report will help stakeholders to better understand the competitor and gain more insights to better their position in the business. The competitive landscape section includes competitor ecosystem, new product developments, partnerships, and mergers and acquisitions.

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. OBJECTIVES OF THE REPORT
  • 1.2. MARKET DEFINITION
  • 1.3. MARKET SCOPE
    • 1.3.1. MARKETS COVERED
    • 1.3.2. YEARS CONSIDERED IN THE REPORT
  • 1.4. CURRENCY
  • 1.5. LIMITATIONS
  • 1.6. STAKEHOLDERS

2. RESEARCH METHODOLOGY

  • 2.1. INTRODUCTION
  • 2.2. RESEARCH DATA
    • 2.2.1. SECONDARY DATA
      • 2.2.1.1. Key data from secondary sources
    • 2.2.2. PRIMARY DATA
      • 2.2.2.1. Key data from primary sources
      • 2.2.2.2. Key industry insights
  • 2.3. MARKET SIZE ESTIMATION
    • 2.3.1. BOTTOM-UP APPROACH
    • 2.3.2. TOP-DOWN APPROACH
  • 2.4. MARKET BREAKDOWN AND DATA TRIANGULATION
  • 2.5. RESEARCH ASSUMPTIONS AND LIMITATIONS
    • 2.5.1. ASSUMPTIONS
    • 2.5.2. LIMITATIONS

3. EXECUTIVE SUMMARY

4. PREMIUM INSIGHTS

  • 4.1. ATTRACTIVE MARKET OPPORTUNITIES IN THE SPEECH ANALYTICS MARKET
  • 4.2. SPEECH ANALYTICS MARKET, BY TYPE
  • 4.3. SPEECH ANALYTICS MARKET, BY DEPLOYMENT TYPE
  • 4.4. GLOBAL SPEECH ANALYTICS MARKET, BY VERTICAL AND BY REGION, 2015
  • 4.5. LIFECYCLE ANALYSIS, BY REGION (2015)

5. MARKET OVERVIEW

  • 5.1. INTRODUCTION
  • 5.2. EVOLUTION
  • 5.3. MARKET SEGMENTATION
    • 5.3.1. BY TYPE: SOLUTIONS AND SERVICES
    • 5.3.2. BY DEPLOYMENT TYPE
    • 5.3.3. BY ORGANIZATION SIZE
    • 5.3.4. BY VERTICAL
    • 5.3.5. BY REGION
  • 5.4. MARKET DYNAMICS
    • 5.4.1. DRIVERS
      • 5.4.1.1. Growing demand from contact centers
      • 5.4.1.2. Increased importance of voice in multichannel world
      • 5.4.1.3. Increased focus on competitive and market intelligence
      • 5.4.1.4. Risk and compliance management
    • 5.4.2. RESTRAINTS
      • 5.4.2.1. High costs
    • 5.4.3. OPPORTUNITIES
      • 5.4.3.1. Cloud-based speech analytics solutions
      • 5.4.3.2. Real-time speech analytics
    • 5.4.4. CHALLENGES
      • 5.4.4.1. Lack of awareness and concerns over business value

6. INDUSTRY TRENDS

  • 6.1. INTRODUCTION
  • 6.2. VALUE CHAIN ANALYSIS
  • 6.3. DEMAND ANALYSIS
  • 6.4. STRATEGIC BENCHMARKING
  • 6.5. APPLICATIONS OVERVIEW
    • 6.5.1. BUSINESS PROCESSING MANAGEMENT
    • 6.5.2. AGENT PERFORMANCE MANAGEMENT
    • 6.5.3. CUSTOMER EXPERIENCE MANAGEMENT
    • 6.5.4. MARKET INTELLIGENCE
    • 6.5.5. RISK AND COMPLIANCE MANAGEMENT

7. SPEECH ANALYTICS MARKET ANALYSIS, BY TYPE

  • 7.1. INTRODUCTION
  • 7.2. SOLUTIONS
    • 7.2.1. SPEECH ENGINE
    • 7.2.2. INDEXING, ANALYSIS, AND QUERY TOOLS
    • 7.2.3. DASHBOARD AND REPORTING TOOLS
  • 7.3. SERVICES
    • 7.3.1. PROFESSIONAL SERVICES
    • 7.3.2. MANAGED SERVICES

8. SPEECH ANALYTICS MARKET ANALYSIS, BY DEPLOYMENT TYPE

  • 8.1. INTRODUCTION
  • 8.2. ON-PREMISES
  • 8.3. CLOUD

9. SPEECH ANALYTICS MARKET ANALYSIS, BY ORGANIZATION SIZE

  • 9.1. INTRODUCTION
  • 9.2. SMALL AND MEDIUM ENTERPRISES
  • 9.3. LARGE ENTERPRISES

10. SPEECH ANALYTICS MARKET ANALYSIS, BY INDUSTRY VERTICAL

  • 10.1. INTRODUCTION
  • 10.2. BANKING, FINANCIAL SERVICES, AND INSURANCE
  • 10.3. TELECOMMUNICATION AND IT
  • 10.4. RETAIL AND CONSUMER GOODS
  • 10.5. HEALTHCARE AND LIFE SCIENCES
  • 10.6. MEDIA AND ENTERTAINMENT
  • 10.7. GOVERNMENT, PUBLIC SECTOR, AND UTILITIES
  • 10.8. TRAVEL AND HOSPITALITY
  • 10.9. OTHERS

11. GEOGRAPHIC ANALYSIS

  • 11.1. INTRODUCTION
  • 11.2. NORTH AMERICA
  • 11.3. EUROPE
  • 11.4. ASIA-PACIFIC
  • 11.5. MIDDLE EAST AND AFRICA
  • 11.6. LATIN AMERICA

12. COMPETITIVE LANDSCAPE

  • 12.1. OVERVIEW
  • 12.2. COMPETITIVE SITUATION AND TRENDS
    • 12.2.1. AGREEMENTS, PARTNERSHIPS, AND COLLABORATIONS
    • 12.2.2. NEW PRODUCT/SERVICE DEVELOPMENTS
    • 12.2.3. MERGERS AND ACQUISITIONS
    • 12.2.4. EXPANSIONS
    • 12.2.5. VENTURE CAPITAL FUNDING

13. COMPANY PROFILES (Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*

  • 13.1. INTRODUCTION
  • 13.2. INTERACTIVE INTELLIGENCE GROUP, INC.
  • 13.3. NICE SYSTEMS LTD.
  • 13.4. VERINT SYSTEMS
  • 13.5. AVAYA, INC.
  • 13.6. GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
  • 13.7. HEWLETT-PACKARD ENTERPRISE
  • 13.8. INCONTACT, INC.
  • 13.9. CALABRIO, INC.
  • 13.10. CALLMINER, INC.
  • 13.11. CLARABRIDGE, INC.

*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

14. KEY INNOVATORS

  • 14.1. VOCI TECHNOLOGIES, INC.
  • 14.2. ALMAWAVE
  • 14.3. ZOOM INTERNATIONAL
  • 14.4. NEXIDIA, INC.

15. APPENDIX

  • 15.1. KEY INDUSTRY INSIGHTS
  • 15.2. DISCUSSION GUIDE
  • 15.3. INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
  • 15.4. AVAILABLE CUSTOMIZATIONS
  • 15.5. RELATED REPORTS

LIST OF TABLES

  • TABLE 1: SPEECH ANALYTICS MARKET SIZE AND GROWTH, 2013-2020 (USD BILLION)
  • TABLE 2: SPEECH ANALYTICS MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
  • TABLE 3: SPEECH ANALYTICS SOLUTIONS MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
  • TABLE 4: SPEECH ANALYTICS SOLUTIONS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 5: SPEECH ENGINE: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 6: INDEXING, ANALYSIS, AND QUERY TOOLS: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 7: DASHBOARD AND REPORTING TOOLS: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 8: SPEECH ANALYTICS SERVICES MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
  • TABLE 9: SPEECH ANALYTICS SERVICES MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 10: PROFESSIONAL SERVICES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 11: MANAGED SERVICES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 12: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2013-2020 (USD MILLION)
  • TABLE 13: ON-PREMISES: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION)
  • TABLE 14: ON-PREMISES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 15: CLOUD: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION)
  • TABLE 16: CLOUD: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 17: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION)
  • TABLE 18: SMALL AND MEDIUM ENTERPRISES: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION)
  • TABLE 19: SMALL AND MEDIUM ENTERPRISES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 20: LARGE ENTERPRISES: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION)
  • TABLE 21: LARGE ENTERPRISE: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 22: SPEECH ANALYTICS MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION)
  • TABLE 23: BFSI: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 24: TELECOMMUNICATION AND IT: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 25: RETAIL AND CONSUMER GOODS: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 26: HEALTHCARE AND LIFE SCIENCES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 27: MEDIA AND ENTERTAINMENT: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 28: GOVERNMENT, PUBLIC SECTOR, AND UTILITIES: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 29: TRAVEL AND HOSPITALITY: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 30: OTHERS: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 31: SPEECH ANALYTICS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • TABLE 32: NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
  • TABLE 33: NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
  • TABLE 34: NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
  • TABLE 35: NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2013-2020 (USD MILLION)
  • TABLE 36: NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION)
  • TABLE 37: NORTH AMERICA: SPEECH ANALYTICS MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION)
  • TABLE 38: EUROPE: SPEECH ANALYTICS MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
  • TABLE 39: EUROPE: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
  • TABLE 40: EUROPE: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
  • TABLE 41: EUROPE: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2013-2020 (USD MILLION)
  • TABLE 42: EUROPE: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION)
  • TABLE 43: EUROPE: SPEECH ANALYTICS MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION)
  • TABLE 44: ASIA-PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
  • TABLE 45: ASIA-PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
  • TABLE 46: ASIA-PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
  • TABLE 47: ASIA-PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2013-2020 (USD MILLION)
  • TABLE 48: ASIA-PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION)
  • TABLE 49: ASIA-PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION)
  • TABLE 50: MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
  • TABLE 51: MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
  • TABLE 52: MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
  • TABLE 53: MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2013-2020 (USD MILLION)
  • TABLE 54: MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION)
  • TABLE 55: MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION)
  • TABLE 56: LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
  • TABLE 57: LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION)
  • TABLE 58: LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION)
  • TABLE 59: LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2013-2020 (USD MILLION)
  • TABLE 60: LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION)
  • TABLE 61: LATIN AMERICA: SPEECH ANALYTICS MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION)
  • TABLE 62: AGREEMENTS, PARTNERSHIPS, AND COLLABORATIONS, 2013-2016
  • TABLE 63: NEW PRODUCT DEVELOPMENTS, 2013-2016
  • TABLE 64: MERGERS AND ACQUISITIONS, 2013-2016
  • TABLE 65: EXPANSIONS, 2013-2016
  • TABLE 66: VENTURE CAPITAL FUNDING, 2013-2016

LIST OF FIGURES

  • FIGURE 1: GLOBAL SPEECH ANALYTICS MARKET: RESEARCH DESIGN
  • FIGURE 2: BREAKDOWN OF PRIMARIES: BY COMPANY TYPE, DESIGNATION, AND REGION
  • FIGURE 3: MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
  • FIGURE 4: MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
  • FIGURE 5: MARKET BREAKDOWN AND DATA TRIANGULATION
  • FIGURE 6: ASSUMPTIONS
  • FIGURE 7: LIMITATIONS
  • FIGURE 8: DASHBOARD AND REPORTING TOOLS SEGMENT IS EXPECTED TO GROW AT THE HIGHEST RATE DURING THE FORECAST PERIOD
  • FIGURE 9: THE ADOPTION OF SPEECH ANALYTICS IS EXPECTED TO GROW AT THE HIGHEST RATE IN SMALL AND MEDIUM ENTERPRISES
  • FIGURE 10: CLOUD-BASED SPEECH ANALYTICS SOLUTIONS SEGMENT IS EXPECTED TO GROW AT A HIGH CAGR DURING THE FORECAST PERIOD
  • FIGURE 11: NORTH AMERICA IS EXPECTED TO LEAD THE SPEECH ANALYTICS MARKET IN 2015
  • FIGURE 12: SPEECH ANALYTICS SOLUTIONS ARE EXPECTED TO GAIN TRACTION DURING THE FORECAST PERIOD
  • FIGURE 13: SPEECH ANALYTICS SERVICES ARE EXPECTED TO WITNESS THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD
  • FIGURE 14: ON-PREMISES CONTRIBUTES THE LARGEST MARKET SHARE AMONG THE DEPLOYMENT TYPES
  • FIGURE 15: TELECOMMUNICATION AND IT BY VERTICAL AND NORTH AMERICA BY REGION ARE EXPECTED TO ACCOUNT FOR THE HIGHEST SHARE.
  • FIGURE 16: SPEECH ANALYTICS REGIONAL LIFECYCLE: ASIA-PACIFIC EXHIBITS HIGH POTENTIAL GROWTH DURING THE FORECAST PERIOD
  • FIGURE 17: SPEECH ANALYTICS MARKET: EVOLUTION
  • FIGURE 18: SPEECH ANALYTICS MARKET SEGMENTATION: BY SOLUTION
  • FIGURE 19: SPEECH ANALYTICS MARKET SEGMENTATION: BY SERVICE
  • FIGURE 20: SPEECH ANALYTICS MARKET SEGMENTATION: BY DEPLOYMENT TYPE
  • FIGURE 21: SPEECH ANALYTICS MARKET SEGMENTATION: BY ORGANIZATION SIZE
  • FIGURE 22: SPEECH ANALYTICS MARKET SEGMENTATION: BY VERTICAL
  • FIGURE 23: SPEECH ANALYTICS MARKET SEGMENTATION: BY REGION
  • FIGURE 24: SPEECH ANALYTICS MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
  • FIGURE 25: SPEECH ANALYTICS MARKET: VALUE CHAIN
  • FIGURE 26: STRATEGIC BENCHMARKING
  • FIGURE 27: SPEECH ANALYTICS MARKET GAINING TRACTION DUE TO INCREASING CONTACT CENTERS AND NEED FOR CUSTOMER MANAGEMENT
  • FIGURE 28: NEED FOR COST-EFFECTIVE SOLUTIONS WILL DRIVE CLOUD DEPLOYMENT MODEL IN THE ORGANIZATIONS
  • FIGURE 29: BETTER COST OPTIMIZATION ON THE ASSETS AND REQUIREMENTS DRIVING SME TO ADOPT SPEECH ANALYTICS SOLUTIONS
  • FIGURE 30: HIGHER RATE OF ADOPTION OF SPEECH ANALYTICS IN HEALTHCARE AND LIFE SCIENCES VERTICAL
  • FIGURE 31: NORTH AMERICA IS EXPECTED TO DOMINATE THE MARKET WITH A MAJOR PRESENCE OF SOLUTION VENDORS
  • FIGURE 32: LATIN AMERICA IS EXPECTED TO EXHIBIT THE HIGHEST GROWTH RATE DUE TO THE HUGE INVESTMENTS BY THE MARKET PLAYERS IN THE REGION
  • FIGURE 33: NORTH AMERICA MARKET SNAPSHOT
  • FIGURE 34: ASIA-PACIFIC MARKET SNAPSHOT
  • FIGURE 35: COMPANIES ADOPTED PARTNERSHIPS AND AGREEMENTS AS THE KEY GROWTH STRATEGIES DURING 2013-2016
  • FIGURE 36: MARKET EVALUATION FRAMEWORK
  • FIGURE 37: BATTLE FOR MARKET SHARE: PARTNERSHIP AND AGREEMENT HAS BEEN THE KEY GROWTH STRATEGY FOR COMPANIES
  • FIGURE 38: GEOGRAPHIC REVENUE MIX OF 5 MARKET PLAYERS
  • FIGURE 39: INTERACTIVE INTELLIGENCE GROUP, INC.: COMPANY SNAPSHOT
  • FIGURE 40: INTERACTIVE INTELLIGENCE GROUP, INC.: SWOT ANALYSIS
  • FIGURE 41: NICE SYSTEMS LTD.: COMPANY SNAPSHOT
  • FIGURE 42: NICE SYSTEMS LTD.: SWOT ANALYSIS
  • FIGURE 43: VERINT SYSTEMS: COMPANY SNAPSHOT
  • FIGURE 44: VERINT SYSTEMS: SWOT ANALYSIS
  • FIGURE 45: AVAYA, INC.: COMPANY SNAPSHOT
  • FIGURE 46: AVAYA, INC.: SWOT ANALYSIS
  • FIGURE 47: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.: SWOT ANALYSIS
  • FIGURE 48: HEWLETT-PACKARD ENTERPRISE: COMPANY SNAPSHOT
  • FIGURE 49: INCONTACT, INC.: COMPANY SNAPSHOT
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