表紙
市場調査レポート

UCaaS (クラウド型ユニファイドコミュニケーション) の世界市場 - 2021年までの予測:テレフォニー、ユニファイドメッセージング、会議

Unified Communication as a Service (UCaaS) Market by Component (Telephony, Unified Messaging, Conferencing), Organization Size (Small, Medium, and Large), Industry (BFSI, Telecom & IT, Consumer Goods & Retail), and Region - Global Forecast to 2021

発行 MarketsandMarkets 商品コード 263672
出版日 ページ情報 英文 146 Pages
即納可能
価格
本日の銀行送金レート: 1USD=102.85円で換算しております。
Back to Top
UCaaS (クラウド型ユニファイドコミュニケーション) の世界市場 - 2021年までの予測:テレフォニー、ユニファイドメッセージング、会議 Unified Communication as a Service (UCaaS) Market by Component (Telephony, Unified Messaging, Conferencing), Organization Size (Small, Medium, and Large), Industry (BFSI, Telecom & IT, Consumer Goods & Retail), and Region - Global Forecast to 2021
出版日: 2016年08月17日 ページ情報: 英文 146 Pages
概要

世界のUCaaS (Unified Communication as a Service) の市場規模は、2016年には173億5000万米ドル、2021年には286億9000万米ドルと、10.6%のCAGR (複合年間成長率) で拡大する見通しです。世界各地での通信インフラ需要の拡大や、通信機能の捉え方を「自社保有するもの」から「外部から導入するサービス」と切り替え、資本コスト (OPEX) 扱いではなく運用費用 (OPEX) 扱いする潮流などが、UCaaS市場の大きな促進要因となっています。また、UCaaSは国境を越えたシームレスなサービス展開が可能なことから、特に大企業向けの需要が伸びています。

当レポートでは世界のUCaaS (クラウド型ユニファイドコミュニケーション) 市場について調査し、市場の全体的構造や市場収益額の見通し、コンポーネント (構成要素) 別・企業規模別・業種別および地域別の詳細動向、市場競争の状態、今後の技術開発・市場発展の方向性、主要企業のプロファイルなどを分析しております。

第1章 イントロダクション

第2章 分析手法

第3章 エグゼクティブ・サマリー

第4章 重要考察

第5章 UCaaSの世界市場:概要

  • イントロダクション
  • 市場の沿革
  • 市場の内訳
  • 市場のダイナミクス
    • 促進要因
      • 他の通信ツールより相対的に低い保有コスト
      • エンドユーザー向け「利用回数制課金」モデル
      • 中小企業でのUCaaS需要の増加
      • インテグレーションの強化によるユーザビリティの改善
      • モビリティとBYOD (私的デバイス活用) の普及動向
      • 継続的なサービスサポート
    • 抑制要因
      • セキュリティ面での問題:UCaaS市場の障害
      • 一部地域でのクラウドUCの認知度
    • 市場機会
      • 新技術を用いた、移動中の通信手法
      • 未開拓の/十分に開発されていない市場
      • 大手企業の関心増大
    • 課題
      • 従来型の通信手段をUCに置き換えることの難しさ
      • 貧弱なITインフラ:UCにとっての大きな課題

第6章 UCaaSの世界市場:産業動向

  • イントロダクション
  • UCaaS市場のバリューチェーン
  • エコシステム
  • 大手ベンダーのエコシステム

第7章 UCaaSの世界市場:コンポーネント別の分析

  • イントロダクション
  • テレフォニー
  • ユニファイドメッセージング (UM)
  • 会議
  • コラボレーション用プラットフォーム/アプリケーション

第8章 UCaaSの世界市場:企業規模別の分析

  • イントロダクション
  • 小企業
  • 中企業
  • エンタープライズ (一般企業)
  • 大企業

第9章 UCaaSの世界市場:産業別の分析

  • イントロダクション
  • 銀行・金融サービス・保険 (BFSI)
  • 通信・IT
  • 日用品・小売業
  • 医療
  • 公的機関・ユーティリティ
  • 物流・運輸
  • 旅行・ホスピタリティ
  • その他の産業

第10章 UCaaSの世界市場:地域別の分析

  • イントロダクション
  • 北米
  • 欧州
  • アジア太平洋地域
  • 中東・アフリカ
  • ラテンアメリカ

第11章 競争環境

  • 概要
  • 競争状況と動向
    • 新製品の発売
    • 事業提携・協定・事業協力
    • 企業合併・買収 (M&A)

第12章 企業プロファイル

  • イントロダクション
  • CISCO SYSTEMS, INC.
  • COMPUTER SCIENCES CORPORATION
  • BT GROUP
  • 8X8, INC.
  • WEST CORPORATION
  • MICROSOFT CORPORATION
  • VOSS SOLUTIONS
  • VERIZON COMMUNICATIONS, INC.
  • STAR2STAR COMMUNICATIONS
  • POLYCOM, INC.

第13章 付録

このページに掲載されている内容は最新版と異なる場合があります。詳細はお問い合わせください。

目次
Product Code: TC 2477

"Growing trends of mobility and Bring Your Own Device (BYOD), shifting expense from CAPEX to OPEX and service deployment across the globe and growing importance of asset tracking are some of the drivers of the Unified Communication as a Service (UCaaS) market"

The UCaaS market size is estimated to grow from USD 17.35 billion in 2016 to USD 28.69 billion by 2021, at a Compound Annual Growth Rate (CAGR) of 10.6% due to the increasing need for communication infrastructure across the world. The UCaaS market is growing rapidly because of the increase in adoption of unified communication services, due to shifting of expenses from CAPEX to OPEX.

"Enterprises are expected to gain prominent traction during the forecast period"

The enterprises segment is expected to grow at the highest CAGR during the forecast period. UCaaS is ideal for large asset intensive companies that have large amounts of equipment, which require seamless communication across the globe. Enterprises are more receptive towards the deployment of unified communication services as they need to supervise the lifecycle activities of workforce in order to make the most of the return on investments.

"North America is witnessing a high growth potential during the forecast period""

North America is expected to account for the largest market share in 2016. With the increasing use of unified services in consumer goods & retail and logistic & transportation verticals in the U.S. and Canada, the UCaaS market in this region is set to grow at a rapid pace in the region. Driving force behind the growth of the UCaaS market is the digitization of businesses and adoption of cloud services by small, medium, and large enterprises.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key industry personnel. The break-up profile of primary discussion participants is given below.

  • By Company Type: Tier-1 (35%), Tier-2 (40%), and Tier-3 (25%) companies
  • By Designation: C-level (40%), Directors (30%), and Others (30%)
  • By Region: North America (40%), APAC (25%), Europe (20%), and Rest of the World (15%)

The various key unified communication service providers profiled in the report are as follows:

  • 1. Cisco Systems
  • 2. Computer Science Corporation
  • 3. BT Group
  • 4. 8x8, Inc.
  • 5. West Corporation
  • 6. Microsoft Corporation
  • 7. Voss Solutions
  • 8. Verizon Communication
  • 9. Star2star Communications
  • 10. Polycom, Inc.

The report will help the market leaders/new entrants in UCaaS market in the following ways:

  • 1. This report segments the UCaaS market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the subsegments across different services and regions.
  • 2. The report helps the stakeholders understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.
  • 3. This report will help the stakeholders to better understand the competitors and gain more insights to better their position in the business. The competitive landscape section includes competitor ecosystem, new product developments, partnerships, and mergers & acquisitions.

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. OBJECTIVES OF THE STUDY
  • 1.2. MARKET DEFINITION
  • 1.3. MARKET SCOPE
    • 1.3.1. MARKETS COVERED
    • 1.3.2. YEARS CONSIDERED
  • 1.4. CURRENCY
  • 1.5. LIMIATIONS
  • 1.6. STAKEHOLDERS

2. RESEARCH METHODOLOGY

  • 2.1. RESEARCH DATA
  • 2.2. MARKET SIZE ESTIMATION
  • 2.3. MARKET BREAKDOWN AND DATA TRIANGULATION
  • 2.4. MARKET SHARE ESTIMATION
    • 2.4.1. KEY DATA TAKEN FROM SECONDARY SOURCES
    • 2.4.2. KEY DATA TAKEN FROM PRIMARY SOURCES
    • 2.4.3. KEY INDUSTRY INSIGHTS
  • 2.5. ASSUMPTIONS

3. EXECUTIVE SUMMARY

4. PREMIUM INSIGHTS

  • 4.1. ATTRACTIVE MARKET OPPORTUNITIES IN UNIFIED COMMUNICATION AS A SERVICE MARKET
  • 4.2. UNIFIED COMMUNICATION AS A SERVICE MARKET -BY COMPONENTS
  • 4.3. GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET
  • 4.4. UNIFIED COMMUNICATION AS A SERVICE MARKET, BY INDUSTRY
  • 4.5. UNIFIED COMMUNICATION AS A SERVICE MARKET, BY REGION
  • 4.6. LIFE CYCLE ANALYSIS, BY REGION, 2016

5. MARKET OVERVIEW

  • 5.1. INTRODUCTION
  • 5.2. EVOLUTION
  • 5.3. MARKET SEGMENTATION
  • 5.4. MARKET DYNAMICS
    • 5.4.1. DRIVERS
      • 5.4.1.1. Low cost of ownership as compared to other communications tools
      • 5.4.1.2. Pay-per-use model of charging the end-users
      • 5.4.1.3. Increasing SMBs demand for UCaaS
      • 5.4.1.4. Integration improvement increase usability
      • 5.4.1.5. Growing Trends towards mobility and BYOD
      • 5.4.1.6. Continuous service support
    • 5.4.2. RESTRAINTS
      • 5.4.2.1. Security issues are an obstacle for the UCaaS market
      • 5.4.2.2. Awareness of cloud UC in some geographical regions
    • 5.4.3. OPPORTUNITIES
      • 5.4.3.1. Communication on the move with new techniques
      • 5.4.3.2. Untapped or less explored markets
      • 5.4.3.3. Rising interest of big players
    • 5.4.4. CHALLENGES
      • 5.4.4.1. Difficult to replace traditional way of communication with unified communication
      • 5.4.4.2. Poor IT infrastructure is big challenge for UC

6. INDUSTRY TRENDS

  • 6.1. INTRODUCTION
  • 6.2. UNIFIED COMMUNICATION AS A SERVICE MARKET VALUE CHAIN
  • 6.3. ECOSYSTEM
  • 6.4. TOP VENDORS ECOSYSTEM

7. UNIFIED COMMUNICATION AS A SERVICE MARKET ANALYSIS, BY COMPONENT

  • 7.1. INTRODUCTION
  • 7.2. TELEPHONY
  • 7.3. UNIFIED MESSAGING
  • 7.4. CONFERENCING
  • 7.5. COLLABORATION PLATFORMS AND APPLICATION

8. UNIFIED COMMUNICATION AS A SERVICE MARKET ANALYSIS, BY ORGANIZATION SIZE

  • 8.1. INTRODUCTION
  • 8.2. SMALL BUSINESSES
  • 8.3. MEDIUM BUSINESSES
  • 8.4. ENTERPRISES
  • 8.5. LARGE ENTERPRISES

9. UNIFIED COMMUNICATION AS A SERVICE MARKET ANALYSIS, BY INDUSTRY

  • 9.1. INTRODUCTION
  • 9.2. BANKING, FINANCIAL SERVICE AND INSURANCE
  • 9.3. TELECOM AND IT
  • 9.4. CONSUMER GOODS AND RETAIL
  • 9.5. HEALTHCARE
  • 9.6. PUBLIC SECTOR AND UTILITIES
  • 9.7. LOGISTICS AND TRANSPORTATION
  • 9.8. TRAVEL AND HOSPITALITY
  • 9.9. OTHER INDUSTRIES

10. GEOGRAPHIC ANALYSIS

  • 10.1. INTRODUCTION
  • 10.2. NORTH AMERICA
  • 10.3. EUROPE
  • 10.4. ASIA-PACIFIC
  • 10.5. MIDDLE EAST AND AFRICA
  • 10.6. LATIN AMERICA

11. COMPETITIVE LANDSCAPE

  • 11.1. OVERVIEW
  • 11.2. COMPETITIVE SITUATION AND TRENDS
    • 11.2.1. NEW PRODUCT LAUNCHES
    • 11.2.2. PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS
    • 11.2.3. MERGERS AND ACQUISITIONS

12. COMPANY PROFILES (Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*

  • 12.1. INTRODUCTION
  • 12.2. CISCO SYSTEMS, INC.
  • 12.3. COMPUTER SCIENCES CORPORATION
  • 12.4. BT GROUP
  • 12.5. 8X8, INC.
  • 12.6. WEST CORPORATION
  • 12.7. MICROSOFT CORPORATION
  • 12.8. VOSS SOLUTIONS
  • 12.9. VERIZON COMMUNICATIONS, INC.
  • 12.10. STAR2STAR COMMUNICATIONS
  • 12.11. POLYCOM, INC.

*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

13. APPENDIX

  • 13.1. INSIGHTS OF INDUSTRY EXPERTS
  • 13.2. DISCUSSION GUIDE
  • 13.3. KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 13.4. INTRODUCING RT: REAL TIME MARKET INTELLIGENCE
  • 13.5. AVAILABLE CUSTOMIZATIONS
  • 13.6. RELATED REPORTS

LIST OF TABLES

  • TABLE 1: GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE AND GROWTH RATE, 2014-2021 (USD MILLION, Y-O-Y %)
  • TABLE 2: GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 3: TELEPHONY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 4: TELEPHONY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 5: TELEPHONY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 6: UNIFIED MESSAGING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 7: UNIFIED MESSAGING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 8: UNIFIED MESSAGING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 9: CONFERENCING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 10: CONFERENCING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 11: CONFERENCING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 12: COLLABORATION PLATFORMS AND APPLICATION: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 13: COLLABORATION PLATFORMS AND APPLICATIONS: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 14: COLLABORATION PLATFORMS AND APPLICATIONS: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 15: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 16: SMALL BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 17: SMALL BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE , BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 18: SMALL BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 19: MEDIUM BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 20: MEDIUM BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 21: MEDIUM BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 22: ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 23: ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 24: ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 25: LARGE ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 26: LARGE ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 27: LARGE ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 28: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 29: BANKING, FINANCIAL SERVICES, AND INSURANCE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 30: BANKING, FINANCIAL SERVICES, AND INSURANCE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 31: BANKING, FINANCIAL SERVICES, AND INSURANCE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 32: TELECOM AND IT: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 33: TELECOM AND IT: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 34: TELECOM AND IT: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 35: CONSUMER GOODS AND RETAIL: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 36: CONSUMER GOODS AND RETAIL: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 37: CONSUMER GOODS AND RETAIL: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 38: HEALTHCARE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 39: HEALTHCARE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 40: HEALTHCARE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION , 2014-2021 (USD MILLION)
  • TABLE 41: PUBLIC SECTOR AND UTILITIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 42: PUBLIC SECTOR AND UTILITIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 43: PUBLIC SECTOR AND UTILITIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 44: LOGISTICS & AND TRANSPORTATION: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 45: LOGISTICS AND TRANSPORTATION: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 46: LOGISTICS AND TRANSPORTATION: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 47: TRAVEL AND HOSPITALITY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 48: TRAVEL AND HOSPITALITY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 49: TRAVEL AND HOSPITALITY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 50: OTHER INDUSTRIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 51: OTHER INDUSTRIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD ,MILLION)
  • TABLE 52: OTHER INDUSTRIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 53: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 54: NORTH AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 55: NORTH AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 56: NORTH AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 57: EUROPE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 58: EUROPE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 59: EUROPE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 60: ASIA-PACIFIC: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 61: ASIA-PACIFIC: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 62: ASIA-PACIFIC: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 63: MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 64: MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 65: MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 66: LATIN AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 67: LATIN AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 68: LATIN AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 69: NEW PRODUCT LAUNCHES, 2013-2016
  • TABLE 70: PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS, 2013-2016
  • TABLE 71: MERGERS AND ACQUISITIONS, 2012-2016

LIST OF FIGURES

  • FIGURE 1: GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET: RESEARCH DESIGN
  • FIGURE 2: MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
  • FIGURE 3: MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
  • FIGURE 4: BREAK DOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION
  • FIGURE 5: DATA TRIANGULATION
  • FIGURE 6: COMPONENTS SNAPSHOT (2016-2021): MARKET FOR COLLABORATION PLATFORMS & APPLICATION TO GROW AT THE HIGHEST CAGR
  • FIGURE 7: ORGANIZATION SIZE SNAPSHOT (2016-2021): SMALL BUSINESSES SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR IN THE NEXT FIVE YEARS
  • FIGURE 8: INDUSTRY SNAPSHOT (2016-2021): TRAVEL & HOSPITALITY SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR IN THE NEXT FIVE YEARS
  • FIGURE 9: GEOGRAPHY SNAPSHOT (2016-2021): APAC IS EXPECTED TO GROW AT THE HIGHEST CAGR IN THE NEXT FIVE YEARS
  • FIGURE 10: NORTH AMERICA IS EXPECTED TO HOLD THE LARGEST MARKET SHARE IN 2016
  • FIGURE 11: RISE IN ADOPTION OF CLOUD-BASED UNIFIED COMMUNICATION AS A SERVICE IS THE KEY DRIVING FACTOR
  • FIGURE 12: TELEPHONY, CONFERENCING, AND UNIFIED MESSAGING ARE THE TOP THREE COMPONENTS EXPECTED TO GAIN THE HIGHEST TRACTION IN TERMS OF MARKET SIZE
  • FIGURE 13: NORTH AMERICA HOLDS THE LARGEST SHARE IN THE UNIFIED COMMUNICATION AS A SERVICE MARKET (2016)
  • FIGURE 14: BFSI INDUSTRY WILL CONTINUE TO DOMINATE THE UNIFIED COMMUNICATION AS A SERVICE MARKET IN 2021
  • FIGURE 15: ASIA-PACIFIC TO GROW AT THE HIGHEST CAGR AS COMPARED TO OTHER REGIONS
  • FIGURE 16: REGIONAL LIFE CYCLE - MEA IS EXPECTED TO BE IN THE INTRODUCTORY PHASE IN 2015
  • FIGURE 17: EVOLUTION OF UCAAS MARKET
  • FIGURE 18: UNIFIED COMMUNICATION AS A SERVICE MARKET SEGMENTATION
  • FIGURE 19: MARKET DYNAMICS OF UNIFIED COMMUNICATION AS A SERVICE MARKET
  • FIGURE 20: VALUE CHAIN ANALYSIS
  • FIGURE 21: ECOSYSTEM
  • FIGURE 22: TOP VENDORS ECOSYSTEM
  • FIGURE 23: TELEPHONY IS EXPECTED IS EXPECTED TO HOLD THE LARGEST MARKET DURING THE FORECAST PERIOD (2016-2021)
  • FIGURE 24: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE
  • FIGURE 25: ENTERPRISES SEGMENT IS EXPECTED TO LEAD AMONG ORGANIZATION SIZE DURING THE FORECAST PERIOD
  • FIGURE 26: SMALL BUSINESSES SEGMENT IS EXPECTED TO SHOW CONSIDERABLE GROWTH IN ASIA-PACIFIC DURING FORECAST PERIOD (2016 - 2021)
  • FIGURE 27: MEDIUM BUSINESSES SEGMENT IS EXPECTED TO SHOW CONSIDERABLE GROWTH IN ASIA-PACIFIC DURING FORECAST PERIOD (2016 - 2021)
  • FIGURE 28: ENTERPRISES SEGMENT IS EXPECTED TO SHOW CONSIDERABLE GROWTH IN ASIA-PACIFIC DURING FORECAST PERIOD (2016 - 2021)
  • FIGURE 29: LARGE ENTERPRISES SEGMENT IS EXPECTED TO SHOW CONSIDERABLE GROWTH IN ASIA-PACIFIC DURING FORECAST PERIOD (2016 - 2021)
  • FIGURE 30: UNIFIED COMMUNICATION AS A SERVICE MARKET, BY INDUSTRY
  • FIGURE 31: CONSUMER GOODS & RETAIL, BFSI, AND LOGISTICS & TRANSPORTATION ARE THE TOP THREE INDUSTRY TO SHOW CONSIDERABLE GROWTH DURING THE FORECAST PERIOD
  • FIGURE 32: ASIA-PACIFIC REGION IS EXPECTED TO EXHIBIT THE HIGHEST GROWTH RATE IN THE UNIFIED COMMUNICATION AS A SERVICE MARKET DURING THE FORECAST PERIOD
  • FIGURE 33: REGIONAL SNAPSHOT: ASIA-PACIFIC IS EMERGING AS THE NEW HOTSPOT
  • FIGURE 34: REGIONAL SNAPSHOT (2015-2021): ASIA-PACIFIC IS AN ATTRACTIVE DESTINATION FOR THE OVERALL UNIFIED COMMUNICATION AS A SERVICE MARKET
  • FIGURE 35: NORTH AMERICA UNIFIED COMMUNICATION AS A SERVICE MARKET SNAPSHOT
  • FIGURE 36: ASIA-PACIFIC UNIFIED COMMUNICATION AS A SERVICE MARKET SNAPSHOT
  • FIGURE 37: ASIA-PACIFIC IS THE FASTEST-GROWING REGION IN THE UNIFIED COMMUNICATION AS A SERVICE MARKET
  • FIGURE 38: COMPANIES ADOPTED NEW PRODUCT LAUNCH AS THE KEY GROWTH STRATEGY BETWEEN 2013 AND 2016
  • FIGURE 39: MARKET EVALUATION FRAMEWORK
  • FIGURE 40: BATTLE FOR MARKET SHARE: NEW PRODUCT LAUNCHES AND PARTNERSHIPS WERE THE KEY STRATEGIES
  • FIGURE 41: GEOGRAPHIC REVENUE MIX OF TOP 5 MARKET PLAYERS
  • FIGURE 42: CISCO SYSTEMS, INC.: COMPANY SNAPSHOT
  • FIGURE 43: CISCO SYSTEMS, INC.: SWOT ANALYSIS
  • FIGURE 44: COMPUTER SCIENCES CORPORATION: COMPANY SNAPSHOT
  • FIGURE 45: CSC: SWOT ANALYSIS
  • FIGURE 46: BT GROUP: COMPANY SNAPSHOT
  • FIGURE 47: BT GROUP: SWOT ANALYSIS
  • FIGURE 48: 8X8, INC.: COMPANY SNAPSHOT
  • FIGURE 49: 8X8, INC.: SWOT ANALYSIS
  • FIGURE 50: WEST CORPORATION: COMPANY SNAPSHOT
  • FIGURE 51: WEST CORPORATION: SWOT ANALYSIS
  • FIGURE 52: MICROSOFT CORPORATION: COMPANY SNAPSHOT
  • FIGURE 53: MICROSOFT CORPORATION: SWOT ANALYSIS
  • FIGURE 54: VERIZON COMMUNICATIONS: COMPANY SNAPSHOT
  • FIGURE 55: POLYCOM, INC.: COMPANY SNAPSHOT
  • FIGURE 56: POLYCOM, INC.: SWOT ANALYSIS
Back to Top