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戦略的フォーカスレポート - ビジネスプロセスアウトソーシング(BPO):技術および市場動向

Strategic Focus Report: Business Process Outsourcing

発行 GlobalData 商品コード 321893
出版日 ページ情報 英文 34 Pages
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戦略的フォーカスレポート - ビジネスプロセスアウトソーシング(BPO):技術および市場動向 Strategic Focus Report: Business Process Outsourcing
出版日: 2017年12月19日 ページ情報: 英文 34 Pages
概要

当レポートでは、ビジネスプロセスアウトソーシング(BPO)市場に影響を及ぼす現在の動向、促進因子および阻害因子について調査分析し、BPO技術進化の概要、および市場における優良ベンダーの特定・評価を提供するほか、技術・地域・部門ごとの市場規模と成長率をまとめ、お届けいたします。

第1章 イントロダクション

第2章 技術進化

  • 現在の技術動向
  • 主な市場促進因子・阻害因子

第3章 ベンダー情勢

  • ベンダーのスナップショット(トップ5ベンダー)

第4章 市場機会

  • 市場全体の機会
  • 地域分析
  • 産業市場別の分析
  • 規模別の分析

第5章 サマリー

  • KPOおよび調達BPOサービスの需要増加が引き続きBPO市場を促進する見込み

第6章 付録

図表リスト

目次
Product Code: GD0032SFR

GlobalData's "Strategic Focus Report: Business Process Outsourcing", analyses the current trends, drivers, and inhibitors impacting the business process outsourcing market. The report outlines the evolution of business process outsourcing technologies, and identifies and assesses the best performing vendors in the market. This report also presents GlobalData's view of the revenue opportunities in the business process outsourcing market through to 2021, highlighting the market size and growth by technology, geography, sector and size band.

This product covers the latest trends in the business process outsourcing market, coupled with insight into the vendor landscape and market size in the business process outsourcing domain.

This Strategic Focus report analyzes the current trends, drivers, and inhibitors impacting the business process outsourcing market . The report outlines the evolution of business process outsourcing technologies, and identifies and assesses the best performing vendors in the market. This report also presents GlobalData's view of the revenue opportunities in the business process outsourcing market through to 2021, highlighting the market size and growth by technology, geography, sector and size band. Moreover, following in-depth ICT decision maker surveys, the report outlines enterprises' investment priorities in the business process outsourcing segment.

In particular, it provides an in-depth analysis of the following -

  • The latest trends impacting the business process outsourcing market.
  • The market drivers (both supply-side and demand-side) that will facilitate the growth of the business process outsourcing market.
  • The market inhibitors that may hinder the pervasive adoption of business process outsourcing solutions.
  • Identification of the top ICT vendors in the business process outsourcing market, coupled with an overview of the top 5 vendors.
  • The report also covers the primary findings from GlobalData's view of revenue opportunities in the business process outsourcing market through to 2021, highlighting the market size and growth by technology, geography, sector and size band.

Scope

  • While organizations are looking to re-think their sourcing strategies and enhancing their RPA capabilities, BPO providers are expected to continue building automation into their solutions. Consequently, intelligent automation and RPA is set to not only disrupt the existing outsourcing structures, but also drive down costs as well as prices in the market considerably.
  • The BPO sector has seen significant M&A volumes from both corporate acquirers and equity firms, and this is expected to continue given the fragmented nature of the industry and the increasing demand from multinational clients and SMEs for more sophisticated and value-added services across the entire value chain.
  • A number of FinTech companies are outsourcing their business processes over the last two years to improve and enhance their digital capabilities. This trend is becoming largely prevalent as financial start-ups are becoming confident about outsourcing their entire technology and back office operations.

Reasons to buy

  • Understand the business process outsourcing landscape, the recent trends, drivers, and inhibitors shaping the business process outsourcing segment.
  • Comprehend the business process outsourcing vendor landscape and track their relative performance in the business process outsourcing market to gain competitive advantage.
  • Enhance your market segmentation by analyzing the revenue opportunity forecasts figure in the business process outsourcing market from 2016 to 2021, spanning six technology segments, six regions, 14 verticals, and two size bands.

Table of Contents

Table of Contents

1 In a nutshell 3

2 Current technology trends 4

3 Key market drivers and inhibitors 9

  • 3.1 Key market drivers 9
  • 3.2 Key inhibitors 13

4 Vendor landscape 16

5 Vendor snapshot (the top five vendors) 19

6 The market opportunity 23

  • 6.1 The total market opportunity 23
  • 6.2 Geographic breakdown 25
  • 6.3 Vertical market breakdown 27
  • 6.4 Size band breakdown 29

7 Appendix 31

  • 7.1 Definitions 31
  • 7.2 Vendor Assessment 32
  • 7.3 Further reading 33
  • 7.4 Contact the authors 33

List of Tables

List of Tables

  • Table 1: Market share of the leading vendors in the BPO market 17
  • Table 2: Brief overview of the top five vendors in the BPO market 20
  • Table 3: BPO - global market opportunity forecast, US$ millions 24
  • Table 4: BPO - global market opportunity forecast by region, US$ millions 25
  • Table 5: BPO - global market opportunity forecast by vertical market, US$ millions 28
  • Table 6: BPO - global market opportunity forecast by size band, US$ millions 30
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