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市場調査レポート

BPaaS (Business Process as a Service) の世界市場 2022年までの予測:人事、会計・財務、販売・マーケティング、顧客サービス/サポート、調達・サプライチェーン、経営、法務、R&D

BPaaS Market by Business Process (HRM, Accounting and Finance, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations, and Legal and R&D), Organization Size, Vertical, and Region - Global Forecast to 2022

発行 MarketsandMarkets 商品コード 274436
出版日 ページ情報 英文 138 Pages
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本日の銀行送金レート: 1USD=111.57円で換算しております。
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BPaaS (Business Process as a Service) の世界市場 2022年までの予測:人事、会計・財務、販売・マーケティング、顧客サービス/サポート、調達・サプライチェーン、経営、法務、R&D BPaaS Market by Business Process (HRM, Accounting and Finance, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations, and Legal and R&D), Organization Size, Vertical, and Region - Global Forecast to 2022
出版日: 2017年12月12日 ページ情報: 英文 138 Pages
概要

世界のBPaaS (「サービスとしての」事業プロセス) 市場は、2017年には402億米ドル、2022年には687億6000万米ドルと、11.3%のCAGR (複合年間成長率) で成長する見通しです。市場成長の要因として、各種規制の順守の必要性や、企業のアジリティ改善・参入時間の短縮などが挙げられます。特に、顧客サービス・サポート向け需要が今後大幅に増加する見込みです。

当レポートでは、世界のBPaaS (Business Process as a Service) 市場について分析し、技術の概要や市場の基本構造・最新動向、主な市場促進・阻害要因、市場動向と今後の見通し (過去3年間・今後5年間分)、ビジネスプロセス別・企業規模別・産業別・地域別の詳細動向、市場競争・資本取引の状態、主要企業のプロファイルなどを調査・考察しております。

第1章 イントロダクション

第2章 分析手法

第3章 エグゼクティブ・サマリー

第4章 重要考察

第5章 市場概要

  • イントロダクション
  • 市場のダイナミクス
    • 促進要因
      • コスト効率性と、TCO (総保有コスト) 低下とによる、BPaaSソリューションの各企業への普及促進
      • 規制遵守の必要性の増大
      • BPaaSによる企業ののアジリティ (迅速性) 改善、および市場参入までの時間短縮
      • 中小企業のBPaaS普及率の上昇
    • 抑制要因
      • データ・セキュリティに関する不安の増大
    • 市場機会
      • マルチプロセス・ワークフローに対する注目
      • BPaaSソリューション付き分析機能による、ビジネスプロセスへの重要な考察の提供
    • 課題
      • サードパーティーBPaaSベンダーとの連携に関する課題
      • 機能停止とサードパーティーへの依存
  • BPaaSのアーキテクチャ

第6章 BPaaS市場:ビジネスプロセス別

  • イントロダクション
  • 人事管理
  • 会計・財務
  • 販売・マーケティング
  • 顧客サービス、カスタマーサポート
  • 調達、サプライチェーン管理
  • 経営
  • その他

第7章 BPaaS市場:企業規模別

  • イントロダクション
  • 中小企業
  • 大企業

第8章 BPaaS市場:産業別

  • イントロダクション
  • 銀行・金融サービス・保険 (BFSI)
  • 通信・IT/IT対応サービス (ITES)
  • 製造業
  • eコマース・小売業
  • 医療
  • 政府機関
  • その他

第9章 BPaaS市場:地域別

  • イントロダクション
  • 北米
  • 欧州
  • アジア太平洋地域
  • ラテンアメリカ
  • 中東・アフリカ

第10章 競争環境

  • 概要
  • 市場ランキング分析
  • 競争シナリオ
    • 新製品発売
    • 事業拡張
    • 企業合併・買収 (M&A)/ベンチャー融資
    • 協定・事業協力

第11章 企業プロファイル (概略、主要製品・サービス、戦略・考察、近年の動向、MnMの見解)

  • ACCENTURE
  • CAPGEMINI
  • COGNIZANT
  • EXL
  • IBM
  • 富士通
  • HCL
  • GENPACT
  • TCS
  • WIPRO

第12章 付録

目次
Product Code: TC 1440

"The growing need for business agility and a faster time-to-market are expected to drive the growth of the Business Process as a Service (BPaaS) market"

The BPaaS market size is expected to grow from USD 40.20 billion in 2017 to USD 68.76 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 11.3% during the forecast period. The major drivers that are expected to increase the demand for the BPaaS market include the growing need to comply with regulations and the need for business agility and a faster time-to-market. The major restraining factor for the growth of the BPaaS market is expected to be the rising concern over data security.

Customer service and support business process is expected to grow at the fastest rate during the forecast period

The customer service and support business process is expected to witness the highest growth rate during the forecast period, as organizations are seeking for transformation of their customer service operations by decreasing the operational costs, while dynamically scaling up the operations associated to smaller product life cycles.

Large enterprises segment is expected to hold the largest market share market during the forecast period

The large enterprises segment is expected to hold the largest market share during the forecast period, owing to the need to reduce the high Capital Expenditure (CAPEX) and Operating Expenditure (OPEX). Large enterprises have dedicated in-house IT resources and larger IT budgets to consider the adoption of as-a-service models for their business processes.

Asia Pacific (APAC) is expected to grow at the fastest rate during the forecast period

As per the geographic analysis, the APAC region is expected to witness the fastest growth in the BPaaS market, due to the increased adoption of BPaaS, owing to its agility, scalability, and efficient pay-per-usage benefits, with an enhanced cloud infrastructure and security. North America is expected to hold the largest market share, owing to the presence of the top BPaaS service providers, the globalization of managed cloud services, and the high adoption rate of cloud computing.

The break-up profiles of the primary discussion participants are given below:

  • By Company Type: Tier 1 (40%), Tier 2 (35%), and Tier 3 (25%)
  • By Designation: C-Level (45%), Director Level (35%), and Manager Level (20%)
  • By Region: North America (35%), APAC (30%), Europe (25%), and RoW (10%)

The key BPaaS market vendors profiled in the report are as follows:

  • 1. Accenture (Republic of Ireland)
  • 2. IBM (US)
  • 3. Capgemini (France)
  • 4. Cognizant (India)
  • 5. EXL (US)
  • 6. Fujitsu (Japan)
  • 7. Genpact (UK)
  • 8. HCL (India)
  • 9. TCS (India)
  • 10. Wipro (India)

Research Coverage:

The global BPaaS market has been segmented by business process, organization size, vertical, and region. A detailed analysis of the regions has been done to provide insights into the potential future business opportunities across different regions. In addition to this, the strength of service portfolio and business strategy excellence are some of the other MarketsandMarkets analysis included in the report.

Reasons to Buy the Report:

The report will help the market leaders/new entrants in the BPaaS market in the following ways:

  • 1. The report segments the BPaaS market comprehensively provides the closest approximations of the revenue numbers for the overall market and subsegments across different regions.
  • 2. The report helps the stakeholders understand the pulse of the market and provides them with information on the key market drivers, restraints, challenges, and opportunities.
  • 3. The report helps the stakeholders understand the competitors and gain more insights to better their position in the market.

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. OBJECTIVES OF THE STUDY
  • 1.2. MARKET DEFINITION
  • 1.3. MARKET SCOPE
  • 1.4. YEARS CONSIDERED FOR THE STUDY
  • 1.5. CURRENCY
  • 1.6. STAKEHOLDERS

2. RESEARCH METHODOLOGY

  • 2.1. RESEARCH DATA
    • 2.1.1. SECONDARY DATA
    • 2.1.2. PRIMARY DATA
      • 2.1.2.1. Breakdown of primaries
      • 2.1.2.2. Key industry insights
  • 2.2. MARKET SIZE ESTIMATION
  • 2.3. RESEARCH ASSUMPTIONS
  • 2.4. LIMITATIONS

3. EXECUTIVE SUMMARY

4. PREMIUM INSIGHTS

  • 4.1. ATTRACTIVE MARKET OPPORTUNITIES IN THE BUSINESS PROCESS AS A SERVICE MARKET
  • 4.2. BUSINESS PROCESS AS A SERVICE MARKET, BY REGION
  • 4.3. BUSINESS PROCESS AS A SERVICE MARKET, BY BUSINESS PROCESS
  • 4.4. BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE
  • 4.5. BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL
  • 4.6. BUSINESS PROCESS AS A SERVICE MARKET, MARKET INVESTMENT SCENARIO

5. MARKET OVERVIEW

  • 5.1. INTRODUCTION
  • 5.2. MARKET DYNAMICS
    • 5.2.1. DRIVERS
      • 5.2.1.1. Cost-effectiveness and lower TCO are expected to drive the enterprises to adopt BPaaS solutions
      • 5.2.1.2. The growing need to comply with regulations
      • 5.2.1.3. BPaaS offers business agility and a faster time-to-market
      • 5.2.1.4. The increasing adoption rate of BPaaS among the SMEs
    • 5.2.2. RESTRAINTS
      • 5.2.2.1. Rising concerns over data security
    • 5.2.3. OPPORTUNITIES
      • 5.2.3.1. Focus on multi-process business workflow
      • 5.2.3.2. BPaaS solutions embed analytical capabilities, providing vital business process insights
    • 5.2.4. CHALLENGES
      • 5.2.4.1. Integration challenges with the third-party BPaaS vendors
      • 5.2.4.2. Outages and third-party dependence
  • 5.3. BUSINESS PROCESS AS A SERVICE ARCHITECTURE

6. BUSINESS PROCESS AS A SERVICE MARKET, BY BUSINESS PROCESS

  • 6.1. INTRODUCTION
  • 6.2. HUMAN RESOURCE MANAGEMENT
  • 6.3. ACCOUNTING AND FINANCE
  • 6.4. SALES AND MARKETING
  • 6.5. CUSTOMER SERVICE AND SUPPORT
  • 6.6. PROCUREMENT AND SUPPLY CHAIN MANAGEMENT
  • 6.7. OPERATIONS
  • 6.8. OTHERS

7. BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE

  • 7.1. INTRODUCTION
  • 7.2. SMALL AND MEDIUM-SIZED ENTERPRISES
  • 7.3. LARGE ENTERPRISES

8. BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL

  • 8.1. INTRODUCTION
  • 8.2. BANKING, FINANCIAL SERVICES, AND INSURANCE
  • 8.3. TELECOM AND IT/ITES
  • 8.4. MANUFACTURING
  • 8.5. ECOMMERCE AND RETAIL
  • 8.6. HEALTHCARE
  • 8.7. GOVERNMENT
  • 8.8. OTHERS

9. BUSINESS PROCESS AS A SERVICE, BY REGION

  • 9.1. INTRODUCTION
  • 9.2. NORTH AMERICA
  • 9.3. EUROPE
  • 9.4. ASIA PACIFIC
  • 9.5. LATIN AMERICA
  • 9.6. MIDDLE EAST AND AFRICA

10. COMPETITIVE LANDSCAPE

  • 10.1. OVERVIEW
  • 10.2. MARKET RANKING ANALYSIS
  • 10.3. COMPETITIVE SCENARIO
    • 10.3.1. NEW PRODUCT LAUNCHES, 2015-2017
    • 10.3.2. BUSINESS EXPANSIONS, 2015-2017
    • 10.3.3. MERGERS AND ACQUISITIONS/VENTURE FUNDING, 2015-2017
    • 10.3.4. AGREEMENTS AND PARTNERSHIPS, 2015-2017

11. COMPANY PROFILES (Overview, services offered, Recent Developments, SWOT analysis, MNM view)*

  • 11.1. ACCENTURE
  • 11.2. CAPGEMINI
  • 11.3. COGNIZANT
  • 11.4. EXL
  • 11.5. IBM
  • 11.6. FUJITSU
  • 11.7. GENPACT
  • 11.8. HCL
  • 11.9. NGA HUMAN RESOURCES
  • 11.10. TCS
  • 11.11. WIPRO

*Details on Overview, services offered, Recent Developments, SWOT analysis, MNM view might not be captured in case of unlisted companies.

12. APPENDIX

  • 12.1. DISCUSSION GUIDE
  • 12.2. KNOWLEDGE STORE: MARKETSANDMARKETS SUBSCRIPTION PORTAL
  • 12.3. INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
  • 12.4. AVAILABLE CUSTOMIZATION
  • 12.5. RELATED REPORTS
  • 12.6. AUTHOR DETAILS

LIST OF TABLES

  • TABLE 1: UNITED STATES DOLLAR EXCHANGE RATE, 2014-2017
  • TABLE 2: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015-2022 (USD BILLION)
  • TABLE 3: HUMAN RESOURCE MANAGEMENT: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 4: ACCOUNTING AND FINANCE: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 5: SALES AND MARKETING: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 6: CUSTOMER SERVICE AND SUPPORT: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 7: PROCUREMENT AND SUPPLY CHAIN MANAGEMENT: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 8: OPERATIONS: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 9: OTHERS: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 10: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 11: SMALL AND MEDIUM-SIZED ENTERPRISES: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 12: SMALL AND MEDIUM-SIZED ENTERPRISES: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015-2022 (USD BILLION)
  • TABLE 13: LARGE ENTERPRISES: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 14: LARGE ENTERPRISES: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015-2022 (USD BILLION)
  • TABLE 15: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY VERTICAL, 2015-2022 (USD BILLION)
  • TABLE 16: BANKING, FINANCIAL SERVICES, AND INSURANCE: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 17: TELECOM AND IT/ITES: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 18: MANUFACTURING: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 19: ECOMMERCE AND RETAIL: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 20: HEALTHCARE: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 21: GOVERNMENT: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 22: OTHERS: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 23: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 24: NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015-2022 (USD BILLION)
  • TABLE 25: NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 26: NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY VERTICAL, 2015-2022 (USD BILLION)
  • TABLE 27: NORTH AMERICA: HUMAN RESOURCE MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 28: NORTH AMERICA: ACCOUNTING AND FINANCE BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 29: NORTH AMERICA: SALES AND MARKETING BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 30: NORTH AMERICA: CUSTOMER SERVICE AND SUPPORT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 31: NORTH AMERICA: PROCUREMENT AND SUPPLY CHAIN MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 32: NORTH AMERICA: OPERATIONS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 33: NORTH AMERICA: OTHERS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 34: EUROPE: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015-2022 (USD BILLION)
  • TABLE 35: EUROPE: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 36: EUROPE: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY VERTICAL, 2015-2022 (USD BILLION)
  • TABLE 37: EUROPE: HUMAN RESOURCE MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 38: EUROPE: ACCOUNTING AND FINANCE BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 39: EUROPE: SALES AND MARKETING BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 40: EUROPE: CUSTOMER SERVICE AND SUPPORT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 41: EUROPE: PROCUREMENT AND SUPPLY CHAIN MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 42: EUROPE: OPERATIONS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 43: EUROPE: OTHERS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 44: ASIA PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015-2022 (USD BILLION)
  • TABLE 45: ASIA PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 46: ASIA PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY VERTICAL, 2015-2022 (USD BILLION)
  • TABLE 47: ASIA PACIFIC: HUMAN RESOURCE MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 48: ASIA PACIFIC: ACCOUNTING AND FINANCE BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 49: ASIA PACIFIC: SALES AND MARKETING BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 50: ASIA PACIFIC: CUSTOMER SERVICE AND SUPPORT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 51: ASIA PACIFIC: PROCUREMENT AND SUPPLY CHAIN MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 52: ASIA PACIFIC: OPERATIONS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 53: ASIA PACIFIC: OTHERS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 54: LATIN AMERICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015-2022 (USD BILLION)
  • TABLE 55: LATIN AMERICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 56: LATIN AMERICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY VERTICAL, 2015-2022 (USD BILLION)
  • TABLE 57: LATIN AMERICA: HUMAN RESOURCE MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 58: LATIN AMERICA: ACCOUNTING AND FINANCE BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 59: LATIN AMERICA: SALES AND MARKETING BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 60: LATIN AMERICA: CUSTOMER SERVICE AND SUPPORT BUSINESS PROCESS SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 61: LATIN AMERICA: PROCUREMENT AND SUPPLY CHAIN MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 62: LATIN AMERICA: OPERATIONS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 63: LATIN AMERICA: OTHERS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 64: MIDDLE EAST AND AFRICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015-2022 (USD BILLION)
  • TABLE 65: MIDDLE EAST AND AFRICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 66: MIDDLE EAST AND AFRICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY VERTICAL, 2015-2022 (USD BILLION)
  • TABLE 67: MIDDLE EAST AND AFRICA: HUMAN RESOURCE MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 68: MIDDLE EAST AND AFRICA: ACCOUNTING AND FINANCE BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 69: MIDDLE EAST AND AFRICA: SALES AND MARKETING BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 70: MIDDLE EAST AND AFRICA: CUSTOMER SERVICE AND SUPPORT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 71: MIDDLE EAST AND AFRICA: PROCUREMENT AND SUPPLY CHAIN MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 72: MIDDLE EAST AND AFRICA: OPERATIONS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 73: MIDDLE EAST AND AFRICA: OTHERS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)

LIST OF FIGURES

  • FIGURE 1: BUSINESS PROCESS AS A SERVICE MARKET: MARKET SEGMENTATION
  • FIGURE 2: BUSINESS PROCESS AS A SERVICE MARKET: RESEARCH DESIGN
  • FIGURE 3: DATA TRIANGULATION
  • FIGURE 4: MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
  • FIGURE 5: MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
  • FIGURE 6: BUSINESS PROCESS AS A SERVICE MARKET: ASSUMPTIONS
  • FIGURE 7: BUSINESS PROCESS AS A SERVICE MARKET SNAPSHOT
  • FIGURE 8: BUSINESS PROCESS AS A SERVICE MARKET, TOP 3 SEGMENTS
  • FIGURE 9: BUSINESS PROCESS AS A SERVICE MARKET, TOP 3 BUSINESS PROCESSES
  • FIGURE 10: BUSINESS PROCESS AS A SERVICE MARKET, TOP 3 VERTICALS, BY REGION
  • FIGURE 11: BUSINESS PROCESS AS A SERVICE MARKET, BY REGION
  • FIGURE 12: INCREASING NEED FOR REDUCING THE OVERALL OPERATIONAL COSTS IN ENTERPRISES IS EXPECTED TO BE DRIVING THE MARKET GROWTH
  • FIGURE 13: ASIA PACIFIC IS EXPECTED TO WITNESS THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD
  • FIGURE 14: CUSTOMER SERVICE AND SUPPORT BUSINESS PROCESS IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 15: LARGE ENTERPRISES SEGMENT IS EXPECTED TO HAVE A LARGER MARKET SHARE DURING THE FORECAST PERIOD
  • FIGURE 16: BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL IS EXPECTED TO HAVE THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD
  • FIGURE 17: ASIA PACIFIC IS EXPECTED TO HAVE THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD
  • FIGURE 18: BUSINESS PROCESS AS A SERVICE MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
  • FIGURE 19: HUMAN RESOURCE MANAGEMENT BUSINESS PROCESS IS EXPECTED TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
  • FIGURE 20: SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 21: BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL IS EXPECTED TO HAVE THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
  • FIGURE 22: ASIA PACIFIC IS EXPECTED TO HAVE THE LARGEST MARKET SIZE IN 2022
  • FIGURE 23: ASIA PACIFIC IS EXPECTED TO WITNESS THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD
  • FIGURE 24: NORTH AMERICA: MARKET SNAPSHOT
  • FIGURE 25: ASIA PACIFIC: MARKET SNAPSHOT
  • FIGURE 26: KEY DEVELOPMENTS BY LEADING PLAYERS IN THE BUSINESS PROCESS AS A SERVICE MARKET DURING 2015-2017
  • FIGURE 27: MARKET EVALUATION FRAMEWORK
  • FIGURE 28: ACCENTURE: COMPANY SNAPSHOT
  • FIGURE 29: ACCENTURE: SWOT ANALYSIS
  • FIGURE 30: CAPGEMINI: COMPANY SNAPSHOT
  • FIGURE 31: CAPGEMINI: SWOT ANALYSIS
  • FIGURE 32: COGNIZANT: COMPANY SNAPSHOT
  • FIGURE 33: COGNIZANT: SWOT ANALYSIS
  • FIGURE 34: EXL: COMPANY SNAPSHOT
  • FIGURE 35: EXL: SWOT ANALYSIS
  • FIGURE 36: IBM: COMPANY SNAPSHOT
  • FIGURE 37: IBM: SWOT ANALYSIS
  • FIGURE 38: FUJITSU: COMPANY SNAPSHOT
  • FIGURE 39: GENPACT: COMPANY SNAPSHOT
  • FIGURE 40: HCL: COMPANY SNAPSHOT
  • FIGURE 41: TCS: COMPANY SNAPSHOT
  • FIGURE 42: WIPRO: COMPANY SNAPSHOT
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