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市場調査レポート

顧客体験管理 (CEM) の世界市場の分析

Global Customer Experience Management Market Analysis (2018-2024)

発行 KBV Research 商品コード 664227
出版日 ページ情報 英文 328 Pages
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価格
本日の銀行送金レート: 1USD=107.99円で換算しております。
顧客体験管理 (CEM) の世界市場の分析 Global Customer Experience Management Market Analysis (2018-2024)
出版日: 2018年06月29日 ページ情報: 英文 328 Pages
概要

当レポートでは、世界のカスタマーエクスペリエンス管理 (CEM) 市場について分析し、システムの概要や市場の構造・情勢、主な市場促進・抑制要因、全体的な市場規模の見通し (過去4年間・今後7年間分)、接点別・分析ツール別・展開方式別・産業別・地域別の詳細動向、主要企業のプロファイルや戦略展開状況などを調査しております。

第1章 市場範囲と分析手法

第2章 市場概要

  • イントロダクション
  • 市場促進・抑制要因

第3章 世界の顧客体験管理 (CEM) 市場

  • 顧客体験管理市場:接点 (コンタクト) の種類別
    • コールセンター・ソリューション
    • eメール/Webサービス
    • 店舗/支店
    • ソーシャルメディア
    • モバイル通信、その他

第4章 世界の顧客体験管理市場:分析ツールの種類別

  • イントロダクション
    • テキスト分析
    • Web分析
    • 企業用フィードバック管理ソフトウェア
    • 音声分析、その他

第5章 世界の顧客体験管理市場:展開方式別

  • イントロダクション
    • クラウド方式
    • オンプレミス方式

第6章 世界の顧客体験管理市場:産業別

  • イントロダクション
    • 銀行・金融サービス・保険 (BFSI)
    • 政府機関
    • エネルギー・ユーティリティ
    • 医療機関
    • 製造業
    • 小売業
    • 通信、メディア・エンタテインメント
    • その他

第7章 世界の顧客体験管理市場:地域別

  • イントロダクション
  • 北米市場
    • 接点の種類別
    • 分析ツールの種類別
    • 展開方式別
    • 産業別
    • 国別 (米国、カナダ、メキシコなど)
  • 欧州市場
    • 国別 (ドイツ、英国、フランス、ロシア、スペイン、イタリアなど)
  • アジア太平洋地域市場
    • 国別 (中国、日本、インド、韓国、シンガポール、マレーシアなど)
  • ラテンアメリカ・中東・アフリカ市場 (LAMEA)
    • 国別 (ブラジル、アルゼンチン、UAE、サウジアラビア、南アフリカ、ナイジェリアなど)

第8章 市場競争分析

  • KBV Cardinal Matrix:企業の市場競争力
  • 業界全体の近年の戦略展開状況
    • 事業提携・協力、合意
    • 製品発売
    • 企業合併・買収 (M&A)

第9章 企業プロファイル

  • Adobe Systems Inc.
  • Avaya
  • CA Technologies, Inc.
  • IBM Corporation
  • Nokia Corporation (Nokia Networks)
  • Open Text Corporation
  • Oracle Corporation
  • SAP SE
  • SAS Institute, Inc.
  • Zendesk
図表

LIST OF TABLES

  • TABLE 1: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 2: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 3: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 4: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 5: GLOBAL CALL CENTERS SOLUTION MARKET BY REGION, 2014 - 2017, USD MILLION
  • TABLE 6: GLOBAL CALL CENTERS SOLUTION MARKET BY REGION, 2018 - 2024, USD MILLION
  • TABLE 7: GLOBAL EMAIL & WEB SERVICES MARKET BY REGION, 2014 - 2017, USD MILLION
  • TABLE 8: GLOBAL EMAIL & WEB SERVICES MARKET BY REGION, 2018 - 2024, USD MILLION
  • TABLE 9: GLOBAL STORES/ BRANCH MARKET BY REGION, 2014 - 2017, USD MILLION
  • TABLE 10: GLOBAL STORES/ BRANCH MARKET BY REGION, 2018 - 2024, USD MILLION
  • TABLE 11: GLOBAL SOCIAL MEDIA MARKET BY REGION, 2014 - 2017, USD MILLION
  • TABLE 12: GLOBAL SOCIAL MEDIA MARKET BY REGION, 2018 - 2024, USD MILLION
  • TABLE 13: GLOBAL MOBILE & OTHERS MARKET BY REGION, 2014 - 2017, USD MILLION
  • TABLE 14: GLOBAL MOBILE & OTHERS MARKET BY REGION, 2018 - 2024, USD MILLION
  • TABLE 15: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 16: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 17: GLOBAL TEXT ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY REGION, 2014 - 2017, USD MILLION
  • TABLE 18: GLOBAL TEXT ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY REGION, 2018 - 2024, USD MILLION
  • TABLE 19: GLOBAL WEB ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY REGION, 2014 - 2017, USD MILLION
  • TABLE 20: GLOBAL WEB ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY REGION, 2018 - 2024, USD MILLION
  • TABLE 21: GLOBAL ENTERPRISE FEEDBACK MANAGEMENT SOFTWARE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY REGION, 2014 - 2017, USD MILLION
  • TABLE 22: GLOBAL ENTERPRISE FEEDBACK MANAGEMENT SOFTWARE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY REGION, 2018 - 2024, USD MILLION
  • TABLE 23: GLOBAL SPEECH ANALYTICS & OTHERS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY REGION, 2014 - 2017, USD MILLION
  • TABLE 24: GLOBAL SPEECH ANALYTICS & OTHERS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY REGION, 2018 - 2024, USD MILLION
  • TABLE 25: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 26: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 27: GLOBAL CLOUD DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY REGION, 2014 - 2017, USD MILLION
  • TABLE 28: GLOBAL CLOUD DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY REGION, 2018 - 2024, USD MILLION
  • TABLE 29: GLOBAL ON PREMISE DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY REGION, 2014 - 2017, USD MILLION
  • TABLE 30: GLOBAL ON PREMISE DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY REGION, 2018 - 2024, USD MILLION
  • TABLE 31: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 32: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 33: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT IN BFSI MARKET BY REGION, 2014 - 2017, USD MILLION
  • TABLE 34: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT IN BFSI MARKET BY REGION, 2018 - 2024, USD MILLION
  • TABLE 35: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT IN GOVERNMENT MARKET BY REGION, 2014 - 2017, USD MILLION
  • TABLE 36: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT IN GOVERNMENT MARKET BY REGION, 2018 - 2024, USD MILLION
  • TABLE 37: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT IN ENERGY & UTILITIES MARKET BY REGION, 2014 - 2017, USD MILLION
  • TABLE 38: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT IN ENERGY & UTILITIES MARKET BY REGION, 2018 - 2024, USD MILLION
  • TABLE 39: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT IN HEALTHCARE MARKET BY REGION, 2014 - 2017, USD MILLION
  • TABLE 40: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT IN HEALTHCARE MARKET BY REGION, 2018 - 2024, USD MILLION
  • TABLE 41: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT IN MANUFACTURING MARKET BY REGION, 2014 - 2017, USD MILLION
  • TABLE 42: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT IN MANUFACTURING MARKET BY REGION, 2018 - 2024, USD MILLION
  • TABLE 43: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT IN RETAIL MARKET BY REGION, 2014 - 2017, USD MILLION
  • TABLE 44: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT IN RETAIL MARKET BY REGION, 2018 - 2024, USD MILLION
  • TABLE 45: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT IN TELECOM, MEDIA & ENTERTAINMENT MARKET BY REGION, 2014 - 2017, USD MILLION
  • TABLE 46: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT IN TELECOM, MEDIA & ENTERTAINMENT MARKET BY REGION, 2018 - 2024, USD MILLION
  • TABLE 47: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT IN OTHERS MARKET BY REGION, 2014 - 2017, USD MILLION
  • TABLE 48: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT IN OTHERS MARKET BY REGION, 2018 - 2024, USD MILLION
  • TABLE 49: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY REGION, 2014 - 2017, USD MILLION
  • TABLE 50: GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY REGION, 2018 - 2024, USD MILLION
  • TABLE 51: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 52: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 53: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 54: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 55: NORTH AMERICA CALL CENTERS SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 56: NORTH AMERICA CALL CENTERS SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 57: NORTH AMERICA EMAIL & WEB SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 58: NORTH AMERICA EMAIL & WEB SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 59: NORTH AMERICA STORES/ BRANCH MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 60: NORTH AMERICA STORES/ BRANCH MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 61: NORTH AMERICA SOCIAL MEDIA MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 62: NORTH AMERICA SOCIAL MEDIA MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 63: NORTH AMERICA MOBILE & OTHERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 64: NORTH AMERICA MOBILE & OTHERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 65: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 66: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 67: NORTH AMERICA TEXT ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 68: NORTH AMERICA TEXT ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 69: NORTH AMERICA WEB ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 70: NORTH AMERICA WEB ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 71: NORTH AMERICA ENTERPRISE FEEDBACK MANAGEMENT SOFTWARE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 72: NORTH AMERICA ENTERPRISE FEEDBACK MANAGEMENT SOFTWARE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 73: NORTH AMERICA SPEECH ANALYTICS & OTHERS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 74: NORTH AMERICA SPEECH ANALYTICS & OTHERS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 75: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 76: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 77: NORTH AMERICA CLOUD DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 78: NORTH AMERICA CLOUD DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 79: NORTH AMERICA ON PREMISE DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 80: NORTH AMERICA ON PREMISE DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 81: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 82: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 83: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN BFSI MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 84: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN BFSI MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 85: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN GOVERNMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 86: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN GOVERNMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 87: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN ENERGY & UTILITIES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 88: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN ENERGY & UTILITIES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 89: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN HEALTHCARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 90: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN HEALTHCARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 91: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN MANUFACTURING MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 92: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN MANUFACTURING MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 93: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN RETAIL MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 94: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN RETAIL MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 95: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN TELECOM, MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 96: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN TELECOM, MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 97: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN OTHERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 98: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN OTHERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 99: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 100: NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 101: US CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 102: US CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 103: US CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 104: US CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 105: US CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 106: US CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 107: US CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 108: US CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 109: US CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 110: US CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 111: CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 112: CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 113: CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 114: CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 115: CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 116: CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 117: CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 118: CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 119: CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 120: CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 121: MEXICO CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 122: MEXICO CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 123: MEXICO CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 124: MEXICO CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 125: MEXICO CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 126: MEXICO CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 127: MEXICO CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 128: MEXICO CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 129: MEXICO CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 130: MEXICO CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 131: REST OF NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 132: REST OF NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 133: REST OF NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 134: REST OF NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 135: REST OF NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 136: REST OF NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 137: REST OF NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 138: REST OF NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 139: REST OF NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 140: REST OF NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 141: EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 142: EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 143: EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 144: EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 145: EUROPE CALL CENTERS SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 146: EUROPE CALL CENTERS SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 147: EUROPE EMAIL & WEB SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 148: EUROPE EMAIL & WEB SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 149: EUROPE STORES/ BRANCH MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 150: EUROPE STORES/ BRANCH MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 151: EUROPE SOCIAL MEDIA MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 152: EUROPE SOCIAL MEDIA MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 153: EUROPE MOBILE & OTHERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 154: EUROPE MOBILE & OTHERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 155: EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 156: EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 157: EUROPE TEXT ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 158: EUROPE TEXT ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 159: EUROPE WEB ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 160: EUROPE WEB ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 161: EUROPE ENTERPRISE FEEDBACK MANAGEMENT SOFTWARE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 162: EUROPE ENTERPRISE FEEDBACK MANAGEMENT SOFTWARE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 163: EUROPE SPEECH ANALYTICS & OTHERS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 164: EUROPE SPEECH ANALYTICS & OTHERS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 165: EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 166: EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 167: EUROPE CLOUD DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 168: EUROPE CLOUD DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 169: EUROPE ON PREMISE DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 170: EUROPE ON PREMISE DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 171: EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 172: EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 173: EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN BFSI MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 174: EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN BFSI MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 175: EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN GOVERNMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 176: EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN GOVERNMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 177: EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN ENERGY & UTILITIES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 178: EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN ENERGY & UTILITIES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 179: EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN HEALTHCARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 180: EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN HEALTHCARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 181: EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN MANUFACTURING MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 182: EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN MANUFACTURING MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 183: EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN RETAIL MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 184: EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN RETAIL MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 185: EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN TELECOM, MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 186: EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN TELECOM, MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 187: EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN OTHERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 188: EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN OTHERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 189: EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 190: EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 191: GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 192: GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 193: GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 194: GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 195: GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 196: GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 197: GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 198: GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 199: GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 200: GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 201: UK CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 202: UK CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 203: UK CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 204: UK CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 205: UK CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 206: UK CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 207: UK CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 208: UK CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 209: UK CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 210: UK CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 211: FRANCE CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 212: FRANCE CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 213: FRANCE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 214: FRANCE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 215: FRANCE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 216: FRANCE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 217: FRANCE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 218: FRANCE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 219: FRANCE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 220: FRANCE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 221: RUSSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 222: RUSSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 223: RUSSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 224: RUSSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 225: RUSSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 226: RUSSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 227: RUSSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 228: RUSSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 229: RUSSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 230: RUSSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 231: SPAIN CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 232: SPAIN CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 233: SPAIN CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 234: SPAIN CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 235: SPAIN CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 236: SPAIN CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 237: SPAIN CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 238: SPAIN CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 239: SPAIN CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 240: SPAIN CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 241: ITALY CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 242: ITALY CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 243: ITALY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 244: ITALY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 245: ITALY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 246: ITALY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 247: ITALY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 248: ITALY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 249: ITALY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 250: ITALY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 251: REST OF EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 252: REST OF EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 253: REST OF EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 254: REST OF EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 255: REST OF EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 256: REST OF EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 257: REST OF EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 258: REST OF EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 259: REST OF EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 260: REST OF EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 261: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 262: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 263: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 264: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 265: ASIA PACIFIC CALL CENTERS SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 266: ASIA PACIFIC CALL CENTERS SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 267: ASIA PACIFIC EMAIL & WEB SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 268: ASIA PACIFIC EMAIL & WEB SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 269: ASIA PACIFIC STORES/ BRANCH MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 270: ASIA PACIFIC STORES/ BRANCH MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 271: ASIA PACIFIC SOCIAL MEDIA MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 272: ASIA PACIFIC SOCIAL MEDIA MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 273: ASIA PACIFIC MOBILE & OTHERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 274: ASIA PACIFIC MOBILE & OTHERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 275: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 276: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 277: ASIA PACIFIC TEXT ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 278: ASIA PACIFIC TEXT ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 279: ASIA PACIFIC WEB ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 280: ASIA PACIFIC WEB ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 281: ASIA PACIFIC ENTERPRISE FEEDBACK MANAGEMENT SOFTWARE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 282: ASIA PACIFIC ENTERPRISE FEEDBACK MANAGEMENT SOFTWARE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 283: ASIA PACIFIC SPEECH ANALYTICS & OTHERS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 284: ASIA PACIFIC SPEECH ANALYTICS & OTHERS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 285: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 286: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 287: ASIA PACIFIC CLOUD DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 288: ASIA PACIFIC CLOUD DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 289: ASIA PACIFIC ON PREMISE DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 290: ASIA PACIFIC ON PREMISE DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 291: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 292: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 293: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT IN BFSI MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 294: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT IN BFSI MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 295: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT IN GOVERNMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 296: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT IN GOVERNMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 297: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT IN ENERGY & UTILITIES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 298: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT IN ENERGY & UTILITIES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 299: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT IN HEALTHCARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 300: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT IN HEALTHCARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 301: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT IN MANUFACTURING MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 302: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT IN MANUFACTURING MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 303: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT IN RETAIL MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 304: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT IN RETAIL MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 305: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT IN TELECOM, MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 306: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT IN TELECOM, MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 307: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT IN OTHERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 308: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT IN OTHERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 309: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 310: ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 311: CHINA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 312: CHINA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 313: CHINA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 314: CHINA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 315: CHINA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 316: CHINA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 317: CHINA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 318: CHINA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 319: CHINA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 320: CHINA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 321: JAPAN CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 322: JAPAN CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 323: JAPAN CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 324: JAPAN CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 325: JAPAN CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 326: JAPAN CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 327: JAPAN CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 328: JAPAN CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 329: JAPAN CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 330: JAPAN CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 331: INDIA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 332: INDIA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 333: INDIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 334: INDIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 335: INDIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 336: INDIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 337: INDIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 338: INDIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 339: INDIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 340: INDIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 341: SOUTH KOREA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 342: SOUTH KOREA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 343: SOUTH KOREA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 344: SOUTH KOREA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 345: SOUTH KOREA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 346: SOUTH KOREA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 347: SOUTH KOREA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 348: SOUTH KOREA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 349: SOUTH KOREA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 350: SOUTH KOREA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 351: SINGAPORE CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 352: SINGAPORE CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 353: SINGAPORE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 354: SINGAPORE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 355: SINGAPORE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 356: SINGAPORE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 357: SINGAPORE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 358: SINGAPORE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 359: SINGAPORE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 360: SINGAPORE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 361: MALAYSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 362: MALAYSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 363: MALAYSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 364: MALAYSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 365: MALAYSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 366: MALAYSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 367: MALAYSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 368: MALAYSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 369: MALAYSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 370: MALAYSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 371: REST OF ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 372: REST OF ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 373: REST OF ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 374: REST OF ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 375: REST OF ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 376: REST OF ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 377: REST OF ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 378: REST OF ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 379: REST OF ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 380: REST OF ASIA PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 381: LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 382: LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 383: LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 384: LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 385: LAMEA CALL CENTERS SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 386: LAMEA CALL CENTERS SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 387: LAMEA EMAIL & WEB SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 388: LAMEA EMAIL & WEB SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 389: LAMEA STORES/ BRANCH MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 390: LAMEA STORES/ BRANCH MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 391: LAMEA SOCIAL MEDIA MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 392: LAMEA SOCIAL MEDIA MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 393: LAMEA MOBILE & OTHERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 394: LAMEA MOBILE & OTHERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 395: LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 396: LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 397: LAMEA TEXT ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 398: LAMEA TEXT ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 399: LAMEA WEB ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 400: LAMEA WEB ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 401: LAMEA ENTERPRISE FEEDBACK MANAGEMENT SOFTWARE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 402: LAMEA ENTERPRISE FEEDBACK MANAGEMENT SOFTWARE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 403: LAMEA SPEECH ANALYTICS & OTHERS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 404: LAMEA SPEECH ANALYTICS & OTHERS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 405: LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 406: LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 407: LAMEA CLOUD DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 408: LAMEA CLOUD DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 409: LAMEA ON PREMISE DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 410: LAMEA ON PREMISE DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 411: LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 412: LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 413: LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN BFSI MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 414: LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN BFSI MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 415: LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN GOVERNMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 416: LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN GOVERNMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 417: LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN ENERGY & UTILITIES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 418: LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN ENERGY & UTILITIES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 419: LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN HEALTHCARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 420: LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN HEALTHCARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 421: LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN MANUFACTURING MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 422: LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN MANUFACTURING MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 423: LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN RETAIL MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 424: LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN RETAIL MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 425: LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN TELECOM, MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 426: LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN TELECOM, MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 427: LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN OTHERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 428: LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN OTHERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 429: LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 430: LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 431: BRAZIL CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 432: BRAZIL CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 433: BRAZIL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 434: BRAZIL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 435: BRAZIL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 436: BRAZIL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 437: BRAZIL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 438: BRAZIL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 439: BRAZIL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 440: BRAZIL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 441: ARGENTINA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 442: ARGENTINA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 443: ARGENTINA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 444: ARGENTINA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 445: ARGENTINA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 446: ARGENTINA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 447: ARGENTINA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 448: ARGENTINA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 449: ARGENTINA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 450: ARGENTINA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 451: UAE CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 452: UAE CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 453: UAE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 454: UAE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 455: UAE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 456: UAE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 457: UAE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 458: UAE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 459: UAE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 460: UAE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 461: SAUDI ARABIA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 462: SAUDI ARABIA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 463: SAUDI ARABIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 464: SAUDI ARABIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 465: SAUDI ARABIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 466: SAUDI ARABIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 467: SAUDI ARABIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 468: SAUDI ARABIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 469: SAUDI ARABIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 470: SAUDI ARABIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 471: SOUTH AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 472: SOUTH AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 473: SOUTH AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 474: SOUTH AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 475: SOUTH AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 476: SOUTH AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 477: SOUTH AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 478: SOUTH AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 479: SOUTH AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 480: SOUTH AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 481: NIGERIA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 482: NIGERIA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 483: NIGERIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 484: NIGERIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 485: NIGERIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 486: NIGERIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 487: NIGERIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 488: NIGERIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 489: NIGERIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 490: NIGERIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 491: REST OF LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
  • TABLE 492: REST OF LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
  • TABLE 493: REST OF LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
  • TABLE 494: REST OF LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
  • TABLE 495: REST OF LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
  • TABLE 496: REST OF LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
  • TABLE 497: REST OF LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 498: REST OF LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 499: REST OF LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 500: REST OF LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 501: PARTNERSHIPS, COLLABORATIONS AND AGREEMENTS- CUSTOMER EXPERIENCE MANAGEMENT MARKET
  • TABLE 502: PRODUCT LAUNCHES - CUSTOMER EXPERIENCE MANAGEMENT MARKET
  • TABLE 503: MERGERS & ACQUISITIONS - CUSTOMER EXPERIENCE MANAGEMENT MARKET
  • TABLE 504: KEY INFORMATION - ADOBE SYSTEMS INC
  • TABLE 505: KEY INFORMATION - AVAYA
  • TABLE 506: KEY INFORMATION - CA TECHNOLOGIES, INC.
  • TABLE 507: KEY INFORMATION - IBM CORPORATION
  • TABLE 508: KEY INFORMATION - NOKIA CORPORATION (NOKIA NETWORKS)
  • TABLE 509: KEY INFORMATION - OPEN TEXT CORPORATION
  • TABLE 510: KEY INFORMATION - ORACLE CORPORATION
  • TABLE 511: KEY INFORMATION - SAP SE
  • TABLE 512: KEY INFORMATION - SAS INSTITUTE, INC.
  • TABLE 513: KEY INFORMATION - ZENDESK

LIST OF FIGURES

  • FIG 1: MARKET BY ANALYTICAL TOOL TYPE
  • FIG 2: MARKET BY TOUCH POINT TYPE
  • FIG 3: MARKET BY DEPLOYMENT TYPE
  • FIG 4: MARKET BY END USER
  • FIG 5: MARKET BY REGION
  • FIG 6: KBV CARDINAL MATRIX
目次

The Global Customer Experience Management Market size is expected to reach $21.3 billion by 2024, rising at a market growth of 22.0% CAGR during the forecast period.

Growing demand for personalized customer experience is a major factor that is driving the growth of the market. CEM is a process of putting together set of practices and technologies to bring about continuous transformations within an organization to meet and exceed consumer expectations. The importance of customer experience is now a vital part of business strategies, as it helps organizations in enhancing their brands, improve customer loyalty, reduce customer churn, and as a result have a direct impact on the revenues.

Based on Touch Point Type, the market is segmented into Call Centers, Email & Web Services, Stores/ Branch, Social Media, and Mobile & Others. Based on Analytical Tool Type, the market is segmented into Text Analytics, Web Analytics, Enterprise Feedback Management Software, and Speech Analytics & Others. Based on Deployment Type, the market is segmented into Cloud and On-Premise. Based on Vertical, the market is segmented into BFSI, Government, Energy & Utilities, Healthcare, Manufacturing, Retail, Telecom, Media & Entertainment, and Others. Based on Regions, the market is segmented into North America, Europe, Asia Pacific, and Latin America, Middle East & Africa.

The market research report covers the analysis of key stake holders of the Global Customer Experience Management Market. Key companies profiled in the report include Adobe Systems Inc., Avaya, CA Technologies, Inc., IBM Corporation, Nokia Corporation (Nokia Networks), Open Text Corporation, Oracle Corporation, SAP SE, SAS Institute, Inc., and Zendesk.

Table of Contents

Chapter 1. Market Scope & Methodology

  • 1.1. Market Definition
  • 1.2. Objectives
  • 1.3. Market Scope
  • 1.4. Segmentation
    • 1.4.1. Global Customer Experience Management Market, by Touch Point Type
    • 1.4.2. Global Customer Experience Management Market, by Analytical Tool Type
    • 1.4.3. Global Customer Experience Management Market, by Deployment tYPE
    • 1.4.4. Global Customer Experience Management Market, by Vertical
    • 1.4.5. Global Customer Experience Management Market, by Geography
  • 1.5. Methodology for the research

Chapter 2. Market Overview

  • 2.1. Introduction
    • 2.1.1. Segmental Analysis
      • 2.1.1.1. Market By Analytical Tool Type
      • 2.1.1.2. Market By Touch Point Type
      • 2.1.1.3. Market By Deployment Type
      • 2.1.1.4. Market By End User
      • 2.1.1.5. Market By Region
  • 2.2. Drivers, and Restraints
    • 2.2.1. Market Drivers
    • 2.2.2. Market Restraints

Chapter 3. Global Customer Experience Management Market

  • 3.1. Global Customer Experience Management Market by Touch Point Type
    • 3.1.1. Global Call Centers Solution Market by Region
    • 3.1.2. Global Email & Web Services Market by Region
    • 3.1.3. Global Stores/ Branch Market by Region
    • 3.1.4. Global Social Media Market by Region
    • 3.1.5. Global Mobile & Others Market by Region

Chapter 4. Global Customer Experience Management Market by Analytical Tool Type

  • 4.1. Introduction
    • 4.1.1. Global Text Analytics Customer Experience Management Market by Region
    • 4.1.2. Global Web Analytics Customer Experience Management Market by Region
    • 4.1.3. Global Enterprise Feedback Management Software Customer Experience Management Market by Region
    • 4.1.4. Global Speech Analytics & Others Customer Experience Management Market by Region

Chapter 5. Global Customer Experience Management Market by Deployment Type

  • 5.1. Introduction
    • 5.1.1. Global Cloud Deployment Customer Experience Management Market by Region
    • 5.1.2. Global On Premise Deployment Customer Experience Management Market by Region

Chapter 6. Global Customer Experience Management Market by Vertical

  • 6.1. Introduction
    • 6.1.1. Global Customer Experience Management in BFSI Market by Region
    • 6.1.2. Global Customer Experience Management in Government Market by Region
    • 6.1.3. Global Customer Experience Management in Energy & Utilities Market by Region
    • 6.1.4. Global Customer Experience Management in Healthcare Market by Region
    • 6.1.5. Global Customer Experience Management in Manufacturing Market by Region
    • 6.1.6. Global Customer Experience Management in Retail Market by Region
    • 6.1.7. Global Customer Experience Management in Telecom, Media & Entertainment Market by Region
    • 6.1.8. Global Customer Experience Management in Others Market by Region

Chapter 7. Global Customer Experience Management Market by Region

  • 7.1. Introduction
  • 7.2. North America Customer Experience Management Market
    • 7.2.1. North America Customer Experience Management Market by Touch Point Type
      • 7.2.1.1. North America Call Centers Solution Market by Country
      • 7.2.1.2. North America Email & Web Services Market by Country
      • 7.2.1.3. North America Stores/ Branch Market by Country
      • 7.2.1.4. North America Social Media Market by Country
      • 7.2.1.5. North America Mobile & Others Market by Country
    • 7.2.2. North America Customer Experience Management Market by Analytical Tool Type
      • 7.2.2.1. North America Text Analytics Customer Experience Management Market by Country
      • 7.2.2.2. North America Web Analytics Customer Experience Management Market by Country
      • 7.2.2.3. North America Enterprise Feedback Management Software Customer Experience Management Market by Country
      • 7.2.2.4. North America Speech Analytics & Others Customer Experience Management Market by Country
    • 7.2.3. North America Customer Experience Management Market by Deployment Type
      • 7.2.3.1. North America Cloud Deployment Customer Experience Management Market by Country
      • 7.2.3.2. North America On Premise Deployment Customer Experience Management Market by Country
    • 7.2.4. North America Customer Experience Management Market by Vertical
      • 7.2.4.1. North America Customer Experience Management in BFSI Market by Country
      • 7.2.4.2. North America Customer Experience Management in Government Market by Country
      • 7.2.4.3. North America Customer Experience Management in Energy & Utilities Market by Country
      • 7.2.4.4. North America Customer Experience Management in Healthcare Market by Country
      • 7.2.4.5. North America Customer Experience Management in Manufacturing Market by Country
      • 7.2.4.6. North America Customer Experience Management in Retail Market by Country
      • 7.2.4.7. North America Customer Experience Management in Telecom, Media & Entertainment Market by Country
      • 7.2.4.8. North America Customer Experience Management in Others Market by Country
    • 7.2.5. North America Customer Experience Management Market by Country
      • 7.2.5.1. US Customer Experience Management Market
        • 7.2.5.1.1. US Customer Experience Management Market by Touch Point Type
        • 7.2.5.1.2. US Customer Experience Management Market by Analytical Tool Type
        • 7.2.5.1.3. US Customer Experience Management Market by Deployment Type
        • 7.2.5.1.4. US Customer Experience Management Market by Vertical
      • 7.2.5.2. Canada Customer Experience Management Market
        • 7.2.5.2.1. Canada Customer Experience Management Market by Touch Point Type
        • 7.2.5.2.2. Canada Customer Experience Management Market by Analytical Tool Type
        • 7.2.5.2.3. Canada Customer Experience Management Market by Deployment Type
        • 7.2.5.2.4. Canada Customer Experience Management Market by Vertical
      • 7.2.5.3. Mexico Customer Experience Management Market
        • 7.2.5.3.1. Mexico Customer Experience Management Market by Touch Point Type
        • 7.2.5.3.2. Mexico Customer Experience Management Market by Analytical Tool Type
        • 7.2.5.3.3. Mexico Customer Experience Management Market by Deployment Type
        • 7.2.5.3.4. Mexico Customer Experience Management Market by Vertical
      • 7.2.5.4. Rest of North America Customer Experience Management Market
        • 7.2.5.4.1. Rest of North America Customer Experience Management Market by Touch Point Type
        • 7.2.5.4.2. Rest of North America Customer Experience Management Market by Analytical Tool Type
        • 7.2.5.4.3. Rest of North America Customer Experience Management Market by Deployment Type
        • 7.2.5.4.4. Rest of North America Customer Experience Management Market by Vertical
  • 7.3. Europe Customer Experience Management Market
    • 7.3.1. Europe Customer Experience Management Market by Touch Point Type
      • 7.3.1.1. Europe Call Centers Solution Market by Country
      • 7.3.1.2. Europe Email & Web Services Market by Country
      • 7.3.1.3. Europe Stores/ Branch Market by Country
      • 7.3.1.4. Europe Social Media Market by Country
      • 7.3.1.5. Europe Mobile & Others Market by Country
    • 7.3.2. Europe Customer Experience Management Market by Analytical Tool Type
      • 7.3.2.1. Europe Text Analytics Customer Experience Management Market by Country
      • 7.3.2.2. Europe Web Analytics Customer Experience Management Market by Country
      • 7.3.2.3. Europe Enterprise Feedback Management Software Customer Experience Management Market by Country
      • 7.3.2.4. Europe Speech Analytics & Others Customer Experience Management Market by Country
    • 7.3.3. Europe Customer Experience Management Market by Deployment Type
      • 7.3.3.1. Europe Cloud Deployment Customer Experience Management Market by Country
      • 7.3.3.2. Europe On Premise Deployment Customer Experience Management Market by Country
    • 7.3.4. Europe Customer Experience Management Market by Vertical
      • 7.3.4.1. Europe Customer Experience Management in BFSI Market by Country
      • 7.3.4.2. Europe Customer Experience Management in Government Market by Country
      • 7.3.4.3. Europe Customer Experience Management in Energy & Utilities Market by Country
      • 7.3.4.4. Europe Customer Experience Management in Healthcare Market by Country
      • 7.3.4.5. Europe Customer Experience Management in Manufacturing Market by Country
      • 7.3.4.6. Europe Customer Experience Management in Retail Market by Country
      • 7.3.4.7. Europe Customer Experience Management in Telecom, Media & Entertainment Market by Country
      • 7.3.4.8. Europe Customer Experience Management in Others Market by Country
    • 7.3.5. Europe Customer Experience Management Market by Country
      • 7.3.5.1. Germany Customer Experience Management Market
        • 7.3.5.1.1. Germany Customer Experience Management Market by Touch Point Type
        • 7.3.5.1.2. Germany Customer Experience Management Market by Analytical Tool Type
        • 7.3.5.1.3. Germany Customer Experience Management Market by Deployment Type
        • 7.3.5.1.4. Germany Customer Experience Management Market by Vertical
      • 7.3.5.2. UK Customer Experience Management Market
        • 7.3.5.2.1. UK Customer Experience Management Market by Touch Point Type
        • 7.3.5.2.2. UK Customer Experience Management Market by Analytical Tool Type
        • 7.3.5.2.3. UK Customer Experience Management Market by Deployment Type
        • 7.3.5.2.4. UK Customer Experience Management Market by Vertical
      • 7.3.5.3. France Customer Experience Management Market
        • 7.3.5.3.1. France Customer Experience Management Market by Touch Point Type
        • 7.3.5.3.2. France Customer Experience Management Market by Analytical Tool Type
        • 7.3.5.3.3. France Customer Experience Management Market by Deployment Type
        • 7.3.5.3.4. France Customer Experience Management Market by Vertical
      • 7.3.5.4. Russia Customer Experience Management Market
        • 7.3.5.4.1. Russia Customer Experience Management Market by Touch Point Type
        • 7.3.5.4.2. Russia Customer Experience Management Market by Analytical Tool Type
        • 7.3.5.4.3. Russia Customer Experience Management Market by Deployment Type
        • 7.3.5.4.4. Russia Customer Experience Management Market by Vertical
      • 7.3.5.5. Spain Customer Experience Management Market
        • 7.3.5.5.1. Spain Customer Experience Management Market by Touch Point Type
        • 7.3.5.5.2. Spain Customer Experience Management Market by Analytical Tool Type
        • 7.3.5.5.3. Spain Customer Experience Management Market by Deployment Type
        • 7.3.5.5.4. Spain Customer Experience Management Market by Vertical
      • 7.3.5.6. Italy Customer Experience Management Market
        • 7.3.5.6.1. Italy Customer Experience Management Market by Touch Point Type
        • 7.3.5.6.2. Italy Customer Experience Management Market by Analytical Tool Type
        • 7.3.5.6.3. Italy Customer Experience Management Market by Deployment Type
        • 7.3.5.6.4. Italy Customer Experience Management Market by Vertical
      • 7.3.5.7. Rest of Europe Customer Experience Management Market
        • 7.3.5.7.1. Rest of Europe Customer Experience Management Market by Touch Point Type
        • 7.3.5.7.2. Rest of Europe Customer Experience Management Market by Analytical Tool Type
        • 7.3.5.7.3. Rest of Europe Customer Experience Management Market by Deployment Type
        • 7.3.5.7.4. Rest of Europe Customer Experience Management Market by Vertical
  • 7.4. Asia Pacific Customer Experience Management Market
    • 7.4.1. Asia Pacific Customer Experience Management Market by Touch Point Type
      • 7.4.1.1. Asia Pacific Call Centers Solution Market by Country
      • 7.4.1.2. Asia Pacific Email & Web Services Market by Country
      • 7.4.1.3. Asia Pacific Stores/ Branch Market by Country
      • 7.4.1.4. Asia Pacific Social Media Market by Country
      • 7.4.1.5. Asia Pacific Mobile & Others Market by Country
    • 7.4.2. Asia Pacific Customer Experience Management Market by Analytical Tool Type
      • 7.4.2.1. Asia Pacific Text Analytics Customer Experience Management Market by Country
      • 7.4.2.2. Asia Pacific Web Analytics Customer Experience Management Market by Country
      • 7.4.2.3. Asia Pacific Enterprise Feedback Management Software Customer Experience Management Market by Country
      • 7.4.2.4. Asia Pacific Speech Analytics & Others Customer Experience Management Market by Country
    • 7.4.3. Asia Pacific Customer Experience Management Market by Deployment Type
      • 7.4.3.1. Asia Pacific Cloud Deployment Customer Experience Management Market by Country
      • 7.4.3.2. Asia Pacific On Premise Deployment Customer Experience Management Market by Country
    • 7.4.4. Asia Pacific Customer Experience Management Market by Vertical
      • 7.4.4.1. Asia Pacific Customer Experience Management in BFSI Market by Country
      • 7.4.4.2. Asia Pacific Customer Experience Management in Government Market by Country
      • 7.4.4.3. Asia Pacific Customer Experience Management in Energy & Utilities Market by Country
      • 7.4.4.4. Asia Pacific Customer Experience Management in Healthcare Market by Country
      • 7.4.4.5. Asia Pacific Customer Experience Management in Manufacturing Market by Country
      • 7.4.4.6. Asia Pacific Customer Experience Management in Retail Market by Country
      • 7.4.4.7. Asia Pacific Customer Experience Management in Telecom, Media & Entertainment Market by Country
      • 7.4.4.8. Asia Pacific Customer Experience Management in Others Market by Country
    • 7.4.5. Asia Pacific Customer Experience Management Market by Country
      • 7.4.5.1. China Customer Experience Management Market
        • 7.4.5.1.1. China Customer Experience Management Market by Touch Point Type
        • 7.4.5.1.2. China Customer Experience Management Market by Analytical Tool Type
        • 7.4.5.1.3. China Customer Experience Management Market by Deployment Type
        • 7.4.5.1.4. China Customer Experience Management Market by Vertical
      • 7.4.5.2. Japan Customer Experience Management Market
        • 7.4.5.2.1. Japan Customer Experience Management Market by Touch Point Type
        • 7.4.5.2.2. Japan Customer Experience Management Market by Analytical Tool Type
        • 7.4.5.2.3. Japan Customer Experience Management Market by Deployment Type
        • 7.4.5.2.4. Japan Customer Experience Management Market by Vertical
      • 7.4.5.3. India Customer Experience Management Market
        • 7.4.5.3.1. India Customer Experience Management Market by Touch Point Type
        • 7.4.5.3.2. India Customer Experience Management Market by Analytical Tool Type
        • 7.4.5.3.3. India Customer Experience Management Market by Deployment Type
        • 7.4.5.3.4. India Customer Experience Management Market by Vertical
      • 7.4.5.4. South Korea Customer Experience Management Market
        • 7.4.5.4.1. South Korea Customer Experience Management Market by Touch Point Type
        • 7.4.5.4.2. South Korea Customer Experience Management Market by Analytical Tool Type
        • 7.4.5.4.3. South Korea Customer Experience Management Market by Deployment Type
        • 7.4.5.4.4. South Korea Customer Experience Management Market by Vertical
      • 7.4.5.5. Singapore Customer Experience Management Market
        • 7.4.5.5.1. Singapore Customer Experience Management Market by Touch Point Type
        • 7.4.5.5.2. Singapore Customer Experience Management Market by Analytical Tool Type
        • 7.4.5.5.3. Singapore Customer Experience Management Market by Deployment Type
        • 7.4.5.5.4. Singapore Customer Experience Management Market by Vertical
      • 7.4.5.6. Malaysia Customer Experience Management Market
        • 7.4.5.6.1. Malaysia Customer Experience Management Market by Touch Point Type
        • 7.4.5.6.2. Malaysia Customer Experience Management Market by Analytical Tool Type
        • 7.4.5.6.3. Malaysia Customer Experience Management Market by Deployment Type
        • 7.4.5.6.4. Malaysia Customer Experience Management Market by Vertical
      • 7.4.5.7. Rest of Asia Pacific Customer Experience Management Market
        • 7.4.5.7.1. Rest of Asia Pacific Customer Experience Management Market by Touch Point Type
        • 7.4.5.7.2. Rest of Asia Pacific Customer Experience Management Market by Analytical Tool Type
        • 7.4.5.7.3. Rest of Asia Pacific Customer Experience Management Market by Deployment Type
        • 7.4.5.7.4. Rest of Asia Pacific Customer Experience Management Market by Vertical
  • 7.5. LAMEA Customer Experience Management Market
    • 7.5.1. LAMEA Customer Experience Management Market by Touch Point Type
      • 7.5.1.1. LAMEA Call Centers Solution Market by Country
      • 7.5.1.2. LAMEA Email & Web Services Market by Country
      • 7.5.1.3. LAMEA Stores/ Branch Market by Country
      • 7.5.1.4. LAMEA Social Media Market by Country
      • 7.5.1.5. LAMEA Mobile & Others Market by Country
    • 7.5.2. LAMEA Customer Experience Management Market by Analytical Tool Type
      • 7.5.2.1. LAMEA Text Analytics Customer Experience Management Market by Country
      • 7.5.2.2. LAMEA Web Analytics Customer Experience Management Market by Country
      • 7.5.2.3. LAMEA Enterprise Feedback Management Software Customer Experience Management Market by Country
      • 7.5.2.4. LAMEA Speech Analytics & Others Customer Experience Management Market by Country
    • 7.5.3. LAMEA Customer Experience Management Market by Deployment Type
      • 7.5.3.1. LAMEA Cloud Deployment Customer Experience Management Market by Country
      • 7.5.3.2. LAMEA On Premise Deployment Customer Experience Management Market by Country
    • 7.5.4. LAMEA Customer Experience Management Market by Vertical
      • 7.5.4.1. LAMEA Customer Experience Management in BFSI Market by Country
      • 7.5.4.2. LAMEA Customer Experience Management in Government Market by Country
      • 7.5.4.3. LAMEA Customer Experience Management in Energy & Utilities Market by Country
      • 7.5.4.4. LAMEA Customer Experience Management in Healthcare Market by Country
      • 7.5.4.5. LAMEA Customer Experience Management in Manufacturing Market by Country
      • 7.5.4.6. LAMEA Customer Experience Management in Retail Market by Country
      • 7.5.4.7. LAMEA Customer Experience Management in Telecom, Media & Entertainment Market by Country
      • 7.5.4.8. LAMEA Customer Experience Management in Others Market by Country
    • 7.5.5. LAMEA Customer Experience Management Market by Country
      • 7.5.5.1. Brazil Customer Experience Management Market
        • 7.5.5.1.1. Brazil Customer Experience Management Market by Touch Point Type
        • 7.5.5.1.2. Brazil Customer Experience Management Market by Analytical Tool Type
        • 7.5.5.1.3. Brazil Customer Experience Management Market by Deployment Type
        • 7.5.5.1.4. Brazil Customer Experience Management Market by Vertical
      • 7.5.5.2. Argentina Customer Experience Management Market
        • 7.5.5.2.1. Argentina Customer Experience Management Market by Touch Point Type
        • 7.5.5.2.2. Argentina Customer Experience Management Market by Analytical Tool Type
        • 7.5.5.2.3. Argentina Customer Experience Management Market by Deployment Type
        • 7.5.5.2.4. Argentina Customer Experience Management Market by Vertical
      • 7.5.5.3. UAE Customer Experience Management Market
        • 7.5.5.3.1. UAE Customer Experience Management Market by Touch Point Type
        • 7.5.5.3.2. UAE Customer Experience Management Market by Analytical Tool Type
        • 7.5.5.3.3. UAE Customer Experience Management Market by Deployment Type
        • 7.5.5.3.4. UAE Customer Experience Management Market by Vertical
      • 7.5.5.4. Saudi Arabia Customer Experience Management Market
        • 7.5.5.4.1. Saudi Arabia Customer Experience Management Market by Touch Point Type
        • 7.5.5.4.2. Saudi Arabia Customer Experience Management Market by Analytical Tool Type
        • 7.5.5.4.3. Saudi Arabia Customer Experience Management Market by Deployment Type
        • 7.5.5.4.4. Saudi Arabia Customer Experience Management Market by Vertical
      • 7.5.5.5. South Africa Customer Experience Management Market
        • 7.5.5.5.1. South Africa Customer Experience Management Market by Touch Point Type
        • 7.5.5.5.2. South Africa Customer Experience Management Market by Analytical Tool Type
        • 7.5.5.5.3. South Africa Customer Experience Management Market by Deployment Type
        • 7.5.5.5.4. South Africa Customer Experience Management Market by Vertical
      • 7.5.5.6. Nigeria Customer Experience Management Market
        • 7.5.5.6.1. Nigeria Customer Experience Management Market by Touch Point Type
        • 7.5.5.6.2. Nigeria Customer Experience Management Market by Analytical Tool Type
        • 7.5.5.6.3. Nigeria Customer Experience Management Market by Deployment Type
        • 7.5.5.6.4. Nigeria Customer Experience Management Market by Vertical
      • 7.5.5.7. Rest of LAMEA Customer Experience Management Market
        • 7.5.5.7.1. Rest of LAMEA Customer Experience Management Market by Touch Point Type
        • 7.5.5.7.2. Rest of LAMEA Customer Experience Management Market by Analytical Tool Type
        • 7.5.5.7.3. Rest of LAMEA Customer Experience Management Market by Deployment Type
        • 7.5.5.7.4. Rest of LAMEA Customer Experience Management Market by Vertical

Chapter 8. Competitive Study

  • 8.1. KBV Cardinal Matrix
  • 8.2. Recent Industry Wide Strategic Developments
    • 8.2.1. Partnerships, Collaborations and Agreements
    • 8.2.2. Product Launches
    • 8.2.3. Mergers & Acquisitions

Chapter 9. Company Profiles

  • 9.1. Adobe Systems Inc.
    • 9.1.1. Company Overview
    • 9.1.2. Financial Analysis
    • 9.1.3. Segmental and Regional Analysis
    • 9.1.4. Research & Development Expense
    • 9.1.5. Strategies at a Glance
      • 9.1.5.1. Product Launch
      • 9.1.5.2. Partnerships, Collaborations, and Agreements
  • 9.2. Avaya
    • 9.2.1. Company Overview
    • 9.2.2. Financial Analysis
    • 9.2.3. Segmental and Regional Analysis
    • 9.2.4. Research & Development Expense
    • 9.2.5. Strategies at a Glance
      • 9.2.5.1. Product Launch
      • 9.2.5.2. Partnerships, Collaborations, and Agreements
      • 9.2.5.3. Mergers & Acquisitions
  • 9.3. CA Technologies, Inc.
    • 9.3.1. Company Overview
    • 9.3.2. Financial Analysis
    • 9.3.3. Segmental and Regional Analysis
    • 9.3.4. Strategies at a Glance
      • 9.3.4.1. Product Launch
  • 9.4. IBM Corporation
    • 9.4.1. Company Overview
    • 9.4.2. Financial Analysis
    • 9.4.3. Segmental and Regional Analysis
    • 9.4.4. Research & Development Expense
    • 9.4.5. Strategies at a Glance
      • 9.4.5.1. Product Launch
      • 9.4.5.2. Partnerships, Collaborations, and Agreements
  • 9.5. Nokia Corporation (Nokia Networks)
    • 9.5.1. Company Overview
    • 9.5.2. Financial Analysis
    • 9.5.3. Segmental and Regional Analysis
    • 9.5.4. Research & Development Expense
    • 9.5.5. Strategies at a Glance
      • 9.5.5.1. Product Launch
      • 9.5.5.2. Partnerships, Collaborations, and Agreements
  • 9.6. Open Text Corporation
    • 9.6.1. Company Overview
    • 9.6.2. Financial Analysis
    • 9.6.3. Regional Analysis
    • 9.6.4. Research & Development Expense
    • 9.6.5. Strategies at a Glance
      • 9.6.5.1. Product Launch
      • 9.6.5.2. Partnerships, Collaborations, and Agreements
  • 9.7. Oracle Corporation
    • 9.7.1. Company Overview
    • 9.7.2. Financial Analysis
    • 9.7.3. Segmental and Regional Analysis
    • 9.7.4. Research & Development Expense
    • 9.7.5. Strategies at a Glance
      • 9.7.5.1. Product Launch
  • 9.8. SAP SE
    • 9.8.1. Company Overview
    • 9.8.2. Financial Analysis
    • 9.8.3. Segmental and Regional Analysis
    • 9.8.4. Research & Development Expense
    • 9.8.5. Strategies at a Glance
      • 9.8.5.1. Product Launch
      • 9.8.5.2. Partnerships, Collaborations, and Agreements
      • 9.8.5.3. Mergers & Acquisitions
  • 9.9. SAS Institute, Inc.
    • 9.9.1. Company Overview
    • 9.9.2. Financial Analysis
    • 9.9.3. Segmental and Regional Analysis
  • 9.1. Zendesk
    • 9.10.1. Company Overview
    • 9.10.2. Financial Analysis
    • 9.10.3. Regional Analysis
    • 9.10.4. Research & Development Expense
    • 9.10.5. Strategies at a Glance
      • 9.10.5.1. Product Launch
      • 9.10.5.2. Partnerships, Collaborations, and Agreements