Vendor Landscape: Self-Service Kiosks
|発行||Info-Tech Research Group||商品コード||603310|
|出版日||ページ情報||英文 43 Pages
|Vendor Landscape：セルフサービスキオスク Vendor Landscape: Self-Service Kiosks|
|出版日: 2017年06月30日||ページ情報: 英文 43 Pages||
当レポートにはベンダーショートリスト (xlsx) も含まれます。同ワークシートは、企業がセルフサービスキオスクへの要件をプロファイルし、一定のベンダーリストからのランク順によるベンダーショートリストの作成を可能にします。ベンダーのプロファイルはInfo-Techのセルフサービスキオスク市場に関する最新の詳細なレビューに基づいています。
A dedicated commitment to kiosk technology and service will achieve positive customer experiences that will pay dividends in the long run through increased customer loyalty, traffic, and staffing efficiency.
This research will help you:
Kiosks are inevitable - they save time and money, and are increasingly an expected hallmark for excellent hospitality. Some brands are innovating on certain kiosk capabilities through the use of robots. Using kiosks can bring enormous benefits, including:
The Vendor Landscape also includes a vendor shortlist tool (xlsx). This worksheet allows enterprises to profile their self-service kiosk requirements and generate a rank-ordered vendor shortlist from a fixed list of vendors. Vendor profiles are based on Info-Tech's recent in-depth review of theself-service kiosk market.
The research is published by Larry Fretz. As the Gaming & Hospitality Practice Lead at Info-Tech Research Group, Larry Fretz manages a team of analysts to develop and deliver best-practice research specific to the gaming and hospitality industry. As owner of the GHRC research agenda, he is responsible for agenda planning and directing research in a timely and relevant manner for our customer base. He also provides sales & customer support and delivers advisory consulting services and workshops.
Larry brings more than a decade of international Gaming & Hospitality and 25+ years of overall technology, marketing, supply chain, and other business operations expertise. Larry has held CIO/VP IT and executive leadership positions with the Palms Casino Resort, the Cosmopolitan of Las Vegas and Niagara Casinos (Fallsview Casino Resort & Casino Niagara), resulting in respected knowledge and experience of gaming and hospitality systems and understanding of the industry's strategic, start-up opening and day-to-day challenges. In these hands-on executive roles, he was responsible for all aspects of highly regulated and available enterprise IT from Infrastructure & Operations, Project & Portfolio Management, Security & Risk, CRM, and Architecture & Applications.
Earlier in his career, Larry held executive positions and was recognized for leveraging IT in improving company performance, growth, achieving business goals, and being a subject matter expert across multiple technology areas and business functions at such global companies as Day-Timers and PBB Global Logistics. Larry has been an innovative and action-oriented force in business technology since 1986 when he founded Micro-Wise Systems and developed the first fully computerized library management software solution.
Info-Tech evaluated eight competitors in the self-service kiosk market, including the following notable performers:
With approximately 75% of North American adults having used kiosks and the rapid digitization of customer touchpoints, customer intolerance for long transaction times is increasing. Incorporate self-service into a holistic digital strategy and architecture.
Kiosks are a disruptive technology and to get maximum benefits, gaming and hospitality operators must critically examine customer inefficiencies experiences, and recalibrate key business processes before automating. Be sure to include audit and compliance departments along with guest-facing staff in the selection process and actively educate guests and staff on new processes around using the kiosks.
Track near-real or real-time performance and usage data to better measure and forecast ROI per kiosk unit. Furthermore, leverage the kiosks to collect guest information, statistics, and behaviors for both CRM optimization and to enhance the user experience.