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リテールバンキング市場におけるICT予算と要員の動向:企業のICT投資計画

ICT budget and staffing trends in Retail Banking - Enterprise ICT investment plans

発行 Kable 商品コード 290138
出版日 ページ情報 英文 33 Pages
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リテールバンキング市場におけるICT予算と要員の動向:企業のICT投資計画 ICT budget and staffing trends in Retail Banking - Enterprise ICT investment plans
出版日: 2013年07月31日 ページ情報: 英文 33 Pages
概要

当レポートでは、リテールバンク(小売銀行)131社を対象に実施した、情報通信技術(ICT)の予算と要員(スタッフ配置)に関する調査結果に基づき、リテールバンクのICT支出の中核分野(ハードウェア、ソフトウェア、ITサービス、通信、コンサルティング)にICT予算をどのように配分するか、その現状について検証して、概略以下の構成でお届けいたします。

第1章 ICT予算の動向

  • イントロダクション
  • 調査人口統計
  • IT予算の変化
  • IT予算の配分:中核技術分野別
  • IT予算の配分:機能別
  • ICT支出:エンティティ別
  • ITスタッフの分布

第2章 ICT予算の配分の詳細

  • イントロダクション
  • ハードウェア予算の内訳
  • ソフトウェア予算の内訳
  • サードパーティによるITサービス支出
  • 通信予算

第3章 サマリー

  • リテールバンクのICT投資は、事業の近代化と自動化への取り組みによって促進

第4章 付録

  • 定義
  • 関連調査
  • 連絡先

図表

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目次
Product Code: KG0073CI

This report presents the findings from a survey of 131 retail banks regarding their Information & Communication Technology (ICT) budgets and staff allocation. The survey investigates how retail banks currently allocate their ICT budgets across the core areas of ICT spend, namely hardware, software, IT services, communications and consulting.

Introduction and Landscape

Why was the report written?

In order to provide a depth of insight into ICT vendors' and service providers' potential customers.

What is the current market landscape and what is changing?

ICT expenditure is a significant portion of operational spending in the retail banking industry. With business process streamlining a key priority, retail banks are increasing their ICT spending to improve their operational efficiency and customer service by making investments in the likes of enterprise applications.

What are the key drivers behind recent market changes?

Trends such as online banking, mobile banking, and personalised services are primarily influencing the ICT investments in this sector. Increasing compliance regulations are also compelling retail banks to invest in content management and IT security solutions.

What makes this report unique and essential to read?

Kable Global ICT Intelligence has invested significant resources in order to interview CIOs and IT managers about their IT Budgets. Very few IT analyst houses will have interviewed 130+ ICT decision makers in the retail banking industry in H2 2012.

Key Features and Benefits

Understand how ICT budgets are set to change in 2013 in terms of their overall size.

Appreciate how budgets are allocated across the core elements of ICT spend, including hardware, software, services, communications and consulting.

Learn how ICT money is being spent in areas such as the data centre, applications, IT management and the network.

Establish how IT staff are typically allocated within retail banks.

Gain insight into with whom retail banks plan to spend their ICT money.

Key Market Issues

As large volumes of transactional content generated on a daily basis, retail banks will continue to allocate the largest proportion of their total ICT budgets to their data centres in 2013.

Retail banks' ICT budget allocation for internal development and maintenance is expected to remain high in 2013 and 2012, with most banks strengthening their internal ICT infrastructure in order to improve and automate their business processes.

Retail banks are also allocating a significant proportion of their hardware budgets to security in order to deal with the growing incidences of cybercrime and prevent the loss of business critical data as well as customers' crucial financial information.

Kable's survey shows that retail banks are planning to increase their software budget allocations in order to improve their business efficiency and customer service functions.

Retail banks' spending on application development and integration services largely revolves around using IT services providers to make key architectural changes and upgrade their core banking platforms.

Key Highlights

Kable's survey shows that retail banks' hardware budgets are dominated by spending on clients, with average allocation of 16% to this category.

Retail banks are gradually moving towards a cloud environment, which is evident from the survey with respondents allocating 21% of their software budgets to software as a service (SaaS).

A large proportion of retail banks' software budgets was spent on enterprise applications in 2012, signifying huge demand for IT vendors offering such solutions in the banking sector.

Retail banks are allocating 35% of their IT consulting budgets to systems planning & design consulting, creating decent opportunities for IT services firms offering such services.

According to Kable's survey, fixed voice communications still receive the largest share of retail banks' telecommunications budgets, driven by services such as tele-banking and help desks.

Table of Contents

1. Trends in ICT budgets

  • 1.1. Introduction
  • 1.2. Survey demographics
  • 1.3. ICT budget changes
  • 1.4. ICT budget allocation by core technology area
  • 1.5. ICT budget allocation by function
  • 1.6. ICT spending by entity
  • 1.7. IT staff distribution

2. Detailed ICT budget allocations

  • 2.1. Introduction
  • 2.2. Hardware budget breakdown
  • 2.3. Software budget breakdowns
  • 2.4. Third party IT services expenditure
  • 2.5. Telecommunications budget

3. Summary

  • 3.1. Retail banks' ICT investments are being driven by their efforts to modernise and automate their business operations

4. Appendix

  • 4.1. Definitions
  • 4.2. Further reading
  • 4.3. Contact the authors

List of Tables

  • Table 1: Retail banking - enterprise ICT survey geographic breakdown
  • Table 2: Retail banking - enterprise ICT survey breakdown by size band (number of employees)
  • Table 3: Recent and expected ICT budget changes among retail banks
  • Table 4: Retail banks' (external) ICT budget allocation, 2012 and 2013
  • Table 5: Retail banks' ICT budget allocation by function, 2012 and 2013
  • Table 6: Retail banks' (external) ICT budget allocation by entity, 2012 and 2013
  • Table 7: Average allocation of full-time IT staff members in retail banks
  • Table 8: Retail banks' average hardware budget allocation
  • Table 9: Average allocation of software budgets in retail banks
  • Table 10: Retail banks' average software budget allocation by technology
  • Table 11: Retail banks' average IT services budget allocation
  • Table 12: Retail banks' average IT consulting services budget allocation
  • Table 13: Retail banks' average telecommunications budget allocation

List of Figures

  • Figure 1: Retail banking - enterprise ICT survey geographic breakdown
  • Figure 2: Retail banking - enterprise ICT survey breakdown by size band (number of employees)
  • Figure 3: Recent and expected ICT budget changes among retail banks
  • Figure 4: Retail banks' (external) ICT budget allocation, 2012 and 2013
  • Figure 5: Retail banks' ICT budget allocation by function, 2012 and 2013
  • Figure 6: Retail banks' ICT budget allocation by entity, 2012 and 2013
  • Figure 7: Average allocation of full-time IT staff members in retail banks
  • Figure 8: Retail banks' average hardware budget allocation
  • Figure 9: Average allocation of software budgets in retail banks
  • Figure 10: Retail banks' average software budget allocation by technology
  • Figure 11: Retail banks' average IT services budget allocation
  • Figure 12: Retail banks' average IT consulting services budget allocation
  • Figure 13: Retail banks' average telecommunications budget allocation
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