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世界の保険業におけるICT投資の傾向:各企業のICT支出パターンの見通し

ICT investment trends in insurance :Enterprise ICT spending patterns through to the end of 2016

発行 Kable 商品コード 315492
出版日 ページ情報 英文 35 Pages
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世界の保険業におけるICT投資の傾向:各企業のICT支出パターンの見通し ICT investment trends in insurance :Enterprise ICT spending patterns through to the end of 2016
出版日: 2015年12月10日 ページ情報: 英文 35 Pages
概要

当レポートでは、世界各国の保険企業132社へのアンケート調査に基づき、世界の保険業における今後のICT投資の見通しについて分析し、現時点でのICT予算の分配状況や、重点的な予算分配事項、今後のICT予算の変動見通し、主要ベンダーのマインドシェア、部門別のICT投資傾向といった情報をお届けいたします。

第1章 ICT予算の傾向

  • イントロダクション
  • 調査回答者の構成
  • ICT予算の変化
  • ICT予算の配分:中核技術領域別
    • ハードウェア向け予算の内訳
    • ソフトウェア向け予算の内訳
    • サードパーティー・ITサービス向け予算の内訳
    • 通信予算
  • ICT予算の分配:機能別
  • 外注化(アウトソーシング)されたIT機能

第2章 ICT投資の優先順位と各ベンダーのマインドシェア

  • イントロダクション
    • ビジネスインテリジェンス(BI)
    • ITサービス
    • コンテンツ管理

第3章 ICT調達の傾向

  • イントロダクション
  • IT投資戦略に影響するビジネス上の目的
  • IT投資戦略に影響するIT面での目的
  • ICTプロバイダーの選択

第4章 部門固有の傾向

  • イントロダクション
  • 特定のビジネス領域向けのIT支出計画
  • 最大の投資額を受けるビジネス領域
  • ビジネス領域の更新

第5章 サマリー

第6章 付録

図表一覧

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目次
Product Code: KG0192CI

Summary

Rising margin pressures have compelled insurers to enhance their customer service and devise new strategies to survive in the dynamic insurance market. Insurers are investing in various ICT segments to maintain their foothold in an increasingly challenging business environment. Insurers are using ICT to streamline their operations, achieve agility and quality of services, and increase their overall productivity.

Key Findings

While insurers consider hardware investments to be a vital component of their strategy to improve sales and channel effectiveness, they are also investing in various software solutions to enable growth and effectively support their business operations and risk management.

Insurers are using mobility to transform their working environments, improve their productivity, drive growth, and increase their profits.

Meanwhile, customer channels and marketing systems rule the investment priorities of insurers in 2015.

Synopsis

ICT investment trends in insurance presents the findings from a survey of 112 insurers regarding their Information and Communications Technology (ICT) investment trends. The survey investigates how insurers currently allocate their ICT budgets across the core areas of enterprise ICT expenditure: hardware, software, IT services, communications, and consulting.

The report illustrates the core technologies insurers are investing in, including enterprise applications, mobility, and cloud computing. Understand the approach adopted by insurance companies to purchase technology and get a better insight into ICT vendors and services providers when pitching their solutions to insurers. The report focuses on insurers' ICT expenditure trends for specific business areas, identifying the top three IT projects, and understanding the business challenges faced by insurers.

In particular, it provides an in-depth analysis of the following:

  • How ICT budgets are set to change in 2015 in terms of their overall size
  • Allocation across the core elements of IT spend, including hardware, software, services, communications, and consulting
  • Distribution of ICT money in areas such as the networks, applications, service desk, and data centers
  • Which ICT functions insurers are interested in outsourcing
  • Insurers' investment priorities based on their budget allocations across core technology categories such as enterprise applications, mobility, and cloud computing
  • Factors that are influencing insurers' investments in each technology category
  • How insurers' IT budgets are currently allocated across various segments within a technology category
  • Insurers' distribution of their ICT budget across various segments within a technology category
  • Vendor satisfaction ratings for various core and advanced technology categories
  • Insight into insurers' preferred buying approaches
  • Business and IT objectives that insurers are looking to achieve through their IT investment strategies
  • Factors that are influencing insurers' decisions to select an ICT provider

Reasons To Buy

  • Understand how the insurers' ICT landscape is set to change in 2015 to prioritize your target market
  • Comprehend how ICT money are being allocated by insurers in specific geographies and size bands to improve your market penetration
  • Make effective business decisions by recognizing the opportunities within each of the core areas of ICT spend (hardware, software, IT services, telecommunications, and consulting)
  • Realign your sales initiatives by understanding the current strategic objectives of insurers
  • Enhance your market segmentation with the included, detailed breakdown of opportunities within selected technology categories (enterprise applications, mobility, and cloud computing)
  • Prioritize your focus areas by understanding which factors are influencing insurers' decisions when selecting an ICT provider
  • Understand the changes in customers' priorities and identify the business and IT objectives that insurers are looking to achieve through their ICT investment strategies

Table of Contents

1. Trends in ICT budgets

  • 1.1. Introduction
  • 1.2. Survey demographics
  • 1.3. ICT budget changes
  • 1.4. ICT budget allocation by core technology area
    • 1.4.1. Hardware budget breakdown
    • 1.4.2. Software budget breakdowns
    • 1.4.3. Third party IT services expenditure
    • 1.4.4. Cloud computing budget
  • 1.5. ICT budget allocation by function
  • 1.6. Outsourced IT functions

2. ICT investment priorities and vendor satisfaction

  • 2.1. Introduction
    • 2.1.1. Enterprise applications
    • 2.1.2. Mobility
    • 2.1.3. Cloud computing

3. ICT procurement trends

  • 3.1. Introduction
  • 3.2. Business objectives and IT objectives influencing IT investment strategy
  • 3.3. ICT provider selection

4. Sector-specific trends

  • 4.1. Introduction
  • 4.2. IT expenditure plans for specific business areas
  • 4.3. Business areas receiving the largest investments
  • 4.4. Upgrades in business area

5. Summary

  • 5.1. Consumerization of IT is driving investments in various ICT domains among insurers

6. Appendix

  • 6.1. Definitions
  • 6.2. Further reading
  • 6.3. Contact the authors

List of Figures

  • Figure 1: Insurance - enterprise ICT survey geographic breakdown
  • Figure 2: Insurance - enterprise ICT survey breakdown by size band (number of employees)
  • Figure 3: Recent and expected ICT budget changes among insurers
  • Figure 4: Insurers' (external) ICT budget allocation, 2014 and 2015
  • Figure 5: Insurers' average hardware budget allocation
  • Figure 6: Average allocation of software budgets in insurance
  • Figure 7: Insurers' average IT services budget allocation
  • Figure 8: Insurers' average cloud computing budget allocation by technology
  • Figure 9: Insurers' average cloud computing budget allocation by implementation type
  • Figure 10: Insurers' ICT budget allocation by function, 2014 and 2015
  • Figure 11: Outsourced IT functions - insurers' current and future outsourcing priorities
  • Figure 12: Enterprise applications - insurers' current and future investment priorities
  • Figure 13: Enterprise applications - selected primary provider and vendor satisfaction among insurers
  • Figure 14: Mobility - insurers' current and future investment priorities
  • Figure 15: Mobility - selected primary provider and vendor satisfaction among insurers
  • Figure 16: Cloud computing - Insurers' current and future investment priorities
  • Figure 17: Cloud computing - selected primary provider and vendor satisfaction among insurers
  • Figure 18: Business objectives and IT objectives which influence insurers' IT investment strategy
  • Figure 19: Factors influencing insurers' decision to choose an ICT provider
  • Figure 20: IT expenditure plans in 2015 compared to 2014, for specific business areas among insurers
  • Figure 21: Top three IT projects in 2015 for insurers
  • Figure 22: Upgrades in the following business areas for insurers
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