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市場調査レポート
商品コード
1126380
ナレッジプロセスアウトソーシングの世界市場規模、シェア、産業動向分析レポートサービスタイプ別、アプリケーション別(BFSI、小売、製造、IT・通信、ヘルスケア・製薬、その他)、地域別展望・予測、2022年~2028年Global Knowledge Process Outsourcing Market Size, Share & Industry Trends Analysis Report By Service Type, By Application (BFSI, Retail, Manufacturing, IT & Telecom, Healthcare & Pharmaceutical, and Others), By Regional Outlook and Forecast, 2022 - 2028 |
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ナレッジプロセスアウトソーシングの世界市場規模、シェア、産業動向分析レポートサービスタイプ別、アプリケーション別(BFSI、小売、製造、IT・通信、ヘルスケア・製薬、その他)、地域別展望・予測、2022年~2028年 |
出版日: 2022年08月31日
発行: KBV Research
ページ情報: 英文 278 Pages
納期: 即納可能
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ナレッジプロセスアウトソーシングの世界市場規模は、2028年までに1650億米ドルに達し、予測期間中にCAGR14.8%で上昇すると予測されています。
主要なシステムプロセスをアウトソーシングすることで、時間とコストの大幅な削減が可能になります。また、調査、トレーニング、マネージドサービス、メンテナンスなどの専門的なサービスに対する需要が高まっていることも、市場の成長を後押しする要因のひとつです。中国、インド、フィリピンなどの新興諸国では、弁護士、エンジニア、建築家などの高度なスキルを持つ専門家が、欧米諸国よりも安価な価格で専門的なサービスを提供しています。
しかし、データ量が膨大なため、アクセス可能な情報源から価値ある情報を抽出するのは容易ではありません。このような状況下で、企業は様々な分野の知識の専門家を雇用し、多くのツールを使って企業のプロセスを分析し、意思決定を合理化するKPO組織を利用します。顧客は高品質のサービスを求めているため、企業は生産性を高めるだけでなく、商品やサービスを戦略的に向上させる手順や組織構造を採用しなければならないです。
COVID-19インパクト分析
COVID-19の発生により、ナレッジプロセスアウトソーシング市場はマイナスの影響を受けています。これは、COVID-19の発生により、企業の一時的な閉鎖やレイオフが発生し、IT支出全体が減少しているためです。各地域の組織は、この問題への対応として、在宅勤務のポリシーを変更しつつあります。アウトソーシングしている企業は、手作業を減らし、作業の自動化を可能にするクラウドベースの作業プラットフォームに移行しており、労働者の生産性を高めています。しかし、IT分野は流行期を過ぎればすぐに回復するため、アウトソーシング企業は長期的な投資に集中し、顧客やパートナーとのコンタクトを維持することが求められています。
市場成長要因
小売業におけるKPO導入の増加
現代社会では、ほとんどすべての組織がデータや情報によって動かされており、それによって新しい商品を開発し、より効果的に顧客にサービスを提供することができます。企業におけるデータの価値が高まるにつれ、小売業界におけるナレッジプロセスアウトソーシングのニーズも高まっています。小売業が抱える複雑な問題を解決するため、KPOサービス・プロバイダーは小売業にKPOサービスを提供しています。KPOサービス・プロバイダーは、消費者行動やショッピングの嗜好に関する調査など、包括的な分析ソリューションを小売企業に提供しています。
ビジネスにおける知識・スキルのギャップを埋める
企業の知識・スキルのギャップを埋めるために、KPOサービス・プロバイダーが組織的なナレッジ・マップを作成することがよくあります。しかし、どうしてもサードパーティプロバイダーが必要な場合もあります。このような場合、企業は特定の社内プロセスを修正するため、あるいはスタッフの人材不足を補うためにプロバイダーを雇うことがあります。また、社内で何を改善すべきか分からないため、専門的な知識を持った外部の人を雇う場合もあります。
市場の抑制要因
企業におけるデータセキュリティの問題
第三者機関が自社の情報にアクセスすることは、様々な理由から危険と隣り合わせです。KPOサプライヤーは、コンプライアンスルールを遵守してでも、可能な限りデータを安全に保つという信念を持っていなければならないです。また、当事者間でデータを転送すると、データの損失や盗難の可能性が必然的に高くなります。KPOパートナーとは常に何らかのデータを送受信しているため、常にデータセキュリティの危険にさらされていることになります。
サービスタイプ別展望
ナレッジプロセスアウトソーシング市場は、サービスタイプによって、分析・市場調査、エンジニアリング・設計、財務プロセスアウトソーシング、法務プロセスアウトソーシング、出版アウトソーシング、研究開発アウトソーシング、その他に区分されます。研究開発アウトソーシングセグメントは、2021年のナレッジプロセスアウトソーシング市場で有望な収益シェアを獲得しました。企業は、研究開発タスクを処理するためにKPO企業を採用することが増えています。また、研究開発業務をアウトソーシングすることで、課題に対して創造的な解決策を提供できる優秀な人材にアクセスでき、新しい商品やサービスの市場投入を早めることができます。
アプリケーションの展望
ナレッジプロセスアウトソーシングは、用途別にBFSI、ヘルスケア&製薬、IT&テレコム、製造、小売、その他に分類されます。2021年のナレッジプロセスアウトソーシング市場では、ヘルスケア&製薬セグメントが大きな収益シェアを占めています。診断または管理プロジェクトは、医療KPOに含まれる可能性があります。医療コーディングなどの管理業務のアウトソーシングで最も成功している業界は、ヘルスケア分野です。患者の特定の診断に適用される正しい請求コードを特定するために、コーディングには熟練した専門家が必要です。
地域別の展望
地域別に見ると、ナレッジプロセスアウトソーシング市場は、北米、欧州、アジア太平洋、LAMEAで分析されています。2021年には、アジア太平洋地域が最大の収益シェアを獲得し、ナレッジプロセスアウトソーシング市場をリードしました。これは、重要な手続きや専門家サービスの迅速なオフショアリングの結果です。技術の進歩と知識ベースのビジネスの成長により、新たなビジネスチャンスが生まれました。
List of Figures
The Global Knowledge Process Outsourcing Market size is expected to reach $165 billion by 2028, rising at a market growth of 14.8% CAGR during the forecast period.
Knowledge Process Outsourcing (KPO) is a method of outsourcing key data-related information that involves the management, gathering, analysis, and delivery of business-relevant insights. When there is a shortage of trained workers or when specific knowledge and skills are needed, businesses turn to KPOs. KPO can assist businesses in lowering operational expenses and the demand for specialized workers. Organizations can concentrate on their core duties and increase productivity and outcomes by outsourcing certain of their procedures.
Research and analytics, contract search, data management, remote education, contract research & biotech, market research, and content publication are just a few of the services that are currently being outsourced. The KPO business is predicted to grow faster than other industries due to the rising demand for better flexibility in Service Level Agreements (SLAs) and convenience in change management procedures together with cost-cutting.
Industries can save a substantial amount of time as well as money by outsourcing key system processes. Another factor boosting the market's growth is the increased demand for professional services like research, training, managed services, and maintenance. Highly skilled professionals, including lawyers, engineers, and architects, are available in developing nations like China, India, and the Philippines to offer professional services at lesser prices than their western countries.
It is challenging to extract valuable information from the sources accessible due to the volume of data present. In such a situation, businesses turn to KPO organizations that employ knowledge specialists in a variety of sectors and use numerous tools for analyzing company processes and streamlining decision-making. Customers desire high-quality services, therefore firms must adopt procedures and organizational structures that not only boost productivity but also provide their goods and services a strategic boost.
COVID-19 Impact Analysis
The knowledge process outsourcing market has been negatively impacted due to the outbreak of COVID-19. This is because the COVID-19 outbreak has reduced overall IT spending as a result of businesses temporarily closing and layoffs. The organizations in the various regions are changing their work-from-home policies as a response to the problem. Companies that outsource are moving toward cloud-based work platforms that reduce manual labor and enable work automation, increasing worker productivity. However, the IT sector will soon recover after the pandemic period, so outsourcing firms are required to concentrate on long-term investments and retain contact with customers and partners.
Market Growth Factors
Rising Adoption Of KPO In The Retail Sector
In the modern world, practically all organizations are driven by data or information, which enables them to develop new goods and provide services to clients more effectively. The need for knowledge process outsourcing in the retail industry is rising as the value of data in firms grows. To help retail businesses discover solutions to their complicated issues, KPO service providers are providing KPO services to them. KPO service providers offer retail businesses with comprehensive analytics solutions that include research on consumer behavior and shopping preferences.
Plug The Knowledge & Skill Gaps In The Business
In an effort to fill both known and unidentified gaps in their team's knowledge and skills, companies frequently hire KPO services providers to essentially build an organizational knowledge map. There are occasions when having a third-party provider is a necessity. In this situation, the businesses may hire a provider to fix a specific internal process or to fill a talent shortage on the staff. In other cases, though, the company might hire a specialized outsider since they are unsure of what should be improved within the company.
Market Restraining Factors
Problems With Data Security Among Enterprises
Giving a third-party organization access to the company's information is not possible without danger for a variety of reasons. One must have faith in the KPO suppliers to keep the data as secure as possible, even if that means at times adhering to compliance rules. Transferring data between parties will also inevitably increase the chances of data loss or theft. The businesses will almost certainly be transmitting or receiving data of some kind from the KPO partners at all times, so the team would always be facing the danger of data security.
Service Type Outlook
Based on service type, the knowledge process outsourcing market is segmented into analytics & market research; engineering & design; financial process outsourcing; legal process outsourcing; publishing outsourcing; research & development outsourcing and others. The research & development outsourcing segment garnered a promising revenue share in the knowledge process outsourcing market in 2021. Businesses are increasingly hiring KPO firms to handle their research and development tasks. Along with that, businesses can access a pool of highly qualified people who can offer creative solutions to challenges and hasten the launch of new goods and services to the market by outsourcing research and development work.
Application Outlook
On the basis of application, the knowledge process outsourcing is classified into BFSI, healthcare & pharmaceutical, IT & telecom, manufacturing, retail and others. The healthcare & pharmaceutical segment covered a significant revenue share in the knowledge process outsourcing market in 2021. Diagnostic or administrative projects could be part of a medical KPO. The most successful industry for outsourcing administrative jobs, such as medical coding, is the healthcare sector. To identify the correct billing codes that may be applied to a specific diagnosis of a patient, coding requires a skilled specialist.
Regional Outlook
Region wise, the knowledge process outsourcing market is analyzed across North America, Europe, Asia Pacific and LAMEA. In 2021, the Asia Pacific region led the knowledge process outsourcing market by generating the largest revenue share. This is a result of the quick offshoring of crucial procedures and expert services. Because of the advancement of technology and the growth of knowledge-based businesses, new business opportunities have emerged.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Accenture PLC, Wipro Limited, Genpact Limited, HCL Technologies Ltd. (HCL Enterprises), ExlService Holdings, Inc., McKinsey & Company, Moody's Corporation, Mphasis Limited (Blackstone, Inc.), Ernst & Young Global Limited, and R. R. Donnelley & Sons Company.
Strategies deployed in Knowledge Process Outsourcing Market
Jan-2022: HCL Technologies extended its existing partnership with OSRAM, a German company that makes electric lights. The expansion of partnership aimed at digitalizing the company's key business processes and drive enterprise resource planning and consumer relationship management systems standardization in the organization. The partnership would enable greater maturity in ams OSRAM's digital execution capabilities as well as drive global IT operations excellence by rising agility and scalability to accelerate innovation. To enable this, HCL would develop and operate a modern digital foundation through the data center, hybrid cloud, and network transformation.
Jul-2021: Accenture took over Linkbynet, a leading cloud services provider. This acquisition focused on strengthening the Accenture Cloud First capabilities. This acquisition would bring deep cloud and engineering specialization, managed services, sophisticated technology tools, and cybersecurity intelligence.
Jul-2021: Wipro came into partnership with Celonis, the global leader in execution management. Under this partnership, Wipro would introduce the Global Celonis Center in order to drive operations transformation for clients. The partnership would leverage the Celonis Execution Management System and Wipro's expertise to streamline operations for clients across a range of areas that includes finance, human resources, and supply chain management.
Jun-2021: Accenture completed the acquisition of Umlaut, an engineering consulting and services firm. This acquisition would significantly scale Accenture's deep engineering capabilities in order to help businesses use digital technologies such as cloud, artificial intelligence, and 5G to transform how they design, engineer, and manufacture their products and embed sustainability. The addition of Umlaut would add more than 4,200 industry-leading engineers and consultants across 17 countries to Accenture's Industry X services, and expand the company's capabilities across a range of industries.
Jun-2021: Genpact expanded its geographical footprints in Germany. From this expansion, the company focused on meeting client demand for a range of process-driven transformation services solutions for supply chain management, finance and accounting, procurement, and analytics across key industries, including high tech, retail, consumer goods, life sciences, and industrial manufacturing.
Jan-2021: Genpact acquired Enquero, a technology solutions company. The acquisition of Enquero would expand the company's strong foundation of present capabilities in delivering end-to-end transformation to enterprise clients.
Oct-2020: Mphasis partnered with Contour, the global decentralized platform building the new standard. The partnership aimed at accelerating the scaled adoption and extend the reach of the Contour network by banks, enterprises, and partners across the globe. This partnership would help Mphasis would leverage its proven Front2Back Transformation approach and its portfolio of next-generation IT and operations capabilities to help accelerate the implementation and usage of the Contour network across the global community of banks, corporates, and ecosystem partners.
Feb-2020: McKinsey & Company signed an agreement to acquire Orpheus, a recognized innovator in digital procurement. By this acquisition, the company would now integrate Orpheus into its Operations practice, specifically into its offering for procurement leaders. The strategy and management consulting giant would combine Orpheus with its own expertise in the field to bring the latest offering to clients: Spend Intelligence by McKinsey.
Dec-2019: EXL extended its existing partnership with Direct Line Group, a British insurance company. The expansion focused on delivering better consumer and business outcomes using a team of insurance experts, automation, and analytics solutions.
Market Segments covered in the Report:
By Service Type
By Application
By Geography
Companies Profiled
Unique Offerings from KBV Research