市場調査レポート

商品コード

ロボコール緩和：戦略、ビジネスモデル、市場予測 (2023年～2027年)

Robocall Mitigation: Strategies, Business Models & Market Forecasts 2023-2027

出版日: 2023年03月20日 | 発行: Juniper Research Ltd

| ページ情報: 英文 | 納期: 即日から翌営業日

価格

全表示
概要
目次

概要

サンプル依頼リストに入れる

モバイル通信の加入者が詐欺的なロボコールによって被る被害額は、2023年に全世界で580億米ドルに達する見通しです。これは、2022年の530億米ドルから増加しています。これらの損失は、不正な電話転送や発信者番号のなりすましなど、金銭的な利益を最終目的とした、エンドユーザーを欺くさまざまな詐欺電話の増加によって引き起こされると考えられます。

北米諸国ではSTIR/SHAKENなどのロボコール被害軽減フレームワークの開発が進んでいますが、J詐欺師の側での詐欺手法の革新能力により、損失額は2027年までに世界全体で700億米ドルに達するだろうと予測されています。STIR/SHAKENは、2022年から2023年にかけて、北米におけるロボコール詐欺被害を前年比85%減少させたと考えられています。2025年には、このフレームワークの普及により、北米で初めてロボコールに起因する詐欺被害が減少すると予想されます。

一方、音声チャネルに対する消費者の信頼を確立するための不正行為軽減フレームワークには、新たなブランド認証技術が重要な要素となっています。この技術は、応答前にスマートフォンの画面上で発信元を確認できるもので、加入者をロボコール詐欺から守る最も有力な解決策となるでしょう。

当レポートでは、世界のロボコール緩和の市場について分析し、ロボコールの概要・問題点や主な対応策、全体的な市場規模の動向見通し (今後5年間分)、部門別・地域別・業種別の詳細動向、市場の競争構造、今後の成長可能性と課題、主要企業のプロファイル (全14社) などを調査しております。

主な市場統計：ロボコールの不正使用による損失

市場規模 (2022年)	530億米ドル
市場規模 (2023年)	580億米ドル
市場成長率 (2022年～2023年)	10%

分析対象企業

Juniper Research Competitor Leaderboardの対象企業： Lanck Telecom、LiveVox、Metaswitch、Mobileum、Neustar、Numeracle、NUSO、Ribbon Communications、Thales、TNS、TransNexus、SecurityGen、Subex、XConnect。
言及された企業： 10xPeople、3Connect、Adobe、AirLinq、Alamo Communications Inc、Alaris Lbas、Anova Data、Aslo、ATIS、Audax、AudioCodes、Avantive、AWS (Amazon Web Services)、Azure、BlueSky、BT (British Telecom)、Cadence、Cisco、Cognizant、Colorado River Communications、Comm West、Commonwealth Bank、Convene Networks、Deloitte、Deutsche Bank、Dollar Tree、ECI Telecom Group Ltd、Edgewater Networks、Ericsson、First Orion、Fujitsu、Gamma、GCS、Genesys、Golden Gate Capital、Google、H.I.G Capital、IBM、Intel、IntelePeer、JD Young、JPL (Jio Platforms Limited)、KPMG、Lumen Technologies、Master、Mastercard、Meta、Microsoft、NetSapiens、Niometrics、nobelbiz、Odine、Oracle、Orange、Orcawave、Parasme、Pinterest、PortaOne、Rev.io、Sekura、SIGOS、Snowflake、SoftBank Group、Springboard、Sprint、STU、SuccessKPI、TalkTalk、Team Logic IT、Tech Mahindra、TelcoBridges、Telinta、Telstra、Teraquant、Tesco、The SIP School、Ticketmaster、TransUnion、Twitter、Verizon、Visa、Vodafone、WeDo Technologies、Wipro、XinTec、YouMail。

主な特徴

ベンチマーク業界予測：地域別 (全8地域)、国別 (全60ヶ国)
- 北米
  - カナダ、米国
- ラテンアメリカ
  - アルゼンチン、ブラジル、チリ、コロンビア、エクアドル、メキシコ、ペルー、ウルグアイ
- 西欧
  - オーストリア、ベルギー、デンマーク、フィンランド、フランス、ドイツ、ギリシャ、アイルランド、イタリア、オランダ、ノルウェー、ポルトガル、スペイン、スウェーデン、スイス、英国
- 中東欧
  - クロアチア、チェコ、ハンガリー、ポーランド、ルーマニア、ロシア、トルコ、ウクライナ
- 極東・中国
  - 中国、香港、日本、韓国
- インド亜大陸
  - バングラデシュ、インド、ネパール、パキスタン
- 他のアジア太平洋諸国
  - オーストラリア、インドネシア、マレーシア、ニュージーランド、フィリピン、シンガポール、タイ、ベトナム
- アフリカ・中東
  - アルジェリア、エジプト、イスラエル、ケニア、クウェート、ナイジェリア、カタール、サウジアラビア、南アフリカ、アラブ首長国連邦

ロボコール軽減のための戦略
- STIR/SHAKEN
- TRACED法案
- ロボコール緩和の取り組み
- ブランド認証ツール
- 業界のコラボレーションと標準
競合のリーダーボード
企業プロファイル
- Lanck Telecom
  - 企業情報
  - 進出地域
  - 主要顧客と戦略的パートナーシップ
  - 主要製品/サービスの概要
  - JuniperResearchの見解：主な強みと戦略的機会
- LiveVox
- Metaswitch
- Mobileum
- Neustar
- Numeracle
- Nuso
- Ribbon Communications
- Thales
- TNS
- TransNexus
- SecurityGen
- Subex
- XConnect
Juniper Research Leaderboardの分析手法

第5章市場データと予測

市場予測：概略
ロボコールの緩和
- 不正ロボコールの総件数
- 成功したロボコールの総件数
- 不正なロボコールによる詐欺被害の総額
ブランド認証
- APIコールの件数
- ブランド通話認証による収益

Juniper Research's latest “Robocall Mitigation” research provides a comprehensive assessment of the robocalling market and brand authentication solutions. It includes strategic recommendations for robocalling detection and mitigation service providers and end users, as well as comprehensive 5-year forecasts for robocalling traffic and operator loss to fraudulent robocalling activities, and authentication technologies. In addition, it features an evaluation of the key solutions protecting businesses from the effects of robocalling, including:

Brand Authentication API Calls
Regions to Adopt Emerging Framework to Combat Fraud

This research suite includes:

Strategy & Forecasts (PDF)
5-year Market Sizing & Forecast Spreadsheet (Excel)
12 Months' Access to harvest Online Data Platform

Key Market Statistics - Fraudulent Robocall Losses

Market size in 2022:	$53bn
Market size in 2023:	$58bn
2022 to 2023 Growth:	10%

KEY FEATURES

Market Outlook: An assessment of key market trends, drivers and pain points that are anticipated to impact the growth of the robocalling market, including:
- Brand Authentication Tools
- Number of Mobile Subscribers
- Robocalling Fraudulent Tactics
- STIR/SHAKEN

Juniper Research Competitor Leaderboard: Key player capability and capacity assessment of 14 leading robocalling vendors; positioning them as an established leader, leading challenger or disruptor and challenger. Juniper Research scores these vendors on criteria such as the extent and breadth of communication partnerships, innovation in the robocalling space and their marketing and brand strength. The key companies that provide operators with robocall mitigation strategies, include:
- Lanck Telecom
- LiveVox
- Metaswitch
- Mobileum
- Neustar
- Numeracle
- Nuso
- Ribbon Communications
- Thales
- TNS
- TransNexus
- SecurityGen
- Subex
- XConnect

Regional Robocalling Market Analysis: A comprehensive regional market assessment of the potential for illegal robocalls and unwanted robocalls across 8 key global regions.

5-year Market Forecasts: A suite of comprehensive data and forecasts highlighting the growth of global robocalling traffic and revenue, with forecasts also including the adoption rate of robocalling mitigation services, such as brand authentication. Market forecasts are provided for the following key regions and countries:

North America:
- Canada, US

Latin America:
- Argentina, Brazil, Chile, Colombia, Ecuador, Mexico, Peru, Uruguay

West Europe:
- Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK

Central & East Europe:
- Croatia, Czech Republic, Hungary, Poland, Romania, Russia, Turkey, Ukraine

Far East & China:
- China, Hong Kong, Japan, South Korea

Indian Subcontinent:
- Bangladesh, India, Nepal, Pakistan

Rest of Asia Pacific:
- Australia, Indonesia, Malaysia, New Zealand, Philippines, Singapore, Thailand, Vietnam

Africa & Middle East:
- Algeria, Egypt, Israel, Kenya, Kuwait, Nigeria, Qatar, Saudi Arabia, South Africa, United Arab Emirates

KEY QUESTIONS ANSWERED

1. How can telecommunications markets outside of North America emulate STIR/SHAKEN?

2. What will the value of the robocalling market be by 2027?

3. Who are the leading robocalling service providers?

4. How much will mobile subscribers lose to fraudulent robocalling traffic?

5. What is the competitive strategic window for developing services in the robocalling market?

COMPANIES REFERENCED

Included in the Juniper Research Competitor Leaderboard: Lanck Telecom, LiveVox, Metaswitch, Mobileum, Neustar, Numeracle, NUSO, Ribbon Communications, Thales, TNS, TransNexus, SecurityGen, Subex, XConnect.

Mentioned: 10xPeople, 3Connect, Adobe, AirLinq, Alamo Communications Inc, Alaris Lbas, Anova Data, Aslo, ATIS, Audax, AudioCodes, Avantive, AWS (Amazon Web Services), Azure, BlueSky, BT (British Telecom), Cadence, Cisco, Cognizant, Colorado River Communications, Comm West, Commonwealth Bank, Convene Networks, Deloitte, Deutsche Bank, Dollar Tree, ECI Telecom Group Ltd, Edgewater Networks, Ericsson, First Orion, Fujitsu, Gamma, GCS, Genesys, Golden Gate Capital, Google, H.I.G Capital, IBM, Intel, IntelePeer, JD Young, JPL (Jio Platforms Limited), KPMG, Lumen Technologies, Master, Mastercard, Meta, Microsoft, NetSapiens, Niometrics, nobelbiz, Odine, Oracle, Orange, Orcawave, Parasme, Pinterest, PortaOne, Rev.io, Sekura, SIGOS, Snowflake, SoftBank Group, Springboard, Sprint, STU, SuccessKPI, TalkTalk, Team Logic IT, Tech Mahindra, TelcoBridges, Telinta, Telstra, Teraquant, Tesco, The SIP School, Ticketmaster, TransUnion, Twitter, Verizon, Visa, Vodafone, WeDo Technologies, Wipro, XinTec, YouMail.

DATA & INTERACTIVE FORECAST

Juniper Research's forecast suite for the “Robocall Mitigation” market provides unrivalled industry benchmark data and forecasts, including splits for:

Average Number of Unwanted Calls per Month

Total Number of Robocalls Received by Mobile Subscribers

Total Number of Fraudulent Robocalls Received by Subscribers

Total Fraudulent Losses to Robocalling

Total Number of Brand Calling Authentication API Calls

Total Platform Revenue from Brand Calling Authentication API Calls from Advanced Robocall Mitigation Solutions

Geographical splits: 60 countries
Number of tables: 15 tables
Number of datapoints: Over 10,000 datapoints

harvest: Our online data platform, harvest, contains the very latest market data and is updated throughout the year. This is a fully featured platform enabling clients to better understand key data trends and manipulate charts and tables; overlaying different forecasts within the one chart - using the comparison tool. Empower your business with our market intelligence centre, and receive alerts whenever your data is updated.

Interactive Excels (IFxl): Our IFxl tool enables clients to manipulate both forecast data and charts, within an Excel environment, to test their own assumptions using the interactive scenario tool and compare selected markets side by side in customised charts and tables. IFxls greatly increase a client's ability to both understand a particular market and to integrate their own views into the model.

FORECAST SUMMARY

Juniper Research has found that mobile subscribers will lose $58 billion to fraudulent robocalls globally in 2023, a rise from $53 billion in 2022. These losses will be driven by the increase in different scam calls to deceive end users, such as unauthorised call forwarding or caller ID spoofing, with the end goal of financial gain.

Despite the ongoing development of robocalling mitigation frameworks, such as STIR/SHAKEN in North America, Juniper Research predicted that fraudsters' ability to innovate fraud methods will drive these losses to reach $70 billion globally by 2027. STIR/SHAKEN includes standards to mitigate fraudulent methods popular in North America, such as caller ID spoofing, which imitates a legitimate enterprise through the use of temporary business numbers.

North America continues to be the most impacted region by fraudulent robocalls as its affluent nature provides larger monetary opportunities for fraudsters and will account for over half of the losses attributable to robocalling this year. However, we estimate that STIR/SHAKEN has reduced the year-on-year growth of fraudulent losses to robocalling in the region by 85% between 2022 and 2023. By 2025, fraudulent losses arising from robocalling are anticipated to decline for the first time in North America, owing to the widespread adoption of this framework.

Stakeholders must formulate frameworks outside North America to focus on region-specific methods of fraud, such as unauthorised call forwarding, that will be more efficiently covered through tailored frameworks rather than through a reproduction of STIR/SHAKEN.

In addition, emerging brand authentication technology is a key element in fraud mitigation frameworks that will instil consumer trust in voice channels. This technology enables users to verify the origin of the call on the smartphone screen before answering, and will be the most prominent solution to protecting subscribers from robocalling fraud.

1. Key Takeaways & Strategic Recommendations

1.1. Key Takeaways
1.2. Strategic Recommendations

2. Future Market Outlook for Robocall Mitigation Strategies

2.1. Introduction to Robocall Mitigation
2.2. The Future Market Outlook
- Figure 2.1: Total Number of Mobile Subscribers (m), Split by 8 Key Regions, 2022-2027
- 2.2.1. The Impacts of Robocalling
  - Figure 2.2: Total Number of Robocalls Received by Mobile Subscribers (m), Split by 8 Key Regions, 2022-2027
- 2.2.2. Minimising Damage to Brand Reputation
- 2.2.3. Robocalling Fraudulent Tactics

3. Robocall Mitigation Solutions & Brand Authentication Strategies

3.1. Strategies for Mitigating Robocalls
- i. STIR/SHAKEN
- ii. The TRACED Act
  - Figure 3.1: The AB Handshake Framework
- iii. Robocall Mitigation Efforts
- 3.1.2. Brand Authentication Tools
  - Figure 3.2: Total Number of Brand Calling Authentication API Calls (m), Split by 8 Key Regions, 2022-2027
- 3.1.3. Industry Collaboration & Standards
4.1. The Competitor Leaderboard
- Table 4.1: Juniper Research Competitor Leaderboard: Robocalling Mitigation Vendors Included & Product Portfolio
- Figure 4.2: Juniper Research Competitor Leaderboard: Robocalling Mitigation Vendors
- Table 4.3: Juniper Research Leaderboard: Robocalling Mitigation Vendors & Positioning
- Table 4.4: Juniper Research Competitor Leaderboard Robocalling Mitigation Heatmap Results
4.2. Company Profiles
- 4.2.1. Lanck Telecom
  - i. Corporate Information
  - ii. Geographical spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 4.2.2. LiveVox
  - i. Corporate Information
    - Table 4.5: LiveVox's Select Financial Information ($m), 2020-2022
  - ii. Geographical spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 4.2.3. Metaswitch
  - i. Corporate Information
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 4.2.4. Mobileum
  - i. Corporate Information
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 4.2.5. Neustar
  - i. Corporate Information
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 4.2.6. Numeracle
  - i. Corporate Information
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 4.2.7. Nuso
  - i. Corporate Information
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 4.2.8. Ribbon Communications
  - i. Corporate Information
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 4.2.9. Thales
  - i. Corporate Information
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 4.2.10. TNS
  - i. Corporate Information
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 4.2.11. TransNexus
  - i. Corporate Information
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 4.2.12. SecurityGen
  - i. Corporate Information
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 4.2.13. Subex
  - i. Corporate Information
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 4.2.14. XConnect
  - i. Corporate Information
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
4.3. Juniper Research Leaderboard Assessment Methodology
- 4.3.1. Limitations & Interpretations
  - Table 4.6: Robocall Mitigation's Scoring Criteria

5. Market Data & Forecasts

5.1. Introduction to Market Forecasts
- Figure 5.1: Total Number of Robocalls Received by Mobile Subscribers (m), Split by 8 Key Regions, 2022 vs 2027
- 5.1.1. Brand Authentication Forecast Methodology & Assumptions
  - Figure 5.2: Robocall Mitigation Forecast Methodology
5.2. Robocall Mitigation
- 5.2.1. Total Number of Fraudulent Robocalls
  - Figure & Table 5.3: Total Number of Fraudulent Robocalls Received by Subscribers (m), Split by 8 Key Regions, 2022-2027
- 5.2.2. Total Number of Successful Robocalls
  - Figure & Table 5.4: Total Number of Successful Robocalls (m), Split by 8 Key Regions, 2022-2027
- 5.2.3. Total Fraudulent Losses to Illegitimate Robocalls
  - Figure & Table 5.5: Total Fraudulent Losses to Robocalling ($m), Split by 8 Key Regions, 2022-2027
5.3. Brand Authentication
- 5.3.1. Number of API Calls
  - Figure & Table 5.6: Total Number of Brand Calling Authentication API Calls (m), Split by 8 Key Regions, 2022-2027
- 5.3.2. Revenue from Brand Calling Authentication
  - Figure & Table 5.7: Total Platform Revenue from Brand Calling Authentication API Calls ($m), Split by 8 Key Regions, 2022-2027

ロボコール緩和：戦略、ビジネスモデル、市場予測 (2023年～2027年)

Robocall Mitigation: Strategies, Business Models & Market Forecasts 2023-2027

主な市場統計：ロボコールの不正使用による損失

分析対象企業

主な特徴

目次

第1章分析概要と戦略提言

第2章 Robocall緩和戦略：今後の市場展望

第3章 Robocall緩和ソリューションとブランド認証戦略

第5章市場データと予測

Key Market Statistics - Fraudulent Robocall Losses

KEY FEATURES

KEY QUESTIONS ANSWERED

COMPANIES REFERENCED

DATA & INTERACTIVE FORECAST

FORECAST SUMMARY

Table of Contents

1. Key Takeaways & Strategic Recommendations

2. Future Market Outlook for Robocall Mitigation Strategies

3. Robocall Mitigation Solutions & Brand Authentication Strategies

5. Market Data & Forecasts

ロボコール緩和：戦略、ビジネスモデル、市場予測 (2023年～2027年)

Robocall Mitigation: Strategies, Business Models & Market Forecasts 2023-2027

主な市場統計：ロボコールの不正使用による損失

分析対象企業

主な特徴

目次

第1章 分析概要と戦略提言

第2章 Robocall緩和戦略：今後の市場展望

第3章 Robocall緩和ソリューションとブランド認証戦略

第5章 市場データと予測

Key Market Statistics - Fraudulent Robocall Losses

KEY FEATURES

KEY QUESTIONS ANSWERED

COMPANIES REFERENCED

DATA & INTERACTIVE FORECAST

FORECAST SUMMARY

Table of Contents

1. Key Takeaways & Strategic Recommendations

2. Future Market Outlook for Robocall Mitigation Strategies

3. Robocall Mitigation Solutions & Brand Authentication Strategies

5. Market Data & Forecasts

第1章分析概要と戦略提言

第5章市場データと予測