株式会社グローバルインフォメーション
TEL: 044-952-0102
表紙
市場調査レポート

T&Eカードプログラムの強化:業務用カードユーザー調査の分析

Enhancing T&E Card Programs: Analysis of Commercial Cards User Survey 2012

発行 Mercator Advisory Group, Inc. 商品コード 270682
出版日 ページ情報 英文 23 Pages
納期: 即日から翌営業日
価格
本日の銀行送金レート: 1USD=114.71円で換算しております。
Back to Top
T&Eカードプログラムの強化:業務用カードユーザー調査の分析 Enhancing T&E Card Programs: Analysis of Commercial Cards User Survey 2012
出版日: 2013年05月17日 ページ情報: 英文 23 Pages
概要

当レポートでは、業務用カードユーザー調査の結果に基づき、T&E(トラベル&エンターテインメント)カード関連の問題について包括的に分析し、プログラムの満足度、特に付加価値サービスによるプログラム改善の余地などを調査しており、出張中にT&Eカードについて最も頻繁に挙げられる問題、出張から戻る際にカードホルダーのストレスの原因となる主なカード関連の要因、出張者が最も望む付加価値サービスなどをまとめ、概略以下の構成でお届けします。

エグゼクティブサマリー

イントロダクション

調査サンプルプロファイル

T&Eカード所有者の経験:出張中

  • T&Eカードネットワーク:概要
  • 出張にストレスを加えるT&Eカード経験
  • カードの受け入れ
  • EMVのカード受け入れおよび非接触カード
  • 支出制限

T&Eカード所有者の経験:出張後

  • 雇用者による紙レシート要求の継続は出張者にとってストレスの原因となる

技術によるT&Eカード所有者の経験の改善

  • プライバシー・サーバートラフィックの懸念
  • その他の付加価値問題

結論

目次

New research from Mercator Advisory Group examines the features
business travelers value in travel and entertainment cards

Boston, MA - May 16, 2013 - As the travel and entertainment (T&E) card market grows, understanding and meeting the needs of cardholders becomes increasingly important to card issuers. In 2012 Mercator Advisory Group conducted the Commercial Cards User Survey 2012 in conjunction with TSYS and Commercial Payments International (CPI). This survey was designed to capture almost 1,000 business travelers' views on T&E cards, and specifically addressed concerns with cards while on the road, card experiences that caused stress while traveling and upon return from travel, and technological enhancements to card programs cardholders would value because they would improve the overall T&E card experience.

Mercator Advisory Group's new report, ‘Enhancing T&E Card Programs: Analysis of Commercial Cards User Survey 2012’, is a comprehensive review of subjects related to T&E cards. Based on the survey, the research provides insights into T&E card programs from the perspective of cardholders themselves. The study finds satisfaction with the programs but room for improvement, particularly by means of value-added services that could be implemented through widely available technology to address some of the travelers' primary complaints.

"As any business travel veteran will readily admit, meetings and sale pitches are just half the battle. Booking airline and hotel reservations, finding an adequate place to eat, paying taxi fares, keeping track of receipts, knowing how close expenditures are to the T&E card's credit limit, and determining whether or not the card will be accepted are arguably just as burdensome. For the T&E cardholder experience to be positive, the card must be useful and effective before, during, and even after the business trip is concluded," comments Tristan Hugo-Webb, analyst for the Commercial and Enterprise Advisory Service at Mercator Advisory Group and the primary author of the report.

Highlights of the report include:

  • Most popular payment instruments of the payment methods available
  • Most frequently cited concerns about T&E card during travel
  • Leading card-related factors that cause added stress for cardholders upon return from travel
  • Value-added services that business travelers highly desire

One of the 13 exhibits included in this report:

Source: Commercial Cards User Survey 2012

The report is 23 pages long and contains 13 exhibits.

Companies mentioned in this report include: American Express, CPI, Diners Club, MasterCard, TSYS, and Visa.

Table of Contents

Executive Summary

Introduction

Survey Sample Profile

T&E Cardholders' Experiences on the Road

  • T&E Card Networks: Overview
  • T&E Experiences That Add Stress to Travel
  • Card Acceptance
  • Card Acceptance of EMV and Contactless Cards
  • Spending Limits

T&E Cardholders' Experiences After Travel

  • Maintaining Paper Receipts Required by Employers Causes Stress for Travelers

Improving the T&E Cardholder Experience Through Technology

  • Privacy and Server Traffic Concerns
  • Other Value-Added Propositions

Conclusion

  • Copyright Notice
  • For more information about this report, please contact:
Back to Top