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市場調査レポート

戦略的フォーカスレポート - ビジネスプロセスアウトソーシング(BPO):技術および市場動向

Strategic Focus Report - Business Process Outsourcing : Technology and market trends

発行 Kable 商品コード 321893
出版日 ページ情報 英文 33 Pages
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戦略的フォーカスレポート - ビジネスプロセスアウトソーシング(BPO):技術および市場動向 Strategic Focus Report - Business Process Outsourcing : Technology and market trends
出版日: 2015年11月11日 ページ情報: 英文 33 Pages
概要

当レポートでは、ビジネスプロセスアウトソーシング(BPO)市場に影響を及ぼす現在の動向、促進因子および阻害因子について調査分析し、BPO技術進化の概要、および市場における優良ベンダーの特定・評価を提供するほか、技術・地域・部門ごとの市場規模と成長率をまとめ、お届けいたします。

第1章 イントロダクション

第2章 技術進化

  • 現在の技術動向
  • 主な市場促進因子・阻害因子

第3章 ベンダー情勢

  • ベンダーのスナップショット(トップ5ベンダー)

第4章 市場機会

  • 市場全体の機会
  • 地域分析
  • 産業市場別の分析
  • 規模別の分析

第5章 サマリー

  • KPOおよび調達BPOサービスの需要増加が引き続きBPO市場を促進する見込み

第6章 付録

図表リスト

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目次
Product Code: KG0013SFR

Summary

The rising demand for enterprises to communicate with their customers across the globe and address their queries and concerns, has led to a huge growth in the BPO industry. However, the growth of CRM BPO is now reaching saturation point, vendors are coming up with new and innovative solutions to identify business avenues, implement innovative strategies, and capture new market opportunities. To compound this effect, the pace of change has become blisteringly fast, with traditional outsourcing models being replaced to cater to the current requirements.

Key Findings

With increased focus on extracting maximum value from outsourcing arrangements, enterprises now share a business partnership with their outsourcing vendors, which guarantee a target business outcome for them.

Analytics based BPO solutions are steadily gaining popularity among enterprises, helping them to devise well informed business strategies.

While data privacy and security concerns continue to be the major hurdles in the growth of the BPO industry, the evolution of robotic process automation and cloud technologies is creating new problems for outsourcing vendors.

Synopsis

Kable's Strategic Focus Report - Business Process Outsourcing analyses the current trends, drivers, and inhibitors impacting the business process outsourcing market. The report outlines the evolution of business process outsourcing, and identifies and assesses the best performing vendors in the market. This report also presents Kable's view of the revenue opportunities in the business process outsourcing market through to 2019, highlighting the market size and growth by technology, geography, sector and size band. Moreover, following in-depth ICT decision maker surveys, the report outlines enterprises' investment priorities in the Business Process Outsourcing.

This product covers the latest trends in the business process outsourcing market, coupled with insight into the vendor landscape and market size in the business process outsourcing domain.

In particular, it provides an in-depth analysis of the following:

  • The latest trends impacting the business process outsourcing market.
  • The market drivers (both supply-side and demand-side) that will facilitate the growth of the business process outsourcing market.
  • The market inhibitors that may hinder the pervasive adoption of business process outsourcing.
  • Identification of the top ICT vendors in the business process outsourcing market, coupled with an overview of the top 5 vendors.
  • The primary findings from Kable's view of revenue opportunities in the business process outsourcing market through to 2019, highlighting the market size and growth by technology, geography, sector, and size band.

Reasons To Buy

Understand the business process outsourcing landscape, the recent trends, drivers, and inhibitors shaping the business process outsourcing segment.

Comprehend the business process outsourcing vendor landscape and track their relative performance in the business process outsourcing market to gain a competitive advantage.

Enhance your market segmentation by analyzing the revenue opportunity forecasts figure in the business process outsourcing market from 2015 to 2019, spanning six technology segments, six regions, 14 verticals, and two size bands.

Table of Contents

1. Introduction

2. Technology evolution

  • 2.1. Current technology trends
  • 2.2. Key market drivers and inhibitors
    • 2.2.1. Key market drivers
    • 2.2.2. Key inhibitors

3. Vendor landscape

  • 3.1. Vendor snapshot (the top five vendors)

4. The market opportunity

  • 4.1. The total market opportunity
  • 4.2. Geographic breakdown
  • 4.3. Vertical market breakdown
  • 4.4. Size band breakdown

5. Summary

  • 5.1. Sustained innovation will be the most important driver for the growth of the BPO industry

6. Appendix

  • 6.1. Definitions
  • 6.2. Further reading
  • 6.3. Contact the authors

List of Tables

  • Table 1: Market share of the leading vendors in the BPO market
  • Table 2: Brief overview of the top five vendors in the communications and collaboration market
  • Table 3: BPO - global market opportunity forecast, $ millions
  • Table 4: BPO - global market opportunity forecast by region, $ millions
  • Table 5: BPO - global market opportunity forecast by vertical market, $ millions
  • Table 6: BPO - global market opportunity forecast by size band, $ millions

List of Figures

  • Figure 1: Key trends impacting the BPO market
  • Figure 2: Key market drivers and inhibitors impacting the BPO market
  • Figure 3: Market share of the leading vendors in the BPO market - 2013
  • Figure 4: BPO - global market opportunity forecast
  • Figure 5: BPO - global market opportunity forecast by region
  • Figure 6: BPO - global market opportunity forecast by vertical market (top six verticals only)
  • Figure 7: BPO - global market opportunity forecast by size band
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