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リテールバンキング市場におけるICT調達の動向:企業のICT投資計画

ICT procurement trends in Retail Banking - Enterprise ICT investment plans

発行 Kable 商品コード 290137
出版日 ページ情報 英文 26 Pages
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リテールバンキング市場におけるICT調達の動向:企業のICT投資計画 ICT procurement trends in Retail Banking - Enterprise ICT investment plans
出版日: 2013年08月30日 ページ情報: 英文 26 Pages
概要

当レポートでは、リテールバンク(小売銀行)131社を対象に実施した、情報通信技術(ICT)の調達へのアプローチに関する調査結果に基づき、リテールバンクの技術購入や、IT投資戦略に影響を与えるIT・経営目標の傾向について検証して、概略以下の構成でお届けいたします。

第1章 企業のICT投資の動向

  • イントロダクション
  • 調査人口統計
  • ICT予算の変化
  • ICT投資の優先順位

第2章 ICT調達の動向

  • イントロダクション
  • 購買チャネル
  • IT投資戦略に影響を与える事業目標
  • IT投資戦略に影響を与えるIT目標
  • ITプロバイダーの選定
  • インフルエンサー
  • ICTインフラ環境の複雑さ

第3章 サマリー

  • リテールバンクは、経営効率を改善してコスト削減を達成するためにICTを活用している

第4章 付録

  • 定義
  • 関連調査
  • 連絡先

図表

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目次
Product Code: KG0076CI

This report presents the findings from a survey of 131 retail banks regarding their approach to Information & Communications Technology (ICT) procurement. The survey investigates the way that retail banks like to purchase technology, as well as the major IT and business objectives influencing their IT investment strategies.

Introduction and Landscape

Why was the report written?

To highlight the criteria on which retail banks select their ICT providers as well as the roles which have influence while making ICT purchasing decisions.

What is the current market landscape and what is changing?

Retail banks have an optimistic approach towards IT investments, and their preference towards hosted services is slowly gaining traction.

What are the key drivers behind recent market changes?

Banks are gradually shifting to the hosted model as they identify the importance of cloud solutions to boost their agility & scalability, and improve customer responsiveness.

What makes this report unique and essential to read?

Kable Global ICT Intelligence has invested significant resources in order to interview CIOs and IT managers about their IT Procurement. Very few IT analyst houses will have interviewed 130+ ICT decision makers in the retail banking industry in H2 2012.

Key Features and Benefits

Provides insights into retail banks' preferred buying approaches.

Comprehend the business objectives that retail banks are looking to achieve through their IT investment strategy.

Appreciate the IT objectives that retail banks are looking to achieve through their IT investment strategy.

Understand the factors that are influencing retail banks' decision to select an ICT provider.

Understand which organisational roles influence ICT purchasing decisions and signing off budgets.

Key Market Issues

Retail banks have a higher preference for buying technologies from local resellers compared to national resellers, as they tend to be in a better position to provide timely support services and also possess vertical expertise.

Many banks are reluctant to entrust their sensitive customer and financial information to cloud service providers (public or private). Furthermore, data privacy and security regulations in many countries prohibit the storage and processing of customer data outside national borders.

Retail banks are continuously looking to streamline their operations and achieve greater efficiency to support business growth. This is evident from the survey, where banks are placing utmost importance on the business objective of raising efficiency, assigning it the highest average rating of X on a scale of 1 to 4.

Increasing competition and deteriorating revenue growth are forcing retail banks to embrace leading edge technologies such as cloud computing, mobile services, and social media in order to reduce their operating costs and improve time to market for their new products.

According to Kable's survey, 49% of retail banks state that they have an ICT infrastructure which is somewhat complex, with several hardware manufacturers, operating systems, databases, applications, and other elements, whilst 30% describe their ICT infrastructure as 'very complex' with multiple instances of different technology types.

Key Highlights

It is evident from the survey that an average 71% of retail banks are deploying their ICT solutions on-site, 29% of respondents prefer the hosted model.

Business objective relating to increasing customer satisfaction also has significant influence on IT investment strategy amongst retail banks, with average ratings of X on a scale of 1 to 4.

The IT objective of 'demonstrate the value of IT to the business' also has a significant influence on banks' IT investments, with average rating of X on a scale of 1 to 4.

Aside from leading-edge technology, retail banks are also placing importance on selection factors including specific functionality expertise/depth, price, and expertise in an industry, assigning each factor an equal average rating of X on a scale of 1 to 4.

Retail banks rate the CIO as the most influential authority when making ICT purchasing decisions, with the highest average rating of X on a scale of 1 to 4, followed by the CEO and the CFO/Finance Director.

Table of Contents

1. Enterprise ICT investment trends

  • 1.1. Introduction
  • 1.2. Survey demographics
  • 1.3. ICT budget changes
  • 1.4. ICT investment priorities

2. ICT procurement trends

  • 2.1. Introduction
  • 2.2. Purchasing channels
  • 2.3. Business objectives influencing IT investment strategy
  • 2.4. IT objectives influencing IT investment strategy
  • 2.5. ICT provider selection
  • 2.6. Influencers
  • 2.7. ICT infrastructure environment complexity

3. Summary

  • 3.1. Retail banks are leveraging ICT to raise operational efficiency and achieve cost savings

4. Appendix

  • 4.1. Definitions
  • 4.2. Further reading
  • 4.3. Contact the authors

List of Tables

  • Table 1: Retail banking - enterprise ICT survey geographic breakdown
  • Table 2: Retail banking - enterprise ICT survey breakdown by size band (number of employees)
  • Table 3: Recent and expected ICT budget changes among retail banks
  • Table 4: Current and future investment priorities of retail banks across core technologies
  • Table 5: Retail banks' preferred approach to buying technologies
  • Table 6: Business objectives which influence retail banks' IT investment strategy
  • Table 7: IT objectives which influence retail banks' IT investment strategy
  • Table 8: Factors influencing retail banks' decision to choose an ICT provider
  • Table 9: Influence of organizational roles in making ICT purchasing decisions and signing off budgets
  • Table 10: Complexity of ICT infrastructure in retail banks

List of Figures

  • Figure 1: Retail banking - enterprise ICT survey geographic breakdown
  • Figure 2: Retail banking - enterprise ICT survey breakdown by size band (number of employees)
  • Figure 3: Recent and expected ICT budget changes among retail banks
  • Figure 4: Current and future investment priorities of retail banks across core technologies
  • Figure 5: Retail banks' preferred approach to buying technologies
  • Figure 6: Business objectives which influence retail banks' IT investment strategy
  • Figure 7: IT objectives which influence retail banks' IT investment strategy
  • Figure 8: Factors influencing retail banks' decision to choose an ICT provider
  • Figure 9: Influence of organizational roles in making ICT purchasing decisions and signing off budgets
  • Figure 10: Complexity of ICT infrastructure in retail banks
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